Table of Contents
9
Troubleshooting, fault clearance and repair
9.1
Troubleshooting and fault
clearance
The control panel indicates whether a critical or
less critical error has arisen in the drive system.
The error messages generated by the drive
system can be read in the eBike Flow app and by
the specialist dealer.
The rider can use a link in the eBike Flow app to
display all information on errors and assistance on
eliminating errors.
9.1.1
Drive system or on-board computer
does not start up
If the on-board computer and/or the drive system
do not start up, proceed as follows:
1 Check whether the battery is switched on. If
not, start the battery.
Contact your specialist dealer if the battery
level indicator LEDs do not light up.
2 If the LEDs on the Battery Level indicator light
up, but the drive system does not start, remove
the battery.
3 Insert the battery.
4 Start the drive system.
5 If the drive system does not start up, remove
the battery.
6 Clean all the contacts with a soft cloth.
7 Insert the battery.
8 Start the drive system.
9 If the drive system does not start up, remove
the battery.
10 Fully charge the battery.
11 Insert the battery.
12 Start the drive system.
13 If the drive system does not start, press the On-
Off button (control panel) for at least 8 seconds.
14 If the drive system does not start after about
6 seconds, press the On-Off button (control
panel) for at least 2 seconds.
About these operating instructions
15 Contact your specialist dealer if the drive
system won't start.
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