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Notification Settings
To configure Virtual Assist notification settings, perform the following tasks:
On the Secure Virtual Assist > Settings page, click the Notification Settings tab at the
Step 1
bottom of the page.
To automatically email support technicians when a customer logs in to the Virtual Assist queue,
Step 2
enter the technicians' emails in the Technician Email List. Separate multiple emails with semi-
colons (the ; symbol).
The next three fields allow you to customize the email invitation:
Step 3
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These three fields support the following variables to customize and personalize the invitation:
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Note The currently configured mail server and email return address are listed at the bottom of the
Secure Virtual Assist > Settings page. To enable technicians to receive notification emails
and to email Virtual Assist invitations to customers, a mail server must be configured on the
Subject of Invitation - The email subject line.
Support Link Text in Invitation - Text that introduces the link to the URL for accessing
Virtual Assist.
Invitation Message - The body of the invitation email message.
Default Email Address for Invitation - The default source email.
%EXPERTNAME% - The name of the technician sending the invitation email.
%CUSTOMERMSG% - The disclaimer configured on the General Settings tab.
%SUPPORTLINK% - The URL for accessing Virtual Assist.
%ACCESSLINK% - The URL for accessing the SRA Virtual Office.
Secure Virtual Assist Configuration | 217
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