Table of Contents
Reference Manual
00809-0100-5200
E.4
Gateway
Check the following to find out possible problems with the Gateway.
Table E-4: Troubleshooting the Gateway
Symptom
Web browser returns page not
found
Can not find Gateway after
changing IP address
Can not find Gateway using
Secondary Ethernet Port
Can not log into the Gateway
Wireless device does not
appear on the network
Wireless device appears in the
join failure list
Action
•
Use the supplied crossover cable to connect the Gateway and
PC/Laptop
•
Verify the Gateway is properly powered, 24 VDC (nominal)
and 250 mA. Open the upper cover and verify if any indicator
lights are on.
•
Verify which Ethernet port is being used on the Gateway.
•
Verify the IP address for the Gateway (default primary port is
192.168.1.10, default secondary port is 192.168.2.10 or for
DeltaV Ready Gateway's default primary port is
10.5.255.254, default secondary port is 10.9.255.254).
•
Verify the IP address of the PC/Laptop is in the same subnet
range as the Gateway (i.e. If the Gateway IP is 155.177.0.xxx,
then the PC/Lap IP address should be 155.177.0.yyy).
•
Disable internet browser proxy settings.
•
Verify the IP address of the PC/Laptop is in the same subnet
range as the Gateway (i.e. If the Gateway IP is 155.177.0.xxx,
then the PC/Lap IP address should be 155.177.0.yyy).
•
Verify which Ethernet port is being used on the Gateway.
•
Verify the IP address for the Gateway (default primary port is
192.168.1.10, default secondary port is 192.168.2.10).
•
Verify the IP address of the PC/Laptop is in the same subnet
range as the Gateway (i.e. If the Gateway IP is 155.177.0.xxx,
then the PC/Lap IP address should be 155.177.0.yyy).
•
Verify the user name and password. The default
administrator user name is "admin" and the default
password is "default".
•
Verify the device has power.
•
Verify the device is within effective communications range.
•
Verify the proper Network ID has been entered into the
device.
•
Re-enter the Network ID and Join Key into the device
Troubleshooting
May 2019
109
- Quick Links:
- The Wireless Tank Gauging System
Hide quick links:
Table of Contents
