1. Manuals
  2. Brands
  3. Fujitsu Manuals
  4. Scanner
  5. S1500 - ScanSnap Deluxe Bundle
  6. Installation & troubleshooting manual

Fujitsu ScanSnap S1500 Installation & Troubleshooting Manual

Hide thumbs Also See for ScanSnap S1500:
Table of Contents

Quick Links

See also: Operator's Manual
P3PC-3792-02ENZ0

Troubleshooting

(installation)
Table of Contents
loading

Related Manuals for Fujitsu ScanSnap S1500

Summary of Contents for Fujitsu ScanSnap S1500

  • Page 1: Troubleshooting

    P3PC-3792-02ENZ0 Troubleshooting (installation)

  • Page 2: Introduction

    Introduction Thank you for purchasing the color image scanner ScanSnap S1500/S1500M/S1300/S1100 (hereinafter referred to as "the ScanSnap"). This manual provides information about resolutions for troubles that you may have upon installing the software bundled with the ScanSnap, and how to install and uninstall the software.
  • Page 3 Setup DVD-ROM into the DVD-ROM drive. Select [Applications] from the sidebar in Finder, and double-click [ScanSnap] [Manual] [Troubleshooting (installation)]. Bundled with ScanSnap S1500 and S1500M *1 : Bundled with ScanSnap S1300 *2 : Bundled with ScanSnap S1100 *3 :...

  • Page 4: About This Manual

    Introduction ■ About This Manual Structure of This Manual This manual consists of the following: Troubles and Resolutions in Windows This chapter explains about the resolutions for when you failed to install the software bundled with the ScanSnap, or when the ScanSnap does not operate normally after software installation.

  • Page 5: Screen Examples In This Manual

    Introduction Screen Examples in This Manual Windows screen Screenshots in this manual are used according to guidelines provided by Microsoft Corporation. The screenshots used in this manual are of Windows Vista. The actual windows and operations may differ depending on the operating system that you are using.
  • Page 6 : Adobe Acrobat All the descriptions in this manual assume the usage of Adobe Acrobat bundled with ScanSnap S1500/S1500M. Unless otherwise specified, the term Adobe Acrobat refers to the Adobe Acrobat bundled with ScanSnap S1500/S1500M. Note that Adobe Acrobat may be upgraded without notice.

  • Page 7: Table Of Contents

    Contents Introduction ................... 2 ■ About This Manual ............... 4 Troubles and Resolutions in Windows ........9 How to find your resolution ............... 10 If your first attempt to install failed ........... 11 If you have installed the software before ......... 12 ■...
  • Page 8 Contents ■ Evernote for Windows ................43 ■ Scan to Microsoft SharePoint............... 45 ■ Trial software..................47 ■ Adobe Acrobat ..................49 Installing in Mac OS ................51 ■ System requirements ................51 ■ How to install the software ..............52 ■...

  • Page 9: Troubles And Resolutions In Windows

    Troubles and Resolutions in Windows This chapter explains about the resolutions for troubles that you may have upon installing or uninstalling the bundled software in Windows. How to find your resolution..........10 If your first attempt to install failed .

  • Page 10: How To Find Your Resolution

    How to find your resolution How to find your resolution When you have trouble installing the software successfully or the ScanSnap does not operate normally after installation is complete, refer to the flow chart below for troubleshooting. "If your first attempt to install failed"...

  • Page 11: If Your First Attempt To Install Failed

    If your first attempt to install failed If your first attempt to install failed This section explains how to troubleshoot when you failed to install the bundled software the first time. If you have installed any software bundled with the ScanSnap (including models other than S1500/S1500M/S1300/S1100) before, refer to "If you have installed the software before"...

  • Page 12: If You Have Installed The Software Before

    If you have installed the software before If you have installed the software before This section explains how to troubleshoot when you failed to reinstall the software in a computer in which the software bundled with the ScanSnap (including models other than S1500/S1500M/S1300/S1100) has been installed before.

  • Page 13: Uninstall The Software

    If you have installed the software before Uninstall the software. For Windows 7 / Windows Vista 1. Select [Start] menu [Control Panel] [Programs]. 2. Select [Programs and Features]. A list of installed software is displayed. 3. Select a software to uninstall. The following software must be uninstalled: - ScanSnap Manager - ScanSnap Organizer...

  • Page 14: For Windows Xp

    If you have installed the software before For Windows XP 1. Select [start] menu [Control Panel] [Add or Remove Programs]. A list of installed software is displayed. 2. Select a software to uninstall. The following software must be uninstalled: - ScanSnap Manager - ScanSnap Organizer - CardMinder To uninstall more than one software, repeat steps...

  • Page 15: For Windows 2000

    If you have installed the software before For Windows 2000 For S1100, Windows 2000 is not supported. 1. Select [Start] menu [Settings] [Control Panel] [Add/Remove Programs]. A list of installed software is displayed. 2. Select a software to uninstall. The following software must be uninstalled: - ScanSnap Manager - ScanSnap Organizer - CardMinder...

  • Page 16: Removing The Installation Information

    If you have installed the software before ■ Removing the installation information If the name of the software that you tried to uninstall still remains in the list in [Programs and Features] of the Control Panel, or if the software cannot be uninstalled for some reason, you need to remove the installation information.
  • Page 17 If you have installed the software before Select the software from which you want to remove the installation information. ScanSnap Manager 1. Select [ScanSnap Manager] and click the [Remove] button. A confirmation message appears. 2. Click the [Yes] button. A message appears to check whether or not to remove the profile information. 3.
  • Page 18 If you have installed the software before ScanSnap Organizer/CardMinder 1. Select [ScanSnap Organizer] or [CardMinder], and click the [Remove] button. A confirmation message appears. 2. Click the [Yes] button. The installation information is removed, and the following message appears. 3. Click the [OK] button to close the [Remove Installation Information] dialog box. By repeating step 5., remove the installation information of all the software listed in the [Remove Installation Information] dialog box.
  • Page 19 If you have installed the software before Confirm that the installation folder no longer exists. If the [ScanSnap] folder remains in the following location, rename the folder (e.g. [-ScanSnap]). This folder can later be deleted once the installation is successfully completed.

  • Page 20: Installing The Software From The [Scansnap Setup] Dialog Box

    If you have installed the software before ■ Installing the software from the [ScanSnap Setup] dialog box Once you have uninstalled the software or removed the installation information, install the software from the [ScanSnap Setup] dialog box. Install the software in the following procedure. Restart your computer.
  • Page 21 If you have installed the software before Click the [Install Products] button. Example: [ScanSnap Setup] dialog box for S1500 The [Install Products] dialog box appears.
  • Page 22 If you have installed the software before Click the [ScanSnap] button. Example: [Install Products] dialog box for S1500 The [ScanSnap] dialog box appears, displaying the [Welcome to the InstallShield Wizard for ScanSnap] screen. Follow the instructions on the screen to continue with the installation.

  • Page 23: Installing One Software At A Time

    If you have installed the software before ■ Installing one software at a time Install the software one by one in the following procedure. Restart your computer. Log on as a user with Administrator privileges. If an anti-virus software is running, disable the software temporarily. If you cannot disable the anti-virus software, check if the software is set to lock the application.

  • Page 24: When The Scansnap Manager Icon Does Not Appear

    When the ScanSnap Manager icon does not appear When the ScanSnap Manager icon does not appear This section explains how to troubleshoot when the ScanSnap Manager icon does not appear on the taskbar even though you installed the software and connected the ScanSnap to the computer.

  • Page 25: When Scansnap Manager Does Not Operate Normally

    When ScanSnap Manager does not operate normally When ScanSnap Manager does not operate normally If the ScanSnap Manager icon is displayed as even though you installed the software and connected the ScanSnap to the computer, perform the following procedures. In Windows 7, the ScanSnap Manager icon is displayed in the menu which appears when you click on the taskbar.

  • Page 26: Checking If Scansnap Manager Is Operating Normally

    When ScanSnap Manager does not operate normally ■ Checking if ScanSnap Manager is operating normally Turn the ScanSnap off then back on. Make sure to leave at least five seconds between turning the power ON/OFF. If the problem persists, proceed to If you are using a USB hub, connect the ScanSnap to the computer directly.
  • Page 27 When ScanSnap Manager does not operate normally Check the privileges to access the installation files. 1. Select [Start] menu [All Programs] [ScanSnap Manager] [ScanSnap Support Tool]. The [ScanSnap Support Tool] dialog box appears. 2. Click the [Check] button, and proceed by following the instructions displayed on the screen.
  • Page 28 When ScanSnap Manager does not operate normally Recover the connection with the ScanSnap. 1. Select [Start] menu [All Programs] [ScanSnap Manager] [ScanSnap Support Tool]. The [ScanSnap Support Tool] dialog box appears. 2. Click the [Recover] button, and proceed by following the instructions displayed on the screen.

  • Page 29: Removing The Scansnap's Connection Information

    When ScanSnap Manager does not operate normally ■ Removing the ScanSnap's connection information The ScanSnap might have been connected to the computer before you installed the software. In that case, you need to remove the connection information of the ScanSnap. Remove the ScanSnap's connection information in the following procedure.

  • Page 30: When Scansnap Manager Does Not Operate Normally

    When ScanSnap Manager does not operate normally Restart your computer. Connect the USB cable to the computer. Turn the ScanSnap on. The ScanSnap Manager icon appears on the taskbar. Make sure that the displayed icon is If the problem persists, refer to "If you have installed the software before"...

  • Page 31: When You Cannot Uninstall The Software

    When you cannot uninstall the software When you cannot uninstall the software This section explains how to troubleshoot when you cannot uninstall ScanSnap Manager, ScanSnap Organizer or CardMinder. Restart the computer and log on as a user with Administrator privileges. Remove the installation information.

  • Page 32: Troubles And Resolutions In Mac Os

    Troubles and Resolutions in Mac OS This chapter explains about the resolutions for troubles that you may have upon installing the bundled software in Mac OS. If you have installed the software before ........33 If you failed to install Evernote for Mac .

  • Page 33: If You Have Installed The Software Before

    If you have installed the software before If you have installed the software before This section explains how to troubleshoot when you failed to reinstall the software in a computer in which the software bundled with the ScanSnap (including models other than S1500/S1500M/S1300/S1100) has been installed before.

  • Page 34: If You Failed To Install Evernote For Mac

    If you failed to install Evernote for Mac If you failed to install Evernote for Mac If you try to install "Evernote for Mac" that is bundled with the ScanSnap when Evernote for Mac is already installed in your computer, an error message may appear. In that case, perform the following procedure.

  • Page 35: Installing The Software

    Installing the Software This chapter explains how to install the software bundled with the ScanSnap. Installing in Windows ..........36 Installing in Mac OS .

  • Page 36: Installing In Windows

    Installing in Windows Installing in Windows This section explains how to install the software in Windows. ■ System requirements Windows 7 Windows Vista Windows XP Windows 2000 Operating system (32 bit/64 bit) (*1) (32 bit/64 bit) (*2) (32 bit) (*3) ®...
  • Page 37 Installing in Windows The following applications may be installed at the same time when ScanSnap Manager, ScanSnap Organizer or CardMinder is installed. Windows Vista .NET Framework 3.5 SP1 (500 MB free disk space required) Windows XP - If Service Pack 3 or later is installed .NET Framework 3.5 SP1 (500 MB free disk space required) - If Service Pack 2 is installed Windows Installer 3.1 (30 MB free disk space required)

  • Page 38: How To Install The Software

    Installing in Windows ■ How to install the software When you insert the Setup DVD-ROM into the DVD-ROM drive on your computer, the [ScanSnap Setup] dialog box appears. Example: [ScanSnap Setup] dialog box for S1500 The functions of each button in the [ScanSnap Setup] dialog box are as follows. Button Function Readme...

  • Page 39: Scansnap Software

    Installing in Windows ■ ScanSnap software Install the following software: ScanSnap Manager ScanSnap Organizer CardMinder ABBYY FineReader for ScanSnap The procedure is as follows. Turn on the computer and log on as a user with Administrator privileges. Insert the Setup DVD-ROM into the DVD-ROM drive. The [ScanSnap Setup] dialog box appears.
  • Page 40 Installing in Windows Click the [ScanSnap] button. Example: [Install Products] dialog box for S1500 The [ScanSnap] dialog box appears, displaying the [Welcome to the InstallShield Wizard for ScanSnap] screen. Click the [Next] button. The [ScanSnap Setup] dialog box appears. Read the message about anti-virus software, and click the [OK] button. The [Select Features] screen appears.
  • Page 41 Installing in Windows Confirm the check boxes of the software that you want to install are selected, and click the [Next] button. The software will not be installed unless the check box is selected. Note that you must install ScanSnap Manager. Also, it is recommneded to install all software in order to utilize the features of the ScanSnap.
  • Page 42 Installing in Windows Read the instuctions, and click the [Next] button. The [ScanSnap S1100 How to load a document (2/2)] screen appears. Read the instructions, and click the [Next] button. The [InstallShield Wizard Complete] screen appears. Click the [Finish] button. Remove the Setup DVD-ROM from the DVD-ROM drive.

  • Page 43: Evernote For Windows

    Installing in Windows ■ Evernote for Windows The procedure is as follows. Turn on the computer and log on as a user with Administrator privileges. Insert the Setup DVD-ROM into the DVD-ROM drive. The [ScanSnap Setup] dialog box appears. If the [ScanSnap Setup] dialog box does not appear, double-click "ScanSnap.exe" in the Setup DVD-ROM via Windows Explorer.
  • Page 44 Installing in Windows Click the [Evernote] button. Example: [Install Products] dialog box for S1500 Installation starts. Follow the instructions on the screen to complete the installation. Click the [Finish] button when the installation complete notification is displayed. Remove the Setup DVD-ROM from the DVD-ROM drive.

  • Page 45: Scan To Microsoft Sharepoint

    Installing in Windows ■ Scan to Microsoft SharePoint The procedure is as follows. For details about system requirements and notes on installation, refer to "Readme" of Scan to Microsoft SharePoint. Click the [Scan to Microsoft SharePoint] button in the [Readme] dialog box to open the Readme file.
  • Page 46 Installing in Windows Click the [Scan to Microsoft SharePoint] button. Example: [Install Products] dialog box for S1500 Installation starts. Follow the instructions on the screen to complete the installation. Click the [Close] button when the installation complete notification is displayed. Remove the Setup DVD-ROM from the DVD-ROM drive.

  • Page 47: Trial Software

    Installing in Windows ■ Trial software The procedure is as follows. For details about system requirements and installation, refer to "Readme" of the trial version software. Click on the name of the software in the [Trial Software] dialog box, then click the [Readme] button to open the Readme file.
  • Page 48 Installing in Windows Click the button of the trial software you want to install. The setup dialog box of the trial software appears (e.g. [Rack2-Filer Setup]). Click the [Install Product] button. Installation starts. Follow the instructions on the screen to complete the installation. Click the [Finish] button when the installation complete notification is displayed.

  • Page 49: Adobe Acrobat

    Installing in Windows ■ Adobe Acrobat Install Adobe Acrobat in the following procedure. Adobe Acrobat DVD-ROM for Windows is bundled with S1500. Adobe Acrobat can be used in the following operating systems: - Windows 7 - Windows Vista (Service Pack 2 or later required) - Windows XP (Service Pack 3 or later required) Additional requirements are as follows: - Internet Explorer 7.0 or later / Firefox 3.5 or later...
  • Page 50 Installing in Windows Click the [Next] button. Follow the instructions on the screen to complete the installation. For details about the installation of Adobe Acrobat, refer to "Readme" included on the Adobe Acrobat DVD-ROM. To open Readme, open the file below via Windows Explorer. DVD-ROM drive: \ReadMe.htm For details about how to use Adobe Acrobat, refer to the Adobe Acrobat Help.

  • Page 51: Installing In Mac Os

    Installing in Mac OS Installing in Mac OS This section explains how to install the software in Mac OS. ■ System requirements Operating system Mac OS X v10.7 Mac OS X v10.6 Mac OS X v10.5 Mac OS X v10.4 (*1) (*2) ®...

  • Page 52: How To Install The Software

    Installing in Mac OS ■ How to install the software When you insert the Setup DVD-ROM into the DVD-ROM drive on your computer, the [ScanSnap] window appears. Example: [ScanSnap] window for S1500M The functions of each icon in the [ScanSnap] window are as follows. Icon Function ScanSnap...

  • Page 53: Scansnap Software

    Installing in Mac OS ■ ScanSnap software Install the following software: ScanSnap Manager ABBYY FineReader for ScanSnap Cardiris The procedure is as follows. Turn on the computer and log in as a user with Administrator privileges. Insert the Setup DVD-ROM into the DVD-ROM drive. The [ScanSnap] window appears.
  • Page 54 Installing in Mac OS Click the [Continue] button. The [Install ScanSnap] window appears, displaying the [Welcome to the ScanSnap Installer] screen. Click the [Continue] button. The [Important Information] screen appears. Read [Important Information], and then click the [Continue] button. The [Software License Agreement] screen appears. Read the "END-USER LICENSE AGREEMENT", and click the [Continue] button.
  • Page 55 Installing in Mac OS To accept the license agreement, click the [Agree] button. The [Standard Install on "disk name"] screen appears. Click the [Install] button. To install only ScanSnap Manager, clear the [ABBYY FineReader for ScanSnap] and [Cardiris] checkboxes in the [Custom Install on "disk name"] screen which is displayed by clicking the [Customize] button.
  • Page 56 Installing in Mac OS Read the instructions, and click the [Continue] button. The [ScanSnap S1100 how to load a document 2] screen appears. Read the instructions, and click the [Continue] button. The message "The installation was successful" appears on the screen. Click the [Close] button.

  • Page 57: Evernote For Mac

    Installing in Mac OS ■ Evernote for Mac The procedure is as follows. Turn on the computer and log in as a user with Administrator privileges. Insert the Setup DVD-ROM into the DVD-ROM drive. The [ScanSnap] window appears. Double-click the [Evernote] icon. Example: [ScanSnap] window for S1500M A confirmation message appears.
  • Page 58 Installing in Mac OS To accept the license agreement, click the [Agree] button. A window to start installing Evernote for Mac appears. Drag the [Evernote] icon onto the [Applications] icon. Evernote for Mac is copied into the [Applications] folder. When the copying is finished, drag the Evernote icon on the desktop into the Trash.
  • Page 59 Installing in Mac OS Remove the Setup DVD-ROM from the DVD-ROM drive. If the installation is not successfully completed, refer to "Troubles and Resolutions in Mac OS" (page 32). Prepare for the linkage with Evernote. Start up Evernote and create a new Notebook.

  • Page 60: Adobe Acrobat

    Installing in Mac OS ■ Adobe Acrobat Install Adobe Acrobat in the following procedure. Adobe Acrobat DVD-ROM for Mac OS is bundled with S1500M. Adobe Acrobat can be used in the following operating systems: - Mac OS X v10.6 (Adobe Acrobat 9.1 or later required.) - Mac OS X v10.5 - Mac OS X v10.4.11 Additional requirements are as follows:...
  • Page 61 Installing in Mac OS When the copying is finished, install Adobe Acrobat in the following pro- cedure. 1. Double-click the [Applications] icon. 2. Open the [Adobe Acrobat 9 Pro] in the [Applications] folder. 3. Double-click the [Adobe Acrobat Pro] icon and follow the instructions on the screen to continue with the installation.

  • Page 62: Uninstalling The Software

    Uninstalling the Software This chapter explains how to uninstall the software bundled with the ScanSnap. For details about installation, refer to "Installing the Software" (page 35). Uninstalling in Windows ..........63 Uninstalling in Mac OS.

  • Page 63: Uninstalling In Windows

    Uninstalling in Windows Uninstalling in Windows This section explains how to uninstall the following software: ScanSnap Manager ScanSnap Organizer CardMinder ABBYY FineReader for ScanSnap Evernote for Windows Scan to Microsoft SharePoint The procedure is as follows. Turn on the computer and log on as a user with Administrator privileges. Exit all running software.
  • Page 64 Uninstalling in Windows Click the [Uninstall] button. A confirmation message appears. Click the [Yes] button. The software is uninstalled. Screen displays may vary slightly depending on the operating system that you are using. In that case, follow the instructions by the operating system. Example: - [Programs and Features] In Windows XP: [Add or Remove Programs]...

  • Page 65: Uninstalling In Mac Os

    Uninstalling in Mac OS Uninstalling in Mac OS This section explains how to uninstall the following software: ScanSnap Manager ABBYY FineReader for ScanSnap Cardiris Evernote for Mac ■ ScanSnap Manager Turn on the computer and log in as a user with Administrator privileges. From Finder, select [Applications] and double-click [ScanSnap] [Sub] [ScanSnap Uninstaller.app].
  • Page 66 Uninstalling in Mac OS Click the [Close] button. If ScanSnap Manager has been configured as a login item with a user account other than the current one, remove it in the following procedure: 1. Log in under the user account where ScanSnap Manager is set as a login item. 2.

  • Page 67: Abbyy Finereader For Scansnap

    Uninstalling in Mac OS ■ ABBYY FineReader for ScanSnap Turn on the computer and log in as a user with Administrator privileges. Exit ABBYY FineReader for ScanSnap if it is running (select [(Application name)] [Quit FineReader for ScanSnap] from the menu bar). One of the following application names is displayed on the menu bar: FineReader for ScanSnap Scan to Excel...

  • Page 68: Cardiris

    Uninstalling in Mac OS ■ Cardiris Turn on the computer and log in as a user with Administrator privileges. Exit Cardiris if it is running (select [Cardiris for ScanSnap] [Quit Cardiris for ScanSnap] from the menu bar). From Finder, select [Applications] [Cardiris for ScanSnap], and drag the [Cardiris for ScanSnap] folder into the Trash.

  • Page 69: Index

    Index ABBYY FineReader for ScanSnap Uninstall .......... 39 ......... 63 Windows Windows ........... 53 ........... 65 Mac OS Mac OS Adobe Acrobat .......... 49 Windows ........... 60 Mac OS ..........53 Cardiris ........... 39 CardMinder ........57 Evernote for Mac ......
  • Page 70 Issued by : PFU LIMITED The contents of this manual are subject to change without notice. PFU LIMITED assumes no liability for incidental or consequential damages arising from the use of this product, and any claims by a third party.

This manual is also suitable for:

Scansnap s1500mScansnap s1300Scansnap s1100

Table of Contents