Dell OptiPlex 3000 Small Form Factor Service Manual
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Dell OptiPlex 3000 Small Form Factor Service Manual

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OptiPlex 3000 Small Form Factor
Service Manual
Regulatory Model: D17S
Regulatory Type: D17S003
March 2022
Rev. A00
Table of Contents
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Summary of Contents for Dell OptiPlex 3000 Small Form Factor

  • Page 1 OptiPlex 3000 Small Form Factor Service Manual Regulatory Model: D17S Regulatory Type: D17S003 March 2022 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2022 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Chapter 2: Removing and installing components................9 Recommended tools................................9 Screw list....................................9 Customer Replaceable Units (CRU) and Field Replaceable Units (FRU) list............10 Major components of OptiPlex 3000 Small Form Factor..................11 Side cover.................................... 13 Removing the side cover............................13 Installing the side cover.............................. 13 Front bezel...................................14...
  • Page 4 Expansion card................................... 57 Removing the graphics card............................. 57 Installing the graphics card............................58 Removing the Dell Ultra Speed Drive Gen 4 card....................59 Installing the Dell Ultra Speed Drive Gen 4 card....................60 Optional I/O modules (PS2/Serial)..........................61 Removing PS2 module..............................61 Installing PS2 module..............................

  • Page 5: Chapter 1: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 6: Safety Precautions

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 7: Esd Field Service Kit

    Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag. ● Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Working inside your computer...

  • Page 8: Transporting Sensitive Components

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 9: Chapter 2: Removing And Installing Components

    Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0 ● Phillips screwdriver #1 ●...

  • Page 10: Customer Replaceable Units (Cru) And Field Replaceable Units (Fru) List

    Customer Replaceable Units (CRU) and Field Replaceable Units (FRU) list Table 2. CRU/FRU list OptiPlex 3000 Small Form Factor CRU component FRU component Side cover Front bezel Intrusion switch 2.5-inch hard drive 3.5-inch hard drive Optical drive Hard-drive and optical-drive bracket Supporting bracket M.2 Solid-state drive...

  • Page 11: Major Components Of Optiplex 3000 Small Form Factor

    CRU component FRU component System fan Speaker Power button Power supply unit Processor System board Major components of OptiPlex 3000 Small Form Factor The following image shows the major components of OptiPlex 3000 Small Form Factor. Removing and installing components...
  • Page 12 Removing and installing components...

  • Page 13: Side Cover

    1. Side cover 2. Hard-drive assembly 3. Heat-sink and fan assembly 4. Memory module 5. WLAN card 6. M.2 solid-state drive 7. System board 8. Front bezel 9. Power supply unit 10. Chassis 11. Expansion card 12. Optical drive 13. Processor 14.

  • Page 14: Front Bezel

    About this task The following images indicates the location of the side cover and provide a visual representation of the installation procedure. Steps 1. Align the tabs on the side cover with the slots on the chassis. 2. Slide the side cover towards the front of the computer 3.

  • Page 15: Installing The Front Bezel

    Steps 1. Gently pry and release the front-bezel tabs sequentially from the top. 2. Rotate the front bezel outwards, away from the chassis, and remove the front bezel. Installing the front bezel Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicates the location of the front bezel and provide a visual representation of the installation procedure.

  • Page 16: Intrusion Switch

    Steps 1. Align and insert the front-bezel tabs with the slots on the chassis. 2. Rotate the front bezel towards the chassis and snap it into place. Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer.

  • Page 17: Installing The Intrusion Switch

    Steps 1. Disconnect the intrusion-switch cable from the connector on the system board. 2. Slide the intrusion switch and lift it away from the computer. Installing the intrusion switch Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the intrusion switch and provide a visual representation of the installation procedure.
  • Page 18 3. Remove the front bezel. About this task The following images indicate the location of the 2.5-inch hard drive and provide a visual representation of the removal procedure. Removing and installing components...

  • Page 19: Installing The 2.5-Inch Hard Drive

    Steps 1. Disconnect the hard-drive data and power cables from the connectors on the 2.5-inch hard drive. 2. Press the tab on the hard-drive carrier and lift the hard-drive carrier to release the hard-drive carrier from the chassis. NOTE: The hard-drive's power and data cables can only connected from the bottom side of the caddy. Make a note of the orientation of the hard drive to avoid errors during installation.
  • Page 20 About this task The following images indicate the location of the 2.5-inch hard drive and provide a visual representation of the installation procedure. NOTE: For systems that support dual 2.5-inch hard drives, the second 2.5-inch hard drive can be mounted to the back of the hard-driver carrier.

  • Page 21: Removing The 3.5-Inch Hard Drive

    Steps 1. Align the slots on the 2.5-inch hard drive with the mounting points on the hard-drive carrier. 2. Pry the hard-drive carrier to align the mounting points on the hard-drive carrier with the slots on the 2.5-inch hard drive. 3.
  • Page 22 Removing and installing components...

  • Page 23: Installing The 3.5-Inch Hard Drive

    Steps 1. Remove the two (6x32) screws that secure the hard-drive caddy to the hard-drive and optical-drive cage. 2. Slide the hard-drive carrier away from the chassis and lift hard-drive carrier out of the disk-drive cage. 3. Remove the two (6x32) screws that secure the hard drive to the carrier. 4.
  • Page 24 Removing and installing components...

  • Page 25: Disk-Drive Cage

    Steps 1. Slide the hard drive into the hard-drive caddy. 2. Install the two (6x32) screws to secure the hard drive to the hard-drive caddy. 3. Place the tabs on the right side of the hard-drive caddy onto the holders on the chassis and push the left side of the caddy down.
  • Page 26 4. Remove the 2.5-inch hard-drive. 5. Remove the 3.5-inch hard-drive. About this task The following images indicate the location of the disk-drive cage and provide a visual representation of the removal procedure. Removing and installing components...

  • Page 27: Installing The Disk-Drive Cage

    Steps 1. Remove the hard-drive power and data cables that are routed via the locking mechanism. 2. Remove the cables from the routing points on the bracket. 3. Remove the single (6-32) screw from the locking mechanism. 4. Move the lock handle from the locking mechanism towards the right to unlock the disk-drive cage and detach it from the chassis.
  • Page 28 About this task The following image indicates the location of the disk-drive cage and provides a visual representation of the installation procedure. Removing and installing components...
  • Page 29 Removing and installing components...
  • Page 30 Steps 1. Connect the power and SATA cables to the optical drive while holding the disk-drive cage upside down. 2. Hold the disk-drive cage upright and align the mounting points with the ones on the chassis. 3. Push the disk-drive cage until the assembly is secured onto the chassis. 4.

  • Page 31: Optical Drive

    Optical drive Removing the optical drive Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel. 4. Remove the 2.5-inch hard-drive. 5. Remove the 3.5-inch hard-drive. 6. Remove the disk-drive cage.
  • Page 32 Removing and installing components...

  • Page 33: Installing The Optical-Drive

    Steps 1. Remove the single (M2x3) screw to release the optical drive from the disk-drive cage. 2. Slide the optical drive out of the disk-drive cage. Installing the optical-drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images show the optical-drive and provide a visual representation of the installation procedure.
  • Page 34 Removing and installing components...

  • Page 35: Solid-State Drive

    Steps 1. Slide the optical drive into the disk-drive cage until it snaps into place. 2. Install the single (M2x3) screw to secure the optical drive to the disk-drive cage. Next steps 1. Install the disk-drive cage. 2. Install the 3.5-inch hard-drive.

  • Page 36: Installing The M.2 2230 Pcie Solid-State Drive

    Steps 1. Remove the single (M2x3) screw that secures the solid-state drive to the system board. 2. Slide and lift the 2230 solid-state drive from the M.2 card slot on the system board. Installing the M.2 2230 PCIe solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 37: Removing The M.2 2280 Pcie Solid-State Drive

    Removing the M.2 2280 PCIe solid-state drive Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel. 4. Remove the 2.5-inch hard-drive. 5. Remove the 3.5-inch hard-drive. 6. Remove the hard-drive and optical-drive bracket.

  • Page 38: Bay-Support Bracket

    About this task The following images indicates the location of the M.2 2280 PCIe solid-state drive and provide a visual representation of the installation procedure. Steps 1. Align the notch on the 2280 solid-state drive with the tab on the M.2 card slot on the system board. 2.

  • Page 39: Installing The Bay-Support Bracket

    3. Remove the front bezel. 4. Remove the 2.5-inch hard-drive. 5. Remove the 3.5-inch hard-drive. 6. Remove the disk-drive cage. About this task The following images indicate the location of the bay-support bracket and provide a visual representation of the removal procedure.

  • Page 40: Coin-Cell Battery

    Steps 1. Align and place the bay-support bracket on the slot on the chassis. 2. Replace the two (#6-32) screws that secures the bay-support bracket to the chassis. Next steps 1. Install the disk-drive cage. 2. Install the 3.5-inch hard-drive. 3.

  • Page 41: Installing The Coin-Cell Battery

    NOTE: Removing the coin-cell battery resets the BIOS setup program settings to default. It is recommended that you note the BIOS setup program settings before removing the coin-cell battery. About this task The following images indicate the location of the coin-cell battery and provide a visual representation of the removal procedure. Steps 1.

  • Page 42: Power Button

    Steps Insert the coin-cell battery into the socket with the positive side (+) label facing up and snap the battery in the socket. Next steps 1. Install the disk-drive cage. 2. Install the 3.5-inch hard-drive. 3. Install the 2.5-inch hard-drive. 4.

  • Page 43: Installing The Power Button

    Steps 1. Disconnect the power-button cable from the connector on the system board. 2. Press the release tabs on the power-button head and push the power button through the slot on the chassis. 3. Remove the power button and its cable from the from the slot on the chassis. Installing the power button Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 44: Wlan Card

    Steps 1. Insert the power button and its cable into the slot on the chassis. 2. Press the power button until it is seated on the slot on the chassis. 3. Connect the power-button cable to the connector on the system board. Next steps 1.

  • Page 45: Installing The Wlan Card

    Steps 1. Remove the screw (M2x3) that secures the wireless card to the system board. 2. Slide and lift the wireless-card bracket off the wireless card. 3. Disconnect the antenna cables from the wireless card. 4. Slide and remove the wireless card at an angle from the wireless-card slot. Installing the WLAN card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 46 Steps 1. Connect the antenna cables to the WLAN card. The following table provides the antenna-cable color scheme for the WLAN card of your computer. Table 3. Antenna-cable color scheme Connectors on the wireless card Antenna-cable color Main (white triangle) White Auxiliary (black triangle) Black...

  • Page 47: Wlan Antenna

    WLAN antenna Removing the internal WLAN antenna Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel. 4. Remove the 2.5-inch hard-drive. 5. Remove the 3.5-inch hard-drive. 6. Remove the disk-drive cage.
  • Page 48 About this task The following image indicates the location of the WLAN antenna and provides a visual representation of the installation procedure. Steps 1. Route the WLAN antenna cables through the routing guides on the chassis. 2. Place and align the screw holes on the WLAN antenna with the screw holes on the chassis 3.

  • Page 49: Wlan Antennas (External)

    WLAN antennas (External) Removing the external WLAN antenna Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel. 4. Remove the 2.5-inch hard-drive. 5. Remove the 3.5-inch hard-drive. 6. Remove the disk-drive cage.

  • Page 50: Installing The External Wlan Antenna

    Steps 1. Remove the nut and washer from the two antenna heads. 2. Gently pry and remove the antenna heads from the chassis. 3. Remove the antenna cables from routing point on the system board. 4. Lift and remove the antenna-module from the system. Installing the external WLAN antenna Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 51 Steps 1. Push and remove the antenna cover from the chassis using a screwdriver. NOTE: This step is only applicable when the system is being upgraded to have an external WLAN antenna. 2. Route the antenna cables through the routing guides on the system board. 3.

  • Page 52: Memory

    Memory Removing the memory Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the 2.5-inch hard-drive. 4. Remove the 3.5-inch hard-drive. 5. Remove the disk-drive cage. About this task The following images indicate the location of the memory modules and provide a visual representation of the removal procedure. Steps 1.

  • Page 53: Processor Fan And Heat-Sink Assembly

    Steps 1. Ensure that the securing clips are in an open position. 2. Align the notch on the memory module with the tab on the memory-module slot. 3. Press down on the memory module until the memory module snaps into position and the securing clip locks in place. CAUTION: To prevent damage to the memory module, hold the memory module by the edges.

  • Page 54: Installing The Processor Fan And Heat-Sink Assembly

    NOTE: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The oils in your skin can reduce the heat transfer capability of the thermal grease. Steps 1. Disconnect the processor-fan cable from the connector on the system board. 2.

  • Page 55: Processor

    Steps 1. Place the processor fan and heat-sink assembly on the system board and align the captive screws to the screw holes on the system board. 2. Tighten the four captive screws that secure the heat stink to the system board. 3.

  • Page 56: Installing The Processor

    Steps 1. Press the release lever down and then push it away from the processor to release it from the securing tab. 2. Extend the release lever completely and open the processor cover. CAUTION: When removing the processor, do not touch any of the pins inside the socket or allow any objects to fall on the pins in the socket.

  • Page 57: Expansion Card

    Steps 1. Ensure that the release lever on the processor socket is fully extended in the open position. 2. Align the notches on the processor with the tabs on the processor socket and place the processor in the processor socket. NOTE: Ensure that the processor-cover notch is positioned underneath the alignment post.

  • Page 58: Installing The Graphics Card

    Steps 1. Using the tab, lift and open the PCIe door. 2. Push and hold the securing tab on the graphics-card slot and lift the graphics card from the PCIe x16 card slot. 3. Lift the graphics card off the system board. Installing the graphics card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 59: Removing The Dell Ultra Speed Drive Gen 4 Card

    Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer. Removing the Dell Ultra Speed Drive Gen 4 card Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover.

  • Page 60: Installing The Dell Ultra Speed Drive Gen 4 Card

    1. Lift the pull tab and open the expansion-card door. 2. Push and hold the securing tab on the PCIe slot and lift the Dell Ultra Speed Drive Gen 4 card from the PCIe x4 card slot. Installing the Dell Ultra Speed Drive Gen 4 card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 61: Optional I/O Modules (Ps2/Serial)

    The Dell Ultra Speed Drive Gen4 card must be installed in the PCIe x4 slot. Align the Dell Ultra Speed Drive Gen 4 card with the PCIe x4 card slot on the system board. 2. Using the alignment post, connect the card in the connector and press down firmly.
  • Page 62 Steps 1. Lift the pull tab and open the expansion-card door. 2. Disconnect the PS2 module cable from the connector on the system board. 3. Lift the PS2 module off the system board. Removing and installing components...

  • Page 63: Installing Ps2 Module

    Installing PS2 module Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the PS2 module and provide a visual representation of the installation procedure. Removing and installing components...

  • Page 64: Optional I/O Modules (Vga/Hdmi/Dp)

    Steps 1. Insert the PS2 module into its slot on the chassis. 2. Connect the PS2-module cable to the connector on the system board. 3. Close the expansion-card door, and press until it clicks into place. Next steps 1. Install the heat-sink and fan assembly.

  • Page 65: Installing Optional I/O Module

    2. Disconnect the I/O-module cable from the connector on the system board. 3. Remove the I/O module from the computer. Installing optional I/O module Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the optional I/O module and provide a visual representation of the installation procedure.

  • Page 66: Speakers

    Speakers Removing the speaker Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. About this task The following images indicate the location of the speaker and provide a visual representation of the removal procedure. Steps 1.

  • Page 67: Power-Supply Unit

    Steps 1. Press and slide the speaker in the slot on the chassis until it snaps into place. 2. Route the speaker cable through the routing guide on the chassis. 3. Connect the speaker cable to the connector on the system board. Next steps 1.
  • Page 68 Steps 1. Disconnect the power-supply cables from the connectors on the system board. 2. Remove the power-supply cables from the routing guides on the chassis. 3. Remove the three screws (M6-32) that secure the power-supply unit to the chassis. 4. Slide and lift the power-supply unit off the chassis. Removing and installing components...

  • Page 69: Installing The Power-Supply Unit

    Installing the power-supply unit Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the power-supply unit and provides a visual representation of the installation procedure.

  • Page 70: System Board

    Steps 1. Place and align the screw holes on the power-supply unit to the screw holes on the chassis. 2. Replace the three (M6-32) screws to secure the power-supply unit to the chassis. 3. Route the power-supply cables through the routing guides on the chassis. 4.

  • Page 71: Removing The System Board

    8. M.2 WLAN slot 9. Hard-drive data cable (SATA 0) 10. Optical-drive/hard-drive data cable (SATA 1) 11. SATA power cable 12. Internal-speaker cable 13. a. PCIe x16 slot (SLOT 2) b. PCIe x1 slot (SLOT 1) 14. Coin-cell battery socket 15.
  • Page 72 Removing and installing components...

  • Page 73: Installing The System Board

    Steps 1. Remove the screw (6-32) that secures the front I/O bracket to the chassis. 2. Rotate and remove the front I/O-bracket from the chassis 3. Disconnect all the cables that are connected to the system board. 4. Remove the seven screws (#6-32) that secure the system board to the chassis. 5.
  • Page 74 Removing and installing components...
  • Page 75 Removing and installing components...
  • Page 76 Steps 1. Align and lower the system board into the system until the stand-off points at the back of the system board align with those on the chassis. 2. Replace the seven (#6-32) screws to secure the system board to the chassis. 3.

  • Page 77: Chapter 3: Drivers And Downloads

    Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ 000123347. Drivers and downloads...

  • Page 78: Chapter 4: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 4. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...

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