Alienware Aurora R5 Service Manual
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Alienware Aurora R5 Service Manual

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Aurora R5
Service Manual
Computer Model: Alienware Aurora R5
Regulatory Model: D23M
Regulatory Type: D23M001
Table of Contents
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Summary of Contents for Alienware Aurora R5

  • Page 1 Aurora R5 Service Manual Computer Model: Alienware Aurora R5 Regulatory Model: D23M Regulatory Type: D23M001...
  • Page 2 Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

  • Page 3: Table Of Contents

    Contents Before working inside your computer......12 ....................12 Before you begin .................... 12 Safety instructions ..................13 Recommended tools ......................14 Screw list After working inside your computer......15 Technical overview.............. 16 ................16 Inside view of your computer ................17 System-board components Removing the stability foot..........19 ......................19...
  • Page 4 Removing the top-cover assembly......29 .....................29 Prerequisites ......................29 Procedure Replacing the top-cover assembly......32 ......................32 Procedure ....................32 Post-requisites Removing the bottom cover.......... 33 .....................33 Prerequisites ......................33 Procedure Replacing the bottom cover...........35 ......................35 Procedure ....................35 Post-requisites Removing the 3.5-inch hard drive........36 .....................36 Prerequisites ......................36...
  • Page 5 Removing the power-supply unit........ 46 .....................46 Prerequisites ......................46 Procedure Replacing the power-supply unit......... 53 ......................53 Procedure ....................53 Post-requisites Removing the processor-cooling assembly...54 .....................54 Prerequisites ......................55 Procedure Replacing the processor-cooling assembly....57 ......................57 Procedure ....................57 Post-requisites Removing the coin-cell battery........58 .....................58 Prerequisites ......................58...
  • Page 6 Removing the solid-state drive........66 .....................66 Prerequisites ......................66 Procedure Replacing the solid-state drive........68 ......................68 Procedure ....................69 Post-requisites Removing the graphics card...........70 ..................... 70 Prerequisites ......................71 Procedure Replacing the graphics card........... 73 ......................73 Procedure ....................73 Post-requisites Removing the processor fan and heat-sink assembly..................
  • Page 7 Removing the wireless card........... 80 ....................80 Prerequisites ......................80 Procedure Replacing the wireless card..........82 ......................82 Procedure ....................83 Post-requisites Removing the antenna............. 84 .....................84 Prerequisites ......................84 Procedure Replacing the antenna............87 ......................87 Procedure ....................87 Post-requisites Removing the front-chassis fan........88 .....................88 Prerequisites ......................88...
  • Page 8 Removing the optical drive..........96 .....................96 Prerequisites ......................96 Procedure Replacing the optical drive........... 100 ......................100 Procedure ....................100 Post-requisites Removing the front bezel ..........101 ....................101 Prerequisites ......................101 Procedure Replacing the front bezel..........104 ......................104 Procedure ....................104 Post-requisites Removing the power-button board......105 ....................
  • Page 9 Removing the system board.......... 111 ..................... 111 Prerequisites ......................112 Procedure Replacing the system board..........115 ......................115 Procedure ....................115 Post-requisites ........116 Entering the Service Tag in the BIOS setup program BIOS setup program............117 ......................117 Overview ................117 Entering BIOS setup program ..................117 System setup options...
  • Page 10 ................... 131 Rotating the display ........................133 .......... 133 Downloading the USB 2.0 and USB 3.0 driver ............... 133 Identifying the USB drivers ......134 Enabling or disabling the USB in BIOS setup program ........134 Fixing a no-boot issue caused by USB emulation .........................134 Wi-Fi ................135...
  • Page 11 Intel Trusted Execution Engine Interface ........148 Intel Wireless-AC 8260 Wi-Fi and Bluetooth drivers ....................149 BIOS overview ....................149 Boot menu ................149 Boot menu enhancements ................149 Timing key sequences System diagnostic lights..........150 Getting help and contacting Alienware....151 ...................151 Self-help resources ..................151 Contacting Alienware...

  • Page 12: Before Working Inside Your Computer

    Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Before you begin Save and close all open files and exit all open applications. Shut down your computer. Windows 10: Click or tap Start →...

  • Page 13: Recommended Tools

    WARNING: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the computer, replace all covers, panels, and screws before connecting to the electrical outlet. CAUTION: To avoid damaging the computer, ensure that the work surface is flat and clean.

  • Page 14: Screw List

    • Plastic scribe Screw list The following table provides the list of screws that are used for securing different components to Alienware Aurora R5. Component Secured to Screw type Quantit 3.5-inch hard-drive cage Chassis #6-32 X 1/4'' 2.5-inch hard-drive cage...

  • Page 15: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer.

  • Page 16: Technical Overview

    Technical overview WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

  • Page 17: System-Board Components

    top cover top-chassis fan system board processor fan and heat-sink assembly graphics card right-side cover System-board components top-chassis fan (TOP_FAN) processor-cooling assembly pump-fan connector (PUMP_FAN) processor-fan connector memory-module slot 1 (XMM1) (CPU_FAN) memory-module slot 2 (XMM2) memory-module slot 3 (XMM3)
  • Page 18 memory-module slot 4 (XMM4) front-chassis fan connector (FRONT_FAN) SATA 6 Gbps drive connector SATA 6 Gbps drive connector (SATA1) (SATA2) SATA 6 Gbps drive connector SATA 6 Gbps drive connector (SATA3) (SATA4) solid-state drive slot (M.2 SSD) CMOS reset jumper (CMOS JUMPER) Password reset jumper PCI-Express x16 slot (SLOT4)

  • Page 19: Removing The Stability Foot

    Removing the stability foot WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.
  • Page 20 Lift the stability foot off the bottom cover. bottom cover stability foot securing tab Lay the computer on its side.

  • Page 21: Replacing The Stability Foot

    Replacing the stability foot WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 22: Removing The Left-Side Cover

    Removing the left-side cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.
  • Page 23 Release the left-side cover away from the chassis and then lift it from the computer. side-panel release latch top cover left-side cover...

  • Page 24: Replacing The Left-Side Cover

    Replacing the left-side cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 25: Removing The Right-Side Cover

    Removing the right-side cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 26: Procedure

    Procedure Carefully pry around the edges of the right-side cover from the chassis. chassis right-side cover Disconnect the lighting cable from the right-side cover.
  • Page 27 Lift the right-side cover off the chassis. right-side cover lighting cable...

  • Page 28: Replacing The Right-Side Cover

    Replacing the right-side cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 29: Removing The Top-Cover Assembly

    Removing the top-cover assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.
  • Page 30 Slide the lighting cable through the slot on the chassis. lighting cable chassis screws (2) top cover Starting from the rear, release the tabs on the top cover from the slots on the chassis.
  • Page 31 Lift the top cover off the chassis. top cover slot lighting cable chassis...

  • Page 32: Replacing The Top-Cover Assembly

    Replacing the top-cover assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 33: Removing The Bottom Cover

    Removing the bottom cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.
  • Page 34 Lift the bottom cover from the chassis. bottom cover chassis securing tabs (4) Tilt the computer back to the upright position.

  • Page 35: Replacing The Bottom Cover

    Replacing the bottom cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 36: Removing The 3.5-Inch Hard Drive

    Removing the 3.5-inch hard drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.
  • Page 37 Press the release tabs on the hard-drive assembly and slide the hard-drive assembly out of the hard-drive cage. data cable power cable hard-drive cage release tabs hard-drive assembly Pry the hard-drive bracket to release the tabs on the bracket from the slots on the hard drive.
  • Page 38 Lift the hard drive off the hard-drive bracket. NOTE: Note the orientation of the hard drive so that you can replace it correctly. hard drive hard-drive bracket tabs (4) Remove the screws that secure the hard-drive cage to the chassis.
  • Page 39 Slide and lift the hard-drive cage off the chassis. chassis screws (2) hard-drive cage...

  • Page 40: Replacing The 3.5-Inch Hard Drive

    Replacing the 3.5-inch hard drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 41: Removing The 2.5-Inch Hard Drives

    Removing the 2.5-inch hard drives WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.
  • Page 42 Press the release tabs on the hard-drive assembly and slide the hard-drive assembly out of the hard-drive cage. data cable power cable hard-drive cage release tabs hard-drive assembly Pry the hard-drive bracket to release the tabs on the bracket from the slots on the hard drive.
  • Page 43 Lift the hard drive off the hard-drive bracket. NOTE: Note the orientation of the hard drive so that you can replace it correctly. hard drive hard-drive bracket tabs (4) Remove the screws that secure the hard-drive cage to the chassis.
  • Page 44 Slide and lift the hard-drive cage off the chassis. chassis screws (2) hard-drive cage...

  • Page 45: Replacing The 2.5-Inch Hard Drives

    Replacing the 2.5-inch hard drives WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 46: Removing The Power-Supply Unit

    Removing the power-supply unit WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.
  • Page 47 Slide the power supply unit release latches towards the top of the computer. power-supply unit chassis power supply unit release latches (2)
  • Page 48 Lift the power-supply unit while pressing and holding the graphics-card bracket. power-supply unit graphics-card bracket chassis...
  • Page 49 Rotate the power-supply unit away from the chassis. power-supply unit Press the releasing clip on the power-cable connectors and disconnect the power cables from the graphics card. Disconnect the power cables from the optical drive and hard drives.
  • Page 50 Disconnect the processor-power cable and system-board power cable from the system board. power-supply unit hard-drive power cable graphics-card power cables releasing clips (2) hard-drive power cable processor-power cable optical-drive power cable system-board power cable Rotate the power-supply unit towards the chassis until the unit snaps into place.
  • Page 51 10 Lift the power-supply unit bracket off the power-supply unit. chassis screws (2) power-supply unit bracket power-supply unit Remove the screws that secure the power-supply unit to the chassis.
  • Page 52 12 Lift the power-supply unit, along with the cables, off the chassis. chassis power-supply unit screws (4)

  • Page 53: Replacing The Power-Supply Unit

    Replacing the power-supply unit WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 54: Removing The Processor-Cooling Assembly

    Removing the processor- cooling assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 55: Procedure

    Procedure Remove the screws that secure the radiator and fan assembly to the radiator and fan cage. screws (4) radiator and fan cage Follow the procedure from step 1 to step 4 in "Removing the power-supply unit". Disconnect the processor-cooling assembly cables from the system board. In sequential order (as indicated on the processor cooler), loosen the captive screws that secure the processor cooler to the system board.
  • Page 56 Lift the processor-cooling assembly along with the cables off the computer. processor-cooling assembly processor-cooling assembly cables system board captive screws (4)

  • Page 57: Replacing The Processor-Cooling Assembly

    Replacing the processor- cooling assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 58: Removing The Coin-Cell Battery

    Removing the coin-cell battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.
  • Page 59 Lift the coin-cell battery out of its socket. battery-release lever plastic scribe coin-cell battery coin-cell battery socket...

  • Page 60: Replacing The Coin-Cell Battery

    Replacing the coin-cell battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 61: Removing The Memory Modules

    Removing the memory modules WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.
  • Page 62 Grasp the memory module near the securing clip, and then gently ease the memory module out of the memory-module slot. NOTE: Repeat step 2 to step 3 to remove any other memory modules installed in your computer. CAUTION: To prevent damage to the memory module, hold the memory module by the edges.

  • Page 63: Replacing The Memory Modules

    Replacing the memory modules WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.
  • Page 64 Insert the memory module into the memory-module slot and press the memory module down until it snaps into position and the securing clips lock in place. memory module securing clips (2) memory-module slot system board NOTE: Use slots XMM1 and XMM2 if you need to use two memory modules.

  • Page 65: Post-Requisites

    Post-requisites Follow the procedure from step 10 to step 11 in "Replacing the power-supply unit". Replace the left-side cover.

  • Page 66: Removing The Solid-State Drive

    Removing the solid-state drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.
  • Page 67 Slide and lift the solid-state drive off the system board. solid-state drive screw solid-state drive slot system board...

  • Page 68: Replacing The Solid-State Drive

    Replacing the solid-state drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 69: Post-Requisites

    Press the other end of the solid-state drive down and replace the screw that secure the solid-state drive to the system board. solid-state drive notch screw solid-state drive slot system board Post-requisites Follow the procedure from step 10 to step 11 in "Replacing the power-supply unit".

  • Page 70: Removing The Graphics Card

    Removing the graphics card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 71: Procedure

    Procedure Lift to release the graphics-card bracket from the chassis. graphics-card bracket graphics card Press the releasing clip on the power-cable connectors and disconnect the power cables from the graphics card.
  • Page 72 Push the securing tab on the PCIe slot away from the graphics card, grasp the card by its top corner, and ease it out of the slot. power cables releasing clips (2) graphics card securing tab...

  • Page 73: Replacing The Graphics Card

    Replacing the graphics card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 74: Removing The Processor Fan And Heat-Sink Assembly

    Removing the processor fan and heat-sink assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.
  • Page 75 Lift the processor fan and heat-sink assembly off the system board. processor-fan cable captive screws (4) processor fan and heat-sink assembly...

  • Page 76: Replacing The Processor Fan And Heat-Sink Assembly

    Replacing the processor fan and heat-sink assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 77: Removing The Processor

    Removing the processor WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 78: Replacing The Processor

    Replacing the processor WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 79: Post-Requisites

    Pivot the release lever down and place it under the tab on the processor cover. processor socket processor alignment post processor cover release lever Post-requisites Replace the processor fan and heat-sink assembly processor-cooling assembly (as applicable). Follow the procedure from step 10 to step 11 in "Replacing the power-supply unit".

  • Page 80: Removing The Wireless Card

    Removing the wireless card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.
  • Page 81 Slide and remove the wireless card from the wireless-card slot. wireless-card bracket screw antenna cables wireless-card slot wireless card...

  • Page 82: Replacing The Wireless Card

    Replacing the wireless card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 83: Post-Requisites

    Replace the screw that secures the wireless card to the system board. wireless card notch antenna cables screw wireless-card bracket Post-requisites Follow the procedure from step 10 to step 11 in "Replacing the power-supply unit". Replace the left-side cover.

  • Page 84: Removing The Antenna

    Removing the antenna WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.
  • Page 85 Push down the antenna cables towards the top of the computer through the cable-routing slot on the chassis. antenna cables routing guides chassis Remove the antenna cables from the routing guides on the chassis.
  • Page 86 Pry the antenna off the chassis. antenna antenna cables routing guides...

  • Page 87: Replacing The Antenna

    Replacing the antenna WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 88: Removing The Front-Chassis Fan

    Removing the front-chassis WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.
  • Page 89 Slide and lift the chassis fan off the chassis. front-chassis fan front-chassis fan cable...
  • Page 90 Spread apart the tabs on the front-chassis fan bracket and lift the front- chassis fan along with its cable off the bracket. front-chassis fan cable front-chassis fan bracket front-chassis fan...

  • Page 91: Replacing The Front-Chassis Fan

    Replacing the front-chassis WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 92: Removing The Top-Chassis Fan

    Removing the top-chassis WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.
  • Page 93 Remove the top-chassis fan from the chassis. chassis screw top-chassis fan top-chassis fan cable Remove the top-chassis fan cable from the routing guide on the top- chassis fan bracket. Push the rubber grommets through the holes at each corner of the fan to release top-chassis fan from the bracket.
  • Page 94 Lift the top-chassis fan off the top-chassis fan bracket. top-chassis fan cable routing guide rubber grommets (4) top-chassis fan bracket top-chassis fan...

  • Page 95: Replacing The Top-Chassis Fan

    Replacing the top-chassis WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 96: Removing The Optical Drive

    Removing the optical drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.
  • Page 97 Pull the securing tab to release the optical-drive assembly from the chassis. optical-drive assembly optical drive securing tab power cable data cable...
  • Page 98 Push to slide the optical-drive assembly out through the front of the computer. optical-drive assembly chassis Remove the screw that secures the optical-drive bracket to the optical drive. screw optical-drive bracket optical drive...
  • Page 99 Gently pull and disconnect the optical-drive bezel from the optical drive. optical-drive bezel optical drive...

  • Page 100: Replacing The Optical Drive

    Replacing the optical drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 101: Removing The Front Bezel

    Removing the front bezel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.
  • Page 102 Grasp and release the front bezel tabs sequentially from the top, by moving them outward from the front panel. front bezel chassis tabs...
  • Page 103 Rotate and pull the front bezel away from the front of the computer to release the tabs on the front bezel from the slots on the front panel. chassis tabs front bezel...

  • Page 104: Replacing The Front Bezel

    Replacing the front bezel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 105: Removing The Power-Button Board

    Removing the power-button board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.
  • Page 106 Lift the power-button module off the top cover. top cover power-button module screws (2) routing guide power-button module cable Release the power-button board from under the tabs on the power-button board bracket. Lift the power-button board along with the cable off the power-button board bracket.

  • Page 107: Replacing The Power-Button Board

    Replacing the power-button board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 108: Removing The Rear Trim Cover

    Removing the rear trim cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.
  • Page 109 Using the tab, slide and remove the rear trim cover from the chassis. chassis rear trim cover...

  • Page 110: Replacing The Rear Trim Cover

    Replacing the rear trim cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 111: Removing The System Board

    Removing the system board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 112: Procedure

    Procedure NOTE: Note the routing of all cables as you remove them so that you can reroute them correctly after you replace the system board. For information on system board connectors, see "System-board components".
  • Page 113 Disconnect all the cables connected to the system-board assembly. Top panel USB cables SATA 6 Gbps drive cable (SSUSB) (SATA1) SATA 6 Gbps drive cable system board (SATA2) front-panel audio cable LED controller cable (F_AUDIO) (LED_CONTROLLER) graphics-card power cable processor power cable (GPU_POWER) (ATX_CPU) top-chassis fan cable...
  • Page 114 Lift the system-board assembly out of the chassis. chassis system board screws (8)

  • Page 115: Replacing The System Board

    Replacing the system board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 116: Entering The Service Tag In The Bios Setup Program

    Entering the Service Tag in the BIOS setup program Turn on or restart your computer. Press F2 when the AlienHead logo is displayed to enter the BIOS setup program. Navigate to the Main tab and enter the Service Tag in the Service Tag Input field.

  • Page 117: Bios Setup Program

    BIOS setup program Overview CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS setup program. Certain changes can make your computer work incorrectly. NOTE: Before you change BIOS setup program, it is recommended that you write down the BIOS setup program screen information for future reference.

  • Page 118: Bios Information

    BIOS Information BIOS Version Displays the BIOS version number. Product Information Product Name Displays the product name. Default: Alienware Aurora R5. Service Tag Displays the service tag of your computer. Asset Tag Displays the asset tag of your computer.

  • Page 119: Advanced Bios Features

    Advanced Advanced BIOS Features Intel SpeedStep Allows you to enable or disable Intel Speedstep Technology. Default: Enabled. NOTE: If enabled, the processor clock speed and core voltage are adjusted dynamically based on the processor load. Virtualization Allows you to enable or disable Intel Virtualization Technology feature for the processor.
  • Page 120 Advanced Deep Sleep Control Allows you to define the controls when Deep Sleep is enabled. USB Wake Support (S3) Allows you to enable the USB devices to wake the system from Standby. USB PowerShare (S4/S5) Allows you to charge external devices. USB PowerShare Wake Support Allows you to enable front the USB (S4/S5)
  • Page 121 Advanced Core Voltage Mode Allows you to select between adaptive and override voltage modes. Core Voltage Offset Allows you to set the override value of core voltage. Long Duration PWR Limit Allows you to set the turbo mode power limit. Short Duration PWR Limit Allows you to set the turbo mode Options...

  • Page 122: Clearing Forgotten Passwords

    Boot Boot Option #1 Displays the first boot device. Default: UEFI: Windows Boot Manager. Boot Option #2 Displays the second boot device. Default: Onboard NIC Device. Boot Option #3 Displays the third boot device. Default: Onboard NIC Device. Save & Exit Save Changes and Reset Allows you to exit system setup and save your changes.

  • Page 123: Procedure

    Procedure Locate the password jumper (P215) on the system board. For information on the location of the Password jumper, see System-board components. Remove the jumper plug from pins 215. Follow the procedure from step 8 to step 9 in "Replacing the power-supply unit".

  • Page 124: Post-Requisites

    Replace the jumper plug on pins 215. jumper plug P215 Post-requisites Follow the procedure from step 10 to step 11 in "Replacing the power-supply unit". Replace the left-side cover.

  • Page 125: Clearing Cmos Settings

    Clearing CMOS Settings WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 126: Post-Requisites

    Connect the system-board power cable to the system board. jumper plug P217 P216 system board Post-requisites Follow the procedure from step 10 to step 11 in "Replacing the power-supply unit". Replace the left-side cover.

  • Page 127: Flashing The Bios

    Flashing the BIOS You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: Turn on your computer. Go to www.dell.com/support. Click or tap Product support, enter the Service Tag of your computer, and then click or tap Submit.

  • Page 128: Technology And Components

    Technology and components Audio Alienware Aurora R5is shipped with Realtek ALC3861 for optical S/PDIF output. NOTE: The audio drivers are already installed when you receive your computer. Downloading the audio driver Turn on your computer. Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer and then click Submit.

  • Page 129: Changing The Audio Settings

    Changing the audio settings On the taskbar, click the search box, and then type Dell Audio. Click Dell Audio and change the audio settings as required. Graphics Alienware Aurora R5 is shipped with the following graphics options: Controller Memory Intel HD Graphics 530...

  • Page 130: Downloading The Graphics Driver

    Downloading the graphics driver Turn on your computer. Go to www.dell.com/support. Click Product support enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. Click Drivers &...

  • Page 131: Rotating The Display

    Click Apply. Rotating the display Right-click on your desktop.
  • Page 132 Select Graphics Options → Rotation and select from the listed options. The display can be also rotated by selecting Rotate Display under the Display menu in the NVIDIA Control Panel. For computers shipped with the AMD video card, the display can be rotated by selecting the required rotation on Rotate Desktop tab in the AMD Catalyst Control Center.

  • Page 133: Usb

    The following table shows the USB ports available in Alienware Aurora R5. Ports Location USB 3.0 Two on the front side USB 3.0 with PowerShare Two on the front side USB 2.0 Six on the back panel USB 3.1 Type-C One on the back panel USB 3.1...

  • Page 134: Enabling Or Disabling The Usb In Bios Setup Program

    BIOS setup program. The BIOS setup program is displayed. On the Advanced tab, select USB Configuration. Select the USB Boot Support to disable it. Save the settings and exit. Wi-Fi Alienware Aurora R5 is shipped with Wi-Fi 802.11b/g/n or Wi-Fi 802.11ac.

  • Page 135: Turning On Or Off Wi-Fi

    Turning on or off Wi-Fi NOTE: There is no physical switch to enable or disable Wi-Fi. It has to be done through computer settings. Swipe-in from the right edge of the display, or click the Action Center icon on the taskbar to access the Action Center. Click Wi-Fi to turn Wi-Fi on or off.

  • Page 136: Configuring The Wi-Fi

    Select your network and click Connect. NOTE: Type the network security key, if prompted. Bluetooth Alienware Aurora R5 is shipped with Bluetooth 4.1/Bluetooth 4.2. Turning on or off Bluetooth NOTE: There is no physical switch to enable or disable Bluetooth. It has to be done through the computer settings.

  • Page 137: Removing The Bluetooth Device

    Swipe-in from the right edge of the display, or click the Action Center icon on the taskbar to access the Action Center. Click Bluetooth, and then click Go to settings. Select the required Bluetooth device for pairing. Click Pair to pair the bluetooth devices. Click Yes to confirm the passcodes on both the devices.

  • Page 138: Transferring Files Between Devices Using Bluetooth

    Click the device you want to remove, and then click Remove device. Transferring files between devices using Bluetooth Swipe-in from the right edge of the display, or click the Action Center icon on the taskbar to access the Action Center. Click Bluetooth, and then click Go to settings.

  • Page 139: Hard Drive

    Hard drive The following table shows the hard-drive options available in Alienware Aurora Options Dimensions One M.2 drive SATA • One 3.5-inch drive bay • Two 2.5-inch drive bays Identifying the hard drive On the taskbar, click the search box, and then type Device Manager.

  • Page 140: Identifying The Chipset

    Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. Click Drivers & downloads → Find it myself. Scroll down the page and expand Chipset.

  • Page 141: Memory

    Expand System devices. Memory Alienware Aurora R5 has four DIMM (RAM) slots, which are accessible by removing the left-side cover and rotating the power-supply unit. Your computer supports 4 GB, 8 GB, 16 GB, 32 GB, and 64 GB DDR4 memory of up to...

  • Page 142: Checking The System Memory In Windows

    System Assessment (PSA). NOTE: If the operating system logo appears, wait until you see the desktop. Turn off your computer and try again. Processors Alienware Aurora R5 is shipped with the following processor options: • 6th Generation Intel Core i3 •...

  • Page 143: Checking The Processor Usage In The Task Manager

    Click Device Manager. The Device Manager window is displayed. Expand Processors . Checking the processor usage in the task manager Right-click on the taskbar. Click Task Manager. The Task Manager window is displayed. Click Performance tab to display the processor performance details.

  • Page 144: Operating System

    Operating System Alienware Aurora R5 is shipped with the Windows 10 factory installation. Service Tag location The service tag is a unique alphanumeric identifier that allows Dell service technicians to identify the hardware components in your computer and access warranty information.

  • Page 145: Video Drivers

    Video drivers In the Device Manager, check if the video driver is installed. Install the video driver update from www.dell.com/support.

  • Page 146: Intel Serial Io Driver

    Intel Serial IO driver In the Device Manager, check if the Intel Serial IO driver is installed. Install the driver updates from www.dell.com/support.

  • Page 147: Intel Trusted Execution Engine Interface

    Intel Trusted Execution Engine Interface In the Device Manager, check if the Intel Trusted Execution Engine Interface driver is installed. Install the driver update from www.dell.com/support.

  • Page 148: Intel Wireless-Ac 8260 Wi-Fi And Bluetooth Drivers

    Intel Wireless-AC 8260 Wi-Fi and Bluetooth drivers In the Device Manager, check if the network card driver is installed. Install the driver updates from www.dell.com/support.

  • Page 149: Bios Overview

    Boot menu The Alienware Area-51 R2 includes a one-time boot menu. By using this feature, you can change the sequence of devices that your computer attempts to boot from, for example, CD-ROM, hard drive, or network.

  • Page 150: System Diagnostic Lights

    System diagnostic lights The computer POST (Power On Self Test) ensures that it meets the basic computer requirements and the hardware is working appropriately before the boot process begins. If the computer passes the POST, the computer continues to start in a normal mode. However, if the computer fails the POST, the computer emits a series of LED codes in amber color during the start-up.

  • Page 151: Getting Help And Contacting Alienware

    Getting help and contacting Alienware Self-help resources You can get information and help on Alienware products and services using these online self-help resources: Information about Alienware products www.alienware.com and services Troubleshooting information, user www.alienware.com/gamingservices manuals, setup instructions, product specifications, technical help blogs,...

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