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8. MAINTENANCE OPERATIONS
When this command is terminated with an error, the following error message is displayed.
If a directory for saving data does not exist, an error message from the Windows® xcopy
command is displayed.
You do not have the privilege to run this command.
Please run this command again on "Administrator:
Command Prompt".
< NOTE >
・When you run the logsave command, log on to the computer by using an
administrator account registered on computer (as a member of the
Administrators group). You cannot run multiple instances of the logsave
command simultaneously.
・Start the command prompt with administrator privileges and run the command.
・The log information can also be collected by using a program in the start menu
For details, refer to "HF-W6500 Model 55/50 RAS FEATURES MANUAL".
・When you run the logsave command, it may take long time, more over than ten
minutes, to run msinfo32.exe (System information tool). If this phenomena
occure, you can resume to collect log information to stop msinfo32.exe by
following procedure. Further, don't terminate log information windows before
carry out following procedure.
【Stop procedure for msinfo32.exe】
1. Start Task Manager.
2. Click details tab in the task manager window.
3. Confirm msinfo32.exe is running.
4. Right-click msinfo32.exe.
5. Select End Task, then terminate msinfo32.exe
6. Log information collection is resumed.
・Confirm the existence of the collected files by Double-clicking on the saved zip
file. If you cannot confirm the collected files, the zip file might be corrupt. Redo
logsave command.
Table 8-5 Error Messages of the logsave Command
Error message
You do not have administrator
privileges.
Log on to the computer by using an
administrator account and run the
command again. If User Account
Control (UAC) is enabled, start the
command prompt with administrator
privileges and run the command.
8-14
Meaning
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