Dell OptiPlex 5000 Tower Service Manual
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Dell OptiPlex 5000 Tower Service Manual

Dell OptiPlex 5000 Tower Service Manual

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OptiPlex 5000 Tower
Service Manual
Regulatory Model: D32M
Regulatory Type: D32M001
Mar 2022
Rev. A00
Table of Contents
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Summary of Contents for Dell OptiPlex 5000 Tower

  • Page 1 OptiPlex 5000 Tower Service Manual Regulatory Model: D32M Regulatory Type: D32M001 Mar 2022 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2022 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    After working inside your computer..........................9 BitLocker..................................9 Chapter 2: Removing and installing components................10 Recommended tools................................10 Screw list..................................... 10 Major components of OptiPlex 5000 Tower........................11 Side cover.................................... 12 Removing the side cover............................12 Installing the side cover.............................. 13 Front bezel ..................................15 Removing the front bezel............................15...
  • Page 4 Removing optional SMA module..........................35 Installing optional SMA module..........................36 Removing the Dell Ultra Speed Drive Gen4 card....................38 Installing the Dell Ultra Speed Drive Gen4 card....................38 Slim optical-drive................................39 Removing the Slim optical drive..........................39 Installing the Slim optical drive..........................40 Slim optical-drive bracket..............................
  • Page 5 Deleting or changing an existing system setup password.................96 Clearing CMOS settings..............................97 Clearing BIOS (System Setup) and System passwords...................97 Chapter 5: Troubleshooting......................98 Dell SupportAssist Pre-boot System Performance Check diagnostics..............98 Running the SupportAssist Pre-Boot System Performance Check..............98 Power-Supply Unit Built-in Self-Test ..........................98 System-diagnostic lights..............................99 Recovering the operating system..........................100...

  • Page 6: Chapter 1: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 7: Safety Precautions

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 8: Esd Field Service Kit

    Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag. ● Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Working inside your computer...

  • Page 9: Transporting Sensitive Components

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 10: Chapter 2: Removing And Installing Components

    Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0 ● Phillips screwdriver #1 ●...

  • Page 11: Major Components Of Optiplex 5000 Tower

    #6-32 System board #6-32 M2x4 6-32 Major components of OptiPlex 5000 Tower The following image shows the major components of OptiPlex 5000 Tower. 1. Side cover 2. 3.5-inch hard-disk drive 3. Slim ODD 4. Heat sink Removing and installing components...

  • Page 12: Side Cover

    17. 2.5-inch hard-disk drive NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.

  • Page 13: Installing The Side Cover

    Steps 1. Loosen the two thumbscrews that secure the side cover to the computer. 2. Slide the side cover towards the rear of the computer and lift the side cover away from the chassis. Installing the side cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the side cover and provides a visual representation of the installation procedure.
  • Page 14 Steps 1. Align the tabs on the side cover with the slots on the chassis. 2. Slide the side cover towards the front of the computer to install it. 3. Tighten the two thumbscrews to secure the side cover to the chassis. Next steps 1.

  • Page 15: Front Bezel

    Front bezel Removing the front bezel Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. About this task The following images indicate the location of the front bezel and provide a visual representation of the removal procedure. Steps 1.

  • Page 16: Hard-Drive Assembly

    About this task The following image indicates the location of the front bezel and provides a visual representation of the installation procedure. Steps 1. Position the front bezel to align the tabs on the bezel with the slots on the chassis. 2.

  • Page 17: Removing The Secondary 2.5-Inch Hard Drive Assembly

    Steps 1. Disconnect the hard drive data and power cables from the connectors on the 2.5-inch hard drive module. 2. Press the release tabs on both the sides of the hard drive bracket to release it from the slots on the computer chassis. 3.

  • Page 18: Removing The 2.5-Inch Hard Drive Bracket

    Steps 1. Disconnect the power cable and the black hard drive data cable from the connectors on the 2.5-inch hard drive. NOTE: For secondary 2.5-inch hard drive, the other end of the black hard drive data cable is connected to the SATA1 and SATA2 connectors on the system board.

  • Page 19: Installing The 2.5-Inch Hard Drive Bracket

    NOTE: The orientation or the SATA connector marking on the hard drive so that you can replace it correctly. Installing the 2.5-inch hard drive bracket Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the 2.5-inch hard drive bracket and provides a visual representation of the installation procedure.

  • Page 20: Installing The Secondary 2.5-Inch Hard Drive Assembly

    Installing the secondary 2.5-inch hard drive assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the 2.5-inch hard drive assembly and provides a visual representation of the installation procedure.

  • Page 21: 3.5-Inch Hard-Drive Assembly

    Steps 1. Align the hard drive assembly at an angle to the slot on the computer. 2. Press the release tabs on the hard drive bracket and slightly align back to insert the hard drive assembly to the slot on the computer chassis.

  • Page 22: Installing The 3.5-Inch Hard Drive Assembly

    2. Remove the side cover. 3. Remove the front bezel. About this task The following images indicate the location of the 3.5-inch hard drive assembly and provide a visual representation of the removal procedure. Steps 1. Disconnect the data and power cables from the 3.5-inch hard drive module. 2.

  • Page 23: Solid-State Drive

    Steps 1. Align the screw holes on the 3.5-inch hard drive with the chassis. 2. Replace the fours (#6-32) grommet screws that secure the hard drive to the chassis. 3. Using the grommet screw slot, slide back the 3.5-inch hard drive module to lock the hard drive to the chassis. 4.

  • Page 24: Installing The M.2 2230 Pcie Solid-State Drive

    Steps 1. Remove the screw (M2x3.5) that secures the solid-state drive to the system board. 2. Slide at an angle to lift and remove the solid-state drive from its connector on the system board. Installing the M.2 2230 PCIe solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 25: Removing The M.2 2280 Pcie Solid-State Drive

    Steps 1. Align the notch on the solid-state drive with the tab on the solid-state drive connector. 2. Insert the solid-state drive at a 45-degree angle into the connector on the system board. 3. Replace the screw (M2x3.5) to secure the M.2 2230 solid-state drive to the system board. Next steps 1.

  • Page 26: Installing The M.2 2280 Pcie Solid-State Drive

    Steps 1. Remove the screw (M2x3.5) that secures the solid-state drive to the system board. 2. Slide at an angle to lift and remove the solid-state drive from its connector on the system board. Installing the M.2 2280 PCIe solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 27: Wlan Card

    Steps 1. Align the notch on the solid-state drive with the tab on the solid-state drive connector. 2. Insert the solid-state drive at a 45-degree angle into the connector on the system board. 3. Replace the screw (M2x3.5) to secure the M.2 2280 solid-state drive to the connector on the system board. Next steps 1.

  • Page 28: Installing The Wlan Card

    Steps 1. Remove the (M2x3.5) screw that secures the WLAN card to the system board. 2. Lift the WLAN card bracket away from the WLAN card. 3. Disconnect the antenna cables from the WLAN card. 4. Slide and remove the WLAN card from the connector on the system board. Installing the WLAN card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 29 Steps 1. Connect the antenna cables to the WLAN card. The following table provides the antenna-cable color scheme for the WLAN card of your computer. Table 2. Antenna-cable color scheme Connectors on the wireless card Antenna-cable color Main (white triangle) White Auxiliary (black triangle) Black...

  • Page 30: Coin-Cell Battery

    Coin-cell battery Removing the coin-cell battery Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. NOTE: Removing the coin-cell battery resets the BIOS setup program settings to default. It is recommended that you note the BIOS setup program settings before removing the coin-cell battery.

  • Page 31: Memory Module

    Steps 1. Insert the coin-cell battery with the "+" sign facing up and slide it under the securing tabs at the positive side of the connector. 2. Press the battery into the connector until it locks into place. Next steps 1.

  • Page 32: Installing The Memory Module

    Steps 1. Pull the securing clips from both side of the memory module until the memory module pops up. 2. Slide and remove the memory module from the memory-module slot. Installing the memory module Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the memory module and provides a visual representation of the installation procedure.

  • Page 33: Expansion Card

    Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module firmly into the slot and press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. Next steps 1.

  • Page 34: Installing The Graphics Card

    Steps 1. Lift the pull tab to open the PCIe door. 2. Push and hold the securing tab on the graphics-card slot and lift the graphics card from the graphics-card slot. Installing the graphics card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the graphics card and provide a visual representation of the installation procedure.

  • Page 35: Removing Optional Sma Module

    Steps 1. Align the graphics card with the PCI-Express card connector on the system board. 2. Using the alignment post, connect the graphics card in the connector and press down firmly. Ensure that the card is firmly seated. 3. Lift the pull tab to close the PCIe door. Next steps 1.

  • Page 36: Installing Optional Sma Module

    About this task The following images indicate the location of the optional SMA module and provide a visual representation of the removal procedure. Steps 1. Lift the pull tab to open the PCIe door. 2. Hold and remove the SMA module from its connector on the system board. Installing optional SMA module Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 37 Steps 1. To remove the PCIe dummy bracket, insert a flat-head screwdriver in the hole of the bracket, push the bracket to release it, and then lift the bracket out of the system. 2. Lift the pull tab to open the PCIe door. 3.

  • Page 38: Removing The Dell Ultra Speed Drive Gen4 Card

    2. Remove the side cover. About this task The following images indicate the location of the Dell Ultra Speed Drive Gen4 card and provide a visual representation of the removal procedure. Steps 1. Using the tab, lift and open the PCIe door.

  • Page 39: Slim Optical-Drive

    The Dell Ultra Speed Drive Gen4 card must be installed in the PCIe x4 slot. Align the Dell Ultra Speed Drive Gen4 card with the PCIe slot on the system board. 2. Using the alignment post on the PCIe slot, connect the card in the connector and press down firmly.

  • Page 40: Installing The Slim Optical Drive

    Steps 1. Disconnect the data and power cables from the slim ODD. 2. Pull the securing tab to release the slim ODD from the chassis. 3. Slide and remove the slim ODD from the ODD slot. Installing the Slim optical drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 41: Slim Optical-Drive Bracket

    Steps 1. Insert the slim ODD assembly into the ODD slot. 2. Slide the slim ODD assembly until it snaps into place. 3. Route the power cable and data cable through the routing guides and connect the cables to the slim ODD. Next steps 1.

  • Page 42: Installing The Slim-Odd Bracket

    3. Remove the slim Optical Disk Drive. About this task The following images indicate the location of the slim-ODD bracket and provide a visual representation of the removal procedure. Steps 1. Pry the slim-ODD bracket to release it from the slot on the ODD. 2.

  • Page 43: Speaker

    Next steps 1. Install the slim Optical Disk Drive. 2. Install the side cover. 3. Follow the procedure in after working inside your computer. Speaker Removing the speaker Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover.

  • Page 44: Fan Shroud

    Steps 1. Press and slide the speaker in the slot on the chassis until it snaps into place. 2. Connect the speaker cable to the connector on the system board. Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer.

  • Page 45: Installing The Fan Duct

    Steps 1. Press the retention tabs on both sides of the fan duct to release it. 2. Pull and remove the fan duct from the computer. Installing the fan duct Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the fan duct and provides a visual representation of the installation procedure.

  • Page 46: Power-Supply Unit

    Steps 1. Position the fan duct to align it with the slots on the computer chassis. 2. Press the fan duct until it clicks into place. Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer.
  • Page 47 Removing and installing components...

  • Page 48: Installing The Power-Supply Unit

    Steps 1. Lay the computer on the right side. 2. Disconnect the power cables from the system board and unroute them from the routing guides on the chassis. 3. Remove the three (#6-32) screws that secure the power-supply unit to the chassis. 4.
  • Page 49 Steps 1. Slide the power-supply unit into the chassis until the securing tab snaps into position. 2. Replace the three (#6-32) screws to secure the power-supply unit to the chassis. 3. Route the power cable through the routing guides on the chassis and connect the power cables to their respective connectors on the system board.

  • Page 50: Processor Fan And Heat-Sink Assembly

    Processor fan and heat-sink assembly Removing the processor fan and heat-sink assembly Prerequisites 1. Follow the procedure in before working inside your computer. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.

  • Page 51: Installing The Processor Fan And Heat-Sink Assembly

    Installing the processor fan and heat-sink assembly Prerequisites NOTE: If either the processor or the heat sink is replaced, use the thermal grease that is provided in the kit to ensure that thermal conductivity is achieved. About this task The following image indicates the location of the processor fan and heat-sink assembly and provides a visual representation of the installation procedure.

  • Page 52: Processor

    Processor Removing the processor Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the duct. 4. Remove the processor fan and heat-sink assembly. NOTE: The processor might still be hot after the computer is shut down. Allow the processor to cool down before removing About this task The following images indicate the location of the processor and provide a visual representation of the removal procedure.

  • Page 53: Communication Card

    Steps 1. Ensure that the release lever on the processor socket is fully extended in the open position. 2. Align the notches on the processor with the tabs on the processor socket and place the processor in the processor socket. NOTE: The pin-1 corner of the processor has a triangle that aligns with the triangle on the pin-1 corner on the processor socket.

  • Page 54: Installing The Communication Card

    Steps 1. Lift the pull tab to open the PCIe door. 2. Disconnect the communication card cable from its connector on the system board. 3. Lift and remove the communication card from the system board. 4. Close the PCIe door. Installing the communication card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 55: Power Button

    Steps 1. Lift the pull tab to open the PCIe door. 2. Place the communication card on the open PCIe door. 3. Connect the communication card cable to its connector on the system board. 4. Close the PCIe door. Next steps 1.

  • Page 56: Installing The Power Button

    2. Remove the side cover. 3. Remove the duct. 4. Remove the front bezel. About this task The following images indicate the location of the power button and provide a visual representation of the removal procedure. Steps 1. Disconnect the power-button cable from the connector on the system board. 2.

  • Page 57: Intrusion Switch

    Steps 1. Insert the power-button cable into the slot from the front-side of the computer, and press the power-button head until it clicks into the place in the chassis. 2. Align and connect the power-button cable to the connector on the system board. Next steps 1.

  • Page 58: Installing The Intrusion Switch

    Steps 1. Disconnect the intruder cable from the connector on the system board. 2. Slide and remove the intrusion switch from the chassis. Installing the intrusion switch Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the intrusion switch and provides a visual representation of the installation procedure.

  • Page 59: Sd Card Reader (Optional)

    Steps 1. Insert the intrusion switch into its slot and slide the switch to secure it into the slot. 2. Connect the intruder cable to the connector on the system board. Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer.

  • Page 60: Installing The Sd Card Reader

    Steps 1. Remove the screw that secures the SD card reader to the system chassis. 2. Disconnect the SD card reader from its connector on the system board. 3. Lift to remove the SD card reader. Installing the SD card reader Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 61: Optional Modules

    Steps 1. Connect the SD card reader to its connector on the system board. 2. Replace the screw that secures the SD card reader to the system chassis. Next steps 1. Install the duct. 2. Install the front bezel. 3. Install the side cover.

  • Page 62: Installing Optional Displayport Module

    Steps 1. Remove the two (M3X3) screws that secure the optional DisplayPort module to the computer chassis. 2. Disconnect the DisplayPort module cable from the connector on the system board. 3. Remove the DisplayPort module from the computer. Installing optional DisplayPort module Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 63 Steps 1. To remove the dummy metal bracket, insert a flat-head screwdriver in the hole of the bracket, push the bracket to release the bracket, and then lift the bracket out from the system. NOTE: Applies if you are upgrading the system that did not have these optional modules. 2.

  • Page 64: Removing Optional Vga Module

    Removing optional VGA module Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel. About this task The following images indicate the location of the optional VGA module and provide a visual representation of the removal procedure.
  • Page 65 Steps 1. To remove the dummy metal bracket, insert a flat-head screwdriver in the hole of the bracket, push the bracket to release the bracket, and then lift the bracket out from the system. NOTE: Applies if you are upgrading the system that did not have these optional modules. 2.

  • Page 66: Removing Optional Hdmi Module

    Removing optional HDMI module Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel. About this task The following images indicate the location of the optional HDMI module and provide a visual representation of the removal procedure.
  • Page 67 Steps 1. To remove the dummy metal bracket, insert a flat-head screwdriver in the hole of the bracket, push the bracket to release the bracket, and then lift the bracket out from the system. NOTE: Applies if you are upgrading the system that did not have these optional modules. 2.

  • Page 68: Removing Optional Serial Module

    Removing optional Serial module Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel. About this task The following images indicate the location of the optional Serial module and provide a visual representation of the removal procedure.
  • Page 69 Steps 1. To remove the dummy metal bracket, insert a flat-head screwdriver in the hole of the bracket, push the bracket to release the bracket, and then lift the bracket out from the system. NOTE: Applies if you are upgrading the system that did not have these optional modules. 2.

  • Page 70: Removing Optional Type-C Module

    Removing optional Type-C module Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel. About this task The following images indicate the location of the optional Type-C module and provide a visual representation of the removal procedure.
  • Page 71 Steps 1. To remove the dummy metal bracket, insert a flat-head screwdriver in the hole of the bracket, push the bracket to release the bracket, and then lift the bracket out from the system. NOTE: Applies if you are upgrading the system that did not have these optional modules. 2.

  • Page 72: Removing Internal Antenna

    Removing internal antenna Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. About this task The following images indicate the location of the internal antenna and provide a visual representation of the removal procedure. Steps 1.

  • Page 73: System Board

    Steps 1. Insert the main-antenna into the ANT-W slot and auxiliary-antenna into the ANT-B slot. NOTE: Applies if you are upgrading the system that did not have these optional modules. 2. Route the antennas using the routing guides and insert the antenna cables through the hole that is provided in the system chassis.
  • Page 74 NOTE: Replacing the system board removes any changes that you have made to the BIOS using the BIOS setup program. You must make the appropriate changes again after you replace the system board. NOTE: Before disconnecting the cables from the system board, note the location of the connectors so that you can reconnect the cables correctly after you replace the system board.
  • Page 75 11. SATA 2 connector (black) 12. M.2 WLAN connector 13. SATA0 connector (blue) 14. PCIe x16 (Slot2) 15. PCIe x4 (Slot4) 16. PCIe x1 (Slot1/2) 17. PCIe x1 (Slot1/2) 18. M.2 PCIe SSD connector 19. Type-C connector 20. Processor socket 21.
  • Page 76 Removing and installing components...
  • Page 77 Steps 1. Remove the two (#6-32) screws that secure the front I/O-bracket to the chassis. 2. Slide and remove the front I/O-bracket from the chassis. 3. Disconnect the power and HDD cables that are connected to the system board and unroute them from the routing guides on the chassis.

  • Page 78: Installing The System Board

    4. Remove the eight (#6-32) screws that secure the system board to the chassis. 5. Remove the (M2x4) screw that secures the system board to the chassis. 6. Lift the system board at an angle and remove the system board off the chassis. Installing the system board Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 79 18. M.2 PCIe SSD connector 19. Type-C connector 20. Processor socket 21. Keyboard and Mouse serial connector 22. Video connector 23. Intrusion switch connector The following images indicate the location of the system board and provide a visual representation of the installation procedure. Removing and installing components...
  • Page 80 Removing and installing components...
  • Page 81 Removing and installing components...
  • Page 82 Steps 1. Slide the front I/O-ports on the system board into the front I/O-slots on the chassis and align the screw holes on the system board with the screw holes on the chassis. 2. Replace the (M2x4) screw screw to secure the system board to the chassis. 3.

  • Page 83: Chapter 3: Drivers And Downloads

    Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ 000123347. Drivers and downloads...

  • Page 84: Chapter 4: Bios Setup

    BIOS setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 85: System Setup Options

    Depending on your computer and its installed devices, the items that are listed in this section may or may not appear. Table 5. System setup options—System information menu Overview OptiPlex 5000 Tower BIOS Version Displays the BIOS version number. Service Tag Displays the Service Tag of the computer.
  • Page 86 Table 5. System setup options—System information menu (continued) Overview DIMM 1 Size Displays the DIMM 1 memory size. DIMM 2 Size Displays the DIMM 2 memory size. DIMM 3 Size Displays the DIMM 3 memory size. DIMM 4 Size Displays the DIMM 4 memory size. Devices Information Video Controller Displays the video controller type of the computer.
  • Page 87 Table 7. System setup options—Integrated Devices menu (continued) Integrated Devices Audio Enable Audio Enable or disable the integrated audio controller. By default, all the options are enabled. Serial Port Serial Port Configuration Enable or disable the serial port address. By default, the COM1: Port is configured at 3F8h with IRQ4 option is enabled.
  • Page 88 Table 8. System setup options—Storage menu (continued) Storage Type Displays the SATA HDD type information of the computer. Device Displays the SATA HDD device information of the computer. M.2 PCIe SSD-0 Type Displays the M.2 PCIe SSD-0 type information of the computer. Device Displays the M.2 PCIe SSD-0 device information of the computer.
  • Page 89 Table 10. System setup options—Connection menu (continued) Connection HTTPs Boot Mode With Auto Mode, the HTTPs Boot extracts Boot URL from the DHCP. With Manual Mode, the HTTPs Boot reads Boot URL from the user-provided data. By default, the Auto Mode option is enabled. Table 11.
  • Page 90 Table 12. System setup options—Security menu (continued) Security By default, the SHA-256 option is enabled. Clear Enables to clear the TPM owner information and returns the TPM to the default state. By default, the Clear option is disabled. PPI ByPass for Clear Commands Controls the TPM Physical Presence Interface (PPI).
  • Page 91 Allow Non-Admin PSID Revert Enable Allow Non-Admin PSID Revert Controls access to the Physical Security ID (PSID) revert of NVMe hard-drives from the Dell Security Manager prompt. By default, the option is disabled. Table 14. System setup options—Update, Recovery menu...
  • Page 92 By default, the option is disabled. SERR Messages Enable or disable SERR messages. By default, the option is enabled. Dell Development Configuration Enable Flash Updated Signature Override Enable or disable certain features to control BIOS By default, the option is disabled.
  • Page 93 Table 17. System setup options—Pre-boot Behavior menu (continued) Pre-boot Behavior Extend BIOS POST Time Set the BIOS POST time. By default, the 0 seconds option is enabled. Table 18. System setup options—Virtualization menu Virtualization Intel Virtualization Technology Enable Intel Virtualization Technology Specify whether a Virtual Machine Monitor (VMM) can utilize the additional (VT) hardware capabilities that are provided by Intel Virtualization Technology.

  • Page 94: Updating The Bios

    Updating the BIOS in Windows to download the latest BIOS setup program file. 2. Create a bootable USB drive. For more information, search in the Knowledge Base Resource at www.dell.com/support. 3. Copy the BIOS setup program file to the bootable USB drive.

  • Page 95: Updating The Bios From The F12 One-Time Boot Menu

    One-Time boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 96: System And Setup Password

    System and setup password Table 21. System and setup password Password type Description System password Password that you must enter to log in to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer. You can create a system password and a setup password to secure your computer.

  • Page 97: Clearing Cmos Settings

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 98: Chapter 5: Troubleshooting

    Check diagnostics About this task SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to: ●...

  • Page 99: System-Diagnostic Lights

    Blinking pattern Amber White Problem description Suggested resolution Unrecoverable SPI Flash Failure CPU failure ● Run the Dell Support Assist/Dell Diagnostics tool. ● If problem persists, replace the system board. System board failure (included ● Flash latest BIOS version BIOS corruption or ROM ●...

  • Page 100: Recovering The Operating System

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 101: Backup Media And Recovery Options

    Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering Windows operating system on your Dell PC. For more information. see...

  • Page 102: Chapter 6: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 23. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...

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