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GE PB3-POS-RP ProBridge User Manual

General electric probridge user manual
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PB3-POS-RP ProBridge

User Manual

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Summary of Contents for GE PB3-POS-RP ProBridge

  • Page 1: User Manual

    PB3-POS-RP ProBridge User Manual...
  • Page 2 ACCEPTANCE OF THE AGREEMENT TERMS. IF THESE TERMS ARE NOT ACCEPTABLE, RETURN THE UNUSED PROGRAM AND ANY ACCOMPANYING DOCUMENTATION TO GE FOR A FULL REFUND OF THE LICENSE FEE PAID. (FOR INFORMATION REGARDING THE RETURN OF PROGRAMS ENCODED OR INCORPORATED WITHIN EQUIPMENT, CONTACT THE NEAREST GE SALES OFFICE.)

  • Page 3: Table Of Contents

    ABLE OF ONTENTS EFORE EGIN ...7 NTRODUCTION PB3-POS-RP O VERVIEW ...8 OMPATIBILITY DDITIONAL QUIPMENT ...8 ISCLAIMER PB3 S YSTEM OMPONENTS NSTALLATION NVIRONMENT ...11 OWER ...13 NSTALLATION PB3 C ...13 OMPONENTS YPICAL YSTEM AYOUT EQUIRED WITCH EFAULT ACTORY ETAILED NSTALLATION ...5 ...7...
  • Page 4 PB3-POS-RP ProBridge User Manual ERIFY PERATION WITCH SW1 S ETTINGS SW2 S ETTINGS SW3 S ETTINGS SW4 S ETTINGS ROUBLESHOOTING YPERTERMINAL QUIPMENT EQUIRED ...28 ETUP PB3 S PECIFICATIONS ABLE PECIFICATIONS ONTACTING TECHNICAL SUPPORT NLINE PUBLICATION LIBRARY ... 17 ...19 ETTINGS ...19...

  • Page 5: Before You Begin

    For assistance in installing, operating, maintaining, and troubleshooting this product, refer to this document and any other documentation provided. If you still have questions, contact Technical Support: GE Security Call: 888-437-3287 Note: You should be at the equipment, ready with details before calling Technical Support.
  • Page 6 PB3-POS-RP ProBridge User Manual * WARNING: Improper use of this equipment can cause severe bodily injury or equipment damage. ** CAUTION: Improper use of this equipment can cause equipment damage. Note: Notes contain important information about a product or procedure.

  • Page 7: Introduction

    PB3-POS-RP Overview The GE PB3-POS-RP (PB3) is a specific model of ProBridge that interfaces the DVMRe family of digital video multiplexer/recorders to retail point-of-sale (POS) devices often identified as electronic cash registers (ECRs) and some ATM’s.

  • Page 8: Compatibility

    PB3-POS-RP ProBridge User Manual Compatibility The PB3 is compatible with the following GE DVMRe products: DVMRe Type DVMRe-CD/CS DVMRe-eZ DVMRe-CT and DVMRe-CT II DVMRe-eZT (Triplex) StoreSafe and StoreSafe Pro II To verify the software version in your DVMRe, note the display which identifies the version when the unit boots-up or you can click the About box in the Main Menu.

  • Page 9: Pb3 System Components

    GE assumes no responsibility for the amount and type of information available, the operation, non- operation or erroneous operation of the customer provided equipment that interfaces with the ProBridge. PB3 System Components You should find the following PB3 system components when the product is unboxed.

  • Page 10: Installation Environment

    • (1) P/N 4010-0007: 12VDC 120VAC Power Supply or (1) P/N 4010-0008: 12VDC 220VAC Power Supply. • (1) P/N 0150-0231C: PB3-POS-RP User Manual. Installation Environment Power: Ensure that the installation site’s AC power is stable and within the rated voltage of the external power supply. If the site’s AC power is likely to have spikes or dips, use power line...

  • Page 11: Power

    Moisture: Do not expose the unit to rain or moisture. Moisture can damage internal components. Do not install this unit near sources of water. RS232 Limitations: Cable length between the POS device and the PB3 is limited to 50’. Cable length between the PB3 unit and the DVMRe is also limited to 50’.
  • Page 12 PB3-POS-RP ProBridge User Manual Voltage: 120 VAC Tolerance: ±10% Frequency: 60 Hz Voltage: 12 VDC Current: 110 mA Power: 1.3 Watts Connector: 2.1mm female barrel. Center Positive Voltage: 220 Volt AC Tolerance: ±10% Frequency: 50 Hz Voltage: 12 Volt DC Current: 110mA Power: 1.3 Watts...

  • Page 13: Installation

    Installation Before installation please familiarize yourself with the PB3 and its typical system layout. PB3 Components Figure 2-1. ProBridge Components.

  • Page 14: Typical System Layout

    PB3-POS-RP ProBridge User Manual Typical System Layout RS232/2 Port ** IMPORTANT: Your system’s layout, camera assignment, PB3 termination, and serial device model should all be selected before starting the installation. DVMRe Triplex 4310-0034B RJ45 to RJ45 Cable Port 1 Port 0...

  • Page 15: Required Dip Switch Information

    Required Dip Switch Information Dipswitch 1-4 Dipswitch 5-8 Dipswitch 1 Dipswitch 2-4 Dipswitch 5-8 Dipswitch 1-8 Dipswitch 3 *These settings should be set before beginning the installation. Default (Factory) Dipswitch Settings Special Functions (See Section Camera Assignment* Reserved Baud Rate Protocol serial device Device Select* ProBridge Termination*...

  • Page 16: Detailed Installation Steps

    PB3-POS-RP ProBridge User Manual Switch Settings as shown above are: • Camera Number 1 (SW1 5-8) • Generic Printer (SW3 1-8) • PB3 Termination OFF (SW4 3) Detailed Installation Steps Note: Modify the DVMRe’s default baud rate of 19200 to 57600.

  • Page 17: Verify Operation

    6) If more than one cash register interface is to be installed repeat steps 1-4 above for each additional cash register. 7) Connect each PB3 unit together by using an RS485 cable with RJ-45 connectors on each end. Connect to either receptacle on Port 0 to interconnect the PB3 units using an “in”...
  • Page 18 PB3-POS-RP ProBridge User Manual If the unit fails to display transaction text, please go to the troubleshooting section of this manual.

  • Page 19: Dip Switch Settings

    Dip Switch Settings This chapter deals in detail with the Dip Switch Settings. The PB3 must be re-initialized before any changes to the switch settings will be recognized. SW1 Settings SW1 –Switches 1-4 The first four switch positions on SW1 are programmed to provide special functions on the PB3 for display and troubleshooting.
  • Page 20 PB3-POS-RP ProBridge User Manual Demo Mode (Simulated Message) This setting permits the PB3 to send a simulated POS transaction message to the DVMRe/Triplex. This is useful for troubleshooting or for demonstrating PB3 functionality without having a POS device connected. As a troubleshooting tool, this...
  • Page 21 SW1 - Switches 5-8 Dipswitches 5 thru 8 on SW1 assigns transaction text for that cash register’s PB3 unit to a specific camera on the DVMRe. Camera Number...

  • Page 22: Sw2 Settings

    PB3-POS-RP ProBridge User Manual SW2 Settings SW2 - Switch 1 Switch 1 on SW2 is reserved for Technical Support personnel. Do not use. SW2 - Switches 2-4 Switches 2-4 on SW2 are used to modify the baud rate on Port 2 of the PB3 should the POS device you are using require it.
  • Page 23 SW2 - Switches 5-8 Switches 5-8 on SW2 are used to modify the communication transfer protocol on Port 2 of the PB3 should the POS device you are using require it. The protocol listed here consists of 3 user definable settings: The Start Bit, The Stop Bit, and Parity. These can be expressed as follows: •...

  • Page 24: Sw3 Settings

    PB3-POS-RP ProBridge User Manual SW3 Settings SW3 - Switches 1-8 Switches 1 thru 8 on SW3 define the serial device used for the interface. The selection predetermines the Baud Rate and Protocol for the target serial device. Baud Rate and Protocol can be manually overridden using the dipswitches for these elements.
  • Page 25 Printer Serial DA Generic Citizen POS Epson TM88 Pinnacle Radiant Speedway Gilbarco Wayne Dresser Epson TM300A Axhiom 7158 VeriFone NCR 7156 POS server Teller LP Fujitsu Pole Samsung 5215 XAPCOM Positouch 1 Positouch 2 MICROS POS Axiohm A758 Challenger...

  • Page 26: Sw4 Settings

    PB3-POS-RP ProBridge User Manual SW4 Settings SW4 – Switches 1,2, 4-6 These switches are reserved for Technical Support personnel. Do not use. SW4 - Switch 3 Switch 3 on SW4 is used for signal termination for Port 0 on the PB3.

  • Page 27: Troubleshooting

    Troubleshooting Problem *Unable to verify capture of text. Garbled text. * Use Demo mode to verify that the PB3 is passing data to the DVMRe. Probable Cause No power. Incorrect cabling. Incorrect switch settings. Incorrect baud rate Solution Check power. Check cables.

  • Page 28: Hyperterminal Setup

    PB3-POS-RP ProBridge User Manual Hyperterminal Setup Manual configuration can also be completed using Windows HyperTerminal in stead of the DIP switches. Manual configuration should only be used if the “POS Device Selection” does not conform to your specific device because baud rates or protocols are slightly different than the default values for the selected device.
  • Page 29 Figure 5-1. Laptop connected to PB3 running HyperTerminal. Open a new Connection (FILE>NEW): Under “Connect Using” option select “COM1”. Give the connection a name and select an Icon. Click OK.
  • Page 30 PB3-POS-RP ProBridge User Manual The Com1 Properties menu will appear. Select the following settings to complete the setup: Bits per Second = 57600 Data Bits = 8 Parity = None Stop Bits = 1 Flow Control = None Power up the PB3 unit by plugging in the power supply.
  • Page 31 The configurable settings are: • Protocol • Baud Rate • Parity • # of Stop Bits • Character Set • POS Device Type Once HyperTerminal mode is set up, press the “Enter” key twice. The following menu will appear: To make a menu selection, enter the number of the element and press “Enter”.
  • Page 32 PB3-POS-RP ProBridge User Manual Main Menu Option 2 (Port #2) Port #2 is an RS-232 port that connects the PB3 unit to the serial device Interconnect Cable. The settings will vary based upon the type of serial device in use.
  • Page 33 Menu Selection 2 – Protocol Options • Asynchronous Menu Selection 3 – Baud Rate Baud Rate is only used if Protocol option selected is Asynchronous. • 1200 • 2400 • 4800 • 9600 • 14.4K • 19.2K • 38.4K Menu Selection 4 – Parity •...
  • Page 34 PB3-POS-RP ProBridge User Manual Menu Selection 6 – Code (Character) The available selections are: • 7-Bit ASCII • 8-Bit ASCII Menus Selection 7 – Device Type Serial data analyzer Citizen POS printer Pinnacle POS Speedway POS Wayne/Dresser Axhiom printer 7158...
  • Page 35 Main Menu Option 3 (Text Setup) The Text Setup menus allow the user to use some text filtering options. These options allow the user to filter out excess data. Select the Text Setup option from the Main Menu. Once you have selected this option, there will be multiple selections available for each element.
  • Page 36 PB3-POS-RP ProBridge User Manual Bypass Count The Bypass Count is the number of characters to bypass or ignore excluding the characters in the Text String. The Bypass Count can be entered when you enter the sequence: 3 > Enter. Enter Count: _ The range of the Bypass Count is 0 to 255.
  • Page 37 Linefeed), the PB3 will output both a Carriage Return and a Line Feed. If this option is disabled then, the PB3 will not append any extra characters. Toggle the Append Line Feed option by entering the number ‘5’ followed by the Enter key. 5 >...
  • Page 38 PB3-POS-RP ProBridge User Manual An example of the setup above is shown in the following illustration. Receipt 11/16/03 Coke...$1.49 Bottled Water...$2.50 Potato Chips...$3.00 Subtotal...$6.99 Tax...$0.31 Total...$7.20 Thank you! Please come again! Figure 5-2. Example of Text Filtering and Bypass Count options.
  • Page 39 Main Menu Option 4 (Alarm Setup) Use this option to enable or disable alarm mode and to customize the text to display for each alarm. Select option #4 to display the following screen To change the alarm mode select option #2 and press the enter button.

  • Page 40: Pb3 Specifications

    DC Power Power Supply Voltage: Current: Power: Note: All specifications are subject to change without notice. GE believes that all specifications are correct, however no liability is assumed for omissions or errors. Physical Metal enclosure. 4.0 x 7.0 x 1.0” (100 x 175 x 25 mm) 4.8 oz (136 g)

  • Page 41: Cable Specifications

    Cable Specifications ProBridge to Triplex (DVMRe-CT) RJ45 Connector Part Number : 4310-0034B Communication Type: RS232 Connector Type: RJ-45, RJ-45 Cable Required: 5 Foot RJ-45 to RJ-45 Triplex RS232 Cable (Supplied). Connects ProBridge to DVMRe-CT. Pin 8: Pin 7: Common Pin 6: A- Pin 5: Rcv Pin 4: Tx Pin 3: A+...
  • Page 42 PB3-POS-RP ProBridge User Manual ProBridge to DVMRe (DVMRe-CD/S) RJ45 Connector Part Number : 4310-0047B Communication Type: RS232 Connector Type: RJ-45 ,DB9F Cable Required: 6 Foot RJ-45 to DB9F RS232 Cable (Supplied). Connects ProBridge to DVMRe- CD/CS. NOTE: This cable also used for...
  • Page 43 ProBridge to ProBridge Cable RJ45 Connector Part Number : Installer Provided Communication Type: RS-485 Connector Type: RJ45, RJ45 Cable Required: RS-485 Interconnect Cable (up to 3,000’)). Interconnects multiple PB3’s in a RS485 network. Pin 8: Brown Pin 7: Brown/White RS485 - Pin 6: Green Pin 5: Blue/White Pin 4: Blue...
  • Page 44 PB3-POS-RP ProBridge User Manual ProBridge to Printer Interconnect Cable DB25M Part Number : 4310-0069A Communication Type: RS232 Connector Type: DB25M, DB9F Cable Required: 6 Foot DB25M to DB9F RS232 Cable (Supplied). Connects PB3 to the Printer Interconnect Cable. DB9F Pin 25...
  • Page 45 ProBridge Interconnect Cable to serial device DB25M DB25F DB25F Part Number : 4310-0068A Communication Type: RS232 Connector Type: DB25M, DB25F, DB25F Cable Required: 6 Foot DB25M to DB25F to DB25F cable (Supplied). Connects PB3 Interconnect cable to the serial device. DB-25M DB-25F DB-25F...
  • Page 46 PB3-POS-RP ProBridge User Manual Triport Cable The Triport cable is used for tapping serial RS-232 ports available on most POS cash registers. The Tri-Port does not interfere with any signals between the POS and the printer (if there is an external printer connected).
  • Page 47 Triport Cable Modifications In some cases, it may become necessary to modify the wiring of the Triport cable. It is recommended that only trained technicians modify the Triport. Modifications are limited to only the removal of the orange or blue wire. Removing both wires or re-attaching these wires to other solder points may disrupt communications between the POS device, printer, and/or the PB3.

  • Page 48: Contacting Technical Support

    After you register and log on, you may search through our online library for the documentation you need. Many GE Security documents are provided as PDFs (portable document format). To read these documents, you will need Adobe Acrobat Reader, which can be downloaded free from Adobe’s website at www.adobe.com.

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