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Dell D31M Owner's Manual

Dell D31M Owner's Manual

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OptiPlex Tower Plus 7010
Owner's Manual
Regulatory Model: D31M
Regulatory Type: D31M001
March 2023
Rev. A00
Table of Contents
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Summary of Contents for Dell D31M

  • Page 1 OptiPlex Tower Plus 7010 Owner's Manual Regulatory Model: D31M Regulatory Type: D31M001 March 2023 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2021-2023 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Views of OptiPlex Tower Plus 7010................7 Front....................................... 7 Back......................................8 Chapter 2: Set up your computer....................10 Chapter 3: Specifications of OptiPlex Tower Plus 7010..............16 Dimensions and weight..............................16 Processor..................................... 16 Chipset....................................18 Operating system................................19 Memory....................................19 Memory matrix................................
  • Page 4 Screw list.....................................36 Major components of OptiPlex Tower Plus 7010.......................37 Chapter 5: ..........................39 Removing the side cover..............................39 Installing the side cover..............................40 Chapter 6: Removing and installing Customer Replaceable Units (CRUs)........42 Front bezel ..................................42 Removing the front bezel............................42 Installing the front bezel............................
  • Page 5 Removing the system fan............................82 Installing the system fan............................83 Power-supply unit................................84 Removing the power-supply unit..........................84 Installing the power-supply unit ..........................87 Processor fan and heat-sink assembly........................89 Removing the processor fan and heat-sink assembly..................89 Installing the processor fan and heat-sink assembly..................90 Removing the processor fan and 65 W heat-sink assembly................91 Installing the processor fan and 65 W heat-sink assembly................
  • Page 6 Deleting or changing an existing system setup password................146 Clearing CMOS settings..............................146 Clearing BIOS (System Setup) and System passwords..................146 Chapter 10: Troubleshooting...................... 147 Dell SupportAssist Pre-boot System Performance Check diagnostics.............. 147 Running the SupportAssist Pre-Boot System Performance Check.............. 147 Power-Supply Unit Built-in Self-Test ........................147 System-diagnostic lights..............................148 Recovering the operating system..........................149...

  • Page 7: Chapter 1: Views Of Optiplex Tower Plus 7010

    Views of OptiPlex Tower Plus 7010 Front 1. Optical disk-drive (optional) 2. Power button with diagnostic LED 3. SD-card slot (optional) 4. Hard-drive activity light 5. Universal audio jack port 6. USB 2.0 (480 Mbps) port with PowerShare 7. USB 2.0 (480 Mbps) port 8.

  • Page 8: Back

    Back Views of OptiPlex Tower Plus 7010...
  • Page 9 1. Re-tasking line-out/line-in audio port 2. Three DisplayPort 1.4a ports (HBR2) NOTE: Maximum resolution up to 4096 x 2304 @60Hz 3. Three USB 3.2 Gen 1 (5 Gbps) ports 4. One USB 3.2 Gen 2 (10 Gbps) port 5. Two USB 2.0 (480 Mbps) ports with Smart Power On 6.

  • Page 10: Chapter 2: Set Up Your Computer

    Set up your computer Steps 1. Connect the keyboard and mouse. Set up your computer...
  • Page 11 2. Connect to your network using a cable. NOTE: Alternatively, you can connect to a wireless network. 3. Connect the display. Set up your computer...
  • Page 12 NOTE: If you ordered your computer with a discrete graphics card, the HDMI and the display ports on the back panel of your computer are covered. Connect the display to the port on the discrete graphics card. 4. Connect the power cable. Set up your computer...
  • Page 13 5. Press the power button. Set up your computer...
  • Page 14 6. Finish the Windows setup. Follow the on-screen instructions to complete the setup. When setting up, Dell recommends that you: ● Connect to a network for Windows updates. NOTE: If connecting to a secured wireless network, enter the password for the wireless network access when prompted.
  • Page 15 This software delivers intelligent features that automatically fine-tune your computer for the best possible audio, power, and performance. Get the most out of your Dell device with intelligent, personalized technology from MyDell. Following are the key features of MyDell: ●...

  • Page 16: Chapter 3: Specifications Of Optiplex Tower Plus 7010

    Specifications of OptiPlex Tower Plus 7010 Dimensions and weight The following table lists the height, width, depth, and weight of your OptiPlex Tower Plus 7010. Table 2. Dimensions and weight Description Values Height 367.00 mm (14.45 in.) Width 169.00 mm (6.65 in.) Depth 300.80 mm (11.84 in.) Weight...
  • Page 17 Table 3. Processor Description Option one Option two Option three Option four Option five Processor type Generation Generation Intel Generation Intel Generation Intel Generation Intel Core Core i3-13100 Core i5-13400 Core i5-13600 Intel Core i5-13500 i5-13600K, vPro Processor wattage 60 W 65 W 65 W 65 W...

  • Page 18: Chipset

    Table 4. Processor Description Option six Option seven Option eight Option nine Processor type Generation Intel Generation Intel Generation Intel Generation Intel Core i7-13700 Core i7-13700K, vPro Core i9-13900 Core i9-13900K, vPro Processor wattage 65 W 125 W 65 W 125 W Processor total core count...

  • Page 19: Operating System

    Table 5. Chipset (continued) Description Values Flash EPROM 32MB RPMC+16MB nRPMC PCIe bus Upto Gen4 Operating system Your OptiPlex Tower Plus 7010 supports the following operating systems: ● Windows 11 Home ● Windows 11 Pro ● Windows 11 Pro Downgrade (Windows 10 image) ●...

  • Page 20: Memory Matrix

    Memory matrix The following table lists the memory configurations supported on your OptiPlex Tower Plus 7010. Table 7. Memory matrix Configuration Slot UDIMM1 UDIMM2 UDIMM3 UDIMM4 8 GB DDR5 8 GB 16 GB DDR5 16 GB 16 GB DDR5 8 GB 8 GB 32 GB DDR5 32 GB...

  • Page 21: Internal Slots

    NOTE: To learn more about the features of different types of M.2 cards, search in the Knowledge Base Resource at www.dell.com/support. Ethernet The following table lists the wired Ethernet Local Area Network (LAN) specifications of your OptiPlex Tower Plus 7010.

  • Page 22: Wireless Module

    Wireless module The following table lists the Wireless Local Area Network (WLAN) modules that are supported on your OptiPlex Tower Plus 7010. Table 11. Wireless module specifications Description Option one Option two Model number Intel AX211 Realtek RTL8852BE NOTE: Intel AX211 is always tied with External SMA antenna Transfer rate 2400 Mbps...

  • Page 23: Storage

    Table 12. Audio specifications (continued) Description Values Average speaker output Peak speaker output 2.5 W Subwoofer output Not supported Microphone Supported via Universal audio jack Storage This section lists the storage options on your OptiPlex Tower Plus 7010. Table 13. Storage Matrix Storage 1st M.2 2nd M.2...
  • Page 24 Table 13. Storage Matrix (continued) Storage 1st M.2 2nd M.2 3rd M.2 1st 2.5- 2nd 2.5- 1st 3.5- 2nd 3.5- socket socket socket inch inch inch inch hard- (2230/228 (2230/2 (2230/2 hard- hard- hard- drive 280) 280) drive drive drive M.2 solid-state drive (2230/80) X2+2.5- Yes(SSD0, Yes(SSD1...
  • Page 25 Table 13. Storage Matrix (continued) Storage 1st M.2 2nd M.2 3rd M.2 1st 2.5- 2nd 2.5- 1st 3.5- 2nd 3.5- socket socket socket inch inch inch inch hard- (2230/228 (2230/2 (2230/2 hard- hard- hard- drive 280) 280) drive drive drive 3.5-inch hard-drive Yes(SAT A-0,Prim...

  • Page 26: Raid (Redundant Array Of Independent Disks)

    PCIe NVMe, Class 40 Up to 2 TB RAID (Redundant Array of Independent Disks) For optimal performance when configuring drives as a RAID volume, Dell recommends drive models that are identical. NOTE: RAID is not supported on Intel Optane configurations.

  • Page 27: Power Ratings

    Table 15. Media-card reader specifications (continued) Description Values NOTE: The maximum capacity supported by the media-card reader varies depending on the standard of the media card installed in your computer. Power ratings The following table lists the power rating specifications of OptiPlex Tower Plus 7010. Table 16.

  • Page 28: Gpu-Integrated

    GPU—Integrated The following table lists the specifications of the integrated Graphics Processing Unit (GPU) supported by your OptiPlex Tower Plus 7010. Table 18. GPU—Integrated Controller External display support Memory size Processor Intel UHD Graphics 730 Three DisplayPort 1.4a Shared system memory Generation Intel Core (HBR2) ports i3/i5...

  • Page 29: Video Port Resolution

    Table 21. GPU—Discrete (continued) Controller External display support Memory size Memory type NVIDIA GeForce RTX 3050 ● Three DisplayPort 1.4a 8 GB GDDR6 ports ● One HDMI 2.1 NVIDIA GeForce RTX 3070 ● Three DisplayPort 1.4a 8 GB GDDR6X ports (Display Port 1.2 Certified.

  • Page 30: Hardware Security

    NOTE: DisplayPort Multi-Stream Transport (MST) allows you to daisy chain monitors that have DisplayPort 1.2 and above ports and MST support. For more information about using DisplayPort Multi-Stream Transport, see www.dell.com/support. Hardware security The following table lists the hardware security of your OptiPlex Tower Plus 7010.

  • Page 31: Regulatory Compliance

    The following table lists the regulatory compliance of your OptiPlex Tower Plus 7010. Table 26. Regulatory compliance Regulatory compliance Product Safety, EMC and Environmental Datasheets Dell Regulatory Compliance Home page Dell and the Environment Operating and storage environment This table lists the operating and storage specifications of your OptiPlex Tower Plus 7010.

  • Page 32: Chapter 4: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 33: Safety Precautions

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 34: Esd Field Service Kit

    Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag. ● Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Working inside your computer...

  • Page 35: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.

  • Page 36: Screw List

    ● Phillips screwdriver #0 ● Phillips screwdriver #1 ● Plastic scribe Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is restored when the component is replaced.

  • Page 37: Major Components Of Optiplex Tower Plus 7010

    Table 28. Screw list (continued) Component Screw type Quantity Screw image Major components of OptiPlex Tower Plus 7010 The following image shows the major components of OptiPlex Tower Plus 7010. 1. Side cover 2. 3.5-inch hard-disk drive 3. Slim ODD 4.
  • Page 38 18. 2.5-inch hard-disk drive NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.

  • Page 39: Chapter 5

    Removing the side cover Prerequisites 1. Follow the procedure in before working inside your computer. NOTE: Ensure that you remove the security cable from the security-cable slot (if applicable). About this task The following images indicate the location of the side cover and provide a visual representation of the removal procedure.

  • Page 40: Installing The Side Cover

    Steps 1. Slide the release latch to release the side cover from the computer. 2. Slide the side cover towards the rear of the computer and lift the side cover away from the chassis. Installing the side cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the side cover and provide a visual representation of the installation procedure.
  • Page 41 Steps 1. Align the tabs on the side cover with the slots on the chassis. 2. Slide the side cover towards the front of the computer until you hear the release latch click.. Next steps 1. Follow the procedure in after working inside your computer.

  • Page 42: Chapter 6: Removing And Installing Customer Replaceable Units (Crus)

    Removing and installing Customer Replaceable Units (CRUs) The replaceable components in this chapter are Customer Replaceable Units (CRUs). CAUTION: Customers can replace only the Customer Replaceable Units (CRUs) following the safety precautions and replacement procedures. NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Front bezel Removing the front bezel Prerequisites...

  • Page 43: Installing The Front Bezel

    Steps 1. Gently pry and release the front-bezel tabs sequentially from the top. 2. Rotate the front bezel outward from the chassis and remove the front bezel. Installing the front bezel Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the front bezel and provide a visual representation of the installation procedure.

  • Page 44: Hard Drive

    Steps 1. Align the front-cover tabs with the slots on the chassis. 2. Rotate the front cover towards the chassis and snap it into place. Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer.
  • Page 45 Removing and installing Customer Replaceable Units (CRUs)
  • Page 46 Steps 1. Disconnect the data and power cables from the connectors on the hard-drive. 2. Press the tabs on the hard-drive carrier and lift the hard-drive carrier to remove the hard-drive assembly from the chassis. NOTE: Note the orientation of the hard drive so that you can replace it correctly. 3.
  • Page 47 Steps 1. Disconnect the data and power cables from the connectors on the hard-drive. 2. Press the tabs on the hard-drive carrier and lift the hard-drive carrier to remove the hard-drive assembly from the chassis. NOTE: Note the orientation of the hard drive so that you can replace it correctly. Removing the 2.5-inch hard drive bracket Prerequisites 1.
  • Page 48 Steps 1. Pull one side of the hard drive bracket to disengage the pins on the bracket from the slots on the drive. 2. Lift the hard drive out of the bracket. NOTE: The orientation or the SATA connector marking on the hard drive so that you can replace it correctly. Installing the 2.5-inch hard drive bracket Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 49 Steps 1. Align the hard drive to the side of the hard drive bracket. 2. Pull the other end of the hard drive bracket to insert the pins on the bracket into the slot on the hard drive. 3. Insert the hard drive into the hard drive bracket until it clicks into place. Next steps 1.
  • Page 50 Steps 1. Insert the hard-drive assembly into the slot on the computer until it clicks into place. 2. Connect the data and power cables to the connectors on the hard drive. Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer.
  • Page 51 Removing and installing Customer Replaceable Units (CRUs)

  • Page 52: 3.5-Inch Hard Drive

    Steps 1. Align the slots on the hard-drive with the mounting points on the hard-drive carrier 2. Pry the hard-drive carrier to align the mounting points on the hard-drive carrier with the slots on the hard drive. 3. Insert the hard-drive assembly into the slot on the computer until it clicks into place. Next steps 1.
  • Page 53 Steps 1. Disconnect the data and power cables from the hard drive. 2. Push the securing tab to release the hard-drive assembly from the chassis. 3. Remove the EMI shield from the front side of the chassis. 4. Slide the hard-drive away from the chassis. Removing the 3.5-inch hard drive bracket Prerequisites 1.
  • Page 54 Steps 1. Pry one side of the hard drive bracket edge to release the tabs on the bracket from the slots on the hard drive. 2. Lift at an angle and remove the hard drive off the hard drive bracket. Installing the 3.5-inch hard drive bracket Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 55 Steps 1. Align the tabs on the bracket with the slots on the hard drive and place the hard drive into the hard drive bracket. 2. Snap the hard drive into the hard drive bracket. Next steps 1. Install the 3.5-inch hard drive assembly.

  • Page 56: Optical Drive

    Steps 1. Slide the 3.5-inch hard-drive into the slot on the chassis. 2. Replace the EMI shield on the chassis. 3. Connect the data and power cables to the connectors on the hard drive. Next steps 1. Install the front bezel.

  • Page 57: Installing The Optical Drive

    Steps 1. Disconnect the data and power cables from the optical drive. 2. Push the securing tab to release the optical drive from the chassis. 3. Slide and remove the optical drive from the slot on the chassis. Installing the optical drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 58: Memory

    Steps 1. Insert the optical drive assembly into the slot on the chassis. 2. Slide the optical drive until it snaps into place. 3. Connect the data and power cables to the connectors on the optical drive. Next steps 1. Install the side cover.

  • Page 59: Installing The Memory

    About this task The following images indicate the location of the memory and provide a visual representation of the removal procedure. Steps 1. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot.. 2. Grasp the memory module near the securing clip, and then gently ease the memory module out of the memory-module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges.

  • Page 60: Solid-State Drives

    Steps 1. Ensure that the securing clips are in an open position. 2. Align the notch on the memory module with the tab on the memory-module slot. 3. Press down on the memory module until the memory module snaps into position and the securing clip locks in place. NOTE: If you do not hear the click, remove the memory module and reinstall it.
  • Page 61 About this task The following images indicate the location of the M.2230 solid-state drives and provides a visual representation of the removal procedure. Steps 1. Remove the screw (M2x3.5) that secures the M.2230 solid-state drive to the system board. 2. Slide and lift the M.2230 solid-state drive from the M.2 card slot on the system board. Installing the M.2230 solid-state drives Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 62: Solid-State Drive (Full-Length)

    Steps 1. Align the notch on the M.2230 solid-state drive with the tab on the M.2 card slot on the system board. 2. Slide the M.2230 solid-state drive into the M.2 card slot on the system board. 3. Replace the screw (M2x3.5) that secures the M.2230 solid-state drive to the system board. Next steps 1.
  • Page 63 Steps 1. Remove the screw (M2x3.5) that secures the M.2280 solid-state drive to the system board. 2. Slide and lift the M.2280 solid-state drive from the M.2 card slot on the system board. Installing the M.2280 solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the M.2280 solid-state drive and provides a visual representation of the installation procedure.

  • Page 64: Wireless Card

    Steps 1. Align the notch on the M.2280 solid-state drive with the tab on the M.2 card slot on the system board. 2. Slide the M.2280 solid-state drive into the M.2 card slot on the system board. 3. Replace the screw (M2x3.5) that secures the M.2280 solid-state drive to the system board. Next steps 1.

  • Page 65: Installing The Wireless Card

    Steps 1. Remove the (M2x3.5) screw that secures the wireless card to the system board. 2. Lift the wireless card bracket away from the wireless card. 3. Disconnect the antenna cables from the wireless card. 4. Slide and remove the wireless card from the connector on the system board. Installing the wireless card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 66 Steps 1. Connect the antenna cables to the wireless card. The following table provides the antenna-cable color scheme for the wireless card of your computer. Table 29. Antenna-cable color scheme Connectors on the wireless card Antenna-cable color Main (white triangle) White Auxiliary (black triangle) Black...

  • Page 67: Expansion Card

    Expansion card Removing the graphics card Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. About this task The following images indicate the location of the graphics card and provides a visual representation of the removal procedure. Steps 1.

  • Page 68: Installing The Graphics Card

    Installing the graphics card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the graphics card and provides a visual representation of the installation procedure. Steps 1.

  • Page 69: Removing The Powered Graphics Card

    Removing the powered graphics card Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. About this task The following images indicate the location of the powered graphical processing unit and provide a visual representation of the removal procedure.

  • Page 70: Installing The Powered Graphics Card

    Steps 1. Disconnect the power cables from the connector on the graphics card. 2. Remove the power cable from the routing guides on the cable holder. 3. Press the securing clips on both side of the cable holder and slide the cable holder out of the computer. 4.
  • Page 71 Steps 1. Lift the pull tab to open the PCIe door. 2. Align the graphics card with the PCI-Express card connector on the system board. 3. Using the alignment post, connect the graphics card in the connector and press down firmly. Ensure that the powered GPU is firmly seated.

  • Page 72: Internal Speaker

    4. Close the PCIe door. 5. Align the triangles on the cable holder with the triangles on the chassis. 6. Place the cable holder on the computer chassis until it clicks to place. 7. Route the power cable through the retention tab on the cable holder. 8.

  • Page 73: Installing The Speaker

    Installing the speaker Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the speaker and provides a visual representation of the installation procedure. Steps 1.

  • Page 74: Installing The Coin-Cell Battery

    CAUTION: Removing the coin-cell battery will clear the CMOS and reset BIOS settings. Steps 1. Push the coin-cell battery-release lever on the coin-cell battery socket to release the coin-cell battery out of the socket. 2. Remove the coin-cell battery. Installing the coin-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 75: Media-Card Reader

    Steps Insert the coin-cell battery into the socket with the positive side (+) label facing up and snap the battery in the socket. Next steps 1. Install the side cover. 2. Follow the procedure in After working inside your computer. Media-card reader Removing the media-card reader Prerequisites...

  • Page 76: Installing The Media-Card Reader

    Steps 1. Remove the screw that secures the media-card reader bracket to the system chassis. 2. Lift to open the media-card reader bracket. 3. Pull to slide out the media-card reader from the system chassis. Installing the media-card reader Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 77: Communication Card

    Steps 1. Insert the media-card reader into its slot on the system chassis. 2. Close the media-card reader bracket. 3. Replace the screw that secures the media-card reader bracket to the system chassis. Next steps 1. Install the front bezel. 2.

  • Page 78: Installing The Communication Card

    Steps 1. Disconnect the communication card cable from its connector on the system board. 2. Unroute the communication card cable from the routing guides. 3. Lift the pull tab to open the PCIe door. 4. Lift and remove the communication card from the system board. Installing the communication card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 79 Steps 1. Lift the pull tab to open the PCIe door. 2. Place the communication card on the open PCIe door. 3. Route the communication card cable using the routing guides. 4. Connect the communication card cable to its connector on the system board. 5.

  • Page 80: Chapter 7: Removing And Installing Field Replaceable Units (Frus)

    To avoid any potential damage to the component or loss of data, ensure that an authorized service technician replaces the Field Replaceable Units (FRUs). CAUTION: Dell Technologies recommends that this set of repairs, if needed, to be conducted by trained technical repair specialists. CAUTION: As a reminder, your warranty does not cover damages that may occur during the courses of FRU repairs that are not authorized by Dell Technologies.

  • Page 81: Installing The Intrusion Switch

    Steps 1. Disconnect the intruder cable from the connector on the system board. 2. Slide and remove the intrusion switch from the chassis. Installing the intrusion switch Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the intrusion switch and provides a visual representation of the installation procedure.

  • Page 82: System Fan

    Steps 1. Insert the intrusion switch into its slot and slide the switch to secure it into the slot. 2. Route the intruder cable through the retention clip. 3. Connect the intruder cable to the connector on the system board. Next steps 1.

  • Page 83: Installing The System Fan

    Steps 1. Disconnect the system-fan cable from the connector on the system board. 2. Gently pull the top and bottom rubber grommets through the holes on the chassis, to release the fan from the chassis. 3. Remove the fan off the chassis. Installing the system fan CAUTION: The information in this section is intended for authorized service technicians only.

  • Page 84: Power-Supply Unit

    Steps 1. Insert the rubber grommets through the holes on the chassis. 2. Insert the rubber grommets through the holes on the system fan. 3. Pull the rubber grommets and push the system fan towards the chassis until it clicks in place. 4.
  • Page 85 Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. About this task The following images indicate the location of the power-supply unit and provides a visual representation of the removal procedure. Removing and installing Field Replaceable Units (FRUs)
  • Page 86 Removing and installing Field Replaceable Units (FRUs)

  • Page 87: Installing The Power-Supply Unit

    Steps 1. Disconnect the power-supply cables from their connectors on the system board. 2. Remove the power-supply cables from the routing guides on the chassis. 3. Remove the three screws (#6-32) that secure the power-supply unit to the chassis. 4. Slide and lift the power-supply unit off the chassis. Installing the power-supply unit CAUTION: The information in this section is intended for authorized service technicians only.
  • Page 88 Removing and installing Field Replaceable Units (FRUs)

  • Page 89: Processor Fan And Heat-Sink Assembly

    Steps 1. Place the power-supply unit on the chassis and slide it towards the back of the chassis. 2. Replace the three (#6-32) screws to secure the power-supply unit to the chassis. 3. Route the power-supply cables through their routing guides on the chassis. 4.

  • Page 90: Installing The Processor Fan And Heat-Sink Assembly

    Steps 1. Disconnect the processor-fan cable from the connector on the system board. 2. In the reverse sequential order (4->3->2->1), loosen the four captive screws that secure the processor fan and heat-sink assembly to the system board. 3. Lift the processor fan and heat-sink assembly from the system board. Installing the processor fan and heat-sink assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 91: Removing The Processor Fan And 65 W Heat-Sink Assembly

    Steps 1. Align the screws on the processor fan and heat-sink assembly with the screw holders on the system board and place the processor fan and heat-sink assembly on the processor. NOTE: Ensure that the triangle mark is directed towards the rear side of the computer. 2.

  • Page 92: Installing The Processor Fan And 65 W Heat-Sink Assembly

    About this task The following images indicate the location of the processor fan and heat-sink and provide a visual representation of the removal procedure. Steps 1. Disconnect the processor fan cable from the connector on the system board. 2. Loosen the four captive screws that secure the processor fan and heat-sink assembly to the system board. 3.

  • Page 93: Processor

    Steps 1. Align the screw holes on the processor fan and heat-sink assembly with the screw holes on the system board. 2. Tighten the four captive screws that secure the processor fan and heat-sink assembly to the system board. 3. Connect the processor-fan cable to the connector on the system board. Next steps 1.

  • Page 94: Installing The Processor

    Steps 1. Press down and push the release lever away from the processor to release it from the securing tab. 2. Lift the lever upward to lift the processor cover. CAUTION: When removing the processor, do not touch any of the pins inside the socket or allow any objects to fall on the pins in the socket.

  • Page 95: Voltage-Regulator Heat Sink

    Steps 1. Ensure that the release lever on the processor socket is fully extended in the open position. 2. Align the notches on the processor with the tabs on the processor socket and place the processor in the processor socket. NOTE: The pin-1 corner of the processor has a triangle that aligns with the triangle on the pin-1 corner on the processor socket.

  • Page 96: Installing The Vr Heat Sink

    Steps 1. Loosen the two captive screws that secure the VR heat sink to the system board. 2. Lift the VR heat sink off the system board. Installing the VR heat sink Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the VR heat sink and provide a visual representation of the installation procedure.

  • Page 97: Installing The Power Button

    About this task The following images indicate the location of the power button and provide a visual representation of the removal procedure. Steps 1. Disconnect the power-button cable from the connector on the system board. 2. Press the release tabs on the power-button head and slide the power-button cable out from the front-side chassis of the computer.

  • Page 98: Wireless Antenna Kit

    Steps 1. Insert the power-button cable into the slot from the front-side of the computer, and press the power-button head until it clicks into the place in the chassis. 2. Align and connect the power-button cable to the connector on the system board. Next steps 1.
  • Page 99 Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel. About this task The following images indicate the location of the internal antenna and provides a visual representation of the removal procedure. Removing and installing Field Replaceable Units (FRUs)
  • Page 100 Steps 1. Remove the (M2x3.5) screw that secures the wireless card bracket to the system board. 2. Slide and lift the wireless card bracket away from the wireless card. 3. Disconnect the antenna cables from the connectors on the wireless card. 4.
  • Page 101 Removing and installing Field Replaceable Units (FRUs)
  • Page 102 Steps 1. Peel away the protective tape from the back of the antennas. 2. Insert the antennas into the slots on the chassis. The antennas should be installed on the appropriate slots on the chassis. Table 30. Antenna-cable color scheme CHASSIS LABEL ANTENNA-CABLE COLOR ANT-W...

  • Page 103: External Sma Antenna Kit

    External SMA antenna kit Removing optional SMA module Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the wireless card. About this task The following images indicate the location of the optional SMA module and provide a visual representation of the removal procedure.
  • Page 104 Steps 1. Open cable holder and unroute the SMA module cable from the cable holder on the chassis. 2. Lift the pull tab to open the PCIe door. 3. Hold and remove the SMA module from its connector on the system board. Installing optional SMA module Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 105 Removing and installing Field Replaceable Units (FRUs)
  • Page 106 Steps 1. To remove the PCIe dummy bracket, insert a flat-head screwdriver in the hole of the bracket, push the bracket to release it, and then lift the bracket out of the system. 2. Lift the pull tab to open the PCIe door. 3.

  • Page 107: Optional Input/Output Modules

    Optional Input/Output modules Serial module Removing the optional serial module Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. About this task The following images indicate the location of the optional serial module and provides a visual representation of the removal procedure.

  • Page 108: Vga Module

    Steps 1. Using a screwdriver, remove the serial module cover from the chassis. NOTE: This step is applicable only when the serial module is being installed for the first time. 2. Connect the serial-module cable to the connector (KB_MS_SERIAL) on the system board 3.
  • Page 109 About this task The following images indicate the location of the optional VGA module and provide a visual representation of the removal procedure. Steps 1. Remove the two (4-40x6.5) screws that secure the optional VGA module to the computer chassis. 2.

  • Page 110: Type-C Module

    Steps 1. To remove the dummy metal bracket, insert a star-head screwdriver in the hole of the bracket, push the bracket to release the bracket, and then lift the bracket out from the system. NOTE: Applies if you are upgrading the system that did not have these optional modules. 2.
  • Page 111 About this task The following images indicate the location of the optional Type-C module and provides a visual representation of the removal procedure. Steps 1. Remove the two (M3x3) screws that secure the optional Type-C module to the chassis. 2. Disconnect the optional Type-C-module cables from the connectors on the system board. 3.

  • Page 112: Dp Module

    Steps 1. To remove the dummy metal bracket, insert a star-head screwdriver in the hole of the bracket, push the bracket to release the bracket, and then lift the bracket out from the system.. NOTE: Applies if you are upgrading the system that did not have these optional modules. 2.
  • Page 113 About this task The following images indicate the location of the optional DisplayPort module and provide a visual representation of the removal procedure. Steps 1. Remove the two (M3X3) screws that secure the optional DisplayPort module to the computer chassis. 2.

  • Page 114: Hdmi Module

    Steps 1. To remove the dummy metal bracket, insert a star-head screwdriver in the hole of the bracket, push the bracket to release the bracket, and then lift the bracket out from the system. NOTE: Applies if you are upgrading the system that did not have these optional modules. 2.
  • Page 115 About this task The following images indicate the location of the optional HDMI module and provide a visual representation of the removal procedure. Steps 1. Remove the two (M3X3) screws that secure the optional HDMI module to the computer chassis. 2.

  • Page 116: System Board

    Steps 1. To remove the dummy metal bracket, insert a star-head screwdriver in the hole of the bracket, push the bracket to release the bracket, and then lift the bracket out from the system. NOTE: Applies if you are upgrading the system that did not have these optional modules. 2.
  • Page 117 NOTE: Replacing the system board removes any changes that you have made to the BIOS using the BIOS setup program. You must make the appropriate changes again after you replace the system board. NOTE: Before disconnecting the cables from the system board, note the location of the connectors so that you can reconnect the cables correctly after you replace the system board.
  • Page 118 9. Two SATA1/2 connector (black) 10. SATA3 connector (white) 11. SATA power cable connector 12. M.2 WLAN connector 13. System power connector 14. Internal speaker connector 15. Coin-cell battery 16. Thunderbolt header 17. PCIe x4 (Slot4) 18. PCI (Slot3) 19. PCIe x16 (Slot2) 20.
  • Page 119 Removing and installing Field Replaceable Units (FRUs)
  • Page 120 Steps 1. Remove the (#6-32) screw that secures the front I/O-bracket to the chassis. 2. Slide and remove the front I/O-bracket from the chassis. 3. Disconnect the power and HDD cables that are connected to the system board and unroute them from the routing guides on the chassis.

  • Page 121: Installing The System Board

    4. Lift the pull tab to open the PCIe door. 5. Remove the seven (6-32) screws that secure the system board to the chassis 6. Remove the three (6-32) M.2 standoff screws that secure the system board to the chassis 7.
  • Page 122 17. PCIe x4 (Slot4) 18. PCI (Slot3) 19. PCIe x16 (Slot2) 20. PCIe x1 (Slot1) 21. System fan connector 22. Chassis Intrusion Detection connector 23. Type-C connector 24. Processor socket The following images indicate the location of the system board and provide a visual representation of the installation procedure. Removing and installing Field Replaceable Units (FRUs)
  • Page 123 Removing and installing Field Replaceable Units (FRUs)
  • Page 124 Removing and installing Field Replaceable Units (FRUs)
  • Page 125 Steps 1. Slide the front I/O-ports on the system board into the front I/O-slots on the chassis and align the screw holes on the system board with the screw holes on the chassis. 2. Replace the (6-32) M.2 standoff screw to secure the system board to the chassis. 3.

  • Page 126: Chapter 8: Software

    ● Windows 11 Pro National Education ● Windows 11 CMIT Government Edition, (China only) ● Ubuntu Linux 22.04 LTS Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Base article, Drivers and Downloads FAQ 000123347. Software...

  • Page 127: Chapter 9: Bios Setup

    BIOS setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 128: System Setup Options

    The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: ● Removable Drive (if available) ● STXXXX Drive (if available) NOTE: XXX denotes the SATA drive number. ● Optical Drive (if available) ●...
  • Page 129 Enables the computer to boot using only validated boot software. By default, the Enable Secure Boot option is enabled. For additional security, Dell Technologies recommends keeping the Secure Boot option enabled to ensure that the UEFI firmware validates the operating system during the boot process.
  • Page 130 By default, the Enable Microsoft UEFI CA option is enabled. For additional security, Dell Technologies recommends keeping the Microsoft UEFI CA option enabled to ensure the broadest compatibility with devices and operating systems.
  • Page 131 Table 35. System setup options—Storage menu (continued) Storage Port Enablement Enable or disable the onboard drives. By default, all the options are enabled. SMART Reporting Enable SMART Reporting Enable or disable Self-Monitoring, Analysis, and Reporting Technology (SMART) during computer startup. By default, the Enable SMART Reporting option is not enabled.
  • Page 132 Table 37. System setup options—Connection menu Connection Network Controller Configuration Integrated NIC Controls the on-board LAN controller. By default, the Enabled with PXE option is enabled. Wireless Device Enable WLAN Enable or disable the internal WLAN device By default, the option enabled. Bluetooth Enable or disable the internal Bluetooth device By default, the option enabled.
  • Page 133 TPM On Allows you to enable or disable TPM. By default, the TPM On option is enabled. For additional security, Dell Technologies recommends keeping TPM enabled to allow these security technologies to fully function. Physical Presence Interface (PPI) Bypass The Physical Presence Interface (PPI) Bypass options can be used to allow for Enable Commands the operating system to manage certain aspects of the TPM.
  • Page 134 BIOS. This option returns to disabled state when the system restarts. By default, the Clear option is disabled. Dell Technologies recommends enabling the Clear option only when TPM data is required to be cleared. PPI ByPass for Clear Commands Controls the TPM Physical Presence Interface (PPI).
  • Page 135 When set to Disabled, no notification is displayed and no event is logged in the BIOS Events log. By default, the Chassis Intrusion Detection option is enabled. For additional security, Dell Technologies recommends keeping the Chassis Intrusion Detection option enabled. Block Boot Until Cleared Enables or disables the Block Boot Until Cleared option.
  • Page 136 Table 39. System setup options—Security menu (continued) Security For additional security, Dell Technologies recommends keeping the Absolute option enabled. WARNING: The 'Permanently Disabled' option can only be selected once. When 'Permanently Disabled' is selected, Absolute Persistence cannot be re-enabled. No further changes to the Enable/Disable states are allowed.
  • Page 137 Passwords ● The system password is not prompted when the computer resumes from standby mode. Dell Technologies recommends using the system password in situations where it is likely that a system may be lost or stolen. Hard Drive Password The Hard Drive Password can be set to prevent unauthorized access of the data stored on the hard drive.
  • Page 138 BIOS passwords. You can modify the minimum and maximum length of the passwords as well as require passwords to contain certain character classes (upper case, lower case, digit, special character). Dell Technologies recommends setting the minimum password length to at least 8 characters. Password Bypass The Password Bypass option allows the computer to reboot from the operating system without entering the system or hard drive password.
  • Page 139 Master Password Lockout can be changed. By default, the Enable Master Password Lockout option is disabled. Dell Technologies does not recommend enabling the Master Password Lockout unless you have implemented your own password recovery system. Allow Non-Admin PSID Revert...
  • Page 140 Table 42. System setup options—System Management menu (continued) System Management Intel AMT Capability Enable Intel AMT Capability Enable or disable the Intel AMT capabilty. By default, the Restrict MEBx Access option is enabled. MEBx Hotkey Enable or disable MEBx hotkey. By default, the option is disabled.
  • Page 141 Table 45. System setup options—Virtualization menu (continued) Virtualization VT for Direct I/O Specify whether a Virtual Machine Monitor (VMM) can utilize the additional hardware capabilities that are provided by Intel Virtualization Technology for Direct I/O. By default, the option is enabled. Intel Trusted Execution Technology (TXT) Enable Intel Trusted Execution...

  • Page 142: Updating The Bios

    Updating the BIOS in Windows to download the latest BIOS setup program file. 2. Create a bootable USB drive. For more information, search in the Knowledge Base Resource at www.dell.com/support. 3. Copy the BIOS setup program file to the bootable USB drive.

  • Page 143: Updating The Bios From The F12 One-Time Boot Menu

    One-Time boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 144: Updating The Bios Using The Usb Drive In Windows

    Time Boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 145: System And Setup Password

    Steps 1. From a turn off state, insert the USB drive where you copied the flash into a USB port of the computer. 2. Turn on the computer and press F12 to access the One Time Boot Menu, select BIOS Update using the mouse or arrow keys then press Enter.

  • Page 146: Deleting Or Changing An Existing System Setup Password

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 147: Chapter 10: Troubleshooting

    Check diagnostics About this task SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to: ●...

  • Page 148: System-Diagnostic Lights

    Problem description Suggested resolution Unrecoverable SPI Flash ● Replace the system board. Failure CPU failure ● Run the Dell Support Assist/Dell Diagnostics tool. ● If problem persists, replace the system board. System board failure (included ● Flash latest BIOS version BIOS corruption or ROM ●...

  • Page 149: Recovering The Operating System

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 150: Backup Media And Recovery Options

    Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering Windows operating system on your Dell PC. For more information. see...

  • Page 151: Chapter 11: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 50. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...

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