19 Step 7: Secure the drive page 21 Step 8: Verify installation page 23 Using the tape drive Your HP StorageWorks Ultrium tape drive page 25 Use the correct media page 27 Register your tape drive page 29 Using HP OBDR...
Hewlett-Packard. The information contained in this document is subject to change without notice. Linear Tape-Open, LTO, LTO Logo, Ultrium and Ultrium Logo are trademarks of Certance, HP and IBM in the US, other countries or both.
How do I connect the drive to my server? The tape drive is installed into a spare drive bay in your server (or into an HP Rack-Mount Option Kit) and is attached to the SCSI bus of the host server via a spare connection on the internal SCSI ribbon cable.
What are the mounting requirements for the tape drive? Mounting bay You need one industry-standard, 5¼-inch, half-height bay in which to install the HP StorageWorks Ultrium tape drive. Power consumption is 11 Watts idle, 21 Watts typical and 33 Watts maximum. Power requirements are: Voltage...
HP One-Button Disaster Recovery, HP OBDR. (All HP StorageWorks Ultrium tape drives support HP OBDR. However, you can only use this feature, if your system configuration and backup application also support it. See “Using HP OBDR” on page 31.) Make sure you have a backup application that supports your HP StorageWorks Ultrium tape drive and download any upgrades or patches, if required.
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L&TT HP StorageWorks Tape Figure: the CD-ROM...
Using the CD-ROM The HP StorageWorks Tape CD-ROM is a central source of information about your tape drive with utilities for getting the best performance from your tape drive. Use the HP StorageWorks Tape CD-ROM to check installation, as described in this guide, and to verify and troubleshoot performance after installation.
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SCSI ribbon 68-pin internal cable SE connector (Do not use) 50-pin internal SE connector (Do not use) 68-pin internal LVD/SE connector The example shows an Ultra 160 HBA tape drive SCSI SCSI ribbon cable Figure 2: checking the SCSI connection...
Step 1: Check the SCSI connection Use the following questions to help you check your SCSI connection. Most users can use HP Library & Tape Tools to check the SCSI bus, see page 34. If you answer ‘Yes’ to all these questions, you are ready to install your tape drive.
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Example SCSI IDs (Default) Figure 3: checking the SCSI ID...
Step 2: Check the drive’s SCSI ID Your HP StorageWorks Ultrium drive is shipped with a default SCSI ID of 3, but it can be assigned any unused ID between 0 and 15. Do not use SCSI ID 7, which is reserved for the SCSI controller, or SCSI ID 0, which is typically assigned to the boot disk.
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Figure 4a: preparing mounting bay in a typical HP AlphaServer Figure 4b: preparing mounting bay in a typical HP Proliant server...
Remove the front filler panel from a half-height, 5¼-inch bay of your server, as illustrated. With some servers, such as the HP AlphaServer ES40, you must also remove the half-height device divider.
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Figure 5a: attaching mounting rails in a typical HP ProLiant 530 or 570 server M3 mounting screws (ML350) M3 offset mounting screws (ML370) Figure 5b: attaching mounting screws in a typical HP ProLiant 350 or 370 server...
HP ProLiant server documentation. Mounting screws Other HP ProLiant server models, such as ML350 and ML370, only require the use of special locating screws with no mounting rail. Use a T8 Torx screwdriver to attach the appropriate screws. You may need to purchase the M3 screws separately.
Step 5: Install the drive Slide the tape drive into the open bay, aligning the tray or rails with the slots in the bay, as shown in Figure 6. If your server does not use mounting hardware, check that the holes in the chassis are aligned with the holes in the side of the tape drive.
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SCSI ribbon cable power cable SCSI ribbon cable (correctly terminated) tape drive SCSI controller connection power cable power supply Figure 7: attaching power and SCSI cables...
Step 6: Attach power and SCSI cables To support the high performance of the tape drive it is important to use a suitably-rated SCSI cable. Check your server or HBA documentation to ensure that the SCSI bus and cabling supports up to Ultra 160 bus speeds.
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Figure 8a: securing drive to mounting hardware (example shows HP ProLiant ML530) use M3 screws (and washers if you cannot tighten screws) Figure 8b: securing drive, no mounting hardware (example shows HP AlphaServer ES40)
Push the server latch down to lock the tape drive into position, as shown in Figure 8a. Ensure blanking plates are in place over empty bays and replace the cover on the server. No mounting hardware used (HP AlphaServer) Use the M3 screws provided with the tape drive in the screw pack labeled ‘General Mounting Screws’.
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arrow indicates leading direction affix label here Figure 9a: loading a cartridge Eject button Figure 9b: unloading a cartridge...
(see page 5). Verify that the tape drive installation was successful. Select “install your product” from the link on the HP StorageWorks Tape CD-ROM and then select “install check”. See page 34 for more information.
• Flashing: the drive needs cleaning Accessibility features The front panel of the HP StorageWorks Ultrium tape drive has been designed for increased accessibility for persons with disabilities. This includes large font labeling of the Status LEDs and an Eject button that has been designed for ease of use.
Ultrium format cartridges. This will destroy pre-recorded servo information and make the cartridge unusable. Cleaning cartridges You must use Ultrium cleaning cartridges with HP StorageWorks Ultrium tape drives, as other cleaning cartridges will not load and run. We recommend the HP Ultrium universal cleaning...
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15 times with any tape drive.) If the cleaning cartridge is ejected immediately with the Tape LED on, it has expired. Caring for cartridges It is important that you look after your HP media and adhere to the recommended guidelines. See “Looking after cartridges” on page 46.
Register your tape drive Once you have installed and tested your HP StorageWorks Ultrium tape drive, please take a few minutes to register your product. You can register via the web at www.register.hp.com . To ensure your registration is complete, there are a number of questions on the electronic form that are mandatory.
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Figure 12a: using HP OBDR, step 1 Figure 12b: using HP OBDR, step 2 Figure 12c: using HP OBDR, step 3...
World Wide Web site www.hp.com/go/obdr . Note HP OBDR is not applicable to HP-UX and other non-Intel UNIX operating systems, and it is not compatible with Intel-based Solaris systems. HP OBDR is supported on a server with a RAID controller, if the tape drive is connected directly to a host bus adapter (HBA).
Remote disaster recovery (ProLiant servers only) The HP Remote Insight Lights-Out Edition (RILOE) on ProLiant servers gives the IT Administrator the ability to completely recover a failed server at a remote location without physically traveling to where the server resides. The on-site, non-technical person need only insert the bootable cartridge into the tape drive, when asked to do so by the administrator.
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Follow the normal process for your restore application. If restore fails If the restore fails for any reason, refer to our World Wide Web site ( www.hp.com/go/ obdr ) for detailed troubleshooting information.
HP StorageWorks Library & Tape Tools is the recommended diagnostic and support tool for your HP tape storage product. It is available on the CD shipped with your product or as a free download from the HP web site. It is supported on nearly all major operating systems.
• Generate a support ticket: this is a full dump of the drive logs along with interpretation and is used by HP Support to learn about the condition of your drive. Most useful is the device analysis section which is the output from approximately 20 rules forming a comprehensive analysis of the health of your drive.
Optimizing performance We strongly recommend that you check the information on our web site at www.hp.com/ support/pat. This contains detailed support information that will enable you to identify bottlenecks and take full advantage of the performance capabilities of the Ultrium family of tape drives.
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• Data and file types The type of data being backed up or restored can affect performance. Typically, small files incur greater overhead in processing and access than large files. Equally, data that is not compressible will always limit the speed at which the drive can write/read data. You will achieve no more than native rates with uncompressible data.
• For more information about LED sequences, refer to “Understanding the LEDs” on page 43. • For information about cartridges, refer to “Problems with cartridges” on page 46. Most users can use HP Library & Tape Tools to help them diagnose problems, see page 34. Web troubleshooting guide Please refer also to the detailed troubleshooting guide on the web at www.hp.com/go/...
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It is unclear which SCSI ID to use Description Further information It is uncertain which ID numbers are Use HP Library & Tape Tools (see page 34) to available. provide information on your current SCSI settings. The HP StorageWorks Ultrium drive has its SCSI ID set to 3 by default.
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Windows Control Panel, or by using HP Library & Tape Tools (see page 34). The server may not have a SCSI host bus Use HP Library & Tape Tools (see page 34) to adapter installed. check whether you have a SCSI host adapter on your system.
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SCSI ID. Remember that 7 is normally reserved for the host bus adapter. (You can run HP Library & Tape Tools to check the SCSI IDs of each device attached to the SCSI bus, see page 34.)
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The application does not recognize the tape drive Possible reason Recommended action The application does not support the tape Use HP Library & Tape Tools to check that the drive. drive is installed properly. Refer to our World Wide Web site (www.hp.com/go/connect) for details of software applications that support the HP StorageWorks Ultrium tape drive.
This continues until the drive is reset. Using the LEDs for troubleshooting If you cannot resolve a problem, contact customer service at www.hp.com/support . Use the following table to interpret the front panel LED sequences and the appropriate action to take, if any.
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If the drive is upgrading firmware, do not reset or power cycle it. The drive is carrying out a normal activity (read, write). The drive is in OBDR mode. Ready is FLASHING-steady See “Running HP OBDR” on page 32 for further then ON-FLASHING details. None. Ready is FLASHING fast.
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LED Sequence and Cause Action required Load a new cartridge. If the error persists, power Drive FLASHING. cycle or reset the drive. If the Drive LED remains on, call for service. The drive mechanism has detected an error. Insert a cartridge to clear the LED sequence. If the Drive, Tape and condition persists, call for service.
Problems with cartridges If you experience any problems using HP branded cartridges, check: • You are using the correct cartridge for your tape drive, see “Use the correct media” on page 27. • The cartridge case is intact and that it contains no splits, cracks or damage.
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Check if another Ultrium drive will accept the cartridge. If it does, the original drive may be faulty. Before calling customer service, please check that the tape drive is responding and that it can be seen on the SCSI bus. Most users can use HP Library & Tape Tools, see page 34.
• The HP support web site contains a link to www.hp.com/support/ultrium that takes you to HP’s Customer Care web site for a wide range of up-to-date information about your product. • The HP web site at www.hp.com/go/connect provides details of recommended products and configurations.
Put the drive into the packaging that contained the replacement drive. Return the faulty drive to your local HP Service Center. Instructions on where to return faulty drives will be shipped with the replacement drive. Note If you are not replacing the drive immediately, you should insert a blanking plate into the empty bay.