Sony SVR-3000 Installation Manual page 46

01_COV.book Page 46 Wednesday, July 10, 2002 3:33 PM

Symptom

My SVR Recorder isn't making the

setup phone calls.

46

Troubleshooting

Solution

• Do not use a wireless phone connection.

• Verify that your phone line is working by connecting a phone to the phone cord and

checking for a dial tone. Make sure the phone cord is connected to the

SVR Recorder and the wall jack.

• Try another local dial-in number from the Dial In Numbers screen. For

information on how to change the local dial-in number and other phone dialing

options, refer to the TiVo Viewer's Guide.

• You may need to change your phone dialing options from the default. After making

changes, make a test call (choose "Make Test Call" from the Phone Connection

screen).

• If you have voice mail or other non-standard dial tone, turn off "dial tone

detection".

• If you have call waiting, disable it by entering the correct prefix in "Call Waiting

Prefix" (usually "*70,").

• If you use a dial prefix for outside lines, set "Dial Prefix" (for example, "9,").

• Your phone line may have low voltage. Try turning off "phone availability

detection".

• If you have a caller ID box, try removing it from the line since some models

interfere with the SVR Recorder modem's ability to make a call.

• If you have a fax machine or computer modem connected to the same line, make

sure they are not using the line.

• It could be that you have too much line noise to make a connection. The

SVR Recorder ships with a 50' phone cord. Try a shorter cord, or you can buy a line

noise filter at your local electronics store.

• If the recorder repeatedly reports a busy signal trying to connect, try choosing a

different local dial-in number, or try making the call during off-peak hours.