HP ElitePad 1000 G2 User Manual
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HP ElitePad 1000 G2 User Manual

Hp elitepad 1000 g2 healthcare tablet
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HP ElitePad 1000 G2 Healthcare Tablet
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  • Page 1 HP ElitePad 1000 G2 Healthcare Tablet User Guide...
  • Page 2 Card are trademarks or registered bound by the terms of the HP End User Not all features are available in all editions trademarks of SD-3C in the United States, License Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The tablet and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Protecting your WLAN ..................14 Connecting to a WLAN ..................14 Using Bluetooth wireless devices ..................15 Using HP Mobile Broadband (select models only) ................15 Inserting and removing a micro SIM or microSD card ............16 4 Navigating using touch gestures ........................21 Using touch screen gestures ......................
  • Page 6 Scrolling ..........................22 2-finger pinch zoom ......................23 2-finger click ........................23 Rotating (select models only) .................... 24 Edge swipes ........................24 Right-edge swipe ....................24 Left-edge swipe ....................25 Top-edge swipe ....................25 Using the on-screen keyboard ......................26 5 Detailed functions ............................
  • Page 7 Setting passwords in Computer Setup ................46 Using antivirus software ........................46 Using firewall software ........................46 Installing critical security updates ....................... 47 Using HP Client Security ........................47 9 Maintenance ..............................48 IP-54 rating ............................48 Cleaning your tablet ........................... 49 Cleaning procedures ......................
  • Page 8 11 Computer Setup and HP PC Hardware Diagnostics (UEFI) ................. 54 Using Computer Setup ........................54 Starting Computer Setup ....................54 Navigating and selecting in Computer Setup ..............54 Restoring factory settings in Computer Setup ..............54 Updating the BIOS ......................55 Determining the BIOS version ................

  • Page 9: Welcome

    Welcome After you set up and register the tablet, it is important to take the following steps: Connect to the Internet—Set up your wireless network so that you can connect to the Internet. ● For more information, see Connecting to a network on page Update your antivirus software—Protect your tablet from damage caused by viruses.

  • Page 10: Finding Information

    Go to http://www.hp.com/go/orderdocuments. *You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your tablet and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited Warranty in the box.
  • Page 11 When you request a printed copy of your warranty, please include your product number, warranty period (found on your service label), name, and postal address. IMPORTANT: Do NOT return your HP product to the addresses above. For worldwide support, go to http://h20565.www2.hp.com/portal/site/hpsc. Finding information...

  • Page 12: Getting To Know Your Tablet

    Getting to know your tablet The following sections provide an overview of the HP ElitePad 1000 G2 Heathcare Tablet capabilities. Front ● Back ● ● Bottom ● Labels ● Attaching the hand strap ● Changing your tablet's settings ● Finding your hardware and software information ●...
  • Page 13 To see wireless regulatory notices, see the section of the Environmental Notices that applies to your country or region. To access the user guides, tap the HP Support Assistant app on the Start screen, tap My computer, and then tap User guides.

  • Page 14: Back

    Records video and captures photographs. You can video conference and chat online using streaming video. For information on using the webcam, access HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app.

  • Page 15: Top

    Regulatory, Safety, and information, see the Environmental Notices . To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the tablet speakers are disabled.

  • Page 16: Bottom

    Windows Product Key. You may need the Product Key to update or troubleshoot the operating system. HP platforms with Windows 8 or Windows 8.x preinstalled do not have the physical label. Instead a Digital Product Key is electronically installed.
  • Page 17 Laser label(s) (select models only)—Provide information about using the bar-code scanner laser ● properly. Labels...

  • Page 18: Attaching The Hand Strap

    Attaching the hand strap Attach one of the two provided hand straps to either the left or the right side of the tablet. Retain the second hand strap and use it to replace the first hand strap when it needs to be cleaned. To attach the hand strap: Position the hand strap over either the right or left hand strap connectors on the back of the tablet.

  • Page 19: Using The Tablet's Autorotate Lock Feature

    Update the operating system and other software installed on the tablet as soon as the tablet is connected to the Internet. Access the updates on the HP website at http://www.hp.com. Finding your hardware and software information...

  • Page 20: Connecting To A Network

    10 meters (approximately 33 feet) of each other. For more information about wireless technology, see the information and website links provided in HP Support Assistant. To access HP Support Assistant, on the Start screen, tap the HP Support Assistant app.

  • Page 21: Using An Internet Service Provider

    A large-scale WLAN, such as a corporate or public WLAN, typically uses wireless access points ● that can accommodate a large number of computers and accessories and can separate critical network functions. A home or small office WLAN typically uses a wireless router, which allows several wireless and ●...

  • Page 22: Protecting Your Wlan

    ● Wireless encryption uses security settings to encrypt and decrypt data that is transmitted over the network. For more information, access HP Support Assistant. To access HP Support Assistant, on the Start screen, tap the HP Support Assistant app. Connecting to a WLAN To connect to the WLAN, follow these steps: Be sure that the WLAN device is on.

  • Page 23: Using Bluetooth Wireless Devices

    (PIN), as well as network information. Some tablets include a SIM that is preinstalled. If the SIM is not preinstalled, it may be provided in the HP Mobile Broadband information provided with your tablet, or the mobile network operator may provide it separately from the tablet.

  • Page 24: Inserting And Removing A Micro Sim Or Microsd Card

    HP recommends that HP Custom Integration Services (CIS), an authorized HP service provider, or participants in the HP Self-Maintainer program perform insertion or removal of a micro SIM or microSD card. Any damage caused by the customer removing the tablet from the jacket is not covered under the limited warranty of the product.
  • Page 25 Lift the tablet from the jacket at an angle, starting at the top. Insert the end of a paper clip into the access door release hole (1). Press in gently until the access door is released, and then open the access door (2). Using HP Mobile Broadband (select models only)
  • Page 26 Insert the micro SIM into the micro SIM slot (3) or the microSD card into the microSD card reader. Then, press in to lock it into place. – or – Release the micro SIM or microSD card by pressing on it. Then, remove it. Reseat the access door hinge (1), and then close the access door (2).
  • Page 27 (2). Turn the tablet over and apply pressure to the bottom cover to confirm that the assembly is secure. NOTE: Make sure that the power button is properly positioned in the cutout. Using HP Mobile Broadband (select models only)
  • Page 28 Insert and partially tighten the 12 screws in the order shown in the following figure. Then, firmly tighten the screws. CAUTION: Overtightening the screws can degrade the tablet’s resistance to water and dust. Reconnect external power. Reconnect external devices. Turn on the tablet. Chapter 3 Connecting to a network...

  • Page 29: Navigating Using Touch Gestures

    Navigating using touch gestures Your tablet allows navigation using touch gestures on the touch screen. Using touch screen gestures You can control items on the touch screen directly with your fingers. One-finger slide The one-finger slide is mostly used to pan or scroll through lists and pages, but you can use it for other interactions, too, such as moving an object.

  • Page 30: Tapping

    Tapping To make an on-screen selection, use the tap function. Use one finger to tap an object on the screen to make a selection. Double-tap an item to open it. ● NOTE: Press and hold your finger on an object to open a help screen that provides information about the object.

  • Page 31: 2-Finger Pinch Zoom

    2-finger pinch zoom 2-finger pinch zoom allows you to zoom out or in on images or text. Zoom in by placing two fingers together on the display and then moving your fingers apart. ● Zoom out by placing two fingers apart on the display and then moving your fingers together. ●...

  • Page 32: Rotating (Select Models Only)

    Rotating (select models only) Rotating allows you to turn items such as photos. Anchor the forefinger of your left hand on the object you want to rotate. Using your right hand, ● slide your forefinger around in a sweeping motion from 12 o’clock to 3 o’clock. To reverse the rotation, move your forefinger from 3 o’clock to 12 o’clock.

  • Page 33: Left-Edge Swipe

    Left-edge swipe The left-edge swipe reveals your open apps so that you can switch between them quickly. Swipe your finger gently from the left edge to switch between apps. Without lifting your finger, ● swipe back toward the left edge to display all open apps. Top-edge swipe The top-edge swipe displays app command options that allow you to customize apps.

  • Page 34: Using The On-Screen Keyboard

    Using the on-screen keyboard You may want to enter data into a data field. This may be required when you set up a wireless network configuration or a weather reporting location, or when you access user accounts on Internet sites. The tablet has an on-screen keyboard that is displayed when you need to enter such information into data fields.

  • Page 35: Detailed Functions

    Detailed functions Your tablet includes the following: Integrated speakers ● Integrated microphones ● Integrated webcam ● Bar-code scanner (select models only) ● Multimedia buttons or keys ● NOTE: The I/O door on the bottom of the tablet provides access to multimedia ports. Do not use this door as a handle.

  • Page 36: Adjusting The Volume

    For additional safety information, see the Environmental Notices . To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: Volume can also be controlled through the operating system and some programs.

  • Page 37: Webcam

    For details about using the webcam, see the webcam software Help. Video Your HP tablet is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your tablet without needing to connect to a network.

  • Page 38: Hdmi

    HDMI The HDMI port connects the tablet to an optional video or audio device, such as a high-definition display, or to any compatible digital or audio component. NOTE: To transmit video and/or audio signals through the HDMI port, you need an HDMI cable (purchased separately).

  • Page 39: Bar-Code Scanner (Select Models Only)

    Bar-code scanner (select models only) By default, the tablet is shipped with the tone and volume of the bar-code scanner turned off. To turn on the tone and adjust the volume, use the QR codes available on the HP support website. Go to http://www.hp.com/support and select your country or region.

  • Page 40: Near Field Communications (Nfc)

    Near Field Communications (NFC) You can touch an NFC-compatible device to the center front NFC area on the tablet to wirelessly connect and communicate with the tablet and transfer data back and forth. NFC can also be used for security purposes. See Front on page 4 to locate the NFC tapping area.

  • Page 41: Power Management

    Power management NOTE: Your tablet has a power button. Shutting down the tablet CAUTION: Unsaved information is lost when the tablet shuts down. The shutdown command closes all open programs, including the operating system, and then turns off the tablet. Shut down the tablet when the tablet will be unused and disconnected from external power for an extended period Although you can turn off the tablet with the power button, the recommended procedure is to use the...

  • Page 42: Using The Power Meter And Power Settings

    To monitor the status of your battery, or if the battery is no longer holding a charge, run Battery Check in HP Support Assistant. To access battery information, tap the HP Support Assistant app on the Chapter 6 Power management...

  • Page 43: Finding Additional Battery Information

    Finding additional battery information HP Support Assistant provides the tools and information about the battery. To access battery information, tap the HP Support Assistant app on the Start screen, and then tap Battery and performance. Battery Check tool to test battery performance ●...
  • Page 44 Chapter 6 Power management...

  • Page 45: Identifying Low Battery Levels

    Resolving a low battery level Resolving a low battery level when external power is available Connect one of the following devices: ▲ AC adapter ● Optional docking or expansion device ● Optional power adapter purchased as an accessory from HP ● Setting power options...

  • Page 46: Conserving Battery Power

    Do not charge the tablet battery while you are onboard aircraft. WARNING! To reduce potential safety issues, use only the AC adapter provided with the tablet, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP. Setup Instructions NOTE:...

  • Page 47: External Cards And Devices

    A PIN is needed to gain access to the contents of the microchip. For more information about smart card security features, access HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app.

  • Page 48: Removing A Smart Card

    Removing a smart card Gently lift the I/O door on the back of the tablet to open it. Grasp the edge of the smart card, and then lift it out of the smart card reader. Close the I/O door. Using a USB device Universal Serial Bus (USB) is a hardware interface that can be used to connect an optional external device, such as a USB keyboard, mouse, drive, printer, scanner, or hub.

  • Page 49: Removing A Usb Device

    NOTE: The first time you connect a USB device, a message in the notification area lets you know that the device is recognized by the tablet. Removing a USB device CAUTION: To reduce the risk of damage to a USB connector, do not pull on the cable to remove the USB device.

  • Page 50: Connecting A Stylus

    Connecting a stylus To connect a stylus to the tablet, follow the stylus manufacturer’s instructions for downloading software and drivers, if necessary. To store the stylus: Connect the included stylus holder to the tablet. NOTE: The stylus holder is not reversible. Verify that you have attached it correctly before continuing.

  • Page 51: Using Optional External Devices

    USB port on the tablet. NOTE: HP external USB optical drives should be connected only to powered USB ports; therefore, HP does not recommend connecting HP external USB optical drives to the tablet.

  • Page 52: Installing An Optional Security Cable

    Installing an optional security cable NOTE: A security cable is designed to act as a deterrent, but it may not prevent the tablet from being mishandled or stolen. NOTE: The security cable slot on your tablet might look slightly different from the illustration in this section.

  • Page 53: Security

    Internet. Tablet risk Security feature Unauthorized use of the tablet HP Client Security, in combination with a password or other authentication credential Unauthorized access to Computer Setup and other system BIOS administrator password in Computer Setup identification information...

  • Page 54: Setting Passwords In Windows

    Use HP Password Manager to store all of your user names and passwords for all of your ● websites and applications. You can securely read them in the future if they cannot be remembered. Do not store passwords in a file on the tablet.

  • Page 55: Installing Critical Security Updates

    HP Client Security software is preinstalled on your tablet. This software can be accessed through the HP Client Security tile on the Start screen, the icon on the Windows desktop in the notification area, at the far right of the taskbar, and Windows Control Panel. It provides security features that help protect against unauthorized access to the tablet, networks, and critical data.

  • Page 56: Maintenance

    Maintenance IP-54 rating This tablet is rated IP-54, which means that it is protected against dust and splashing water. To maintain the IP-54 rating, close the audio-in (headphone)/audio-out (microphone) jack and all I/O doors. To close the bottom I/O door: Insert the bottom edge of the I/O door beneath the front edge of the tablet (1), and then press the door to close it (2).

  • Page 57: Cleaning Your Tablet

    Cleaning your tablet Your tablet is treated with Sureshield, an antimicrobial agent which helps protect the tablet. The quick release pins, camera lens, camera flash cover, bar-code reader cover, screws, screen, and HP logo are not treated with Sureshield. To preserve the antimicrobial coating, store your tablet in a cool, dry place and do not freeze it. Avoid heat, sparks, open flame, strong acids, ammonia, oxidizing agents, carbon monoxide, and carbon dioxide.

  • Page 58: Cleaning The Display

    NOTE: When cleaning the tablet, use a circular motion to aid in removing dirt and debris. Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis with the latest versions. Go to http://www.hp.com/support to download the latest versions.

  • Page 59: 10 Backup And Recovery

    For detailed instructions on various backup and restore options, perform a search for these topics in Windows Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows includes the User Account Control feature to improve the security of your tablet.

  • Page 60: Using F11 Recovery Tools

    If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition: Swipe from the right edge of the touch screen, tap Search, and then tap the search box. Type pc, and then tap This PC.

  • Page 61: Using Windows Refresh Or Windows Reset

    Connect the external flash drive. To power on the tablet, press the Power button and Volume down button simultaneously. The Startup menu is displayed. Tap F9 Boot Options. Select the external flash drive as the boot device. Restart the tablet. Using Windows Refresh or Windows Reset When your tablet is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you.

  • Page 62: Computer Setup And Hp Pc Hardware Diagnostics (Uefi)

    To save your changes and exit, select Main, select Save Changes and Exit, and then follow the on-screen instructions. Restoring factory settings in Computer Setup NOTE: Restoring defaults will not change the hard drive mode. Chapter 11 Computer Setup and HP PC Hardware Diagnostics (UEFI)

  • Page 63: Updating The Bios

    Updated versions of the BIOS may be available on the HP website. SoftPaqs Most BIOS updates on the HP website are packaged in compressed files called Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 64: Downloading A Bios Update

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine if the tablet hardware is functioning properly. The tool runs outside of the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components.
  • Page 65 To start HP PC Hardware Diagnostics UEFI: Shut down the tablet if it is not already powered off To power on the tablet, press the Power button, and then press the Volume down button. Select System Diagnostics. Select the type of diagnostic test that you want to run, and then follow the on-screen instructions.

  • Page 66: 12 Specifications

    100–240 V, 50–60 Hz. Although the tablet can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this tablet. The tablet can operate on DC power within the following specifications.

  • Page 67: Appendix A Traveling With The Tablet

    Traveling with the tablet For best results, follow these traveling and shipping tips: Prepare the tablet for traveling or shipping: ● Back up your information. ◦ Remove all external media cards, such as smart cards. ◦ CAUTION: To reduce the risk of damage to the tablet, damage to a drive, or loss of information, remove the media from a drive before shipping, storing, or traveling with a drive.

  • Page 68: Appendix B Troubleshooting

    NOTE: Use only the AC adapter provided with the tablet or one approved by HP for this tablet. If the tablet is plugged into an external power source other than an AC outlet, plug the tablet into ●...

  • Page 69: A Video Is Not Visible On An External Display

    A video is not visible on an external display If both the tablet and an external display device are on, use the on-screen keyboard to press one or more times to switch between the tablet screen and the external display. Configure the monitor settings to make the external display primary: From the Windows desktop, right-click on a blank area of the screen, and select Screen resolution.

  • Page 70: Index

    Near Field Communications 32 checking audio functions 28 high-definition devices, NFC tapping area 5 cleaning your tablet 49 connecting 30 components HP Client Security 47 back 6 HP Mobile Broadband, disabled operating environment 58 bottom 8 optical drive 43 front 4...
  • Page 71 passwords SoftPaqs, downloading 50 Windows administrator 46 software Refresh 53 user 46 antivirus 46 Windows button, identifying 5 pinching touch screen gesture 23 critical updates 47 wireless antennas, identifying 4 ports firewall 46 wireless certification label 8 HDMI 8, 30 speakers, identifying 8 wireless controls, operating power...

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