Hitachi HF-W100E Instruction Manual
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Hitachi HF-W100E Instruction Manual

Hitachi HF-W100E Instruction Manual

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  • Page 3 First Edition, October 2017, WIN-62-0069 (out of print) Second Edition, November 2017, WIN-62-0069-01 All Rights Reserved, Copyright © 2017, Hitachi, Ltd. The contents of this publication may be revised without prior notice. No part of this publication may be reproduced in any form or by any means without permission in writing from the publisher.
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  • Page 5: Preface

    PREFACE This manual is intended for operators of the HITACHI INDUSTRIAL COMPUTER HF-W100E (hereafter called as this equipment) contains information about the operation and maintenance of various equipment necessary for their routine work. And also this manual describes the setup procedure of the OS installed in this equipment, namely the following pre-installed OS.
  • Page 6 •CODESYS® is a registered trademark of 3S-Smart Software Solutions GmbH. •All other product names (software and hardware) not from Hitachi described in this manual are the registered trademarks, the trademarks, or the products of their respective owners. •Zlib is used as a compression and decompression engine built in a part of the software of this product.

  • Page 7: Important Notifications

    IMPORTANT NOTIFICATIONS • The contents of this manual cannot be copy without permission. • The contents of this manual are subject to change without notice. NOTICE Depending on the type of failure, important files may be lost when you use this equipment.
  • Page 8 ● This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.

  • Page 9: Safety Instructions

    SAFETY INSTRUCTIONS Carefully read and fully understand the safety precautions below before operating the equipment.  Operate the equipment by following the instructions and procedures described in this manual.  Pay attention especially to safety precautions displayed on the equipment or in this manual.
  • Page 10 SAFETY INSTRUCTIONS (Continued) 1. COMMON SAFETY PRECAUTIONS Carefully read and fully understand the following safety precautions. WARNING  This equipment is not designed and manufactured to be used for a life-critical system that requires extreme safety. If there is a possibility that the equipment may be used for this purpose, contact relevant sales representatives.
  • Page 11 SAFETY INSTRUCTIONS (Continued) CAUTION  If the equipment drops or is tipped over, personal injury may result. Pay full attention when transporting the equipment.  Make sure you do not catch or hit your fingers to cause personal injury when unpacking or carrying the equipment.
  • Page 12 SAFETY INSTRUCTIONS (Continued) 1.3 NOTICE  This equipment alone cannot guarantee the system safety. In order to ensure sufficient safety of your system even when this equipment should fail, malfunction, or have program bugs, you must add systemic protections such as building external protective/safety circuits to facilitate safety measures to prevent personal injury and serious accidents.
  • Page 13 SAFETY INSTRUCTIONS (Continued)  Use the basic software that we specify. Operation is not guaranteed if any other basic software is used.  Performing emergency shutdown (that is, unplugging the power cable from the outlet or shutting off the circuit breaker without proper shutdown of the OS) may cause the OS or applications not to work properly or may cause the saved data to be corrupted.
  • Page 14 SAFETY INSTRUCTIONS (Continued) 2. SAFETY WARNINGS IN THIS MANUAL 2.1 Safety Warning Indicated as “ WARNING”  Warning about the equipment (hazardous voltage) Do not disassemble, or modify the equipment and the optional AC adapter. If you do, serious injury or death may result due to the equipment failure. (Page 1-3) ...
  • Page 15 SAFETY INSTRUCTIONS (Continued) 2.2 Safety Warning Indicated as “ CAUTION”  If you keep at high temperature this equipment, do not touch bare hands. Otherwise you may result burns. (Page 1-8)  Make sure to install this equipment on the vertical mounting bracket with fasten screw, when you use this equipment in a vertical orientation.
  • Page 16 SAFETY INSTRUCTIONS (Continued) 2.3 Safety Warning Indicated as “NOTICE”  Depending on the type of failure, important files may be lost when you use this equipment. Files can be lost by power failure and human mistakes during operation in addition to the failure of the equipment. If such a situation occurs, the files cannot be recovered.
  • Page 17 SAFETY INSTRUCTIONS (Continued)  Do not route the interface cables, etc. (including cables for other devices such as a PC) near the power cable. If you do, a failure or malfunction of the equipment may result.  Do not connect / disconnect the interface cable while this equipment and connected equipment are turned on.
  • Page 18 SAFETY INSTRUCTIONS (Continued)  Never remove a CFast card while the power to the equipment is on. Never hot-swap a CFast card. If you do, the equipment failure or the CFast card failure may result.  Make sure to certainly insert a CFast card to the equipment. If you do not insert it completely, the equipment failure or the CFast card failure may result.
  • Page 19 SAFETY INSTRUCTIONS (Continued) CAUTION LABELS The warning labels are attached to the following position on the equipment. CAUTION LABELS CAUTION LABELS S-11...
  • Page 20 SAFETY INSTRUCTIONS (Continued) DISPOSING THE EQUIPMENT This Equipment contains materials potentially harmful to environment if improperly abandoned. When you dispose of this Equipment, observe local laws and regulations whatever applicable. 5. EU BATTERY DIRECTIVE (2006/66/EC) ＥＵ This symbol mark is valid in countries inside the European Union. This symbol mark is specified in Article 20 “Information for end-users”...

  • Page 21: Precautions

    PRECAUTIONS 1. PRECAUTIONS ABOUT THE EQUIPMENT NOTICE  When you transport or carry the equipment, pack it in a dedicated container (the container and packing materials used when the equipment was delivered). If you use other container or packing materials, that may damage the equipment.
  • Page 22 (3) CONNECTOR • In order to connect a connector properly, you need to insert it with the proper orientation and at the proper angle. If a connector is not inserted properly, the connection may fail or malfunction. • Make sure there are no loose I/O cable connectors on the equipment. (4) POWER SUPPLY 1.
  • Page 23 3. Turning the Power On and Off • Wait for at least one minute before turning the power on again after turning it off. If you wait for less than one minute, the equipment may not operate as specified by the BIOS power setting.
  • Page 24 • The following are precautions for the left, right, top, and bottom sides of the equipment: • Do not attach heating devices. • For ease of maintenance work, make sure that the Equipment can be moved easily; if fixed, ensure that the Equipment can be removed easily. •...
  • Page 25 (7) WARRANTY • The Manufacturer cannot guarantee for damage to data or application software caused by hardware damage to the equipment. • Use an operating system specified by the Manufacturer. The Manufacturer cannot guarantee proper operation of the equipment if you use an operating system not specified by the Manufacturer.
  • Page 26 3. DISPLAY SCREEN • Before you set up the screen, terminate all running application software. • When you change connections to switch between single- and multi- display configurations, turn off the power to the equipment, change the connection of display cables, turn the power back on, and then set up the screen configuration.
  • Page 27 4. MINI SERIAL ATA SOLID STATE DRIVES (mSATA SSDs) NOTICE Depending on the type of failure, important files may be lost when you use this equipment. Files can be lost by power failure and human mistakes during operation in addition to the failure of the equipment. If such a situation occurs, the files cannot be recovered.
  • Page 28 5. USB DEVICE • When you start using a USB device, test the device before using it. Never use a USB device for mission critical use. • Do not connect a USB device during the OS startup because the OS may not start normally.
  • Page 29 6. LITHIUM BATTERIES • This equipment uses a lithium battery. When you dispose of the battery, observe local laws and regulations whatever applicable. • When disposing of this equipment, remove the lithium battery. To remove the lithium battery, remove all the screws on the top and side of this equipment, remove the top cover, and then remove the lithium battery inside the equipment.

  • Page 30: Click Start And Click Control Panel

    8. MAINTENANCE SERVICES • Microsoft® Windows®, device drivers, and commercially available application software may not be able to be modified directly as a counter measure for a particular failure. Instead, the Manufacturer may offer a work-around as a counter measure. •...
  • Page 31 • If you follow the procedure described above to disable automatic execution of the Windows Experience Index, the Windows Experience Index may not be triggered at all or may not be triggered even after a device driver is updated or a hardware configuration is changed.

  • Page 32: Since The Control Panel Is Displayed, And Click System And Security

    • Do not change the factory default setting, "HF-W Power Settings", for the power plan. Furthermore, do not change "Turn off hard disk after" setting from "0". If you want to confirm the current setting for power plan and "Turn off hard disk after" setting, follow the procedure below.
  • Page 33  Confirmation procedure of "Turn off hard disk after" setting 1. Following the confirmation procedure of the current power plan settings, click Change plan settings at HF-W Power Settings. 2. Edit Plan Settings window appears. ・Click Change advanced power settings. C-13...
  • Page 34 3. Advanced setting tab of Power Options appears. ・Confirm that Turn off hard disk after setting is "0".  When you change the settings from factory default setting, restore the factory default setting following the procedure below. 1. Click Start and click Control Panel. 2.
  • Page 35 4. Edit Plan Settings window appears. ・Click Restore default settings for this plan. 5. Power Options window appears. ・Click Yes. C-15...
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  • Page 37: Table Of Contents

    CONTENTS PREFACE ........................IMPORTANT NOTIFICATIONS ................SAFETY INSTRUCTIONS ................PRECAUTIONS ..................... CHAPTER 1 GETTING STARTED ..............1.1 Scope ............................ 1-1 1.2 Role of an Operator ......................1-1 1.3 Work Flow ........................... 1-2 1.4 Name and Function of Each Part ..................1-3 1.5 Installation Environment ......................
  • Page 38 CHAPTER 5 SPECIFICATIONS ................ 5.1 Equipment Specifications ....................5-1 5.2 Serial Port Settings ....................... 5-5 5.3 BIOS Setup .......................... 5-6 5.4 Hardware System Clock ..................... 5-11 5.5 Interface Specifications ...................... 5-12 5.5.1 Connector specifications ....................5-12 5.5.2 External general purpose I/O specifications ..............5-16 5.5.3 External interface cable length specifications .............
  • Page 39 FIGURES Figure 1-1 Name of Each Part (Front View) ................1-4 Figure 1-2 Name of Each Part (Rear View) ................1-5 Figure 1-3 Service Clearance (Top View) ................1-10 Figure 1-4 Operation and Installation Clearance ..............1-10 Figure 1-5 Exterior View (Horizontal Installation) ..............1-11 Figure 1-6 Exterior View (Vertical Installation) ..............
  • Page 40 TABLES Table 1-1 Function of Each Part ....................1-6 Table 1-2 Dimension, Service Clearance, and Installation Clearance ........1-10 Table 1-3 Power Cord and Plug Identification ................ 1-17 Table 4-1 Features Comparison of Windows® Embedded Standard 7 and Windows® 7 ..4-2 Table 4-2 Filter Features Installed in This Equipment ..............

  • Page 41: Chapter 1 Getting Started

    1. GETTING STARTED CHAPTER 1 GETTING STARTED 1.1 Scope This manual is intended for operators of the HITACHI INDUSTRIAL COMPUTER HF- W100E and contains information about the operation and maintenance of various devices necessary for their routine use. After you unpack, go through the “delivered items list” to confirm all the items have been delivered and no items are missing or damaged.

  • Page 42: Work Flow

    1. GETTING STARTED 1.3 Work Flow The work flow until turning on the equipment is following: Unpack See “1.5 Installation Environment.” Install this equipment See “1.6 Hardware Connection.” Connect hardware See “2.1 Before Turning on the Power.” Turn on the power...

  • Page 43: Name And Function Of Each Part

    1. GETTING STARTED 1.4 Name and Function of Each Part WARNING Warning about the equipment (hazardous voltage) Do not disassemble, or modify the equipment and optional AC adapter. If you do, serious injury or death may result due to the equipment failure. NOTICE ...

  • Page 44: Figure 1-1 Name Of Each Part (Front View)

    1. GETTING STARTED ● Display and User Input Sections (1) Front view 50mm 119mm 192mm 220mm Power button DC power connector Ground terminal DVI-I port Power lamp CFast card slot （provided by the user） Alarm lamp Front USB3.0 port Front USB2.0 port Communication speed lamp ACT/LINK lamp LAN port:...

  • Page 45: Figure 1-2 Name Of Each Part (Rear View)

    1. GETTING STARTED (2) Rear view DisplayPort(*1) RAS external contact port Serial port （COM） Rear USB2.0 port (*1) If a display unit connected with DisplayPort is turned off, the display cannot be detected. Figure 1-2 Name of Each Part (Rear View)

  • Page 46: Table 1-1 Function Of Each Part

    1. GETTING STARTED Table 1-1 Function of Each Part (1/2) Name Function Power button When you press this button, the power is turned on. When you press the button for four seconds or more during operation, the power is turned off and the system goes into standby mode (for emergencies only).
  • Page 47 1. GETTING STARTED Table 1-1 Function of Each Part (2/2) Name Function LAN port You can connect a LAN cable to a LAN port. (See “5.5.1 Connector (1000BASE-T/100BASE-TX/ specification”.) 10BASE-T)  Onboard LAN ACT/LINK lamp Communication speed lamp ACT/LINK lamp Lamp Status Lit in green A link is established.
  • Page 48 1. GETTING STARTED 1.5 Installation Environment 1.5.1 Environment CAUTION If you keep at high temperature this equipment, do not touch bare hands. Otherwise you may result burns. When this equipment is used, it must be used in the following environment. Item Requirement Ambient temperature (Operation)

  • Page 49: Installation Environment

    1. GETTING STARTED 1.5.2 Installation WARNING  It may cause electric shock or equipment failure. When using this equipment without optional AC adapter and attached power cable, prepare the AC adapter and power cable which fit input voltage and inspect the safeness of this equipment enough.

  • Page 50: Figure 1-3 Service Clearance (Top View)

    1. GETTING STARTED Table 1-2 Dimension, Service Clearance, and Installation Clearance Operation and Dimension (mm) Installation clearance (mm) service clearance (mm) Height Width Depth Front Rear Left Right Front Rear Left Right ・During operation and installation, secure the space shown in Figure 1-4. ・Make sure not to prevents the air flow since this equipment adopt natural cooling.

  • Page 51: Figure 1-5 Exterior View (Horizontal Installation)

    1. GETTING STARTED (a) Horizontal Installation Figure 1-5 Exterior View (Horizontal Installation) (b) Vertical Installation CAUTION  Make sure to install this equipment on the vertical mounting bracket with fasten screw, when you use this equipment in a vertical orientation. If you not, injury may result due to fall or fall down the equipment ...

  • Page 52: Hardware Connection

    1. GETTING STARTED 1.6 Hardware Connection NOTICE  Do not route the interface cables, etc. (including cables for other devices such as a PC) near the power cable. If you do, a failure or malfunction of the equipment may result. ...

  • Page 53: Power Cable

    1. GETTING STARTED Connect hardware based on the connection example shown in the figure below. When you use the optional AC adapter and attached power cable, plug the power cable to an outlet after connecting display, keyboard and mouse to the equipment. Make sure to connect the ground wire to the ground terminal of the equipment after connecting display, keyboard and mouse to the equipment when the user independently prepares a DC power supply unit and a DC power cable without using the optional AC...
  • Page 54 1. GETTING STARTED (*1) For information about the naming of the user input module and how to operate and adjust the device, refer to the user’s manual that comes with the device. (*2) For information about the length of each connection cable, see “5.5.3 External interface cable length specifications”.
  • Page 55 1. GETTING STARTED ● DC power connector specification WARNING Do not exceed the specification range when the user prepare a DC power supply unit, a power cable, etc. connected to this equipment. If you do, fire may result. When the user prepares a DC power supply unit and a DC power cable, use after conducting sufficient operation verification based on the following specifications by the user-self.
  • Page 56 1. GETTING STARTED 1.7 Power cable CAUTION When procuring an AC power cable, make sure that the cable has proper rating and meets local safety requirements whatever applicable. Otherwise, an electric shock or machine failure may result. The optional power cable that comes with the equipment is rated at the input voltage of 125 VAC When using this equipment at over 125VAC, prepare the power cable fitting input voltage and inspect the safeness of this equipment enough.

  • Page 57: Table 1-3 Power Cord And Plug Identification

    1. GETTING STARTED Table 1-3 Power Cord and Plug Identification Reference Input rating Plug configuration Cord and connector standards 100V - 120V 1 ANSI C73.11 2 NEMA 5-15P 3 IEC 83 North America 125V 1 ANSI C73.11 2 NEMA 5-15P a=7±0.05 mm 3 IEC C13 b=7±0.05 mm...
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  • Page 59: Chapter 2 Operation

    2. OPERATION CHAPTER 2 OPERATION 2.1 Before Turning on the Power WARNING Fire or equipment failure may result since the equipment inside temperature increase unless the installation clearance of this equipment is secure. (See “1.5.2 Installation”.) < NOTE > When you turn on the power, see the following: ・...

  • Page 60: Starting The Equipment

    2. OPERATION 2.2 Starting the Equipment Follow the procedure below to start the equipment: 【When you turn on the power for the first time】 1. Turn on the power to the display. 2. When using the optional AC adapter and the attached power cable, connect it to this equipment and then plug the power cable attached the AC adapter into an outlet.

  • Page 61: Shutting Down The Equipment

    2. OPERATION 2.3 Shutting Down the Equipment When you shut down the equipment, first confirm that no other users are using the equipment and no background programs are running. Then follow the procedure below: ・Stop application programs. ・Shut down the OS. The specific procedure for stopping an application program differs depending on each application.

  • Page 62: Power Shutdown

    2. OPERATION 2.4 Power Shutdown Confirm that the equipment is shut down. (See “2.3 Shutting Down the Equipment”.) Unplug the optional AC adapter power cable plug from the outlet. Or unplug the power cable directly from the DC power connector on the equipment. 2.5 Emergency Shutdown WARNING In case of smoke, a burning smell, or the like, unplug the power cable from...

  • Page 63: Controlling The Power Using The Lan

    2. OPERATION 2.6 Controlling the Power Using the LAN The power for this equipment can be turned on from a remote device by way of the LAN. This section explains WOL (Wake ON LAN), which is used for turning on the power for the equipment through the LAN.

  • Page 64: Turning On The Power Using The Lan

    2. OPERATION 2.6.2 Turning on the power using the LAN 1. Turn on this equipment and start up. After the equipment started up, make sure to turn off the equipment by shutting down the OS. After turning off the power, Do not disconnect the power cable from the DC power connector of the equipment.
  • Page 65 2. OPERATION < About the Magic Packet™ frame > In a Magic Packet™ frame, the SOURCE ADDRESS, DESTINATION ADDRESS (the MAC address of the receiver or the MULTICAST ADDRESS including the BROADCAST ADDRESS), CRC, and the like must meet the basic requirements of the LAN in use. The data in a Magic Packet™...

  • Page 66: Setting Up The Lan Interface

    2. OPERATION 2.7 Setting Up the LAN Interface This equipment has three built-in 1000BASE-T/100BASE-TX/10BASE-T LAN ports. For information about the location of the LAN port connector (1000BASE-T/100BASE- TX/10BASE-T), see “1.4 Name and Function of Each Part”. < NOTE > ・ For information about the precautions for the network, see “PRECAUTIONS 2. NETWORK”.
  • Page 67 2. OPERATION ● Setting the network transfer speed (The display image assumes Windows® Embedded Standard 7 but it is similar under other OS.) 1. Log on to the computer using an administrator's account. 2. Click Start and click Control Panel. (If the OS is Windows®...
  • Page 68 2. OPERATION 6. Click ACPI x64-based PC > Microsoft ACPI-Compliant System > PCI bus. (If the OS is Windows® 10, click ACPI x64-based PC > Microsoft ACPI-Compliant System > PCI Root Complex.) 2-10...
  • Page 69 2. OPERATION 7. See the following and double-click the network adapter you want to configure and open Network Connection Properties window. The figure below is an example. Please note that the display name of the network adapter varies depending on the equipment. [When you configure the built-in LAN (LAN A)] Click Intel(R) Atom(TM)/Celeron(R)/Pentium(R) Processor PCI Express –...
  • Page 70 2. OPERATION 8. Click the Link Speed tab. 9. Select the transfer speed and the transfer mode you want to choose from the Speed and Duplex list. ・Auto Negotiation: auto-negotiation setting ・10 Mbps Half Duplex: 10 Mbps/Half-duplex setting ・10 Mbps Full Duplex: 10 Mbps/Full-duplex setting ・100 Mbps Half Duplex: 100 Mbps/Half-duplex setting ・100 Mbps Full Duplex: 100 Mbps/Full-duplex setting ・1.0 Gbps Full Duplex: 1.0 Gbps/Full-duplex setting...
  • Page 71 2. OPERATION If you do not have to configure the transfer speed and the transfer mode, select Auto Negotiation at the top of the list to choose the auto-negotiation setting. 10. Click OK. 11. Close the Device Manager window. < NOTE > ・...
  • Page 72 2. OPERATION  Action to take if the link is unstable at 1000 Mbps Depending on the type of the connected hub, the link may not be stable at 1000 Mbps. If you want to use the network at 1000 Mbps, verify the connection with the hub in advance. If the link is unstable at 1000 Mbps, it is made stable by taking the following action.
  • Page 73 2. OPERATION  Notes about the case when link down is recorded in the log during OS startup. While Windows® is starting, the following warnings may be displayed in the event log. These warnings are recorded by the initialization process of the LAN driver at the startup of Windows®...

  • Page 74: Setting Up The Screen

    2. OPERATION 2.8 Setting Up the Screen For screen settings, you can configure resolution (the number of dots that constitutes the screen), refresh rate (the number of screen refreshes per second), and the single- display and multiple-display settings. (The display image assumes Windows® Embedded Standard 7 but it is similar under other OS.) <...
  • Page 75 2. OPERATION 2. In the HD Graphics Control Panel window, click Display. 3. Please set the screen with the item in the dotted line below. Setting Item Description Resolution This allows you to select the resolution. Refresh Rate This allows you to select the refresh rate. 2-17...
  • Page 76 2. OPERATION < NOTE > ・ Do not change the Rotation and Scaling settings. ・ When you configure the resolution, color depth, and refresh rate, you must choose from the options described in “5.1 Equipment Specification (5) Supported resolutions”. 4. When you finish configuring the setting items, click Apply. If you change the resolution or refresh rate, the following confirmation screen for the configuration change will be displayed.
  • Page 77 2. OPERATION (2) Configuring screen settings for multiple displays This equipment supports multiple display output. If you connect multiple displays, the multiple displays can be used simultaneously. The following shows how to set up the multiple display output. 1. Execute steps 1 though 2 in (1) Configuring screen settings for a single display”. 2.
  • Page 78 2. OPERATION (a) Clone display If you select this mode, multiple displays show the same screen and have the same resolution, color depth, and refresh rate. Before connecting displays, check the capabilities of the displays (maximum resolution, highest refresh rate, and so on). 1.
  • Page 79 2. OPERATION (b) Extended desktop If you select this mode, one screen is divided into multiple and displayed on multiple displays. The resolution, color depth, and refresh rate can be configured independently. The task bar is displayed in primary display only. Which resolution, color depth, and refresh rate can be selected depends on the capabilities of the display connected.
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  • Page 81: Chapter 3 Setup

    3. SETUP CHAPTER 3 SETUP 3.1 Setup Procedure when You Turn on the Power for the First Time 3.1.1 Setting up Windows® Embedded Standard 7 This section describes the procedure for setting up the preinstalled Windows® Embedded Standard 7. • Set basic items of Windows® Embedded Standard 7. •...
  • Page 82 3. SETUP ● Windows® Embedded Standard 7 setup procedure Perform the following procedure to set up Windows® Embedded Standard 7. 1. Remove the external storage device from the equipment if it is connected to this equipment. 2. Turn on this equipment. Windows starts running and setup is prepared.
  • Page 83 3. SETUP 6. The password input window is displayed. · Enter a password in the Type a password box and in the Retype your password box. · Enter a password hint in the Type a password hint box. · Click Next. 7.

  • Page 84: Setting Up Windows® 10

    3. SETUP 3.1.2 Setting up Windows® 10 This section describes the procedure for setting up the preinstalled Windows® 10. • Set basic items of Windows® 10. • The RAS function is automatically set up. • This setup procedure takes about 20 minutes. ●...
  • Page 85 3. SETUP ● Windows® 10 setup procedure Perform the following procedure to set up Windows® 10. 1. Remove the external storage device from the equipment if it is connected to this equipment. 2. Turn on this equipment. Windows starts running and setup is prepared. Then, the message “Setup is installing devices.
  • Page 86 3. SETUP < NOTE > Rarely you can not type Japanese when typing a password hint. In this case, type Japanese by the following method. • Move the input point to Who’s going to use this PC and check whether you can type Japanese.

  • Page 87: Configuring Basic Settings After Os Setup

    3. SETUP 3.2 Configuring Basic Settings after OS Setup 3.2.1 Basic settings for Windows® Embedded Standard 7 This section describes the basic settings procedure of the preinstalled Windows® Embedded Standard 7. Perform this procedure as needed after the setup of OS according to “3.1 Setup Procedure when You Turn on the Power for the First Time”.
  • Page 88 3. SETUP 3.2.1.2 Setting up Auto-update Windows® 7 has an automatic updating function for bug fixes. This function automatically downloads and installs bug fix updates released on the Microsoft Web site. It should be noted that currently running programs can be affected when this function is executed.
  • Page 89 3. SETUP 5. The Choose how Windows can install updates is displayed. Select Never check for updates (not recommended) and click OK. 6. Click the Close button [×] at the upper right corner of the System and Security window.
  • Page 90 3. SETUP 3.2.1.3 Setting display language Windows® Embedded Standard 7 preinstalled on this equipment adopts Windows® multilingual user interface (MUI), and displays the display language of Windows® itself as English, Japanese, Chinese(simplified), Korean, Portuguese, and Thai. ●To change the display language to “English” or “Japanese”: Since the language packs are pre-installed, switch the display language according to “(1) Switching display language”.
  • Page 91 2. After starting the OS, set the last disc of the recovery DVD "HITACHI HJ - 100E - **** Product Recovery DVD" in the DVD drive (second disc in the case of two-disc sets, the third disc in a case of three-disc sets).
  • Page 92 3. SETUP 12. Select “I accept the license terms.” under “Review and accept Microsoft Software License Terms” and click Next. 13. Installation of the display language will start (about 10 minutes per language). 14. When “completed” is displayed in the progress of the installation language installation, click Next.
  • Page 93 ・If you see the User Account Control window, click Yes. 5. Type the following character string in the command prompt, and then press the Enter key. C:\HITACHI\IE11\Preparation.bat 6. The following message appears and installation of the update program necessary for installing Internet Explorer 11 starts.
  • Page 94 9. Activate the command prompt of administrator authority again, and then type the following character string. C:\HITACHI\IE11\IE11INSTALL.BAT JA-JP D: Notes : Please specify the culture name corresponding to the language you are using as part of JA - JP. The correspondence between language and culture name is as follows.
  • Page 95 3. SETUP 12. When the installation has been completed, the following window opens. Click OK. 13. Perform the Internet Explorer 11 setting following the instruction in the window. 14. Remove the last disc of the recovery DVD (In the case of two sets, the second one. In the case of three sets the third one) , and then remove the DVD drive.

  • Page 96: Basic Settings For Windows® 10

    3. SETUP 3.2.2 Basic settings for Windows® 10 This section describes the basic settings procedure of the preinstalled Windows® 10. Perform this procedure as needed after the setup of OS according to “3.1 Setup Procedure when You Turn on the Power for the First Time”. 3.2.2.1 Outline of basic settings procedure See “2.7 Setting Up the LAN Interface”.
  • Page 97 3. SETUP 3.2.2.2 Setting Up Auto-update Windows® 10 settings allow update programs delivered from Windows Update to be applied automatically. The system and application update programs are regularly checked and are automatically downloaded and installed. Perform the following procedure to set auto-update. 1.
  • Page 98 3. SETUP There are the following items in the automatic update setting of Windows® 10. (1) Change active hours Downloading and installation is done automatically, but restarting is not done during active hours, restarting is scheduled outside active hours. Please set according to your usage environment.
  • Page 99 3. SETUP [Enabling manual update of Windows Update] If you do not want auto download and installation of update programs, you can set Windows Update to manual update by using the local group policy editor (gpedit.msc). The following describes the procedure to set Windows Update to manual update. 1.
  • Page 100 1. Connect the DVD drive to the equipment. 2. After starting the OS, set the last disc of the recovery DVD "HITACHI HJ-100E-**** Product Recovery DVD" in the DVD drive (second disc in the case of two-disc sets, the third disc in a case of three-disc sets).
  • Page 101 3. SETUP (2) Switching display language Perform the following procedure to switch the display language . 1. Open Control Panel, and then click Add a language. 2. The Language window opens. click Add a language. 3. Select the language you want to display, and then click Add. 4.
  • Page 102 3. SETUP (3) Reinstall of updates Perform the following procedure to reinstall updates 1. Open Control Panel, and then click Uninstall a program. 2. The Programs and Features window opens. ClickView installed updates. 3. The Installed Updates window opens. On this window, select Update for Microsoft Windows (KB4039396), and then click Uninstall.

  • Page 103: Chapter 4 Precautions Regarding The Os

    4. PRECAUTIONS REGARDING THE OS CHAPTER 4 PRECAUTIONS REGARDING THE OS 4.1 Embedded Enabling Features of Windows® Embedded Standard 7 This section explains the following. ・What is Windows® Embedded Standard 7 (about feature comparison with Windows® 7) ・Outline and example of Embedded Enabling Features (EEF) <...

  • Page 104: What Is Windows® Embedded Standard 7

    4. PRECAUTIONS REGARDING THE OS 4.1.1 What is Windows® Embedded Standard 7 Windows® Embedded Standard 7 is an embedded-use OS based on Windows® 7. The feature comparison table with Windows® 7 is shown below. Table 4-1 Features Comparison of Windows® Embedded Standard 7 and Windows® 7 feature Windows®...

  • Page 105: Embedded Enabling Features Overview And Examples

    4. PRECAUTIONS REGARDING THE OS 4.1.2 Embedded Enabling Features overview and examples (1) Enhanced Write Filter with HORM (EWF) EWF suppresses writing to storage and redirects writes to RAM's overlay cache. As a result, the ability to manage and protect the storage of the corresponding partition on a sector units. Reading Writing File System (FAT/NTFS)
  • Page 106 4. PRECAUTIONS REGARDING THE OS When enabling EWF, the items of OS setting change recommended by Microsoft to improve its performance are shown below. For details on setting change, refer to "EWF Performance Considerations (Standard 7 SP1)" by Microsoft Corporation. ...

  • Page 107: Table 4-3 Ewfmgr Command Specification

    4. PRECAUTIONS REGARDING THE OS The EWF setting is performed using the “ewfmgr” command. The specification of the “ewfmgr “command is shown below, but since the result of the command is applied the next OS started up time, restarting the equipment is necessary to validate the change contents. ewfmgr [*] [options] Table 4-3 Ewfmgr Command Specification Command options...
  • Page 108 4. PRECAUTIONS REGARDING THE OS An example of using the “ewfmgr” command is shown below. Execute the command from a command prompt started with administrator privileges. In the example below, drive C is protected. ● Enables EWF Executes the "ewfmgr c: -enable"...
  • Page 109 ・ When using FBWF with this equipment, it is necessary to start the target service. Please do the following. 1. Double-click the EnableFbwf.reg file (DisableFbwf.reg to stop the service) under “C:\HITACHI\Settings\Filter”. 2. The following message will be displayed. Click Yes. 3. A message indicating that it was successfully added is displayed, so click...
  • Page 110 4. PRECAUTIONS REGARDING THE OS ・ When the Windows error recovery processing screen is displayed while FBWF is in use and OS is started, it can be suppressed by executing the following command from an administrator privileged command prompt. “bcdedit.exe /set {current} bootstatuspolicy ignoreallfailures” ・...

  • Page 111: Table 4-4 Fbwfmgr Command Specification

    4. PRECAUTIONS REGARDING THE OS The FBWF setting is performed using the “fbwfmgr” command. The specification of the “fbwfmgr “command is shown below, but since the result of the command is applied the next OS started up time, restarting the equipment is necessary to validate the change contents. fbwfmgr [options] Table 4-4 Fbwfmgr Command Specification Command options...

  • Page 112: Table 4-5 Features Comparison Of Ewf And Fbwf

    4. PRECAUTIONS REGARDING THE OS An example of using the “fbwfmgr” command is shown below. Execute the command from a command prompt started with administrator privileges. In the example below, drive C is protected. ● Enables FBWF and add protected volume Executes “fbwfmgr /enable”...
  • Page 113 ・ When using registry filter with this equipment, you need to start the target service. Please do the following. 1. Double-click the EnableRegFilter.reg file (DisableRegFilter.reg to stop the service) under “C:\HITACHI\Settings\Filter”. 2. The following message will be displayed. Click Yes. 3. A message indicating that it was successfully added is displayed, so click OK and restart the equipment.

  • Page 114: Table 4-6 Registry Filter Setting Specification

    4. PRECAUTIONS REGARDING THE OS An example of using a registry filter is shown below. In this example, writing to "HKLM \ Software \ TestKey" key is enabled when EWF is enabled. 1. With EWF invalid, sets the following registry key and value. Table 4-6 Registry Filter Setting Specification Registry filter setting Description...

  • Page 115: Table 4-7 Defined Registry Filter Setting List

    4. PRECAUTIONS REGARDING THE OS In the registry filter, the following two items are defined in advance. Table 4-7 Defined Registry Filter Setting List Registry filter setting HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\RegFilter \Parameters\MonitoredKeys\_MachineAccount ：HKLM ClassKey(REG_SZ) ：_MachineAccount.RGF FileNameForSaving(REG_SZ) Value ：SECURITY\Policy\Secrets\$MACHINE.ACC RelativeKeyName(REG_SZ) HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\RegFilter \Parameters\MonitoredKeys\_MSLicensing ：HKLM ClassKey(REG_SZ) ：_MSLicensing.RGF FileNameForSaving(REG_SZ) Value...
  • Page 116 ・ When using keyboard filter with this equipment, you need to start the target service. Please do the following. 1. Double-click the EnableKeyboardFilter.reg file (DisableKeyboardFilter.reg to stop the service) under "C:\HITACHI\Settings\Filter". 2. The following message will be displayed. Click Yes. 3. A message indicating that it was successfully added is displayed, so click OK and restart the equipment.
  • Page 117 4. PRECAUTIONS REGARDING THE OS An example of using a keyboard filter is shown below. (1) Block [Ctrl] + [Alt] + [Del] / [Windows] +[R] / [Shift] key with predefined key 1. Type “gpedit.msc” in the search field on the [Start] menu to start the Local Group Policy Editor.

  • Page 118: Precautions While The Os Is Running

    4. PRECAUTIONS REGARDING THE OS 4.2 Precautions While the OS is Running 4.2.1 Event log entries during setup This equipment may record the following events in the event log during the OS setup, but those events do not affect the operation of the system. Source Event ID Type...

  • Page 119: Event Log Entries While The Os Is Running

    4. PRECAUTIONS REGARDING THE OS 4.2.2 Event log entries while the OS is running ● In the case of Windows® Embedded Standard 7 This equipment may record the following events in the event log while the OS is running, but those events do not affect the operation of the system.
  • Page 120 4. PRECAUTIONS REGARDING THE OS ● In the case of Windows® 10 This equipment may record the following events in the event log while the OS is running, but those events do not affect the operation of the system. Source Event ID Type DistributedCOM...

  • Page 121: Scheduled Functions By Default

    4. PRECAUTIONS REGARDING THE OS 4.2.3 Scheduled functions by default In Windows®, various functions are scheduled by default and executed periodically in the background. Among those functions, the disk defragmenter (or optimize drives) may increase the system load significantly when they run and may affect the operation of the applications for business use.
  • Page 122 4. PRECAUTIONS REGARDING THE OS ・The following screen will be displayed only when you select it for the first time, so click Remove settings. 5. The Disk Defragmenter window appears. ・ Under Schedule, click Turn on schedule. 6. The Disk Defragmenter: Modify Schedule window appears. 4-20...
  • Page 123 4. PRECAUTIONS REGARDING THE OS As required, configure the frequency, day of the week, and start time of defragmentation. We recommend the scheduled times of defragmentation you configure do not conflict with the schedule of the applications for business use. The initial schedule of defragmentation is as follows.
  • Page 124 4. PRECAUTIONS REGARDING THE OS 9. The configured schedules are displayed under Schedule. Check the contents, and click Close to close the window. (b) Run Disk Defragmenter manually. 1. If you are not logged on to the computer as an administrator, log on to the computer as an administrator.
  • Page 125 4. PRECAUTIONS REGARDING THE OS 5. The Disk Defragmenter window appears. ・ Under Current status, select the drive you want to defragment, and click Defragment disk. ・ When the defragmentation process is complete, the date and time of the defragmentation is displayed in the Last Run column. 6.
  • Page 126 4. PRECAUTIONS REGARDING THE OS 7. If you want to disable the optimization schedule for the drive, do the following: ・Click Defragment your hard drive under Administrative Tools. ・Click Configure Schedule in Schedule on the Disk Defragmenter screen. ・The Disk Defragmenter: Modify Schedule screen will be displayed, so uncheck the “Run on a schedule (recommended)”...
  • Page 127 4. PRECAUTIONS REGARDING THE OS (2) Drive Optimize (For Windows® 10) On this equipment, the drive optimization schedule is turned off by default. If you want to optimize drives, you can do that by using either one of the methods below. (a) Turn on the drive optimization schedule.
  • Page 128 4. PRECAUTIONS REGARDING THE OS 5. The Optimize Drives window opens. ・ Under Scheduled optimization, click Turn on. 6. The Optimization schedule window opens. Select the Run on a schedule (recommended) check box. 7. As required, configure the frequency of defragmentation. The initial schedule of defragmentation is as follows.
  • Page 129 4. PRECAUTIONS REGARDING THE OS 9. The Select the drives you want to optimize on a regular schedule window opens. As required, select the drives you want to optimize ・ Click OK. 10. The Optimization schedule window opens. Click OK. 11.
  • Page 130 4. PRECAUTIONS REGARDING THE OS (b) Run the drive optimization manually. 1. Execute steps 1 though 4 in ” (a) Turn on the drive optimization schedule.” 2. The Optimize Drives window opens. ・ Under Status, select the drive you want to optimize, and click Optimize. ・When the disk optimization process is complete, the date and time of the optimization is displayed in the Last Run column.

  • Page 131: Security Enhancement Function

    4. PRECAUTIONS REGARDING THE OS 4.2.4 Security enhancement function  Windows® Embedded Standard 7 In Windows® Embedded Standard 7, a spyware preventive function Windows Defender has been scheduled and is executed regularly on the background. We recommend that you change the scheduled time as needed so as not to overlap with the operation schedule of job applications.

  • Page 132: Product Activation In Windows® 10

    4. PRECAUTIONS REGARDING THE OS 4.2.6 Product Activation in Windows® 10 In Windows® 10, product activation is carried out automatically when you connect the Internet connection. If you don't carry out the Product Activation in the environment unconnected to the Internet, "Connect to the Internet to activate Windows"...

  • Page 133: Chapter 5 Specifications

    5. SPECIFICATION CHAPTER 5 SPECIFICATION 5.1 Equipment Specifications (1) Common specifications Item Specifications Model HJ-100E-xxMM（*1） Processor Intel® Atom Processor E3845（1.91GHz） Main memory Display resolution See “(5) Supported resolutions”. and color depth Built-in file mSATA SSD 32GB(MLC NAND)（*2） device CFast CFast card（Prepared by users） Digital (DVI-I 29 pins) (*3) Display Digital (DisplayPort 20 pins)
  • Page 134 5. SPECIFICATION (*1) The “xx” denotes the OS type. For details about OS types, see “ (2) Pre-installed OS model specifications”. If “xx” is “NO”, an OS is not installed. Depending on the language of the OS, MUI (Multilingual User Interface). A language supporting in MUI is English, Korean, Portuguese, Thai, Chinese (China).
  • Page 135 (*1) It has been confirmed that all refresh rate settings indicated in the table actually work in the test environment provided by Hitachi. It should be noted that supported resolutions and refresh rates are different depending on the display. Consequently, some settings may not be used for a specific display.
  • Page 136 5. SPECIFICATION (6) Maximum current specifications (USB port, DisplayPort) The following table shows the maximum total current consumption for the USB ports and DisplayPort. Maximum total current consumption for DC Output USB port 5 port/ DisplayPort 1 port 3.3V 0.5A 3.3A The following table shows the maximum current consumption for each of the USB ports and DisplayPort.

  • Page 137: Serial Port Settings

    5. SPECIFICATION 5.2 Serial Port Settings The equipment shipped, the default for the serial ports is RS-232 specification. In the case of RS-232(Default) Name recognized I/O address IRQ assignment Name recognized Note by the BIOS (*1)(*2) (*1)(*2) by the OS(*2) Serial port 3F8h IRQ 4...

  • Page 138: Bios Setup

    5. SPECIFICATION 5.3 BIOS Setup The BIOS stores the system configuration information in the SPI-ROM. When the system configuration is modified, it may be necessary to change the BIOS settings. < NOTE > When the equipment is shipped, the BIOS is configured in accordance with the system configuration.
  • Page 139 5. SPECIFICATION (4) Details of the setup menu The following tables show the details of the items you can set up in each menu. （1/3） Top menu Setting item Default value Note Main System Date When you set the system up for the first time, be sure to System Time configure these two items.
  • Page 140 5. SPECIFICATION （2/3） Top menu Setting item Default value Note Chipset North Max TOLUD Do not change this setting. Bridge Bypass SPD Detect Disabled Intel IGD PAVC LITE Mode Configurati DVMT Pre-Allocated DVMT Total Gfx Mem Aperture Size 256MB GTT Size Primary IGFX Boot Display Control Secondary IGFX Boot Display...
  • Page 141 5. SPECIFICATION （3/3） BOOT Setup Prompt Timeout Do not change this setting. Bootup NumLock State Quiet Boot Disabled Fast Boot Disabled Boot Option #1 (*3) Configures the priority order of the devices from which an OS is booted. Boot Option #2 Do not change this setting.
  • Page 142 5. SPECIFICATION (*3) The default values are as follows. It depends on OS. Setting items Windows® Embedded Standard 7 Windows® 10 Boot Option #1 USB Floppy UEFI USB Floppy Boot Option #2 UEFI USB Floppy UEFI USB CD/DVD Boot Option #3 USB CD/DVD UEFI USB Key Boot Option #4...

  • Page 143: Hardware System Clock

    5. SPECIFICATION 5.4 Hardware System Clock This equipment has a hardware system clock that uses an RTC (real-time clock) IC. The clock has a built-in calendar and continues to work using a backup battery even when the system power is off. Table 5-1 Hardware System Clock Specification Item Specifications...

  • Page 144: Interface Specifications

    5. SPECIFICATION 5.5 Interface Specifications 5.5.1 Connector specifications The following shows the specifications of the interfaces from this equipment to external devices. For information about the location of the ports, see “1.4 Name and Function of Each Part”. ● USB2.0/1.1 port (front and rear) Pin No.
  • Page 145 5. SPECIFICATION ● Serial port (male connector, inch screws) In the case of RS-232C Pin No. Signal name Pin No. Signal name In the case of RS-422 Full Duplex Pin No. Signal name Pin No. Signal name RTS- RTS+ CTS+ CTS- In the case of RS-485 Half Duplex Pin No.
  • Page 146 5. SPECIFICATION ● Built-in LAN port (RJ-45 modular port 8 pins) Pin No. Signal name TRD+(0) TRD-(0) TRD+(1) TRD+(2) TRD-(2) TRD-(1) TRD+(3) TRD-(3) For network connection, use a cable specified as follows. Cable specification: UTP cable (twisted-pair cable without shield) category 5e or 6 ●...
  • Page 147 5. SPECIFICATION ● Video port (DisplayPort 20 pins) Pin No. Signal name Pin No. Signal name Lane0+ Lane3- Lane0- Lane1+ Aux+ Lane1- Lane2+ Aux- HotPlug Lane2- Lane3+ 3.3V ● External general purpose I/O port (Female connector, inch screws) Pin No. Signal name Pin No.

  • Page 148: External General Purpose I/O Specifications

    5. SPECIFICATION 5.5.2 External general purpose I/O specifications (1) External general purpose I/O port(EXT) specifications Item Specification Input (*1)(*2) Input points 7 points Non-isolated 5 VTTL level input Input type (Input resistance: include pull-up resister 10kΩ) Output (*2) Output points 8 points Non-isolated 5 VTTL level output Output type...

  • Page 149: Figure 5-1 Definition Of Output Pin Of External Contact Part (When There Is No Output Just Before S5)

    5. SPECIFICATION External general purpose I/O signal is effective only in the period which this equipment has been running. (Period A in the figure below). When power goes off (G3 state) to standby state (S5 state), general output (GENDO0 to 7) is output at high level until BIOS initialization is completed.

  • Page 150: Figure 5-3 Definition Of Output Pin Of External Contact Part (When There Is No Output Just Before S5)

    5. SPECIFICATION BIOS setting: Output Low Period A (Example) Output pin：GENDO0 High level output until BIOS Keep last state High level output until initialization is completed BIOS initialization is completed Output pin：PWR_STATUS (High level output by equipment start) Figure 5-3 Definition of Output Pin of External Contact Part (When There is No Output Just Before S5) Period A Period A (Example)
  • Page 151 5. SPECIFICATION (3) Recommended EXT cable specifications 1. For connection, the following cable is required. D-sub 25-pins M4 solderless Male connector terminal Shielded grounding (*2) (*1) The maximum cable length is 5 m. (*2) To connect a cable shield, beside the cable, you must provide a shielded grounding bar dedicated for a shielded wire connection.

  • Page 152: External Interface Cable Length Specifications

    5. SPECIFICATION 5.5.3 External interface cable length specifications (1) External interface cable length specifications The recommended maximum cable length for each interface of this equipment is as follows. Connector name Cable length (m) Remarks DVI-I port DisplayPort UTP Category 5e or better LAN port For information about the cable External general purpose I/O port...

  • Page 153: Chapter 6 Checkup And Maintenance

    6. CHECKUP AND MAINTENANCE CHAPTER 6 CHECKUP AND MAINTENANCE 6.1 Periodic Checkup The table below shows how to check up the Equipment periodically. A qualified maintenance personnel must conduct this periodical checkout. Include the checkout time in the system operation schedule. Checkup item Frequency Collection of logging information...

  • Page 154: Installing And Removing Components

    6. CHECKUP AND MAINTENANCE 6.2 Installing and Removing Components 6.2.1 Types and locations of installed components The figure below shows the types and locations of the components installed in this equipment. CFast card slot Figure 6-1 Types and Locations of Installed Components...

  • Page 155: Before Installing Or Removing Components

    6. CHECKUP AND MAINTENANCE 6.2.2 Before installing or removing components When you install or removing components, confirm and keep strictly the following instructions. CAUTION ● Before you start the work, make sure you shut down the OS, unplug the power cable from the outlet, and wait for at least one minute.

  • Page 156: Installing And Removing A Cfast Card

    6. CHECKUP AND MAINTENANCE 6.2.3 Installing and removing a CFast card CAUTION When you install or remove a CFast card, make sure you do not cut your fingers on the protrusions. NOTICE  Never remove a CFast card while the power to the equipment is on. Never hot-swap a CFast card.

  • Page 157: Figure 6-2 Removing A Cfast Card

    6. CHECKUP AND MAINTENANCE (2) Installing a CFast card 1. Place a CFast card in the mounting position with the top side facing up and press lightly. 2. After installing the CFast card, attach the attached CFast card suppressed bracket. CFast card CFast card suppressed bracket Figure 6-2 Removing a CFast Card...

  • Page 158: How To Secure A Usb Cable

    6. CHECKUP AND MAINTENANCE 6.2.4 How to secure a USB cable This section explains how to fix the USB cable to the equipment to prevent the USB cable connector from falling out of the USB port. CAUTION When you install or remove a USB cable, make sure you do not cut your fingers on the protrusions.

  • Page 159: Figure 6-3 Securing A Usb Cable To The Front Of The Equipment

    6. CHECKUP AND MAINTENANCE ・Securing a USB cable to the front of the equipment (2) Securing a USB cable to the front of the equipment 1. See Figure 6-3 and secure the USB removal prevention fittings to the equipment with screws (M3 screw).

  • Page 160: Figure 6-4 Securing A Usb Cable To The Back Of The Equipment

    6. CHECKUP AND MAINTENANCE ・Securing a USB cable to the back of the equipment (2) Securing a USB cable to the back of the equipment 1. See Figure 6-4 and secure the DisplayPort / USB removal prevention fittings to the equipment with screws (M3 screw).

  • Page 161: How To Secure A Displayport Cable

    6. CHECKUP AND MAINTENANCE 6.2.5 How to secure a DisplayPort cable CAUTION When you install or remove a DisplayPort cable, make sure you do not cut your fingers on the protrusions. NOTICE  Never connect/disconnect a DisplayPort cable while the equipment is turned on.

  • Page 162: Figure 6-5 Fixing A Displayport Cable

    6. CHECKUP AND MAINTENANCE (2) Securing a DisplayPort cable 1. See Figure 6-5 and secure the DisplayPort / USB removal prevention fittings to the equipment with screws (M3 screw). 2. Attach the DisplayPort cable to the equipment and attach the Cable band (Prepared by users).

  • Page 163: Chapter 7 Restoring The Factory-Shipped Condition Usinga Recovery Dvd

    7. RESTORING THE FACTORY-SHIPPED CONDITION USING A RECOVERY DVD CHAPTER 7 RESTORING THE FACTORY-SHIPPED CONDITION USING A RECOVERY DVD NOTICE The recovery DVD contains an image file created for the hardware configuration at the factory shipment. If the hardware configuration has changed from the one at the factory, the OS may not start after restoration work.

  • Page 164: Overview Of Restoration Procedure

    7. RESTORING THE FACTORY-SHIPPED CONDITION USING A RECOVERY DVD 7.1 Overview of Restoration Procedure This section describes the overview of the procedure to restore the system drive back to the factory-shipped condition when you discontinue the system you have built. After you restore the contents of the system drive back to the factory-shipped condition, follow the procedure described in “CHAPTER 3 SETUP”...

  • Page 165: Preparation

    1. Before you start restoration work using recovery DVDs, have the following recovery DVDs ready. Recovery DVD HITACHI HJ-100E-**** Product Recovery DVD for HF-W (The underlined part is the model number of the equipment you purchased.) 2. Please connect USB drive DVD drive to this equipment.

  • Page 166: Restoring The System Drive Back To The Factory-Shipped Condition

    7.3 Restoring the System Drive Back to the Factory-Shipped Condition 7.3.1 Procedure for restoring the system drive back to the factory-shipped condition Follow the steps below to restore the system drive of the HF-W100E to the factory-shipped condition using the recovery DVD.
  • Page 167 7. RESTORING THE FACTORY-SHIPPED CONDITION USING A RECOVERY DVD When you click No, the following message box is displayed. Click OK. The recovery DVD is automatically ejected, and then the computer is automatically shut down. If you want to go back to the confirmation window for the attention message, click Cancel.
  • Page 168 7. RESTORING THE FACTORY-SHIPPED CONDITION USING A RECOVERY DVD 4. When you click Yes on the confirmation window for the attention message, the selection window for the drive restore option is displayed. In the case of this equipment, it is only Entire drive.
  • Page 169 7. RESTORING THE FACTORY-SHIPPED CONDITION USING A RECOVERY DVD 5. When you select Entire drive on the selection window for the drive restore option, the confirmation window for the settings of the drive restoration is displayed. ・If you are OK with the displayed partition size to be restored, click Yes. ・If you are not OK with the displayed partition size to be restored, click No.
  • Page 170 7. RESTORING THE FACTORY-SHIPPED CONDITION USING A RECOVERY DVD 7. In the case of the number of recovery DVDs is multiple, when the restoration process back to the factory-shipped condition performed by the current recovery DVD, the following message is displayed, and the recovery DVD is automatically ejected. Remove the recovery DVD from the DVD drive, and insert the next recovery DVD.
  • Page 171 DVD drive, and then click Exit. The computer will be shut down. The system drive of the HF-W100E is now successfully restored to the factory-shipped condition by using the recovery DVD. After you finish the procedure above, follow the...

  • Page 172: Errors Generated During A Restoration Process And Their Corrective Actions

    7. RESTORING THE FACTORY-SHIPPED CONDITION USING A RECOVERY DVD 7.3.2 Errors generated during a restoration process and their corrective actions When an error occurs during a restoration process, record the error message and the error code displayed on the window, and take actions as shown in the following table. If you take the actions accordingly but cannot let the recovery process go through or if the No.

  • Page 173: Chapter 8 Maintenance Operations

    8. MAINTENANCE OPERATIONS CHAPTER 8 MAINTENANCE OPERATIONS This chapter describes maintenance operations that use the Reliability, Availability, and Serviceability (RAS) features of this equipment. 8.1 Overview RAS features are designed to achieve highly reliable features of the equipment. The following table shows an overview of the RAS features of this equipment.
  • Page 174 8. MAINTENANCE OPERATIONS (1) Hardware status monitoring It monitors the temperature inside the enclosure of this equipment, the state of storage, and so on. (2) Watchdog timer monitoring This feature monitors that the OS is running and that the user program is running, using the watchdog timer implemented on this equipment.
  • Page 175 8. MAINTENANCE OPERATIONS (4) Hardware status window This window displays the hardware status of this equipment by using a graphical interface. There is always an icon in the notification area of the taskbar to display the hardware status. This icon is not shown in the notification area of the taskbar by default, but if you click the arrow at the side of the notification area, the icon will appear.
  • Page 176 8. MAINTENANCE OPERATIONS (9) Automatic shutdown This feature automatically shuts down the equipment when abnormal temperature inside the chassis is detected. Use “(3) RAS setting window” to enable or disable the automatic shutdown feature. (10) Shutdown using library functions You can shut down the equipment from a user application using the RAS library.
  • Page 177 RAS software. This manual explains the features about “(13) Memory dump collection” and “(15) Maintenance operation support commands” in . For details about other features, refer to “HF-W100E RAS FEATURES MANUAL(WIN-63-0095)”.

  • Page 178: Collecting A Memory Dump

    8. MAINTENANCE OPERATIONS 8.2 Collecting a Memory Dump When one of the errors in Table 8-1 occurs, this equipment records the contents of the system memory in a file (memory dump file). Then a blue screen appears and a STOP error code is displayed.
  • Page 179 8. MAINTENANCE OPERATIONS (*1) To collect a complete memory dump file, see Section 8.2.1 "(3) Setting method when collecting complete memory dump" and set it. (*2) The boot volume is a volume that contains Windows® files and Windows® support files. Although the scope of failure analysis can vary depending on the type of memory dump file, for this device, we recommend setting "kernel memory dump"...
  • Page 180 8. MAINTENANCE OPERATIONS < NOTE > ・If a failure due to a STOP error occurs in the "Automatic Memory Dump" setting, the size of the page file will be expanded to the same extent as physical memory so that normal kernel memory dumps can be collected when the next STOP error occurs.

  • Page 181: Configuring The Settings Related To A Memory Dump

    8. MAINTENANCE OPERATIONS 8.2.1 Configuring the settings related to a memory dump This subsection describes how to configure the settings related to a memory dump. Use the following procedure when you want change the memory dump setting to the one recommended for this equipment.
  • Page 182 8. MAINTENANCE OPERATIONS (2) Specifying a memory dump file 1. Click Start > Control Panel. (If the OS is Windows® 10, right-click Start and click Control Panel from menu.) 2. Click System and Security. Then click System. 3. Under Task on the left side of the window, click Advanced system settings. 4.

  • Page 183: Maintenance Operation Commands

    8. MAINTENANCE OPERATIONS 8.3 Maintenance Operation Commands This section explains how to use maintenance operation commands. These commands are used when problems occur in the equipment and during preventive maintenance. All these commands are started at the command prompt when they are used. Table 8-2 shows a list of maintenance operation commands.

  • Page 184: Log Information Collection Command (Logsave)

    8. MAINTENANCE OPERATIONS 8.3.1 Log information collection command (logsave) logsave - Collecting log information logsave [-e file name][Directory] The logsave command saves the data used for preventive maintenance and post-failure analysis of problems. The data is compressed and recorded as one file (File name: logsave.zip).

  • Page 185: Table 8-4 Error Messages Of The Logsave Command

    Administrators group). You cannot run multiple instances of the logsave command simultaneously. ・Start the command prompt with administrator privileges and run the command. ・The log information can also be collected by using a program in the start menu For details, refer to “HF-W100E RAS FEATURES MANUAL(WIN-63-0095)”. 8-13...

  • Page 186: Memory Dump File Copy Command (Mdump)

    8. MAINTENANCE OPERATIONS 8.3.2 Memory dump file copy command (mdump) mdump - Copying a memory dump file mdump [-n | -e file name] The mdump command compresses a memory dump file collected by Microsoft® Windows® when the equipment stops unexpectedly.

  • Page 187: Table 8-5 Error Messages Of The Mdump Command

    ・Do not run the mdump command immediately after the OS start after the blue screen is displayed. If you do, the Compressed Folders Error occurs. For details, refer to “HF-W100E RAS FEATURES MANUAL(WIN-63-0095)”. 8-15...

  • Page 188: Ras Information Display Command (Getrasinfo)

    8. MAINTENANCE OPERATIONS 8.3.3 RAS information display command (getrasinfo) getrasinfo - Display of equipment status and RAS software setting information getrasinfo [/status | /setting] [/e file name] The getrasinfo command displays the status of the equipment such as the status of the temperature inside the chassis as well as the configuration information of the RAS software at the command prompt.
  • Page 189 The following is an example of display output when the getrasinfo command is executed without options. <> Date: 2017/01/30 17:28:30 Header Model Name: HF-W100E [Hardware Status] [Temperature condition] Internal temperature status: Normal Internal temperature value: 28 deg C...
  • Page 190 The following is the format of the header. <> Date: YYYY/MM/DD hh:mm:ss Model Name: HF-W100E YYYY: Year, MM: Month, DD: Day, hh: hour (24-hour clock), mm: minute, ss: second ■ [Hardware Status] section: This section shows the status of the equipment. The Hardware Status section has the following subsections.
  • Page 191 8. MAINTENANCE OPERATIONS ・[Memory condition] section: Shows the status of the main memory. The following table shows the list of items in this subsection and their respective descriptions. Output item Description DIMM xx status:yy Shows the memory slot name. 1：DIMM1 Shows the status of the memory.
  • Page 192 Reporting Technology (SMART) is enabled or disabled. Enable: Enabled In the case of the HF-W100E, this setting is fixed to “Enable”. ・ [Popup setting] section: Shows the pop-up notification setting. The following table shows the list of items in this subsection and their respective descriptions.

  • Page 193: Table 8-7 Error Messages Of The Getrasinfo Command

    8. MAINTENANCE OPERATIONS When this command finishes normally, the getrasinfo command returns exit code 0. When this command is terminated with an error, one of the following error messages is displayed and exit code 1 is returned. Table 8-7 Error Messages of the getrasinfo Command Error message Meaning Usage: getrasinfo [/status | /setting] [/e File]...
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  • Page 195: Chapter 9 Troubleshooting

    9. TROUBLESHOOTING CHAPTER 9 TROUBLESHOOTING This chapter explains the possible causes of common problems and the actions to be taken to address those problems. Select an applicable symptom from the list in “9.1 List of Problems”. Follow the link (“9.2 Countermeasures” through “9.6 Failure Analysis Information Partition Mount Setting”) and take actions according to the instruction.

  • Page 196: Problems That Occur After The Os Startup

    9. TROUBLESHOOTING 9.1.2 Problems that occur after the OS startup The following is a list of problems that occur after the desktop is displayed (after the OS startup). (1) The alarm lamp is lit. (See page 9-6.) (2) The processing speed of the equipment is slow. (See page 9-6.) (3) The equipment does not respond.

  • Page 197: Countermeasures

    9. TROUBLESHOOTING 9.2 Countermeasures 9.2.1 Problems that occur before the OS startup (1) The equipment does not start. 1. Even if you press the power button, the equipment does not start. Power is not supplied to the equipment or failure of equipment will be considered. ...
  • Page 198 9. TROUBLESHOOTING 4. The system stops when the Windows® logo is displayed. There is an error in hardware, or the OS is corrupted. 1. Unplug the power cable from the outlet, or if the equipment is connected to user prepared DC power supply, remove the USB devices except a keyboard and a mouse after disconnect the DC power supply.
  • Page 199 9. TROUBLESHOOTING (3) The BIOS setup menu cannot be opened. Keyboard input is not accepted. 1. Disconnect the keyboard cable and securely reconnect it to ensure stable connection. 2. Connect the keyboard cable to another port. (4) The remote power on feature cannot be activated through the PWR_BTN. ...

  • Page 200: Problems That Occur After The Os Startup

    9. TROUBLESHOOTING 9.2.2 Problems that occur after the OS startup (1) The alarm lamp is lit. This is a hardware error notification from the RAS software or is displayed by a user application. 1. If the alarm lamp is lit in red, this is a hardware error notification from the RAS software. ->...
  • Page 201 9. TROUBLESHOOTING (3) The equipment does not respond. There is an error in hardware or software. 1. The screen can seem to be frozen when an application freezes. If the equipment responds by pressing Alt+Tab or Ctrl+Alt+Delete, try the following procedure. i) Switch applications by pressing Alt+Tab and identify which application has frozen.
  • Page 202 9. TROUBLESHOOTING (5) The screen flickers or blacks out. There is an error in the display. 1. Make sure that the power cable for the display is plugged into the outlet. 2. Make sure that the equipment and the display are connected through a display interface cable.
  • Page 203 9. TROUBLESHOOTING (7) Screen display blinks or screen contents are displayed again after blackout in some cases. Windows® is performing a process to correctly recover the graphics function if the graphics driver takes time in response due to a high load on the system. ...
  • Page 204 9. TROUBLESHOOTING (10) The network connection is unstable, or the connection speed is slow. LAN, network equipment (hub etc.) setting, cable connection defect is considered. 1. Re-examine the network settings according to the instructions in “2.7 Setting Up the LAN Interface”.
  • Page 205 9. TROUBLESHOOTING (12) Mouse input is not accepted, or a cursor /button does not work normally. The mouse does not work properly due to dust or dirt on the mouse, there is a problem with the cable connection, or the mouse has failed. ...
  • Page 206 9. TROUBLESHOOTING (14) A Serial port or a parallel port does not work properly. There is a problem with the cable connection, or the target device has failed. 1. Disconnect the cable and securely reconnect it to ensure a stable connection. 2.
  • Page 207 9. TROUBLESHOOTING (17) “Mount setting confirmation” message is displayed. The mount setting on the failure analysis information partition may have been canceled. 1. See “9.6 Failure Analysis Information Partition Mount Setting” and take appropriate action. 9-13...

  • Page 208: Stop Error Codes

    9. TROUBLESHOOTING 9.3 STOP Error Codes A STOP error code provides a summary of an error cause. STOP error codes are displayed on a blue screen as well as embedded in a memory dump file. Table 9-1 shows the error cause corresponding to the message which is displayed in the blue screen.

  • Page 209: Event Log

    9. TROUBLESHOOTING 9.4 Event Log When a critical event occurs, for example, when the environment information is changed or when a remote shutdown request is generated, this equipment collects logs by using the Windows® event log service. The following procedure shows how to check the event log. (The display image assumes Windows®...

  • Page 210: Table 9-2 Event Log Entries Unique To The Equipment

    9. TROUBLESHOOTING Table 9-2 lists event log entries unique to the equipment. No.1 through 6 are collected in the system log, and Nos.7 and 8 are collected in the application log. Table 9-2 Event Log Entries Unique to the Equipment (1/1) Event Source Type...

  • Page 211: Checking The System Load By Using Performance Monitor

    9. TROUBLESHOOTING 9.5 Checking the System Load by Using Performance Monitor Performance Monitor that comes with Windows® is used for monitoring the usage of the CPU and memory. Use this tool, for example, when you analyze the system load. (The display image assumes Windows® Embedded Standard 7 but it is similar other OS.) The following shows how to start the performance monitor: 1.
  • Page 212 9. TROUBLESHOOTING 5. The Add Counters window opens. If you select items such as Processor, Memory, Physical Disk, or Network Interface and click Add>>, the performance of those items will be monitored. Click OK. 6. In the Performance Monitor window, you can check the performance of the items you selected.

  • Page 213: Table 9-3 Performance Counters Related To The Performance Of The Equipment

    9. TROUBLESHOOTING The following table shows a list of performance counters most closely related to the performance of the equipment. Table 9-3 Performance Counters Related to the Performance of the Equipment Performance Counter Description object Processor %Processor Time Shows the CPU usage. If this value is continuously high, the CPU processing power is likely to be a bottleneck.
  • Page 214 9. TROUBLESHOOTING < NOTE > You may not be able to start collecting performance counter data when the system load is high. After you start collecting performance counter data, confirm that the status of the data collector set you are using is “Running”. Confirm that the status of the data collector set you are using is “Running”.

  • Page 215: Failure Analysis Information Partition Mount Setting

    9. TROUBLESHOOTING 9.6 Failure Analysis Information Partition Mount Setting 9.6.1 “Confirmation of mount setting” message In this equipment, a fault analysis information partition (H: drive) is placed and mounted as a recording destination of fault analysis information such as Windows® event log. The mount setting is checked at the time of Windows®...

  • Page 216: Failure Analysis Information Partition Check And Mount Setting Procedure

    9. TROUBLESHOOTING 9.6.2 Failure analysis information Partition check and mount setting procedure (1) Confirmation of failure analysis information partition Confirm the fault analysis information partition (about 700 MB) located at the end of the system drive (the side with the larger sector number) when shipping this equipment. (The display image assumes Windows®...
  • Page 217 9. TROUBLESHOOTING (2) Mount setting of failure analysis information partition Follow the steps below to set the mounting of the failure analysis information partition. 1. If you are not logged on as a computer administrator account, log on with the computer's administrator account.
  • Page 218 9. TROUBLESHOOTING This completes the mount setting operation. Please exit the command prompt and restart the equipment. If "Message confirming mount setting" message box appears again after rebooting, use recovery DVD to restore the factory-shipped condition. 9-24...

  • Page 219: Appendix Handling Replaceable Components

    APPENDIX HANDLING REPLACEABLE COMPONENTS APPENDIX HANDLING REPLACEABLE COMPONENTS NOTICE Do not use a replaceable component for longer than the recommended replacement cycle. If you do, a deteriorating or worn-out component may cause the equipment to fail. ・As you use a component, it gradually deteriorates and becomes subject to wear and tear. The following components must be replaced at fixed intervals.
  • Page 220 APPENDIX HANDLING PERISHABLE COMPONENTS < NOTE > ・ When you replace a component in order to, for example, repair equipment, you may need to replace the component with a functionally compatible one. ・ If you repair a component in a manner not recommended by the Manufacturer, proper operation of the component is not guaranteed.

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