HP Compaq Elite 8300 All-in-One Maintenance & Service Manual
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HP Compaq Elite 8300 All-in-One Maintenance & Service Manual

All-in-one business pc
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Maintenance & Service Guide
HP Compaq Elite 8300 Touch All-in-One
Business PC
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HP Compaq Pro 6300 All-in-One Business PC
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  • Page 1 Maintenance & Service Guide HP Compaq Elite 8300 Touch All-in-One Business PC HP Compaq Elite 8300 All-in-One Business PC HP Compaq Pro 6300 All-in-One Business PC...
  • Page 2 Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

  • Page 3: About This Book

    About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
  • Page 4 About This Book...

  • Page 5: Table Of Contents

    4 HP PC Hardware Diagnostics ........................21 Why run HP PC Hardware Diagnostics ....................21 How to access and run HP PC Hardware Diagnostics ............... 21 Downloading HP PC Hardware Diagnostics to a USB device ............22 5 Serial ATA (SATA) Drive Guidelines and Features ..................23...
  • Page 6 SATA Hard Drive Cables ........................23 SATA Data Cable ......................23 SMART ATA Drives ..........................24 Hard Drive Capacities ........................24 6 Routine Care and Disassembly Preparation ....................25 Electrostatic discharge information ....................26 Generating static ........................ 26 Preventing electrostatic damage to equipment ..............26 Personal grounding methods and equipment ..............
  • Page 7 Serial port ............................55 Webcam module ..........................57 Converter board ..........................60 Touch sensor board ........................... 63 Heat sinks – Graphics board and processor ..................65 Graphics heat sink ......................65 Processor heat sink – model 6300 ..................66 Processor heat sink – model 8300 ..................67 Processor ............................
  • Page 8 Solving internet access problems ..................... 134 Solving software problems ....................... 136 9 POST Error Messages ..........................137 POST Numeric Codes and Text Messages ..................138 Interpreting POST diagnostic front panel LEDs ................146 10 Password Security and Resetting CMOS ....................149 Establishing a Setup or Power-on password ..................

  • Page 9: Product Features

    Product Features Overview Figure 1-1 HP Compaq All-in-One Business PC (model 8300 shown) The HP Compaq All-in-One Business PC offers the following features: ● Integrated All-in-One form factor ● Full HD, LCD display (1920 x 1080) with LED backlighting ◦...
  • Page 10 Optional mSATA module that can be used as a cache or SSD for the Elite 8300 or as a second drive for the Pro 6300 ● Intel Q77 Express chipset – Intel vPro (HP Compaq Elite 8300 All-in-One Business PC) ● Intel Q75 Express chipset (HP Compaq Pro 6300 All-in-One Business PC) ●...

  • Page 11: Front Components

    Front components NOTE: Front components are the same for 6300 and 8300 models. Figure 1-2 Front components Table 1-1 Front components Component Component Webcam with privacy shutter (optional) Mute speaker Dual microphone array (with optional webcam) Reduce volume Webcam activity LED (with optional webcam) Increase volume 16:9 widescreen LED-backlit LCD display Mute microphone...

  • Page 12: Side Components

    Table 1-2 Side components Component Component Hard disc drive activity LED Tray-load optical disc drive HP 6-in-1 media card reader (optional) Optical disc drive eject button (2) USB 3.0 ports Optical disc drive activity LED Microphone/line in jack Power button...

  • Page 13: Rear Components

    Rear components NOTE: Rear components are the same for 6300 and 8300 models. Figure 1-4 Rear components Table 1-3 Rear components Component Component Access panel DisplayPort connector Access panel latches RJ-45 Gigabit Ethernet port Security lock slot Stereo audio line out Power connector Rear port cover (2) PS/2 mouse and keyboard connectors...

  • Page 14: Adjusting The Tilt/Swivel Base

    Adjusting the tilt/swivel base Tilt the computer forward up to -5 degrees or backward up to +30 degrees to set it to a comfortable eye level. Figure 1-5 Adjusting tilt The tilt/swivel base has a swivel pad on the underside that allows you to swivel the computer up to 360 degrees left or right for the best viewing angle.

  • Page 15: Height Adjustable/Recline Stand (Optional)

    Height adjustable/recline stand (optional) An optional stand may be purchased to allow ● height adjustment of 110 mm (4.3 inches) ● rotation from landscape to portrait position ● tilt backward up to +60 degrees ● recline to 30 degrees from the desktop WARNING! If the height adjustable/recline stand is installed, before laying the computer down for service, position the computer vertically by grasping the sides of the display, and then raise the...
  • Page 16 To install the height adjustable stand: Insert the stand into the slots in the rear of the computer. Figure 1-8 Installing the height adjustable stand Install the screws that secure the stand to the computer. Figure 1-9 Installing the height adjustable stand screws Chapter 1 Product Features...

  • Page 17: Installing And Customizing The Software

    If the computer was shipped with Windows 7 loaded, you will be prompted to register the computer with HP Total Care before installing the operating system. You will see a brief movie followed by an online registration form. Fill out the form, click the Begin button, and follow the instructions on the screen.

  • Page 18: Installing Or Upgrading Device Drivers (Windows Systems)

    Corel WinDVD SD and BD – installation software for WinDVD – used to play DVD movies ● HP Insight Diagnostics OR Vision Diagnostics – software to perform diagnostic activities on your Protecting the software To protect the software from loss or damage, keep a backup copy of all system software, applications, and related files stored on the hard drive.

  • Page 19: Computer Setup (F10) Utility

    Computer Setup (F10) Utility Computer Setup (F10) utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, memory, audio, storage, communications, and input devices.

  • Page 20: Using Computer Setup (F10) Utilities

    Using Computer Setup (F10) utilities Computer Setup can be accessed only by turning the computer on or restarting the system. To access the Computer Setup Utilities menu, complete the following steps: Turn on or restart the computer. Press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.

  • Page 21: Computer Setup-File

    Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-1 Computer Setup—File Option Description System Information Lists: ● Product name ● SKU number (some models) ● Processor type/speed/stepping ● Cache size (L1/L2/L3) ●...

  • Page 22: Computer Setup-Storage

    Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-2 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following options may be presented: Hard Disk: Size, model, firmware version, serial number, SMART.

  • Page 23: Computer Setup-Security

    Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-3 Computer Setup—Security Option Description Setup Password Allows you to set and enable a setup (administrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows.
  • Page 24 Table 3-3 Computer Setup—Security (continued) Slot Security Allows you to disable or enable the PCI Express x1 slot. Default is enabled. Network Boot Enables/disables the computer’s ability to boot from an operating system installed on a network server. (Feature available on NIC models only). Default is enable. System IDs Allows you to set: ●...
  • Page 25 Table 3-3 Computer Setup—Security (continued) System Security Data Execution Prevention (some models) (enable/disable) - Helps prevent operating system (some models: these security breaches. Default is enabled. options are hardware Virtualization Technology (VTx/VTd) (some models) (enable/disable) - Controls the virtualization dependent) features of the processor and virtualization DMA remapping features of the chipset.

  • Page 26: Computer Setup-Power

    Computer Setup—Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-4 Computer Setup—Power Option Description ● OS Power Runtime Power Management— Enable/Disable. Allows certain operating systems to reduce Management processor voltage and frequency when the current software load does not require the full capabilities of the processor.

  • Page 27: Computer Setup-Advanced

    Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-5 Computer Setup—Advanced Option Heading Power-On Options Allows you to set: ● POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every x Days). ◦...
  • Page 28 Table 3-5 Computer Setup—Advanced (continued) Bus Options On some models, allows you to enable or disable: ● PCI SERR# Generation. Default is enable. ● PCI VGA Palette Snooping, which sets the VGA palette snooping bit in PCI configuration space; only needed when more than one graphics controller is installed. Default is disable. Device Options Allows you to set: ●...

  • Page 29: Hp Pc Hardware Diagnostics

    HP PC Hardware Diagnostics If HP Support Assistant is unable to detect a problem, try the UEFI-based hardware diagnostic solution that HP includes on all products. Why run HP PC Hardware Diagnostics The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the support process when issues are found.

  • Page 30: Downloading Hp Pc Hardware Diagnostics To A Usb Device

    Enter the product name in the text box and click Search. Select your specific computer model. Select your operating system. In the Diagnostic section, click the HP UEFI Support Environment link. This link provides additional information. - or - Click the Download button and select Run. The download includes instructions (in English) on how to create the CD or install the tools on the USB device.

  • Page 31: Serial Ata (Sata) Drive Guidelines And Features

    3.0 Gb/s SATA Hard Drive Cables SATA Data Cable Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 3.0 Gb/s hard drives.

  • Page 32: Smart Ata Drives

    SMART ATA Drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count, spin retry count, and calibration retry count.

  • Page 33: Routine Care And Disassembly Preparation

    Routine Care and Disassembly Preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.

  • Page 34: Electrostatic Discharge Information

    Electrostatic discharge information A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work perfectly throughout a normal cycle.

  • Page 35: Personal Grounding Methods And Equipment

    ● Always be properly grounded when touching a sensitive component or assembly. ● Avoid contact with pins, leads, or circuitry. ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to equipment: ●...

  • Page 36: Operating Guidelines

    ● Conductive bins and other assembly or soldering aids ● Conductive foam ● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance ● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ●...

  • Page 37: Routine Care

    Routine Care General cleaning safety precautions Never use solvents or flammable solutions to clean the computer. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. Always unplug the computer when cleaning with liquids or damp cloths.

  • Page 38: Cleaning The Display

    If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.

  • Page 39: Cables And Connectors

    Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, their authorized partners, or their agents. Service Considerations...

  • Page 40: Removal And Replacement Procedures All-In One (Aio) Chassis

    Place the computer face down on a soft flat surface. HP recommends that you set down a blanket, towel, or other soft cloth to protect the screen surface from scratches or other damage.

  • Page 41: Removing The Rear Port Cover

    Removing the rear port cover If a cable lock is installed on the rear of the unit, remove the lock. Grasp the rear port cover, then pull it down and off the computer. NOTE: Removing the rear port cover may require that you use a significant amount of force. NOTE: If using forceful pressure on the ribs does not remove security cover, grip the exposed edge of the security cover by the AC plug and pull it straight out.

  • Page 42: Installing An Access Panel Security Screw

    Installing an access panel security screw You may prevent access to internal components by securing the access panel. Screw a T15 tamper- resistant Torx screw through the left latch of the access panel to prevent removal of the panel. NOTE: Spare parts for the security screw or associated hardware are not provided.
  • Page 43 Insert the wireless receiver into a USB 2.0 port on the computer. NOTE: Insert the wireless receiver into a USB 2.0 port that is separated from USB 3.0 devices. Figure 7-4 Installing the wireless receiver Make sure the Power switch on the bottom of the mouse is in the On position. Press and release the Connect button on the bottom of the mouse.

  • Page 44: Access Panel

    Access panel The computer has one main rear access panel that allows access to internal components. To remove the access panel: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 32). Slide the access panel latches toward the edges of the unit, then slide the access panel toward the top of the computer until it slides off the unit.
  • Page 45 To replace the access panel, hold the panel at a 90-degree angle, place the top into the guides in the chassis, and then press down to align it with the guides. Figure 7-7 Replacing the access panel NOTE: Align the bottom of the access panel with the notches on the outside edge of the computer (1) when installing.

  • Page 46: Stand

    Stand The stand is secured with two captive Torx screws. You must remove a plastic cover to gain access to the screws. You must remove the access panel to remove the stand. To remove the stand: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 32).
  • Page 47 Lift the stand up and off the computer. Figure 7-11 Removing the stand To replace the stand, reverse the removal procedures. Stand...

  • Page 48: Lower Panel

    Lower panel The lower panel is located under the stand and on the bottom part of the computer. Figure 7-12 Lower panel location To remove the access panel: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 32).

  • Page 49: Metal Plate

    Metal plate The metal plate is located under the stand. Figure 7-14 Metal plate location To remove the metal plate: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 32). Remove the access panel (see Access panel on page 36).
  • Page 50 Slide the metal plate left to the left (2), and then lift it off the chassis (3). Figure 7-15 Removing the metal plate To replace the lower panel, reverse the removal procedures. Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis...

  • Page 51: Replacing Drives

    Replacing drives Replacing the hard disc drive with a 3.5-inch hard disc drive or a single 2.5-inch drive The hard disc drive is located behind the access panel on the left side of the computer (when viewed from behind). The drive is housed in a removable cage. Figure 7-16 Hard drive location If you choose to install an optional 2.5-inch solid state drive (SSD) or self-encrypting drive (SED), you...
  • Page 52 Pull the latch next to the lower side of the hard disc drive cage away from the cage to release it, then slide the cage toward the edge of the chassis and lift it out. Figure 7-17 Removing the hard disc drive cage Lift the latch on one side of the hard disc drive cage and pull the hard disc drive out of the cage.
  • Page 53 Remove the four mounting screws from the hard disc drive. Be sure to keep the blue rubber grommets with each screw. Figure 7-19 Removing the mounting screws Screw the four mounting screws into the new hard disc drive. Be sure to keep the blue rubber grommets behind each screw.
  • Page 54 Slide the new hard disc drive, or drive adapter bracket holding an optional 2.5-inch drive, into the cage until it snaps in place. Be sure that the connector on the hard disc drive is at the opening of the cage. Figure 7-21 Inserting the hard disc drive into the cage With the hard disc drive connector facing toward the center of the chassis, place the hard disc...

  • Page 55: Replacing The Optical Disc Drive

    Replacing the optical disc drive The optical disc drive is located above the hard disc drive on the left side of the computer (when viewed from behind). The optical drive data cable connects to the SATA2 and SATA PWR2 system board connectors. NOTE: The drive bracket is not spared.
  • Page 56 Lift the tab at the back of the optical disc drive enclosure to release the drive. Figure 7-24 Removing the optical disc drive NOTE: When replacing an optical drive, remove the bracket from the old drive and install it on the new drive.
  • Page 57 Secure the optical disc drive bracket to the new drive with the two screws. Figure 7-26 Attaching the optical disc drive bracket Align the new optical disc drive with the opening in the side of the computer. Push the drive in firmly until it snaps into place.

  • Page 58: Memory

    Memory Memory modules are located on the right side of the computer (viewed from behind). The computer has two memory slots. Figure 7-28 Memory module location For proper system operation, the SODIMMs must be: ● industry-standard 204-pin ● unbuffered non-ECC PC3-10600 DDR3-1600 MHz-compliant ●...
  • Page 59 Preparing to disassemble the computer on page 32). Place the computer face down on a soft flat surface. HP recommends that you set down a blanket, towel, or other soft cloth to protect the screen surface from scratches or other damage.
  • Page 60 To install a memory module, slide the SODIMM into the socket at approximately a 30° angle (1), then press the SODIMM down (2) so that the latches lock it in place. Figure 7-30 Installing a memory module NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket.

  • Page 61: Replacing The Battery

    The lithium battery is only used when the computer is NOT connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/...
  • Page 62 Remove the access panel (see Access panel on page 36). The battery can now be seen on the lower right side of the fan. Figure 7-32 Locating the battery To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery.

  • Page 63: Serial Port

    Serial port The serial port is located near the bottom of the computer below the hard drive. It is secured with one Phillips screw. Figure 7-34 Serial port location To remove the serial port: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 32).
  • Page 64 Remove the cable from its routing path (3), and remove the serial port assembly from the computer. Figure 7-35 Removing the serial port To install the serial port, reverse the removal procedures. Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis...

  • Page 65: Webcam Module

    Webcam module On products that ship with a webcam module, the module is located at the top of the computer beneath the top panel. It is secured with two silver Phillips screws and has one connector. The webcam module is optional. Figure 7-36 Webcam module location To remove the webcam module:...
  • Page 66 Remove the two Torx screws that secure the webcam module bracket to the computer. Figure 7-37 Removing the webcam module Rotate the assembly to gain access to the connector on the module, and then disconnect the cable from the module. Figure 7-38 Disconnecting the webcam module cable Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis...
  • Page 67 To remove the module from the bracket, remove the two Phillips screws that secure the module, and then separate the module from the bracket. Figure 7-39 Disconnecting the webcam module cable To install a webcam module, reverse the removal procedures. Webcam module...

  • Page 68: Converter Board

    Converter board The converter board is located on the left side of the computer (viewed from behind) under the main rear cover. It is secured with two Torx screws and has two connectors. Use the same converter spare part for all display panels; however, you must change jumper settings on the board based on the display panel.
  • Page 69 Remove the two black Torx screws (2) that secure the board to the computer. Note the converter board jumper settings stamped on the chassis (3). Be sure to correctly position the jumpers on the converter board for the installed display panel. Figure 7-41 Removing the converter board Lift the converter board from the computer.
  • Page 70 21.5-inch 23.0-inch To install the converter board, reverse the removal procedures. Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis...

  • Page 71: Touch Sensor Board

    Touch sensor board NOTE: The touch sensor board is located on the right side of the computer (viewed from behind) above the system board. It is secured with one Torx screw and has three connectors. Touch sensor boards are spared with the touch panel spare part kit. Be sure to replace the touch sensor board when replacing a touch display panel.
  • Page 72 Remove the Torx screw (2) that secures the board to the computer. Figure 7-43 Removing the touch sensor board Lift the touch sensor board from the computer. To install the touch sensor board, reverse the removal procedures. Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis...

  • Page 73: Heat Sinks - Graphics Board And Processor

    Heat sinks – Graphics board and processor Separate heat sinks cool the discrete graphic board (select models only) and the processor. If installed, you must remove the smaller graphics heat sink before you can remove the larger processor heat sink. The graphics heat sink is secured with three Torx screws –...

  • Page 74: Processor Heat Sink - Model 6300

    Loosen the two silver captive Torx screws on the heat sink (2), and then lift the heat sink out of the computer (3). CAUTION: Remove heat sink retaining screws in diagonally opposite pairs (as in an X) to even the downward forces on the processor. This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board.

  • Page 75: Processor Heat Sink - Model 8300

    In the order indicated on the heat sink, loosen the four silver captive Torx screws (1) – (4), and then lift the heat sink out of the computer (5). CAUTION: Remove heat sink retaining screws in diagonally opposite pairs (as in an X) to even the downward forces on the processor.
  • Page 76 Lift the heat sink assembly from the computer (6). CAUTION: To reduce a degradation in thermal performance, be sure not to touch the thermal grease on the surface of the processor or the heat sink. Figure 7-47 Removing the processor heat sink — 8300 models If you need to remove the fan from the heat sink, remove the three small Phillips screws that secure the fan to the heat sink, and lift the fan from the heat sink.

  • Page 77: Processor

    Processor Prepare the computer for disassembly (see Preparing to disassemble the computer on page 32). Remove the access panel (see Access panel on page 36). Remove the graphics heat sink (see Graphics heat sink on page 65). Remove the processor heat sink (see Processor heat sink –...

  • Page 78: Msata Solid-State Drive

    After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www.hp.com/support. mSATA Solid-State Drive The mSATA SSD is located on the bottom of the system board.

  • Page 79: Wlan Module

    The WLAN module is located on the left side of the system board. The module is secured with one Phillips screw and has two connected antennas. NOTE: The procedure to replace the WLAN module must be performed by an HP technician. Figure 7-51 WLAN module location...
  • Page 80 Remove the lower panel (see Lower panel on page 40). Remove the metal plate (see Metal plate on page 41). Disconnect the antenna cables from the module (1). Remove the Phillips screw (2) that secures the module to the computer. Figure 7-52 Removing the WLAN module screw and antennas Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis...
  • Page 81 Lift the module to a 45-degree angle (1), and then pull it away to remove it from the socket (2). Figure 7-53 Removing the WLAN module To install the WLAN module, reverse the removal procedures. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. WLAN module...

  • Page 82: Graphics Board

    Graphics board The graphics board is secured with two Torx screws. Removing it allows access to the webcam and allows you to remove the main rear cover. Figure 7-54 Graphics board location To remove the graphics board: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 32).
  • Page 83 Rotate the board upward (2), and then pull it up and away from the connector to remove it from the computer (3). Figure 7-55 Removing the graphics board To replace the graphics board, reverse the removal procedures. Graphics board...

  • Page 84: Speakers

    Speakers On products that ship with speakers, the speakers are located at the bottom of the computer. Two separate speakers are each secured by two Torx screws. To remove the right speaker you have to remove the power supply plug. Speakers are optional.

  • Page 85: Fan

    The fan is located near the middle of the computer and is secured with three Torx screws. You have to remove the metal plate to remove the fan.. To remove the fan assembly: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 32).

  • Page 86: Side Panels

    Side panels The side panels are located one each side of the computer. They are secured with tabs, and the removal procedures are similar for both panels. Figure 7-59 Side panel locations To remove the side panels: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 32).
  • Page 87 Rotate the panel out and off of the computer (2). NOTE: The removal and replacement procedures are similar for both panels. Figure 7-60 Removing the side panels (left side shown) To install the side panels, reverse the removal procedures. Side panels...

  • Page 88: Power Supply

    Power supply The power supply is located at the middle, bottom of the computer. It is secured with two Torx screws. The power connector mounts separately with one Torx screw. The power supply slides out of the bottom of the bracket that secures it. Figure 7-61 Power supply location To remove the power supply:...
  • Page 89 Remove the Torx screw (1) that secures the power connector to the computer, and then lift the connector from atop the speaker (2). Figure 7-62 Removing the power connector Disconnect the cable from the system board connector (1). Position the cable above the power supply (2). Positioning the cable above the power supply makes it easier to slide the power supply downward and out of the bracket that secures it.
  • Page 90 Slide the power supply downward and out of the bracket that houses it. Figure 7-64 Sliding the power supply out of the housing To install the power supply, reverse the removal procedures. Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis...

  • Page 91: System Board

    System board The system board is located on the right side of the computer (viewed from the rear). It is secured with eight Torx screws. To remove the system board: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 32).
  • Page 92 Remove the cable mounting bracket by removing the Torx screw (1), and then sliding it up (2) and lifting it out of the computer. Figure 7-65 Removing the cable mounting bracket On model 6300, remove the eight Torx screws (1) that secure the system board to the computer. On model 8300, remove the ten Torx screws that secure the system board to the computer.
  • Page 93 Slide the system board toward the top of the computer (3), and then lift up the board from left side to prevent interference between the side I/O bracket with the I/O ports on board. Figure 7-66 Removing the system board (model 6300 shown) To install the system board, reverse the removal procedures.
  • Page 94 When replacing the system board, be sure to route the cables correctly. See the following images for cable routing. Route the following cables from under the system board cable mounting bracket: ● Display (LVDS) ● Optical drive data (SATA) ● Optical drive power ●...
  • Page 95 Route the following cables from under the power supply: ● Power button board ● Hard drive data (SATA) ● Hard drive power ● Hood sensor System board...
  • Page 96 Updating SMBIOS Information When replacing the system board, you must reprogram the SMBIOS information on the affected computer. Failure to reprogram the board will result in eventual failure, such as an activation failure (need to reactivate the system) or a system recovery failure. To update SMBIOS information in Computer Setup: Turn on or restart the computer.

  • Page 97: Card Reader Board

    Card reader board The card reader board is located on the right side of the system board. It is secured with two screws. Figure 7-67 Card reader board location To remove the card reader board: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 32).
  • Page 98 Remove the two Phillips screws (1) that secure the board to the system board. Figure 7-68 Removing the card reader board screws Lift the board to a 45-degree angle (1), and then pull it away to remove it from the socket (2). Figure 7-69 Removing the card reader board To install the card reader board, reverse the removal procedures.

  • Page 99: Power Button Board

    Power button board The power button board is located on the bottom left corner of the computer. It is covered by a Mylar shield and has two connectors and one screw. Figure 7-70 Power button board location To remove the power button board: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 32).
  • Page 100 Remove the Torx screw (1) that secures the Mylar that covers the power button board, and then lift the Mylar from the computer (2). NOTE: On some models, the left screw that secures the left speaker (when viewed from the rear) may also secure the Mylar.
  • Page 101 Disconnect the two cables (1) from the board, and then remove the Torx screw that secures the board to the computer (2). Figure 7-72 Removing the power button board Remove the power button board from the computer. To install the power button board, reverse the removal procedures. Power button board...

  • Page 102: Front Bezel

    Front bezel The front bezel is located on the front of the computer and is secured to the main system bracket with eight Torx screws. Replacement bezels include the webcam shutter and capacitive sensor board. On models that do not include a webcam, you must remove the shutter and install the webcam insert (Webcam assembly kit) into the slot in which the webcam would otherwise be installed.
  • Page 103 Remove the Torx screws that secure the bezel to the main system bracket assembly, as follows: ● Model 6300: 11 total screws ◦ Left: 2 screws ◦ Top: 4 screws ◦ Right 2 screws ◦ Bottom: 2 screw Figure 7-74 Front bezel assembly screw locations –...
  • Page 104 ◦ Right 4 screws ◦ Bottom: 2 screw Figure 7-75 Front bezel assembly screw locations – 8300 models Lift the bracket from the bezel. To install the front bezel, reverse the removal procedures. Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis...

  • Page 105: Antenna

    Antenna The antenna route from the WLAN card to the top of the computer. To remove the antenna: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 32). Remove the access panel (see Access panel on page 36).
  • Page 106 Remove the two Torx screws that secure each antenna to the frame. Figure 7-76 Removing the antenna Figure 7-77 Removing the antenna Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis...

  • Page 107: Display Panel

    Note the routing path for each antenna for replacement. Figure 7-78 Antenna routing paths To install the antenna, reverse the removal procedures. Display panel Model 6300 offers three different display panels – LG, AUO, and CMI. Model 8300 offers three different display panels – LG, Samsung, and CMI. Display panels require a backlight cable specific to the manufacturer.
  • Page 108 Remove the power supply (see Power supply on page 80). Remove the speakers (see Speakers on page 76). Remove the side panels (see Side panels on page 78). Remove the front bezel (see Front bezel on page 94). Disconnect the backlight cable from the display panel. NOTE: Replace the backlight cable with the new backlight cable that comes with the new display panel kit.
  • Page 109 Model 6300: Remove the four Torx screws that secure the display panel to the frame. The screw locations for each manufacturer are stamped into the metal. The LG (1) and AUO (2) panels are secured with two screws on each side (left and right). Figure 7-80 Display panel screw locations –...
  • Page 110 Model 8300: Remove the four Torx screws that secure the display panel to the frame. The screw locations for each manufacturer are stamped into the metal. The LG (1) and AUO (2) panels are secured with two screws on each side (left and right). Figure 7-82 Display panel screw locations –...
  • Page 111 Disconnect the display cable from the display panel by pressing in on the tabs (1) on the side of the connector, and pulling the cable from the connector (2). Figure 7-84 Disconnecting the display cable from the display panel Be sure to correctly position the jumpers on the converter board for the installed display panel, as follows: CAUTION: Incorrect jumper placement can result in damage to the converter board and display...
  • Page 112 21.5-inch 23.0-inch To install a display panel, reverse the removal procedures. When replacing a touch display panel, be sure to route the ZIF cables through separate holes in the frame so they correctly connect to the touch sensor board. 104 Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis...

  • Page 113: Hood Sensor

    Hood sensor The hood sensor is located on the bottom left of the computer (when viewed from behind). Figure 7-85 Hood sensor location To remove the hood sensor: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 32).
  • Page 114 Remove the cable from its routing path. Figure 7-86 Hood sensor cable routing path Slide the hood sensor out of its slot built into the chassis. NOTE: the hood sensor fits tightly into the slot. Removal may require a flat-blade screwdriver to help disengage it.

  • Page 115: Hard Drive And Optical Drive Cables And Connectors

    Hard drive and optical drive cables and connectors The hard drive and optical drive connectors are located near the middle of the computer, partially under the main display bracket. Each connector is secured with two Torx screws and has two cables that connect to the system board.
  • Page 116 Disconnect the hard drive cables or the optical drive cables from the system board. NOTE: Be careful not to damage the cable when disconnecting it from the board. Do not pull on the wires. Remove the connector from the computer. Figure 7-89 Removing the hard drive or optical drive connectors To install the hard drive or optical drive connector, reverse the removal procedures.

  • Page 117: Troubleshooting Without Diagnostics

    Misuse of the computer or failure to establish a safe and comfortable work environment may result in discomfort or serious injury. Refer to the Safety & Comfort Guide at http://www.hp.com/ ergo for more information on choosing a workspace and creating a safe and comfortable work environment.

  • Page 118: Solving General Problems

    Solving general problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
  • Page 119 Computer date and time display is incorrect. Cause Solution RTC (real-time clock) battery may need to be replaced. First, reset the date and time under Control Panel (Computer Setup can also be used to update the RTC date NOTE: Connecting the computer to a live AC outlet and time).
  • Page 120 Table 8-1 Solving general problems (continued) Poor performance is experienced. Cause Solution Virus resident on the hard drive. Run virus protection program. Too many applications running. Close unnecessary applications to free up memory. Add more memory. Some applications run in the background and can be closed by right-clicking on their corresponding icons in the task tray.
  • Page 121 System does not power on and the LEDs on the front of the computer are not flashing. Cause Solution System unable to power on. Press and hold the power button for less than 4 seconds. If the hard drive LED turns green, then: Check that the voltage selector, located on the rear of the power supply on some models, is set to the appropriate voltage.

  • Page 122: Solving Power Problems

    Solving power problems Common causes and solutions for power problems are listed in the following table. Table 8-2 Solving power problems Computer powered off automatically and the Power LED flashes red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Processor thermal protection activated:...
  • Page 123 Disk transaction problem. Cause Solution Either the directory structure is bad or there is a problem with Right-click Start, click Explore, and right-click on a drive. a file. Select Properties then select the Tools tab. Under Error- checking click Check Now. Drive not found (identified).
  • Page 124 Table 8-3 Solving hard drive problems (continued) Nonsystem disk/NTLDR missing message. Cause Solution Bootable hard drive is not attached as first in a multi-hard If attempting to boot from a hard drive, ensure it is attached drive configuration. to the system board dark blue SATA connector. Bootable hard drive's controller is not listed first in the Boot Run the Computer Setup utility and select Storage >...

  • Page 125: Solving Media Card Reader Problems

    The removable hard drive enclosure is beeping and the green LED is flashing. Cause Solution Fan failure alarm on the removable hard drive enclosure has Shut down the computer and contact HP for a replacement been activated. enclosure. Solving media card reader problems...

  • Page 126: Solving Display Problems

    (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. 118 Chapter 8 Troubleshooting Without Diagnostics...
  • Page 127 Blank screen and the power LED flashes red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video graphics error. For systems with a graphics card: Reseat the graphics card.

  • Page 128: Solving Audio Problems

    Table 8-5 Solving display problems (continued) Fuzzy focus; streaking, ghosting, or shadowing effects; horizontal scrolling lines; faint vertical bars; or unable to center the picture on the screen (flat panel monitors using an analog VGA input connection only). Cause Solution Driver issue.
  • Page 129 Table 8-6 Solving audio problems (continued) Sound does not come out of the speaker or headphones. Cause Solution Digital CD audio is not enabled. Enable digital CD audio. In the Device Manager, right-click on the CD/DVD device and select Properties. Make sure Enable digital CD audio for this CD-ROM device is checked.

  • Page 130: Solving Printer Problems

    There is no sound or sound volume is too low. Cause Solution The application is set to use a different audio device than Some graphics cards support audio over the DisplayPort speakers. connection, so multiple audio devices may be listed in Device Manager.

  • Page 131: Solving Keyboard And Mouse Problems

    Table 8-7 Solving printer problems (continued) Printer prints garbled information. Cause Solution The cables may not be connected properly. Reconnect all cables. Printer memory may be overloaded. Reset the printer by turning it off for one minute, then turn it back on.
  • Page 132 Table 8-9 Solving Mouse Problems Mouse does not respond to movement or is too slow. Cause Solution Mouse connector is not properly plugged into the back of the Shut down the computer using the keyboard. computer. Press the Ctrl keys at the same time (or press Windows logo key) to display the Start menu.

  • Page 133: Solving Hardware Installation Problems

    Solving hardware installation problems You may need to reconfigure the computer when you add or remove hardware. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non–plug and play device, you must reconfigure the computer after completing installation of the new hardware.
  • Page 134 DIMM1 must always be installed. DIMM1 must be installed before DIMM3. Replace third-party memory with HP memory. Replace the system board. Power LED flashes red six times, once every second, followed by a two second pause, and the computer beeps six times.

  • Page 135: Solving Network Problems

    Solving network problems Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling. Table 8-11 Solving network problems Wake-on-LAN feature is not functioning. Cause Solution S5 Maximum Power Saving feature is enabled.
  • Page 136 Table 8-11 Solving network problems (continued) Network status link light never flashes. NOTE: The network status light is supposed to flash when there is network activity. Cause Solution Network controller is disabled. Run Computer Setup and enable network controller. Enable the network controller in the operating system via Device Manager.

  • Page 137: Solving Memory Problems

    DIMM module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.
  • Page 138 Memory is installed incorrectly or is bad. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. 130 Chapter 8 Troubleshooting Without Diagnostics...

  • Page 139: Solving Processor Problems

    Solving processor problems If you encounter processor problems, common causes and solutions are listed in the following table. Table 8-13 Solving processor problems Poor performance is experienced. Cause Solution Processor is hot. Make sure the airflow to the computer is not blocked. Make sure the fans are connected and working properly (some fans only operate when needed).
  • Page 140 Table 8-14 Solving CD-ROM and DVD problems (continued) System will not boot from CD-ROM or DVD drive. Cause Solution Non-bootable CD in drive. Try a bootable CD in the drive. Boot order not correct. Run the Computer Setup utility and change boot sequence in Storage >...

  • Page 141: Solving Usb Flash Drive Problems

    Cannot eject compact disc (tray-load unit). Cause Solution Disc not properly seated in the drive. Turn off the computer and insert a thin metal rod into the emergency eject hole and push firmly. Slowly pull the tray out from the drive until the tray is fully extended, then remove the disc.

  • Page 142: Solving Internet Access Problems

    USB flash drive not found (identified). Cause Solution The device is attached to a USB port that has been hidden in Run the Computer Setup utility and ensure that “Device Computer Setup. available” is selected for “Front USB Ports” and “Rear USB Ports”...
  • Page 143 Table 8-16 Solving internet access problems (continued) Unable to connect to the Internet. Cause Solution The CAT5 UTP cable is disconnected. Connect the CAT5 UTP cable between the cable modem and the computers’s RJ-45 connector. (If the connection is good, the “PC” LED light on the front of the cable/DSL modem will be on.) IP address is not configured properly.

  • Page 144: Solving Software Problems

    If you encounter software problems, see the applicable solutions listed in the following table. Table 8-17 Solving software problems Computer will not continue and no HP logo screen has appeared. Cause Solution POST error has occurred.

  • Page 145: Post Error Messages

    POST Error Messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.

  • Page 146: Post Numeric Codes And Text Messages

    164-MemorySize Error Memory configuration incorrect. Run Computer Setup or Windows utilities. Make sure the memory module(s) are installed properly. If third-party memory has been added, test using HP-only memory. Verify proper memory module type. 138 Chapter 9 POST Error Messages...
  • Page 147 Table 9-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 201-Memory Error RAM failure. Ensure memory modules are correctly installed. Verify proper memory module type. Remove and replace the identified faulty memory module(s). If the error persists after replacing memory modules, replace the system board.
  • Page 148 Table 9-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 501-Display Adapter Failure Graphics display controller. Reseat the graphics card (if applicable). Clear CMOS. (See Appendix B, Password Security and Resetting CMOS on page 149.) Verify monitor is attached and turned Replace the graphics card (if possible).
  • Page 149 Drive Protection System test under Storage > DPS Self-test. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 1796-SATA Cabling Error One or more SATA devices are improperly Ensure SATA connectors are used in attached.
  • Page 150 Table 9-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2200-PMM Allocation Error during MEBx Memory error during POST execution of the Reboot the computer. Download Management Engine (ME) BIOS Extensions Unplug the power cord, re-seat the option ROM.
  • Page 151 Table 9-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2204-Inventory error during MEBx execution BIOS information passed to the MEBx Reboot the computer. resulted in a failure. If the error persists, update to the latest BIOS version.
  • Page 152 Table 9-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2220-USB Key Provisioning file has Provisioning file contained on the USB key Reboot the computer. mismatch version is not a valid version for the current ME If the error persists and system BIOS firmware.
  • Page 153 Table 9-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action Invalid Electronic Serial Number Electronic serial number is missing. Enter the correct serial number in Computer Setup. Network Server Mode Active and No Keyboard failure while Network Server Reconnect keyboard with computer Keyboard Attached Mode enabled.

  • Page 154: Interpreting Post Diagnostic Front Panel Leds

    Interpreting POST diagnostic front panel LEDs This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
  • Page 155 LEDs continue Reseat DIMMs. until problem is solved. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Red Power LED flashes six Pre-video graphics error. For systems with a graphics card: times, once every second, Reseat the graphics card.
  • Page 156 Table 9-2 Diagnostic front panel LEDs and audible codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes nine System powers on but is Unplug the AC power cord from the times, once every second, unable to boot. computer, wait 30 seconds, then plug the followed by a two second power cord back in to the computer.

  • Page 157: Password Security And Resetting Cmos

    10 Password Security and Resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the information on the computer except Computer Setup.

  • Page 158: Establishing A Setup Or Power-On Password

    Establishing a Setup or Power-on password To establish the power-on or setup password features, complete the following steps: Turn on or restart the computer. As soon as the computer turns on, press the key while “Press the ESC key for Startup Menu”...

  • Page 159: Resetting The Setup And Power-On Password

    The password jumper is blue so that it can be easily identified. For assistance locating the password jumper and other system board components, see the Illustrated Parts & Service Map (IPSM). The IPSM can be downloaded from http://www.hp.com/support. Remove the jumper.

  • Page 160: Clearing And Resetting The Cmos

    Clearing and resetting the CMOS The computer’s configuration memory (CMOS) stores information about the computer’s configuration. The CMOS button resets CMOS but does not clear the power-on and setup passwords. Clearing CMOS will clear the Active Management Technology (AMT) settings in the Management Engine BIOS Extension (MEBx), including the password.
  • Page 161 Locate, press, and hold the CMOS button in for five seconds. NOTE: Make sure you have disconnected the AC power cord from the wall outlet. The CMOS button will not clear CMOS if the power cord is connected. Figure 10-1 CMOS button NOTE: For assistance locating the CMOS button and other system board components, see the...

  • Page 162: 154 Appendix A Power Cord Set Requirements

    Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.

  • Page 163: Country-Specific Requirements

    Country-specific requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...

  • Page 164: Appendix B Specifications

    Specifications 8300 models Table B-1 Specifications Dimensions (with stand) 17.2 in 43.6 cm Height 22.1 in 56.2 cm Width 7.7 in 19.6 cm Depth Approximate Weight (with stand) 21.7 lb – 25.5 lbs 9.85 kg – 11.55 kg Temperature Range 50°...

  • Page 165: 6300 Models

    6300 models Table B-2 Specifications Dimensions (with stand) 16.8 in 42.6 cm Height 20.5 in 52.2 cm Width 7.7 in 19.6 cm Depth Approximate Weight (with stand) 19.5 lb – 22.2 lbs 8.83 kg – 10.08 kg Temperature Range 50° to 95°F 10°...

  • Page 166: Index

    Index computer cleaning 29 hard drive connector access panel converter board removing 107 removing 36 removing 60 hard drive problems 114 antenna country power cord set hardware installation problems removing 97 requirements 155 audible codes 146 heat sink audio problems 120 removing 65 display panel height adjustment 7...
  • Page 167 memory problems 129 network 127 metal plate power 114 safety and comfort 109 removing 41 printer 122 safety precautions monitor problems 118 processor 131 cleaning 29 mouse software 136 SATA cleaning 30 processor problems 131 connectors on system board synchronizing wireless 34 mouse problems 123 data cable pinouts 23 rear components 5...
  • Page 168 touch sensor board removing 63 ventilation, proper 28 Wake-on-LAN feature 127 webcam module removing 57 WLAN module removing 71 160 Index...

This manual is also suitable for:

Compaq pro 6300 all-in-oneCompaq elite 8300 touch

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