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- Page 1 Alienware DHS 3 Upgrade User’s Guide...
- Page 2 Reproduction of this guide in any manner without the prior written permission of Alienware Corporation is strictly prohibited. Trademarks used in this guide: Alienware, the AlienHead logo, InfoPanel, DHS and AlienAutopsy are trademarks or registered trademarks of Alienware Corporation. Microsoft and Windows are registered trademarks of Microsoft Corporation.
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Page 3: Table Of Contents
Table of Contents Introduction ... 4 Before You Begin ... 5 Alienware DHS 3 Upgrade Features ...5 What’s in the box...5 What’s not in the box ...5 Getting Started ... 5 DHS 3 Upgrade DVD Overview... 5 There are three different methods of installing your upgrade DVD ...5 DHS 3 Upgrade DVD Methods Overview ... -
Page 4: Introduction
Introduction Dear Valued Alienware Customer, Alienware would like to take this opportunity to thank you for purchasing an award-winning Alienware system and welcome you to a growing family of dedicated users. Like you, Alienware employees are hardcore computer users. The staff knows exactly what it takes to design a system that will exceed your expectations. -
Page 5: Before You Begin
One Windows XP Media Center Edition 2005 Upgrade DVD What’s not in the box • You might have to locate your 2004 COA on your Alienware system. This will depend on what installation method you choose. Getting Started DHS 3 Upgrade DVD Overview There are three different methods of installing your upgrade DVD 1. -
Page 6: Dhs 3 Upgrade Dvd Methods Overview
1. You will not have all MCE 2005 updates installed on your system until you update manually. 2. You will not get the latest Alienware drivers automatically loaded upon installation. 3. You will have to register your copy of Windows with Microsoft after installation 2. -
Page 7: Dhs 3 Upgrade Dvd Getting Started
Now you have had a chance to read through the different methods of installation. You will need to decide which method is best for you. Here is where we will begin to upgrade your Alienware DHS system. Please refer to the section that pertains to which method you have chosen. - Page 8 Step 4. The nest window that should be presented is the License agreement from Microsoft. Click “I accept this agreement” then next and the installation will continue. Step 5. The following step requires you to locate your COA which is located on your chassis on the outside.
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Page 9: Clean Installation From Within Windows
Windows XP Media Center 2005. 2. Clean installation from within Windows Step 1. Locate your DVD and place it in your optical drive. The disc should automatically run and a window below should open Alienware DHS 3 Upgrade User’s Guide... - Page 10 If the disc did not run automatically, navigate to your optical drive usually D:\, this can be accomplished by going to My Computer. Then double click your optical drive. Step 2. Click the option Install Windows. Step 3. Once this is complete you will be presented with a choice for installation type to either “Upgrade”...
- Page 11 Step 6. Now you will be asked what setup options you would like. Alienware recommends that you click next unless you are an advanced user and want to explore any customization option available. Step 7. Finally you will be asked to get updated setup files.
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Page 12: Clean Installation By Booting To The Dvd
2. Clean installation by Booting to the DVD Step 1. You need to verify that your boot order in the BIOS is correct before beginning the Windows instillation. Restart your computer and on the Alienware splash screen presskey. -
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Step 3. Now in the “Boot Device Priority” menu make sure to make your optical drive the first boot device. Step 4. Now press
and press the right arrow to navigate to exit and make sure to exit the bios by choosing “Exit Saving Changes”. Alienware DHS 3 Upgrade User’s Guide... -
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Step 5. During the booting of you computer you will be prompted to press any key to Step 6. Once the installation should begin you will be asked to delete and create a new partition on your hard drive. 6-1. Press the letter
6-2. - Page 15 You can continue without entering any information. Step 10. Once the installation restarts for the last time you will presented with the following two Windows. Please click OK for both Windows. Alienware DHS 3 Upgrade User’s Guide...
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Page 16: Dhs 3 Upgrade Dvd Finishing Up
Step 12. Once in Windows you will see a lot of screens that look like they are installing software and drivers. This is exactly what is happening; the Alienware upgrade disc installs all the latest drivers and software for your system. - Page 17 Turn Off Computer Step 4. Turn on the system, once you are in Windows you should see the below image. 4-1. Make sure “No, not this time” is checked and then hit Next. Alienware DHS 3 Upgrade User’s Guide Turn Off...
- Page 18 4-2. Once this is done on the next screen you will choose “Install the software automatically (Recommended)” and click Next. 4-3. Next you the screen will be say that Files Needed. This screen is asking you for the LCDmon.sys file. Click Browse and navigate to C:\Windows\system32\drivers and you should find LCDmon.sys;...
- Page 19 Step 7. Verify that your LCD now displays the following image when in Windows. If it does not follow steps 1-7 again. If this does not resolve the issue please contact Alienware Support. Alienware DHS 3 Upgrade User’s Guide...
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Page 20: Appendix A
APPENDIX A: TERMS AND CONDITIONS AGREEMENT Please visit http://www.alienware.com/terms to view the terms and conditions agreement. We recommend that you print a copy and file it with your invoice for future reference. -
Page 21: Appendix B
Systems Returned to Alienware for Repair If the Technical Support representative determines that your system must come back to Alienware for repair, you will be issued an RMA number. All systems arriving at Alienware without a valid RMA number will be refused and returned to sender. -
Page 22: Replacing A Defective Component
2. Total declared value (Insurance) 3. Package weight 4. Your return address Alienware will not be responsible for the contents of under insured packages. Please contact Alienware support to schedule a pick-up. Replacing a Defective Component If a Technical Support representative determines that a component is defective, you will be issued an RMA number. -
Page 23: Keep In Mind
3. Package weight 4. Your return address Contact Alienware to schedule a pickup. You will have up to five business days to ship the defective component(s) back to Alienware. No refunds will be issued if the defective component(s) are not shipped within 5 days of receiving the replacement component(s). -
Page 24: 30-Day Money Back Guarantee
30-day Money Back Guarantee In addition to the standard warranty, Alienware offers a 30-day money back guarantee on every system. If you are not satisfied with your system, you may return it within 30 days for a refund. The refund will only be issued for the amount of the sale and will not include shipping costs. -
Page 25: Appendix D
APPENDIX D: MICROSOFT CRITICAL UPDATES Your new Alienware system was updated with the latest available Microsoft Windows Updates at the time of shipping in order to ensure the highest possible level of system stability, security, and performance; however, due to the frequency with which Microsoft Windows Critical Updates are... -
Page 26: Appendix E
APPENDIX E: CONTACTING ALIENWARE Sales The Alienware Sales Team is available Monday through Saturday to meet all your computer sales needs. They specialize in making sure you get exactly the computer you want. US and Canada Sales: 800.ALIENWARE (800.254.3692) or 800.494.3382 International Sales: 786.388.5705... -
Page 27: Corporate Headquarters
US and Canada: 866.287.6727 International: 786.388.5705 Email: [email protected] Hours of Operation: 24 hours a day / 7 days a week Corporate Headquarters Mailing address: Alienware Corp. 14591 SW 120 ST Miami, FL 33186-8638 Alienware DHS 3 Upgrade User’s Guide...