Dell POWERVAULT NX200 Hardware Owner's Manual
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Dell POWERVAULT NX200 Hardware Owner's Manual

Dell personal computer user manual
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Summary of Contents for Dell POWERVAULT NX200

  • Page 1 Dell PowerVault NX200 Systems Hardware Owner’s Manual...
  • Page 2 Other trademarks and trade names may be used in this publication to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

  • Page 3: Table Of Contents

    Contents About Your System Accessing System Features During Startup Front-Panel Features and Indicators LCD Panel Features Home Screen Setup Menu View Menu Hard-Drive Indicator Patterns Back-Panel Features and Indicators Guidelines for Connecting External Devices NIC Indicator Codes Power Supply Indicator Codes LCD Status Messages Viewing Status Messages Removing LCD Status Messages...
  • Page 4 Diagnostics Messages Alert Messages Other Information You May Need Using the System Setup Program and UEFI Boot Manager Choosing the System Boot Mode Entering the System Setup Program Responding to Error Messages Using the System Setup Program Navigation Keys System Setup Options Main Screen Memory Settings Screen Processor Settings Screen...
  • Page 5 UEFI Boot Settings Screen System Utilities Screen System and Setup Password Features Using the System Password Using the Setup Password Embedded System Management Baseboard Management Controller Configuration Entering the BMC Setup Module iDRAC Configuration Utility Entering the iDRAC Configuration Utility Installing System Components Recommended Tools Inside the System...
  • Page 6 Expansion Card Stabilizer Removing the Expansion Card Stabilizer Installing the Expansion Card Stabilizer Cooling Shroud Removing the Cooling Shroud Installing the Cooling Shroud Hard Drives Removing a Hard-Drive Blank Installing a Hard-Drive Blank Removing a Hot-Swap Hard Drive Installing a Hot-Swap Hard Drive Removing a Hot-Swap Hard Drive From a Hard-Drive Carrier Installing a Hot-Swap Hard Drive...
  • Page 7 Expansion Cards ..... Expansion Card Installation Guidelines Installing an Expansion Card Removing an Expansion Card iDRAC6 Express Card (Optional) Installing an iDRAC6 Express Card Removing an iDRAC6 Express Card (Optional) Internal USB Memory Keys Processor...
  • Page 8 Troubleshooting Your System Safety First—For You and Your System Troubleshooting System Startup Failure Troubleshooting External Connections Troubleshooting the Video Subsystem Troubleshooting a USB Device Troubleshooting a Serial I/O Device Troubleshooting a NIC Troubleshooting a Wet System Troubleshooting a Damaged System Troubleshooting the System Battery Troubleshooting the Power Supply Troubleshooting System Cooling Problems...
  • Page 9 Getting Help ..... . Contacting Dell Index ......
  • Page 10 Contents...

  • Page 11: About Your System

    About Your System Accessing System Features During Startup The following keystrokes provide access to system features during startup. Keystroke Description Enters the System Setup program. See "Using the System Setup Program and UEFI Boot Manager" on page 51. Enters System Services, which opens the Unified Server Configurator.

  • Page 12: Front-Panel Features And Indicators

    Front-Panel Features and Indicators Figure 1-1. Front Panel Features and Indicators Item Indicator, Button, or Connector Optical drive (optional) Front bezel lock Front bezel USB connectors (2) NMI button About Your System Icon Description Optional internal SATA DVD-ROM or DVD+/-RW NOTE: DVD devices are data only.
  • Page 13 Item Indicator, Button, or Connector Power-on indicator, power button System identification button LCD menu buttons LCD panel Icon Description The power-on indicator lights when the system power is on. The power button controls the DC power supply output to the system. NOTE: When powering on the system, the video monitor can take several seconds up to over 2...

  • Page 14: Lcd Panel Features

    LCD Panel Features The system's LCD panel provides system information and status and error messages to signify when the system is operating correctly or when the system needs attention. See "LCD Status Messages" on page 23 for information about specific status codes. The LCD backlight lights blue during normal operating conditions and lights amber to indicate an error condition.

  • Page 15: Home Screen

    Item Buttons Left Select System identification Right Home Screen The Home screen displays user-configurable information about the system. This screen is displayed during normal system operation when there are no status messages or errors present. When the system is in standby mode, the LCD backlight will turn off after five minutes of inactivity if there are no error messages.

  • Page 16: Setup Menu

    Setup Menu NOTE: When you select an option in the Setup menu, you must confirm the option before proceeding to the next action. Option BMC or iDRAC NOTE: If an iDRAC6 Express card is installed on the system, the BMC option is replaced by DRAC.

  • Page 17: View Menu

    View Menu Option BMC IP or DRAC IP NOTE: If an iDRAC6 Express card is installed on the system, the BMC IP option is replaced by DRAC IP. Name Number Power Temperature Description Displays the IPv4 or IPv6 addresses for the iDRAC6. Addresses include DNS (Primary and Secondary), Gateway, IP , and Subnet (IPv6 does not have Subnet).

  • Page 18: Hard-Drive Indicator Patterns

    Hard-Drive Indicator Patterns hard-drive activity indicator (green) Drive-Status Indicator Pattern (RAID Only) Condition Blinks green two times per second Blinks green, amber, and off About Your System hard-drive status indicator (green and amber) Identify drive/preparing for removal Drive ready for insertion or removal NOTE: The drive status indicator remains off until all hard drives are initialized...

  • Page 19: Back-Panel Features And Indicators

    Drive-Status Indicator Pattern (RAID Only) Condition Blinks amber four times per second Blinks green slowly Steady green Blinks green three seconds, amber three seconds, and off six seconds. Back-Panel Features and Indicators Figure 1-3. Back-Panel Features and Indicators Drive failed Drive rebuilding Drive online Rebuild aborted...
  • Page 20 Item Indicator, Button, or Connector Power supply USB connectors (4) Ethernet connectors (2) video connector serial connector PCIe expansion card slots (5) security cable slot About Your System Icon Description Power supply — 375 W Connects USB devices to the system. The ports are USB 2.0-compliant.

  • Page 21: Guidelines For Connecting External Devices

    Guidelines for Connecting External Devices • Turn off power to the system and external devices before attaching a new external device. Turn on any external devices before turning on the system (unless the documentation for the device specifies otherwise). • Ensure that the appropriate driver for the attached device has been installed on the system.

  • Page 22: Power Supply Indicator Codes

    Power Supply Indicator Codes A power supply has an LED indicator that shows whether power is present or whether a power fault has occurred. • Not lit — AC power is not connected. It also indicates that the system is in standby mode. •...

  • Page 23: Lcd Status Messages

    LCD Status Messages The LCD messages consist of brief text messages that refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation. NOTE: If your system fails to boot, press the System ID button for at least five seconds until an error code appears on the LCD.

  • Page 24: Lcd Status Messages

    NOTE: The following LCD status messages are displayed in the Simple format. Table 1-1. LCD Status Messages Code Text E1000 Failsafe voltage error. Contact support. E1114 Ambient Temp exceeds allowed range. E1116 Memory disabled, temp above range. Power cycle AC. E1210 Motherboard battery failure.
  • Page 25 Table 1-1. LCD Status Messages Code Text E1229 CPU # VCORE Regulator failure. Reseat CPU. E122A CPU # VTT Regulator failure. Reseat CPU. E122C CPU Power Fault. Power cycle AC. E122D Memory Regulator # Failed. Reseat DIMMs. E122E On-board regulator failed.

  • Page 26: Cpu Heatsink

    Table 1-1. LCD Status Messages Code Text E1410 System Fatal Error detected. E1414 CPU # temp exceeding range. Check CPU heatsink. E1418 CPU # not detected. Check CPU is seated properly. E141C Unsupported CPU configur- ation. Check CPU or BIOS revision.
  • Page 27 Table 1-1. LCD Status Messages Code Text E1420 CPU Bus parity error. Power cycle E1422 CPU # machine check error. Power cycle E1610 Power Supply # (### W) missing. Check power supply. E1614 Power Supply # (### W) error. Check power supply.
  • Page 28 Table 1-1. LCD Status Messages Code Text E1620 Power Supply # (### W) AC power error. Check PSU cables. E1629 Power required > PSU wattage. Check PSU and config. E1710 I/O channel check error. Review & clear SEL. E1711 PCI parity error on Bus ## Device ## Function ##...
  • Page 29 Table 1-1. LCD Status Messages Code Text E1712 PCI system error on Bus ## Device ## Function ## E1714 Unknown error. Review & clear SEL. E1715 Fatal I/O Error. Review & clear SEL. E1716 Chipset IERR Bus ## Dev ## Function ##.
  • Page 30 Table 1-1. LCD Status Messages Code Text E1717 CPU # internal error. Review & clear SEL. E171F PCIe fatal error on Bus ## Device ## Function ## E1810 Hard drive ## fault. Review & clear SEL. E1812 Hard drive ## removed.
  • Page 31 Table 1-1. LCD Status Messages Code Text E2011 Memory configuratio n failure. Check DIMMs. E2012 Memory configured but unusable. Check DIMMs. E2013 BIOS unable to shadow memory. Check DIMMs. E2014 CMOS RAM failure. Power cycle E2015 DMA Controller failure. Power cycle E2016 Interrupt Controller failure.
  • Page 32 Table 1-1. LCD Status Messages Code Text E2017 Timer refresh failure. Power cycle E2018 Programmable Timer error. Power cycle E2019 Parity error. Power cycle E201A SuperIO failure. Power cycle E201B Keyboard Controller error. Power cycle AC. About Your System (continued) Causes Timer refresh failure.

  • Page 33: User Guide

    Table 1-1. LCD Status Messages Code Text E201C SMI initializati on failure. Power cycle E201D Shutdown test failure. Power cycle E201E POST memory test failure. Check DIMMs. E2020 CPU configuratio n failure. Check screen message. E2021 Incorrect memory configur- ation. Review User Guide.
  • Page 34 Table 1-1. LCD Status Messages Code Text E2023 BIOS unable to mirror memory. Check DIMMs. E2110 Multibit Error on DIMM ##. Reseat DIMM. E2111 SBE log disabled on DIMM ##. Reseat DIMM. E2113 Mem mirror OFF on DIMM ## & ##. Power cycle I1910 Intrusion detected.
  • Page 35 Check PSU and system configur- ation. NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary at support.dell.com/manuals. (continued) Causes LCD overflow message. A maximum of ten error messages can be displayed sequentially on the LCD.

  • Page 36: System Messages

    System Messages System messages appear on the screen to notify you of a possible problem with the system. NOTE: If you receive a system message not listed in the table, check the documentation for the application that is running when the message appears or the operating system's documentation for an explanation of the message and recommended action.

  • Page 37: System Messages

    Table 1-2. System Messages Message Alert! Power required exceeds PSU wattage. Check PSU and system configuration. Alert! Continuing system boot accepts the risk that system may power down without warning. Alert! System fatal error during previous boot. BIOS MANUFACTURING MODE detected. MANUFACTURING MODE will be cleared before...

  • Page 38: Decreasing Available Memory

    Table 1-2. System Messages Message Caution! NVRAM_CLR jumper is installed on system board CPU set to minimum frequency. CPU x installed with no memory. Current boot mode is set to UEFI. Please ensure compatible bootable media is available. Use the system setup program to change the boot mode as needed.
  • Page 39 Table 1-2. System Messages Message Embedded NICx and NICy: OS NIC=, Management Shared NIC= Error 8602 - Auxiliary Device Failure. Verify that mouse and keyboard are securely attached to correct connectors. Gate A20 failure Faulty keyboard controller; (continued) Causes The OS NIC interface is set...

  • Page 40: General Failure

    Table 1-2. System Messages Message General failure Invalid configuration information - please run SETUP program. Keyboard controller failure Keyboard data line failure Keyboard stuck key failure Keyboard fuse has failed Local keyboard may not work because all user accessible USB ports are disabled.
  • Page 41 Table 1-2. System Messages Message Maximum rank count exceeded. The following DIMM has been disabled: x Memory address line failure at address, read value expecting value Memory double word logic failure at address, read value expecting value Memory Initialization Warning: Memory size may be reduced Memory odd/even...

  • Page 42: No Boot Device Available

    Table 1-2. System Messages Message Memory set to minimum frequency. Memory tests terminated by keystroke. MEMTEST lane failure detected on No boot device available About Your System (continued) Causes The memory frequency may be intentionally set lower for power conservation. The current memory configuration may support only the...

  • Page 43: No Timer Tick Interrupt

    Table 1-2. System Messages Message No boot sector on hard drive No timer tick interrupt PCI BIOS failed to install PCIe Training Error: Expected Link Width is x, Actual Link Width is y. Plug & Play Configuration Error (continued) Causes Incorrect configuration settings in System Setup program, or no operating...

  • Page 44: Read Fault

    Table 1-2. System Messages Message Quad rank DIMM detected after single rank or dual rank DIMM in socket. Read fault Requested sector not found SATA Portx device not found SATA port x device auto-sensing error SATA port x device configuration error SATA port x device error...

  • Page 45: Sector Not Found

    Table 1-2. System Messages Message Sector not found Seek error Seek operation failed Shutdown failure General system error. The amount of system memory has changed (continued) Causes Faulty hard drive, USB device, or USB medium. Memory has been added or removed or a memory module may be faulty.
  • Page 46 Table 1-2. System Messages Message The following DIMMs should match geometry: x,x,... The following DIMMs should in rank match count: x,x,... The following DIMMs should match in size: x,x,... The following DIMMs should in size match and geometry: x,x,... The following DIMMs should in size match...

  • Page 47: Timer Chip Counter 2 Failed

    Table 1-2. System Messages Message Time-of-day not set - please run SETUP program Timer chip counter 2 failed configuration operation honored. System will now reset. configuration operation is pending. Press (I) to Ignore OR (M) to Modify to allow this change and reset the system.
  • Page 48 Table 1-2. System Messages Message Unable to launch System Services image. System halted! Unexpected interrupt in protected mode Unsupported CPU combination Unsupported CPU stepping detected Unsupported DIMM detected. The following DIMM has been disabled: x Unsupported memory configuration. DIMM mismatch across slots detected: x,x,...

  • Page 49: System Event Log

    Table 1-2. System Messages Message Warning: A fatal error has caused system reset! Please check the system event log! Warning: Control Panel is not installed. Warning! No micro code update loaded for processor n Warning! Power required exceeds PSU wattage. Check PSU and system configuration.

  • Page 50: Write Fault

    Write fault Write fault on selected drive NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary at support.dell.com/manuals. About Your System (continued) Causes Invalid memory configuration. The system will run but with reduced functionality.

  • Page 51: Warning Messages

    Warning Messages A warning message alerts you of a possible problem and prompts you to respond before the system continues a task. For example, before you format a diskette, a message will warn you that you may lose all data on the diskette. Warning messages usually interrupt the task and require you to respond by typing y (yes) or n (no).

  • Page 52: Other Information You May Need

    The Unified Server Configurator User's Guide provides information about setting up USC, configuring hardware and firmware, and deploying the operating system. NOTE: Always check for updates on support.dell.com/manuals and read the updates first because they often supersede information in other documents. About Your System...

  • Page 53: Using The System Setup Program And Uefi Boot Manager

    Using the System Setup Program and UEFI Boot Manager Run the System Setup program to familiarize yourself with your system configuration and to: • Change the NVRAM settings after you add or remove hardware • Set or change user-selectable options •...

  • Page 54: Entering The System Setup Program

    Entering the System Setup Program 1 Turn on or restart your system. 2 Press immediately after you see the following message: = System Setup If your operating system begins to load before you press , allow the system to finish booting, and then restart your system and try again. Responding to Error Messages If an error message appears while the system is booting, make a note of the message.

  • Page 55: System Setup Options

    System Setup Options Main Screen NOTE: The options for the System Setup program change based on the system configuration. Option System Time System Date Memory Settings Processor Settings Using the System Setup Program and UEFI Boot Manager Description Sets the time on the system’s internal clock Sets the date on the system’s internal calendar Displays information related to installed memory.
  • Page 56 Option SATA Settings Boot Settings Integrated Devices PCI IRQ Assignment Serial Communication Embedded Server Management Power Management System Security Keyboard NumLock (On default) Using the System Setup Program and UEFI Boot Manager Description Displays a screen to enable or disable the integrated SATA controller and ports.

  • Page 57: Memory Settings Screen

    Option Report Keyboard Errors (Report default) F1/F2 Prompt on Error (Enabled default) Memory Settings Screen Option System Memory Size System Memory Type System Memory Speed Video Memory System Memory Testing (Enabled default) Error Logging Threshold Mode (Enabled default) Using the System Setup Program and UEFI Boot Manager Description Enables or disables reporting of keyboard errors during the POST.

  • Page 58: Processor Settings Screen

    Processor Settings Screen Option 64-bit Core Speed Bus Speed Logical Processor (Enabled default) Virtualization Technology (Enabled default) Execute Disable (Enabled default) Number of Cores per Processor (All default) C States (Enabled default) Turbo Mode (Enabled default) Processor 1 Family -Model- Stepping SATA Settings Screen Option...

  • Page 59: Boot Settings Screen

    Option Port B (Off default) Port C (Off default) Port D (Off default) Port E (Auto default) Boot Settings Screen Option Boot Mode (BIOS default) Boot Sequence Hard-Disk Drive Sequence The sequence of hard drives. Use the up and down arrow USB Flash Drive Emulation Type Boot Sequence Retry...

  • Page 60: Integrated Devices Screen

    Integrated Devices Screen Option Integrated SATA Controller (Enabled default) User Accessible USB Ports (All Ports On default) Internal USB Port (On default) Embedded NIC1 and NIC2 Embedded Gb NIC1 (Enabled with PXE default) MAC Address Embedded Gb NIC2 (Enabled default) OS Watchdog Timer (Disabled default) Embedded Video...

  • Page 61: Pci Irq Assignment Screen

    PCI IRQ Assignment Screen Option Serial Communication Screen Option Serial Communication (On without Console Redirection default) Serial Port Address External Serial Connector (Serial Device1 default) Failsafe Baud Rate (115200 default) Remote Terminal Type (VT100/VT220 default) Redirection After Boot (Enabled default) Using the System Setup Program and UEFI Boot Manager Description...

  • Page 62: Embedded Server Management Screen (Optional)

    Embedded Server Management Screen (Optional) Option Front-Panel LCD Options User-Defined LCD String Power Management Screen Option Power Management (Active Power Controller default) Using the System Setup Program and UEFI Boot Manager Description Options are User Defined String, Model Number, and None. If the LCD Home screen is set to an option other than these three choices, the option will be displayed as "Advanced"...

  • Page 63: System Security Screen

    Option CPU Power and Performance Management Fan Power and Performance Management Memory Power and Performance Management System Security Screen Option System Password Setup Password Password Status (Unlocked default) TPM Security (Off default) Using the System Setup Program and UEFI Boot Manager Description Options are OS DBPM, System DBPM, Maximum Performance, or Minimum Power.
  • Page 64 Option TPM Activation (No Change default) TPM Clear (No default) Power Button (Enabled default) NMI Button (Disabled default) Using the System Setup Program and UEFI Boot Manager Description When set to Activate, the TPM is enabled to default settings. When set to Deactivate, the TPM is disabled. The No Change state initiates no action.

  • Page 65: Exit Screen

    Option AC Power Recovery (Last default) AC Power Recovery Delay (Immediate default) Exit Screen Press to exit the System Setup program; the Exit screen displays: • Save Changes and Exit • Discard Changes and Exit • Return to Setup Entering the UEFI Boot Manager NOTE: Operating systems must be 64-bit UEFI-compatible (for example, Microsoft...

  • Page 66: Using The Uefi Boot Manager Navigation Keys

    Using the UEFI Boot Manager Navigation Keys Keys Up arrow Down arrow Spacebar, , <+>, – < > UEFI Boot Manager Screen Option Continue UEFI Boot Settings System Utilities Using the System Setup Program and UEFI Boot Manager Action Moves to and highlights the previous field.

  • Page 67: Uefi Boot Settings Screen

    UEFI Boot Settings Screen Option Add Boot Option Delete Boot Option Enable/Disable Boot Option Change Boot Order One-Time Boot From File System Utilities Screen Option System Setup System Services (USC) BIOS Boot Manager Reboot System System and Setup Password Features NOTE: For a forgotten password, see "Disabling a Forgotten Password"...

  • Page 68: Using The System Password

    Using the System Password When a system password is assigned, the system prompts for the system password after the system starts and only those with the password have full use of the system. Assigning a System Password Before assigning a system password, enter the System Setup program and check the System Password option.
  • Page 69 Using Your System Password to Secure Your System NOTE: If you have assigned a setup password (see "Using the Setup Password" on page 68), the system accepts your setup password as an alternate system password. When Password Status is Unlocked, you have the option to leave the password security enabled or to disable password security.

  • Page 70: Using The Setup Password

    4 Type the system password. 5 Confirm that Not Enabled is displayed for the System Password. If Not Enabled is displayed for the System Password, the system password has been deleted. If Enabled is displayed for the System Password, press the key combination to restart the system, and repeat step 1 to step 5.

  • Page 71: Embedded System Management

    Operating With a Setup Password Enabled If Setup Password is Enabled, you must enter the correct setup password before modifying most of the System Setup options. If you do not enter the correct password in three attempts, the system lets you view, but not modify, the System Setup screens.

  • Page 72: Baseboard Management Controller Configuration

    • Configuring hardware and firmware For more information about setting up USC, configuring hardware and firmware, and deploying the operating system, see the Dell Unified Server Configurator User’s Guide on the Dell Support website at support.dell.com/manuals. Baseboard Management Controller Configuration...

  • Page 73: Idrac Configuration Utility

    iDRAC Configuration Utility The iDRAC Configuration Utility is a pre-boot configuration environment that allows you to view and set parameters for the iDRAC6 and for the managed server. The iDRAC Configuration Utility provides the following features: • Enables fault logging and SNMP alerting. •...
  • Page 74 Using the System Setup Program and UEFI Boot Manager...

  • Page 75: Installing System Components

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 76 Figure 3-1. Inside the System system cover system cooling fan heat sink and processor SATA backplane optical drive power supply bay Installing System Components cooling shroud expansion card slots (5) memory modules (6) hard drives (4) power supply...

  • Page 77: Front Bezel

    Front Bezel NOTE: If you are removing or installing a hot-swappable hard drive, the system may remain turned on and in the upright position during removal of the front bezel. If you are removing or installing any other system component(s), the system should be turned off and placed in the orientation shown in Figure 3-1.

  • Page 78: Installing The Front Bezel

    Installing the Front Bezel 1 Insert the bezel tabs into the bezel tab slots in the chassis. See Figure 3-2. 2 Press the top end of the bezel into the chassis until the lever locks into place. 3 Using the system key, lock the bezel. Front Bezel Inserts Removing the Front Bezel Insert NOTE:...

  • Page 79: Installing The Front Bezel Insert

    Installing the Front Bezel Insert NOTE: If you remove a drive from one or more of the front drive bays, replace the corresponding insert(s) on the front bezel. 1 From the back of the bezel, align the insert tab with the corresponding notch on the bezel.

  • Page 80: Installing An Emi Filler Panel

    Figure 3-4. Removing and Installing an EMI Filler Panel EMI filler panel Installing an EMI Filler Panel 1 Push the EMI filler panel into the empty drive bay on the front of the chassis until the filler panel locks into place. See Figure 3-4. 2 Replace the front bezel.

  • Page 81: Opening And Closing The System

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 82: Closing The System

    Figure 3-5. Opening and Closing the System cover release latch lock system cover Closing the System 1 Ensure that all internal cables are connected and folded out of the way. 2 Ensure that no tools or extra parts are left inside the system. 3 Place the bottom edge of the cover, opposite from the cover release latch, into the slots in the system chassis.

  • Page 83: Expansion Card Stabilizer

    7 Place the system upright on a flat surface. 8 Reattach any peripherals and connect the system to an electrical outlet. 9 Turn on the system and attached peripherals. Expansion Card Stabilizer Removing the Expansion Card Stabilizer 1 Turn off the system and attached peripherals. Disconnect the system from the electrical outlet and peripherals.

  • Page 84: Cooling Shroud

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 85: Installing The Cooling Shroud

    Figure 3-6. Removing and Installing the Cooling Shroud cooling shroud expansion card stabilizer touch points (2) cooling shroud touch point Installing the Cooling Shroud 1 Carefully lower the cooling shroud into the system holding by the touch point. 2 Ensure that no cables are pinned under the edges of the cooling shroud. 3 Secure the cable into the bracket on the side of the cooling shroud.

  • Page 86: Hard Drives

    6 Place the system upright on a flat surface. 7 Reattach any peripherals and connect the system to an electrical outlet. 8 Turn on the system and attached peripherals. Hard Drives Your system supports up to four internal hot-swap SATA hard drives in 3.5-inch hot-swap hard-drive carriers.

  • Page 87: Installing A Hard-Drive Blank

    Figure 3-7. Removing or Installing a Hard-Drive Blank hard-drive blank Installing a Hard-Drive Blank Align the hard-drive blank with the drive bay and insert the blank into the drive bay until the release lever clicks into place. Removing a Hot-Swap Hard Drive CAUTION: To prevent data loss, ensure that your operating system supports hot-swap drive removal and installation.
  • Page 88 4 Open the hard-drive carrier release handle to release the drive. See Figure 3-8. 5 Slide the hard drive out until it is free of the drive bay. 6 Remove the hard drive from the carrier. See "Removing a Hot-Swap Hard Drive From a Hard-Drive Carrier"...

  • Page 89: Installing A Hot-Swap Hard Drive

    Installing a Hot-Swap Hard Drive CAUTION: Use only hard drives that have been tested and approved for use with the SATA backplane. CAUTION: When installing a hard drive, ensure that the adjacent drives are fully installed. Inserting a hard-drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier's shield spring and make it unusable.

  • Page 90: Removing A Hot-Swap Hard Drive From A Hard-Drive Carrier

    Removing a Hot-Swap Hard Drive From a Hard-Drive Carrier Remove the screws from the slide rails on the hard-drive carrier and separate the hard drive from the carrier. See Figure 3-9. Figure 3-9. Removing and Installing a Hot-Swap Hard Drive hard drive SATA screw hole Installing System Components...

  • Page 91: Installing A Hot-Swap Hard Drive Into A Drive Carrier

    Installing a Hot-Swap Hard Drive Into a Drive Carrier 1 Insert the hard drive into the hard-drive carrier with the connector end of the drive at the rear. See Figure 3-9. NOTE: For a 2.5-inch hard-drive, secure the hard drive into an insert and then slide in into the drive carrier.

  • Page 92: Optical Drives

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 93: Installing An Optical Drive

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 94 1 Unpack and prepare the drive for installation. For instructions, see the documentation that accompanied the drive. NOTE: Each device attached to a SCSI host adapter must have a unique SCSI ID number (narrow SCSI devices use IDs 0 to 7; wide SCSI devices use IDs from 0 to 15).
  • Page 95 6 Attach the three shoulder screws to the drive, one screw on the lower front screw hole on the right side and two screws on the lower screw holes on the left side. See Figure 3-11. NOTE: If the optical drive you are installing does not have shoulder screws, remove the three shoulder screws from the old drive or the back of the 5.25- inch front bezel insert.

  • Page 96: Power Supply

    11 Place the system upright on a flat surface. 12 Reattach any peripherals and connect the system to an electrical outlet. 13 Turn on the system and attached peripherals. 14 Test the drive by running system diagnostics (optional). See "Running the System Diagnostics"...

  • Page 97: Installing A Power Supply

    Figure 3-12. Removing and Replacing a Power Supply Power supply Installing a Power Supply 1 Open the system. See "Opening the System" on page 79. 2 Place the power supply in the chassis. Tighten the three screws to secure the power supply to the chassis. 3 Connect all cables to the system board and drives.

  • Page 98: System Fan

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 99: Installing The System Fan

    Figure 3-13. Removing the System Fan touch-point system fan FAN connector on the system board Installing the System Fan 1 Align the tabs on the system fan with the securing slots on the chassis. 2 Slide the system fan into the securing slots until the release tab locks into place.

  • Page 100: System Memory

    3 Connect the system fan power cable to the system board. 4 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 83. 5 Replace the expansion card stabilizer. See "Installing the Expansion Card Stabilizer" on page 81. 6 Close the system. See "Closing the System" on page 80 7 Lay the system upright on a flat surface.

  • Page 101: Mode-Specific Guidelines

    • The memory speed of each channel depends on the memory configuration: – For single- or dual-rank memory modules: • One memory module per channel supports up to 1333 MHz. • Two memory modules per channel support up to 1333 MHz. •...

  • Page 102: Installing Memory Modules

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 103 Figure 3-14. Installing and Removing a Memory Module memory module alignment key 10 Align the memory module's edge connector with the alignment key of the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way.

  • Page 104: Removing Memory Modules

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 105: Expansion Cards

    6 Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket. See Figure 3-14. Handle each memory module only on either card edge, making sure not to touch the middle of the memory module. NOTE: If you are not replacing the memory module, insert a memory module blank in the socket.

  • Page 106: Installing An Expansion Card

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 107 5 Open the expansion-card latch adjacent to the slot. See Figure 3-15. NOTE: Keep this bracket in case you need to remove the expansion card. Filler brackets must be installed over empty expansion-card slots to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system.
  • Page 108 Figure 3-15. Removing and Installing an Expansion Card expansion card stabilizer expansion card latch expansion card tab expansion card connector Installing System Components expansion card stabilizer touch points (2) expansion card expansion card tab slot...

  • Page 109: Removing An Expansion Card

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 110: Idrac6 Express Card (Optional)

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 111: Removing An Idrac6 Express Card (Optional)

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 112: Internal Usb Memory Keys

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 113 8 Turn on the system and attached peripherals. 9 Enter the System Setup program and verify that the USB key has been detected by the system. See "Entering the System Setup Program" on page 52. Figure 3-17. Removing or Installing a USB Memory Key USB memory key USB memory key connector Installing System Components...

  • Page 114: Processor

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 115 9 Gently lift the heat sink off of the processor and set the heat sink aside with the thermal grease side facing up. Figure 3-18. Installing and Removing the Heat Sink heat sink CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped.
  • Page 116 Figure 3-19. Removing a Processor processor processor shield socket key (2) CAUTION: Be careful not to bend any of the pins on the ZIF socket when removing the processor. Bending the pins can permanently damage the system board. Installing System Components notch in processor (2) ZIF socket socket-release lever...

  • Page 117: Installing A Processor

    12 Carefully, lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor. 13 After removing the processor, place it in an antistatic container for reuse, return, or temporary storage. NOTE: Do not touch the bottom of the processor.

  • Page 118: System Battery

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 119 Figure 3-20. Replacing the System Battery positive side of battery connector negative side of battery connector 4 Remove the PCIe expansion card from slot 1. See "Removing an Expansion Card" on page 107. 5 Locate the battery socket. See "System Board Connectors" on page 152. CAUTION: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery.

  • Page 120: Chassis Intrusion Switch

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 121: Installing The Chassis Intrusion Switch

    Figure 3-21. Removing and Installing the Chassis Intrusion Switch chassis intrusion switch intrusion connector on the system board Installing the Chassis Intrusion Switch 1 Align the chassis intrusion switch with the securing bracket notch. See Figure 3-21. 2 Slide the switch into the securing bracket notch. See Figure 3-21. 3 Connect the chassis intrusion switch cable to the connector on the system board.

  • Page 122: Control Panel Assembly

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 123 Figure 3-22. Removing and Installing the Control Panel control panel cable control panel screw control panel assembly release latch Installing System Components...

  • Page 124: Installing The Control Panel Assembly

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 125 5 Disconnect all of the cables connected to the SATA backplane including the SATA A cable, SATA B cable used for 3.5 inch hard drives, the backplane power cable, and the data cable. See Figure 3-23. 6 To remove the SATA backplane, pull the blue release pin and slide the backplane upwards.

  • Page 126: Installing The Sata Backplane

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 127 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and peripherals. 2 Open the system. See "Opening the System" on page 79. 3 Remove the expansion card stabilizer. See "Removing the Expansion Card Stabilizer"...

  • Page 128: Installing The System Board

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 129 5 Slide the system board toward the back of the system, inserting the connectors into the cutouts in the chassis. 6 Using a Phillips screwdriver, tighten the screws. 7 If applicable, replace the SATA backplane. See "Installing the SATA Backplane" on page 124. 8 Replace the heat sink and processor.
  • Page 130 Installing System Components...

  • Page 131: Troubleshooting Your System

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 132: Troubleshooting External Connections

    Troubleshooting External Connections Ensure that all external cables are securely attached to the external connectors on your system before troubleshooting any external devices. See Figure 1-1 and Figure 1-3 for the front- and back-panel connectors on your system. Troubleshooting the Video Subsystem 1 Check the system and power connections to the monitor.

  • Page 133: Troubleshooting A Serial I/O Device

    3 Restart the system and, if your keyboard is functioning, enter the system setup program. Verify that all USB ports are enabled. See "Integrated Devices Screen" on page 58. If your keyboard is not functioning, you can also use remote access. If the system is not accessible, see "Disabling a Forgotten Password"...

  • Page 134: Troubleshooting A Wet System

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 135 3 Disassemble components from the system. See "Installing System Components" on page 73. • Hard drives • SD cards • USB memory key • Expansion cards • iDRAC6 Express card • Expansion cards • Power supply • System fan • Processor and heat sink •...

  • Page 136: Troubleshooting A Damaged System

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 137: Troubleshooting The Power Supply

    1 Re-enter the time and date through the System Setup program. See "Using the System Setup Program and UEFI Boot Manager" on page 51. 2 Turn off the system and disconnect it from the electrical outlet for at least one hour. 3 Reconnect the system to the electrical outlet and turn on the system.

  • Page 138: Troubleshooting System Cooling Problems

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 139: Troubleshooting System Memory

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 140 4 Enter the System Setup program and check the system memory setting. See "Memory Settings Screen" on page 55. Make any changes to the memory settings, if needed. If the memory settings match the installed memory but a problem is still indicated, go to step 15.

  • Page 141: Troubleshooting An Internal Usb Key

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 142: Troubleshooting An Optical Drive

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 143: Troubleshooting A Hard Drive

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 144: Troubleshooting The Perc S300 Controller

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 145: Troubleshooting Expansion Cards

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 146: Troubleshooting The Processor

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 147 5 Ensure that each processor and heat sink are properly installed. See "Installing a Processor" on page 115. 6 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 83. 7 Close the system. See "Closing the System" on page 80. 8 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
  • Page 148 Troubleshooting Your System...

  • Page 149: Running The System Diagnostics

    The files required to run the online diagnostics for systems running supported Microsoft Windows and Linux operating systems are available at support.dell.com and on the CDs that came with your system. For information about using diagnostics, see the Dell Online Diagnostics User's Guide.

  • Page 150: When To Use The Embedded System Diagnostics

    • Display, print, or save test results • Temporarily suspend testing if an error is detected or terminate testing when a user-defined error limit is reached • View help messages that briefly describe each test and its parameters • View status messages that inform you if tests are completed successfully •...

  • Page 151: System Diagnostics Testing Options

    System Diagnostics Testing Options Click the testing option in the Main Menu window. Testing Option Express Test Extended Test Custom Test Information Using the Custom Test Options When you select Custom Test in the Main Menu window, the Customize window allows you to select the device(s) to be tested, select specific options for testing, and view the test results.

  • Page 152: Viewing Information And Results

    • Show Ending Timestamp — Time stamps the test log. • Test Iterations — Selects the number of times the test is run. • Log output file pathname — Enables you to specify the diskette drive or USB memory key where the test log file is saved. You cannot save the file to a hard drive.

  • Page 153: Jumpers And Connectors

    Jumpers and Connectors WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. System Board Jumpers For information on resetting the password jumper to disable a password, see "Disabling a Forgotten Password"...

  • Page 154: System Board Connectors

    System Board Connectors Figure 6-1. System Board Jumpers and Connectors Jumpers and Connectors...
  • Page 155 Table 6-2. System Board Jumpers and Connectors Item Connector USB1 USB2 USB3 USB4 NIC1 NIC2 PCIE_X8 PCIE_X16 PCIE_X8 PCIE_X1 PCIE_X1 PWRD_EN NVRM_CLR BATTERY SATA_D SATA_C SATA_B SATA_A SATA_F INT_USB 2 SATA_E INT_USB 1 BP_I2C Description External USB connector 1 External USB connector 2 External USB connector 3 External USB connector 4 External NIC connector 1...
  • Page 156 Table 6-2. System Board Jumpers and Connectors Item Connector iDRAC6 Express HD_ACT_CARD PWR_CONN PDB_CONN CTRL_PNL INTRUSION Jumpers and Connectors Description iDRAC6 Express card connector Hard drive activity connector 24 pin power connector 4 pin power connector Power distribution board power connector Processor Control panel connector Chassis intrusion switch connector...

  • Page 157: Sata Backplane Board Connectors

    SATA Backplane Board Connectors Figure 6-2. SATA Backplane Board Connectors hard drive connectors 0–3 SATA A connector front back backplane power (BKPLN) Jumpers and Connectors...

  • Page 158: Disabling A Forgotten Password

    Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program." The password jumper enables these password features or disables them and clears any password(s) currently in use. CAUTION: See "Protecting Against Electrostatic Discharge"...

  • Page 159: Getting Help

    NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
  • Page 160 Getting Help...

  • Page 161: Index

    116 blank hard drive, 84 configuring, 70 CD drive troubleshooting, 140 connectors USB, 12, 19 video, 12, 19 contacting Dell, 157 control panel assembly features, 12 installing, 122 LCD panel features, 14 removing, 120 cooling fans troubleshooting, 136 cover...
  • Page 162 expansion card troubleshooting, 143 expansion cards installing, 104 removing, 107 expansion slots, 103 front-panel features, 12 guidelines connecting external devices, 21 expansion card installation, 103 memory installation, 98 hard drive drive carrier, 88 installing, 87 removing, 85 troubleshooting, 141 heat sink, 113 hot-plug hard drives, 84 iDRAC card...
  • Page 163 memory modules (DIMMs) configuring, 98 installing, 100 removing, 102 messages error messages, 52 status LCD, 22 warning, 49 microprocessor See processor. microprocessors troubleshooting, 144 indicators, 21 NICs troubleshooting, 131 options system setup, 53 password disabling, 156 setup, 68 system, 66 phone numbers, 157 POST accessing system features, 11...
  • Page 164 SD card troubleshooting, 139 securing your system, 61, 67 setup password, 68 slots See expansion slots. startup accessing system features, 11 support contacting Dell, 157 system closing, 80 system cooling troubleshooting, 135 system features accessing, 11 system password, 66 system setup...
  • Page 165 UEFI Boot Manager entering, 63 main screen, 64 System Utilities screen, 65 UEFI Boot Settings screen, 64 upgrades processor, 111 front-panel connectors, 12 internal connector for memory key, 110 USB key troubleshooting, 139 video front-panel connectors, 12 troubleshooting, 130 warning messages, 49 warranty, 50 wet system troubleshooting, 132...
  • Page 166 Index...

Table of Contents