HP ElitePad 1000 G2 User Manual
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HP ElitePad 1000 G2 User Manual

Healthcare tablet
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HP ElitePad 1000 G2 Healthcare Tablet
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  • Page 1 HP ElitePad 1000 G2 Healthcare Tablet User Guide...
  • Page 2 SD-3C in the United bound by the terms of the HP End User License Not all features are available in all editions of States, other countries or both. Windows is Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The tablet and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Protecting your WLAN ..................... 13 Connecting to a WLAN ..................... 14 Using Bluetooth wireless devices ...................... 15 Using HP Mobile Broadband (select models only) ....................15 Inserting and removing a micro SIM or microSD card ............... 16 4 Navigating using touch gestures ........................21 Using touch screen gestures ..........................
  • Page 6 Scrolling ............................. 22 2-finger pinch zoom .......................... 23 2-finger click ............................23 Rotating (select models only) ......................24 Edge swipes ............................24 Right-edge swipe ......................24 Left-edge swipe ......................25 Top-edge swipe ....................... 25 Using the on-screen keyboard ..........................26 5 Detailed functions ............................
  • Page 7 Setting passwords in Computer Setup ..................... 47 Using antivirus software ............................47 Using firewall software ............................47 Installing critical security updates ........................48 Using HP Client Security ............................48 9 Maintenance ............................... 49 IP-54 rating ................................49 Cleaning your tablet ............................. 50 Cleaning procedures ..........................
  • Page 8 Changing the boot device order ......................53 Using Windows Refresh or Windows Reset ..................54 11 Computer Setup and HP PC Hardware Diagnostics (UEFI) ................55 Using Computer Setup ............................55 Starting Computer Setup ........................55 Navigating and selecting in Computer Setup ................... 55 Restoring factory settings in Computer Setup .................

  • Page 9: Welcome

    Welcome After you set up and register the tablet, it is important to take the following steps: ● Connect to the Internet—Set up your wireless network so that you can connect to the Internet. For more information, see Connecting to a network on page ●...

  • Page 10: Finding Information

    *You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your tablet and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited Warranty in the box. For some countries/regions where the warranty is not provided in printed format, you may request a printed copy from http://www.hp.com/go/...
  • Page 11 When you request a printed copy of your warranty, please include your product number, warranty period (found on your service label), name, and postal address. IMPORTANT: Do NOT return your HP product to the addresses above. For worldwide support, go to http://h20565.www2.hp.com/ portal/site/hpsc.

  • Page 12: Getting To Know Your Tablet

    Getting to know your tablet The following sections provide an overview of the HP ElitePad 1000 G2 Heathcare Tablet capabilities. ● Front ● Back ● ● Bottom ● Labels ● Attaching the hand strap ● Changing your tablet's settings ●...
  • Page 13 To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access the user guides, tap the HP Support Assistant app on the Start screen, tap My computer, and then tap User guides.

  • Page 14: Back

    Records video and captures photographs. You can video conference and chat online using streaming video. For information on using the webcam, access HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app.

  • Page 15: Top

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the tablet speakers are disabled.

  • Page 16: Bottom

    Microsoft® Certificate of Authenticity label (select models only prior to Windows 8)—Contains the Windows Product Key. You may need the Product Key to update or troubleshoot the operating system. HP platforms with Windows 8 or Windows 8.x preinstalled do not have the physical label. Instead a Digital Product Key is electronically installed.
  • Page 17 ● Laser label(s) (select models only)—Provide information about using the bar-code scanner laser properly. Labels...

  • Page 18: Attaching The Hand Strap

    Attaching the hand strap Attach one of the two provided hand straps to either the left or the right side of the tablet. Retain the second hand strap and use it to replace the first hand strap when it needs to be cleaned. To attach the hand strap: Position the hand strap over either the right or left hand strap connectors on the back of the tablet.

  • Page 19: Using The Tablet's Autorotate Lock Feature

    Some updates may affect the way the tablet responds to optional software or external devices. Many updates provide security enhancements. Update the operating system and other software installed on the tablet as soon as the tablet is connected to the Internet. Access the updates on the HP website at http://www.hp.com. Finding your hardware and software information...

  • Page 20: Connecting To A Network

    10 meters (approximately 33 feet) of each other. For more information about wireless technology, see the information and website links provided in HP Support Assistant. To access HP Support Assistant, on the Start screen, tap the HP Support Assistant app. Using the wireless controls The Network and Sharing Center allows you to set up a connection or network, connect to a network, manage wireless networks, and diagnose and repair network problems.

  • Page 21: Using An Internet Service Provider

    To use the WLAN device in your tablet, you must connect to a WLAN infrastructure (provided through a service provider or a public or corporate network). Using an Internet service provider When you are setting up Internet access in your home, you must establish an account with an Internet service provider (ISP).

  • Page 22: Connecting To A Wlan

    Use wireless encryption. Wireless encryption uses security settings to encrypt and decrypt data that is transmitted over the network. For more information, access HP Support Assistant. To access HP Support Assistant, on the Start screen, tap the HP Support Assistant app.

  • Page 23: Using Bluetooth Wireless Devices

    Using HP Mobile Broadband (select models only) HP Mobile Broadband enables your tablet to use WWANs to access the Internet from more places and over larger areas than it can by using WLANs. Using HP Mobile Broadband requires a network service provider (called a mobile network operator), which in most cases is a cellular phone network operator.

  • Page 24: Inserting And Removing A Micro Sim Or Microsd Card

    HP recommends that HP Custom Integration Services (CIS), an authorized HP service provider, or participants in the HP Self-Maintainer program perform insertion or removal of a micro SIM or microSD card. Any damage caused by the customer removing the tablet from the jacket is not covered under the limited warranty of the product.
  • Page 25 Lift the tablet from the jacket at an angle, starting at the top. Insert the end of a paper clip into the access door release hole (1). Press in gently until the access door is released, and then open the access door (2). Using HP Mobile Broadband (select models only)
  • Page 26 Insert the micro SIM into the micro SIM slot (3) or the microSD card into the microSD card reader. Then, press in to lock it into place. – or – Release the micro SIM or microSD card by pressing on it. Then, remove it. Reseat the access door hinge (1), and then close the access door (2).
  • Page 27 (2). Turn the tablet over and apply pressure to the bottom cover to confirm that the assembly is secure. NOTE: Make sure that the power button is properly positioned in the cutout. Using HP Mobile Broadband (select models only)
  • Page 28 Insert and partially tighten the 12 screws in the order shown in the following figure. Then, firmly tighten the screws. CAUTION: Overtightening the screws can degrade the tablet’s resistance to water and dust. Reconnect external power. Reconnect external devices. Turn on the tablet. Chapter 3 Connecting to a network...

  • Page 29: Navigating Using Touch Gestures

    Navigating using touch gestures Your tablet allows navigation using touch gestures on the touch screen. Using touch screen gestures You can control items on the touch screen directly with your fingers. One-finger slide The one-finger slide is mostly used to pan or scroll through lists and pages, but you can use it for other interactions, too, such as moving an object.

  • Page 30: Tapping

    Tapping To make an on-screen selection, use the tap function. ● Use one finger to tap an object on the screen to make a selection. Double-tap an item to open it. NOTE: Press and hold your finger on an object to open a help screen that provides information about the object.

  • Page 31: 2-Finger Pinch Zoom

    2-finger pinch zoom 2-finger pinch zoom allows you to zoom out or in on images or text. ● Zoom in by placing two fingers together on the display and then moving your fingers apart. ● Zoom out by placing two fingers apart on the display and then moving your fingers together. 2-finger click 2-finger click allows you to make menu selections for an object on the screen.

  • Page 32: Rotating (Select Models Only)

    Rotating (select models only) Rotating allows you to turn items such as photos. ● Anchor the forefinger of your left hand on the object you want to rotate. Using your right hand, slide your forefinger around in a sweeping motion from 12 o’clock to 3 o’clock. To reverse the rotation, move your forefinger from 3 o’clock to 12 o’clock.

  • Page 33: Left-Edge Swipe

    Left-edge swipe The left-edge swipe reveals your open apps so that you can switch between them quickly. ● Swipe your finger gently from the left edge to switch between apps. Without lifting your finger, swipe back toward the left edge to display all open apps. Top-edge swipe The top-edge swipe displays app command options that allow you to customize apps.

  • Page 34: Using The On-Screen Keyboard

    Using the on-screen keyboard You may want to enter data into a data field. This may be required when you set up a wireless network configuration or a weather reporting location, or when you access user accounts on Internet sites. The tablet has an on-screen keyboard that is displayed when you need to enter such information into data fields.

  • Page 35: Detailed Functions

    Detailed functions Your tablet includes the following: ● Integrated speakers ● Integrated microphones ● Integrated webcam ● Bar-code scanner (select models only) ● Multimedia buttons or keys NOTE: The I/O door on the bottom of the tablet provides access to multimedia ports. Do not use this door as a handle.

  • Page 36: Adjusting The Volume

    To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: Volume can also be controlled through the operating system and some programs.

  • Page 37: Webcam

    For details about using the webcam, see the webcam software Help. Video Your HP tablet is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your tablet without needing to connect to a network.

  • Page 38: Hdmi

    HDMI The HDMI port connects the tablet to an optional video or audio device, such as a high-definition display, or to any compatible digital or audio component. NOTE: To transmit video and/or audio signals through the HDMI port, you need an HDMI cable (purchased separately).

  • Page 39: Bar-Code Scanner (Select Models Only)

    From the Windows desktop, right-click the Speakers icon in the notification area, at the far right of the taskbar, and then select Playback devices. On the Playback tab, select Speakers. Click Set Default, and then select OK. Bar-code scanner (select models only) To use the bar-code scanner: Open a bar-code reading utility (sold separately) that you have installed on the tablet.

  • Page 40: Configuring The Bar-Code Scanner Volume

    Scan the following QR code. Exit programming mode by scanning the following QR code. The bar-code scanner inserts a carriage return after each scanned bar code until you either repeat the previous procedure or restore the default settings (see Restoring default settings on page 33).

  • Page 41: Restoring Default Settings

    ● To set the volume to medium: ● To set the volume to high: ● To turn the volume off: Exit programming mode by scanning the following QR code. Restoring default settings To restore the bar-code scanner to its original settings: Open programming mode by scanning the following QR code.

  • Page 42: Near Field Communications (Nfc)

    Exit programming mode by scanning the following QR code. Near Field Communications (NFC) You can touch an NFC-compatible device to the center front NFC area on the tablet to wirelessly connect and communicate with the tablet and transfer data back and forth. NFC can also be used for security purposes. Front on page 4 to locate the NFC tapping area.

  • Page 43: Power Management

    Power management NOTE: Your tablet has a power button. Shutting down the tablet CAUTION: Unsaved information is lost when the tablet shuts down. The shutdown command closes all open programs, including the operating system, and then turns off the tablet. Shut down the tablet when the tablet will be unused and disconnected from external power for an extended period Although you can turn off the tablet with the power button, the recommended procedure is to use the...

  • Page 44: Using The Power Meter And Power Settings

    Factory-sealed battery To monitor the status of your battery, or if the battery is no longer holding a charge, run Battery Check in HP Support Assistant. To access battery information, tap the HP Support Assistant app on the Start screen, and then tap Battery and performance.

  • Page 45: Finding Additional Battery Information

    NOTE: The tablet must be connected to external power for Battery Check to work properly. To access battery information, tap the HP Support Assistant app on the Start screen, and then tap Battery and performance. Battery Check examines the battery and its cells to see if they are functioning properly, and then reports the results of the examination.

  • Page 46: Identifying Low Battery Levels

    Resolving a low battery level when external power is available Connect one of the following devices: ▲ ● AC adapter ● Optional docking or expansion device ● Optional power adapter purchased as an accessory from HP Chapter 6 Power management...

  • Page 47: Conserving Battery Power

    WARNING! To reduce potential safety issues, use only the AC adapter provided with the tablet, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP. NOTE: For information on connecting to AC power, see the Setup Instructions poster provided in the tablet box.

  • Page 48: External Cards And Devices

    A PIN is needed to gain access to the contents of the microchip. For more information about smart card security features, access HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app.

  • Page 49: Removing A Smart Card

    Removing a smart card Gently lift the I/O door on the back of the tablet to open it. Grasp the edge of the smart card, and then slide it out of the smart card reader. Close the I/O door. Using a USB device Universal Serial Bus (USB) is a hardware interface that can be used to connect an optional external device, such as a USB keyboard, mouse, drive, printer, scanner, or hub.
  • Page 50 To remove a USB device, save your information and close all programs associated with the device. Click the remove hardware icon on the Windows desktop in the notification area, at the far right of the taskbar, and then follow the on-screen instructions. Remove the device.

  • Page 51: Connecting A Stylus

    Connecting a stylus To connect a stylus to the tablet, follow the stylus manufacturer’s instructions for downloading software and drivers, if necessary. To store the stylus: Connect the included stylus holder to the tablet. NOTE: The stylus holder is not reversible. Verify that you have attached it correctly before continuing. Connect the stylus (not included) to the stylus holder.

  • Page 52: Using Optional External Devices

    USB port on the tablet. NOTE: HP external USB optical drives should be connected only to powered USB ports; therefore, HP does not recommend connecting HP external USB optical drives to the tablet.

  • Page 53: Installing An Optional Security Cable

    Installing an optional security cable NOTE: A security cable is designed to act as a deterrent, but it may not prevent the tablet from being mishandled or stolen. NOTE: The security cable slot on your tablet might look slightly different from the illustration in this section. Getting to know your tablet on page 4 for the location of the security cable slot on your tablet.

  • Page 54: Security

    ● Use HP Password Manager to store all of your user names and passwords for all of your websites and applications. You can securely read them in the future if they cannot be remembered.

  • Page 55: Setting Passwords In Windows

    User password* Protects access to a Windows user account. *For information about setting a Windows administrator password or a Windows user password, access HP Support Assistant. To access HP Support Assistant, on the Start screen, tap the HP Support Assistant app.

  • Page 56: Installing Critical Security Updates

    Using HP Client Security HP Client Security software is preinstalled on your tablet. This software can be accessed through the HP Client Security tile on the Start screen, the icon on the Windows desktop in the notification area, at the far right of the taskbar, and Windows Control Panel.

  • Page 57: Maintenance

    Maintenance IP-54 rating This tablet is rated IP-54, which means that it is protected against dust and splashing water. To maintain the IP-54 rating, close the audio-out (headphone)/audio-in (microphone) combo jack and all I/O doors. To close the bottom I/O door: Insert the bottom edge of the I/O door beneath the front edge of the tablet (1), and then press the door to close it (2).

  • Page 58: Cleaning Your Tablet

    Cleaning your tablet Your tablet is treated with Sureshield, an antimicrobial agent which helps protect the tablet. The quick release pins, camera lens, camera flash cover, bar-code scanner cover, screws, screen, and HP logo are not treated with Sureshield. To preserve the antimicrobial coating, store your tablet in a cool, dry place and do not freeze it. Avoid heat, sparks, open flame, strong acids, ammonia, oxidizing agents, carbon monoxide, and carbon dioxide.

  • Page 59: Cleaning The Display

    When cleaning the tablet, use a circular motion to aid in removing dirt and debris. Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis with the latest versions. Go to http://www.hp.com/support to download the latest versions. You can also register to receive automatic update notifications when they become available.

  • Page 60: 10 Backup And Recovery

    For detailed instructions on various backup and restore options, perform a search for these topics in Windows Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows includes the User Account Control feature to improve the security of your tablet.

  • Page 61: Using F11 Recovery Tools

    If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition: Swipe from the right edge of the touch screen, tap Search, and then tap the search box. Type pc, and then tap This PC.

  • Page 62: Using Windows Refresh Or Windows Reset

    To power on the tablet, press the Power button and Volume down button simultaneously. The Startup menu is displayed. Tap F9 Boot Options. Select the external flash drive as the boot device. Restart the tablet. Using Windows Refresh or Windows Reset When your tablet is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you.

  • Page 63: Computer Setup And Hp Pc Hardware Diagnostics (Uefi)

    11 Computer Setup and HP PC Hardware Diagnostics (UEFI) Using Computer Setup Computer Setup, or F10 BIOS Setup (Basic Input/Output System), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the tablet, and the amount of system and extended memory.

  • Page 64: Updating The Bios

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 65: Downloading A Bios Update

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine if the tablet hardware is functioning properly. The tool runs outside of the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components.
  • Page 66 Select the type of diagnostic test that you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press anywhere on the screen. Chapter 11 Computer Setup and HP PC Hardware Diagnostics (UEFI)

  • Page 67: 12 Specifications

    100–240 V, 50–60 Hz. Although the tablet can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this tablet.

  • Page 68: Accessories And Cables

    Port type Name/description Manufacturer Model number Dock HP ElitePad Docking Station HP ElitePad Docking Station Dock PSU HP AC/DC Power Supply for Dock HSTNN-DA35 AC/DC PSU HP AC/DC Power Supply Delta Electronics, Inc. HSTNN-DA34 Table 12-1 Ports and cabling – Standalone...

  • Page 69: Electromagnetic Emissions

    Guidance and manufacturer’s declaration—electromagnetic emissions The HP ElitePad 1000 G2 Healthcare Tablet is intended for use in the electromagnetic environment specified below. The customer or the user of the HP ElitePad 1000 G2 Healthcare Tablet should assure that it is used in such an environment.
  • Page 70 Guidance and manufacturer’s declaration—electromagnetic immunity The HP ElitePad 1000 G2 Healthcare Tablet is intended for use in the electromagnetic environment specified below. The customer or the user of HP ElitePad 1000 G2 Healthcare Tablet should assure that it is used in such an environment.
  • Page 71 RF transmitters, an electromagnetic site survey should be considered. If the measured field strength in the location in which the HP ElitePad 1000 G2 Healthcare Tablet is used exceeds the applicable RF compliance level above, the HP ElitePad 1000 G2 Healthcare Tablet should be observed to verify normal operation.

  • Page 72: Radiofrequency Bandwidths

    Emissions requirements of cables, transducers, and accessories WARNING! Use of an accessory with the HP ElitePad 1000 G2 Healthcare Tablet other than those specified in the table above may result in increased Emissions or decreased Immunity of the HP ElitePad 1000 G2 Healthcare Tablet.

  • Page 73: Iec 60601-1-2: 2014

    Delta Electronics, Inc. HSTNN-DA34 IEC 60601-1-2: 2014 HP ElitePad 1000 G2 Healthcare Tablet is suitable for use in all establishments, including domestic establishments and those directly connected to the public low-voltage power supply network that supplies buildings used for domestic purposes.

  • Page 74: Electromagnetic And Radiofrequency Emissions

    Portable RF communications equipment (including peripherals such as antenna cables and external antennas) should be used no closer than 30 cm (12 inches) to any part of the HP ElitePad 1000 G2 Healthcare Tablet including cables specified by the manufacturer. Otherwise, degradation of the performance of this equipment could result.
  • Page 75 Guidance and manufacturer’s declaration—electromagnetic immunity The HP ElitePad 1000 G2 Healthcare Tablet is intended for use in the electromagnetic environment specified below. The customer or the user of the HP ElitePad 1000 G2 Healthcare Tablet should assure that it is used in such an environment.

  • Page 76: Radiofrequency Bandwidths

    Guidance and manufacturer’s declaration—electromagnetic immunity Proximity fields from RF Table 12-3 Proximity fields from Table 12-3 Proximity fields from Compliant wireless communication RF wireless communication equipment RF wireless communication equipment on page equipment on page The ISM (industrial, scientific and medical) bands between 0,15 MHz and 80 MHz are 6,765 MHz to 6,795 MHz; 13,553 MHz to 13,567 MHz;...

  • Page 77: Radiofrequency Transmitter Bands And Erp

    Radiofrequency transmitter bands and ERP Transmitter technology Frequency or frequency band ERP (Effective Radiated E.I.R.P. Power) Bluetooth 4.0 2.4 GHz 8.04 dBm 10.19 dBm Wifi 802.11 a/b/g/n 2.4 GHz and 5.0 GHz 2.4 GHz: 17.39 dBm 2.4 GHz: 19.54 dBm 5 GHz: 19.7 dBm 5 GHz: 21.85 dBm NFC ISO18092, ISO14443A/B...

  • Page 78: Appendix A Traveling With The Tablet

    Traveling with the tablet For best results, follow these traveling and shipping tips: ● Prepare the tablet for traveling or shipping: ◦ Back up your information. ◦ Remove all external media cards, such as smart cards. CAUTION: To reduce the risk of damage to the tablet, damage to a drive, or loss of information, remove the media from a drive before shipping, storing, or traveling with a drive.

  • Page 79: Appendix B Troubleshooting

    NOTE: Use only the AC adapter provided with the tablet or one approved by HP for this tablet. ● If the tablet is plugged into an external power source other than an AC outlet, plug the tablet into an AC outlet using the AC adapter.

  • Page 80: A Video Is Not Visible On An External Display

    A video is not visible on an external display If both the tablet and an external display device are on, use the on-screen keyboard to press fn+f4 or more times to switch between the tablet screen and the external display. Configure the monitor settings to make the external display primary: From the Windows desktop, right-click on a blank area of the screen, and select Screen resolution.

  • Page 81: Index

    50 optical drive 44 components HP Client Security 48 optional external devices, using 44 back 6 HP Mobile Broadband, disabled 16 bottom 8 HP PC Hardware Diagnostics (UEFI) front 4 password protection on wakeup 36 top 7...
  • Page 82 passwords SoftPaqs, downloading 51 Windows administrator 47 software Refresh 54 user 47 antivirus 47 Windows button, identifying 5 pinching touch screen gesture 23 critical updates 48 wireless antennas, identifying 4 ports firewall 47 wireless certification label 8 HDMI 8, 30 speakers, identifying 8 wireless controls, operating power...

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