HP Elite x2 1011 G1 Maintenance And Service Manual
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HP Elite x2 1011 G1 Maintenance And Service Manual

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HP Elite x2 1011 G1
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
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Summary of Contents for HP Elite x2 1011 G1

  • Page 1 HP Elite x2 1011 G1 Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 © Copyright 2015 HP Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. DTS, the Symbol, & DTS and the Symbol together are registered trademarks, and DTS Sound is a trademark of DTS, Inc. © DTS, Inc.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Packaging and transporting guidelines ................. 32 Workstation guidelines ................32 5 Removal and replacement procedures – slate ....................34 Unlocking the device and disabling Always On Remote Management (select HP devices only) ....... 34 Display panel assembly ............................35 Battery ................................. 39 WLAN module ..............................
  • Page 6 Fingerprint reader board cable ........................... 87 Kickstand ................................88 Hinge assembly ..............................89 7 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10 ................ 91 Using Computer Setup ............................91 Starting Computer Setup ........................91 Navigating and selecting in Computer Setup ................... 92 Restoring factory settings in Computer Setup .................
  • Page 7 8 HP PC Hardware Diagnostics (UEFI) – Windows 10 ................... 96 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............97 9 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) – Windows 8 ........98 Using Computer Setup ............................98 Starting Computer Setup ........................
  • Page 8 Recovering using HP Recovery Manager ..................116 What you need to know before you get started ............116 Using the HP Recovery partition (select products only) ..........117 Using HP Recovery media to recover ................117 Changing the computer boot order ................118 Removing the HP Recovery partition (select products only) ........
  • Page 9 Guidelines ............................134 Creating recovery media with HP Recovery Disc Creator ............... 123 Creating recovery media ....................135 Backing up your information ......................124 Performing a system recovery .......................... 136 Using the Windows recovery tools ....................136 Using f11 recovery tools (select models only) ................137 Using Windows 7 operating system media ..................

  • Page 11: Product Description

    Product description Category Description Product Name HP Elite x2 1011 G1 ● Processor Intel® Core™ i7 M-5Y71 processor ● Intel Core i5 M-5Y51 processor ● Intel Core i3 M-5Y10c processor Chipset Intel soldered-on chipset (SoC) Graphics Intel HD unified memory architecture (UMA) Graphics Panel 11.6-in, TouchScreen, full-high definition (FHD), BrightView (BV), (1920×1080), in-plane switching...
  • Page 12 HP lt4112 LTE/HSPA+ 4G Module ● HP hs3110 HSPA+ Mobile Broadband Module External media cards HP multiformat Micro Digital Media Reader Slot with push-push technology. Reads data from and writes data to digital memory cards such as Secure Digital (SD). Ports Slate: ●...
  • Page 13 Gestures enabled by default: 2-finger scrolling, 2-finger zoom (pinch) Power requirements Support for the following AC adapters: ● 65-W HP Smart adapter (non-PFC, 3-wire) and 45-W HP Smart adapter (non-PFC, RC, 3-wire) ● 65-W HP Smart travel adapter (non-PFC) ●...
  • Page 14 Category Description ● Operating system (continued) Windows 8.1 Emerging Markets 64-bit High End (only available on computer models equipped with an FHD display assembly and more than or equal 8.0-GB of system memory) ● Windows 8.1 Multi-language 64-bit (not available on computer models equipped with an Intel i7 processor and more than 4.0-GB of system memory and computer models equipped with an FHD display assembly and more than or equal 8.0-GB of system memory) ●...
  • Page 15 Category Description ● Operating system (continued) Windows 7 Enterprise 64-bit ● Windows 7 Enterprise 32-bit ● Windows 7 Professional 32-bit Serviceability End user replaceable parts: AC adapter...

  • Page 16: External Component Identification

    ● Windows 10 – Type camera in the taskbar search box, and then select Camera. ● Windows 8 – Access HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. ● Windows 7 – Select Start > All Programs >...
  • Page 17 For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Windows 10: Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. Windows 8 or Windows 7: ▲...
  • Page 18 Item Component Description ● When the slate is in the Sleep state, press the button briefly to exit Sleep. ● When the slate is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.

  • Page 19: Slate Display Components

    ● Windows 10 – Type camera in the taskbar search box, and then select Camera. ● Windows 8 – Access HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. ● Windows 7 – Select Start > All Programs >...
  • Page 20 Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. Windows 8 or Windows 7: ▲ Select the HP Support Assistant app on the Start screen, select My computer, and then select User guides. Chapter 2 External component identification...

  • Page 21: Keyboard Base

    Keyboard base Item Component Description Alignment posts (2) Align and attach the slate to the keyboard. Docking connector Connects the slate to the keyboard. CAUTION: To prevent damage to the docking connector, do not touch the connector when the slate is detached from the keyboard.

  • Page 22: Keys

    Keys Item Component Description Displays system information when pressed in combination with the key. Function keys Execute frequently used system functions when pressed in combination with the key. NOTE: Function keys do not display or function from the on-screen slate keyboard. num lock Turns the embedded numeric keypad on and off when pressed in combination with the...

  • Page 23: Lights

    Lights Item Component Description Caps lock light On: Caps lock is on, which switches the keys to all capital letters. ● TouchPad light On: The TouchPad is off. ● Off: The TouchPad is on. ● Mute light Amber: Slate sound is off. ●...

  • Page 24: Touchpad

    TouchPad Item Component Description TouchPad zone Moves the pointer and selects or activates items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Chapter 2 External component identification...

  • Page 25: Left Side

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Windows 10: Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. Windows 8 or Windows 7: Left side...

  • Page 26: Right Side

    Item Component Description ▲ Select the HP Support Assistant app on the Start screen, select My computer, and then select User guides. Smart card reader Supports optional Smart cards. Right side Item Component Description Internal microphone Records sound. ● Power button When the slate is off, press the button to turn on the slate.
  • Page 27 For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Windows 10: Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. Right side...
  • Page 28 Item Component Description Windows 8 or Windows 7: Select the HP Support Assistant app on the Start screen, select My computer, and then select User guides. ▲ Chapter 2 External component identification...

  • Page 29: Illustrated Parts Catalog

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your slate, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Locating the product name, serial number, product number,...

  • Page 30: Slate Major Components

    Slate major components Item Component Spare part number 11.6-in, TouchScreen display panel assembly: FHD, BV, (1920×1080), IPS, 50% CG, typical brightness 400 nits, eDP 1.3, ultra-slim 793736-001 with digitizer FHD, BV, (1920×1080), IPS, 50% CG, typical brightness 400 nits, eDP 1.3, ultra-slim 804352-001 without digitizer HD, BV, (1366×768), IPS, 50% CG, typical brightness 400 nits, eDP 1.2, ultra-slim...
  • Page 31 HP lt4225 LTE/EV-DO 4G Module 793736-005 HP lt4211 LTE/EV-DO/HSPA+ 4G Module 793116-005 HP lt4112 LTE/HSPA+ 4G Module 790198-005 HP hs3110 HSPA+ Mobile Broadband Module 793516-005 (10) WLAN module: Intel 7265.NGWGQ.I 2 ac 2×2 + Bluetooth 4.0 LE PCIe+USB NGFF 2230 Combo Adapter 783721-005 Intel Tri Band Wireless-AC 17265 802.11a/b/g/n/ac 2×2 and Bluetooth 4.0 + WiGig...
  • Page 32 Item Component Spare part number Equipped with an Intel Core i5 M-5Y51 processor, 8.0-GB of system memory, 805070-601 and the Windows 10 or Windows 8 Professional operating system Equipped with an Intel Core i5 M-5Y51 processor, 8.0-GB of system memory, 805070-501 and the Windows 10 or Windows 8 Standard operating system Equipped with an Intel Core i5 M-5Y51 processor, 8.0-GB of system memory, and a non-...
  • Page 33 Item Component Spare part number For use in African, European, and Middle Eastern countries and regions 805065-001 For use in Japan 806251-001 For use in North America 805067-001 (23) Docking connector board 793731-001 NOTE: The docking connector board spare part kit does not include the docking connector board cable.

  • Page 34: Keyboard Base

    Keyboard base Item Description Spare part number Keyboard (includes keyboard cable and keyboard backlight cable): For use in Belgium 793738-A41 For use in Brazil 793738-201 For use in Bulgaria 793738-261 For use in Canada 793738-DB1 For use in the Czech Republic and Slovakia 793738-FL1 For use in Denmark 793738-081...
  • Page 35 Item Description Spare part number For use in Greece 793738-151 For use in Hungary 793738-211 For use in Iceland 793738-DD1 For use in India 793738-D61 For use in Israel 793738-BB1 For use in Italy 793738-061 For use in Japan 793738-291 For use in Latin America 793738-161 For use in the Netherlands...

  • Page 36: Miscellaneous Parts

    65-W HP Smart travel adapter (non-PFC) 693716-001 45-W ElitePad HP Smart adapter (4.5-mm) 790129-001 45-W HP Smart adapter (non-PFC, RC, 4.5-mm) 741727-001 45-W HP Smart adapter (non-PFC, RC, 4.5-mm, 2-wire) 742436-001 Bracket Kit: For use on the keyboard base, includes: 793712-001 ●...
  • Page 37 Component Spare part number For use on the slate, includes: 793721-001 ● Digitizer board cable ● Docking connector board cable ● Front-facing webcam cable ● Rear-facing webcam cable ● TouchScreen cable ● Volume button board cable Digitizer pen 804346-001 Travel keyboard: For use Belgium 800577-A41 For use in Brazil...
  • Page 38 Component Spare part number For use in Sweden and Finland 800577-B71 For use in Switzerland 800577-111 For use in Taiwan 800577-AB1 For use in Thailand 800577-281 For use in Turkey 800577-141 For use in the United Kingdom and Singapore 800577-031 For use in the United States 800577-001 Plastics Kit for use on the slate, includes:...
  • Page 39 Component Spare part number For use in Denmark 755530-081 For use in Europe 755530-021 For use in India 755530-D61 For use in Israel 755530-BB1 For use in Italy 755530-061 For use in Japan 755530-291 For use in North America 755530-001 For use in the People's Republic of China 755530-AA1 For use in South Africa...

  • Page 40: Removal And Replacement Preliminary Requirements

    Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 screw driver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 41: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 42: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 43 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 44: Removal And Replacement Procedures - Slate

    PIN is not available, the entire system board must be replaced. Before returning the device for service, be sure to unlock the device using the PIN from the HP Touchpoint Manager website (http://www.hptouchpointmanager.com), and also disable the AORM feature in HP Slate Setup.

  • Page 45: Display Panel Assembly

    Display panel assembly Description Spare part number 11.6-in, TouchScreen, FHD, BV, (1920×1080), IPS, 50% CG, typical brightness 400 nits, eDP 1.3, ultra- 793736-001 slim with digitizer display panel assembly 11.6-in, TouchScreen, FHD, BV, (1920×1080), IPS, 50% CG, typical brightness 400 nits, eDP 1.3, ultra- 804352-001 slim without digitizer display panel assembly 11.6-in, TouchScreen, HD, BV, (1366×768), IPS, 50% CG, typical brightness 400 nits, eDP 1.2, ultra-slim...
  • Page 46 Lift the bottom edge (4) of the display panel assembly until it separates from the bottom cover. Release the zero insertion force (ZIF) connector (1) to which the TouchScreen board cable is attached, and then disconnect the TouchScreen board cable from the system board. Release the adhesive strip (2) that secures the display panel cable connector to the system board.
  • Page 47 Remove the display panel assembly (5). CAUTION: Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel assembly. If it is necessary to replace the display panel cable: Turn the display panel assembly upside down with the docking connector toward you.
  • Page 48 Remove the display panel cable (3). The display panel cable is available using spare part number 804344-001. Reverse this procedure to reassemble and install the display panel assembly. Chapter 5 Removal and replacement procedures – slate...

  • Page 49: Battery

    WARNING! To reduce potential safety issues, use only the battery provided with the slate, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a battery that is the sole power source for the slate can cause loss of information.

  • Page 50: Wlan Module

    Reverse this procedure to install the battery. WLAN module Description Spare part number Intel 7265.NGWGQ.I 2 ac 2×2 + Bluetooth 4.0 LE PCIe+USB NGFF 2230 Combo Adapter 783721-005 Intel Tri Band Wireless-AC 17265 802.11a/b/g/n/ac 2×2 and Bluetooth 4.0 + WiGig Combo Adapter 806724-005 Intel Dual Band Wireless-AC 7265 802.11a/b/g/n/ac 2×2 WiFi and Bluetooth 4.0 Combo Adapter 756749-005...
  • Page 51 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the WLAN module terminals, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 52: Wwan Module

    HP lt4211 LTE/EV-DO/HSPA+ 4G Module 793116-005 HP lt4112 LTE/HSPA+ 4G Module 790198-005 HP hs3110 HSPA+ Mobile Broadband Module 793516-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the slate by the governmental agency that regulates wireless devices in your country or region.
  • Page 53 Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WWAN antenna cables are not connected to the WWAN module terminals, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WWAN module.

  • Page 54: Speakers

    Speakers Description Spare part number Speakers (include left and right speakers and cables) 793729-001 Before removing the speakers, follow these steps: Shut down the slate. If you are unsure whether the slate is off or in Hibernation, turn the slate on, and then shut it down through the operating system.

  • Page 55: Vibrator Module

    Vibrator module Description Spare part number Vibrator module (includes left and right vibrator modules and cables) 793730-001 Before removing the vibrator module, follow these steps: Shut down the slate. If you are unsure whether the slate is off or in Hibernation, turn the slate on, and then shut it down through the operating system.

  • Page 56: Fan

    Description Spare part number Fan (includes cable) 793735-001 NOTE: To properly ventilate the slate, allow at least 7.6 cm (3 in) of clearance on the left side of the slate. The slate uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.

  • Page 57: Volume Button Board

    Remove the fan (3). Reverse this procedure to install the fan. Volume button board Description Spare part number Volume button board 793733-001 NOTE: The volume button board spare part kit does not include the volume button board cable. The volume button board cable is included in the Slate Cable Kit, spare part number 793721-001. Before removing the volume button board, follow these steps: Shut down the slate.
  • Page 58 Release the ZIF connector (1) to which the volume button board cable is attached, and then disconnect the volume button board cable from the system board. Remove the three Phillips PM1.5×2.3 screws (2) that secure the volume button board to the bottom cover.

  • Page 59: Docking Connector Board

    Docking connector board Description Spare part number Docking connector board 793731-001 NOTE: The docking connector board spare part kit does not include the docking connector board cable. The docking connector board cable is included in the Slate Cable Kit, spare part number 793721-001.
  • Page 60 Remove the right alignment post connector bracket (6). The alignment post connector brackets and the docking connector board bracket are included in the Table Bracket Kit, spare part number 793712-001. Release the docking connector board (1) and audio jack board by sliding them back until they clear the bottom edge of the bottom cover.

  • Page 61: Audio Jack Board

    Release the ZIF connector (3) to which the docking connector board cable is attached, and then disconnect the docking connector board cable from the docking connector board. Remove the docking connector board, audio jack board, and audio jack board cable. Reverse this procedure to install the docking connector board.

  • Page 62: System Board

    Remove the audio jack board (2) and cable. Reverse this procedure to install the audio jack board and cable. System board Description Spare part number Equipped with an Intel Core i7 M-5Y71 processor, 8.0-GB of system memory, and the Windows 10 or 805071-601 Windows 8 Professional operating system Equipped with an Intel Core i7 M-5Y71 processor, 8.0-GB of system memory, and the Windows 10 or...
  • Page 63 Description Spare part number Equipped with an Intel Core i3 M-5Y10c processor, 4.0-GB of system memory, and the Windows 10 or 805068-601 Windows 8 Professional operating system Equipped with an Intel Core i3 M-5Y10c processor, 4.0-GB of system memory, and the Windows 10 or 805068-501 Windows 8 Standard operating system Equipped with an Intel Core i3 M-5Y10c processor, 4.0-GB of system memory, and a non-...
  • Page 64 Detach the rear-facing webcam (4) from the bottom cover. (The rear-facing webcam is attached to the bottom cover with double-sided adhesive.) Release the ZIF connector (1) to which the volume button board cable is attached, and then disconnect the volume button board cable from the volume button board. Detach the RTC battery (2) from the bottom cover.
  • Page 65 Release the adhesive strip (4) that secures the docking connector board cable to the system board. System board...
  • Page 66 Remove the six Phillips PM1.5×2.3 screws that secure the system board to the bottom cover. Flip the system board (1) up and forward so that it rests upside down in the bottom cover. Release the ZIF connector (2) to which the docking connector board cable is attached, and then disconnect the docking connector board cable from the system board.
  • Page 67 When the system board has been installed, make sure the power switch (1) engages with the notch (2) built into the power button actuator. Reverse this procedure to install the system board. System board...

  • Page 68: Volume Button Board Cable

    Volume button board cable NOTE: The volume button board cable is included in the Slate Cable Kit, spare part number 793721-001. Before removing the volume button board cable, follow these steps: Shut down the slate. If you are unsure whether the slate is off or in Hibernation, turn the slate on, and then shut it down through the operating system.

  • Page 69: Rtc Battery

    RTC battery Description Spare part number RTC battery (includes cable and double-sided adhesive) 793723-001 Before removing the RTC battery, follow these steps: Shut down the slate. If you are unsure whether the slate is off or in Hibernation, turn the slate on, and then shut it down through the operating system.

  • Page 70: Solid-State Drive

    Reverse this procedure to install the RTC battery. Solid-state drive Description Spare part number 512-GB, M2, SATA-3 solid-state drive 811391-001 256-GB, M2, SATA-3 793709-001 256-GB, M2, SATA-3 solid-state drive supporting TLC 811393-001 256-GB, M2, SATA-3, SED solid-state drive supporting Opal 2 810987-001 256-GB, M2, SanDisk X110 locked solid-state drive 824109-001...
  • Page 71 Remove solid-state drive (2). Reverse this procedure to install the solid-state drive. Solid-state drive...

  • Page 72: Heat Sink

    Heat sink Description Spare part number Heat sink (includes replacement thermal material) 793726-001 Before removing the heat sink, follow these steps: Shut down the slate. If you are unsure whether the slate is off or in Hibernation, turn the slate on, and then shut it down through the operating system.
  • Page 73 Remove the heat sink (2). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board each time the heat sink is removed. Thermal paste is used on the processor (1) and the heat sink section (2) that services it.

  • Page 74: Rear-Facing Webcam

    Rear-facing webcam NOTE: The rear-facing webcam is included in the Webcam Kit, spare part number 793724-001. The rear-facing webcam spare part kit does not include the rear-facing webcam cable. The rear-facing webcam cable is included in the Slate Cable Kit, spare part number 793721-001. Before removing the rear-facing webcam, follow these steps: Shut down the slate.

  • Page 75: Front-Facing Webcam

    Front-facing webcam NOTE: The front-facing webcam is included in the Webcam Kit, spare part number 793724-001, and includes double-sided adhesive. The front-facing webcam spare part kit does not include the front-facing webcam cable. The front-facing webcam cable is included in the Slate Cable Kit, spare part number 793721-001. Before removing the front-facing webcam, follow these steps: Shut down the slate.
  • Page 76 Remove the front-facing webcam (3) and cable. Reverse this procedure to install the front-facing webcam. Chapter 5 Removal and replacement procedures – slate...

  • Page 77: Wwan Antenna

    WWAN antenna NOTE: The WWAN auxiliary and main antennas are included in the Antenna Kit, using the following spare part numbers: ● 805065-001 – For use in African, European, and Middle Eastern countries and regions ● 806251-001 – For use in Japan ●...
  • Page 78 Release the WWAN main antenna (2) transceiver and cable. Detach the WWAN auxiliary antenna transceiver (1) from the bottom cover. (The WWAN auxiliary antenna transceiver is attached to the bottom cover with double-sided adhesive.) Release the WWAN auxiliary antenna cable from the retention tabs (2) built into the bottom cover. Chapter 5 Removal and replacement procedures –...
  • Page 79 Release the WWAN auxiliary antenna (3) transceiver and cable. Reverse this procedure to install the WWAN antenna. WWAN antenna...

  • Page 80: Wlan Antenna

    WLAN antenna NOTE: The WLAN main antenna is included in the Antenna Kit, using the following spare part numbers: ● 805065-001 – For use in African, European, and Middle Eastern countries and regions ● 806251-001 – For use in Japan ●...

  • Page 81: Wigig Antenna

    Reverse this procedure to install the WLAN antenna. WiGig antenna Description Spare part number WiGig antenna (includes WiGig antenna cable and transceiver) 805066-001 Before removing the WiGig antenna, follow these steps: Shut down the slate. If you are unsure whether the slate is off or in Hibernation, turn the slate on, and then shut it down through the operating system.

  • Page 82: Docking Connector Board Cable

    Remove the WiGig antenna (3) cable and transceiver. Reverse this procedure to install the WiGig antenna. Docking connector board cable NOTE: The docking connector board cable is included in the Slate Cable Kit, spare part number 793721-001. Before removing the docking connector board cable, follow these steps: Shut down the slate.
  • Page 83 Remove the docking connector board cable (2). Reverse this procedure to install the docking connector board cable. Docking connector board cable...

  • Page 84: Removal And Replacement Procedures - Keyboard Base

    Make special note of each screw size and location during removal and replacement. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your keyboard base, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Bottom cover...

  • Page 85: Keyboard Base Battery

    Remove the bottom cover (2). Reverse this procedure to install the bottom cover. Keyboard base battery Description Spare part number Battery, 6-cell, 21-WHr, 0.95-AHr, LI (includes cable) 750550-005 Before removing the keyboard base battery, follow these steps: Shut down the keyboard base. If you are unsure whether the keyboard base is off or in Hibernation, turn the keyboard base on, and then shut it down through the operating system.

  • Page 86: Power Connector Cable

    Remove the keyboard base battery (3). Reverse this procedure to install the keyboard base battery. Power connector cable Description Spare part number Power connector cable 793714-001 Before removing the power connector cable, follow these steps: Shut down the keyboard base. If you are unsure whether the keyboard base is off or in Hibernation, turn the keyboard base on, and then shut it down through the operating system.

  • Page 87: Keyboard

    Disconnect the power connector cable (1) from the keyboard base system board. Remove the two Phillips PM2.0×3.6 screws (2) that secure the power connector cable bracket to the top cover. Remove the power connector cable bracket (3). The power connector cable bracket is included in the Keyboard Base Bracket Kit, spare part number 793728-001.
  • Page 88 For use in country or region: Spare part number: For use in country or region: Spare part number: For use in France 793738-051 For use in Slovenia 793738-BA1 For use in Germany 793738-041 For use in South Korea 793738-AD1 For use in Greece 793738-151 For use in Spain 793738-071...
  • Page 89 Insert a case utility tool (4) or similar thin, plastic tool into the keyboard release hole and press on the back of the keyboard. NOTE: When releasing the keyboard, make sure the keyboard backlight cable (5) and the keyboard cable (6) route cleanly through the openings in the top cover. Turn the keyboard base right side up with the front edge toward you.

  • Page 90: Fingerprint Reader Board

    Fingerprint reader board Description Spare part number Fingerprint reader board 793713-001 NOTE: The fingerprint reader board spare part kit does not include the fingerprint reader board cable. The fingerprint reader board cable is included in the Keyboard Base Cable Kit, spare part number 793721-001.

  • Page 91: Touchpad

    Remove the fingerprint reader board (4). Reverse this procedure to install the fingerprint reader board. TouchPad Description Spare part number TouchPad (includes cable) 793720-001 Before removing the TouchPad, follow these steps: Shut down the keyboard base. If you are unsure whether the keyboard base is off or in Hibernation, turn the keyboard base on, and then shut it down through the operating system.

  • Page 92: Smart Card Reader Board

    Remove the TouchPad (3). Reverse this procedure to install the TouchPad. Smart card reader board Description Spare part number Smart card reader board 793711-001 NOTE: The smart card reader board spare part kit does not include the smart card reader board cable. The smart card reader board cable is included in the Keyboard Base Cable Kit, spare part number 793721-001.

  • Page 93: Connector Board

    Remove the five Phillips PM1.5×2.7 screws (3) that secure the smart card reader board to the top cover. Remove the smart card reader board (4). Reverse this procedure to install the smart card reader board. Connector board Description Spare part number Connector board (includes USB port and DisplayPort) 804350-001 NOTE:...

  • Page 94: Keyboard Base System Board

    Release the ZIF connector (1) to which the smart card reader board cable is attached, and then disconnect the smart card reader board cable from the keyboard base connector board. Release the ZIF connector (2) to which the connector board cable is attached, and then disconnect the connector board cable from the keyboard base system board.
  • Page 95 Remove the bottom cover (see Bottom cover on page 74). Remove the keyboard base battery (see Keyboard base battery on page 75). Remove the keyboard base system board: Disconnect the fingerprint reader board cable from the LIF connector (1) on fingerprint reader board. Detach the fingerprint reader board cable (2) from the top cover.
  • Page 96 Release the ZIF connector (5) to which the connector board cable is attached, and then disconnect the connector board cable from the keyboard base system board. Remove the two Phillips PM2.0×2.5 broad head screws (1) that secure the keyboard base system board to the top cover.

  • Page 97: Fingerprint Reader Board Cable

    Remove the keyboard base system board (5) by sliding it up and to the right at an angle. Reverse this procedure to install the keyboard base system board. Fingerprint reader board cable NOTE: The fingerprint reader board cable is included in the Keyboard Base Cable Kit, spare part number 793721-001.

  • Page 98: Kickstand

    Remove the fingerprint reader board cable (2). The fingerprint reader board cable is included in the Keyboard Base Cable Kit, spare part number 793721-001. Reverse this procedure to install the fingerprint reader board cable. Kickstand Description Spare part number Kickstand (includes rubber feet) 793715-001 Kickstand Hinge Kit 793716-001...

  • Page 99: Hinge Assembly

    Remove the kickstand (2). Reverse this procedure to install the kickstand. Hinge assembly Description Spare part number Hinge assembly (includes left and right cables) 793717-001 Before removing the hinge assembly, follow these steps: Shut down the keyboard base. If you are unsure whether the keyboard base is off or in Hibernation, turn the keyboard base on, and then shut it down through the operating system.
  • Page 100 Remove the two Phillips PM2.0×2.5 broad head screws (4) that secure the hinge assembly to the top cover. Remove the hinge assembly (5). Reverse this procedure to install the hinge assembly. Chapter 6 Removal and replacement procedures – Keyboard base...

  • Page 101: Computer Setup (Bios), Tpm, And Hp Sure Start - Windows 10

    To start Computer Setup, follow these steps: ▲ Start Computer Setup. ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. ● Tablets without keyboards: ▲ Turn off the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap to enter Computer Setup.

  • Page 102: Navigating And Selecting In Computer Setup

    Select Main, select Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. NOTE: Your password settings and security settings are not changed when you restore the factory settings. Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10...

  • Page 103: Updating The Bios

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Select the question mark icon in the taskbar.

  • Page 104: Changing The Boot Order Using The F9 Prompt

    To dynamically choose a boot device for the current startup sequence, follow these steps: Access the Boot Device Options menu: ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press to enter the Boot Device Options menu. ●...

  • Page 105: Tpm Bios Settings (Select Products Only)

    BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 106: Hp Pc Hardware Diagnostics (Uefi) - Windows 10

    HP PC Hardware Diagnostics (UEFI) – Windows 10 HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 107: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    Download the latest UEFI version: Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run. Download any version of UEFI for a specific product: Go to http://www.hp.com/support, and then select your country.

  • Page 108: Computer Setup (Bios), Multiboot, And Hp Pc Hardware Diagnostics (Uefi) - Windows 8

    To exit Computer Setup menus without saving your changes: Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. Chapter 9 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) – Windows 8...

  • Page 109: Restoring Factory Settings In Computer Setup

    – or – Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions. –...

  • Page 110: Updating The Bios

    NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates. 100 Chapter 9 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) – Windows 8...

  • Page 111: Using Multiboot

    BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download is complete. If no instructions are revealed, follow these steps: From the Start screen, type file, and then select File Explorer. Click your hard drive designation. The hard drive designation is typically Local Disk (C:). Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update.

  • Page 112: Dynamically Choosing A Boot Device Using The F9 Prompt

    – or – Use the arrow keys to select Main > Save Changes and Exit, and then press enter. 102 Chapter 9 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) – Windows 8...

  • Page 113: Entering Multiboot Express Preferences

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 114: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 115: Computer Setup (Bios), Multiboot, And Hp Pc Hardware Diagnostics (Uefi) - Windows 7

    10 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) – Windows 7 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 116: Restoring Factory Settings In Computer Setup

    Your changes go into effect when the computer restarts. NOTE: Your password settings and security settings are not changed when you restore the factory settings. 106 Chapter 10 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) – Windows 7...

  • Page 117: Updating The Bios

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 118: Using Multiboot

    Press to enter Computer Setup. Use a pointing device or the arrow keys to select the Legacy Boot Order list, and then press enter. 108 Chapter 10 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) – Windows 7...

  • Page 119: Dynamically Choosing A Boot Device Using The F9 Prompt

    To move the device up in the boot order, use a pointing device to click the up arrow, or press the key. – or – To move the device down in the boot order, use a pointing device to click the down arrow, or press the key.

  • Page 120: Using Hp Pc Hardware Diagnostics (Uefi) (Select Models Only)

    To start HP PC Hardware Diagnostics UEFI: Turn on or restart the computer, quickly press esc, and then press f2. After pressing f2, the BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order:...
  • Page 121 Select your computer model, and then select your operating system. In the Diagnostic section, click HP UEFI Support Environment. – or – Click Download, and then select Run. Using HP PC Hardware Diagnostics (UEFI) (select models only) 111...

  • Page 122: 11 Specifications

    11 Specifications Metric U.S. Slate dimensions Width 29.80 cm 11.73 in Depth 19.27 cm 7.59 in Height 1.07 cm 0.42 in Weight 0.82 kg 1.80 lbs System (slate and keyboard base) dimensions Width 29.80 cm 11.73 in Depth 20.42 cm 8.04 in Height 2.08 cm...

  • Page 123: 12 Backup And Recovery - Windows 10

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 124: Creating Hp Recovery Media (Select Products Only)

    Using Windows tools on page 61. ● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted.

  • Page 125: Using Windows Tools

    ● On select products, if you want to recover the computer's original factory partition and content, or if you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 116.

  • Page 126: Recovering Using Hp Recovery Manager

    HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see...

  • Page 127: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 128: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 129: 13 Backup And Recovery - Windows 8

    For detailed instructions on various backup and restore options, perform a search for these topics in Windows Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows includes the User Account Control feature to improve the security of your computer.

  • Page 130: Using The Windows Recovery Tools

    The recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled.

  • Page 131: Using Windows Operating System Media (Purchased Separately)

    To order a Windows operating system DVD, contact support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.

  • Page 132: Using Windows Refresh Or Windows Reset

    For more information on these features, see Windows Help and Support. Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. From the Start screen, type HP Software Setup.

  • Page 133: 14 Backup And Recovery - Windows 7

    14 Backup and recovery – Windows 7 Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps.

  • Page 134: Creating Recovery Media

    HP Recovery Disc Creator can create two kinds of recovery DVDs: ● Windows 7 operating system DVD—Installs the operating system without additional drivers or applications. ● Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP Software Setup utility installs drivers and applications.

  • Page 135: Performing A System Recovery

    To create a backup using Windows Backup and Restore: NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. Select Start > All Programs > Maintenance > Backup and Restore. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create system repair media (select models only).

  • Page 136: Using F11 Recovery Tools (Select Models Only)

    Windows 7 operating system DVD to reboot the computer and repair the operating system. To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/...
  • Page 137 To initiate recovery using a Windows 7 operating system DVD: NOTE: This process takes several minutes. If possible, back up all personal files. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads.

  • Page 138: 15 Statement Of Volatility

    The steps below will remove personal data from the notebook PC, including the nonvolatile memory found in Intel-based and AMD-based system boards. Some of these steps are disclosed in the Maintenance and Service Guides available for HP PC products available on the product support pages at www.hp.com.
  • Page 139 Remove and retain the storage drive or clear the contents of the drive. Hard Disk Drive (HDD) Clear the HDD contents by using the HP Disk Sanitizer® utility or a third party application that, ideally, is U.S. Department of Defense (DOD) 5220.22-M approved.

  • Page 140: Non-Volatile Memory Usage

    Code is updated writing data to battery when the system this memory and management). BIOS is updated. is available on the HP website. Writing data to this ROM in an inappropriate manner can render the PC nonfunctional. DIMM Serial 256 Bytes per...
  • Page 141 Non Volatile Amount (Size) Does this Does this What is the How is data How is this Memory Type memory store memory retain purpose of this input into this memory write customer data? data when memory? memory? protected? power is removed? input using the render the PC...

  • Page 142: Questions And Answers

    Fingerprint 512 KBytes flash Stores By enrolling in Only a digitally reader fingerprint HP ProtectTools signed templates. Security application can Manager. make the call to write to the flash. Questions and answers How can the BIOS settings be restored (returned to default settings)? Turn on or restart the slate and press when prompted near the bottom of the display.
  • Page 143 What is meant by “Restore the nonvolatile memory found in Intel-based system boards?” This relates to clearing the Real Time Clock (RTC) CMOS memory that contains PC configuration data. Does resetting the CMOS configuration memory return the PC back to factory defaults? The process of resetting the CMOS will return certain system settings to factory default but will not reset many of the system data and configuration defaults to their default settings.

  • Page 144: Creating Recovery Media And Backups

    16 Backup and recovery – Windows 7 Your slate includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your slate to a proper working state, all with simple steps. This section provides information about the following processes: ●...

  • Page 145: Creating Recovery Media

    HP Recovery Disc Creator can create two kinds of recovery DVDs: ● Windows 7 operating system DVD—Installs the operating system without additional drivers or applications. ● Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP Software Setup utility installs drivers and applications.

  • Page 146: Performing A System Recovery

    To create a backup using Windows Backup and Restore: NOTE: The backup process may take over an hour, depending on file size and the speed of the slate. Select Start > All Programs > Maintenance > Backup and Restore. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create system repair media (select models only).

  • Page 147: Using F11 Recovery Tools (Select Models Only)

    Windows 7 operating system DVD to reboot the slate and repair the operating system. To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/...
  • Page 148 To initiate recovery using a Windows 7 operating system DVD: NOTE: This process takes several minutes. If possible, back up all personal files. Restart the slate, and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads.

  • Page 149: 17 Power Cord Set Requirements

    17 Power cord set requirements The wide-range input feature of the slate permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the slate meets the requirements for use in the country or region where the equipment is purchased.
  • Page 150 Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 151: 18 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/...

  • Page 152: Index

    Index buttons display panel assembly AC adapter, spare part numbers 26 left TouchPad 14 removal 35 AC adapter/battery light 17 power 7, 16 spare part numbers 20, 35 adapter port 7 right TouchPad 14 display panel cable alignment post 11 rotate lock 6 removal 37 alignment post connector 7...
  • Page 153 89 microphone mute 13 set requirements 139 spare part number 26, 89 mute 13 spare part numbers 28, 29 HP PC Hardware Diagnostics (UEFI) num lock 13 power requirements, product downloading 103 TouchPad 13 description 2, 3 using 103...
  • Page 154 video 1 slate volume button board wireless 1, 2 major components 20 removal 47 product name 1 specifications 112 spare part number 21, 47 slate edge components 6 volume button board bracket slots removal 48 rear-facing webcam memory card reader 7 spare part number 21, 48 location 6 smart card 16...
  • Page 155 removal 67 spare part numbers 22, 67 WWAN module removal 42 spare part numbers 21, 42 Index 145...

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