When To Reconfigure Or Reload Software; Linux Operating Systems; Application Software Problems - HP ProLiant ML100 Series User Manual
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Table of Contents
When to reconfigure or reload software
If all othe
r options have not resolved the problem, consider reconfiguring the system. Before you take this
ste
p:
Weigh the projected downtime of a software reload against the time spent troubleshooting
1.
intermittent problems. It may be advantageous to start over by removing and reinstalling the problem
software.
Be sure the server has adequate resources (processor speed, hard drive space, and memory) for the
2.
software.
Be sure the server ROM is
3.
Be sure you have printed records of all trou
4.
Be sure you have two good backups b
5.
Check the operating system and app
6.
information.
If the last-known functioning configuration does not work, try to recover the system with operating
7.
system recovery software:
Microsoft® operating systems:
o
Windows Server® 2003—Automated System Recovery Diskette. If the operating system was
factory-installed, click Start>All Programs>Accessories>System Tools to access the backup utility.
Refer to the o
Windows® 2000—Emergency R
click Start>Programs>System Tools to access the E
operating system d
Linux—Refer to the operating system documen
o
Linux operating systems
For troubleshootin
(http://h18000.www1.hp.com/p
Application software problems
Software locks
up
Action:
Check the application log and operating system log
1.
Check for incompatibility with other software on the server.
2.
Che
ck the support website of the software vendor for known problems.
3.
Review log files for changes made to the server which may have caused the problem.
4.
Scan the server fo
5.
Errors o
ccur after
Actio
n: Check the system logs to determine
original configuration.
current and the configuration is correct.
perating system documentation for more information.
ocumentation for more information.
g information specific to Linux operating systems, refer to the Linux for ProLiant website
roducts/servers/linux
r viruses with an updated virus scan utility.
a software setting is changed
bleshooting information you have collected to this point.
efore you start. Test the backups using a backup utility.
lication software resources to be sure you have the latest
epair Diskette. If the operating system was factory-installed,
mergency Repair Disk Utility. Refer to the
tation for information.
).
for entries indicating why the software failed.
what changes were made, and then change settings to the
Troubleshooting 75
Table of Contents
Troubleshooting
