Technical Assistance; Help Tools - Dell OptiPlex GX300 User Manual

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Help Overview: Dell™ OptiPlex™ GX300 System User's Guide

Problems With Your Order

Technical Assistance

If you need assistance with a technical problem, perform the following steps:

1. Run the Dell Diagnostics.

2. Make a copy of the

Diagnostics Checklist

3. Use Dell's extensive suite of online services available at Dell's World Wide Web site (http://www.dell.com) for help with installation and

troubleshooting procedures.

4. If the preceding steps have not resolved the problem, call Dell for technical assistance.

When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support

personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code

icon, and follow the directions.

NOTE: Dell's Express Service Code system may not be available in all countries.

For instructions on using the technical support service, see

Help Tools

Dell provides a number of tools to assist you. These tools are described in the following sections.

NOTE: Some of the following tools are not always available in all locations outside the continental U.S. Please call your local Dell

representative for information on availability.

World Wide Web

The Internet is your most powerful tool for obtaining information about your computer and other Dell products. Through the Internet, you can access

most of the services described in this section, including AutoTech, TechFax, order status, technical support, and product information.

You can access Dell's support Web site at http://support.dell.com. To select your country, click the map that appears. The Welcome to

support.dell.com page opens. Enter your system information to access help tools and information.

You can contact Dell electronically by using the following addresses:

World Wide Web

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http://www.dell.com/

http://www.dell.com/ap/ (for Asian/Pacific countries only)

http://www.euro.dell.com (for Europe only)

http://www.dell.com/la/ (for Latin American countries)

Anonymous file transfer protocol (FTP)

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ftp.dell.com/

Log in as user: anonymous, and use your e-mail address as your password.

Electronic Support Service

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and fill it out.

"Technical Support

Service" and

Product Information

Returning Items for Warranty Repair or Credit

Before You Call

"Before You

Call."