Alienware Aurora R13 Service Manual
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Alienware Aurora R13 Service Manual

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Alienware Aurora R13
Service Manual
Regulatory Model: D30M
Regulatory Type: D30M002
October 2021
Rev. A00
Table of Contents
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Summary of Contents for Alienware Aurora R13

  • Page 1 Alienware Aurora R13 Service Manual Regulatory Model: D30M Regulatory Type: D30M002 October 2021 Rev. A00...
  • Page 2 Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

  • Page 3: Table Of Contents

    Contents Chapter 1: Working inside your computer....................6 Before working inside your computer..........................6 Safety instructions.................................6 Safety precautions................................7 Electrostatic discharge—ESD protection..........................7 ESD field service kit ................................8 Transporting sensitive components............................9 After working inside your computer............................9 Chapter 2: Removing and installing components..................10 Inside view of your computer.............................10 System-board components..............................
  • Page 4 Installing the coin-cell battery............................38 Memory modules................................38 Removing the memory modules........................... 38 Installing the memory modules............................. 39 Graphics card..................................40 Removing the single-graphics card..........................40 Installing the single-graphics card..........................42 Solid-state drive................................. 44 Removing the 2230 solid-state drive in SSD slot one....................44 Installing the 2230 solid-state drive in SSD slot one....................
  • Page 5 Updating the BIOS using the USB drive in Windows....................101 Updating the BIOS from the F12 One-Time boot menu................... 101 Chapter 5: Troubleshooting......................... 102 SupportAssist diagnostics..............................102 System-diagnostic lights..............................102 Recovering the operating system............................ 103 WiFi power cycle................................103 Flea power release................................103 Chapter 6: Getting help and contacting Alienware................105...

  • Page 6: Chapter 1: Working Inside Your Computer

    Working inside your computer Before working inside your computer About this task NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Steps 1. Save and close all open files and exit all open applications. 2.

  • Page 7: Safety Precautions

    CAUTION: Exercise caution when handling Lithium-ion batteries in laptops. Swollen batteries should not be used and should be replaced and disposed properly. NOTE: The color of your computer and certain components may appear differently than shown in this document. Safety precautions The safety precautions chapter details the primary steps to be taken before performing any disassembly instructions.

  • Page 8: Esd Field Service Kit

    ● Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do not provide adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on parts with increased sensitivity to ESD damage.

  • Page 9: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Lifting equipment Adhere to the following guidelines when lifting heavy weight equipment: CAUTION: Do not lift greater than 50 pounds.

  • Page 10: Chapter 2: Removing And Installing Components

    Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Inside view of your computer 1. Side light 2. Top-chassis fan 3. 3.5-inch hard drive 4. Front-chassis fan 5. Memory module 6.

  • Page 11: System-Board Components

    System-board components 1. Ring Ambient Power Button connector 2. FAN_SYS3 LED connector 3. Front-chassis fan connector (FAN_SYS3) 4. Wireless-card slot (M.2 WLAN) 5. FAN_SYS2 LED connector 6. Front-chassis fan connector (FAN_SYS2) 7. Solid-state drive slot (M.2 PCIe SSD1) 8. SATA 6 Gbps drive connector (SATA0) 9.

  • Page 12: Recommended Tools

    15. Solid-state drive slot (M.2 PCIe SSD0) 16. PCI-Express x4 slot (SLOT1) 17. Rear-chassis fan connector (FAN_SYS1) 18. FAN_SYS1 LED connector 19. Fan pump connector (FAN PUMP) 20.Pump LED connector (FAN PUMP LED) 21. CPU fan connector 22. Top-chassis fan connector (FAN_SYS4) 23.

  • Page 13: Cable Cover

    Table 1. Screw list (continued) Component Screw type Quantity Screw image Top bezel #6-32x1/4" Solid-state drive (M.2 slot one) M2x3 Solid-state drive (M.2 slot two) M2x3 Wireless card M2x3 Front AlienFX LED board M3x8 Power-button board M2x3 System board #6-32x1/4" Cable cover Removing the cable cover Prerequisites...

  • Page 14: Installing The Cable Cover

    Steps Pull the cable cover from the top to lift the cable cover from the chassis. Installing the cable cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the cable cover and provides a visual representation of the installation procedure. NOTE: The cable cover is an optional accessory.

  • Page 15: Left-Side Cover

    Steps 1. Align the cable cover with the slots at the rear of the chassis. 2. Slide the cable cover back into its place on the rear of the chassis. Next steps 1. Follow the procedure in After working inside your computer.

  • Page 16: Installing The Left-Side Cover

    Steps 1. Loosen the captive screw (#6-32) that secures the side-cover release latch to the chassis. 2. Pull the side-cover release latch to release the left-side cover away from the chassis. 3. Lift the left-side panel from the chassis. Installing the left-side cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 17: Top Cover

    Steps 1. Locate the tabs on the left-side cover and slots on the chassis. 2. Rotate the left-side cover towards the chassis until it snaps into place. 3. Tighten the captive screw (#6-32) that secures the side-cover release latch to the chassis. Next steps 1.
  • Page 18 Steps 1. Press your thumbs down at the rear of the top cover, and use your fingers to pull the two rear latches out to loosen the top cover at its rear. NOTE: The top cover is secured tight to the chassis by four latches. 2.

  • Page 19: Installing The Top Cover

    Installing the top cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the top cover and provides a visual representation of the installation procedure. Steps Align the tabs on the top cover with the slots on the chassis and snap the top cover into place.

  • Page 20: Installing The Right-Side Cover

    Steps 1. Knock the top rear tab of the right-side cover until the top of right-side cover is detached from the chassis. 2. Knock the bottom rear tab of the right-side cover until the bottom of the right-side cover is detached from the chassis. 3.

  • Page 21: Front Bezel

    About this task Steps 1. Align the tabs on the right-side cover with the slots on the chassis. 2. Push the right-side cover towards the chassis until it snaps into place. Next steps 1. Install the cover. 2. Install the left-side cover.

  • Page 22: Installing The Front Bezel

    Steps 1. Place the computer in an upright position. 2. Disconnect the front I/O-panel cable from the system board. 3. Pull the tabs of the front bezel from the slots on the front panel. NOTE: Start with tab on top, proceed to the tabs on the left of the front bezel, and then to the tabs on the right of the front bezel.
  • Page 23 About this task The following images indicate the location of the front bezel and provide a visual representation of the installation procedure. Steps 1. Align the front bezel with the front panel. 2. Route the front I/O-panel cable through the slot on the front panel. 3.

  • Page 24: Side Light

    2. Install the cover. 3. Install the left-side cover. 4. Follow the procedure in After working inside your computer. Side light Removing the Side light Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the left-side cover.

  • Page 25: Installing The Side Light

    Installing the Side light Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task NOTE: Side light is available only on computers that are shipped with clear left-side covers. The following images indicate the location of the Side light and provide a visual representation of the installation procedure. Steps 1.

  • Page 26: 2.5-Inch Hard Drive

    2.5-inch hard drive Removing the 2.5-inch hard drive Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the left-side cover. About this task The following images indicate the location of the 2.5-inch hard drive and provide a visual representation of the removal procedure. Steps 1.

  • Page 27: Installing The 2.5-Inch Hard Drive

    NOTE: Repeat the steps to remove any additional 2.5-inch hard drive from your computer. Installing the 2.5-inch hard drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the 2.5-inch hard drive and provide a visual representation of the installation procedure.
  • Page 28 NOTE: Note the orientation on the hard-drive carrier to replace it correctly. Steps 1. Align the hard drive with the pins on the hard-drive carrier. 2. Using the tabs on the opposite side, flex open the carrier to insert the pins on the other side. 3.

  • Page 29: Identifying The Storage Device In Device Manager

    Identifying the storage device in Device Manager Steps 1. On the taskbar, click the search box, and then type Device Manager. 2. Click Device Manager. The Device Manager window is displayed. 3. Expand Disk drives. Identifying the storage device in system setup (BIOS) Steps 1.
  • Page 30 Steps 1. Lift the side light bar to reach the hard-drive data and hard-drive power cables of the hard drive. 2. Slide your finger under the hard-drive power cable as close as possible to the power cable plug, and pull the hard-drive power cable to disconnect the cable.

  • Page 31: Installing The 3.5-Inch Hard Drive

    Installing the 3.5-inch hard drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the 3.5-inch hard drive and provide a visual representation of the installation procedure.
  • Page 32 NOTE: Note the orientation on the hard-drive carrier to replace it correctly. Steps 1. Align the hard drive with the pins on the hard-drive carrier. 2. Using the tabs on the opposite side, flex open the carrier to insert the pins on the other side. 3.

  • Page 33: Power-Supply Unit

    3. Verify if the storage device is installed correctly (optional): a. If you are replacing a storage device which does not have the operating system installed, follow the steps in Identifying storage device in device manager. b. If you are replacing a storage device which does not have the operating system installed, follow the steps in Identifying your storage device in system setup (BIOS).
  • Page 34 Steps 1. Disconnect the power-supply unit cables from the power-supply unit extension cables on the right side of the computer. 2. Slide the power-supply unit cables out from the routing guide. 3. Lay the computer on the right side. 4. Release the power-supply unit cables from the plastic cable clip.

  • Page 35: Installing The Power-Supply Unit

    5. Disconnect the power-supply cables from the system board. 6. Press the release clips on the power-supply connectors before disconnecting the power-supply cables from the system board. 7. Disconnect the graphics-card power cables from the power-supply unit. 8. Press the release clips on the graphics-card power connectors before disconnecting the graphics-card power cables from the power-supply unit.
  • Page 36 Steps 1. Lay the computer on the right side. 2. Place the power-supply unit on the chassis. 3. Align the screw holes on the power-supply unit with the screw holes on the chassis. 4. Replace the four screws (#6-32x1/4") that secure the power-supply unit to the chassis. 5.

  • Page 37: Coin-Cell Battery

    6. Replace the two screws (#6-32x1/4") that secure the power-supply unit bracket to the power-supply unit. 7. Replace the graphics-card bracket and slide the release latch to the lock position. 8. Place the power-supply unit cables back into the plastic cable clip. 9.

  • Page 38: Installing The Coin-Cell Battery

    Steps 1. Lay the computer on the right side. 2. Press the battery-release lever away from the coin-cell battery until the coin-cell battery pops up. 3. Lift the coin-cell battery out of its socket. Installing the coin-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the coin-cell battery and provide a visual representation of the installation procedure.

  • Page 39: Installing The Memory Modules

    About this task The following images indicate the location of the memory modules and provide a visual representation of the removal procedure. Steps 1. Lay the computer on the right side. 2. Push the securing clips away from the memory module. 3.

  • Page 40: Graphics Card

    Steps 1. Ensure that the securing clips are extended away from the memory-module slot. 2. Align the notch on the memory module with the tab on the memory-module slot. 3. Insert the memory module into the memory-module slot and press the memory module down until it snaps into position and the securing clips lock in place.

  • Page 42: Installing The Single-Graphics Card

    Steps 1. Lay the computer on the right side. 2. Lift the pull tab and open the expansion-card door. 3. Press the releasing clip on the graphics-card power connectors and disconnect the graphics-card power cables from the graphics card. 4. Slide the release latch to its unlock position and lift the graphics-card end holder away from the PCIe fan. 5.
  • Page 43 Steps 1. Place the card into the PCIe x16 slot and press down firmly until the single-graphics card snaps into place. 2. Connect the graphics-card power cables to the graphics card. 3. Replace the graphics-card bracket onto the graphics-card bracket holder and slide the latch into its lock position. 4.

  • Page 44: Solid-State Drive

    Solid-state drive Removing the 2230 solid-state drive in SSD slot one Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the left-side cover. About this task NOTE: This procedure applies only to computers shipped with a 2230 solid-state drive installed in SSD slot one. The following images indicate the location of the 2230 solid-state drive that is installed in SSD slot one and provide a visual representation of the removal procedure.

  • Page 45: Removing The 2280 Solid-State Drive In Ssd Slot One

    NOTE: Depending on the configuration ordered, your computer may support either a 2230 solid-state drive or a 2280 solid-state drive in SSD slot one. If you want to replace your 2230 solid-state drive with a 2280 solid-state drive, see Installing the 2280 solid-state drive in SSD slot one.

  • Page 46: Installing The 2280 Solid-State Drive In Ssd Slot One

    About this task NOTE: This procedure applies only to computers shipped with a 2280 solid-state drive installed in SSD slot one. The following images indicate the location of the 2280 solid-state drive that is installed in SSD slot one and provide a visual representation of the removal procedure.

  • Page 47: Removing The 2230 Solid-State Drive In Ssd Slot Two

    Steps 1. Align the notch on the 2280 solid-state drive with the tab on the SSD slot one on the system board. 2. Insert the 2280 solid-state drive at a 45-degree angle into the system board. 3. Press the other end of the 2280 solid-state drive down and replace the screw (M2x3) that secures the 2280 solid-state drive to the system board.

  • Page 48: Installing The 2230 Solid-State Drive In Ssd Slot Two

    Steps 1. Remove the screw (M2x3) that secures the 2230 solid-state drive to the system board. 2. Slide and lift the 2230 solid-state drive off SSD slot two on the system board. Installing the 2230 solid-state drive in SSD slot two Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 49: Removing The 2280 Solid-State Drive In Ssd Slot Two

    Steps 1. Align the notch on the 2230 solid-state drive with the tab on the SSD slot two on the system board. 2. Insert the 2230 solid-state drive at a 45-degree angle into the system board. 3. Press the other end of the 2230 solid-state drive down and replace the screw (M2x3) that secures the 2230 solid-state drive to the system board.

  • Page 50: Installing The 2280 Solid-State Drive In Ssd Slot Two

    Steps 1. Remove the screw (M2x3) that secures the 2280 solid-state drive to the system board. 2. Slide and lift the 2280 solid-state drive off SSD slot two on the system board. Installing the 2280 solid-state drive in SSD slot two Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 51: Top Bezel

    Steps 1. Align the notch on the 2280 solid-state drive with the tab on the SSD slot two on the system board. 2. Insert the 2280 solid-state drive at a 45-degree angle into the system board. 3. Press the other end of the 2280 solid-state drive down and replace the screw (M2x3) that secures the 2280 solid-state drive to the system board.

  • Page 52: Installing The Top Bezel

    Steps 1. Place the computer in an upright position. 2. Remove the two screws (#6-32x1/4") that secure the top bezel to the chassis. 3. Remove the four screws (M3x7) that secure the top bezel to the chassis. 4. Lift the top bezel off the chassis. Installing the top bezel Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 53 Steps 1. Place the computer in an upright position. 2. Align the top bezel screw holes with screw holes on the chassis. 3. Place the top bezel on the chassis. 4. Replace the four screws (M3x7) that secure the top bezel to the chassis. 5.

  • Page 54: Processor Fan And Heat-Sink Assembly

    Processor fan and heat-sink assembly Removing the processor fan and heat-sink assembly Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.

  • Page 55: Installing The Processor Fan And Heat-Sink Assembly

    Installing the processor fan and heat-sink assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. CAUTION: If either the processor or the heat sink is replaced, use the thermal grease that is provided in the kit to ensure that thermal conductivity is achieved.

  • Page 56: Processor Liquid-Cooling Assembly

    Processor liquid-cooling assembly Removing the processor liquid-cooling assembly Prerequisites 1. Follow the procedure in Before working inside your computer. WARNING: Despite having a plastic shield, the processor liquid-cooling assembly may be very hot during normal operation. Ensure that it had sufficient time to cool before you touch it. CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink.

  • Page 57: Installing The Processor Liquid-Cooling Assembly

    Steps 1. Lay the computer on the right side. 2. Remove the screw (M3x5) that secures the radiator and fan assembly to the chassis. 3. Disconnect the processor-cooling assembly cables from the system board. 4. Loosen the four captive screws that secure the processor cooler to the system board. 5.
  • Page 58 CAUTION: Incorrect alignment of the processor liquid-cooling assembly can damage the system board and processor. CAUTION: If either the processor or the heat sink is replaced, use the thermal grease that is provided in the kit to ensure that thermal conductivity is achieved. About this task The following images indicate the location of the processor liquid-cooling assembly and provide a visual representation of the installation procedure.

  • Page 59: Processor

    3. Align the screw holes on the processor cooler with the screw holes on the system board. 4. Tighten the four captive screws that secure the processor cooler to the system board. 5. Connect the processor-cooling assembly cables to the system board. Next steps 1.

  • Page 60: Installing The Processor

    Steps 1. Press the release lever down and then push it away from the processor to release it from the tab. 2. Extend the release lever completely and open the processor cover. 3. Lift the processor off the processor socket. Installing the processor Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 61 Steps 1. Ensure that the release lever on the processor socket is fully extended and the processor cover is fully open. CAUTION: Position the processor correctly in the processor socket to avoid permanent damage to the processor. 2. Align the pin-1 corner on the processor with the pin-1 corner on the processor socket, and then place the processor in the processor socket.

  • Page 62: Wireless Card

    Wireless card Removing the wireless card Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the left-side cover. About this task The following images indicate the location of the wireless card and provide a visual representation of the removal procedure. Steps 1.
  • Page 63 About this task The following images indicate the location of the wireless card and provide a visual representation of the installation procedure. Steps 1. Connect the antenna cables to the wireless card. The following table provides the antenna-cable color scheme for the wireless card supported by your computer. Table 2.

  • Page 64: Antennas

    Antennas Removing the antennas Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the left-side cover. 3. Remove the wireless card. 4. Remove the cover. 5. Remove the right-side cover. 6. Remove the front bezel. About this task The following images indicate the location of the antennas and provide a visual representation of the removal procedure.

  • Page 65: Installing The Antennas

    Installing the antennas Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the antennas and provide a visual representation of the installation procedure. Steps 1.

  • Page 66: Front-Chassis Fan

    Front-chassis fan Removing the front-chassis fan Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the left-side cover. About this task The following images indicate the location of the front-chassis fan and provide a visual representation of the removal procedure. Steps 1.

  • Page 67: Pcie Fan

    About this task The following images indicate the location of the front-chassis fan and provide a visual representation of the installation procedure. Steps 1. Lay the computer on its right side. 2. Align the front-chassis fan with the slot on the chassis; slide and push the fan until the releasing clip snaps into position. 3.

  • Page 68: Installing The Pcie Fan

    Steps 1. Lay the computer on its right side. 2. Slide the release latch to the unlock position and lift the graphics-card end holder away from the chassis. 3. Disconnect the PCIe fan cable from the system board. 4. Push the tab to release the PCIe fan from the chassis. 5.

  • Page 69: Top-Chassis Fan

    Steps 1. Lay the computer on its right side. 2. Align the tabs on the PCIe fan with the slots on the chassis. 3. Slide and push the fan until the releasing clip snaps into position on the chassis. 4. Connect the PCIe fan cable to the system board. 5.

  • Page 70: Installing The Top-Chassis Fan

    Steps 1. Lay the computer on the right side. 2. Disconnect the top-chassis fan cable from the system board. 3. Press the releasing clip of the top-chassis fans. 4. Slide and lift the top-chassis fan from the chassis. Installing the top-chassis fan Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 71: Front Alienfx Led Boards

    Steps 1. Lay the computer on its right side. 2. Align the top-chassis fan with the slot on the chassis. 3. Push the top-chassis fan into the slot on the chassis until its releasing clip is locked into place. 4. Connect the top-chassis fan cable to the system board. Next steps 1.

  • Page 72: Installing The Front Alienfx Led Board

    About this task The following images indicate the location of the front AlienFX LED board and provide a visual representation of the removal procedure. Steps 1. Place the front bezel on a flat surface to locate the AlienFX LED board. 2.

  • Page 73: Power-Button Board

    Steps 1. Place the front bezel on a flat surface and locate the power-button board. 2. Bring the AlienFX LED board near the front bezel and connect the power-button board cable to the power-button board. 3. Align the screw hole of the AlienFX LED board to the screw hole on the front bezel. 4.

  • Page 74: Installing The Power-Button Board

    Steps 1. Remove the screw (M2x3) that secures the power-button board to the front bezel. 2. Lift the power-button board off the front bezel. Installing the power-button board Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the power-button board and provide a visual representation of the installation procedure.

  • Page 75: Vr Heat Sinks

    Steps 1. Align the screw hole on the power-button board with the screw hole on the front bezel. 2. Replace the screw (M2x3) that secures the power-button board to the front bezel. Next steps 1. Install the front AlienFX LED board.
  • Page 76 About this task The following images indicate the location of the VR heat sink and provide a visual representation of the removal procedure. Steps 1. Lay the computer on the right side. 2. Loosen the captive screws that secure the VR heat sink to the system board. 3.

  • Page 77: Installing The Vr Heat Sink

    Installing the VR heat sink Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. CAUTION: If either the processor or the heat sink is replaced, use the thermal grease that is provided in the kit to ensure that thermal conductivity is achieved.

  • Page 78: System Board

    System board Removing the system board Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board. NOTE: Replacing the system board removes any changes that you have made to the BIOS using the BIOS setup program.
  • Page 79 1. Ring Ambient Power Button connector 2. FAN_SYS3 LED connector 3. Front-chassis fan connector (FAN_SYS3) 4. Wireless-card slot (M.2 WLAN) 5. FAN_SYS2 LED connector 6. Front-chassis fan connector (FAN_SYS2) 7. Solid-state drive slot (M.2 PCIe SSD1) 8. SATA 6 Gbps drive connector (SATA0) 9.
  • Page 80 12. Coin-cell battery 13. PCI-Express x4 slot (SLOT4) 14. PCI-Express x16 mechanical/x16 electrical slot PCIe Gen5 (SLOT2) 15. Solid-state drive slot (M.2 PCIe SSD0) 16. PCI-Express x4 slot (SLOT1) 17. Rear-chassis fan connector (FAN_SYS1) 18. FAN_SYS1 LED connector 19. Fan pump connector (FAN PUMP) 20.Pump LED connector (FAN PUMP LED) 21.
  • Page 82 Steps 1. Disconnect the hard-drive data cables from the system board. 2. Disconnect the processor-power cables from the system board. 3. Disconnect the system-board power cables from the system board. 4. Disconnect the top-chassis fan power cable from the system board. 5.

  • Page 83: Installing The System Board

    Installing the system board Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the system board and provide a visual representation of the installation procedure.
  • Page 84 Steps 1. Slide the front I/O-ports on the system board into the front I/O-slot on the chassis and align the screw holes on the system board with the standoffs on the chassis. 2. Place the system board on the standoffs on the chassis. 3.

  • Page 85: Entering The Service Tag In The Bios Setup Program

    5. Install the 2230 solid-state drive or the 2280 solid-state drive in SSD slot one, as applicable. 6. Install the 2230 solid-state drive or the 2280 solid-state drive in SSD slot two, as applicable. 7. Install the single-graphics card. 8. Install the memory module.

  • Page 86: Chapter 3: Device Drivers

    Device drivers Operating system Your Alienware Aurora R13 supports the following operating systems: ● Windows 11 Pro Standard, 64-bit ● Windows 11 Pro Plus, 64-bit ● Windows 11 Home Standard, 64-bit ● Windows 11 Home Plus, 64-bit ● Windows 11 Home Advanced, 64-bit...

  • Page 87: Downloading The Usb Driver

    4. Click Drivers & downloads. 5. Click the Detect Drivers button. 6. Review and agree to the Terms and Conditions to use SupportAssist, then click Continue. 7. If necessary, your computer starts to download and install SupportAssist. NOTE: Review on-screen instructions for browser-specific instructions. 8.

  • Page 88: Downloading The Wifi Driver

    Downloading the WiFi driver Steps 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4.

  • Page 89: Downloading The Chipset Driver

    NOTE: Not all files can be installed automatically. Review the installation summary to identify if manual installation is necessary. 13. For manual download and installation, click Category. 14. Click Chipset in the drop-down list. 15. Click Download to download the media-card reader driver for your computer. 16.
  • Page 90 NOTE: Review on-screen instructions for browser-specific instructions. 8. Click View Drivers for My System. 9. Click Download and Install to download and install all driver updates detected for your computer. 10. Select a location to save the files. 11. If prompted, approve requests from User Account Control to make changes on the system. 12.

  • Page 91: Chapter 4: System Setup

    System setup NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly.

  • Page 92: System Setup Options

    Displays the current date in mm/dd/yy format. BIOS Version Displays the BIOS version number. Product Name Displays the product name. Default: Alienware Aurora R13 Service Tag Displays the service tag of your computer. Asset Tag Displays the asset tag of your computer.
  • Page 93 Table 4. System setup options—Advanced menu (continued) Advanced Multiple Atom cores Multiple Atom cores Allows you to configure Multiple Atom cores. Default: All Trusted Execution Trusted Execution Allows you to enable or disable Trusted Execution. Default: Enabled Integrated NIC Integrated NIC Allows you to enable or disable the integrated NIC.
  • Page 94 Table 4. System setup options—Advanced menu (continued) Advanced Default: Disabled USB PowerShare in Sleep State Allows you to enable front the USB devices to wake the system from sleep state. Default: Normal Auto Power On Allows you to enable or disable Auto Power On. Default: Disabled Auto Power On Mode Allows you to set the computer to turn on automatically every...
  • Page 95 Table 4. System setup options—Advanced menu (continued) Advanced Maintenance Data Wipe on next boot When enabled, the BIOS will schedule a data wipe cycle for all storage devices that are connected to the system board on the next reboot. Default: Disabled BIOS Recovery from Hard Drive Enables the computer to recover from certain corrupted BIOS conditions from a recovery file on the user primary hard drive or...
  • Page 96 Table 5. System setup options—Security menu (continued) Security Default: Permitted Absolute Enable or disable the BIOS module interface of the optional Absolute Persistence Module service from Absolute Software. Default: Enabled Firmware TPM Displays the firmware TPM state. Default: Enabled PPI Bypass for Clear Command Enable or disable the TPM Physical Presence Interface (PPI).

  • Page 97: System And Setup Password

    Table 6. System setup options—Boot menu (continued) Boot File Browser Del Boot Option Allows you to delete the boot path in the boot option list. Enable USB Boot Support Allows you to enable or disable the USB Boot control. Boot Option Priorities Displays the available boot devices.

  • Page 98: Deleting Or Changing An Existing System Setup Password

    Steps 1. In the System BIOS or System Setup screen, select Security and press Enter. The Security screen is displayed. 2. Select System/Admin Password and create a password in the Enter the new password field. Use the following guidelines to assign the system password: ●...

  • Page 99: Clearing Bios (System Setup) And System Passwords

    Steps 1. Turn off the computer and disconnect the power cable from the computer. 2. Remove the left-side cover. 3. Lay the computer on its right side. 4. Locate the 2-pin CMOS jumper on the system board. 5. Ensure that the jumper is on the pair of password pins (JM34). 6.

  • Page 100: Updating The Bios

    Steps 1. Turn off the computer and disconnect the power cable from the computer. 2. Remove the left-side cover. 3. Lay the computer on its right side. 4. Locate the 2-pin password reset jumper on the system board. 5. Ensure that the jumper is on the pair of password pins (JM34) and remove the jumper. 6.

  • Page 101: Updating The Bios Using The Usb Drive In Windows

    For more information, see knowledge base article 000124211 at www.dell.com/support. Updating the BIOS using the USB drive in Windows Steps 1. Follow the procedure from step 1 to step 6 in Updating the BIOS in Windows to download the latest BIOS setup program file. 2.

  • Page 102: Chapter 5: Troubleshooting

    Troubleshooting SupportAssist diagnostics About this task The SupportAssist diagnostics (previously known as ePSA diagnostics) performs a complete check of your hardware. The SupportAssist diagnostics is embedded in the BIOS and is launched by it internally. The SupportAssist diagnostics provides a set of options for particular devices or device groups.

  • Page 103: Recovering The Operating System

    Table 9. Diagnostic light codes (continued) Diagnostic light codes (Amber, White) Problem description Invalid memory installed System board/Chipset Error CMOS battery failure PCI of Video card/chip failure BIOS Recovery 1: BIOS recovery image not found BIOS Recovery 2: Recovery image found but invalid Power Rail Failure: EC ran into power sequencing failure Flash corruption detected by SBIOS Memory DIMM power rail failure...
  • Page 104 Steps 1. Turn off your computer. 2. Disconnect the power adapter from your computer. 3. Press and hold the power button for 15 seconds to drain the flea power. 4. Connect the power adapter to your computer. 5. Turn on your computer.

  • Page 105: Chapter 6: Getting Help And Contacting Alienware

    Getting help and contacting Alienware Self-help resources You can get information and help on Alienware products and services using these online self-help resources: Table 10. Alienware products and online self-help resources Self-help resources Resource location Information about Alienware products and services www.alienware.com...

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