Page 1 WIN-62-0073-03 HITACHI INDUSTRIAL COMPUTER HF-W2000 Model 58/55/50 INSTRUCTION MANUAL Read and retain this manual. • • • • Read safety instructions carefully, and ensure that you understand them before beginning operations. • • • • Keep this manual on hand for reference.
Page 2 PREFACE This manual is intended for operators of the HITACHI INDUSTRIAL COMPUTER HF-W2000 Model 58/55/50 (abbreviated hereinafter to this equipment), and contains information about the operation and maintenance of various devices necessary for their routine work. This manual also describes the setup procedure for the pre-installed operating systems for this equipment: ®...
Page 3 Advanced Micro Devices, Inc. • All other product names of software and hardware described in this manual that are not from Hitachi are the registered trademarks, trademarks, or products of their respective owners.
Page 4: Important Notifications
IMPORTANT NOTIFICATIONS If you plan to export this product, verify the laws and regulations that are relevant to export to foreign countries, including the Foreign Exchange and Foreign Trade Act of Japan and the export controls of the United States, and complete all required procedures. If anything is unclear, contact a sales representative.
Page 5 Terms used in this manual Terms used in this manual are defined as follows. • Install: Incorporating software programs onto a computer's hard disk • Setup: Setting up an environment so that software can be used on the computer ® •...
Page 6: Safety Instructions
SAFETY INSTRUCTIONS Information About Safety Warnings Carefully read and fully understand the safety precautions below before operating the equipment. ● Operate the equipment by following the instructions and procedures described in this manual. ● In particular, note the safety precautions displayed on the equipment or in this manual and follow them. Failure to do so might result in personal injury and property damage, including damage to the equipment.
Page 7 • Do not modify this equipment, because doing so might result in a fire or an electric shock. The manufacturer is not responsible for any problems resulting from user modification of the equipment. • Do not operate this equipment without using the dust filter, because doing so might cause a fire. In addition, use the Hitachi-brand dust filter.
Page 8 SAFETY INSTRUCTIONS (Continued) CAUTION • If the equipment falls or tips over, personal injury might result. Use caution when transporting the equipment. • Be careful to avoid personal injury when unpacking or carrying the equipment, such as catching or hitting your fingers. •...
Page 9 SAFETY INSTRUCTIONS (Continued) NOTICE • This equipment alone cannot guarantee the safety of the system. To ensure sufficient safety for your system even in the event that this equipment fails, malfunctions, or contains program bugs, you must add systemic protections such as the building of external protective and safety circuits to facilitate safety measures intended to prevent personal injury and serious accidents.
Page 10 SAFETY INSTRUCTIONS (Continued) • Use the specified operating system. If you use any other operating system, operation is not guaranteed. • Performing an emergency shutdown (that is, unplugging the power cord from the outlet or shutting off the circuit breaker without properly shutting down the OS) might cause the OS or applications not to work properly or might cause saved data to be corrupted.
Page 11 SAFETY INSTRUCTIONS (Continued) Safety Warnings in This Manual Safety warnings indicated as WARNING • Warning about the power supply unit (hazardous voltage): Do not remove, disassemble, or modify the power supply unit. If you do, serious personal injury or death might result due to electric shock. (Page 1-3) •...
Page 12 SAFETY INSTRUCTIONS (Continued) • Before starting work, shutdown the OS, unplug the power cord from the outlet, and wait for at least one minute. Failure to do so might result in an electric shock or equipment failure. (Page 6-8) • Before you install or remove an extension board, shutdown the OS, unplug the power cord, and wait for at least one minute.
Page 13 SAFETY INSTRUCTIONS (Continued) Safety warnings indicated as CAUTION • Caution about the fans (rotating objects): Only maintenance personnel are allowed to remove fans. If you remove a fan yourself, your hand or objects might be caught in the rotating parts of the operating fan, and personal injury might result. (Page 1-3) •...
Page 14 SAFETY INSTRUCTIONS (Continued) • When installing or removing an HDD or SSD, be careful not to cut your fingers on the protrusions. (Page 6-17) • When installing or removing a DVD drive, be careful not to cut your fingers on the protrusions. (Page 6-19) •...
Page 15 SAFETY INSTRUCTIONS (Continued) Safety warnings indicated as NOTICE • Depending on the type of failure that occurs, important files might be lost when you use this equipment. Files can be lost due to power failures or human error during operation, in addition to equipment failures.
Page 16 SAFETY INSTRUCTIONS (Continued) • Before moving this equipment, shutdown the OS, unplug the power cord, and wait for at least one minute. Not doing so might cause HDDs, SSDs, and other devices to fail. • When transporting or carrying the equipment, pack it by using the dedicated container (the container and packing materials used when the equipment was delivered).
Page 17 SAFETY INSTRUCTIONS (Continued) • If you insert or access a CD or DVD, the system load might increase, and running applications might be affected. Do not insert or access a CD or DVD during online operation (system operation). • When you finish accessing a CD or DVD, eject the disc from the DVD drive. Leaving it in the DVD drive might result in a failure.
Page 18 SAFETY INSTRUCTIONS (Continued) • Before moving this equipment, shutdown the OS, unplug the power cord, and wait for at least one minute. Not doing so might cause HDDs and other devices to fail. • When transporting or carrying the equipment, pack it by using the dedicated container (the container and packing materials used when the equipment was delivered).
Page 19 SAFETY INSTRUCTIONS (Continued) • Disconnect all external cables connected to the equipment before installing or removing the main memory. Not doing so might cause equipment failure. (Page 6-14) • The orientation of a main memory module in a connector is fixed. When installing a main memory module, verify that the orientation is correct.
Page 20 SAFETY INSTRUCTIONS (Continued) • A recovery DVD contains an image file created for the hardware configuration at the time of purchase. If the hardware configuration has changed from the time of purchase, the OS might not start after restoration work. Remove all external storage devices to restore the hardware configuration at the time of purchase before you perform restoration work by using a recovery DVD.
Page 21 SAFETY INSTRUCTIONS (Continued) • Never remove an HDD when the DRIVE status lamp of the HDD is off. Doing so might corrupt the data stored on the HDD. • Wear cotton gloves when replacing an HDD to prevent problems caused by static electricity. Not doing so might result in corruption of the data stored on the HDD.
Page 22 SAFETY INSTRUCTIONS (Continued) • Wear cotton gloves when replacing an HDD to prevent problems caused by static electricity. Not doing so might result in corruption of the data stored on the HDD. • Verify correct procedures before starting work. Failure to follow the correct procedures might result in data stored on an HDD being lost.
Page 23 SAFETY INSTRUCTIONS (Continued) WARNING Labels The warning labels are attached to the following positions on the equipment. Label Label S-18...
Page 24 SAFETY INSTRUCTIONS (Continued) Precautions When Using the Laser The DVD drive uses a laser. Do not look into the laser beam, whether directly or indirectly. Doing so might result in visual impairment. CLASS 3B VISIBLE AND INVISIBLE LASER RADIATION WHEN OPEN AND INTERLOCKS DEFEATED AVOID EXPOSURE TO THE BEAM.
Page 25 SAFETY INSTRUCTIONS (Continued) Disposing of the Equipment This equipment contains materials that are potentially harmful to the environment if the equipment were to be improperly disposed of. When disposing of this equipment, comply with all local laws and regulations where applicable.
Page 26: Precautions
PRECAUTIONS 1. Precautions About the Equipment NOTICE ● Before moving this equipment, shutdown the OS, unplug the power cord, and wait for at least one minute. Not doing so might cause HDDs and other devices to fail. ● When transporting or carrying the equipment, pack it by using the dedicated container (the container and packing materials used when the equipment was delivered).
Page 27 (3) Connectors Precautions • To connect a connector properly, insert it by using the proper orientation and at the proper angle. If a connector is not inserted properly, the connection might fail or malfunction. • Verify that there are no loose I/O cable connectors on the equipment. (4) Power supply (a) Power voltage Required actions...
Page 28 (c) Turning the power on and off Precautions • After turning the power off, wait for at least one minute before turning the power on again. If you wait for less than one minute, the equipment might not operate as specified by the BIOS power settings. (See 5.6 BIOS Setup.) •...
Page 29 • The following are precautions for the left, right, top, and bottom sides of the equipment: • Do not attach heating devices. • For ease of maintenance work, verify that the equipment can be moved easily. If the equipment is secured, ensure that the equipment can be removed easily.
Page 30 (7) Abnormal sounds Specifications • When turning on the power, you might hear a low-frequency humming noise. This is caused by the transient, low- frequency vibrations of the chokes for suppressing high-frequency noises or other components, and does not impact the characteristics or life span of the equipment. (8) Warranty Specifications •...
Page 31 3. Display Screens Specifications • Before setting up the screen, terminate all running application software. • When you change the connections to switch between single- and multi-display configurations, turn off the power to the equipment, change the connections of the display cables, turn the power back on, and then set up the screen configuration.
Page 32 4. Hard Disk Drives (HDDs) and Solid State Drives (SSDs) NOTICE Depending on the type of failure that occurs, important files might be lost when you use this equipment. Files can be lost due to power failures or human error during operation, in addition to equipment failures.
Page 33 5. DVDs (1) Handling the DVD drive Precautions • The DVD drive is subject to damage caused by dust. Install the equipment in a place with minimal dust, and clean the areas around the equipment regularly. When using insecticide sprays similar chemicals, cover the equipment with a protective sheet beforehand. •...
Page 34 6. USB Devices Precautions • Test a USB device before you start using it. Never use a USB device for a mission-critical purpose. • Do not connect a USB device during OS startup, because the OS might not start normally. •...
Page 35 7. Extension Boards Required actions • If you supply your own extension board (a PCI Express or PCI board), you are responsible for confirming that each component on the board meets the operating temperature specifications when the components heat up. •...
Page 36 11. Maintenance Services Specifications ® ® • Microsoft Windows , device drivers, and commercially available application software might not be directly modifiable as a countermeasure for a particular failure. Instead, the manufacturer might offer a workaround as a countermeasure. • Adding commercially available hardware to the equipment without notifying the manufacturer will void the warranty of the equipment as a whole.
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Page 38: Table Of Contents
CONTENTS PREFACE ........................IMPORTANT NOTIFICATIONS ................SAFETY INSTRUCTIONS ..................PRECAUTIONS ....................... CHAPTER 1 GETTING STARTED ............... 1.1 Scope ..................................1-1 1.2 Installing an Extension Board ..........................1-1 1.3 Role of the Operator .............................. 1-1 1.4 Workflow ................................1-2 1.5 Name and Function of Each Part ........................... 1-3 1.6 Installation Environment ............................
Page 39 ® 3.1.3 Setting up Windows Server 2016 ........................3-9 3.2 Configuring Basic Settings After OS Setup ......................3-13 ® ® 3.2.1 Basic Settings for Windows 10 and Windows Server 2016 ..............3-13 CHAPTER 4 PRECAUTIONS WHILE THE OS IS RUNNING ......4.1 Event Log Entries During Setup ..........................
Page 40 6.3.9 Installing and removing the vertical stand ....................6-19 6.4 Removing and installing the lithium battery ......................6-20 6.5 Enabling the Remote Power On Feature ......................6-22 CHAPTER 7 RESTORING THE FACTORY-SHIPPED CONDITION BY USING A RECOVERY DVD ............7.1 Overview of the Restoration Procedure ......................... 7-1 7.2 Preparation ................................
Page 41 CHAPTER 10 SOFTWARE RAID1 ..............10-1 10.1 Overview of Software RAID1 ........................... 10-1 10.1.1 What is software RAID1? ........................... 10-1 10.1.2 Features of RAID1 ............................10-3 10.2 Setup .................................. 10-4 10.2.1 Overview of Setup ............................10-4 10.2.2 Setting up a new RAID1 configuration ....................... 10-4 10.3 Checking the RAID1 Status ..........................
Page 42 FIGURES Figure 1-1 Name of each part (front view) ........................1-4 Figure 1-2 Name of each part (rear view) ........................1-5 Figure 1-3 Physical configuration inside the equipment ....................1-6 Figure 1-4 Operation and service clearance (top view) ..................... 1-14 Figure 1-5 Installation clearance ..........................
Page 43 TABLES Table 1-1 Function of each part ........................... 1-7 Table 1-2 Dimensions, operation and service clearance, and installation clearance ..........1-14 Table 4-1 Error and warning event logs (during setup) ....................4-1 Table 4-2 Error and warning event logs ........................4-2 Table 5-1 Hardware system clock specifications .......................
Page 44: Chapter 1 Getting Started
1. GETTING STARTED CHAPTER 1 GETTING STARTED 1.1 Scope This manual is intended for operators of the HITACHI INDUSTRIAL COMPUTER HF-W2000 Model 58/55/50, and contains information about the operation and maintenance of various devices necessary for operators' routine use. After you unpack the equipment, examine the list of delivered items to confirm that all items have been delivered and that no items are missing or damaged.
Page 45: Workflow
1. GETTING STARTED 1.4 Workflow The following is the workflow of actions required before the equipment power is turned on. Unpack this equipment For details about installing an extension board, see Install extension boards 6.3.4 Installing and removing an extension board. See 1.6 Installation Environment.
Page 46: Name And Function Of Each Part
1. GETTING STARTED 1.5 Name and Function of Each Part WARNING Warning about the power supply unit (hazardous voltage): Do not remove, disassemble, or modify the power supply unit. If you do, serious personal injury or death might result due to electric shock. CAUTION Caution about the fans (rotating objects): Only maintenance personnel are allowed to remove fans.
Page 47: Figure 1-1 Name Of Each Part (Front View)
1. GETTING STARTED ● Parts related to the display and user operation (1) Front view The dimensions do not include the rubber feet. 93 mm 356 mm 325 mm Digital LEDs for status indications DRIVE1 status lamp DRIVE2 status lamp Drive access lamp/ Standby lamp (STBY) Alarm lamp...
Page 48: Figure 1-2 Name Of Each Part (Rear View)
1. GETTING STARTED (2) Rear view AC inlet VGA terminal AC power switch Serial port (COM) Audio ports RAS external contact DVI-D port Top: LINE OUT port interface Bottom: LINE IN DisplayPort Expansion slots ACT/LINK lamp Communication Slot 3: PCI LAN port: speed lamp 1000BASE-T/100BASE-TX/10BASE-T...
Page 49: Figure 1-3 Physical Configuration Inside The Equipment
1. GETTING STARTED (3) Physical configuration inside the equipment RAS board Riser board Motherboard Power board Power supply unit DVD drive 7-seg. LED board (installed inside the equipment) Drive bay 2 System fan Drive bay 1 (installed inside the equipment) Figure 1-3 Physical configuration inside the equipment...
Page 50: Table 1-1 Function Of Each Part
1. GETTING STARTED Table 1-1 Function of each part (1/5) Name Function Power switch (POWER) Pressing this switch turns the power on. If you press the switch for four seconds or more, the power turns off, and the system goes into standby mode (for emergencies only).
Page 51 1. GETTING STARTED Table 1-1 Function of each part (2/5) Name Function AC inlet This is used when connecting a power cord. Power supply unit This is a power supply module with a wide-range input voltage (100 to 240 V AC). Audio port (LINE IN) This is the audio line input.
Page 52 1. GETTING STARTED Table 1-1 Function of each part (3/5) Name Function LAN port You can connect a LAN cable to the LAN port. (See 5.8.1 Connector (1000BASE-T/100BASE-TX/ specifications.) 10BASE-T) Onboard LAN Communication speed lamp ACT/LINK lamp ACT/LINK lamp Lamp Status Lit in green A link is established.
Page 53 1. GETTING STARTED Table 1-1 Function of each part (4/5) Name Function LAN port Optional LAN adapter (HJ-F2050-20) (1000BASE-T/100BASE-TX/ 10BASE-T) ACT/LINK lamp Communication speed lamp ACT/LINK lamp Lamp Status Lit in green A link is established. Both the equipment and the remote device are powered up and the connection over the twisted- pair Ethernet cable is stable.
Page 54 1. GETTING STARTED Table 1-1 Function of each part (5/5) Name Function Digital LEDs for status Various states of this equipment are indicated as a two-digit code in hexadecimal indications and the states of the status indication LEDs. The digital LED for status indication and the status indication LEDs might remain lit even after the equipment shutdowns or enters standby mode.
Page 55: Installation Environment
1. GETTING STARTED 1.6 Installation Environment 1.6.1 Environment CAUTION If this equipment is stored at high temperatures, do not touch it with your bare hands. Doing so might result in burns. This equipment must be used in the following environment. Item Requirement Ambient temperature (operation)
Page 56: Installation
1. GETTING STARTED 1.6.2 Installation WARNING ● Use the power cord that comes with this equipment to supply power. Using another power cord might result in equipment failure, fire, or electric shock. In addition, when using this equipment at voltages over 125 V AC, prepare a power cord that is compatible with the input voltage to be used, and perform sufficient testing of equipment operation in advance.
Page 57: Figure 1-4 Operation And Service Clearance (Top View)
1. GETTING STARTED Table 1-2 Dimensions, operation and service clearance, and installation clearance Operation and Dimensions (mm) Installation clearance (mm) service clearance (mm) Height Width Depth Front Rear Left Right Front Rear Left Right • When you operate the equipment or do maintenance work, provide sufficient clearance, as shown in Figure 1-4. •...
Page 58: Figure 1-6 Exterior View (Horizontal Installation On A Desktop)
1. GETTING STARTED (a) Horizontal installation Figure 1-6 Exterior view (horizontal installation on a desktop) (b) Vertical installation Figure 1-7 Exterior view (vertical installation on a desktop) 1-15...
Page 59: Hardware Connections
1. GETTING STARTED 1.7 Hardware Connections NOTICE Do not route interface cables and other cables (including cables for other devices, such as a PC) near the power cord. Doing so might cause a failure or malfunction in the equipment. Do not connect or disconnect an interface cable while the power for this equipment or for a remote device is on.
Page 60: Figure 1-8 Hardware Connections
1. GETTING STARTED Connect hardware based on the connection example shown in the following figure. Connect the display, keyboard, and mouse to this equipment, and then plug the power cord into an outlet. (Connection side for this equipment) Power cord for this equipment Display power cord Display Display interface cable...
Page 61 1. GETTING STARTED Connecting to an outlet Fully and securely insert the plug of the power cord of this equipment into an outlet with a grounding pole that is properly grounded. Use a power cord with a 2-pole plug with a grounding pole. #1: If you have no choice other than to use an outlet without a grounding pole that is properly grounded, use a 3-pole to 2-pole conversion adapter and connect the green ground line from the adapter to the ground of the outlet.
Page 62: Chapter 2 Operation
2. OPERATION CHAPTER 2 OPERATION 2.1 Before Turning On the Power WARNING If any of the air intake and exhaust holes of the equipment are blocked, the temperature inside the equipment might rise, which might result in a fire or equipment failure. Ensure sufficient clearance around the equipment when installing the equipment.
Page 63: Starting The Equipment
2. OPERATION 2.2 Starting the Equipment To start the equipment: 1. Plug the power cord into an outlet. When the power cord is plugged into an outlet, the standby lamp (STBY) will turn on. 2. Turn on the power to the display. 3.
Page 64: Shutting Down The Equipment
2. OPERATION 2.3 Shutting Down the Equipment When shutting down the equipment, first verify that no other users are using the equipment and that no background programs are running. Then perform the following actions: • Stop application programs. • Shutdown the OS. The specific procedure for stopping an application program differs depending on the application.
Page 65: Shutting Down The Power
2. OPERATION 2.4 Shutting Down the Power 1. Verify that the equipment is shutdown. (See 2.3 Shutting Down the Equipment.) 2. Turn off the AC power switch on the rear side of the main unit. 3. When the AC power is off due to the operation described in step 2, the standby lamp (STBY) turns off. 4.
Page 66: Dvd Drive
2. OPERATION 2.6 DVD Drive NOTICE ● If you insert or access a CD or DVD, the system load might increase, and running applications might be affected. Do not insert or access a CD or DVD during online operation (system operation).
Page 67: Ejecting An Optical Disc (Cd Or Dvd)
2. OPERATION 2.6.2 Ejecting an optical disc (CD or DVD) 1. Confirm that the lamp is not on or flashing (the drive is operating). 2. Press the eject button gently to open the disc tray. 3. Pick up the CD or DVD. NOTE •...
Page 68: Controlling The Power By Using A Lan
2. OPERATION 2.7 Controlling the Power By Using a LAN The power for this equipment can be turned on via a remote device by using a LAN. This section explains Wake-on-Lan (WOL), which is used to turn on power to the equipment via a LAN. When you use WOL to turn on the power, the equipment is started through the transmission of a Magic Packet frame to the LAN interface when the standby lamp (STBY) is on.
Page 69: Turning On The Power By Using A Lan
2. OPERATION 2.7.2 Turning on the power by using a LAN 1. Plug the power cord into an outlet, and then turn on the main power. The standby lamp (STBY) lights. 2. Send a Magic Packet frame to the built-in LAN adapter of the equipment. When the built-in LAN adapter receives a Magic Packet frame, the equipment power turns on.
Page 70 2. OPERATION About Magic Packet frames In a Magic Packet frame, the SOURCE ADDRESS, DESTINATION ADDRESS (the MAC address of the receiver or the MULTICAST ADDRESS including the BROADCAST ADDRESS), CRC, and the like must meet the basic requirements of the LAN in use. The data in a Magic Packet frame consists of a sequence of 16 repetitions of the MAC address of the node.
Page 71: Setting Up The Lan Interface
2. OPERATION 2.8 Setting Up the LAN Interface This equipment has three built-in 1000BASE-T/100BASE-TX/10BASE-T LAN ports. For information about the location of the LAN port connectors (1000BASE-T/100BASE-TX/10BASE-T), see 1.5 Name and Function of Each Part. NOTE • For information about the precautions for the network, see 2. Networks in PRECAUTIONS. ●...
Page 72 2. OPERATION ● Setting the network transfer speed ® (The displayed images are of Windows 10, but are similar to other OSs.) 1. Log on to the computer by using an administrator account. 2. Right-click the Start menu, and then click Device Manager. The Device Manager window appears. 3.
Page 73 2. OPERATION 4. Click ACPI x64-based PC, Microsoft ACPI-Compliant System, and PCI Express Root Complex. 2-12...
Page 74 2. OPERATION 5. Refer to the following, and double-click the network adapter that you want to configure to open the Network Connection Properties window. To configure the built-in LAN (LAN1): Click Intel(R) 100 Series/C230 Series Chipset Family PCI Express Root Port #6 – A115. Then, double-click the network adapter under it (in the example in the following figure, the network adapter is Intel(R) I210 Gigabit Network Connection #2).
Page 75 2. OPERATION 6 Click the Link Speed tab. ® If you are using Windows 10 2019 LTSC, click the Advanced tab. 7. From the Speed and Duplex drop-down list, select the transfer speed and the transfer mode you want to use. ®...
Page 76 2. OPERATION If you do not need to configure the transfer speed or transfer mode, select Auto Negotiation to enable the auto- negotiation setting. 8. Click OK. 9. Close the Device Manager window. NOTE • For information about precautions that apply to the network, see 2. Networks in PRECAUTIONS. 2-15...
Page 77 2. OPERATION Actions to take if the link is unstable at 1000 Mbps Depending on the type of connected hub, the link might not be stable at 1000 Mbps. If you want to use the network at 1000 Mbps, verify the connection with the hub in advance. If the link is unstable at 1000 Mbps, you can stabilize it as follows: •...
Page 78 2. OPERATION Precautions related to mounting and using multiple LAN adapters If multiple LAN adapters are mounted, interrupt requests from either of the adapters occur frequently or the amount of processed data is too large, the performance of the adapters might not be as high as expected. (This is because an interrupt request from a LAN adapter requires a higher CPU load compared to the amount of processed data, and if multiple LAN adapters are mounted and used, it takes a very long time for the CPU to process all interrupt requests from the LAN adapters.)
Page 79 2. OPERATION ● DMA Coalescing Sets an upper limit on the maximum amount of latency applied to any network packet due to Direct Memory Access (DMA) Coalescing. ● Flow Control Enables adapters to generate or respond to flow control frames, which help regulate network traffic. The default setting for flow control differs depending on the OS and the type of LAN adapter being used.
Page 80 2. OPERATION ● Interrupt Moderation Rate This sets the rate at which the controller moderates or delays the generation of interrupts. ● Receive Buffers Sets the number of Receive Buffers used by the adapter when copying data to memory. ● Transmit Buffers Sets the number of Transmit Buffers used by the adapter when copying data to memory.
Page 81 2. OPERATION ● Low Latency Interrupts Enables adapters to bypass interrupt moderation and immediately generate an interrupt when certain TCP packets arrive, allowing the system to handle the packets more quickly. 2-20...
Page 82 2. OPERATION Notes about cases where a link-down is recorded in the log during OS startup ® While Windows is starting, the following warnings might be displayed in the event log. These warnings are ® recorded by the initialization process of the LAN driver at Windows startup, and do not affect system operation.
Page 83: Setting Up The Screen
2. OPERATION 2.9 Setting Up the Screen For the screen settings, you can configure the color depth (the number of colors that the screen can produce at the same time), the resolution (the number of pixels that make up the screen), the refresh rate (the number of screen refreshes per second), and the single-display and multiple-display settings.
Page 84 2. OPERATION ® 2. In the Intel HD Graphics Control Panel window, click Display. 3. Configure the setting items for the screen that are displayed in the middle of the window. Setting item Description Resolution This allows you to select the resolution. Refresh Rate This allows you to select the refresh rate.
Page 85 2. OPERATION NOTE • Do not change the Rotation and Scaling settings. • When configuring the resolution and refresh rate, you must choose from the options described in (6) Supported resolutions under 5.1 Equipment Specifications. 4. When you finish configuring the setting items, click Apply. If you changed the resolution or refresh rate, the following confirmation screen for the configuration changes appears.
Page 86 2. OPERATION (2) Configuring screen settings for multiple displays This equipment supports output to multiple displays. If you connect two displays, the two displays can be used simultaneously. The following shows how to set up output to multiple displays. ® 1.
Page 87 2. OPERATION (a) Clone Displays If you select this mode, both displays show the same screen and have the same resolution, color depth, and refresh rate. Before connecting displays, check the capabilities of the displays (such as their maximum resolution and maximum refresh rate).
Page 88 2. OPERATION (b) Extended Desktop If you select this mode, one screen is divided into two and displayed on two displays. The resolution, color depth, and refresh rate can be configured independently. The task bar is not displayed on display 2. The selectable resolutions, color depths, and refresh rates depend on the capabilities of the connected displays.
Page 89 2. OPERATION (c) Collage This feature allows one screen to be divided and displayed on multiple displays. The screen resolution is the sum of the resolutions of all displays. For example, if you enable Collage with two displays placed side by side, the horizontal resolution becomes the sum of the horizontal resolutions of the two displays.
Page 90 2. OPERATION 4. When you finish configuring the settings, click Apply. If the following confirmation screen for the setting changes appears, click Yes. 2-29...
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Page 92: Chapter 3 Setup
3. SETUP CHAPTER 3 SETUP 3.1 Setup Procedure When Turning On the Power for the First Time ® 3.1.1 Setting up Windows 10 2016 LTSB ® This section describes the procedure for setting up the preinstalled Windows 10 2016 LTSB operating system. ®...
Page 93 3. SETUP ® ● Windows 10 2016 LTSB setup procedure ® To set up Windows 10 2016 LTSB: 1. Turn on this equipment. ® Windows starts and prepares setup. The message “Setup is installing devices. Please wait...“ then appears, indicating that device drivers are being installed.
Page 94 3. SETUP 7. The Partition Size Setting window appears. • The minimum possible size that can be created (default) and the maximum possible size that can be created (MAX) are displayed. Select the size that you want to create, and then click OK. The minimum possible size that can be created (default) is the size that is displayed when the product is shipped.
Page 95 3. SETUP 9. If the partition size settings succeed, the following message appears. Click OK to close the dialog box. Setup then continues. A message about the Windows System Assessment Tool and the message “Please wait. The system will restart automatically.“ will appear in that order. Wait until the system restarts.
Page 96: Setting Up Windows
3. SETUP ® 3.1.2 Setting up Windows 10 2019 LTSC ® This section describes the procedure for setting up the preinstalled Windows 10 2019 LTSC operating system. ® • This procedure covers setup for the basic items of Windows 10 2019 LTSC. •...
Page 97 3. SETUP ® ● Windows 10 2019 LTSC setup procedure ® To set up Windows 10 2019 LTSC: 1. Turn on this equipment. ® Windows starts and prepares setup. The message “Setup is installing devices. Please wait...“ then appears, indicating that device drivers are being installed.
Page 98 3. SETUP 12. The Do more across devices with activity history window appears. • Click Yes or No as required. 13. The Choose privacy settings for your device window appears. • Turn the settings on or off as required, and then click Accept. 14.
Page 99 3. SETUP 16. The Partition Size Setting confirmation window appears. If the displayed partition size is acceptable, click OK. 17. If the partition size settings succeed, the following message appears. Click OK to close the dialog box. Setup then continues. A message about the Windows System Assessment Tool and the message “Please wait.
Page 100: Setting Up Windows Server
3. SETUP ® 3.1.3 Setting up Windows Server 2016 ® This section describes the procedure for setting up the preinstalled Windows Server 2016 operating system. ® • This procedure covers setup for the basic items of Windows Server 2016. • RAS features are automatically set up. •...
Page 101 3. SETUP ® ● Windows Server 2016 setup procedure ® To set up Windows Server 2016: 1. Turn on this equipment. ® Windows starts and prepares setup. The message “Setup is installing devices. Please wait...“ then appears, indicating that device drivers are being installed. •...
Page 102 3. SETUP 6. The Partition Size Setting window appears. • The minimum possible size that can be created (default) and the maximum possible size that can be created (MAX) are displayed. Select the size that you want to create, and then click OK. The minimum possible size that can be created (default) is the size that is displayed when the product is shipped.
Page 103 3. SETUP 8. If the partition size settings succeed, the following message appears. Click OK to close the dialog box. Setup then continues. A message about the Windows System Assessment Tool and the message “Please wait. The system will restart automatically.“ will appear in that order. Wait until the system restarts.
Page 104: Configuring Basic Settings After Os Setup
3. SETUP 3.2 Configuring Basic Settings After OS Setup ® ® 3.2.1 Basic Settings for Windows 10 and Windows Server 2016 ® ® This section describes the basic settings procedure for the preinstalled Windows 10 and Windows Server 2016 operating systems. Perform this procedure as required after setting up the OS as described in 3.1 Setup Procedure When Turning On the Power for the First Time.
Page 105 3. SETUP 3.2.1.2 Setting up automatic updates ® ® Windows 10 and Windows Server 2016 settings allow update programs delivered from Windows Update to be applied automatically. Update programs for the system and applications are regularly checked, and are automatically downloaded and installed. To set up automatic updates: 1.
Page 106 3. SETUP ® The automatic update settings in Windows 10 include the following items. (1) Changing the active hours Downloads and installation will be performed automatically, but the system will not restart during active hours. Rather, restarts will be scheduled outside of active hours. Configure this setting according the needs of the customer environment.
Page 107 3. SETUP Enabling manual updates via Windows Update If you do not want to automatically download and install update programs, you can set Windows Update to manual updates by using the Local Group Policy Editor (gpedit.msc). The following describes the procedure for setting Windows Update to manual updates.
Page 108: Chapter 4 Precautions While The Os Is Running
4. PRECAUTIONS WHILE THE OS IS RUNNING CHAPTER 4 PRECAUTIONS WHILE THE OS IS RUNNING 4.1 Event Log Entries During Setup This equipment might record the following events in the event log during OS setup, but these events do not affect system operation.
Page 109: Event Log Entries While The Os Is Running
4. PRECAUTIONS WHILE THE OS IS RUNNING 4.2 Event Log Entries While the OS is Running This equipment might record the following events in the event log while the OS is running, but these events do not affect system operation. Table 4-2 Error and warning event logs (1 of 2) Source Event ID...
Page 110 4. PRECAUTIONS WHILE THE OS IS RUNNING When the OS is running on this equipment, the following event logs might be recorded. Table 4-3 Error and warning event logs (2 of 2) Source Event ID Type DistributedCOM 10016 Error Source: DistributedCOM (event ID 10016) does not indicate a problem if the content of the event log matches the following.
Page 111: Functions Scheduled By Default
4. PRECAUTIONS WHILE THE OS IS RUNNING 4.3 Functions Scheduled by Default ® In Windows , various functions are scheduled by default and executed periodically in the background. Among these functions, Windows Defender (anti-spyware functionality) and the disk defragmenter (or drive optimization) might significantly increase system load when they run, and might affect the operation of business applications.
Page 112 4. PRECAUTIONS WHILE THE OS IS RUNNING 4. The Optimize Drives window appears. • Under Scheduled optimization, click Turn on. 5. The Optimization schedule window appears. Select the Run on a schedule (recommended) check box. 6. As required, configure the frequency of defragmentation. The initial schedule of defragmentation is as follows.
Page 113 4. PRECAUTIONS WHILE THE OS IS RUNNING 8. The Select the drives you want to optimize on a regular schedule window appears. As required, select the drives that you want to defragment. • Click OK. 9. The Optimization schedule window appears. Click OK. 10.
Page 114 4. PRECAUTIONS WHILE THE OS IS RUNNING (b) Optimizing drives manually 1. Perform steps 1 through 3 under (a) Turning on the drive optimization schedule. 2. The Optimize Drives window appears. • Under Status, select the drive that you want to defragment, and click Optimize. •...
Page 115: Security Enhancement Functionality
4. PRECAUTIONS WHILE THE OS IS RUNNING 4.4 Security Enhancement Functionality ® Windows 10 enables Windows Defender, a function that offers anti-spyware functionality. Windows Defender also includes antivirus functionality. In some cases, this antivirus functionality might adversely impact application ® performance compared to using Windows 4.5 Factory Default Network Settings ●...
Page 116: License Activation
4. PRECAUTIONS WHILE THE OS IS RUNNING 4.6 License Activation ® Windows 10 is activated automatically when the equipment is connected to the internet. For this reason, if Windows has not been activated in an environment that is not connected to the internet, the message Connect to the internet to activate Windows appears in System in the System and Security section of the Control Panel.
Page 117: Unresponsive Mouse In The Sign-In Window
4. PRECAUTIONS WHILE THE OS IS RUNNING 4.7 Unresponsive Mouse in the Sign-In Window ® In Windows 10 2019 LTSC, if a message for verifying the settings for the collection of memory dumps appears when a user with a set password is signing in, the window might be displayed only in the background and the mouse might become unresponsive.
Page 118: Chapter 5 Specifications
5. SPECIFICATIONS CHAPTER 5 SPECIFICATIONS 5.1 Equipment Specifications (1) Common specifications Item Specifications Model See (2) Individual specifications. Processor See (2) Individual specifications. Main memory 4 GB, 8 GB, 16 GB Display resolution and color depth See (6) Supported resolutions. DVD drive Built-in file device...
Page 119 5. SPECIFICATIONS (2) Individual specifications Specifications Item HF-W2000 model 58 HF-W2000 model 55 HF-W2000 model 50 A model: HJ-2058-xxMA A model: HJ-2055-xxMA A model: HJ-2050-xxMA Model B model: HJ-2058-xxMB B model: HJ-2055-xxMB B model: HJ-2050-xxMB S model: HJ-2058-xxMS S model: HJ-2055-xxMS S model: HJ-2050-xxMS ®...
Page 120 5. SPECIFICATIONS (3) re-installed OS model specifications OS type Pre-installed OS Microsoft® Windows® 10 IoT Enterprise 2016 LTSB (64-bit) (Embedded licensing version) Microsoft® Windows® 10 IoT Enterprise 2019 LTSC (64-bit) (Embedded licensing version) #1, #2 Microsoft® Windows Server® 2016 Standard (64-bit) (Embedded licensing version) #1: The client access licenses (CAL) are to be prepared by customers.
Page 121 #1: All refresh rate settings indicated in the table have been confirmed to work in the test environment provided by Hitachi. Supported resolutions and refresh rates differ by display. Consequently, some settings might not be usable for a specific display.
Page 122 5. SPECIFICATIONS (7) Main memory specifications Only the following combinations can be used for the configuration of the main memory of this equipment. DIMM1 DIMM2 Total capacity 4 GB 4 GB 4 GB 4 GB 8 GB 8 GB 8 GB 16 GB (8) Optional LAN adapter specifications (HJ-F2050-20) Item...
Page 123 5. SPECIFICATIONS (9) Maximum current specifications (USB ports, extension boards, DisplayPort) The following table shows the maximum total current consumption for the USB ports, expansion slots (PCI Express/PCI) and DisplayPort. Maximum total current consumption for USB port × 8 ports/ DC Output Extension board ×...
Page 124: Memory Space
5. SPECIFICATIONS 5.2 Memory Space Conventional memory (DOS application area) A0000 Video RAM window Space available for real mode C0000 Video BIOS D0000 Extended BIOS space E0000 System BIOS (Flash ROM) 100000 (1 MB) Main memory BF80 0000 Memory-mapped I/O 1 0000 0000 Main memory 4 3E7F FFFF...
Page 125: I/O Spaces
5. SPECIFICATIONS 5.3 I/O Spaces List of I/O spaces I/O address Device name 0000-001F DMA controller 0020-002D Interrupt controller 002E-002F Super I/O configuration 0030-003D Interrupt controller 0040-0043 System timer 004E-004F Super I/O configuration 0050-0053 System timer 0060, 0062, 0064, 0066 Keyboard controller 0061 NMI controller...
Page 126: List Of Interrupts
5. SPECIFICATIONS 5.4 List of Interrupts Interrupt pin Description IRQ0 System timer IRQ1 Not used IRQ2 Not used IRQ3 Not used IRQ4 Serial port 1 (COM1) IRQ5 Not used IRQ6 Not used IRQ7 Not used IRQ8 Real-time clock IRQ9 Not used IRQ10 Not used IRQ11...
Page 127: Serial Port Settings
5. SPECIFICATIONS IRQ assignment when the APIC is disabled Interrupt pin Description IRQ0 System timer IRQ1 Not used IRQ2 Not used IRQ3 Not used IRQ4 Serial port 1 (COM1) IRQ5 Not used IRQ6 Not used IRQ7 Not used IRQ8 Real-time clock IRQ9 Not used IRQ10...
Page 128: Bios Setup
5. SPECIFICATIONS 5.6 BIOS Setup The BIOS stores the system configuration information in the SPI-ROM. If you modify the system configuration, you might also need to change the BIOS settings. For cautions on usage when changing the BIOS settings, see 10. BIOS SETTINGS. NOTE The BIOS is configured to match the system configuration when the equipment was shipped.
Page 129 5. SPECIFICATIONS (4) Details of the setup menu The following tables show the details of the items you can set in each menu. (1/5) Setting item Default value Notes menu Main System Date When you set the system up for the first time, be sure to configure these items.
Page 130 5. SPECIFICATIONS (2/5) Setting item Default value Notes menu Advanced SATA Configuration SATA Mode AHCI Do not change the setting to the left. Selection Specifies whether to enable or disable the Drive 1 Slot Enabled applicable slot. Options: Enabled, Disabled Specifies whether to enable or disable the applicable slot.
Page 131 5. SPECIFICATIONS (3/5) Default Setting item Notes value menu Advanced Power After AC Power On Auto Specifies settings that govern the behavior when Configuration power is restored after power is lost. Stay Off: When the power is turned on, the system goes into the soft power off mode.
Page 132 5. SPECIFICATION (4/5) Default Setting item Notes value menu Advanced PCI Configuration PCI-Express Specifies whether to enable or disable Device Slot #1 Enable mastering for the device connected in Slot Enabled Master Options: Enabled, Disabled Specifies the link speed of the device Link Speed Auto installed in the applicable slot.
Page 133 5. SPECIFICATION (5/5) Setting item Default value Note menu Chipset Specifies whether to enable or disable the ECC ECC Support Enabled function of the memory. Options: Enabled, Disabled Specifies whether to enable or disable the applicable LAN 1 Enabled LAN port. Options: Enabled, Disabled Specifies whether to enable or disable the applicable LAN 2...
Page 134 5. SPECIFICATION (5) Restoring the default settings To restore all items in the setup menu to the default settings: Start the setup menu. (See (1) Starting the setup menu.) Open Save&Exit in the top menu. Move the cursor to Load Setup Defaults and press Enter. The message Load Optimized Defaults? is displayed.
Page 135: Hardware System Clock
5. SPECIFICATION 5.7 Hardware System Clock This equipment has a hardware system clock that uses an RTC (real-time clock) IC. The clock has a built-in calendar and continues to work by using a backup battery, even when the system power is off.
Page 136: Interface Specifications
5. SPECIFICATION 5.8 Interface Specifications 5.8.1 Connector specifications The following shows the specifications of the interfaces from this equipment to external devices. For information about the location of the ports, see Parts related to the display and user operation in 1.5 Name and Function of Each Part.
Page 137 5. SPECIFICATION ● Serial port (male connector, inch screws) (COM1) Pin no. Signal name Pin no. Signal name ● Built-in LAN port (RJ45 modular port 8 pins) Pin no. Signal name TRD0+ TRD0- TRD1+ TRD2+ TRD2- TRD1- TRD3+ TRD3- For network connections, use the following specified cable. Cable specification: UTP cable (twisted-pair cable without shielding), Category 5e or 6 5-20...
Page 138 5. SPECIFICATION ● Video port (VGA terminal Mini D-sub 15 pins, inch screws) Pin no. Signal name Pin no. Signal name GREEN BLUE HSYNC RED-RTN VSYNC GREEN-RTN BLUE-RTN ● Video port (DVI-D 24 pins, inch screws) Pin no. Signal name Pin no.
Page 139 5. SPECIFICATION ● Video port (DisplayPort 20 pins) Pin no. Signal name Pin no. Signal name MainLane0+ MainLane3- MainLane0- MainLane1+ Aux+ MainLane1- MainLane2+ Aux- HotplugDetect MainLane2- MainLane3+ +3.3V Note 1: If you use a DisplayPort-DVI conversion connector for triple display, you must select the active conversion connector and perform a preliminary evaluation.
Page 140 5. SPECIFICATION ● Audio port: LIN and LOUT (3.5φ stereo audio port) LOUT Pin no. Signal name Pin no. Signal name AGND AGND LIN_L LOUT_L LIN_R LOUT_R Mold Plug Audio cable NOTE The diameter of the mold of the cable must be 10 mm or less. If the diameter of the mold is larger than 10 mm, when you try to connect cables to both LINE IN and LINE OUT, the two molds get in the way of each other, and you cannot insert the connectors.
Page 141 5. SPECIFICATION (2) RAS external contact interface (EXT) ● External contact I/O port (male connector, inch screws) Type C Pin no. Signal name Pin no. Signal name GENDO0_1 GENDO0_2 GENDO1_1 GENDO1_2 PSDOWN_1 PSDOWN_2 NI_RMTPWRON_1/NI_GENDI2_1 GND(NI_RMTPWRON_1/NI_GENDI2_2) NI_GENDI1_1 GENDI1_2 RMTPWRON_2/GENDI2_2 GND(NI_GENDI1_2) GENDI1_1 RMTPWRON_1/GENDI2_1 Type A, B Pin no.
Page 142: External Contact Specifications
5. SPECIFICATION 5.8.2 External contact specifications Type C is the standard for external contact I/O. Users can change to Type A or Type B at the time of purchase. (This cannot be changed after purchasing the equipment.) (1) List of external contact I/O signals Signal line Meaning Activated when the OS is shutdown (standby or the main power is off) or when...
Page 143 5. SPECIFICATION (2) External contact I/O port specifications Output Input Item RMTSHTDN/ GENDI2/ WDTTO MCALL DOWN STOP GENDI RESET RMTPWRON Type C A contact A contact (standard) Type B B contact A contact (option) Type A A contact (option) Contact specifications: PhotoMOS relay contact Load voltage: Max.
Page 144 5. SPECIFICATION #1: The operation of the A contact and B contact are as follows: A contact (MCALL): Open when normal, closed when abnormal, open when power is cut. A contact (PSDOWN,CPUSTOP,WDTTO): Closed when normal, open when abnormal, open when power is cut. A contact (GENDO*): The contact state depends on the user program instruction.
Page 145 Female connector HDBB-25S Hirose Electric Co., Ltd. ● Cable specifications (recommended cable) Item Specifications Notes Maximum cable length 30 m Electric shield of the cable Required Connected to the frame ground Recommended cable UL2464SB 13P × 24AWG Hitachi Metals, Ltd. 5-28...
Page 146: External Interface Cable Length Specifications
5. SPECIFICATION 5.8.3 External interface cable length specifications (1) External interface cable length specifications The recommended maximum cable length for each interface of this equipment is as follows: Connector name Maximum cable length (m) Notes Analog RGB port DVI-D port DisplayPort LAN port UTP Category 5e or better...
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Page 148: Chapter 6 Inspection And Maintenance
6. INSPECTION AND MAINTENANCE CHAPTER 6 INSPECTION AND MAINTENANCE 6.1 Daily Inspections WARNING Install a dust filter for use with the equipment. Not doing so allows dust into the equipment, which might result in a short circuit fire. CAUTION Before you clean or replace the dust filter of this equipment, shutdown the OS, unplug the power cord, and wait for at least one minute.
Page 149 6. INSPECTION AND MAINTENANCE (1) Cleaning the dust filter NOTICE After washing a dust filter, dry it completely before re-attaching it to the equipment. Using the equipment while its dust filter is not completely dry might cause equipment failure. When using a detergent to clean a dust filter, use a neutral detergent.
Page 150 ● Do not spray detergent directly onto the keyboard or spill liquid detergent on it. ● Do not wipe the keyboard with a wet cloth. If you do so, the equipment might fail. HITACHI ● When using detergent, spray a minimum amount of detergent on a cloth.
Page 151: Periodic Inspections
The following table shows how to perform periodic inspections of the equipment. Periodic inspections are available through a maintenance contract with Hitachi, and are performed by Hitachi maintenance personnel (with the exception of daily inspections). Periodic inspections must be performed only by qualified maintenance personnel.
Page 152: Installing And Removing Components
6. INSPECTION AND MAINTENANCE 6.3 Installing and Removing Components 6.3.1 Types and locations of installed components The following figure shows the types and locations of the components installed in this equipment. DVD drive Drive bay 2 Drive bay 1 Dust filter Front view DVD drive System fan...
Page 153: Before Installing Or Removing Components
6. INSPECTION AND MAINTENANCE 6.3.2 Before installing or removing components When installing or removing components, comply with the following instructions. WARNING Before starting work, shutdown the OS, unplug the power cord from the outlet, and wait for at least one minute. Failure to do so might result in an electric shock or equipment failure. CAUTION When installing or removing components, do not directly touch parts inside the equipment with your hands.
Page 154: Installing And Removing The Cover Of The Main Unit
6. INSPECTION AND MAINTENANCE 6.3.3 Installing and removing the cover of the main unit CAUTION When installing the cover of the main unit, do not insert your fingers into the inside of the cover of the main unit. Doing so might result in your fingers getting caught, causing injury. Before starting work, see 6.3.2 Before installing or removing components.
Page 155: Installing And Removing An Extension Board
6. INSPECTION AND MAINTENANCE 6.3.4 Installing and removing an extension board WARNING Before you install or remove an extension board, shutdown the OS, unplug the power cord, and wait for at least one minute. Installing or removing an extension board without shutting down the power might result in an electric shock or a fire.
Page 156: Figure 6-3 Removing The Pci Cover
6. INSPECTION AND MAINTENANCE (2) Information about extension boards (a) Types of extension boards This equipment has a total of three expansion slots (two PCI Express slots and a PCI slot). • The PCI Express slots are compliant with PCI Express Base Specification Revision 2.0. •...
Page 157: Figure 6-4 Installing An Extension Board
6. INSPECTION AND MAINTENANCE [3] Remove the cable from the cable clips, and move it to the side. [4] Remove the two screws that are securing the expansion slot. [5] Remove the expansion slot by lifting it directly upward. [6] Remove the screw securing the extension board, and then remove the slot cover. (Store the slot cover so that it will not become lost.) [7] While pressing on both ends of the extension board, insert the extension board horizontally into the expansion slot connector.
Page 158: Figure 6-5 Removing An Extension Board
6. INSPECTION AND MAINTENANCE (4) Removing an extension board [1] Follow the instructions in 6.3.3 Installing and removing the cover of the main unit to remove the cover of the main unit and the PCI cover. [2] Remove the cable from the cable clips, and move it to the side. [3] Remove the two screws that are securing the expansion slot.
Page 159: Installing And Removing The Main Memory
6. INSPECTION AND MAINTENANCE 6.3.5 Installing and removing the main memory WARNING Before you install or remove the main memory, shutdown the OS, unplug the power cord, and wait for at least one minute. Installing or removing the main memory without shutting down the power might result in an electric shock or a fire.
Page 160: Figure 6-6 Installing The Main Memory
6. INSPECTION AND MAINTENANCE (2) Installing the main memory NOTICE ● The orientation of a main memory module in a connector is fixed. When installing a main memory module, verify that the orientation is correct. An incorrect orientation might result in equipment failure.
Page 161 6. INSPECTION AND MAINTENANCE (3) Removing the main memory Follow the procedure described in (2) Installing the main memory in reverse to remove the main memory. (4) Reconfiguring the memory dump file settings When you change the capacity of the main memory, you must reconfigure the memory dump collection settings. For details about reconfiguring the memory dump collection settings, see 8.2.1 Memory dump confirmation message.
Page 162: Installing And Removing An Hdd Or Ssd
6. INSPECTION AND MAINTENANCE 6.3.6 Installing and removing an HDD or SSD CAUTION When installing or removing an HDD or SSD, be careful not to cut your fingers on the protrusions. NOTICE ● Place an HDD or SSD on a shock-absorbing material, such as an antistatic cushion, even for temporary tasks.
Page 163: Figure 6-7 Removing An Hdd Or Ssd
6. INSPECTION AND MAINTENANCE (2) Removing an HDD or SSD NOTICE When installing or removing an HDD or SSD for the B model, verify that the drive bay number is correct. Removing an HDD or SSD and installing it in a different bay results in a configuration information mismatch, and the equipment might not start or the data stored on the HDD or SSD might be lost.
Page 164: Installing Or Removing A Dvd Drive
6. INSPECTION AND MAINTENANCE 6.3.7 Installing or removing a DVD drive CAUTION When installing or removing a DVD drive, be careful not to cut your fingers on the protrusions. NOTICE Do not apply excessive force to the connector of the DVD drive or to the top of the DVD drive. If you do so, the DVD drive might fail.
Page 165: Installing And Removing A Dust Filter
6. INSPECTION AND MAINTENANCE 6.3.8 Installing and removing a dust filter WARNING Install a dust filter for use with the equipment. Not doing so allows dust into the equipment, which might result in a short circuit fire. (1) Before installing or removing a dust filter •...
Page 166: Installing And Removing The Vertical Stand
6. INSPECTION AND MAINTENANCE 6.3.9 Installing and removing the vertical stand CAUTION The equipment might cause injury if it falls or is dropped off of a desktop when placed vertically. Use the vertical stand provided with the equipment, and place the equipment with the vertical stand on a level surface.
Page 167: Removing And Installing The Lithium Battery
6. INSPECTION AND MAINTENANCE 6.4 Removing and installing the lithium battery CAUTION ● This equipment uses a lithium battery. When replacing the lithium battery, use a battery specified by the manufacturer. Failure to do so might result in an explosion, a fire, a burst battery, heat generation, a liquid spill, or gas generation.
Page 168: Figure 6-12(2) Removing The Lithium Battery
6. INSPECTION AND MAINTENANCE [4] Lift the other edge of the battery cover which you lifted in step [3], and remove the battery cover from the battery connector. [5] Pick up the lithium battery and remove it from the battery connector. [6] Install the replacement battery by confirming the polarity in the following figure.
Page 169: Enabling The Remote Power On Feature
6. INSPECTION AND MAINTENANCE 6.5 Enabling the Remote Power On Feature CAUTION When installing or removing a jumper socket, do not directly touch parts inside the equipment with your hands. Such parts are hot, and touching them might result in burns. In addition, touching such parts might damage the parts or result in equipment failure.
Page 170 6. INSPECTION AND MAINTENANCE (3) Installing the jumper socket Follow the procedure described in (2) Removing the jumper socket in reverse to install the JP socket. NOTE Save the removed jumper socket in a safe place for when you want to restore the original settings later. 6-23...
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Page 172: Chapter 7 Restoring The Factory-Shipped Condition By Using A Recovery Dvd
7. RESTORING THE FACTORY-SHIPPED CONDITION USING A RECOVERY DVD CHAPTER 7 RESTORING THE FACTORY-SHIPPED CONDITION BY USING A RECOVERY DVD NOTICE A recovery DVD contains an image file created for the hardware configuration at the time of purchase. If the hardware configuration has changed from the time of purchase, the OS might not start after restoration work.
Page 173: Preparation
Before you start work to restore the system to the factory-shipped condition by using a recovery DVD, have the following recovery DVD ready. Recovery DVD for HITACHI HJ-205x-**** Product Recovery DVD HF-W (The underlined part is the model number of the equipment you purchased.)
Page 174: Restoring The System Drive To The Factory-Shipped Condition
DVD. Turn on the power to the equipment, and insert the recovery DVD "HITACHI HJ-205x-**** Product Recovery DVD" into the DVD drive. If you have multiple recovery DVDs, insert the first disc (for example, if you have two recovery DVDs, insert the disc numbered 1/2).
Page 175 7. RESTORING THE FACTORY-SHIPPED CONDITION USING A RECOVERY DVD • If the model name displayed in the confirmation message is the same as the model name of the equipment you use, click Yes. • If the model name displayed in the confirmation message differs from the model name of the equipment you use, click No.
Page 176 7. RESTORING THE FACTORY-SHIPPED CONDITION USING A RECOVERY DVD If you click Yes in the confirmation message window, the following confirmation window appears. • If the situation described in the message is acceptable, click Yes. • If it is not, click No. If you click No, the following message dialog box is displayed.
Page 177 7. RESTORING THE FACTORY-SHIPPED CONDITION USING A RECOVERY DVD If you click Yes in the confirmation window, the selection window for the drive restoration options appears. • To restore the system drive to the factory-shipped condition, select a restoration option, and then click Next. •...
Page 178 7. RESTORING THE FACTORY-SHIPPED CONDITION USING A RECOVERY DVD If you select Entire drive in the selection window for the drive restoration option: If you select Entire drive in the selection window for the drive restoration option, the confirmation window for the settings of the drive restoration appears.
Page 179 7. RESTORING THE FACTORY-SHIPPED CONDITION USING A RECOVERY DVD If you click Yes in the confirmation window for the settings of the drive restoration, the drive restoration process starts. Progress appears in the [Status] box. The following figure is an example when using two recovery DVDs. Note: If you select Only the system and boot partition in the selection window for the drive restoration option, the boot partition is formatted before the restoration process begins.
Page 180 7. RESTORING THE FACTORY-SHIPPED CONDITION USING A RECOVERY DVD If you are using multiple recovery DVDs, when the restoration process to the factory-shipped condition performed by the current recovery DVD is complete, the following message appears, and the recovery DVD is automatically ejected.
Page 181 7. RESTORING THE FACTORY-SHIPPED CONDITION USING A RECOVERY DVD 11. When the restoration process to the factory-shipped condition performed by the final recovery DVD is completely finished, the message Recovery Complete. appears in the [Status] box, and the recovery DVD is automatically ejected. Remove the recovery DVD from the DVD drive, and then click Exit. The equipment shutdown.
Page 182: Errors Generated During The Recovery Process And Corrective Actions
7. RESTORING THE FACTORY-SHIPPED CONDITION USING A RECOVERY DVD 7.3.2 Errors generated during the recovery process and corrective actions When an error occurs during the recovery process, record the error message and the error code displayed in the window, and take action as shown in the following table. If you take action accordingly but are still unable to proceed with the recovery process, or if the no.
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Page 184: Chapter 8 Maintenance Operations
8. MAINTENANCE OPERATIONS CHAPTER 8 MAINTENANCE OPERATIONS This chapter describes maintenance operations that use the Reliability, Availability, and Serviceability (RAS) features of this equipment. 8.1 Overview RAS features are designed to provide highly reliable functionality for the equipment. The following table shows an overview of the RAS features of this equipment.
Page 185 8. MAINTENANCE OPERATIONS (2) OS deadlock monitoring This feature monitors the operational state of the OS by using the dedicated timer implemented within this equipment. As long as the process with the highest priority (real-time priority class) can run properly, the status lamp on the front of this equipment is lit in green.
Page 186 8. MAINTENANCE OPERATIONS This icon is not shown when using the default settings at the time that the equipment is shipped, but if you click the arrow to the side of the notification area, the icon will appear. In addition, if you want this icon to be displayed in the notification area of the taskbar, right-click the taskbar and, in the displayed menu, click Settings (in ®...
Page 187 8. MAINTENANCE OPERATIONS Control (11) Automatic shutdown This feature automatically shutdown the equipment when it detects a fan failure, an abnormal temperature inside the chassis, or a remote shutdown signal input. Configure the settings shown in (4) RAS Setup window to enable or disable the automatic shutdown feature.
Page 188 8. MAINTENANCE OPERATIONS (18) Bug check (blue screen) cause notifications This feature detects a bug check (blue screen), and records the cause in the event log. (19) Log information collection window In this window you can use a graphical user interface to collect log data and memory dump files for this equipment.
Page 189: Collecting Memory Dumps
8. MAINTENANCE OPERATIONS 8.2 Collecting Memory Dumps When one of the errors in Table 8-2 occurs, this equipment records the contents of the system memory in a file (a memory dump file). A blue screen then appears. By analyzing the data in the memory dump file, you can investigate the cause of the failure.
Page 190 8. MAINTENANCE OPERATIONS #3: The recommended settings are the settings in Advanced system settings in the Control Panel configured as follows. These are the default settings when this equipment is shipped from the factory. • In Startup and Recovery, Complete memory dump is selected as the memory dump type. •...
Page 191: Memory Dump Confirmation Messages
8. MAINTENANCE OPERATIONS 8.2.1 Memory dump confirmation messages If the capacity of the physical memory exceeds the capacity of the memory dump file or the virtual memory due to, for example, newly added physical memory, or if a complete memory dump cannot be collected because the memory dump settings have changed, this equipment displays the following message and records an event in the event log: If you want to use the system with the memory dump setting recommended for this equipment, click Yes to close...
Page 192: Configuring The Settings Related To Memory Dumps
8. MAINTENANCE OPERATIONS 8.2.2 Configuring the settings related to memory dumps This section describes how to configure the settings related to a memory dump. Use the following procedure when you want change the memory dump settings to the settings recommended for this equipment.
Page 193 8. MAINTENANCE OPERATIONS (2) Specifying a memory dump file 1. Open the Start menu, and then click Control Panel and System and Security. Then, click System. 2. Under Task on the left side of the window, click Advanced system settings. 3.
Page 194: Suppressing Startup Upon Detection Of A Serious Failure
8. MAINTENANCE OPERATIONS 8.3 Suppressing Startup Upon Detection of a Serious Failure To protect the equipment hardware, this equipment suppresses startup of the equipment when one of the following ® incidents is detected during Windows startup: 1. Fan failure 2. Remote shutdown signal input NOTE In the case of a remote shutdown signal input, startup is suppressed only when Enable automatic shutdown at remote shutdown input is selected in the RAS Setup window.
Page 195: Maintenance Operation Commands
8. MAINTENANCE OPERATIONS 8.4 Maintenance Operation Commands This section explains how to use the maintenance operation commands. These commands are used when problems occur in the equipment and during preventive maintenance. When using these commands, run them from the command prompt. Table 8-3 shows a list of maintenance operation commands.
Page 196: Log Information Collection Command (Logsave)
8. MAINTENANCE OPERATIONS 8.4.1 Log information collection command (logsave) Name logsave - Collects log information Syntax logsave [-e file-name][directory] Functionality The logsave command saves data used for preventive maintenance and post-failure analysis of problems. The data is compressed and recorded as a single file with the file name logsave.zip. The following options are available for this command.
Page 197: Table 8-5 Error Messages Of The Logsave Command
8. MAINTENANCE OPERATIONS Diagnosis When this command terminates with an error, the following error message appears. If a directory for saving data ® does not exist, an error message from the Windows xcopy command is displayed. Table 8-5 Error messages of the logsave command Error message Meaning You do not have the privilege to run this...
Page 198: Memory Dump File Copy Command (Mdump)
8. MAINTENANCE OPERATIONS 8.4.2 Memory dump file copy command (mdump) Name mdump - Copies a memory dump file Syntax mdump [-n | -e file-name] copy-(decompression)-destination-path Functionality ® ® The mdump command compresses a memory dump file collected by Microsoft Windows when the equipment stops unexpectedly.
Page 199: Table 8-6 Error Messages Of The Mdump Command
8. MAINTENANCE OPERATIONS Diagnosis When this command terminates with an error, the following error message appears. Table 8-6 Error messages of the mdump command Message Description You do not have the privilege to run this You do not have administrator privileges. command.
Page 200: Disk Space Allocation Command For Saving A Memory Dump (Createdmp)
8. MAINTENANCE OPERATIONS 8.4.3 Disk space allocation command for saving a memory dump (createdmp) Name createdmp - Reserves disk space for a memory dump file Syntax createdmp Functionality The createdmp command creates an empty memory dump file beforehand, and reserves disk space for a memory dump to prevent situations where collecting a memory dump fails because of insufficient disk space.
Page 201: Table 8-7 Error Messages Of The Createdmp Command
8. MAINTENANCE OPERATIONS Diagnosis When this command ends normally, it does not output anything in the command prompt window. When the command terminates with an error, the following error message appears. Table 8-7 Error messages of the createdmp command Error message Meaning Error: In the current settings, memory dump A memory dump cannot be collected by using the...
Page 202: Ras Information Display Command (Getrasinfo)
8. MAINTENANCE OPERATIONS 8.4.4 RAS information display command (getrasinfo) Name getrasinfo - Displays the status of the equipment, such as the status of the fan and the temperature inside the chassis, as well as the configuration information of the RAS software Syntax getrasinfo [/status | /setting] [/e file-name] Functionality...
Page 203 8. MAINTENANCE OPERATIONS Displayed output The following is an example of the displayed output when the getrasinfo command is executed without options. <> Header Date: 2016/01/30 17:28:30 Model Name: HJ-205x [Hardware Status] [Fan condition] System fan status: Normal CPU fan status: Normal [Temperature condition] Internal temperature status:...
Page 204 8. MAINTENANCE OPERATIONS [RAS Setting] [Automatic shutdown setting] Fan: Temperature: Remote shutdown: [Watchdog timer setting] Retrigger type: Automatic Timeout: 60 sec Interval: 20 sec [Drive failure prediction setting] Function is available: Enable [Drive used hours monitoring setting] Function is available: Enable Drive bay1: Enable...
Page 205 8. MAINTENANCE OPERATIONS Explanation of the displayed output ■ Header This section shows the date and time when the getrasinfo command is executed and the model name. The following is the format of the header. <> Date: YYYY / MM / DD hh : mm : ss Model Name: HJ-205x YYYY: Year, MM: Month, DD: Day, hh: hour (24-hour clock), mm: minute, ss: second ■...
Page 206 8. MAINTENANCE OPERATIONS • [RAID condition] section This section shows the RAID status. The following table describes the items in this section. This section is available only when using the B model. Output item Description Shows the number of the RAID array. Arrayxx Shows the RAID status zz ww...
Page 207 8. MAINTENANCE OPERATIONS • [Memory condition] section This section shows the status of the main memory. The following table describes the items in this section. Output item Description xx status: yy Shows the memory slot name. DIMM1: DIMM1 DIMM2: DIMM2 Shows the status of the memory.
Page 208 8. MAINTENANCE OPERATIONS • [Watchdog timer setting] section This section shows the watchdog timer setting. The following table describes the items in this section. Output item Description Retrigger type: xx Shows the retrigger type. Automatic: Automatically retriggered. Application: Retriggered by an application. Not used: Not used.
Page 209 8. MAINTENANCE OPERATIONS • [Digital LED setting] section This section shows the setting of the digital LEDs for status indications. The following table describes the items in this section. Output item Description Show Hardware status: xx Shows whether the hardware status display is enabled or disabled.
Page 210: Table 8-9 Error Messages Of The Getrasinfo Command
8. MAINTENANCE OPERATIONS Diagnosis When the getrasinfo command ends normally, it returns exit code 0. When the command terminates with an error, one of the following error messages appears, and the command returns exit code 1. Table 8-9 Error messages of the getrasinfo command Error message Meaning Usage: getrasinfo [/status | /setting]...
Page 211 This Page Intentionally Left Blank...
Page 212: Chapter 9 Troubleshooting
9. TROUBLESHOOTING CHAPTER 9 TROUBLESHOOTING This chapter describes the possible causes of common problems and the actions to take to address them. First select the relevant symptom from the list in 9.1 List of Problems. Then, see the references to other sections 9.2 Causes and Countermeasures through 9.6 Digital LEDs for Status Indications) and take action according to the instructions.
Page 213: Problems That Occur After Os Startup
9. TROUBLESHOOTING 9.1.2 Problems that occur after OS startup The following is a list of problems that occur after the desktop appears (after the OS starts up). (1) The alarm lamp is lit and the digital LEDs for status indications show alphanumeric characters. Alternatively, only the digital LEDs for status indications show alphanumeric characters.
Page 214: Causes And Countermeasures
9. TROUBLESHOOTING 9.2 Causes and Countermeasures 9.2.1 Problems that occur before OS startup (1) The equipment does not start. 1. When the power cord is plugged in, the standby lamp does not turn on. Possible cause Power is not being supplied to the equipment. Action 1.
Page 215 9. TROUBLESHOOTING 4. The screen is blank. Possible cause The display has a problem. Action 1. Make sure that the power switch of the display is on. 2. Make sure that the power cord for the display is plugged in. 3.
Page 216 9. TROUBLESHOOTING ® 6. The system stops when the Windows logo is displayed. Possible cause There is an error in the hardware or the OS is corrupted. Action 1. Unplug the power cord and remove all USB devices and extension boards except for the keyboard and mouse. Then, plug the power cord in again and start the equipment.
Page 217 9. TROUBLESHOOTING (3) The BIOS setup menu cannot be opened. Possible cause Keyboard input is not accepted. Action 1. Disconnect the keyboard cable and securely reconnect it to ensure a stable connection. 2. Connect the keyboard cable to another port. (4) The remote power-on feature cannot be activated through the RAS external contact.
Page 218: Problems That Occur After Os Startup
9. TROUBLESHOOTING 9.2.2 Problems that occur after OS startup (1) The alarm lamp is lit and the digital LEDs for status indications show alphanumeric characters. Alternatively, only the digital LEDs for status indications show alphanumeric characters. Possible cause This is a hardware error notification from the RAS software, or is being displayed by a user application. Action 1.
Page 219 9. TROUBLESHOOTING Action ● If 41 or 42 is displayed on the digital LEDs for status indications: The HDD is abnormal. (41 indicates drive bay 1 and 42 indicates drive bay 2.) Read the description in 10.4.2 Recovery from a failure in one HDD and replace the HDD. ●...
Page 220 9. TROUBLESHOOTING (2) The processing speed of the equipment is slow. Possible cause The capacity of the memory or the HDDs or SSDs is not sufficient. Action 1. Close any unnecessary applications to increase the available memory. To check the CPU and memory usage, follow the instructions in 9.5 Checking the System Load by Using Performance Monitor.
Page 221 9. TROUBLESHOOTING (4) The equipment automatically goes into standby mode or restarts. a) The digital LEDs for status indications show alphanumeric characters and the system goes into standby mode. Possible cause This is a hardware error notification from the RAS software or is being displayed by a user application. Action 1.
Page 222 9. TROUBLESHOOTING (5) The screen flickers, nothing is displayed, or the display is incorrect. Possible cause There is an error in the display or in the video card. Action 1. Make sure that the power cord for the display is plugged in. 2.
Page 223 9. TROUBLESHOOTING (7) The screen display blinks, or in some cases the contents of the screen are displayed again after blacking out. Possible cause ® Windows is performing a process to correctly recover the graphics feature if the graphics driver is taking time in response to a high load on the system.
Page 224 9. TROUBLESHOOTING (9) The equipment is unable to connect to the network. Possible cause There is an error in the settings of the LAN or the network device (the hub or another device), or there is a problem with the cable connection. Action 1.
Page 225 9. TROUBLESHOOTING (11) A disc (CD or DVD) cannot be recognized or cannot be read or written to. Possible cause An unsupported or bad CD or DVD is used. Action 1. See 5.1 Equipment Specifications and verify that the CD or DVD you want to use is supported. 2.
Page 226 9. TROUBLESHOOTING (13) A disc (CD or DVD) cannot be ejected. Possible cause Writing to a disc is in progress, or there is an error in the DVD drive. Action 1. Check whether writing to a disc is in progress (the drive access lamp is on or flashing). You cannot eject a disc when writing to it.
Page 227 9. TROUBLESHOOTING (15) Mouse input is not accepted, or the cursor or a button does not work normally. Possible cause The mouse does not work properly due to dust or dirt on the mouse, there is a problem with the cable connection, or the mouse has failed.
Page 228 9. TROUBLESHOOTING (17) No sound is generated, or the sound is extremely faint. Possible cause There is an error in the settings of the equipment and the speakers, there is a problem with the cable connection, or the speakers have failed. Action 1.
Page 229 9. TROUBLESHOOTING (19) The RAS external contact port does not operate properly. Possible cause There is a problem with the cable connection or the interface with the applicable device. Action 1. Disconnect the cable and securely reconnect it to ensure a stable connection. 2.
Page 230: Bug Check Causes
9. TROUBLESHOOTING 9.3 Bug Check Causes Bug check causes are the causes of occurrence when a bug check (blue screen) occurs. These values are logged to a memory dump file when a blue screen occurs, and a distinguishable name (NMI_HARDWARE_FAILURE or WHEA_UNCORRECTABLE_ERROR) appears on the screen. In addition, the digital LEDs for status indications that are installed in this equipment show codes that correspond to the causes of occurrence for bug checks (blue screens).
Page 231 9. TROUBLESHOOTING Table 9-2 List of actions for bug checks (blue screens) Contents logged in the event log Cause Action (event ID: 800, source: HFWRAS_SYS) A reset signal was input. Forced recovery from Before a message appears, check whether the Detailed code = 0x9201 CPU lock NMI switch is pressed.
Page 232: Event Log
9. TROUBLESHOOTING 9.4 Event Log When a critical event occurs, for example, when the environment information changes or when a remote shutdown ® request is generated, this equipment collects logs by using the Windows event log service. The following procedure shows how to check the event log. ®...
Page 233: Table 9-3 Event Log Entries Unique To The Equipment
9. TROUBLESHOOTING Table 9-3 lists the event log entries that are unique to the equipment. Nos. 1 through 15 and Nos. 18 through 31 are collected in the system log, and Nos. 16 and 17 are collected in the application log. Table 9-3 Event log entries unique to the equipment (1/3) Event Source...
Page 234 9. TROUBLESHOOTING Table 9-3 Event log entries unique to the equipment (2/3) Event Source Type Description Action HFWRAS_SYS Information In DIMM%1, error The DIMM might have failed. Contact corrections have been your system administrator or occurring at a high maintenance personnel. frequency.
Page 235 9. TROUBLESHOOTING Table 9-3 Event log entries unique to the equipment (3/3) Event Source Type Description Action 2011 Information Rebuilding of the RAID is Read the description in 10.4.2 and take HFWRAS_SYS complete, but unreadable action accordingly. sectors were detected on the source drive (drive bay %1).
Page 236 9. TROUBLESHOOTING No. 4 %1 denotes the drive bay number. %2 denotes the manufacturer and the model name of the drive. No. 8 %1 denotes the drive bay number. No.11 %1 indicates the cause of the record in message format. One of the following is recorded. The writing of debug information is not a complete memory dump.
Page 237: Checking The System Load By Using Performance Monitor
9. TROUBLESHOOTING 9.5 Checking the System Load by Using Performance Monitor ® The Performance Monitor tool that comes with Windows is used to monitor the usage of the CPU and memory. Use this tool when, for example, you want to analyze the system load. The following shows how to start Performance Monitor.
Page 238 9. TROUBLESHOOTING 4. The Add Counters window opens. If you select items such as Processor, Memory, PhysicalDisk, or Network Interface, and then click Add >>, the performance of the selected items will be monitored. Click OK. 5. In the Performance Monitor window, you can check the performance of the items you selected. 9-27...
Page 239: Table 9-4 Performance Counters Related To The Performance Of The Equipment
9. TROUBLESHOOTING The following table shows a list of performance counters most closely related to the performance of the equipment. Table 9-4 Performance counters related to the performance of the equipment Performance Counter Description object Processor %Processor Time Shows the CPU usage. If this value is continuously high, the CPU processing power is likely to be a bottleneck.
Page 240 9. TROUBLESHOOTING NOTE You might not be able to start collecting performance counter data when the system load is high. After you start collecting performance counter data, confirm that the status of the data collector set you are using is Running. Confirm that the status of the data collector set you are using is Running.
Page 241: Digital Leds For Status Indications
9. TROUBLESHOOTING 9.6 Digital LEDs for Status Indications The digital LEDs for status indications are used to display POST codes at system startup (for the period of time from when the BIOS starts to when the OS starts). They are also used to display a hardware status code when an error occurs in the hardware during system operation.
Page 242 9. TROUBLESHOOTING Table 9-5 POST codes, reasons for stopping, and actions (2/2) POST POST Reasons for stopping and actions Reasons for stopping and actions code code The video feature is not working properly. When a video card is installed in an The CPU might not be working properly.
Page 243: Display Of Hardware Status Codes
9. TROUBLESHOOTING 9.6.2 Display of hardware status codes A hardware status code is displayed when an error occurs in the hardware during system operation. When a hardware status code is displayed, the RAS status lamp in the status indication LEDs is lit in red. Table 9-6 Hardware status codes and related causes and actions Status Cause...
Page 244: Chapter 10 Software Raid1
10. SOFTWARE RAID1 CHAPTER 10 SOFTWARE RAID1 10.1 Overview of Software RAID1 10.1.1 What is software RAID1? This chapter describes how to manage the software RAID1 feature of the B model. In this chapter, this equipment denotes the B model. Note that only HDDs (hard disk drives) are used as a drive for this equipment.
Page 245 10. SOFTWARE RAID1 RAID1 (Redundant Array of Inexpensive Disks Level 1) is a technology generally referred to as disk mirroring. RAID1 is not disk mirroring that is accomplished by the RAID controller (hardware). RAID1 constructs a system where two HDDs are combined and managed as one RAID1 system (array) by software. Should one HDD fail, you can read the correct data from the other HDD.
Page 246: Features Of Raid1
10. SOFTWARE RAID1 10.1.2 Features of RAID1 The RAID1 installed in this equipment has the following features. Hot swap This equipment supports hot swap (replacement of an HDD with the power turned on), which makes it possible to replace HDDs without stopping the system. Rebuilding feature This equipment can automatically or manually start rebuilding via the execution of a command after the replacement of HDDs.
Page 247: Setup
10. SOFTWARE RAID1 10.2 Setup 10.2.1 Overview of Setup The RAID1 device driver used for RAID1 on this equipment enables the OS to recognize two HDDs connected to this equipment as one HDD, and is responsible for data processing associated with mirroring. The RAID1 device driver is already installed when the product is shipped, and you do not need to install it when you set up RAID1.
Page 248: Checking The Raid1 Status
10. SOFTWARE RAID1 10.3 Checking the RAID1 Status 10.3.1 Checking by using the status lamps This equipment has drive status lamps (a DRIVE1 status lamp and a DRIVE2 status lamp) as shown in the following figure. These lamps show the status of each HDD in the RAID1 system. Drive bay 2 Drive bay 1 Digital LEDs for status...
Page 249: Checking By Using The Hardware Status Window
10. SOFTWARE RAID1 10.3.2 Checking by using the Hardware status window The HDD status of RAID1 can be checked in the Hardware status window of this equipment. To open the Hardware status window, double-click the hardware status icon in the notification area of the task bar. Hardware status icon Note: This icon is not shown in the notification area of the task bar by default, but rather appears when a user clicks the arrow next to the notification area.
Page 250 10. SOFTWARE RAID1 Note: In the RAS software, the HDD and other auxiliary storage devices are generally called drives. 10-7...
Page 251: Checking By Using The Software Raid Utility
10. SOFTWARE RAID1 10.3.3 Checking by using the software RAID utility You can check the RAID status by using the software RAID utility, which is attached this equipment. For details about how to use the software RAID utility, see 10.6 Software RAID Utility. 10-8...
Page 252: Recovering From A Failure
10. SOFTWARE RAID1 10.4 Recovering from a Failure 10.4.1 Detecting a failure When a failure is detected in the RAID1, the following actions are executed by this equipment. Table 10-1 List of actions when a RAID1 failure is detected Action Cause The DRIVE status lamp lights in red.
Page 253: Recovery From A Failure In One Hdd
10. SOFTWARE RAID1 10.4.2 Recovery from a failure in one HDD NOTICE ● Never remove an HDD when the DRIVE status lamp of the HDD is off. Doing so might corrupt the data stored on the HDD. ● Wear cotton gloves when replacing an HDD to prevent problems caused by static electricity. Not doing so might result in corruption of the data stored on the HDD.
Page 254 10. SOFTWARE RAID1 (a) Replacing an HDD with the equipment turned on 1. Back up your data. (See (2) Backing up files in 4. Hard Disk Drives (HDDs) and Solid State Drives (SSDs) in PRECAUTIONS.) 2. Close all running applications. 3.
Page 255 10. SOFTWARE RAID1 5. In the Hardware status window, click Refresh and verify that the HDD status of the drive bay from which the HDD was removed appears as Not mounted. If Not mounted is not shown, wait a while, and then click Refresh again and check whether Not mounted appears.
Page 256 10. SOFTWARE RAID1 NOTE If an HDD for replacement is installed in the equipment before Not mounted appears, the HDD might not be recognized. Wait until Not mounted appears. 6. Install the replacement HDD in the equipment. (See 6.3.6 Installing and removing an HDD or SSD.) The DRIVE status lamp blinks after a while and RAID1 rebuilding starts.
Page 257 10. SOFTWARE RAID1 7. When rebuilding is complete, the HDD status lamp turns off and RAID1 is restored. In the Hardware status window, click Refresh and verify that the RAID status is shown as Optimal and the HDD status of the drive bay where the HDD was replaced is shown as Healthy.
Page 258 10. SOFTWARE RAID1 NOTE • If the RAID status is shown as Optimal (Media Error) after rebuilding is complete, we recommend that you back up the data and then also replace the copy source HDD with a new one. (For the replacement procedure, see 6.3.6 Installing and removing an HDD or SSD.) After both HDDs have been replaced, set up the equipment again and restore data from the backup file.
Page 259 10. SOFTWARE RAID1 (b) Replacing an HDD with the equipment turned off 1. Back up your data. (See (2) Backing up files in 4. Hard Disk Drives (HDDs) and Solid State Drives (SSDs) in PRECAUTIONS.) 2. Shutdown the OS and unplug the power cord. Wait for at least one minute, and then replace the defective HDD with a new one.
Page 260 (2) Rebuilding with the OS deactivated NOTE Use the recovery DVD "HITACHI HJ-205x-***B Product Recovery DVD" to enable rebuilding with the OS deactivated. Prepare this DVD before starting your work. (The text indicated by the underlined asterisks (***) in the name of the DVD varies depending on the equipment you are using.)
Page 261: Recovery From A Power Failure While The System Is Operating
10. SOFTWARE RAID1 10.4.3 Recovery from a power failure while the system is operating NOTE Use the following procedure only to disconnect the HDD in drive bay 2 in consideration of possible data inconsistency between HDDs. If a power failure occurs while the system is operating, the possibility of a data inconsistency between HDDs is detected and the drive bay status in the Hardware status window appears as follows: In this case, the HDD in drive bay 2 can be used continuously without being replaced.
Page 262: When A Problem Occurs During Recovery
10. SOFTWARE RAID1 10.4.4 When a problem occurs during recovery (1) Rebuilding does not start Possible causes of this problem are as follows: • The RAID1 does not detect the connection of the HDD. • The setting to start manual rebuilding is specified. •...
Page 263: Recovery From A Failure In Both Hdds
10. SOFTWARE RAID1 10.4.5 Recovery from a failure in both HDDs After you replace both HDDs, set up the equipment again (see 10.2.2 Setting up a new RAID1 configuration), and then recover the data from the backup files. Alternatively, recover the equipment by using a backup HDD. (See 10.5.2 Recovery by using a backup HDD.) 10.4.6 Recovering a normal HDD that was set to offline by mistake On this equipment, RAID1 keeps track of all HDDs that have been set to offline (hereinafter referred to as offline HDDs) for any reason.
Page 264: Preventive Maintenance
10. SOFTWARE RAID1 10.5 Preventive Maintenance 10.5.1 Creating a backup HDD NOTICE ● Wear cotton gloves when replacing an HDD to prevent problems caused by static electricity. Not doing so might result in corruption of the data stored on the HDD. ●...
Page 265: Recovery By Using A Backup Hdd
10. SOFTWARE RAID1 10.5.2 Recovery by using a backup HDD NOTICE ● Wear cotton gloves when replacing an HDD to prevent problems caused by static electricity. Not doing so might result in corruption of the data stored on the HDD. ●...
Page 266: Periodically Replacing Hdds
10. SOFTWARE RAID1 10.5.3 Periodically replacing HDDs NOTICE ● Wear cotton gloves when replacing an HDD to prevent problems caused by static electricity. Not doing so might result in corruption of the data stored on the HDD. ● Verify correct procedures before starting work. Failure to follow the correct procedures might result in data stored on an HDD being lost.
Page 267 10. SOFTWARE RAID1 (2) Replacing the HDD while the power to the equipment is turned on NOTE You need to have administrator privileges to execute step 3. Log on to the equipment as an administrator account and click OFFLINE. If User Account Control (UAC) is enabled, in a confirmation message, click Yes. The User Account Control window is displayed.
Page 268: Data Matching
10. SOFTWARE RAID1 10.5.4 Data matching As a result of HDD deterioration over time or another reason, defective blocks are generated that might cause some data on the HDD to become unreadable. Potential failures in the rebuilding process when recovering the system from degradation can be reduced by regularly performing HDD matching (HDD data consistency checks).
Page 269: Software Raid Utility
10. SOFTWARE RAID1 10.6 Software RAID Utility 10.6.1 Overview of the software RAID utility The software RAID utility is used to check the RAID1 status while the OS is not running, and to rebuild RAID1. The software RAID utility is included as one of the recovery DVD features. The software RAID utility provides the following features.
Page 270: Starting And Exiting The Software Raid Utility
(1) To start the software RAID utility: 1. Turn on the equipment and place the first disc (disc number: 1/2) of the supplied HITACHI HJ-205x-***B Product Recovery DVD in the DVD drive before the OS starts running. (The text indicated by the underlined asterisks (***) in the name of the DVD varies depending on the equipment you are using.)
Page 271 10. SOFTWARE RAID1 (2) To exit the software RAID utility: 1. Display the Soft RAID Utility menu window. 2. Click Shut Down. The following confirmation dialog box appears: 3. Click OK. The disc is ejected from the DVD drive and the equipment shutdown. 10-28...
Page 272: Status Display Feature
10. SOFTWARE RAID1 10.6.3 Status display feature The status display feature displays the current RAID1 status. The RAID1 status is shown in the menu window of the software RAID utility startup process. This feature displays the information shown in the following table. Table 10-2 Array status and drive status Item Value...
Page 273: Rebuilding Feature
10. SOFTWARE RAID1 10.6.4 Rebuilding feature The rebuilding feature rebuilds RAID1. Rebuilding with the OS inactive can be completed earlier than rebuilding with the OS running. Use this feature when you do not want to run the OS or to reduce maintenance time. NOTE •...
Page 274 10. SOFTWARE RAID1 2. Select the Rebuild radio button, and then click Next. The execution confirmation window opens. • To start rebuilding, click Yes • To cancel rebuilding, click No Clicking No redisplays the menu window. 3. In the execution confirmation window, click Yes. Rebuilding starts and the status of rebuilding progress appears.
Page 275 10. SOFTWARE RAID1 To abort the ongoing rebuilding, click Abort. The following confirmation message appears. • To abort rebuilding, click Yes. • To continue rebuilding, click No. • Clicking Yes aborts rebuilding and displays the following message: Clicking Close redisplays the menu window. •...
Page 276 10. SOFTWARE RAID1 4. When rebuilding is complete, a rebuilding completion message appears. Clicking Close redisplays the menu window. If an error message appears during the rebuilding process, take action to correct the relevant error as described in 10.6.8 List of error messages. 10-33...
Page 277: Consistency Check Feature
10. SOFTWARE RAID1 10.6.5 Consistency check feature The consistency check feature checks the consistency of data in all areas of the HDDs in drive bay 1 and drive bay 2. Use this feature for periodic inspection to enhance the availability of the equipment. NOTE •...
Page 278 10. SOFTWARE RAID1 2. Select the Consistency check radio button, and then click Next. The execution confirmation window opens. • To start the consistency check, click Yes. • To cancel the consistency check, click No. Clicking No redisplays the menu window. 10-35...
Page 279 10. SOFTWARE RAID1 3. Clicking Yes on the execution confirmation window starts the consistency check and displays the progress status. To abort a consistency check, click Abort. The following message appears, confirming that you want to abort the consistency check. •...
Page 280 10. SOFTWARE RAID1 • Clicking Yes aborts the consistency check and displays the following message: Clicking Close redisplays the menu window. • Clicking No redisplays the progress status display window. 10-37...
Page 281 10. SOFTWARE RAID1 4. When the consistency check is complete, the number of corrected sectors is shown as reference information, and a consistency check completion message appears. Clicking Close redisplays the menu window. If an error message appears during the consistency check, take action to correct the relevant error as describe in 10.6.8 List of error messages.
Page 282: Array Creation Feature
10. SOFTWARE RAID1 10.6.6 Array creation feature The array creation feature edits RAID1 management information of HDDs and creates an array by using two HDDs. Use this feature to restore backup data in an offline environment by using commercially available backup software. An offline environment as described here is an environment that is activated by Windows PE.
Page 283 10. SOFTWARE RAID1 2. Select the Create Array radio button, and then click Next. The execution confirmation window opens. • To create an array, click Yes. • To cancel creation of an array, click No. Clicking No redisplays the menu window. 3.
Page 284: Drive Initialization Feature
10. SOFTWARE RAID1 10.6.7 Drive initialization feature The drive initialization feature initializes the configuration information of an HDD that was used in RAID1, effectively creating a new HDD. Use this feature in the following cases: • You are reusing an HDD that was used as a backup HDD. •...
Page 285 10. SOFTWARE RAID1 2. Select the Initialize Drives radio button, and then click Next. The window to select an HDD to be initialized opens. To cancel the initialization of the drive, click Back. The menu window reopens. 3. Select an HDD to be initialized, and then click Next. The initialization confirmation window opens. •...
Page 286 10. SOFTWARE RAID1 Clicking Close redisplays the menu window. 10-43...
Page 287: List Of Error Messages
10. SOFTWARE RAID1 10.6.8 List of error messages This section lists the error messages displayed by the software RAID utility and the corrective actions to take for each of them. Table 10-3 Error messages displayed by the software RAID utility Error Message Meaning Remedial action...
Page 288: Appendix Handling Of Replaceable Components
APPENDIX HANDLING REPLACEABLE COMPONENTS APPENDIX HANDLING OF REPLACEABLE COMPONENTS NOTICE Do not use a replaceable component for longer than the recommended replacement cycle. If you do, a deteriorating or worn-out component might cause the equipment to fail. • Components gradually deteriorate as they are used and become subject to wear and tear. The following components must be replaced at fixed intervals: •...
Page 289 APPENDIX HANDLING PERISHABLE COMPONENTS NOTE • When you replace a component to, for example, repair equipment, you might need to replace the component with a functionally compatible one. • If you repair a component in a manner not recommended by the manufacturer, proper operation of the component is not guaranteed.
Page 290 (enter only if different from the sender) 2) Please indicate whether to proceed with repairs within one month after Hitachi provides a repair estimate. If no repairs are necessary or if you do not indicate a preference, the parts will be returned to you.

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Hf-w2000 55 Hf-w2000 50

Hitachi HF-W2000 58 Instruction Manual

Chapter 1 Getting Started

Chapter 2 Operation

Chapter 3 Setup

Chapter 4 Precautions While the os Is Running

Chapter 5 Specifications

Chapter 6 Inspection and Maintenance

Chapter 7 Restoring the Factory-Shipped Condition by Using a Recovery DVD

Chapter 8 Maintenance Operations

Chapter 9 Troubleshooting

Chapter 10 Software Raid1

Appendix Handling of Replaceable Components

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