Reference Manual
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E
Troubleshooting
E.1
Hart master communication
Table E-1: Troubleshooting Realtime Exception Errors
Symptom
HART Master
communication error
E.1.1
How to verify correct sub-device
Check the HART Master channel to verify proper communication.
Procedure
1. Open the TankMaster WinSetup workspace.
2. Expand the Protocols → HartMaster folder.
3. Click the right mouse button on the failing communication channel.
Possible cause
A wireless device is offline
Incorrect configuration of
Emerson 775 Wireless
™
THUM
Adapter
Incorrect configuration of
generic wireless device
Troubleshooting
Action
•
Verify that all wireless devices are
online
•
Re-configure the THUM Adapter. See
How to verify correct
sub-device.
•
Update configuration. See
disable parameters not burst by the
generic wireless
device.
May 2019
How to
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