Alienware Aurora Ryzen Edition R14 Service Manual
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Alienware Aurora Ryzen Edition R14 Service Manual

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Alienware Aurora Ryzen Edition R14
Service Manual
Regulatory Model: D30M
Regulatory Type: D30M003
October 2021
Rev. A01
Table of Contents
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Summary of Contents for Alienware Aurora Ryzen Edition R14

  • Page 1 Alienware Aurora Ryzen Edition R14 Service Manual Regulatory Model: D30M Regulatory Type: D30M003 October 2021 Rev. A01...
  • Page 2 Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

  • Page 3: Table Of Contents

    Contents Chapter 1: Working inside your computer....................6 Before working inside your computer..........................6 Safety instructions.................................6 Safety precautions................................7 Electrostatic discharge—ESD protection..........................7 ESD field service kit ................................8 Transporting sensitive components............................9 After working inside your computer............................9 Chapter 2: Removing and installing components..................10 Inside view of your computer.............................10 System-board components..............................
  • Page 4 Installing the coin-cell battery............................38 Memory modules................................38 Removing the memory modules........................... 38 Installing the memory modules............................. 39 Single-graphics card................................40 Removing the single-graphics card..........................40 Installing the single-graphics card..........................42 Solid-state drive................................. 44 Removing the 2230 solid-state drive.......................... 44 Installing the 2230 solid-state drive..........................44 Removing the 2280 solid-state drive..........................
  • Page 5 Updating the BIOS from the F12 One-Time boot menu.................... 94 Chapter 5: Troubleshooting........................95 SupportAssist diagnostics..............................95 System-diagnostic lights..............................95 Recovering the operating system............................96 WiFi power cycle................................96 Drain residual flea power (perform hard reset)........................96 Modern Standby.................................97 Chapter 6: Getting help and contacting Alienware................98...

  • Page 6: Chapter 1: Working Inside Your Computer

    Working inside your computer Before working inside your computer About this task NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Steps 1. Save and close all open files and exit all open applications. 2.

  • Page 7: Safety Precautions

    CAUTION: Exercise caution when handling Lithium-ion batteries in laptops. Swollen batteries should not be used and should be replaced and disposed properly. NOTE: The color of your computer and certain components may appear differently than shown in this document. Safety precautions The safety precautions chapter details the primary steps to be taken before performing any disassembly instructions.

  • Page 8: Esd Field Service Kit

    ● Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do not provide adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on parts with increased sensitivity to ESD damage.

  • Page 9: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Lifting equipment Adhere to the following guidelines when lifting heavy weight equipment: CAUTION: Do not lift greater than 50 pounds.

  • Page 10: Chapter 2: Removing And Installing Components

    Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Inside view of your computer 1. Side light 2. Top-chassis fan 3. 3.5-inch hard drive 4. Front-chassis fan 5. Memory module 6.

  • Page 11: System-Board Components

    System-board components 1. Ring Ambient Power Button connector 2. FAN_SYS3 connector 3. Wireless-card slot (M.2 WLAN) 4. FAN_SYS2 connector 5. SATA 6 Gbps drive connector (SATA0) 6. SATA 6 Gbps drive connector (SATA1) 7. SATA 6 Gbps drive connector (SATA2) 8.

  • Page 12: Recommended Tools

    15. Fan LED connector (FAN LED1) 16. Fan pump connector (FAN PUMP) 17. CPU fan connector 18. Top-chassis fan connector (FAN_SYS4) 19. CPU socket 20.Power-supply connector (ATX2) 21. Power-supply connector (ATX3) 22. Memory-module slot, DIMM 3 23. Memory-module slot, DIMM 1 24.Memory-module slot, DIMM 4 25.Memory-module slot, DIMM 2 26.SATA power connector...

  • Page 13: Cable Cover

    Table 1. Screw list (continued) Component Screw type Quantity Screw image Top bezel #6-32x1/4" Solid-state drive (M.2 slot) M2x3 Wireless card M2x3 Front AlienFX LED board M3x8 Power-button board M2x3 System board #6-32x1/4" Cable cover Removing the cable cover Prerequisites 1.

  • Page 14: Installing The Cable Cover

    Steps Pull the cable cover from the top to lift the cable cover from the chassis. Installing the cable cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the cable cover and provides a visual representation of the installation procedure. NOTE: The cable cover is an optional accessory.

  • Page 15: Left-Side Cover

    Steps 1. Align the cable cover with the slots at the rear of the chassis. 2. Slide the cable cover back into its place on the rear of the chassis. Next steps 1. Follow the procedure in After working inside your computer.

  • Page 16: Installing The Left-Side Cover

    Steps 1. Loosen the captive screw (#6-32) that secures the side-cover release latch to the chassis. 2. Pull the side-cover release latch to release the left-side cover away from the chassis. 3. Lift the left-side panel from the chassis. Installing the left-side cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 17: Top Cover

    Steps 1. Locate the tabs on the left-side cover and slots on the chassis. 2. Rotate the left-side cover towards the chassis until it snaps into place. 3. Tighten the captive screw (#6-32) that secures the side-cover release latch to the chassis. Next steps 1.
  • Page 18 Steps 1. Press your thumbs down at the rear of the top cover, and use your fingers to pull the two rear latches out to loosen the top cover at its rear. NOTE: The top cover is secured tight to the chassis by four latches. 2.

  • Page 19: Installing The Top Cover

    Installing the top cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the top cover and provides a visual representation of the installation procedure. Steps Align the tabs on the top cover with the slots on the chassis and snap the top cover into place.

  • Page 20: Installing The Right-Side Cover

    Steps 1. Knock the top rear tab of the right-side cover until the top of right-side cover is detached from the chassis. 2. Knock the bottom rear tab of the right-side cover until the bottom of the right-side cover is detached from the chassis. 3.

  • Page 21: Front Bezel

    About this task Steps 1. Align the tabs on the right-side cover with the slots on the chassis. 2. Push the right-side cover towards the chassis until it snaps into place. Next steps 1. Install the cover. 2. Install the left-side cover.

  • Page 22: Installing The Front Bezel

    Steps 1. Place the computer in an upright position. 2. Disconnect the front I/O-panel cable from the system board. 3. Pull the tabs of the front bezel from the slots on the front panel. NOTE: Start with tab on top, proceed to the tabs on the left of the front bezel, and then to the tabs on the right of the front bezel.
  • Page 23 About this task The following images indicate the location of the front bezel and provide a visual representation of the installation procedure. Steps 1. Align the front bezel with the front panel. 2. Route the front I/O-panel cable through the slot on the front panel. 3.

  • Page 24: Side Light

    2. Install the cover. 3. Install the left-side cover. 4. Follow the procedure in After working inside your computer. Side light Removing the Side light Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the left-side cover.

  • Page 25: Installing The Side Light

    Installing the Side light Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task NOTE: Side light is available only on computers that are shipped with clear left-side covers. The following images indicate the location of the Side light and provide a visual representation of the installation procedure. Steps 1.

  • Page 26: 2.5-Inch Hard Drive

    2.5-inch hard drive Removing the 2.5-inch hard drive Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the left-side cover. About this task The following images indicate the location of the 2.5-inch hard drive and provide a visual representation of the removal procedure. Steps 1.

  • Page 27: Installing The 2.5-Inch Hard Drive

    NOTE: Repeat the steps to remove any additional 2.5-inch hard drive from your computer. Installing the 2.5-inch hard drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the 2.5-inch hard drive and provide a visual representation of the installation procedure.
  • Page 28 NOTE: Note the orientation on the hard-drive carrier to replace it correctly. Steps 1. Align the hard drive with the pins on the hard-drive carrier. 2. Using the tabs on the opposite side, flex open the carrier to insert the pins on the other side. 3.

  • Page 29: Identifying The Storage Device In Device Manager

    Identifying the storage device in Device Manager Steps 1. On the taskbar, click the search box, and then type Device Manager. 2. Click Device Manager. The Device Manager window is displayed. 3. Expand Disk drives. Identifying the storage device in system setup (BIOS) Steps 1.
  • Page 30 Steps 1. Lift the side light bar to reach the hard-drive data and hard-drive power cables of the hard drive. 2. Slide your finger under the hard-drive power cable as close as possible to the power cable plug, and pull the hard-drive power cable to disconnect the cable.

  • Page 31: Installing The 3.5-Inch Hard Drive

    Installing the 3.5-inch hard drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the 3.5-inch hard drive and provide a visual representation of the installation procedure.
  • Page 32 NOTE: Note the orientation on the hard-drive carrier to replace it correctly. Steps 1. Align the hard drive with the pins on the hard-drive carrier. 2. Using the tabs on the opposite side, flex open the carrier to insert the pins on the other side. 3.

  • Page 33: Power-Supply Unit

    3. Verify if the storage device is installed correctly (optional): a. If you are replacing a storage device which does not have the operating system installed, follow the steps in Identifying storage device in device manager. b. If you are replacing a storage device which does not have the operating system installed, follow the steps in Identifying your storage device in system setup (BIOS).
  • Page 34 Steps 1. Disconnect the power-supply unit cables from the power-supply unit extension cables on the right side of the computer. 2. Slide the power-supply unit cables out from the routing guide. 3. Lay the computer on the right side. 4. Release the power-supply unit cables from the plastic cable clip.

  • Page 35: Installing The Power-Supply Unit

    5. Disconnect the power-supply cables from the system board. 6. Press the release clips on the power-supply connectors before disconnecting the power-supply cables from the system board. 7. Disconnect the graphics-card power cables from the power-supply unit. 8. Press the release clips on the graphics-card power connectors before disconnecting the graphics-card power cables from the power-supply unit.
  • Page 36 Steps 1. Lay the computer on the right side. 2. Place the power-supply unit on the chassis. 3. Align the screw holes on the power-supply unit with the screw holes on the chassis. 4. Replace the four screws (#6-32x1/4") that secure the power-supply unit to the chassis. 5.

  • Page 37: Coin-Cell Battery

    6. Replace the two screws (#6-32x1/4") that secure the power-supply unit bracket to the power-supply unit. 7. Replace the graphics-card bracket and slide the release latch to the lock position. 8. Place the power-supply unit cables back into the plastic cable clip. 9.

  • Page 38: Installing The Coin-Cell Battery

    Steps 1. Lay the computer on the right side. 2. Press the battery-release lever away from the coin-cell battery until the coin-cell battery pops up. 3. Lift the coin-cell battery out of its socket. Installing the coin-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the coin-cell battery and provide a visual representation of the installation procedure.

  • Page 39: Installing The Memory Modules

    About this task The following images indicate the location of the memory modules and provide a visual representation of the removal procedure. Steps 1. Lay the computer on the right side. 2. Push the securing clips away from the memory module. 3.

  • Page 40: Single-Graphics Card

    Steps 1. Ensure that the securing clips are extended away from the memory-module slot. 2. Align the notch on the memory module with the tab on the memory-module slot. 3. Insert the memory module into the memory-module slot and press the memory module down until it snaps into position and the securing clips lock in place.

  • Page 42: Installing The Single-Graphics Card

    Steps 1. Lay the computer on the right side. 2. Lift the pull tab and open the expansion-card door. 3. Press the releasing clip on the graphics-card power connectors and disconnect the graphics-card power cables from the graphics card. 4. Slide the release latch to its unlock position and lift the graphics-card end holder away from the PCIe fan. 5.
  • Page 43 Steps 1. Place the card into the PCIe x16 slot and press down firmly until the single-graphics card snaps into place. 2. Connect the graphics-card power cables to the graphics card. 3. Replace the graphics-card bracket onto the graphics-card bracket holder and slide the latch into its lock position. 4.

  • Page 44: Solid-State Drive

    Solid-state drive Removing the 2230 solid-state drive Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the left-side cover. About this task The following images indicate the location of the 2230 solid-state drive and provide a visual representation of the removal procedure.

  • Page 45: Removing The 2280 Solid-State Drive

    The following images indicate the location of the 2230 solid-state drive and provide a visual representation of the installation procedure. Steps 1. Align the notch on the 2230 solid-state drive with the tab on the solid-state drive slot. 2. Insert the 2230 solid-state drive at a 45-degree angle into the system board. 3.

  • Page 46: Installing The 2280 Solid-State Drive

    Steps 1. Remove the screw (M2x3) that secures the 2280 solid-state drive to the system board. 2. Slide and lift the 2280 solid-state drive off the system board. Installing the 2280 solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. CAUTION: Solid-state drives are fragile.

  • Page 47: Top Bezel

    Steps 1. Align the notch on the 2280 solid-state drive with the tab on the solid-state drive slot. 2. Insert the 2280 solid-state drive at a 45-degree angle into the system board. 3. Press the other end of the 2280 solid-state drive down and replace the screw (M2x3) that secures the 2280 solid-state drive to the system board.

  • Page 48: Installing The Top Bezel

    Steps 1. Place the computer in an upright position. 2. Remove the two screws (#6-32x1/4") that secure the top bezel to the chassis. 3. Remove the four screws (M3x7) that secure the top bezel to the chassis. 4. Lift the top bezel off the chassis. Installing the top bezel Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 49 Steps 1. Place the computer in an upright position. 2. Align the top bezel screw holes with screw holes on the chassis. 3. Place the top bezel on the chassis. 4. Replace the four screws (M3x7) that secure the top bezel to the chassis. 5.

  • Page 50: Processor Fan And Heat-Sink Assembly

    Processor fan and heat-sink assembly Removing the processor fan and heat-sink assembly Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.

  • Page 51: Installing The Processor Fan And Heat-Sink Assembly

    Installing the processor fan and heat-sink assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. CAUTION: If either the processor or the heat sink is replaced, use the thermal grease that is provided in the kit to ensure that thermal conductivity is achieved.

  • Page 52: Processor Liquid-Cooling Assembly

    Processor liquid-cooling assembly Removing the processor liquid-cooling assembly Prerequisites 1. Follow the procedure in Before working inside your computer. WARNING: Despite having a plastic shield, the processor liquid-cooling assembly may be very hot during normal operation. Ensure that it had sufficient time to cool before you touch it. CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink.

  • Page 53: Installing The Processor Liquid-Cooling Assembly

    Steps 1. Lay the computer on the right side. 2. Disconnect the processor-cooling assembly cables from the system board. 3. In reverse sequential order, loosen the four captive screws that secure the processor cooler to the system board. 4. Remove the screw (M3x5) that secures the radiator and fan assembly to the chassis. 5.
  • Page 54 CAUTION: Incorrect alignment of the processor liquid-cooling assembly can damage the system board and processor. CAUTION: If either the processor or the heat sink is replaced, use the thermal grease that is provided in the kit to ensure that thermal conductivity is achieved. About this task The following images indicate the location of the processor liquid-cooling assembly and provide a visual representation of the installation procedure.

  • Page 55: Processor

    3. Align the screw holes on the processor cooler with the screw holes on the system board. 4. In sequential order, tighten the four captive screws that secure the processor cooler to the system board. 5. Connect the processor-cooling assembly cables to the system board. Next steps 1.

  • Page 56: Wireless Card

    About this task The following images indicate the location of the processor and provide a visual representation of the installation procedure. Steps 1. Ensure that the release lever on the processor socket is fully extended. CAUTION: Position the processor correctly in the processor socket to avoid permanent damage to the processor. 2.

  • Page 57: Installing The Wireless Card

    Steps 1. Remove the screw (M2x3) that secures the wireless card to the system board. 2. Lift the wireless-card bracket off the wireless card. 3. Disconnect the antenna cables from the wireless card. 4. Slide and remove the wireless card from the wireless-card slot. Installing the wireless card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 58 Steps 1. Connect the antenna cables to the wireless card. The following table provides the antenna-cable color scheme for the wireless card supported by your computer. Table 2. Antenna-cable color scheme Connectors on the wireless card Antenna-cable color Main (white triangle) White Auxiliary (black triangle) Black...

  • Page 59: Antennas

    Antennas Removing the antennas Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the left-side cover. 3. Remove the wireless card. 4. Remove the cover. 5. Remove the right-side cover. 6. Remove the front bezel. About this task The following images indicate the location of the antennas and provide a visual representation of the removal procedure.

  • Page 60: Installing The Antennas

    Installing the antennas Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the antennas and provide a visual representation of the installation procedure. Steps 1.

  • Page 61: Front-Chassis Fan

    Front-chassis fan Removing the front-chassis fan Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the left-side cover. About this task The following images indicate the location of the front-chassis fan and provide a visual representation of the removal procedure. Steps 1.

  • Page 62: Pcie Fan

    About this task The following images indicate the location of the front-chassis fan and provide a visual representation of the installation procedure. Steps 1. Lay the computer on its right side. 2. Align the front-chassis fan with the slot on the chassis; slide and push the fan until the releasing clip snaps into position. 3.

  • Page 63: Installing The Pcie Fan

    Steps 1. Lay the computer on its right side. 2. Slide the release latch to the unlock position and lift the graphics-card end holder away from the chassis. 3. Disconnect the PCIe fan cable from the system board. 4. Push the tab to release the PCIe fan from the chassis. 5.

  • Page 64: Top-Chassis Fan

    Steps 1. Lay the computer on its right side. 2. Align the tabs on the PCIe fan with the slots on the chassis. 3. Slide and push the fan until the releasing clip snaps into position on the chassis. 4. Connect the PCIe fan cable to the system board. 5.

  • Page 65: Installing The Top-Chassis Fan

    Steps 1. Lay the computer on the right side. 2. Disconnect the top-chassis fan cable from the system board. 3. Press the releasing clip of the top-chassis fans. 4. Slide and lift the top-chassis fan from the chassis. Installing the top-chassis fan Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 66: Front Alienfx Led Boards

    Steps 1. Lay the computer on its right side. 2. Align the top-chassis fan with the slot on the chassis. 3. Push the top-chassis fan into the slot on the chassis until its releasing clip is locked into place. 4. Connect the top-chassis fan cable to the system board. Next steps 1.

  • Page 67: Installing The Front Alienfx Led Board

    About this task The following images indicate the location of the front AlienFX LED board and provide a visual representation of the removal procedure. Steps 1. Place the front bezel on a flat surface to locate the AlienFX LED board. 2.

  • Page 68: Power-Button Board

    Steps 1. Place the front bezel on a flat surface and locate the power-button board. 2. Bring the AlienFX LED board near the front bezel and connect the power-button board cable to the power-button board. 3. Align the screw hole of the AlienFX LED board to the screw hole on the front bezel. 4.

  • Page 69: Installing The Power-Button Board

    Steps 1. Remove the screw (M2x3) that secures the power-button board to the front bezel. 2. Lift the power-button board off the front bezel. Installing the power-button board Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the power-button board and provide a visual representation of the installation procedure.

  • Page 70: Vr Heat Sinks

    Steps 1. Align the screw hole on the power-button board with the screw hole on the front bezel. 2. Replace the screw (M2x3) that secures the power-button board to the front bezel. Next steps 1. Install the front AlienFX LED board.
  • Page 71 About this task The following images indicate the location of the VR heat sink and provide a visual representation of the removal procedure. Steps 1. Lay the computer on the right side. 2. Loosen the captive screws that secure the VR heat sink to the system board. 3.

  • Page 72: Installing The Vr Heat Sink

    Installing the VR heat sink Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. CAUTION: If either the processor or the heat sink is replaced, use the thermal grease that is provided in the kit to ensure that thermal conductivity is achieved.

  • Page 73: System Board

    System board Removing the system board Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board. NOTE: Replacing the system board removes any changes that you have made to the BIOS using the BIOS setup program.
  • Page 74 1. Ring Ambient Power Button connector 2. FAN_SYS3 connector 3. Wireless-card slot (M.2 WLAN) 4. FAN_SYS2 connector 5. SATA 6 Gbps drive connector (SATA0) 6. SATA 6 Gbps drive connector (SATA1) 7. SATA 6 Gbps drive connector (SATA2) 8. Power-supply connector (ATX1_2) 9.
  • Page 75 12. Solid-state drive slot (M.2 PCIe SSD.0) 13. PCI-Express x4 slot (SLOT1) 14. Rear-chassis fan connector (FAN_SYS1) 15. Fan LED connector (FAN LED1) 16. Fan pump connector (FAN PUMP) 17. CPU fan connector 18. Top-chassis fan connector (FAN_SYS4) 19. CPU socket 20.Power-supply connector (ATX2) 21.
  • Page 77 Steps 1. Disconnect the hard-drive data cables from the system board. 2. Disconnect the processor-power cables from the system board. 3. Disconnect the system-board power cables from the system board. 4. Disconnect the top-chassis fan power cable from the system board. 5.

  • Page 78: Installing The System Board

    Installing the system board Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the system board and provide a visual representation of the installation procedure.
  • Page 79 Steps 1. Slide the front I/O-ports on the system board into the front I/O-slot on the chassis and align the screw holes on the system board with the standoffs on the chassis. 2. Place the system board on the standoffs on the chassis. 3.

  • Page 80: Entering The Service Tag In The Bios Setup Program

    5. Install the 2230 solid-state drive or the 2280 solid-state drive. 6. Install the memory module. 7. Install the front bezel. 8. Install the right-side cover. 9. Install the cover. 10. Install the left-side cover. 11. Follow the procedure in After working inside your computer.

  • Page 81: Chapter 3: Device Drivers

    Device drivers Operating system Your Alienware Aurora Ryzen Edition R14 supports the following operating systems: ● Windows 11 Pro Standard, 64-bit ● Windows 11 Pro Plus, 64-bit ● Windows 11 Home Standard, 64-bit ● Windows 11 Home Plus, 64-bit ● Windows 11 Home Advanced, 64-bit...

  • Page 82: Downloading The Usb Driver

    4. Click Drivers & downloads. 5. Click the Detect Drivers button. 6. Review and agree to the Terms and Conditions to use SupportAssist, then click Continue. 7. If necessary, your computer starts to download and install SupportAssist. NOTE: Review on-screen instructions for browser-specific instructions. 8.

  • Page 83: Downloading The Wifi Driver

    Downloading the WiFi driver Steps 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4.

  • Page 84: Downloading The Chipset Driver

    NOTE: Not all files can be installed automatically. Review the installation summary to identify if manual installation is necessary. 13. For manual download and installation, click Category. 14. Click Chipset in the drop-down list. 15. Click Download to download the media-card reader driver for your computer. 16.
  • Page 85 NOTE: Review on-screen instructions for browser-specific instructions. 8. Click View Drivers for My System. 9. Click Download and Install to download and install all driver updates detected for your computer. 10. Select a location to save the files. 11. If prompted, approve requests from User Account Control to make changes on the system. 12.

  • Page 86: Chapter 4: System Setup

    System setup NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly.

  • Page 87: System Setup Options

    System Date Displays the current date in mm/dd/yy format. BIOS Version Displays the BIOS version number. Product Name Displays the product name. Default: Alienware Aurora Ryzen Edition R14 Service Tag Displays the service tag of your computer. Asset Tag Displays the asset tag of your computer.
  • Page 88 Table 4. System setup options—Advanced menu (continued) Advanced SATA/NVME Operation Sets the operating mode of the integrated storage device controller. Default: AHCI/NVME PCIe Resizable Base Address Register PCIe Resizable Base Address Register Allows you to enable or disable the Resizable Base Address Register (BAR) feature.
  • Page 89 Table 4. System setup options—Advanced menu (continued) Advanced Auto Power On Time Allows you to set the time at which the computer must turn on automatically. This option can be configured only if the Auto Power On mode is set to Enabled hh:mm:ss. Default: 12:30:30 Numlock Key Allows you to set the status of the Num Lock key during boot to...
  • Page 90 Table 5. System setup options—Security menu (continued) Security Default: Not Set Asset Tag Creates a system Asset Tag that can be used by an IT administrator to uniquely identify a particular system. Once set in BIOS, the Asset Tag cannot be changed. Admin Password Enables the user to set, change, or delete the admin password.

  • Page 91: System And Setup Password

    Table 5. System setup options—Security menu (continued) Security Custom Mode Allows you to enable or disable Custom Mode. When enabled, it allows the PK, KEK, db, and dbx security key databases to be modified. Default: Disabled Enable Microsoft UEFI CA Allows you to enable or disable Microsoft UEFI CA.

  • Page 92: Assigning A System Setup Password

    Table 8. System and setup password (continued) Password type Description Setup password Password that you must enter to access and make changes to the BIOS settings of your computer. You can create a system password and a setup password to secure your computer. CAUTION: The password features provide a basic level of security for the data on your computer.

  • Page 93: Clearing Cmos Settings

    NOTE: If you change the System and/or Setup password, reenter the new password when prompted. If you delete the System and/or Setup password, confirm the deletion when prompted. 5. Press Esc and a message prompts you to save the changes. 6.

  • Page 94: Updating The Bios From The F12 One-Time Boot Menu

    2. Create a bootable USB drive. For more information, see the knowledge base article 000145519 at www.dell.com/support. 3. Copy the BIOS setup program file to the bootable USB drive. 4. Connect the bootable USB drive to the computer that needs the BIOS update. 5.

  • Page 95: Chapter 5: Troubleshooting

    Troubleshooting SupportAssist diagnostics About this task The SupportAssist diagnostics (previously known as ePSA diagnostics) performs a complete check of your hardware. The SupportAssist diagnostics is embedded in the BIOS and is launched by it internally. The SupportAssist diagnostics provides a set of options for particular devices or device groups.

  • Page 96: Recovering The Operating System

    Table 9. Diagnostic light codes (continued) Diagnostic light codes (Amber, White) Problem description Invalid memory installed System board/Chipset Error CMOS battery failure PCI of Video card/chip failure BIOS Recovery 1: BIOS recovery image not found BIOS Recovery 2: Recovery image found but invalid Power Rail Failure: EC ran into power sequencing failure Flash corruption detected by SBIOS Memory DIMM power rail failure...

  • Page 97: Modern Standby

    What is Modern Standby Alienware Aurora Ryzen Edition R14 supports Modern Standby. It is a power model that uses a gradual process to turn off components of the computer. This process allows for a quicker transition between sleep and resumption of normal operation of the computer.

  • Page 98: Chapter 6: Getting Help And Contacting Alienware

    Getting help and contacting Alienware Self-help resources You can get information and help on Alienware products and services using these online self-help resources: Table 10. Alienware products and online self-help resources Self-help resources Resource location Information about Alienware products and services www.alienware.com...

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