Return Of Materials; Product Recycling/Disposal - Emerson 1420 Reference Manual

Section 6: Troubleshooting

July 2015

Table 6-6. Troubleshooting Ethernet/IP

Issue

The Gateway is

not publishing

the parameters

6.2

To expedite the return process outside of North America, contact your Emerson

Management representative.

Within the United States, call the Emerson Process Management Response Center toll-free

number 1 800 654 7768. The center, which is available 24 hours a day, will assist you with any

needed information or materials.

The center will ask for product model and serial numbers, and will provide a Return Material

Authorization (RMA) number. The center will also ask for the process material to which the

product was last exposed.

Individuals who handle products exposed to a hazardous substance can avoid injury if they

are informed of, and understand, the hazard. If the product being returned was exposed to

a hazardous substance as defined by OSHA, a copy of the required Material Safety Data

Sheet (MSDS) for each hazardous substance identified must be included with the returned

goods.

6.3

Recycling of equipment and packaging should be taken into consideration and disposed of in

accordance with local and national legislation/regulations.

52

Troubleshooting steps

1. Verify connection is established with Ethernet/IP. Navigate to

SETUP > SECURITY > PROTOCOLS.

2. Reference technical document 00809-0500-4420: Installation manual to connect

to an Allen Bradley system.

Reference Manual

00809-0200-4420, Rev HC

™

Process

Troubleshooting