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NEC UNIVERGE SV8300 System Maintenance Manual

Ip pbx
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Table of Contents

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See also: Administration Manual, Command Manual
System Maintenance Manual
NWA-033627-001
ISSUE 4.0
Table of Contents
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Summary of Contents for NEC UNIVERGE SV8300

  • Page 1 System Maintenance Manual NWA-033627-001 ISSUE 4.0...
  • Page 2 NEC Corporation reserves the right to change the specifications, functions, or features, at any time, without notice. NEC Corporation has prepared this document for use by its employ- ees and customers. The information contained herein is the property of NEC Corporation and shall not be reproduced without prior written approval from NEC Corporation.

  • Page 3: Table Of Contents

    TABLE OF CONTENTS INTRODUCTION PURPOSE ........................ OUTLINE OF THIS MANUAL ................... TERMS IN THIS MANUAL ..................PBX System Designation ....................Terminal Name ........................ REFERENCE MANUAL ................... PRECAUTIONS ......................System Data Backup ....................... Chapter 1 MAINTENANCE SERVICES HOW TO READ THIS CHAPTER ................FAULT MESSAGE ....................
  • Page 4 BATTERY REPLACEMENT ..................1-28 FAULT REPORT SCHEDULING ................1-29 General Description ......................1-29 Service Conditions ......................1-29 Programming Procedure ....................1-30 Operating Procedure ....................... 1-31 VoIP LOG COLLECTION ..................1-32 General Description ......................1-32 Service Conditions ......................1-34 Programming Procedure ....................1-42 QoS DISPLAY ON IP MULTILINE TERMINAL ............
  • Page 5 Station Line Fault ......................2-40 C.O. Line/Tie Line Fault ....................2-42 Power Failure Transfer (PFT) Fault ................2-51 Digital Multiline Terminal Fault ..................2-52 IP Station Fault ......................2-54 DESKCON Fault ......................2-56 DSS Console Fault ...................... 2-57 NWA-033627-001 Rev.4.0 95toc001.fm JULY/17/2009...
  • Page 6 THIS PAGE LEFT BLANK INTENTIONALLY. NWA-033627-001 Rev.4.0 95toc001.fm JULY/17/2009...

  • Page 7: Introduction

    INTRODUCTION PURPOSE INTRODUCTION PURPOSE This manual explains the maintenance services provided with the SV8300, and the recommended trouble- shooting procedure when a fault has occurred, for maintenance personnel of this system. NWA-033627-001 Rev.4.0 95ch0001.fm...

  • Page 8: Outline Of This Manual

    INTRODUCTION OUTLINE OF THIS MANUAL OUTLINE OF THIS MANUAL This manual consists of two chapters. The following paragraphs summarize Chapters 1 and 2. CHAPTER 1 MAINTENANCE SERVICES This chapter describes the general description, service conditions, programming and operating procedure of the maintenance services. CHAPTER 2 TROUBLESHOOTING This chapter describes the precautions before troubleshooting, and the troubleshoot- ing procedure flow chart.

  • Page 9: Terms In This Manual

    PBX system is designated as “PBX” or “system” usually. When we must draw a clear line between the PBX systems, they are designated as follows. SV8300: UNIVERGE SV8300 Terminal Name The following terminals are designated as “Multiline Terminal” usually, unless we need to mention the type of terminal in particular.
  • Page 10 INTRODUCTION TERMS IN THIS MANUAL TERMINAL NAME PRODUCT NAME Multiline SIP Wireless MH240 Terminal Station Station Terminal IP Single Line IP Single Line Telephone (SIP) Telephone (SIP) term term NOTE: 75 (Series E)/D 85 (Series i) terminal can be used as the IP terminal by attaching the IP Adapter (IP Enabled Digital Multiline Terminal).

  • Page 11: Reference Manual

    INTRODUCTION REFERENCE MANUAL REFERENCE MANUAL Refer to the following manuals during maintenance and troubleshooting: Command Manual: Contains the Customer Administration Terminal (CAT) operation, command functions and data re- quired for programming the system. PC Programming Manual: Contains the functional description and the installation procedure for the PCPro. System Hardware Manual: Contains the installation procedure for the PBX system and the hardware installation procedure for the SV8300.

  • Page 12: Precautions

    INTRODUCTION PRECAUTIONS PRECAUTIONS System Data Backup CAUTION • If you operate as follows without system data backup after system data setting or service memory setting (registration of the features such as “Call Forwarding” and “Speed Calling [Speed Dialing]” from a station), the data that has been set is invalid. You must execute the system data backup before the following operations.

  • Page 13: Chapter 1 Maintenance Services

    UNIVERGE SV8300 System Maintenance Manual MAINTENANCE SERVICES Chapter This chapter describes the general description, service conditions, programming and operating procedure of the maintenance services. NWA-033627-001 Rev.4.0 95ch1001.fm...

  • Page 14: How To Read This Chapter

    Chapter 1 MAINTENANCE SERVICES HOW TO READ THIS CHAPTER HOW TO READ THIS CHAPTER In the programming procedure, the meaning of (1), (2) and marking are as follows: (1): 1st Data (2): 2nd Data : Default With the system data clear command (CM00, CM01), the data with this marking is automatically assigned for each command.

  • Page 15: Fault Message

    Chapter 1 MAINTENANCE SERVICES FAULT MESSAGE FAULT MESSAGE General Description Fault Message This feature stores fault information into the Fault Store Memory, and displays the fault information on the PCPro or the Customer Administration Terminal (CAT). For CAT operation, refer to the Command Man- ual.

  • Page 16: External Alarm Display Panel

    Chapter 1 MAINTENANCE SERVICES FAULT MESSAGE Item Description Fault Display Number field Displays the unique number assigned to the fault infor- Area mation. Occurrence Date Displays the date and time at which the fault occurred. and Time field Error Type field Displays the number of the fault type.

  • Page 17: Service Conditions

    Chapter 1 MAINTENANCE SERVICES FAULT MESSAGE Service Conditions Fault Message The maximum number of fault information that can be stored is 10. The alarm kind (Major Alarm, Minor Alarm or No Alarm Indication) can be programmed by CMEA Y=2 or set by PCPro for each fault kind. External Alarm Display Panel [8300R3 software required] “MJ Alarm occurred”...

  • Page 18: Programming Procedure

    Chapter 1 MAINTENANCE SERVICES FAULT MESSAGE Programming Procedure Fault Message To set the fault information storage from the PCPro by Command Operation START DESCRIPTION DATA CM08 Enable the fault information storage feature. 1 : To store CMEA Assign which kind of fault information is •...
  • Page 19 Chapter 1 MAINTENANCE SERVICES FAULT MESSAGE DESCRIPTION DATA CMEA 1ST DATA 2ND DATA DATA MEANING DATA MEANING Traffic of IP network exceeded limit band- External Alarm Kind width 0: Fault Memory store/No output of External Alarm Traffic of IP network exceeded warning 1: Fault Memory store/External Alarm is bandwidth MN alarm...
  • Page 20 Chapter 1 MAINTENANCE SERVICES FAULT MESSAGE DESCRIPTION DATA 1ST DATA 2ND DATA CMEA DATA MEANING DATA MEANING Lack of Highway Channel for data com- External Alarm Kind munication 0: Fault Memory store/No output of [8300R3 software required] External Alarm 1: Fault Memory store/External Alarm is MN alarm 2: Fault Memory store/External Alarm is MJ alarm...
  • Page 21 Chapter 1 MAINTENANCE SERVICES FAULT MESSAGE DESCRIPTION DATA 1ST DATA 2ND DATA CMEA DATA MEANING DATA MEANING Automatic module reset due to Expansion External Alarm Kind Chassis (2U) lockup 0: Fault Memory store/No output of [8300R3 software required] External Alarm 1: Fault Memory store/External Alarm is All blades lockup in Expansion Chassis MN alarm...
  • Page 22 Chapter 1 MAINTENANCE SERVICES FAULT MESSAGE DESCRIPTION DATA 1ST DATA 2ND DATA CMEA DATA MEANING DATA MEANING Communication error restoration between External Alarm Kind Main Unit and Remote Unit NOTE 4 0: Fault Memory store/No output of External Alarm SIP trunk returned to normal condition 1: Fault Memory store/External Alarm is Power failure returned to normal condition MN alarm...
  • Page 23 Chapter 1 MAINTENANCE SERVICES FAULT MESSAGE DESCRIPTION DATA CM35 Provide registering fault information when • Y=286 long call duration of trunk call occurs. 00-63: Trunk Route No. 0 : Not provided 1 : To provide NOTE 1: Even if the external alarm is set as MN or MJ alarm for system reset (1st data=01), no alarm is output in the case of Power On, Reset key operated, reset from the PCPro/CAT, and reset by CPU SENSE switch selection.
  • Page 24 Chapter 1 MAINTENANCE SERVICES FAULT MESSAGE NOTE 4: Confirm the following fault information, when you check Remote Unit operations by survival mode as fault information from PCPro/CAT in Remote UNIT over IP. 001: System Reset 042: Communication error occurrence between Main Unit and Remote Unit 052: Communication error restoration between Main Unit and Remote Unit When Remote Unit starts the survival mode operation, the fault information “Reset by CAT or PCPro”...
  • Page 25 Chapter 1 MAINTENANCE SERVICES FAULT MESSAGE To clear the MJ/MN alarm by external key START DESCRIPTION DATA CM05 Assign a Unit and Slot number to the DLC • blade. XX ZZ XX: 01-50: Unit No. BLADE RESET ZZ : 01-18: Slot No. 10: DLC blade NOTE: When the PGD(2)-U10 ADP is...
  • Page 26 Chapter 1 MAINTENANCE SERVICES FAULT MESSAGE DESCRIPTION DATA CM61 Assign the function of MJ/MN alarm clear key • Y=30 to the external key. XX Z XX : 00-63: Key Group No. assigned by CM12 Y=66 Z : 0/1: Circuit No. 00: MJ/MN Alarm Clear key To set Alarm Kind of Fault Information using PCPro For the way of setting Alarm kind of Fault Information using PCPro, refer to PC Programming...

  • Page 27: External Alarm Display Panel

    Chapter 1 MAINTENANCE SERVICES FAULT MESSAGE External Alarm Display Panel [8300R3 software required] NOTE: Setting of MJ/MN alarm of Fault Occurrence and Restoration is already programmed. START DESCRIPTION DATA CM44 Select the external alarm kind. • Y=00 312, 313: External Relay Interface of CPU blade 38XX : 01-02: Fault Information...

  • Page 28: Station Line Status Display

    Chapter 1 MAINTENANCE SERVICES STATION LINE STATUS DISPLAY STATION LINE STATUS DISPLAY General Description This feature displays the line status for a single line telephone or a Multiline Terminal using the CAT or the PCPro. Service Conditions This feature is not available when the system is off-line. Programming Procedure No programming is required.
  • Page 29 Chapter 1 MAINTENANCE SERVICES STATION LINE STATUS DISPLAY Analog Line/Digital Line 00: LC (Single Line Tel.) 10: DLC (Digital Multiline Terminal) 20: IP Station Hardware Test See “Status of Single Line Telephone/Multiline Terminal” below. Status of Single Line Telephone/Multiline Terminal STATUS OF STATUS OF STATUS OF...

  • Page 30: Battery Release Control

    Chapter 1 MAINTENANCE SERVICES BATTERY RELEASE CONTROL BATTERY RELEASE CONTROL General Description When the AC power is to be cut off intentionally (such as maintenance for the building), this feature can disconnect the batteries from the PBX, using the PCPro or the CAT, and prevent an excessive discharge of the battery.

  • Page 31: Operating Procedure

    Chapter 1 MAINTENANCE SERVICES BATTERY RELEASE CONTROL Operating Procedure To disconnect the battery COMMAND= EC0> For the first data, specify the desired unit (01 to 50) EC0>00:1 – whose battery is to be disconnected. To specify Unit 01,02,03 and 04 collectively, enter 00. When the first data is entered, the current status of the specified unit is displayed.

  • Page 32: Diagnostics

    Chapter 1 MAINTENANCE SERVICES DIAGNOSTICS DIAGNOSTICS General Description To assist maintenance personnel, this feature provides diagnostic capabilities such as fault code genera- tion, device status information and alarm information recording, which can be accessed from the PCPro or the CAT. Service Conditions The following station status information can be displayed on the PCPro or the CAT by direct command:...

  • Page 33: Programming Procedure

    Chapter 1 MAINTENANCE SERVICES DIAGNOSTICS The following information is stored and can be displayed on the PCPro or the CAT using a memory dump command in hexadecimal format: • Program address where an endless loop has occurred • Last reset time for main program •...
  • Page 34 Chapter 1 MAINTENANCE SERVICES DIAGNOSTICS Station Status Information STATUS DESCRIPTION REMARKS CODE Idle In Line Lockout mode Dialing to an ORT Dialing to a trunk Dialing to an ORT (After consultation hold a station) Dialing to an ORT (After consultation hold a trunk) Dialing to a trunk (After consultation hold a station) Dialing to a trunk (After consultation hold a trunk) Dialing to an ORT (After consultation hold 3 party Conference...
  • Page 35 Chapter 1 MAINTENANCE SERVICES DIAGNOSTICS Station Status Information STATUS DESCRIPTION REMARKS CODE In Station to Station connection In Three-Way Calling Holding Voice Call to a Multiline Terminal Voice Call from a Station In Station to Trunk connection Three-Way Calling with a station and a trunk In a CAT mode (For Multiline Terminal) In a UCD Queue In a UCD Queue after holding a station...
  • Page 36 Chapter 1 MAINTENANCE SERVICES DIAGNOSTICS Trunk Status Information Operation: COMMAND= F50> 0 + DXXX DXXX : XXXXXXXX XXXXXXXXX (Trunk No.) *c *d *e *f *g XXXXXXXXXXXXXXXXXXXXXXX *h *i *j *k *l *m *n *o *p *q *r *a : Trunk No. *b : Designated Address *c-*r: Status Code of the designated Address 0-15 For the meaning of status code, see...
  • Page 37 Chapter 1 MAINTENANCE SERVICES DIAGNOSTICS Trunk Status Information STATUS DESCRIPTION REMARKS CODE Incoming queue to Attendant Console Attendant Camp On In a trunk to station connection Dialing In (Tie Line) In a tandem connection Hold by Exclusive/Nonexclusive Hold TAS in progress Incoming queue to UCD Three-Way Calling with a station and two trunks In Ringback Tone/Busy Tone connection (Tie Line)
  • Page 38 Chapter 1 MAINTENANCE SERVICES DIAGNOSTICS Alarm Information Operation: COMMAND= F53> XXXX XXXX : XXXXXXXX XXXXXXXXX (Memory Dump Data) XXXXXXXXXXXXXXXXXXXXXX *a: Memory Dump Data *b: Designated Address *c: See “Alarm Information” on next page. 1-26 NWA-033627-001 Rev.4.0 95ch1001.fm...
  • Page 39 Chapter 1 MAINTENANCE SERVICES DIAGNOSTICS Alarm Information MEMORY DUMP ALARM INFORMATION REMARKS DATA 0000 Last Reset Time for Central Processing Unit (CPU) YYYY MM DD HH MM SS Second (00-59) Minute (00-59) Hour (00-23) Date (01-31) Month (01-12) Year (2010-2999) 0001 Reason for System Reset 00: Power on...

  • Page 40: Battery Replacement

    Chapter 1 MAINTENANCE SERVICES BATTERY REPLACEMENT BATTERY REPLACEMENT The interval of battery replacement depends on the ambient temperature. The following caution label shows battery replacement interval and attached to the CPU chassis. When you set up the battery for the first time, you must keep the record of the installation date and the replacement date.

  • Page 41: Fault Report Scheduling

    Chapter 1 MAINTENANCE SERVICES FAULT REPORT SCHEDULING FAULT REPORT SCHEDULING General Description This feature provides the system to register pre-determined date for periodic maintenance in advance and notify the information on the day by the Multiline Terminal function key lamp or external alarm display panel.

  • Page 42: Programming Procedure

    Chapter 1 MAINTENANCE SERVICES FAULT REPORT SCHEDULING Programming Procedure To set a periodic maintenance reminder, do the following programming: START DESCRIPTION DATA CM43 Assign the date and time setting for periodic • maintenance. 00-07 Periodic maintenance YYYY MM DD HH YYYY: 2010-2099 (Year) : 01-12 (Month) : 01-31 (Date)

  • Page 43: Operating Procedure

    Chapter 1 MAINTENANCE SERVICES FAULT REPORT SCHEDULING Operating Procedure • To clear the alarm display Operation: COMMAND= EA1> EA1>XX:XX– XX: 00: Clear all of MJ/MN/- - alarms 01: Clear MJ alarms 02: Clear MN alarms 1-31 NWA-033627-001 Rev.4.0 95ch1001.fm JULY/17/2009...

  • Page 44: Voip Log Collection

    Chapter 1 MAINTENANCE SERVICES VoIP LOG COLLECTION VoIP LOG COLLECTION General Description By collecting the fault logs or call logs and outputting them, you can know the causes when faults or error occur in the SV8300. Fault Log Collection You can collect the fault logs and output them to the RS port of CPU by system data setting. When faults occur in the system, you can specify the cause of faults.
  • Page 45 Chapter 1 MAINTENANCE SERVICES VoIP LOG COLLECTION Call Log Collection You can collect the call logs and output them to the RS port of CPU by system data setting. You can analyze communication conditions of the IP network. Call Log Collection Printer PCPro (PC) 4.

  • Page 46: Service Conditions

    Chapter 1 MAINTENANCE SERVICES VoIP LOG COLLECTION Service Conditions General conditions • Terminals/blades and available firmware versions that enable to collect fault logs/call logs are as follows. Available: × Terminals/Blades Firmware Version Fault Log Call Log Collection Collection term × ×...
  • Page 47 Chapter 1 MAINTENANCE SERVICES VoIP LOG COLLECTION NOTE: To use Hyper Terminal, select File Properties, and set emulation to VT100. • To collect the fault logs and call logs, be sure to set the CPU blade to on-line mode (set SENSE switch to 0-4).
  • Page 48 Chapter 1 MAINTENANCE SERVICES VoIP LOG COLLECTION Explanation of Screen Information: 1. Station No./VoIPDB Channel No. • For station: STNX-XXXXXXXX (X-XXXXXXXX=STA. No. [1-8 digits]) • For VoIPDB: VoIPXXYYY (XX=Unit No. 01-50, YYY=VoIPDB Channel No. 001-128) NOTE 1 2. Fault Log Collection Time: XX/XX/XX XX:XX:XX (YY/MM/DD HH:MM:SS) 3.
  • Page 49 Chapter 1 MAINTENANCE SERVICES VoIP LOG COLLECTION 7. Number of sending/received control packets: XXXXXXXX NOTE 3 • For PROTOCOL=1 (iLP-PM) 1: Total number of sending control packets 2: Number of re-sending control packets 3: NG number of re-sending control packets 4: Total number of received control packets 5: Total number of received error packets 6: Number of error sequences...
  • Page 50 Chapter 1 MAINTENANCE SERVICES VoIP LOG COLLECTION 8. Registration NG Cause: XX-DRSY (XX=error notifications from DRS, Y=DRS No.) NOTE 4 [Output arbitrarily per component] MEANING ID Unregistered (There are not ID data in PBX.) Disabled (Use of the device which tried to be registered is restricted.) Over Registration (The assigned ID/station number has been already registered.) Disabled Number (The assigned fixed station number to be registered is disabled.) Obtaining PH Failed (The device to be registered failed to obtain appropriate PH.)
  • Page 51 Chapter 1 MAINTENANCE SERVICES VoIP LOG COLLECTION • To collect multiple fault logs, at least a four-second interval is required for collecting each log. Also, you can reserve up to eight logs collection (the ninth or more reserved log is invalid). •...
  • Page 52 Chapter 1 MAINTENANCE SERVICES VoIP LOG COLLECTION 3: Own terminal/Blade type • For station: STNX-XXXXXXXX (X-XXXXXXXX=STA. No. [1-8 digits]) • For VoIPDB: VoIPXXYYY (XX=Unit No. 01-50, YYY=VoIPDB Channel No. 001-128) 4: Connected party terminal/Blade type • For station: STNX-XXXXXXXX (X-XXXXXXXX=STA. No. [1-8 digits]) •...
  • Page 53 Chapter 1 MAINTENANCE SERVICES VoIP LOG COLLECTION Conditions for RTP monitoring • If the SIP trunk does not receive RTP for 10 seconds after establishing the path, the fault information (fault kind 043) is registered and the path is released. •...

  • Page 54: Programming Procedure

    Chapter 1 MAINTENANCE SERVICES VoIP LOG COLLECTION Programming Procedure To execute the fault logs/call logs collection, do the following programming. START DESCRIPTION DATA CM0B Provide the call log collection with the • Y=2XX (VOIP Port [2] + Unit No. [01-50]) VoIPDB.
  • Page 55 Chapter 1 MAINTENANCE SERVICES VoIP LOG COLLECTION DESCRIPTION DATA CMEA Specify the output destination for the fault • logs/call logs. 00: Output destination of logs 2 : RS port of CPU NOTE: Set the output port for fault logs/call 3 : Not output logs by CM40 Y=00.
  • Page 56 Chapter 1 MAINTENANCE SERVICES VoIP LOG COLLECTION DESCRIPTION DATA CM40 Specify the stop bit for the RS port. • Y=04 0: Unit01 Port1 NOTE: When using CPU RS-232C port for 1: Unit01 Port2 PCPro, set the default. 0 : 1-Stop bit 1 : 2-Stop bit Specify the DTR signal sent to terminal for the •...
  • Page 57 Chapter 1 MAINTENANCE SERVICES VoIP LOG COLLECTION To collect the fault logs manually, do the following programming. START DESCRIPTION DATA CMEA Specify the terminals/VoIPDB to collect fault • logs. 11: Specification of fault log collection ter- minal/VoIPDB NOTE: When reading this data, second data X-XXXXXXXX: IP Station No.

  • Page 58: Qos Display On Ip Multiline Terminal

    Chapter 1 MAINTENANCE SERVICES QoS DISPLAY ON IP MULTILINE TERMINAL QoS DISPLAY ON IP MULTILINE TERMINAL General Description This feature allows IP Multiline Terminal to display the Number of lost packets, CODEC type, and Pay- load size of IP Multiline Terminal communication on the LCD by pressing the function key. This feature also allows SIP Multiline Terminal to display the Number of lost packets, CODEC type, and Payload size of SIP Multiline Terminal communication on the LCD by pressing the HELP key continuously.

  • Page 59: Service Conditions

    Chapter 1 MAINTENANCE SERVICES QoS DISPLAY ON IP MULTILINE TERMINAL Service Conditions Number of lost packets, CODEC type, and Payload size are displayed with pressing the Function key that has been set during a communication. The displayed QoS information on the LCD is updated every 5 seconds. All information sent from the PBX is not displayed while the QoS information is displayed on the LCD.

  • Page 60: Station Service Status Display

    Chapter 1 MAINTENANCE SERVICES STATION SERVICE STATUS DISPLAY STATION SERVICE STATUS DISPLAY General Description This feature enables to readout the setting status of the service for each station. Service Conditions The services whose setting status can be readout by this feature are the features that are set to single line telephone, Multiline Terminal, PS, virtual station and built-in modem.

  • Page 61: Programming Procedure

    Chapter 1 MAINTENANCE SERVICES STATION SERVICE STATUS DISPLAY Programming Procedure The following explains the procedures for command operation from PCPro/CAT. • CME4 Y=00 (Readout service status A for each station) COMMAND= E400 E400> X~XXXXXXXX X~XXXXXXXX : a b c d e f g h (Station Number) Station Number a : Terminal connection status...
  • Page 62 Chapter 1 MAINTENANCE SERVICES STATION SERVICE STATUS DISPLAY Table A (Readout Service Status A for Each Station) DISPLAYED DISPLAY MEANING SERVICES CONTENT a: Terminal connection sta- Terminal is connected (for Multiline Terminal only) Terminal is not connected (for Multiline Terminal only) Readout Error _ (Underscore) Off-line status or Terminal is not available...
  • Page 63 Chapter 1 MAINTENANCE SERVICES STATION SERVICE STATUS DISPLAY Table B (Readout Service Status B for Each Station) DISPLAYED DISPLAY MEANING FEATURES CONTENT i : Mobility access (Station Mobility access mode is not set Access/Call Forward- Mobility access mode is set ing) _ (Underscore) Mobility access mode is not available...

  • Page 64: Ping Command

    Chapter 1 MAINTENANCE SERVICES PING COMMAND PING COMMAND [8300R2 software required] General Description By executing a ping command from the PCPro or the Customer Administration Terminal (CAT), you can send a ping request to IP Station from the PBX. This enables you to confirm whether the IP terminal is correctly connected/set or not.
  • Page 65 Chapter 1 MAINTENANCE SERVICES PING COMMAND You can not execute the ping command from multiple PCPro/CAT terminals at once. If you do that, “WAIT, BUSY NOW” is displayed. Even if a LAN port on the CPU blade is being used for PCPro/OAI or any other terminals, you can execute the ping command.
  • Page 66 Chapter 1 MAINTENANCE SERVICES PING COMMAND ICMP TYPE used in this feature is as follows. List of ICMP TYPE ICMP CLASSIFI- GENERAL DESCRIPTION MEANING TYPE CATION Reply Reply to the echo request by exe- • Ping reply (ping OK) cuting the ping command (echo reply) Reply Reply message resulting by the ping...

  • Page 67: General Description

    Chapter 1 MAINTENANCE SERVICES PING COMMAND List of ICMP TYPE ICMP CLASSIFI- GENERAL DESCRIPTION MEANING TYPE CATION Reply Reply message resulting by the IP • IP header abnormal (error) header being abnormal or a required • Required options are unknown. option is not effective.

  • Page 68: Operating Procedure

    Chapter 1 MAINTENANCE SERVICES PING COMMAND Operating Procedure By executing the command (CMFA Y=20XX) from PCPro or CAT, you assign the IP address of the ter- minal you want to send a ping request to. Then you confirm an reply message resulting by executing the ping command.

  • Page 69: Chapter 2 Troubleshooting

    UNIVERGE SV8300 System Maintenance Manual TROUBLESHOOTING Chapter This chapter describes the precautions before troubleshooting, and the troubleshooting procedure. NWA-033627-001 Rev.4.0 95ch2001.fm...

  • Page 70: Precautions

    Chapter 2 TROUBLESHOOTING PRECAUTIONS PRECAUTIONS Grounding Requirements The system grounding must have a specific ground resistance and AC noise level, and is to be connected to a predetermined terminal in the PBX. Standard grounding requirements are as shown below: : Less than 10 Ω •...

  • Page 71: Static Electricity Guard

    Chapter 2 TROUBLESHOOTING PRECAUTIONS Static Electricity Guard You must wear a grounded wrist strap to protect blades from static electricity. Static Electricity Guard • WHEN PLUGGING/UNPLUGGING A BLADE FRAME GROUND SCREW SYSTEM WRIST STRAP • WHEN HOLDING A BLADE NEVER TOUCH THE COMPONENTS OR SOLDERED SURFACE WITH BARE HANDS.
  • Page 72 Chapter 2 TROUBLESHOOTING PRECAUTIONS Static Electricity Guard • WHEN MAKING A SWITCH SETTING ON A BLADE BLADE WEAR A WRIST STRAP AND PERFORM THE WORK ON A GROUNDED CONDUCTIVE WORK SURFACE. • WHEN CARRYING A BLADE CONDUCTIVE POLYETHYLENE BLADE WHEN CARRYING A BLADE AROUND, KEEP THE BLADE IN A CONDUCTIVE POLYETHYLENE BAG.
  • Page 73 Chapter 2 TROUBLESHOOTING PRECAUTIONS CAUTION 1. You must hold the edge of a blade when plugging or unplugging the blade. If you touch another area, you may be exposed to hazardous voltages. SYSTEM NEVER TOUCH THE COMPONENTS OR SOLDERED SURFACE WITH BARE HANDS.

  • Page 74: Turning Power On

    Chapter 2 TROUBLESHOOTING PRECAUTIONS Turning Power ON CAUTION Do not turn the POWER switch of the Unit to OFF when the system is operating. Turn the POWER switches of all the Units to ON. Turning Power OFF Turn the POWER switches of all the Units to OFF. NWA-033627-001 Rev.4.0 95ch2001.fm...

  • Page 75: Outline Of Troubleshooting

    Chapter 2 TROUBLESHOOTING OUTLINE OF TROUBLESHOOTING OUTLINE OF TROUBLESHOOTING The outline of the recommended troubleshooting procedure is shown below: Outline of Troubleshooting START Fault Detection Method (See Page 2-8) FAULT DETECTION (1) Alarm Indication on PCPro, Alarm Display Panel (2) LED Indication on Blades (3) Complaint from station user or operator FAULT DIAGNOSIS Fault Diagnosis and Troubleshooting Method...

  • Page 76: Fault Detection

    Chapter 2 TROUBLESHOOTING FAULT DETECTION FAULT DETECTION This section describes the way in which alarm indications are given. If a fault has occurred in the system, you can detect the fault via the routes shown in “Alarm Indication Routes”. Alarm Indication Routes ALARM DISPLAY PANEL MJ/MN ALARM INDICATION...

  • Page 77: Led Indication On Blades

    Chapter 2 TROUBLESHOOTING FAULT DETECTION LED Indication on Blades LED Indications on Blades INDICATIONS KIND OF BLADE BLADE NAME COLOR NAME NORMAL ABNORMAL Control Blades CC-CP00/CP31 Blue 120 IPM Flash/ (CPU) (LED1) Flash slowly SYSD Flash Green 240 IPM Flash/ 120 IPM Flash 60 IPM Flash/ Flash specially...
  • Page 78 Chapter 2 TROUBLESHOOTING FAULT DETECTION LED Indications on Blades INDICATIONS KIND OF BLADE BLADE NAME COLOR NAME NORMAL ABNORMAL Control Blades PZ-BS10 (BUS0) LED1 Green Steady ON LED2 Green Steady ON LED3 Green Steady ON PZ-BS11 (BUS1) LED1 Green Steady ON Access Blades CD-4COTA/ LIVE LED...
  • Page 79 Chapter 2 TROUBLESHOOTING FAULT DETECTION LED Indications on Blades INDICATIONS KIND OF BLADE BLADE NAME COLOR NAME NORMAL ABNORMAL Access Blades CD-CCTA (CCT) LIVE LED Green Flash (120 IPM) Steady ON/ Flash (1S)/OFF BUSY LED Steady ON/OFF Steady ON/ Flash (100 ms)/ Flash (1s)/OFF CD-4LCA/ LIVE LED...

  • Page 80: Fault Information Display

    Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY FAULT INFORMATION DISPLAY Display on PCPro/CAT When the MJ/MN alarm has been indicated, you can diagnose the contents of the fault by the Fault Mes- sage and the Station Line Status Display features which are displayed on the PCPro or the CAT, and restore the fault.
  • Page 81 Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY EXPLANATION OF SCREEN INFORMATION 1: Date and Time of Fault Occurrence and Restoration 2: Fault Kind No./Restoration Kind No. FAULT FAULT CONTENT KIND NUMBER System reset CS/ZT fault occurred It is a day periodic maintenance Activation Code error occurred during the License Activation (Center Activation) ISDN D-channel link connection failure...
  • Page 82 Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY FAULT FAULT CONTENT KIND NUMBER SV8300 Blade down SV8300 Blade reset with CME03 Lack of option value Lack of Highway Channel Auto Blade Reset by TDM-Blade Lockup [8300R3 software required] CPU SRAM failure [8300R3 software required] Restricted blade [8300R3 software required] Firmware version un-matching between CPU blade and Line/Trunk blade...
  • Page 83 Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY RESTORATION RESTORATION CONTENT KIND NUMBER ISDN D-channel link connection returned to normal condition CCIS link connection returned to normal condition Number of lockout stations restored to less than predetermined number DLC blade returned to normal condition SMDR output buffer (SRAM) return to normal condition from 80% condition [8300R3 software required] SMDR output buffer (SRAM) return to normal condition from overflow...

  • Page 84: Fault Diagnosis And Troubleshooting

    Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY Fault Diagnosis and Troubleshooting When you detect the fault occurrence by PCPro, do the following remedial action. Recommended troubleshooting procedure is shown below: Fault kind number, Fault content and Fault information is displayed. Remedial Action on Each Fault Kind FAULT FAULT KIND...
  • Page 85 Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY Remedial Action on Each Fault Kind FAULT FAULT KIND FAULT INFORMATION REMEDIAL ACTION CONTENT NUMBER System Reset Reset kind: SENSE switch was No specific action is required. changed to 0 Reset kind: Serious failure 7 Replace the CPU blade.
  • Page 86 Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY Remedial Action on Each Fault Kind FAULT FAULT KIND FAULT INFORMATION REMEDIAL ACTION CONTENT NUMBER CS/ZT fault Fault Kind Details: SYS-ID download When input the SYS-ID failure from PCPro, check if the number is correct. Check the CS/ZT is CS/ ZT without SYS-ID.
  • Page 87 Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY Remedial Action on Each Fault Kind FAULT FAULT KIND FAULT INFORMATION REMEDIAL ACTION CONTENT NUMBER CS/ZT fault Fault Kind Details: CS/ZT expansion Make the CS/ZT busy or data read failure idle condition by CME5 Y=3.
  • Page 88 Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY Remedial Action on Each Fault Kind FAULT FAULT KIND FAULT INFORMATION REMEDIAL ACTION CONTENT NUMBER Activation Authentication result: ID Code Error Enter the correct activa- Code error tion code. occurred Check the capitals, sym- during the bol and register the pre- License Acti-...
  • Page 89 Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY Remedial Action on Each Fault Kind FAULT FAULT KIND FAULT INFORMATION REMEDIAL ACTION CONTENT NUMBER Number of Search for stations in line lockout sta- lockout by the configura- tions was more tion report on the PCPro. than predeter- Place the handset of any mined number...
  • Page 90 Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY Remedial Action on Each Fault Kind FAULT FAULT KIND FAULT INFORMATION REMEDIAL ACTION CONTENT NUMBER DLC blade Alarm kind: Tip wire was grounded or Check the cable down terminal was unconnected connection between the terminal and the PBX.
  • Page 91 Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY Remedial Action on Each Fault Kind FAULT FAULT KIND FAULT INFORMATION REMEDIAL ACTION CONTENT NUMBER SMDR output Fault Kind Details: RS-232C port Collect the charge informa- buffer over- tion from the SMDR. Fault Kind Details: LAN port flow Fault Kind Details: To PMS Fault Kind Details: To Center office for...
  • Page 92 Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY Remedial Action on Each Fault Kind FAULT FAULT KIND FAULT INFORMATION REMEDIAL ACTION CONTENT NUMBER CS/ZT fault Fault Kind Details: SYS-ID download When input the SYS-ID occurred failure from PCPro, check if the number is correct. Check the CS/ZT is CS/ ZT without SYS-ID.
  • Page 93 Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY Remedial Action on Each Fault Kind FAULT FAULT KIND FAULT INFORMATION REMEDIAL ACTION CONTENT NUMBER CS/ZT fault Fault Kind Details: CS/ZT expansion Make the CS/ZT busy or occurred data read failure idle condition by CME5 Y=3.
  • Page 94 Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY Remedial Action on Each Fault Kind FAULT FAULT KIND FAULT INFORMATION REMEDIAL ACTION CONTENT NUMBER Communica- Check to see if the LAN tion error cable is correctly con- occurrence nected. between Main Confirm the condition of Unit and the LAN device con- Remote Unit...
  • Page 95 Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY Remedial Action on Each Fault Kind FAULT FAULT KIND FAULT INFORMATION REMEDIAL ACTION CONTENT NUMBER Long call Connection Status: Call from a station Confirm the call status of duration infor- the terminal. Connection Status: Termination to sta- mation Disconnect the call when tion...

  • Page 96: Remedial Action On Each Fault Kind

    Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY Remedial Action on Each Fault Kind FAULT FAULT KIND FAULT INFORMATION REMEDIAL ACTION CONTENT NUMBER SV8300 Blade Plug the blade. down SV8300 Blade reset with CME03 Lack of Option Access to the Software value License Activation Center.

  • Page 97: Expansion

    Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY Remedial Action on Each Fault Kind FAULT FAULT KIND FAULT INFORMATION REMEDIAL ACTION CONTENT NUMBER Lack of High- Confirm if the highway chan- way Channel nel for ISDN communication for data com- is correctly set (CM05 Y=2). munication Illegal use of Replace the blade for SV8300.

  • Page 98: Station Line Status Display

    Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY Station Line Status Display Item (1) shows the display format for the Station Line Status Display feature, and item (2) shows the fault diagnosis and troubleshooting method. For details of the Station Line Status Display feature, see “STATION LINE STATUS DISPLAY”...

  • Page 99: Fault Information Display

    Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY Line Status and Remedial Action for Hardware Test • SINGLE LINE TELEPHONE INDICATED LINE STATUS REMEDIAL ACTION DATA Blade is not mounted/ Check the cable connection between the terminal initialized and the PBX. Check to see if the cable is cut off. Normal Operation of blade No action is required.
  • Page 100 Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY Line Status and Remedial Action for Hardware Test INDICATED LINE STATUS REMEDIAL ACTION DATA DLC blade down Replace the blade with a known good one and check to see if the same failure occurs. Line failure detect Replace the terminal with a known good one and check to see if the same failure occurs.

  • Page 101: Troubleshooting By Led Indication On Blades

    Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY Troubleshooting by LED Indication on Blades This section describes the method for fault diagnosis and troubleshooting when you detect the fault occur- rence by LED indication on blades. “Remedial Action on Each LED Status” shows contents of the fault and the remedial action on each LED status.
  • Page 102 Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY Remedial Action on Each LED Status BLADE FAULT LED STATUS REMEDIAL ACTION NAME CONTENT CC-CP01 LINK LED is off LAN connection failure Check to see if the LAN cable is (CPU) correctly connected. Confirm the condition of the LAN device (such as power of the HUB) connected to the CPU blade.
  • Page 103 Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY Remedial Action on Each LED Status BLADE FAULT LED STATUS REMEDIAL ACTION NAME CONTENT CD-4COTA/ LIVE LED is not Abnormal operation of Confirm the programming data: 4COTB flashing at 120 COT blade CM05 Y=0. (COT) Check to see if the cable is correctly connected.
  • Page 104 Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY Remedial Action on Each LED Status BLADE FAULT LED STATUS REMEDIAL ACTION NAME CONTENT CD-CCTA LIVE LED is not Abnormal operation of Confirm the programming data: (CCT) flashing at 120 CCT blade CM05 Y=0. Check to see if the cable is correctly connected.

  • Page 105: Troubleshooting By Contents Of Complaint

    Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY Troubleshooting by Contents of Complaint This section describes the troubleshooting method when you receive a complaint of a problem from a sta- tion user or an operator. Select the appropriate section corresponding to the problem by “Section for Trou- bleshooting Procedure”, and perform the troubleshooting.

  • Page 106: Explanation Of Symbols In Troubleshooting Procedure

    Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY Explanation of Symbols in Troubleshooting Procedure The following explains the instruction marks being used in the Troubleshooting Procedure in “Station Line Fault” through “DSS Console Fault”. : With respect to the item indicated on the right side of this mark, perform a check or re- CHECK quired work.
  • Page 107 Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY How to Follow the “Tree” Symptom START STEP 2 STEP 3-1 CHECK STEP 3-2 STEP 3-3 STEP 4-1 REPLACE STEP 4-2 2-39 NWA-033627-001 Rev.4.0 95ch2001.fm...

  • Page 108: Station Line Fault

    Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY Station Line Fault At Calling Station START CHECK Side Tone cannot be heard. On the MDF, connect a test telephone set to the faulty station line. If Side Tone can be heard, check for trouble with the cabling and telephone set.
  • Page 109 Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY At Called Station START At the called station, the telephone CHECK (1) Volume Control of the telephone set. does not ring. REPLACE LC blade Telephone set CHECK The call is routed to a station other System Data Programming for destination than the dialed number.

  • Page 110: C.o. Line/Tie Line Fault

    Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY C.O. Line/Tie Line Fault On Outgoing Call START After dialing the trunk access code, tone (Reorder Tone) is returned. “BUSY LED” on the trunk CHECK (1) System Data programming for the trunk: blade is flashing. CM05 Y=0, CM10 Y=00 CHECK “BUSY LED”...
  • Page 111 Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY Dial Tone is not returned from dis- tant office. In case of COT blade CHECK Disconnect the trunk from the line on the MDF. Connect a test telephone set to the C.O. line (distant office side) on the MDF. TRUNK To Distant Office Test Telephone Set...
  • Page 112 Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY If Dial Tone is returned after seizing the original trunk, there is a problem with the distant office, the Carrier Equipment or the line. If not, check for trouble with wiring on the MDF and the trunk blade. Any dialed digit is not transmitted CHECK System Data Programming for the trunk...

  • Page 113: 95Ch2001.Fm April/16/2010

    Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY After dialing the first digit, Dial CHECK Appropriate signal (DP/DTMF) to distant Tone from the distant office is not office is transmitted. disconnected. • System Data Programming for DP signal: CM35 Y=001, 013, 023, 025 •...
  • Page 114 Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY On Incoming Call START C.O. Incoming Call is not termi- nated to DESKCON Station, DIT or TAS Buzzer. “BUSY LED” on the trunk CHECK Disconnect the trunk from the line on the blade is not turned on. MDF.
  • Page 115 Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY No Dial Tone Connection on Tie CHECK (1) In case all Tie Line Trunks fail, check if Line Incoming Call (only for the DTMF Receivers for Tie Line Incoming 2nd dial tone system) Call are installed (only when the signal kind of the trunk is DTMF).
  • Page 116 Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY The Tie Line Incoming Call/DID CHECK (1) System Data Programming for the trunk: Call is routed to a different station CM35 Y=001, 017, 061-068 other than the dialed station, or to REPLACE Trunk blade Reorder Tone.
  • Page 117 Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY On Answering the Call START Speech Path Trouble: CHECK Disconnect the trunk from the line on the No connection/One way connec- MDF. tion To perform the Speech Path Test internally, make the following connection on the MDF according to type of blade.
  • Page 118 Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY Call is dropped (This condition excludes the Line Fault detected within a system). When the station user CHECK (1) System Data Programming for the trunk: flashes the switch-hook. CM35 Y=016 The failure occurs suddenly. CHECK Disconnect the trunk from the line on the MDF.

  • Page 119: Power Failure Transfer (Pft) Fault

    Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY Power Failure Transfer (PFT) Fault [8300R3 software required] START Preassigned stations are not con- (1) Between the Station and the BRI/COT CHECK nected to the C.O. line when blade is properly connected. system alarm or power failure has occurred.

  • Page 120: Digital Multiline Terminal Fault

    Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY Digital Multiline Terminal Fault This troubleshooting procedure covers faults with Digital Multiline Terminal function only. For other faults, see “Station Line Fault”. Page 2-40 START CHECK All Keys on the Digital Multiline Wiring on Modular Box (Rosette) Terminal are ineffective.
  • Page 121 Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY No Tone Ringer CHECK System Data Programming for Digital Mul- tiline Terminal Tone Ringer: CM90 Y=01 Adjust Ringer Volume on Digital Multiline Terminal. REPLACE (1) Digital Multiline Terminal 2-53 NWA-033627-001 Rev.4.0 95ch2001.fm NOVEMBER/21/2008...

  • Page 122: Ip Station Fault

    Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY IP Station Fault This troubleshooting procedure covers faults with IP Station function only. For other faults, see “Station Line Fault”. Page 2-40 START CHECK All Keys on the IP Station are inef- Wiring on the LAN fective.
  • Page 123 Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY LCD does not display any infor- CHECK (1) Adjust Display contrast. mation REPLACE IP Station VoIPDB No Tone Ringer CHECK System Data Programming for IP Station Tone Ringer: CM90 Y=01 Adjust Ringer Volume on IP Station. REPLACE (1) IP Station NOTE:...

  • Page 124: Deskcon Fault

    Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY DESKCON Fault DESKCON means SN716 DESKCON. START All keys on the DESKCON are DESKCON Lock-out has been set via CHECK ineffective. the function key. Wiring on Modular Box (Rosette) DLC blade is properly mounted. System Data Programming for the console: CM05 Y=0, CM10 Y=00, CM60, CM90 Y=00.

  • Page 125: Dss Console Fault

    Chapter 2 TROUBLESHOOTING FAULT INFORMATION DISPLAY DSS Console Fault START CHECK Keys on the DSS Console are DLC blade is properly mounted. ineffective. System Data Programming for DSS Console: CM05 Y=0, CM10 Y=00, CM96, CM97 REPLACE DSS Console DLC blade CPU blade 2-57 NWA-033627-001 Rev.4.0...
  • Page 126 THIS PAGE LEFT BLANK INTENTIONALLY. 2-58 NWA-033627-001 Rev.4.0 95ch2001.fm NOVEMBER/21/2008...

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