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APPENDIX B:
LIMITED PRODUCT WARRANTY:
DISCLAIMER OF WARRANTIES;
AND LIMITATION OF LIABILITY
Please visit
http://www.alienware.com/warranty
Warranty, Disclaimer of Warranties and Limitation of Liability.
Obtaining Warranty Service
Please contact Alienware Customer Support. Have the guide, warranty
number and proof of purchase information available. The Technical Support
staff will assist you in diagnosing the problem over the phone. If the
problem cannot be resolved over the phone, a Technical Support
representative will explain your options which may include onsite service,
sending your system back for repair or sending part(s) back to Alienware for
exchange.
Systems Returned to Alienware for Repair
If the Technical Support representative determines that your system must
come back to Alienware for repair, you will be issued an RMA number. All
systems arriving at Alienware without a valid RMA number will be refused
and returned to sender.
The expected turn around time for system repairs is 10 to 12 business days
from the time the package is received in our Service Center to the time it is
shipped from our Service Center. If you are sending your computer to the
Service Center, all you need to send is the tower itself. DO NOT send your
monitor, speakers, keyboard, mouse, joystick, other peripherals, cables or
software unless advised otherwise by your Alienware Technician. We have
everything to test your system in-house. Be advised that your computer will
be formatted and reintegrated. This is necessary to purge your system of
any viruses or worms that may be present on your system and to protect
our diagnostics network. Please back up all your important data before
sending it in. Alienware will not be responsible for any lost information. All
systems that come into our Service Centers for repair will be configured with
only the software necessary to restore your system to its original
performance. This will include your original OS and any software necessary
for benchmarking your system.
Please use the original box and foam inserts to pack your computer. If you
no longer have the original box, please be sure to purchase the necessary
packing material in order to insure that your system is protected during
shipping. Also, in the event that you decide to use the original box -
remember to remove or black out any previous shipping labels and / or
barcodes. Alienware Corporation is not responsible for any computers /
components that may suffer damage due to improper packaging.
Return your system using the small package carrier specified by Alienware.
Include the following: a brief description of the problem, RMA number, your
name, contact information and current shipping address.
The carrier's shipping document must be printed clearly and include:
Alienware DHS 3 Upgrade User's Guide
to view the Limited Product
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