HP ProLiant ML100 Series User Manual
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HP ProLiant ML100 Series User Manual

HP ProLiant ML100 Series User Manual

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HP ProLiant ML100 Series Server

User Guide

For HP ProLiant ML150 G6 Servers
Part Number 501528-002
a
May 2009 (Second Edition)
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  • Page 1: User Guide

    HP ProLiant ML100 Series Server User Guide For HP ProLiant ML150 G6 Servers Part Number 501528-002 May 2009 (Second Edition)
  • Page 2 © Copyright 2009 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

  • Page 3: Table Of Contents

    General DIMM slot population guidelines ..................21   Installing DIMMs ........................... 23   Expansion board options.......................... 24   HP Trusted Platform Module option ......................26   Installing the Trusted Platform Module board ..................27   Retaining the recovery key/password ....................28  ...
  • Page 4 Management tools........................... 33   ROMPaq utility..........................33   Lights-Out 100i technology ......................33   HP Integrated Lights-Out Virtual Floppy and CD-ROM drives..............33   HP ProLiant Essentials Integrated Lights-Out Select Pack ..............33   USB support..........................34   Remote support and analysis tools ......................34  ...
  • Page 5 Updating firmware ........................78   Drivers ............................78   Contacting HP ............................78   Contacting HP technical support or an authorized reseller..............78   Server information you need ......................79   Operating system information you need ................... 79   Battery replacement ........................

  • Page 6: Operations

    Remove the tower bezel Insert the key provided with the server and turn clockwise to unlock the bezel. The key is provided for the service person using model HSTNS-7105 with the HP RPS enablement kit. Open the tower bezel. Lift up the tower bezel and remove it from the chassis.
  • Page 7 CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage. Power down the server (on page 6). Do one of the following: Unlock and remove the bezel ("Remove the tower...

  • Page 8: Setup

    (http://www.hp.com/hps/carepack/servers/cp_proliant.html). Rack planning resources The rack resource kit ships with all HP branded or Compaq branded 9000, 10000, and H9 series racks. For more information on the content of each resource, refer to the rack resource kit documentation. If you intend to deploy and configure multiple servers in a single rack, refer to the white paper on high- density deployment at the HP website (http://www.hp.com/products/servers/platforms).

  • Page 9: Optimum Environment

    121.9 cm (48 in) from the back of the rack to the back of another or row of racks. HP servers draw in cool air throu gh the front door and expel warm air through the rear door. Therefore,...

  • Page 10: Temperature Requirements

    Temp erature requirements To ensure continu ed safe and reliable equipment operation, install or position the system in a well- ventilated, cli mate-controlled environment. The maxim um recommended ambient operating tempera ture (TMRA) for most server products is 35°C (95°F ).

  • Page 11: Rack Warnings

    HP rec ommends the use of a PDU that is either perma nently wired to the building’s branch...

  • Page 12: Registering The Server

    CD shipped with the server, or the CD that shipped with the option. The drivers may have updates that are available on the HP website (http://www.hp. com/support Follow the on-screen instructions to begin the installation process. Registering the server...

  • Page 13: Hardware Options Installation

    Improper grounding can cause el ectrostatic discharge. Processor option The HP ProLiant ML150 Generation 6 Server supports single- and dual-processor operation. With two processors installed, the server supports boot functions through the proc essor installed in processor socket 1.
  • Page 14 Remove the processor socket protective cover. IMPORTANT: Be sure the processor remains inside the processor installation tool. If the processor has separated from the installation tool, carefully re-insert the processor in the tool. Hardware options installation 14...
  • Page 15 Align the processor installation tool with the socket and install the processor. Press down firmly until the processor installation tool clicks and separates from the processor, and then remove the processo r installation tool. Hardware options installation 15...

  • Page 16: Sas And Sata Hard Drive Options

    SAS or SATA hard drives with an optional SAS controller For optimal performance, avoid mixing SAS and SATA hard drives. To install a hard drive, see the server installation sheet on the HP website (http://www.hp.com/go/bizsupport). Hard drive LED cable option...

  • Page 17: Removable Media Device Option

    nsta ll the storage controller card. For more information, see the documentation that ships with the option and see "Expansion board options (on page 24)." Connect the LED cable to the storage controller card. Secure the cable with the cable clamp. Connect the LED cable to the system board.

  • Page 18: Memory Options

    NOTE: HP recommends that you remove all bezel blanks to facilitate drive installation. Slide the media device part of the way into the bay. Connect the SATA power cable to the media drive. Connect the device cable to the device and the system board or to an expansion board, as directed by the option documentation.

  • Page 19: Memory Subsystem Architecture

    Depending on the processor model, the number of DIMMs installed, and whether UDIMMs or RDIMMs are installed, the memory clock speed may be reduced to 1066 or 800 MHz. For more information on the effect of DIMM slot population, see "General DIMM slot population guidelines (on page 21)." Memory subsystem architecture The memory subsystem in this server is divided into channels.

  • Page 20: Memory Configurations

    R = RD IMM (registered) E = UD IMM (unbuffered with ECC) For the latest supported memory information, see the QuickSpecs on the HP website (http://www.hp.com). Memo ry configurations To optimize server availability, the server supports the following AMP modes: •...

  • Page 21: General Dimm Slot Population Guidelines

    For the latest memory configuration information, see the QuickSpecs on the HP website (http: //www.hp.com RDIMM maximum memory configurations The following table lists the maximum memory con figuration possible with 4-GB RDIMMs. Rank Single-processor Dual-p rocessor Single-rank 24 GB 48 GB...
  • Page 22 • If quad-rank DIMMs are installed for a processor, a maximum of two DIMMs can be installed on each channel for that processor. If a channel conta ins quad-rank DIMMs, the quad-rank DIMM must be installed first on that channel. DIMM speeds are supported as indicated in the following table.

  • Page 23: Installing Dimms

    ("Remove the tower bezel" on page 6). Extend the server from the rack. Remove the access panel (on page 6). Remove the air baffle. For more information, see the server installation sheet on the HP website (http://www.hp.com/go/bizsupport). Hardware options installation 23...

  • Page 24: Expansion Board Options

    Utility" on page 30). For more information about LEDs and troubleshooting failed DIMMs, see the s erver installation sheet on the HP website (http://www.hp.com/go/bizsupport). Expansion board options For server-specific expansion board installation instructions, refer to the installation sheet that ships with the server.
  • Page 25 Open the slot cover retainer. CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either an expansion slot cover or an expa nsion board installed. Remove the expansion slot cover. IMPORTANT: It may be necessary to remove the slot cover next to the slot in which you are installing a board.

  • Page 26: Hp Trusted Platform Module Option

    Connect any required external cables to the expansion board. Power up the server (on page 6). HP T s ru ted Platform Module option Use thes instructions to install and enable a TPM on a supported server. This procedure includes three...

  • Page 27: Installing The Trusted Platform Module Board

    • When installing or replacing hardware, HP service providers cannot enable the TPM or the encryption technology. For security reasons, only the customer can en able these features. • When returning a system board for service replacement, do not remove the TP M from the system board.

  • Page 28: Retaining The Recovery Key/Password

    Install the TPM board. Press down on the connector to seat the board. Install the TPM security rivet by pressing the rivet firmly into the system board. Install the access panel. Do one of the following: Close or install the tower bezel, as needed. Slide the server back into the rack.

  • Page 29: Enabling The Trusted Platform Module

    OS application TPM settings. For more information on firmware updates and hardware procedures, see the HP Trusted Platform Module Best Practices White Paper on the HP webs (http://www.hp.com/support For more information on adjusting TPM usage in BitLocker™, see the Microsoft website...

  • Page 30: Software And Configuration Utilities

    • Selecting the primary boot controller • Configuring memory options For more information on RBSU, see the HP ROM-Based Setup Utility User G uide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). Using RBSU To use RBSU, us e the following keys: •...

  • Page 31: Boot Options

    RBSU by pressing the F10 key when pro mpted. After the settings are selected, exit RBSU and allow the server to reboot automatically. For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). Boot options Near the end of the boot process, the boot options screen is displayed.

  • Page 32: Array Configuration Utility

    If you do not use the utility, ORCA will default to the standard configuration. For more information regarding array controller configuration, refer to the controller user g uide. For more information regarding the default configurations that ORCA uses, refer to the HP ROM-Based Setup Utility User Guide on the Documentation CD.

  • Page 33: Management Tools

    Diagnose LO100i using HP SIM through a web browser and SNMP alerting. For more information about LO100i features (which may require an iLO Advanced Pack or iLO Advance for BladeSystem license), see the LO100i documentation on the Documentation CD or on the HP website (http://www.hp.com/servers/lights-out).

  • Page 34: Usb Support

    USB 2.0 support and legacy USB 2.0 support. Standard support is provided by the OS through the appropriate USB device drivers. Before the OS loads, HP provides support for USB devices through legacy USB support, which is enabled by default in the system ROM.

  • Page 35: Keeping The System Current

    Both P In sight Remote Support solutions are available at no additional cost to customers with a valid warranty on HP technology, an HP Care Pack Service or HP contractual support agreement. For more information, see the HP website (http://www.hp.com/go/insightremotesupport...

  • Page 36: Creating A Raid Volume

    Diske tte and CD-ROM drive options To acquire a diskette drive option or CD-ROM drive option for a server, contact an HP au thorized reseller. For the name of the neares t HP authorized reseller: •...

  • Page 37: Hp Integrated Lights-Out Virtual Floppy And Cd-Rom Drives

    For detailed information about LO100i Advanced, refer to the HP Integrated Ligh ts-Out User Guide on the HP website (http://www.hp.com/servers/lights-out Creating a diskette image Download the HP Embedded SATA RAID Controller driver and create a driver diskette using the instructions on the HP website (http://h20000.www2 .hp.com/bizsupport/TechSupport/Home.jsp ). At the website, c lick the link for "Support and Drivers."...

  • Page 38: Usb Diskette And Cd-Rom Drives

    HP provides both standard USB 2.0 support and legacy USB 2.0 support. Standard support is provided by the OS through the appropriate USB device drivers. Before the OS loads, HP provides support for USB devices through legacy USB support, which is enabled by default in the system ROM.

  • Page 39: Installing A Supported Linux Or Netware Os

    Follow the remaining on-screen instructions to complete the installation. Installing a supported Linux or NetWare OS To install a supported Linux or NetWare OS when using the HP Embedded SATA RAID controller, refer to the OS documentation. Software and configuration utilities 39...

  • Page 40: Troubleshooting 40

    Troubles o ing Pre-diagnostic steps WARNIN To avoid potential problems, ALWAYS read the warnings and cautionary inform ti on in the server documentatio n before removing, replacing, reseating, or modifying system c mponents. IMPOR This guide prov ides information for multiple servers. Some information may not apply to the server you are troubleshooting.

  • Page 41: Warnings And Cautions

    Warnings and cautions WARNING: Only authorized technicians trained by HP should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair. Because of the c omplexity of the individual boards and...

  • Page 42: Symptom Information

    To answer these questions, the following information may be useful: • Run HP Insight Diagnostics and use the survey page to view the current configuration or to compare it to previous configurations. •...

  • Page 43: Common Problem Resolution

    • The HP S mart Components a vailable on the HP Support website (http://www.hp.com/support • The most recent version of a par cular server or option firmware from the HP Support w ebsite (http://www.hp.com/support Troubleshooting 43...

  • Page 44: Dimm Handling Guidelines

    • Components for option firmware updates available from the HP Support website (http://www.hp.com/support) HP offers a subscription service t hat ca n provide notification of firmware updates. For more infor mation, see "Subscriber's Choice (on page 35) ." For d...

  • Page 45: Troubleshooting Flowcharts

    Troubleshooting flowcharts To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section, "Start diagnosis flowchart (on page 46)," and follow the appropriate diagnostic path. If the other flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis...

  • Page 46: Start Diagnosis Flowchart

    • OS boot problems flowchart (on page 52) • Serve r fault indications flowchart (on pa ge 53) Start diagno sis flowchart the fol lowing flowchart and table to start the diagnostic pro cess. "General diagnosis flowchart (on page 46)" "Power-on problems flowchart (on page )"...
  • Page 47 HP website (http://www.hp.com/support). "General memory problems are occurring (on page 65)" • Server maintenance and service guide, located on the Easy Set-up CD, the support CD, or the HP website (http://www.hp.com/products/servers/platforms) • "Hardware problems (on page 55)" •...

  • Page 48: Power-On Problems Flowchart

    Power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber. Troubleshooting 48...
  • Page 49 • "Power supply problems (on page )" • Server maintenance and service guid e, located on the Easy Set-up CD, the support CD, or the HP website (http://www.hp.com/product s/servers/platforms) "System open circuits and short circuits (on page 67)" Troubleshooting 49...

  • Page 50: Post Problems Flowchart

    POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system attempts to access the boot device. • Server completes POST with errors Possible problems: • Improperly seated or faulty internal component •...
  • Page 51 "General memory problems are occurring (on page 65)" • "Hardware problems (on page 55)" • Server maintenance and service guide, located on the Easy Set-up CD, the support CD, or the HP website (http://www.hp.com/products/servers/platforms) "Symptom information (on page 42)" • "Server information you need (on page 79)"...

  • Page 52: Os Boot Problems Flowchart

    Symptom: Server does not boot a previously installed operating system. Possible causes: • Corrupted operating system • Hard drive subsystem problem Item "HP Insight Diagnostics" • "Operating system problems (on page 73)" • "HP contact information (on page 90)" Troubleshooting 52...

  • Page 53: Server Fault Indications Flowchart

    (on page 65)" • "Hardware problems (on page 55)" • Server maintenance and service guide, located on the Easy Set-up CD, the support CD, or the HP website (http://www.hp.com/produ cts/servers/platforms "General diagnosis flowchart (on page 46)" Server fault indications flowchart Symptom: Server boots, but the internal health LED or external health LED is red or amber.
  • Page 54 "Power-on problems flowchart (on page 48)" "HP Insight Diagnostics" • "Hardware problems (on page 55)" • Server maintenance and service guide, located on the Easy Set-up CD, the support CD, or the HP website (http://www.hp.com/products/servers/platforms) "HP contact information (on page 90)" Troubleshooting 54...

  • Page 55: Hardware Problems

    Hardware problems Power problems (on page 56) General hardware problems (on page 57) Internal system problems (on page 59) Syste m open circ uits and short circuits (on page 67) Ext nal device problems (on page 68) Aud o problems (on page 69) Printe r problems (on page 69) Mo se and keyboard problems (on page...

  • Page 56: Power Problems

    Powe r problems Power s ur o ce problems Action: Press the Power On/Standby button to be sure it is on. If the server has a Power On/Standby button returns to its original position after being pressed, be sure you press the switch firmly. Plug another device into the grounded power outlet to be sure the outlet works.

  • Page 57: General Hardware Problems

    Remove unsupported hardware. Refer to the release notes included with the hardware to be sure the problem is not caused by a last minute change to the hardware release. If no documentation is available, refer to the HP support bsite (http://www.hp.com/support).
  • Page 58 If the video does not work, refer to "Video problems (on page 68)." CAUTION: Only authorized technicians trained by HP should attempt to remove the system board. If you believe the system board requ ires replacement, contact HP Technical Support ("HP contact...

  • Page 59: Internal System Problems

    Refer to the device documentation to be sure the device is properly installed. For example, a third- party PCI or PCI-X board may be required to be installed on the primary PCI or PCI-X bus, resp ectively. Testing the device Actio Uninstall the device.
  • Page 60 Sense e rror codes are displayed Action: Refer to the Troubleshooting DAT Drives white pa per for information on DAT drive sense error cod s. Search for it on the HP website (http://www.hp.com). DAT drive error or failure occurs Action: Be sure drivers, software, and firmware are upgraded to the latest revisions.

  • Page 61: Diskette Drive Problems

    Other errors are occurring Action: Replace the drive. Diskette drive problems Diskette drive light sta ys on Action: Be su re no loose connections (on page 43) exist. Be sure the diskette is not damaged. Run the diskette utility on the diskette (CHKDSK on some systems).
  • Page 62 DLT dri ve problems Server cannot write to tape Actio • If the drive cleaning light is on, clean the drive. NOTE: DLT cleaning cartridges are good for only 20 uses. If the cleaning cartridge is near that limit and the drive cleaning light is still on after running the cleaning cartrid ge, use a new cleaning tape to clean the drive.

  • Page 63: Fan Problems

    Server cannot find the DLT drive Action: • Be sure a device conflict does not exist. Check for du plicate SCSI IDs in use and refer to the umentation of the DLT drive and the array controller to be sure they are compatible. •...
  • Page 64 Actio Check the LEDs on the hard drive to be sure they indicate normal function. Refer to the server umentation or the HP website (http://www.hp.com) for information on hard drive LEDs. sure no loose connections (on page 43) exist. Re ove the hard drive and be sure the configuration jumpers are set properly.
  • Page 65 DIMMs. Then, isolate the failed DIMM by switching each DIMM in a bank with a k nown working DIMM. Remove any third-party memory. • To test the memory, run HP Insight Diagnostics. Server is out of memory Action: Be sure the memory is configured properly. Refer to the application documentation to determine the me ory configuration requirements.

  • Page 66: Ppm Problems

    44). Be sure no operating system errors are indicated. Restart the server and check to see if the error message is still displaye Ru HP Insight Diagnostics. Then, replace failed components as indicated. Server fa ils to recognize existing memory Action: Reseat the memory.

  • Page 67: System Open Circuits And Short Circuits

    Process or roblems Action: If applicable, check the processor LEDs to identify if a PPM failure occurred. For information on LEDs, refer to the server documentation. Be sure each processor is suppo rted by the server and is installed properly. Refer to the server documentation for processor req uirements.

  • Page 68: External Device Problems

    • Be sure no loose connections (on page 43) exist in the rest of the server, particularly with the cables t connect to the system board. • Be sure no foreign material exists, such as screws, bits, or slot bracket blanks, that may be short circuiting components.

  • Page 69: Audio Problems

    Video colors are wrong Action: • Be sure the 15-pin VGA cable is securely connected to the correct VGA port on the server and to the monitor. • Be sure the monito r and any KVM switch are compatible with the VGA output of the server. Slow-moving ho rizontal lines are displayed Action: B...

  • Page 70: Modem Problems

    Type AT&F at the command prompt to reset the mod em to factory-default settings. Be sure you are in terminal mode and not MS-DOS mode. Refer to the HP website (http://www.hp.com ) for a complete list of AT commands.
  • Page 71 Reconfigure the auto-answer option to respond in fewer rings than the answering machine. Restart the server, and then reattempt the connection. Modem does not connect to another modem Actio Be sure a dial tone exists. Be sure the line is not in use at anothe r extension before using it.

  • Page 72: Network Controller Problems

    If this does not work, force a slower baud rate (14400 baud) with the AT command AT&Q6N0S37=11 You are n u able to connect at 56 Kbps Action: Find out the maximum baud rate at which the ISP connects, and change the settings to reflect this. Reattempt to connect at a lower baud rate.

  • Page 73: Software Problems

    Other useful resources include HP Insight Diagnostics and HP SIM. Use eit her utility to gather critical system hardware and software information and to help with problem diagnosis.

  • Page 74: Operating System Updates

    If you do not require specific fixes from the update, it is recommended that you do not apply the updates. Some updates overwrite files specific to HP. If you decide to apply an operating system update: Perform a f ull system backup.

  • Page 75: When To Reconfigure Or Reload Software

    Linux—Refer to the operating system documen tation for information. Linux operating systems For troubleshootin g information specific to Linux operating systems, refer to the Linux for ProLiant website (http://h18000.www1.hp.com/p roducts/servers/linux Application software problems Software locks Action: Check the application log and operating system log for entries indicating why the software failed.

  • Page 76: Firmware Maintenance

    Firmwa re maintenance HP has developed technologies to help ensure that HP servers provide maximum uptime with minimal maintenance. Many of these technologies also reduce server management efforts, enabling administrators to work on issues and resolve problems without taking servers offline.

  • Page 77: Rompaq Utility Diskette Or Usb Drive Key

    A backup copy of the ROM image existing on the target server is made in the ROM image back subdirectory: \CPQSYSTEM\FWBACKUP\SYSTEM For additional information, see the HP Online ROM Flash User Guide on the HP website (http: //www.hp.com/support/smartstart/documentation). Option RO Types of option ROMs include: •...

  • Page 78: Updating Firmware

    Contact HP United States webpage (http://welcome.hp.com/country/us/en/contact_us.html). To contact HP by phone: Call 1-800- HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a week. For continuous quality improvement, calls may be recorded or monitored.

  • Page 79: Server Information You Need

    Contact HP worldwide (in English) webpage (http://welcome.hp.com/country/us/en/wwcont act.html Server information you need Be re contacting HP technical support, collect the following information: • Explanation of the issue, the first occurrence, and frequency • Any changes in hardware or software configuration before the issue sur faced •...
  • Page 80 Dr. Watson log (drwtsn32.log) if a user mode application, such as the Insight Agents, is having a problem IRQ and I/O address information in text format • An u pdated Emergency Repair Diskette • If HP drivers are installed: ersion of the drivers used List o f drivers • The d...
  • Page 81 /etc/modules.conf or etc/conf.modules /etc/lilo.conf or /etc/grub.conf /etc/fstab • If HP drivers are installed: Version of the drivers used List of drivers • A list of each third-party hardware component installed, with the firmware revisions • A list of each third-party software component installed, with the versions •...

  • Page 82: Battery Replacement

    Battery replacement If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack.

  • Page 83: Regulatory Compliance Notices

    Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification, this product has been assigned a unique regulatory model number. The regulatory model number can be found on the product namepla label, along w ith all required approval markings and information.

  • Page 84: Declaration Of Conformity For Products Marked With The Fcc Logo, United States Only

    • Hewlett-Packard Company P. O. Box 692000, Mail Stop 530113 Houston, Texas 77269-2000 • 1-800-HP-INVENT (1-800-474-6836). (For continuous qu ality improvement, calls may be recorded or monitored.) For questions rega rding this FCC declaration, contact us by mail or telephone: •...

  • Page 85: Canadian Notice (Avis Canadien)

    Canadian notice (Avis Canadien) Class A equipment This Class A digital apparatus meets all requirements of the Canadian Interf erence-Causing Equipment Regulations. Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. Class B equipment This Class B digital apparatus meets all requirements of the Canadian Interferenc e-Causing Equipment...

  • Page 86: Japanese Notice

    This symbol on the product or on its packaging indicates that this product must not be dispo of w ith your other household waste. Instead, it is your responsibility to dispose of your waste ipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment.

  • Page 87: Chinese Notice

    • than those specified herein. Allow only HP Authorized Service technicians to repair the unit. • enter for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration imple mented regulations for laser products on August 2, 1976.

  • Page 88: Taiwan Battery Recycling Notice

    HP, an authorized HP Partner, or their agents. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider.

  • Page 89: Electrostatic Discharge

    Electrostatic discharge Prev enting electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices.

  • Page 90: Technical Support

    CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: • Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service.
  • Page 91 HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days.
  • Page 92 La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP. Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.
  • Page 93 Si precisa asistencia técnica, puede llamar al Centro de asistencia técnica de HP y recibirá ayuda telefónica por parte de un técnico. Con el envío de materiales para la sustitución de componentes CSR, HP especificará si los componentes defectuosos deberán devolverse a HP.

  • Page 94: Customer Self Repair

    HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio. Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase...
  • Page 95 HP para que um técnico o ajude por telefone. A HP especifica nos materiai s fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à HP. Nos casos em qu e isso for necessário, é...
  • Page 96 Technical support 96...
  • Page 97 Technical support 97...

  • Page 98: Acronyms And Abbreviations

    Acro nyms and abbreviation ACPI Advanced Configuration and Power Interface Array Config uration Utility CCITT International Telegraph and Telep hone Consultative Committee cable select DIMM dual inline memory module driver update Extended Feature Supple ment electrostatic discharge integrated device ele ctronics International Electrotec hnical Commission...
  • Page 99 LO100 HP Lights-Out 100 Remote Management processors NEMA Nationa l Electrical Manufacturers Association NFPA National Fir e Protection Association network interface controller NetWare Loadable Module NVRAM non-volatile memory peripheral component interface PCI Expre Peripheral Co...
  • Page 100 RAID redundant array of inexpensive (or independent) dis RBSU ROM-Based Setu p Utility serial attached SCSI SATA serial ATA SCSI small computer system interface support softwa re diskette TCP/IP Transmission Contro l P rotocol/Internet Protocol TMRA recommende d ambient operating temperature trusted platform module ninterruptible power system...

  • Page 101: Index

    43, 76 connection errors 71, firmware, version 43, 60, 77 connection problems 43 , 70 flash ROM 76 contacting HP 79, 9 CSR (customer self repair) 90 G  customer self repair (CSR ) 90 general protection fault 73 D ...
  • Page 102 70 hardware problems 57 modems 70, 71 hardware troubleshooting 57, 58, 59, 68 modifications, FCC notice 84 hotfixes 74 monitor 68 HP technical support 78, 90 mouse 69 HP website 90 mouse problems 69 I  N  identification number 83...
  • Page 103 60 W  series number 83 server features and options 13 warnings 11, 41 service notifications 43 website, HP 90 Service Packs 74 short circuits 67 site requirements 10 software errors 75, 76 software failure 75 software troubleshooting 75, 76...

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