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HP iPAQ rx3000 series Frequently Asked Questions Manual

Ipaq rx3000 series mobile media companion
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HP iPAQ rx3000 series
Mobile Media Companion
How Do I...?
Look inside to find answers to
frequently asked questions
about product setup, features,
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  • Page 1 HP iPAQ rx3000 series Mobile Media Companion How Do I...? Look inside to find answers to frequently asked questions about product setup, features, and more.
  • Page 2 The warranties for HP products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty.

  • Page 3: Table Of Contents

    I Can Access with iPAQ Mobile Media? ..25 How Do I Use Windows Media Player to Play Copy-Protected Music and Video on My HP iPAQ?..27 How Do I Protect My HP iPAQ Screen and Camera Lens from Damage or Cracking? .
  • Page 4 How Do I Transfer Files from My Personal Computer to My HP iPAQ ? ....... . 46 How Do I Turn Bluetooth On and Off? .

  • Page 5: How Do I Find My User's Guide

    HP support specialist. How Do I Find My User’s Guide? To find your HP iPAQ rx3000 series Mobile Media Companion User’s Guide, follow these steps: 1. Locate the Companion CD that came with your HP iPAQ.
  • Page 6 In addition to the Companion CD, you also have the HP Image Zone CD. The HP Image Zone application allows you to view and edit image files that are stored on your HP iPAQ. In addition to the User’s Guide, the Companion CD contains: ■...

  • Page 7: How Do I Synchronize Calendar, E-Mail, Contact

    HP iPAQ on the go. Microsoft ActiveSync, located on the Companion CD, is the software that allows your HP iPAQ and your personal computer to communicate with each other.
  • Page 8 Companion CD into your personal computer. This introduction demo highlights the things you can do with your new HP iPAQ. To skip this introduction demo, click Skip Introduction. 2. Select Start Here from the main menu and follow the instructions on the screen.
  • Page 9 4. When the Set Up a Partnership screen is displayed, select Standard Partnership and click Next. 5. When the New Partnership screen displays, select Synchronize with this desktop computer, then click Next.
  • Page 10 (e.g., home and office). 7. When the Select Synchronization Settings screen displays, check the items you want to synchronize between your HP iPAQ and your personal computer. Note: Some of the synchronization settings can be customized. If you select an item that can be customized, the Settings button is enabled.
  • Page 11 ActiveSync to synchronize. Occasionally when attempting to synchronize to a personal computer, you might receive an “Unable to Detect Device” error message. This usually means your HP iPAQ is not properly connected to the desktop cradle or sync cable.
  • Page 12 If you get this error: 1. Make sure the desktop cradle or sync cable USB connector is securely connected to your personal computer. 2. Once the connection issue is resolved, ActiveSync begins synchronizing automatically. If ActiveSync does not begin synchronizing, start it manually. On your personal computer, click Start >...

  • Page 13: How Do I Regain Functionality If My Hp Ipaq Locks Up Or Runs Slowly (Perform A Soft "Normal" Reset)

    Follow these steps to save data and reset your HP iPAQ: 1. Press the iTask button. 2. Tap and hold on any application in the list. 3. Tap on Close All Tasks. 4. Locate the recessed Reset button on the bottom of your HP iPAQ.
  • Page 14 5. Use the stylus to lightly press the Reset button. The HP iPAQ restarts and displays the Launch Page or traditional Today screen.

  • Page 15: How Do I Switch From The Launch Page

    Traditional Today Screen Note: The built-in HP Photosmart camera is available only in select HP iPAQ models. To upgrade your model, please refer to the Accessories Brochure for information on the HP Photosmart Mobile Camera. 2. In Settings, tap the Items tab and uncheck the iPAQ Entertainment box to turn off the Launch page.

  • Page 16: How Do I Maximize Battery Life

    ■ Tap Start > Settings > System tab > Power > Main tab, then set the HP iPAQ to turn off after a short time, if it is not being used. ■ Tap Start > Settings > System tab > Backlight, then set the backlight to go off quickly after you stop using your HP iPAQ.

  • Page 17: How Do I View Pictures That I Have Already Taken

    Already Taken? To view pictures using your HP iPAQ, follow these steps: 1. From the Start menu, tap Programs > HP Image Zone. 2. Tap a thumbnail (i.e., a small representation of a larger image) to select the picture. A preview of the picture and information about it displays.

  • Page 18: How Do I Turn Wi-Fi On Or Off

    ), and then tap the Wi-Fi button. When Wi-Fi is on, the Wireless LED (on the top-left corner of your HP iPAQ) turns blue and the Wi-Fi button turns amber. Once you connect to a wireless network, the Wi-Fi button turns green.

  • Page 19: How Do I Use Wi-Fi

    How Do I Use Wi-Fi? Wireless access eliminates the need to use cables to connect your HP iPAQ to the Internet. However, to be able to use Wi-Fi, you must have a Wireless Access Point. These access points transmit data to and from your wireless device. Your HP iPAQ can connect directly to your wireless network through Wi-Fi.

  • Page 20: How Do I Connect To My Wireless Home Network

    How Do I Connect to My Wireless Home Network? To start using your HP iPAQ in your home as a wireless device, you need to connect to your wireless network. To connect to your wireless network, you must have the following information: ■...
  • Page 21 Note: To use iPAQ Mobile Media, you must select “Work” to use the wireless network. For more information about the iPAQ Mobile Media features, refer to the Special Features Guide.
  • Page 22 Settings button and your preferred networks appear in the list. You can choose whether to connect only to preferred networks or to have your HP iPAQ connect to any available network whether it is preferred or not.
  • Page 23 Note: If your network name is not listed, you need to add it to the preferred network lists. If Wi-Fi is turned on, tap the Settings button then tap Add New... from the Configure Wireless Networks list. Enter your network name, then choose if it connects to Work or Internet.
  • Page 24 Note: To use iPAQ Mobile Media, you must select “Work” to use the wireless network. For more information about the iPAQ Mobile Media features, refer to the Special Features Guide. 4. Tap the Network Key tab, enter any data encryption settings. 5.

  • Page 25: How Do I Configure My Wireless Settings To Use Ipaq

    Web site. Once you have purchased this service, you will be able to connect to their hotspots using your HP iPAQ. Some public places may even provide free hotspot connection. Note: If you experience problems connecting to the hotspot location, you need to contact the service provider.
  • Page 26 Your HP iPAQ comes with integrated Wi-Fi wireless networking. However, to use the wireless features, you must also have a working Wi-Fi wireless network. The Media Control, Media Stream, and Media Copy modes in iPAQ Mobile Media appear gray, when: ■...
  • Page 27 Windows XP. It cannot be installed on personal computers running Windows 2000, Windows ME, Windows 98 or Windows 95. To set up your HP iPAQ to correctly connect to your wireless network, you will need to: 1. To turn on Wi-Fi from the Launch page or traditional Today...
  • Page 28 If this is the first time you are connecting to your network, please review the “How Do I Use Wi-Fi?” in this document for help connecting to your network. 2. Tap Start > Settings > Connections tab, Connections> Advanced tab. Then tap Select Networks and verify that your wireless network is set for Programs that automatically connect to a private network should connect using: My ISP.

  • Page 29: How Do I Find The Media Servers And Media Players That I Can Access With Ipaq Mobile Media

    3. From previous screen, tap OK on Settings screen, then tap OK on the Connections screen. Then tap the Network Cards icon, choose your network name from the list and tap on it. Verify that it connects to Work. 4. Select OK until you are back at the Launch page. Select the Mobile Media icon to launch iPAQ Mobile Media.
  • Page 30 Note: All media servers and players are not simultaneously identified. It may take up to 30 seconds to identify available media servers and players on your wireless network. By selecting Refresh Servers and Players from the Wrench menu, you can manually scan your wireless home network for available media servers and players.

  • Page 31: How Do I Use Windows Media Player To Play Copy-Protected Music And Video On My Hp Ipaq

    How Do I Use Windows Media Player to Play Copy-Protected Music and Video on My HP iPAQ? Music and video files are typically copy-protected for two reasons: ■ Music and videos purchased from various online stores are encoded with copy protection (also known as digital rights management or DRM).
  • Page 32 HP iPAQ, you must use Windows Media Player. To transfer copy-protected files to your HP iPAQ, follow these steps: 1. Place your HP iPAQ in its desktop cradle or connect it to the sync cable. 2. Open Windows Media Player on your personal computer.
  • Page 33 To successfully copy any copy-protected media to your HP iPAQ, you must use Windows Media Player on your personal computer to copy the media to your HP iPAQ. You then must use Windows Media Player on your HP iPAQ to play copy-protected media.
  • Page 34 The following table lists the various media formats that you can play with your HP iPAQ and the media players that can play them. iPAQ Mobile Media Windows Media Media Media Media Media Local Image Pocket Format Player Control Stream...

  • Page 35: How Do I Protect My Hp Ipaq Screen And Camera Lens From Damage Or Cracking

    Accessories Brochure for information on the HP Photosmart Mobile Camera. Ä CAUTION: The screen and camera lens of your HP iPAQ is made of glass and can be damaged or broken by drops, impacts, or pressure. Note: HP is not responsible for damage that occurs as a result of your failure to follow the instructions that came with the HP branded product.

  • Page 36: How Do I Migrate Data From Palm Desktop To Windows Mobile 2003

    CAUTION: To reduce the risk of damage to the internal components, do not spray liquid directly on the screen or allow excess liquid to drip inside your HP iPAQ. Using soap or other cleaning products on the screen may discolor the finish and damage it.
  • Page 37 5. You will need to do the following tasks as described in “How Do I Synchronize Calendar, E-mail, Contact Data and More between My HP iPAQ and PC (installing Microsoft ActiveSync and establishing Partnerships)?” in this document: ❏...

  • Page 38: How Do I Print Wirelessly

    How Do I Print Wirelessly? You can print only photos from your HP iPAQ using a Wi-Fi, Bluetooth, or infrared printer. Note: The HP Image Zone software installed on your handheld supports the printing of photos. If you want to print e-mail...
  • Page 39 (You will be prompted to enter specific details about your printer. For additional information on configuring your printer, refer to the on-screen Help for HP Image Zone.) Note: You should only need to perform the above steps once for each Bluetooth-enabled printer you want to use.
  • Page 40 For more information on Bluetooth, refer to “Using Bluetooth” in the User’s Guide located on the Companion CD or go to the HP Web site and chat with an online agent. To receive instructions on how to chat with an online agent, refer to the question ““How Do...

  • Page 41: How Do I Restore My Hp Ipaq Default Settings And Erase All My Data (Perform A Hard "Full" Reset)

    You want to restore default settings. ■ A problem with your HP iPAQ is not fixed after a soft reset. Performing a hard reset on your HP iPAQ does not erase programs that came with your HP iPAQ. The information that you have entered into your HP iPAQ will be erased.
  • Page 42 Mobile Media and iTasks buttons then remove the stylus from the Reset button. The HP iPAQ resets and powers on. If the HP iPAQ does not power on after a reset, try the following: ■ Check the battery door to ensure it is locked. If not, replace the battery door by matching the tabs on the cover to the latches on the HP iPAQ and snap it into place.

  • Page 43: How Do I Manage Available Storage

    By saving most of your files in iPAQ File Store, you can take full advantage of the memory capacity of your HP iPAQ. You can also store your data files on storage cards. If you have an iPAQ rx3100 or rx3400 series, it is recommended that you save most of your files on SD or MMC cards to maximize the main memory.
  • Page 44 (hard) reset. Note: The size of iPAQ File Store depends on the model of your HP iPAQ. Refer to the information below to determine the size of iPAQ File Store for your HP iPAQ. To store files in iPAQ File Store: 1.
  • Page 45 Managing Storage Space Option A: Changing Storage Settings Manually To temporarily change the storage settings manually: 1. On your HP iPAQ, tap Start > Settings > System tab > Memory. 2. Use the stylus to slide the Storage/Programs bar as necessary.
  • Page 46 3. Tap Remove. Do you want to learn more about: ■ what you can do with optional expansion cards? ■ using expansion cards in your HP iPAQ? Refer to “Expansion Cards,” in the User’s Guide located on the Companion CD.

  • Page 47: How Do I Back Up And Restore My Data

    How Do I Back Up and Restore My Data? It is good practice to regularly back up the data in your HP iPAQ onto on your personal computer. This reduces the chance of having to re-enter lost information into your HP iPAQ.

  • Page 48: How Do I Determine If The Battery Is Charging

    Take the HP iPAQ out of the desktop cradle or disconnect it from the sync cable, then reinsert or reconnect it. ■ Perform a soft reset on the HP iPAQ. To perform a soft reset on your HP iPAQ, see “How Do I Regain Functionality if My HP iPAQ Locks Up or Runs Slowly (Perform a Soft “Normal”...

  • Page 49: How Do I Check The Battery Level

    CAUTION: It is recommended that you not allow the battery installed in your HP iPAQ to discharge completely. Doing so will not harm your HP iPAQ or battery, but you lose all data that is not stored in main memory. Discharging the battery completely is similar to performing a hard reset.

  • Page 50: How Do I Transfer Files From My Personal Computer

    Personal Computer to My HP iPAQ ? You may want to take files you create on your personal computer with you on your HP iPAQ. To do this: 1. On your personal computer, click Start > Programs > Microsoft ActiveSync.
  • Page 51 6. If your HP iPAQ is in the desktop cradle or attached to the sync cable, synchronization begins automatically, and a folder is created on your desktop which is named after the name you gave your HP iPAQ when you set up your partnership (for example, Pocket_PC My Documents).

  • Page 52: How Do I Turn Bluetooth On And Off

    ) on the Launch Page or traditional Today Screen, and then tap the Bluetooth button. When Bluetooth is on, the Wireless LED on the top of your HP iPAQ turns blue. Within iPAQ Wireless, the Bluetooth button turns green when it is on.

  • Page 53: How Do I Insert And Remove Sd Cards From Expansion Slot

    To install a Secure Digital (SD) card into the expansion slot on the HP iPAQ: 1. Locate the slot on the top of the HP iPAQ. 2. Remove the protective plastic card. 3. Insert the expansion card into the expansion slot and push the connection edge of the card firmly into the expansion slot.
  • Page 54 Failure to do so may damage the expansion slot. Note: Expansion cards must be purchased separately and are not included with your HP iPAQ. To locate information about expansion cards, go to the following HP Web site: www.hp.com/go/ipaqaccessories.

  • Page 55: How Do I Find The Product Id, Model Id And Serial Number Of My Hp Ipaq

    How Do I Find the Product ID, Model ID and Serial Number of My HP iPAQ? The Model ID and Serial Number for your HP iPAQ can be found on the label under the battery or in the Asset Viewer program. It is...
  • Page 56 Note: The product may or may not appear as it does in the illustration. 3. Lift the battery up and out of the device. The label containing the Model ID and the Serial Number is beneath the battery.

  • Page 57: How Do I Stop Dockware

    Ä CAUTION: Because most of the applications and data you install on your HP iPAQ are held in main memory, you need to reinstall them if the battery completely discharges or if the battery is removed from the unit for extended periods of time. The backup battery in your HP iPAQ lasts approximately 10 minutes or less.

  • Page 58: In This Booklet

    Accessories Brochure for information on the HP Photosmart Mobile Camera. If you have questions on using your HP iPAQ that have not been covered in this booklet or in the Getting Started or User’s Guide, refer to the iPAQ Handheld Forum (a message board) at www.hp.com/support/ipaqforums.
  • Page 59 4. Click the >> button. 5. Select your specific product from the list. 6. The Technical Support page for your HP iPAQ is displayed. The HP Instant Support icon is located on the right side.
  • Page 60 © 2004 Hewlett-Packard Development Company, L.P. Microsoft, Windows, the Windows logo, Outlook and ActiveSync are trademarks of Microsoft Corporation in the U.S, and other countries. Windows Mobile™ 2003 software for Pocket PC Second Edition, August 2004. 364356-002...

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