Page 3 User’s Guide HP SureStore HD Server 4000...
Page 4 LAN cables may occasionally be subject to A PARTICULAR PURPOSE. hazardous transient voltages (such as lightning or disturbances in the electrical utilities power Hewlett-Packard shall not be liable for errors grid). Handle exposed metal components of the contained herein or for incidental or network with caution.
Page 5: About This Guide
About This Guide This User’s Guide aids in installation and use of the HP SureStore HD Server 4000. How to use the chapters is described below. You can read about network attached storage and the features of this file server in chapter 1. 1.
Page 6 When the server has been fully installed and you need instructions on various methods to restart it, use chapter 6. 6. Shutting down and Restarting describes the procedures for shutting down the server, restarting it, and power cycling, along with the needs for those procedures. The operating states of the server are described.
Page 7: Table Of Contents
Contents 1. Product Overview What is Network Attached Storage? 1-1 HP SureStore HD Server 4000 1-1 Features 1-2 2. Installation Installation Summary Checklist 2-2 Unpacking Components 2-3 Adding Modules 2-5 Rack Mounting 2-5 Preparation Checklist 2-6 Connecting and Starting Up 2-8 Startup Steps 2-8 Control Panel Setup 2-9 Verify Normal Operating State 2-12...
Page 8 4. Configuration Using a Browser: HD Server Admin Using a Web Browser on the Network 4-1 Setup with HD Server Admin 4-3 Initial Page 4-3 Operating Features of HD Server Admin 4-4 Server Name 4-5 Date and Time 4-5 Automatic Server Restart 4-5 Administrator Username and Password 4-5 Network Configuration 4-6 Set Up Disks 4-7...
Page 9 7. Adding Hard Disk Drives Hard Disk Drive Modules Available 7-1 Install the Drive Module 7-2 Startup and Configuration 7-6 8. Adding a Tape Drive Installing an Internal Tape Drive 8-2 Attaching an External Tape Drive 8-8 Using Network Backup with the HD Server 8-10 9.
Page 10 11. Resolving Problems with Your Server Check Indicators 11-1 Normal Indications 11-1 Abnormal Indications 11-3 Check Status in HD Server Admin 11-5 Problem Lookup 11-7 Lights (LEDs) Not Normal 11-7 Alerts on Control Panel 11-7 Other Unexpected Messages on Control Panel 11-8 Failure/Warning Status in HD Server Admin 11-9 Writing/Reading Data Fails 11-9 Server Not Appearing in Network Neighborhood 11-10...
Page 11 HP Customer Care Centers Phone Numbers Electronic Support Services A-2 B. Warranty Obtaining Warranty Service B-1 Your Hewlett-Packard Limited Warranty B-2 One Year On-Site Warranty B-2 For Specific Regions B-3 For Australia and New Zealand B-3 Póliza de Garantía (México) B-3 Certificado de Garantia (Argentina) B-5 C.
Page 12 D. Regulatory and Safety Information Regulatory Statements D-1 FCC Statements D-1 Australia D-2 Canada D-2 Japan: VCCI Class B D-2 Taiwan: Class A D-2 European Union D-3 Safety Statements D-4 Chinese Safety Statement D-4 Lifting Precautions D-5 Mounting Precautions D-5 Index...
Page 13: Product Overview
Product Overview What is Network Attached Storage? Network-attached storage (NAS) is one of the latest innovations in the computer information storage world. It provides a simpler, more reliable, and more cost-effective way to add shared storage to your network. NAS requires very little setup and is easy to maintain. This is achieved by using a streamlined technology called a thin server, which also allows the NAS devices to be completely independent of the general-purpose file server.
Page 14: Features
Possible Uses • Personal directories • Shared group directories • File-based databases • Departmental or workgroup file server • Remote site file server • Temporary storage Features Disks and File System • Three to six SCSI hard disk drive modules •...
Page 15 Backup • Optional internal and external tape drive • Scheduled backups • Backup of shared directories over the network System • Redundant power supplies and power cords • Internal tape drive option • Pedestal or rack mount with optional rack-mount kit •...
Page 16 4 Product Overview...
Page 17: Installation
Installation The first time the HP SureStore HD Server 4000 is started, it automatically prompts and waits for the IP address setting at the control panel. Then when you access the embedded web interface using a web browser, the server runs an installation wizard. This chapter is a guide to the entire installation process.
Page 18: Installation Summary Checklist
Installation Summary Checklist Unpack components. (page 2-3) Optional: Add any disk drive and tape drive modules. (page 2-5) Optional: Rack mount. (page 2-5) Use preparation checklist. (page 2-6) Attach network cable and power cords. (page 2-8) Switch on power. (page 2-8) At control panel, check lights and display.
Page 19: Unpacking Components
Unpacking Components Unpack and inspect all parts for damage. Contact your dealer if anything is missing. Retain the packaging until the product is installed. • Server. A SCSI terminator is preinstalled on the rear panel (HP part no. 5063-5324). • User’s Guide, this manual (HP part no.
Page 20 The HP SureStore HD Server 4000 Models HP J3290A Contains three replaceable 9.1-gigabyte HP SCSI hard disk drive modules, preconfigured as a RAID 5 volume, and three empty slots for adding additional replaceable HP hard disk drive modules. HP J3291A Contains three replaceable 9.1-gigabyte HP SCSI hard disk drive modules, preconfigured as a RAID 5 volume, three empty slots for adding additional replaceable HP hard disk drive modules,...
Page 21: Adding Modules
Optional: Adding Modules Use this section if you intend to add components to the HP SureStore HD Server 4000 before you install it. Installing Hard The product numbers HP J3290A and J3291A have empty slots accommodating up to three additional HP hard disk drive modules. Drive Modules These drives can be used to expand the volume.
Page 22: Preparation Checklist
Preparation Checklist 10T_____ 100T_____ Verify that a 10Base-T (Ethernet) or 100Base-TX Autonegotiate?_____ (Fast Ethernet) network cable with an RJ-45 connector is ready for the server. Determine how the IP addresses are assigned on the network for the server. The HD Server provides the following choices. server__ •...
Page 23 Rear View of HD Server SCSI terminator, or remove and attach external tape drive RJ-45 network connector 2 power plugs 2 voltage selection switches Front View of HD Server Power display Main power light Enclosure Power switch keylock Server module Internal tape drive Control panel Link/activity...
Page 24: Connecting And Starting Up
Connecting and Starting Up Startup Steps 1. While the power is off, attach your network cable to the RJ-45 connector on the rear of the server. (See the rear view illustrated on page 2-7.) If you have attached an external tape drive, now install its Note power cord and switch on its power.
Page 25: Control Panel Setup
Control Panel 5. You will be prompted on the control panel for the IP configuration method as follows. (The two displays alternate.) Setup Startup cannot continue until an IP address is set. Press one of the following keys on the control panel to select the method of assigning IP addresses on your network: Assign IP Address •...
Page 26 Subnet Mask 7. Press to scroll down to the next parameter, the IP subnet mask. The subnet mask determines what traffic should be sent to the gateway and what traffic stays on the local segment. You will see a default based on the class of IP address you set in step 6 above. An example for class C is shown below: To change this parameter, press to select it.
Page 27 Optional: Additional 9. Refer to the table on page 3-6 for any setup changes you want to Control Panel Changes: make on the control panel. Examples of setup changes are: Password, • You may set a password to limit access to the control panel. Auto-Restart, Set the parameter.
Page 28: Verify Normal Operating State
Verify Normal 11. Startup of the server will continue until the file system is ready and the server is available on the network for client access or for Operating State further configuration. The following are indicators of normal operation. Refer to the front view illustration on page 2-7. •...
Page 29: Web Browser Network Setup
Web Browser To check and customize the server’s network and file system configuration, you may use a web browser at another station on the Network Setup network. For further requirements and information, see “Using a Web Browser on the Network” on page 4-1. 12.
Page 30 14. When you reach the Finish page, click the Finish button to apply the setup changes you have made and to exit the wizard. • If the changes you have made in the wizard require restarting the server (as server name and IP changes require, for example), you will see a check in the box for Restart Server.
Page 31 “Restart the Server to Effect Shutdown and Restart ConfigurationÆShutdown/Restart Changes” on page 4-13 16. Register your HP NAS product now and receive: • Technical support updates • Special Hewlett-Packard offers • Details on new products and technologies Go to URL: http://www.hp.com/go/surestore_nas Installation 2...
Page 32: Maintain Hardware Operation
Maintain Hardware Operation Maintaining Keeping the server within the range of normal operating temperature (refer to appendix C) is necessary. Operating Temperature If the server has been exposed to temperature extremes, allow Notes two hours for it to stabilize to room temperature and humidity before switching on the power.
Page 33 Maintaining Tape Tape drives must be cleaned regularly with a cleaning cartridge to maintain the integrity of your backup data. If you installed the Drives HP SureStore tape drive, clean them as advised in the “Cleaning” section in the electronic User’s Guide on the HP SureStore Tape CD-ROM that accompanies your HP tape drive.
Page 34 18 Installation...
Page 35: Configuration Using The Control Panel
Configuration Using the Control Panel This chapter describes how to use the settings and functions of the control panel in setting up your server. Once you have installed and started or restarted the server according to instructions in chapter 2 or 6, you can use these procedures. Control Panel Reference For parameters, previous one in menu.
Page 36: Accessing Control Panel Parameters
Accessing Control Panel Parameters The primary modes for using control panel parameters are view mode, available from the normal operating state, and setup mode, available from the initialization state (see page 6-10). (Boot mode has special uses for product code; see page 10-3.) View Mode You can use view mode for viewing the current settings, for reading any alerts, for checking the link type, for changing the control panel...
Page 37: Supplying The Password For Access
If you do press before the countdown of 10 seconds is completed, you will be prompted for the control panel password—if you have set one. In that case, see “Supplying the Password for Access” on page 3-3, and then return here. The control panel display then alternates the following instructions for setup mode: Ç...
Page 38: Setup Parameters And Procedures
Setup Parameters and Procedures Setting Refer to the table on page 3-6 for the setup changes you want to make on the control panel. Examples of setup changes are: Password, Auto-Restart, • You may set a password to limit access to the control panel. Set Link Speed parameter.
Page 39: Exiting The Control Panel
Exiting the To finish using the control panel view mode or setup mode, press to cancel. You will see one of the following displays: Control Panel Press to confirm the exit. Notes If your IP address, subnet mask, and gateway settings are inconsistent when you attempt to exit from setup mode, the for Setup error message shown below displays for three seconds.
Page 40: Reference Table: Control Panel Parameters, Menus, And Settings
Reference Table: Control Panel Parameters, Menus, and Settings Parameter In Setup Mode In View Mode Description Settings menu: Show setting only Selects the mechanism for determining the IP address, subnet mask, and default gateway. Edit the default: Show setting only The Internet address of the server. The default ‡...
Page 41 Parameter In Setup Mode In View Mode Description Prompt: Prompt: Shuts down file services. This allows you to safely switch off power or insert drives. ‡ Prompt: Prompt: In setup mode, allows server initialization to complete first, then go to normal operational display.
Page 42 8 Configuration Using the Control Panel...
Page 43: Configuration Using A Browser: Hd Server Admin
Configuration Using a Browser: HD Server Admin Using a Web Browser on the Network The configuration and management tool embedded in the HD Server 4000 is HD Server Admin. You access it using a web browser at another computer on the network, once you have configured the IP address of the server (step 5 on page 2-9).
Page 44 3. The HD Server Admin page for that server is displayed. If the server is being installed for the first time, you will see the Installation Wizard page. If you are starting the server after the first time, you will see the Identity page shown under “Setup with HD Server Admin”...
Page 45: Setup With Hd Server Admin
Setup with HD Server Admin You can change configuration and monitor and administer the server using the HD Server’s embedded web tool named HD Server Admin. This chapter focuses on the tasks you can do with the tool. All configuration tasks can be done using this utility, except for the configuration settings found only on the control panel: for the control panel, and To access this tool, use the procedure “Using a Web Browser on the...
Page 46: Operating Features Of Hd Server Admin
Operating The web pages served are created with the information current at the time the page is first displayed or is refreshed. Features of HD Server Admin The server name and status are shown at the top of the page. Beneath those items, parameters are available after selecting (1) among the tabs across the top of the page.
Page 47: Server Name
This section describes configuration tasks that you may need, either before or after making the server available to clients. Æ Æ Server Name System Information page Configuration General By default, the server name is “HPHDSERVhhhhhh” where “hhhhhh” are the last six digits of the server’s MAC address (LAN or hardware address).
Page 48: Network Configuration
Æ Æ Network TCP/IP page Configuration Network Configuration Changes to all parameters on this page take effect after the next restart (see page 4-13). IP Addressing You may manually specify the IP address, the subnet mask, and the default gateway (router), or you may have them assigned automatically by a DHCP or BOOTP server.
Page 49: Set Up Disks
Æ Set Up Disks Disk Setup page Configuration Volume is By default, the hard disk drives installed at the factory are built Preconfigured into a RAID 5 array—a single volume named “c”. For the HP J3290A and HP J3291A products, this consists of 3 drives; for the HP J3292A product, this consists of five of the six drives.
Page 50 Add Disk Drives to First perform the installation steps in chapter 7, “Adding Hard the Volume Disk Drives”, to install the drive modules in the server and to restart the server. On the Disk Setup page, select the volume or an unused disk drive and click the [Expand Volume] button.
Page 51 Add the Spare to the Once you have added the spare as described in the previous section, Volume “Add a Disk Drive as the Hot Spare”, you can change its role to be part of the volume. However, this drive will no longer provide the extra redundancy of a spare in case of a drive failure.
Page 52: Set Up Shares
Security Æ Microsoft Networking page Set Up Shares Share Level, By default, Security Model for Microsoft networking is set to Share User Level Level security rather than User Level security. You may change it here. The setting takes effect after the next restart (see page 4-13). Note The settings of associated parameters such as users, groups, and shares are saved when you switch security types.
Page 53: Set Up Users And Groups
Configuration Æ Users & Groups page Set Up Users and Groups When user-level security for Microsoft networking is configured, use this page to create the users and groups for the server. This page is inaccessible when the default share-level security is configured.
Page 54: Snmp
Æ Æ SNMP SNMP page Configuration Network By default, SNMP is enabled on the HD Server. Get, Set Once SNMP is enabled, configure the SNMP agent on this server by specifying up to two community names for get and set operations. Æ...
Page 55: Set Up Backup Schedule
Æ Set Up Backup Schedule page Backup Æ Backup Backup page Schedule If an internal DAT tape drive is installed in the server or if an external tape drive is attached directly to the server (see chapter 8, “Adding a Tape Drive”), then use these backup pages to back up files stored on the server (as described in chapter 9, “Backing Up and Restoring Files”).
Page 56: Monitoring Status With Hd Server Admin
Monitoring Status with HD Server Admin Check Status Identity page The server name, product name, and the status of the server are shown at all times at the top of the HD Server Admin web pages, above the tabs. Use the [Help] button, where available, for full interpretation of all the data available to you.
Page 57: Setting Up Client Access
Setting Up Client Access The procedures used at client workstations on the network to access the HP SureStore HD Server 4000 are the same as for other Microsoft Windows 95, 98, or NT workstations and file servers. For easy access to the file system from client applications, the server’s shares can be made available to each client system—“mapped”...
Page 58 Map Drive For mapping, you need the IP address or server name of the HD Server, the share name, and either the share password (configured for share level) or the user name and password (configured for user level). 1. Look in Network Neighborhood for the server: Find it in the domain or workgroup defined in the setup of the installation wizard or HD Server Admin.
Page 59 d. For Windows NT, 95, 98: Use the password as follows: • If the user-level security model is in effect (see “Set Up Shares” on page 4-10), then the password is configured on the Configuration Æ Users & Groups pages in HD Server Admin (as described on page 4-11).
Page 60 4 Setting Up Client Access...
Page 61: Shutting Down And Restarting
Shutting Down and Restarting Use this chapter when you are starting up, or shutting down, or restarting the server after the first time you started it. When you start the server for the first time, refer instead to one of the following: •...
Page 62 Front View of HD Server Power display Main power light Enclosure Power switch keylock Server module Internal tape drive Control panel Link/activity light Drive power, Drive activity Drive keylock lights 4. The next display on the control panel depends on whether this is the first time the server has been started: •...
Page 63 5. If you do press before the countdown of 10 seconds is completed, you will be prompted for the control panel password if you have set one. (See “Change Password” in the table on page 3-6.) The first character position on the second line of the display is flashing.
Page 64: Normal Operating State
Normal Operating State When the server has been initialized and the file system is ready, the server is ready for client access or for further configuration. The following are indicators of normal operation. Refer to the front view illustration on page 6-2. •...
Page 65: Shutting Down, Restarting, Cycling Power
Shutting Down, Restarting, Cycling Power The various types of restarting described in this section contain references to operating states as described on page 6-10. Switching the server’s power off without following the CAUTION! appropriate shutdown procedure can result in lost user data. Always make sure it is safe to cycle the power before doing so.
Page 66: Restart Procedures
Restart The restart procedures are used to effect network setup changes, and are part of other procedures recommended in this manual. Procedures The methods available to you, listed below, depend on the state of the server. • From the normal operating state, you can shutdown and immediately restart the server using HD Server Admin’s Configuration Æ...
Page 67: Reset To "First Time" Defaults Procedure
Reset to Once the server has been installed, its configuration can be changed by using the control panel during initialization or by using “First Time” HD Server Admin after initialization. But if your changes produce Defaults errors so serious that you cannot succeed in changing back to a Procedure working configuration, then you can return to the networking configuration for the first-time installation by using this procedure.
Page 68 What is Reset by “Reset Defaults”? What is reset? Where can you set it? To what default is it reset? Control panel in setup mode This parameter returns to a forced IP Method HD Server Admin: choice; it cannot remain defaulted. ConfigurationÆNetworkÆTCP/IP 000.000.000.000 Control panel in setup mode...
Page 69 What is reset? Where can you set it? To what default is it reset? HD Server Admin: Contact (blank) ConfigurationÆGeneralÆSystem Information HD Server Admin: Phone (blank) ConfigurationÆGeneralÆSystem Information Asset# SNMP set (blank) HD Server Admin: Support URL (blank) ConfigurationÆGeneralÆSystem Information Default URL SNMP set (blank)
Page 70: Summary Of Operating States
Summary of Operating States State Tasks You may Perform or Behavior in the State Automatically enter normal operating state if IP address is already set. Automatically effect network setup changes made in HD Server Admin. Enter setup mode on control panel. using setup mode on control panel.
Page 71: Adding Hard Disk Drives
Adding Hard Disk Drives You can upgrade the server’s capacity by adding hard disk drive modules, for a total of six per HD Server. You can also replace existing drives with higher-capacity drives. This chapter describes how to install and incorporate an additional drive into your file system, either as a spare or as part of the RAID volume.
Page 72: Install The Drive Module
Install the Drive Module Most of the documentation that accompanies your newly purchased module is related to other products in which it may be installed. For the HD Server, use the following installation instructions instead. To use a replacement that is on hand, also use these instructions. Disk drives are more susceptible to shock, vibration, and CAUTION! electrostatic discharge when they are not installed in the server.
Page 73 2. Shut down the server and leave the power on, using one of the following methods. (If the server is not powered on, skip this step.) • Use the control panel’s view mode, as follows: Press twice. Use the button to scroll to the parameter.
Page 74 6. On the drive module, press the locking tab down while you pull the drive lever out and fully up. The locking pin on the top of the drive fully retracts to allow insertion into the slot. Unlocking the drive lever. (If you have removed the drive module from another slot or another server, rather than from the shipping box, the drive lever may already be in this position.)
Page 75 8. Press the drive lever down until it latches. The module fully engages, while the locking tab and pin snap into place. Both the front of the module and the drive lever are flush with the adjacent surfaces in this position. Pushing down the drive lever to snap module into place.
Page 76: Startup And Configuration
Startup and Configuration 1. The startup procedure depends on whether the server is powered off, or is powered on but idling in the shutdown state. • If the server is being installed and started for the first time, go now to the installation procedure on the Quick Setup sheet, or in this manual go to “Connecting and Starting Up”...
Page 77 Add Disk Drives On the Disk Setup page, select the volume or an unused disk drive and click the [Expand Volume] button. If multiple drives are to the Volume available, select all to be added. Click [Next>]. Confirm the selections are correct and click [Finish]. Any previous contents of the added drives will be lost when they Note are reformatted.
Page 78 8 Adding Hard Disk Drives...
Page 79: Adding A Tape Drive
Adding a Tape Drive HP J3291A SureStore HD Server 4000 includes a DAT40i DDS-4 internal tape drive. To use the internal tape drive, proceed directly to chapter 9, “Backing Up and Restoring Files”. You may also attach one external tape drive; see “External tape drives” below. HP J3290A or HP J3292A SureStore HD Server 4000 can be upgraded with internal and/or external backup products as follows: •...
Page 80: Installing An Internal Tape Drive
Installing an Internal Tape Drive You can install a tape drive listed in the “Internal tape drives” table on page 8-1. To avoid damage: CAUTION! Verify that the server’s power cords are disconnected before you do step 10 below. Protect the tape drive from static electricity. Before handling the tape drive, touch any unpainted metal surface (such as the grounded rear sheet-metal surface on the HD Server) to discharge static electricity.
Page 81 4. Attach the tape drive into the L-series mounting tray: Use the four Phillips screws provided in the screw kit. Use the topmost mounting holes in the tray. The tray extends from the back of the tape drive. See the illustration. Tape drive Tray Secure screws in upper...
Page 82 11. Remove the front bezel from the server: Grasp the indentations at the sides near the top of the bezel. Pull the top forward, swinging it down to clear the retaining clips at the bottom of the enclosure. Lift the bezel away from the enclosure and set aside. Removing the front bezel.
Page 83 13. Remove the filler panel covering the tape drive slot at the front of the server (illustrated below), using a Torx #15 driver to remove the two screws. Reserve the screws for attaching the tape drive. Remove screws here. Keep the filler panel. To properly operate the server in the CAUTION! future without a tape drive in the slot, the slot must again be covered with the filler panel.
Page 84 15. Use the Torx #15 screws that you removed with the filler panel in step 13 above, to secure the tape drive module to the enclosure. 16. Inside the enclosure at the rear of the tape drive, attach the SCSI cable connector labeled “Tape”...
Page 85 17. Inside the enclosure, find the unattached connector on the power cable (not the connector at the end of the cable that is used for the server module above the tape drive). Attach it to the power connector to the right of the SCSI connector. If installing an HP DAT24i tape drive, the power extension cable found in the tape drive packaging may help you fit the power cable.
Page 86: Attaching An External Tape Drive
Attaching an External Tape Drive You can install an tape drive listed in the “External tape drives” table on page 8-1. 1. Unpack the tape drive product. Verify that you have the following components. Other materials are not applicable to the HD Server.
Page 87 8. Attach one end of the SCSI cable accompanying your tape drive to the rear of the tape drive unit. 9. Attach the other end of the SCSI cable to the SCSI connector on the rear of the server. If it does not have the correct connector, refer to the “Ordering Information”...
Page 88: Using Network Backup With The Hd Server
Using Network Backup with the HD Server HP SureStore HD Server 4000 supports share access for network backup applications. It does not run an agent for backup applications as some PC-based servers can run. 10 Adding a Tape Drive...
Page 89: Backing Up And Restoring Files
Backing Up and Restoring Files This chapter describes how to use an installed tape drive to back up files stored on the server and to restore files to the server. It includes: • Using an internal or external HP DAT or DLT tape drive •...
Page 90: Capacity
Capacity Each DAT or DLT tape drive has a nominal capacity that assumes an estimate of a 2-to-1 compression ratio. For example, the HP DAT40i has a native capacity of 20 GB. If the compression of the files you back up on it is actually 2:1, then 40 GB will fit.
Page 91: Maintaining Tape Drives
• Cleaning of tape heads. See “Maintaining Tape Drives” on page 9-3. • Labeling and rotation of the tapes. Use a tape handling routine that is easy to follow. Use a tape labeling routine that assures you can find the correct tape for a particular day and for the files needed.
Page 92: Specifying And Scheduling A Backup
Discard it after you have used it 50 times, or as instructed on the packaging. Specifying and Scheduling a Backup Use a web browser at a network workstation to start HD Server Admin. See page 4-1 to page 4-4. Click the Backup/Restore tab. To access the appropriate backup page, select a button from the row across the top as follows.
Page 93 Note: You cannot change tapes during a backup of this server, so you One Tape Only must specify a set of files that will fit on one tape. Your file system may be too large to fit on a single tape. See “Capacity” on page 9-2 for further information.
Page 94: Backup Now
Compatibility Mode If you will need to restore this server’s tapes to servers other than an HP SureStore HD Server 4000, and the utilities can restore the “ustar” or “pax” format, then select Compatibility Mode. Tapes made either in compatibility mode or in the default with the mode disabled, can be restored in an HP SureStore HD Server 4000.
Page 95: Schedule Backups
Schedule You can schedule up to eight different backups, each comprising a portion of the file system or the entire file system. Use the Backups Backup/Restore Æ Schedule page. Each entry in the backup schedule consists of the file set to back up, the backup options, and the day and time to perform the backup.
Page 96 Saving Network Configuration Before you make that backup, however, you should store the current server and network configuration information into the c/system/config/ directory, so that it too will be included in the backup. The server and network configuration information is stored in Flash memory on the server module.
Page 97: Restoring Files
Restoring Files Use a browser at a network workstation to start up HD Server Admin. (See page 4-1 to page 4-4.) Click the Backup/Restore tab. Click the Restore button to access the Restore page. To access the appropriate backup page, select a button from the row across the top as follows.
Page 98: Start Restore
Specify Options On the Restore page, click the [Edit Options] button to access the Restore Options page. Drive Select The default selection is “Drive 1”. For the option Drive Select, select Drive 1 or Drive 2. Drive 1 selects the tape drive with SCSI ID 3 (the internal drive as recommended for installation), and Drive 2 selects the tape drive with SCSI ID 5 (the external drive as recommended for installation).
Page 99: Tape Utilities
Tape Utilities Use a browser at a network workstation to start HD Server Admin. See page 4-1 to page 4-4. Click the Backup/Restore tab. Click the Utilities button under the tabs to access the Tape Utilities page. (The Backup button is initially selected.) Select Tape Drive Under Options select the tape drive for operations on this Tape Utilities page.
Page 100 12 Backing Up and Restoring Files...
Page 101: Updating The Firmware
Updating the Firmware When firmware upgrades are available, the image stored in Flash memory on the server can be easily updated over the network. In addition to the image currently being used, an alternate image of the firmware is also available on the server, in case an update fails in process.
Page 102: Downloading An Update
Downloading an Update When an updated version of the HP SureStore HD Server 4000 firmware is available on the HP web site, copy the image file to a directory on the HD Server. Updating the Server You must update the image on the server’s Flash memory from the file you downloaded to the directory on the server.
Page 103: Switching To The Backup Image
Switching to the Backup Image The server’s Flash memory stores two images of firmware. And once it has been updated with a new firmware image (as described in “Updating the Server” above), the versions may be different. In case of failure during an update, you can back up to an older version. It is also possible to toggle between the two images thereafter.
Page 104 After updating and then reverting to the alternative image, you may see on the Firmware Update page the following example: Current Firmware Version: A.00.00 Alternate Firmware Version: A.01.01 After updating to A.02.01, for example, and restarting, you would see on the Software Update page the following: Current Firmware Version: A.02.01 Alternate Firmware Version: A.00.00 Your new update would therefore replace the previous (backup)
Page 105: Resolving Problems With Your Server
Resolving Problems with Your Server Check Indicators Normal Front View of HD Server Indications Power display Main power light Enclosure Power switch keylock Server module Internal tape Control panel drive Control panel display Tape activity light Link/activity light Attention/clean light Drive activity light Drive keylock Drive power light...
Page 106 Light (LED) Condition Main power Power display Drive power Flash red, then green at startup; then solid green. Drive activity Green at startup; blinking for data read or write. Green when network link is established. Link/activity Blinking for each packet transmitted or received. Green, then flashing green at startup.
Page 107: Abnormal Indications
Abnormal Server Power Light Error Displays Indications Main Power Problems Power Display No power to server: Problem with both power sources, both power cords, both power supplies, both power supply fans, or the main fan. Check cords and sources. For supplies and fans, call HP support per appendix A, “Getting Support”.
Page 108 Drive Power Light Error Displays Drive Power Problems Flashing yellow Power problem for that drive. Try replacing that drive with on single drive another. Call HP support per appendix A, “Getting Support”. Possibly excessive temperature. Immediately shut down Flashing yellow server and switch power off (instructions on page 11-17).
Page 109: Check Status In Hd Server Admin
Check Status in You can get detailed status of your hardware and file system by using HD Server Admin (see page 4-3 to 4-4). Use the [Help] button, HD Server Admin where available, for full interpretation of any error data displayed. Æ...
Page 110 Æ Check File System In the Volume C view on the Configuration Disk Setup page (see previous section on page 11-5), check the file system for errors by clicking the volume and the [Check Volume] button. Users will be disconnected while the file system check is performed; it takes up to 20 seconds.
Page 111: Problem Lookup
Problem Lookup Lights (LEDs) Not See the problems listed in the section “Abnormal Indications” on page 11-3. Normal Alerts on If the control panel displays the following notice of alerts: Control Panel Press to access the Alerts Viewer (in view mode). Press to view the first alert.
Page 112: Other Unexpected Messages On Control Panel
Other • Unexpected Messages on This control panel display is normal when starting up the Control Panel server for the first time (or following ). Respond as described in step 5 on page 2-9. • Either the IP address currently set is illegal (000.000.000.000) or there is an inconsistency between the IP address, subnet mask, or gateway settings.
Page 113: Failure/Warning Status In Hd Server Admin
Failure/Warning If you see a status of “Failure” or “Warning” on a Status page or Disk Setup page in HD Server Admin, then go to page 11-5. The Status in problems and solutions are described in the section “Check Status HD Server Admin in HD Server Admin”.
Page 114: Server Not Appearing In Network Neighborhood
Server 1. Verify that other configured users can access the server. If they are unable to access it, go to the section “Network Failures” on Not Appearing page 11-11. in Network Neighborhood 2. Verify that the user who cannot see the HD Server is able to see other devices that are on the same subnet as the HD Server.
Page 115: Network Failures
Network Failures 1. Verify the network cabling and connections to the HD Server. 2. Try to reach the HD server using a ping command at a DOS prompt on a network workstation. If you cannot reach it, then check the network configuration for the workstation and the web browser.
Page 116: Drive Fails To Spin Up
Drive Fails to 1. Remove and reinstall all hard disk drive modules. Use the procedure “Replace Disk Drive Module” on page 11-23. Spin Up 2. If the failure reoccurs, then replace the affected drive with another hard disk drive module. 3.
Page 117: Lost Or Damaged Files
5. Push the red password reset button on the back of the server module so that it stays in the “out” position. This allows passwords to be set at the next startup. 6. Again do the procedure “Close the Enclosure and Start Up” on page 11-27.
Page 118: Lost Or Failed Server Configuration
Lost or Failed • If the control panel prompts for an IP address ( Server Configuration indicating that the configuraton is set to “first time” defaults, or you have just replaced your server module: a. Go ahead and set the three basic IP parameters, so that your server will be accessible on the network.
Page 119: Firmware Fails To Run
• If you have just changed some of the networking configuration and find that you no longer have access to HD Server Admin to fix the configuration, you can do the following: a. Go into setup mode on the server’s control panel and try setting the IP parameters again.
Page 120: Backup Device Not Appearing In Hd Server Admin
Backup Device 1. Check the lights on the drive. Not Appearing in • For an internal DAT drive, compare them to the tables on HD Server Admin page 11-2 and page 11-4. • For an external tape drive, compare them to the documentation for that drive.
Page 121: Resolution And Repair Procedures
Resolution and Repair Procedures Shutdown Switching the server’s power off without following the appropriate shutdown procedure can result in lost user data. Always make sure it is safe to cycle the power before doing so. Alert users that the server will be off line (inaccessible) while shut down;...
Page 122: Restart
Restart Restarting interrupts client sessions briefly, reapplies the settings in the server configuration stored in Flash memory, and runs initialization self-tests. First notify users that the server will be off line and recommend they close all files. You can use either (a) the control panel on the front of the server or (b) HD Server Admin using a web browser at another computer on the network.
Page 123: Reset Defaults
The shutdown procedure disconnects client sessions and halts server operation. 1. Notify users that the server will be off line and recommend they close all files. 2. Perform a shutdown procedure as described above on page 11-17. 3. When prompted by the following display on the control panel: Press the server’s power switch to switch power off.
Page 124 • The c/system/ or c/system/config/ directory (the configuration files): Restore that directory from backups to overwrite the default directory (that was created by step 2 above). If that directory is not backed up, then configure your users, groups, passwords, shares, and backup schedules as described on pages 4-10, 4-11, and 9-7.
Page 125 4. Switch on power to the server. If the server module is fresh from the factory, skip to step 5 now. But if you have used this server module previously, you should prevent it from completing the initialization with the old configuration so that you can give it the new IP address, etc.
Page 126 7. Check your lists of backup sets for the components described below and for how to restore them. (For using a local tape drive, see “Restoring Files” starting on page 9-9). and restore all data and configuration files. • Directories that are parents of the shares and the backup file sets: Check your backup sets to determine which directories will not be restored from backups.
Page 127: Replace Disk Drive Module
Replace Disk 1. Notify users of the interruption in service while the server is shut down, and recommend that they close all files. Drive Module 2. Shut down the server and leave the power on, using one of the following methods. (If the server is not powered on, skip this step.) •...
Page 128 6. On the new drive module, press the locking tab down while you pull the drive lever out and fully up. The locking pin on the top of the drive fully retracts to allow insertion into the slot. Locking pin Unlocking the new drive 7.
Page 129: Open The Enclosure
8. Press the drive lever down until it latches. The module fully engages, while the locking tab and pin snap into place. Both the front of the module and the drive lever are flush with the adjacent surfaces in this position. Pushing down the drive lever to snap module into place...
Page 130 4. Shut down the server, using one of the following methods. • Use the control panel’s view mode, as follows: Press twice. Use the button to scroll to the parameter. Press and confirm with again. Use HD Server Admin’s Configuration Æ •...
Page 131: Close The Enclosure And Start Up
9. Open the side door: Loosen the door mounting screws using a flat-blade screwdriver. The screws remain attached to the door. Swing the door open, away from the front of the server. (See the illustration below.) For the most working space, you may lift the door up and off the enclosure at the rear, and set it aside.
Page 132: Replace The Tape Drive
Replace the Tape 1. Assemble the following tools: Drive ® • Torx #15 driver or flat-blade screwdriver for filler panel • Flat-blade screwdriver for opening the enclosure ® • Torx #10 driver for attaching drive mounting tray • HD Server’s enclosure key for opening the keylock 2.
Page 133 5. The adjacent connection is the SCSI ribbon cable connection (see illustration above). Squeeze the levers at both ends of the connector to release it from the connector on the tape drive. (On a DAT24i drive, the connector will release from a 68-to-50-pin adapter.) The tape drive is now fully detached.
Page 134 8. Insert the new tape drive module (consisting of the tape drive in its tray) into the tape drive slot at the front of the server. The tray must fit between two sheet metal guides at both sides of the enclosure. If the tray does not slide easily, it may not be inside the guides.
Page 135: Replace The Server Module
11. Inside the enclosure, find the unattached connector on the power cable. Attach it to the tape drive’s power connector or to the power extender cable. See the illustration below. It is keyed to fit only one way. Power cable Tape drive power connector...
Page 136 4. Inside the enclosure on the rear of the server, detach the two ribbon connectors nearest you, labeled “ ” and SERVER TOP “ ”. (See the illustration below.) SERVER BOTTOM Detach ribbon cables Red password reset button 5. Detach the next connection behind the removed cables—the mini- DIN serial cable connector.
Page 137 7. Detach the next connection behind the removed RJ-45 connector—the power cable. (See the illustration below.) Now the server is fully detached. Detach power cable 8. Push the server module from the inside rear and receive it from the front of the enclosure with your other hand beneath the module.
Page 138 ® 11. Use the Torx #15 screws that you removed from the old server module in step 3 on page 11-31, to secure the new server module to the enclosure. 12. Inside the enclosure, find the white plastic power connector. (It is the in-line connector on the power cable, not the connector at the end of the power cable for the tape drive.) See the illustration below.
Page 139: To Repair Enclosure Components
on pages 2-8 through 2-9). To restore a configuration saved from the old server, go to the first item in the section “Lost or Failed Server Configuration” on page 11-14. If you have replaced multiple disk drives as well as the server module, see also “Multiple Disaster Recovery: Server Configuration and File System”...
Page 140 36 Resolving Problems with Your Server...
Page 141: Getting Support
Getting Support HP Customer Care Centers Phone Numbers North America USA & Canada 970-635-1000 Latin America: Argentina 541-778-8380 01 800-472-668446 Mexico 01 800-HPContigo Brazil 011-829-6612 Chile 800-360999 Venezuela 800-47-888 Europe and Middle East and Africa: Austria 0 7114 201080 Norway 22 11 6299 Belgium (Dutch) 0 2 626 8806...
Page 142: Electronic Support Services
Electronic Support Services Hewlett-Packard provides support information and firmware upgrades for the HP SureStore HD Server on the World Wide Web and various bulletin board services. World-Wide Web HP's Electronic Support Center: http://www.hp.com/support/hdserver Bulletin Board Forums America Online 1. Go to Keyword hp to reach the HP forum.
Page 143: Warranty
Dealer with your requirements and can provide assistance. Service from Hewlett-Packard’s Customer Care Centers will assist you in case of difficulties with your HP SureStore HD Server. Use the telephone numbers HP Customer in appendix A, “Getting Support”, for all post-sales support, including Care Centers problems and failures with the product.
Page 144: Your Hewlett-Packard Limited Warranty
HP Authorized Dealer or HP Sales and Service Office to obtain information on prices, exchange component availability, and instructions. Your Hewlett-Packard Limited Warranty One Year HP warrants to you, the end-user customer, that HP hardware, accessories, and...
Page 145: For Specific Regions
Póliza de Hewlett-Packard de México, S. A. de C. V. con domicilio en: Prolongación Reforma No. 470 Garantía Col.
Page 146 Los gastos de transportación que se deriven de su cumplimiento serán cubiertos por Hewlett-Packard de México, S. A. de C. V. 3. Tiempo de Reparación: El tiempo de reparación en ningún caso será mayor a treinta días contados a partir de la recepción del producto en cualquiera de los sitios en donde...
Page 147: Certificado De Garantia (Argentina
Extensión de la garantía: A. Cobertura de la garantía: Hewlett-Packard Argentina, S.A. (HPA) garantiza al cliente (usuario final) que el producto al que se refiere esta garantía estará libre de defectos de fabricación y de mano de obra por el término antes indicado contando desde la fecha de compra del producto por parte del usuario final original a un distribuidor o comercializador debidamente autorizado por HPA.
Page 148 B. Limitación de la garantía: NI HPA, NI NINGUNA ENTIDAD O PERSONA DIRECTA O INDIRECTAMENTE VINCULADA O RELACIONADA CON HPA: A) OFRECEN NINGUNA OTRA GARANTIA DE NINGUNA INDOLE, EXPRESA O IMPLICITA, ORAL O ESCRITA, RESPECTO AL PRODUCTO AL QUE SE REFIERE ESTA GARANTIA; O B) FORMULAN NINGUNA GARANTIA IMPLICITA DE COMERCIALIZACIÓN O ADECUACIÓN DEL PRODUCTO PARA UN PROPOSITO DETERMINADO.
Page 149: Specifications
Specifications Physical Specifications Height: 42.5 cm (16.7 in) Dimensions Width: 21.7 cm (8.5 in) Depth: 44.4 cm (17.5 in) J3290A: 24.0 kg (53 lb) Weight J3291A: 25.5 kg (56 lb) J3292A: 25.5 kg (56 lb) Cooling One main fan and one fan per power supply Interface Connectors RJ-45: 10Base-T and 100Base-TX, Network...
Page 150: Environmental
Environmental Operating Temperature 41–95°F (5-35°C) Operating Humidity 20–80%, non-condensing 5.5 B, maximum Acoustic Emissions Geraeuschemission LwA=54 dB am fiktiven Arbeitsplatz nack DIN 45635 T.19 Electromagnetic Complies with: CISPR 22 Class B FCC Part 15, Class B EN 55022 Class-B EN 55024 VCCI Class 2 Canadian EMC Class B requirements Australian EMC Class B requirements...
Page 151: Hp 9.1-Gb Scsi-2 Disk Drive Module
HP 9.1-GB SCSI-2 Disk Drive Module Capacity 9.1 GByte Rotational Speed 7200 rpm Latency Average 4.17 microsecond Data Transfer Rate Maximum 40 MByte/s Read 7 ms Seek Time Average Write 8 ms Power Consumption Average 13.4 W 1.0 A @ 5 V Current Average 0.7 A @12 V...
Page 152 4 Specifications...
Page 153: Regulatory And Safety Information
Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment not expressly approved by the Hewlett-Packard Company may cause interference and void the FCC authorization to operate this equipment.
Page 154: Australia
Australia This equipment complies with Australian EMC requirements. Canada This equipment complies with Canadian EMC Class-B requirements. Japan: VCCI Class B Taiwan: Class A 2 Regulatory and Safety Information...
Page 155: European Union
European Union Declaration of Conformity. The following Declaration of Conformity complies with ISO/IEC Guide 22 and EN 45014. It identifies the product, the manufacturer's name and address, and the applicable specifications that are recognized in the European community. Regulatory and Safety Information D...
Page 156: Safety Statements
Safety Statements Follow the basic “Safety Considerations” described on the page following User’s Guide the title page in this Chinese Safety Statement 4 Regulatory and Safety Information...
Page 157: Lifting Precautions
WARNING! HP SureStore HD Server 4000 Lifting may weigh in excess of 20 kilograms or in excess of 40 pounds Precautions (see “Weight” on page C-1 in appendix C). Two people are required to lift the tower. Mounting When you put the server into a rack or cabinet, follow these mounting precautions: Precautions Use only the HP J1492B Rackmount Kit for mounting...
Page 158 6 Regulatory and Safety Information...
Page 159: Index
Index Numerics Argentina warranty statement B-5 array 4-7 100Base-TX 2-6, 2-8, 3-6, C-1 asset number of server for SNMP 6-9 10Base-T 2-6, 2-8, 3-6, C-1 attention light 11-1 11-2, 11-4 Australia regulatory requirements D-2 Australia warranty statement B-3 access authentication client access to server 5-1 5-3, alerts for SNMP 6-9...
Page 160 checklist 2-2, 2-6 cover for slot see filler panel China safety statement D-4 customer support forums A-2 Clean light 2-17, 9-3, 11-1 11-2, 11-4 cleaning for tape drive 2-17, 8-2, 9-3 client access to server 5-1 5-3, date and time 2-12, 4-5, 6-4, 6-9, 11-2, 11-7 11-10 11-11 daylight savings time 4-5, 6-9...
Page 161 firmware alternate image 10-3 10-4, 11-8, eject 11-15 cleaning cartridge 2-17, 9-3 download 10-2 tape cartridge 9-6, 9-11, 11-16 updating 10-1 10-4 electrical specifications C-1 version in HD Server e-mail 4-6, 4-12, 6-9 Admin 10-1 10-4 enclosure version on control panel 3-6, 10-1, 11-8, opening and closing 11-25 11-27 11-15...
Page 162 Customer Care Centers A-1 LAN address 3-6, 5-2 forums A-2 LCD see control panel HP Hot Swap Disk Module 7-1 HP Rackmount Kit 2-5, D-5 see light HP SureStore DAT or DLT drive 8-1 see also power display HP on power display 2-8, 6-1, LF on power display 2-8, 6-1, 11-3 11-2 11-3...
Page 163 network backup 8-1, 8-10 MAC address 3-6, 5-2 cable 2-6, 2-8 main power light 2-7 2-8, 2-12, 6-1 6-2, configuration 2-9 2-10, 4-6, 6-4, 11-1 11-3 4-10 4-12 maintenance of hardware 2-16 2-17, connector C-1 failures 11-10 11-11 management link/activity light 2-12, 11-2 11-3 remote management applications 4-5, neighborhood 5-1, 11-10...
Page 164 power repair procedures 11-17 11-35 cabling inside enclosure 8-7, 11-31 replacement see repair procedures connector 2-7 2-8, 6-1, 8-7, 11-31 reset defaults 3-6, 6-7 cord 2-3, 2-8, 6-1, D-5 reset passwords 11-12 cycling power 6-5 6-6, 6-10, restart 2-11, 2-14, 3-4, 3-6, 4-4 4-5, 4-13, 11-18 11-19...
Page 165 server Taiwan regulatory statement D-2 addressing 2-13, 4-1 tape name 2-12, 4-5, 5-2, 6-4, 6-8, 11-2, 11-7 cartridges 11-4 server module replacement 11-20, handling tips 9-2 11-31 11-35 indicators 11-2, 11-4 service maintenance 9-2 HP Authorized Dealer B-1 unloading 9-6 9-11 support A-1 utilities 9-11...
Page 166 user-level security 4-10 4-11, 5-2 username administrator 4-5 client user 4-11, 5-2 utilities for tape backup 9-11 verification 2-8, 2-12, 6-1, 6-4, 6-10, 11-1 11-2 version firmware version on control panel 3-6 ROM version on control panel 3-6 view mode on control panel 3-2, 3-6 voltage 2-6 2-7, C-1 volume 4-7, 4-9, 7-1...

This manual is also suitable for:

Surestore hd server 4000 J3290a J3291a J3292a

HP J3278B - SureStore CD-ROM Server/Tower 7 NAS Server User Manual

1 Product Overview

2 Installation

3 Configuration Using the Control Panel

4 Configuration Using a Browser: HD Server Admin

5 Setting up Client Access

6 Shutting down and Restarting

7 Adding Hard Disk Drives

8 Adding a Tape Drive

9 Backing up and Restoring Files

10 Updating the Firmware

11 Resolving Problems with Your Server

Getting Support

Warranty

Specifications

Regulatory and Safety Information

Index

Quick Links

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Summary of Contents for HP J3278B - SureStore CD-ROM Server/Tower 7 NAS Server

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Table of Contents