Alienware 13 Service Manual
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Alienware 13 Service Manual

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Alienware 13
Service Manual
Computer Model: Alienware 13
Regulatory Model: P56G
Regulatory Type: P56G001
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Summary of Contents for Alienware 13

  • Page 1 Alienware 13 Service Manual Computer Model: Alienware 13 Regulatory Model: P56G Regulatory Type: P56G001...
  • Page 2 Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

  • Page 3: Table Of Contents

    ..............................8 Safety instructions ............................9 Recommended tools After working inside your computer................10 Removing the base panel....................11 ................................11 Procedure Replacing the base panel....................13 ................................13 Procedure Removing the memory modules..................14 ..............................14 Prerequisites ................................. 14 Procedure Replacing the memory modules..................15 .................................
  • Page 4 Replacing the palm rest....................27 ................................. 27 Procedure ..............................27 Post-requisites Removing the touch pad....................28 ..............................28 Prerequisites ................................. 28 Procedure Replacing the touch pad....................29 .................................29 Procedure ..............................29 Post-requisites Removing the keyboard....................30 ..............................30 Prerequisites .................................30 Procedure Replacing the keyboard....................32 .................................
  • Page 5 Removing the power-adapter port.................. 43 ..............................43 Prerequisites .................................43 Procedure Replacing the power-adapter port.................. 45 .................................45 Procedure ..............................45 Post-requisites Removing the heat-sink assembly................... 46 ..............................46 Prerequisites ................................. 47 Procedure Replacing the heat-sink assembly..................49 .................................49 Procedure ..............................49 Post-requisites Removing the wireless card....................50 ..............................
  • Page 6 Replacing the battery....................... 57 ................................. 57 Procedure ..............................57 Post-requisites Removing the speakers....................58 ..............................58 Prerequisites .................................58 Procedure Replacing the speakers.....................59 .................................59 Procedure ..............................59 Post-requisites Removing the computer base...................60 ..............................60 Prerequisites ................................ 60 Procedure Replacing the computer base................... 61 .................................
  • Page 7 ..............................78 Boot sequence ..............................79 Boot options ....................79 Changing boot sequence for the current boot .....................79 Changing boot sequence for future boots Flashing the BIOS......................80 Getting help and contacting Alienware................81 ............................81 Self-help resources ............................81 Contacting Alienware...

  • Page 8: Before Working Inside Your Computer

    Before working inside your computer CAUTION: To avoid damaging the components and cards, handle them by their edges and avoid touching pins and contacts. NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Before you begin Save and close all open files and exit all open applications.

  • Page 9: Recommended Tools

    Recommended tools The procedures in this document may require the following tools: • Philips screwdriver • Plastic scribe...

  • Page 10: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and make sure that no stray screws remain inside your computer. Connect any external devices, peripherals, and cables you removed before working on your computer. Replace any media cards, discs, and any other part(s) that you removed before working on your computer.

  • Page 11: Removing The Base Panel

    Removing the base panel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer.
  • Page 12 Disconnect the battery cable from the battery-cable connector. battery cable battery-cable connector Turn the computer over. Press and hold the power button for 5 seconds to ground the system board.

  • Page 13: Replacing The Base Panel

    Replacing the base panel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer.

  • Page 14: Removing The Memory Modules

    Removing the memory modules WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer.

  • Page 15: Replacing The Memory Modules

    Replacing the memory modules WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer.

  • Page 16: Removing The Solid-State Drive

    Removing the solid-state drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer.
  • Page 17 Remove the screws that secure the solid-state drive assembly to the computer base. pull tab solid-state drive cable solid-state drive assembly screws (2) Lift the solid-state drive assembly off the computer base. Remove the screw that secures the solid-state drive to the solid-state drive assembly. Slide and lift the solid-state drive off the solid-state drive assembly.

  • Page 18: Replacing The Solid-State Drive

    Replacing the solid-state drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer.

  • Page 19: Removing The Hard Drive

    Removing the hard drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer.
  • Page 20 Lift the hard drive off the hard-drive bracket. hard-drive bracket screws (4) hard drive...
  • Page 21 Disconnect the interposer from the hard drive. interposer hard drive...

  • Page 22: Replacing The Hard Drive

    Replacing the hard drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer.

  • Page 23: Removing The Palm Rest

    Removing the palm rest WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer.
  • Page 24 Remove the screws that secure the palm-rest assembly to the computer base. screws (14) computer base Lift the computer base slightly and push the release tabs on the palm-rest assembly until it pops out. release tabs Turn the computer over and open the display as far as possible. Using a plastic scribe, pry up along the edges of the palm-rest assembly.
  • Page 25 Gently lift the palm-rest assembly and turn it over. palm-rest assembly Lift the connector latch and disconnect the power-button board cable from the system board. Lift the palm-rest assembly off the computer base. palm-rest assembly connector latch power-button board cable Remove the keyboard.
  • Page 26 12 Remove the touchpad. palm rest...

  • Page 27: Replacing The Palm Rest

    Replacing the palm rest WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer.

  • Page 28: Removing The Touch Pad

    Removing the touch pad WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer.

  • Page 29: Replacing The Touch Pad

    Replacing the touch pad WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer.

  • Page 30: Removing The Keyboard

    Removing the keyboard WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer.
  • Page 31 Remove the screws that secure the keyboard bracket to the palm-rest assembly. keyboard bracket screws (12) Lift the keyboard bracket off the palm-rest assembly. Remove the screws that secure the keyboard to the palm-rest assembly. Slide and lift the keyboard, along with the cables, off the palm-rest assembly. tabs (3) keyboard screws (2)

  • Page 32: Replacing The Keyboard

    Replacing the keyboard WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer.

  • Page 33: Removing The Power-Button Board

    Removing the power-button board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer.
  • Page 34 Remove the screw that secures the power-button board to the palm-rest assembly. power-button board screw Lift the power-button board off the palm-rest assembly.

  • Page 35: Replacing The Power-Button Board

    Replacing the power-button board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer.

  • Page 36: Removing The Status-Light Board

    Removing the status-light board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer.
  • Page 37 Remove the screw that secures the status-light board to the palm-rest assembly. screw status-light board Lift the status-light board off the palm-rest assembly.

  • Page 38: Replacing The Status-Light Board

    Replacing the status-light board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer.

  • Page 39: Removing The Display Assembly

    Removing the display assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer.
  • Page 40 Disconnect the antenna cables from the wireless card. adhesive tape screw wireless-card bracket antenna cables Turn the computer over and open the display. Peel off the adhesive tapes that secure the antenna cables to the system board. NOTE: Make note of the cable routing before removing any cable from its routing guide. 10 Remove the antenna cables from the routing guides on the display hinges.
  • Page 41 13 Disconnect the logo-board cable from the system board and remove it from the routing guides on the display hinges. display cable connector latch adhesive tapes (2) antenna cables (2) connector logo-board cable 14 Remove the screws that secure the display assembly to the computer base.

  • Page 42: Replacing The Display Assembly

    11 Adhere the adhesive tape to the wireless card. 12 Turn the computer over and open the display. 13 Align the screw holes on the hinge caps with the screw holes on the display hinges. 14 Replace the screws that secure the hinge caps to the display hinges.

  • Page 43: Removing The Power-Adapter Port

    Removing the power-adapter port WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer.
  • Page 44 Remove the screws that secure the system board to the computer base. system board screws (3) Slide and lift the system-board assembly. Turn the system-board assembly over. Disconnect the power-adapter port cable and remove the power-adapter port from the system board. power-adapter port cable system-board connector...

  • Page 45: Replacing The Power-Adapter Port

    Replacing the power-adapter port WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer.

  • Page 46: Removing The Heat-Sink Assembly

    Removing the heat-sink assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer.

  • Page 47: Procedure

    Procedure Disconnect the fan cables from the connectors on the system board. connectors (2) fan cables(2) Turn the system board over.
  • Page 48 Remove the screws that secure the heat-sink assembly to the system board. heat-sink assembly screws (7) Lift the heat-sink assembly off the system board.

  • Page 49: Replacing The Heat-Sink Assembly

    Replacing the heat-sink assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer.

  • Page 50: Removing The Wireless Card

    Removing the wireless card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer.

  • Page 51: Replacing The Wireless Card

    Replacing the wireless card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer.

  • Page 52: Removing The Coin-Cell Battery

    Removing the coin-cell battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer.

  • Page 53: Replacing The Coin-Cell Battery

    Replacing the coin-cell battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer.

  • Page 54: Removing The System Board

    Removing the system board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer.

  • Page 55: Replacing The System Board

    Replacing the system board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer.

  • Page 56: Removing The Battery

    Removing the battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer.

  • Page 57: Replacing The Battery

    Replacing the battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer.

  • Page 58: Removing The Speakers

    Removing the speakers WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer.

  • Page 59: Replacing The Speakers

    Replacing the speakers WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer.

  • Page 60: Removing The Computer Base

    Removing the computer base WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer.

  • Page 61: Replacing The Computer Base

    Replacing the computer base WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer.

  • Page 62: Removing The Display Bezel

    Removing the display bezel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer.
  • Page 63 Disconnect the logo-board cable from the logo board. logo board display-board cables (3) logo-board cable display bezel...

  • Page 64: Replacing The Display Bezel

    Replacing the display bezel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer.

  • Page 65: Removing The Display Panel

    Removing the display panel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer.
  • Page 66 Lift the connector latch and disconnect the display cable from the display panel. display panel connector latch display cable...

  • Page 67: Replacing The Display Panel

    Replacing the display panel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer.

  • Page 68: Removing The Camera

    Removing the camera WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer.
  • Page 69 Using a plastic scribe, pry the camera module off the display back-cover. plastic scribe camera module...

  • Page 70: Replacing The Camera

    Replacing the camera WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer.

  • Page 71: Removing The Display Hinges

    Removing the display hinges WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer.

  • Page 72: Replacing The Display Hinges

    Replacing the display hinges WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer.

  • Page 73: Removing The Display Back-Cover

    Removing the display back-cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer.
  • Page 74 Note the display cable routing and peel the camera cable off the display back-cover. camera cable display back-cover display back-cover...

  • Page 75: Replacing The Display Back-Cover

    Replacing the display back-cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer.

  • Page 76: Bios Setup Program

    BIOS setup program Overview CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS setup program. Certain changes can make your computer work incorrectly. NOTE: Before you change BIOS setup program, it is recommended that you write down the BIOS setup program screen information for future reference.
  • Page 77 Main Second HDD Displays the type of secondary hard-drive installed. AC Adapter Type Displays the type of AC adapter connected to your computer. System Memory Displays the system memory. Extended Memory Displays the extended memory. Memory Speed Displays the memory speed. Advanced Intel(R) SpeedStep Technology Allows you to enable or disable Intel (R) Speedstep...

  • Page 78: Boot Sequence

    Advanced USB debug Allows you to enable or disable this port for Windows debugging. Default: Disabled Advanced-Performance options with Alienware Graphics Amplifier Overclocking Feature Allows you to enable or disable global overclocking feature. Default: Disabled Security Unlock Setup Status Displays if the setup status is unlocked.

  • Page 79: Boot Options

    Boot options Floppy — The computer attempts to boot from the floppy disk drive. If no operating system is on the drive, the computer generates an error message. Hard Drive — The computer attempts to boot from the primary hard drive. If no operating system is on the drive, the computer generates an error message.

  • Page 80: Flashing The Bios

    Flashing the BIOS You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: Turn on the computer. Go to dell.com/support. If you have your computer's Service Tag, type your computer's Service Tag and click Submit. If you do not have your computer's Service Tag, click Detect My Product to allow automatic detection of the Service Tag.

  • Page 81: Getting Help And Contacting Alienware

    Getting help and contacting Alienware Self-help resources You can get information and help on Alienware products and services using these online self-help resources: Self-Help Information Self-Help Options Windows 8.1—Open the Search charm, type Help and Accessing Windows Help Support in the search box and press Enter.

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