Dell PowerVault NX3500 Hardware Owner's Manual
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Dell PowerVault NX3500 Hardware Owner's Manual

Powervault nx3500 systems
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See also: Administrator's Manual, Technical Manual
Dell PowerVault
NX3500 Systems
Hardware Owner's
Manual
Regulatory Model: E07S Series,
DELL500WLV, and DELL500WHV
Regulatory Type: E07S002
Table of Contents
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Summary of Contents for Dell PowerVault NX3500

  • Page 1 Dell PowerVault NX3500 Systems Hardware Owner’s Manual Regulatory Model: E07S Series, DELL500WLV, and DELL500WHV Regulatory Type: E07S002...
  • Page 2 © 2011 Dell Inc.; Eaton Corporation. All rights reserved. Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. and Eaton Corporation is strictly forbidden. Trademarks used in this text: Dell™, the DELL logo, and PowerVault™ are trademarks of Dell Inc. ® ®...

  • Page 3: Table Of Contents

    Overview ......Dell PowerVault NX3500 Front-Panel Features and Indicators ..... .
  • Page 4 Warning Messages ....Diagnostics Messages ....Alert Messages .
  • Page 5 Installing the Cooling Shroud ... . Integrated Storage Controller Card ... Removing the Integrated Storage Controller Card ....Installing the Integrated Storage Controller Card .
  • Page 6 Removing the SAS Backplane ... Installing the SAS Backplane ... . Power Distribution Board ....Removing the Power Distribution Board .
  • Page 7 ..... . Contacting Dell .....
  • Page 8 Contents...

  • Page 9: About Your Solution

    About Your Solution Overview The solution consists of two Dell PowerVault NX3500 systems and one Dell backup power supply (BPS). The two PowerVault NX3500 systems are also referred to as controller 0 and controller 1. The information in this document applies to both the PowerVault NX3500 systems and the BPS.

  • Page 10: Dell Powervault Nx3500 Front-Panel Features And Indicators

    Dell PowerVault NX3500 Front-Panel Features and Indicators Figure 1-2. Front-Panel Features and Indicators 1 2 3 4 Item Indicator, Button, or Icon Description Connector Power-on indicator, The power-on indicator lights when the power button system power is on. The power button controls the DC power supply output to the system.
  • Page 11 Item Indicator, Button, or Icon Description Connector LCD panel Provides system ID, status information, and system error messages. For more information on the LCD panel, see "LCD Panel Features" on page 12. NOTE: If the system is connected to AC power and an error has been detected, the LCD lights amber regardless of whether the system has been powered on.

  • Page 12: Lcd Panel Features

    LCD Panel Features The system's LCD panel provides system information and status and error messages to signify when the system is operating correctly or when the system needs attention. See "LCD Status Messages" on page 22 for information on specific status codes. The LCD backlight lights blue during normal operating conditions and lights amber to indicate an error condition.
  • Page 13 Figure 1-3. LCD Panel Features Item Buttons Description Left Moves the cursor back in one-step increments. Select Selects the menu item highlighted by the cursor. Right Moves the cursor forward in one-step increments. During message scrolling: • Press once to increase scrolling speed. •...

  • Page 14: Home Screen

    NOTE: It is recommended that you always use the default settings. Do not change the settings unless directed by a Dell customer representative or a service technician. Set error Select SEL to display LCD error messages in a format that matches the IPMI description in the SEL. This can be useful when trying to match an LCD message with an SEL entry.

  • Page 15: View Menu

    View Menu Option Description DRAC IP Displays the IPv4 or IPv6 addresses for the iDRAC6. Addresses include DNS (Primary and Secondary), Gateway, IP , and Subnet (IPv6 does not have Subnet). Displays the MAC addresses for DRAC, iSCSIn, or NETn. NOTE: If the iDRAC6 Express card is not installed on the system, the MAC option displays the MAC addresses for...

  • Page 16: Hard-Drive Status Indicators

    Hard-Drive Status Indicators Figure 1-4. Hard-Drive Indicators drive-status indicator (green 2 drive-activity indicator (green) and amber) Drive-Status Indicator Pattern (RAID Only) Condition Blinks green two times per second Identify drive/preparing for removal Drive ready for insertion or removal NOTE: The drive status indicator remains off until all hard drives are initialized after system power is applied.

  • Page 17: Powervault Nx3500 Back-Panel Features And Indicators

    PowerVault NX3500 Back-Panel Features and Indicators Figure 1-5. Back-Panel Features and Indicators Item Indicator, Button, or Icon Description Connector iDRAC6 Enterprise Dedicated management port for the port iDRAC6 Enterprise card. Serial connector Connects a serial device to the system. Video connector Connects a VGA display to the system.

  • Page 18: Nic Indicator Codes

    Item Indicator, Button, or Icon Description Connector System status indicator Lights blue during normal system operation. Both the systems management software and the identification buttons located on the front and back of the system can cause the indicator to flash blue to identify a particular system.

  • Page 19: Power Indicator Codes

    Indicator Indicator Code Link and activity The NIC is not connected to the network. indicators are off Link indicator is green The NIC is connected to a valid network link at 1000 Mbps. Link indicator is amber The NIC is connected to a valid network link at 10/100 Mbps.

  • Page 20: Dell Backup Power Supply Front-Panel Features

    Figure 1-7. Power Supply Status Indicator Power supply status LED Dell Backup Power Supply Front-Panel Features Figure 1-8. Front-Panel Features power button About Your Solution...

  • Page 21: Backup Power Supply Indicators

    Backup Power Supply Indicators Table 1-1 and Table 1-2 describes the possible visual and audible operating state indicators at start-up. Table 1-1. Visual Operating State Indicators LED Color and Pattern* Condition No LED display BPS power module off, grid power can be either present or not Solid green Grid power present, BPS power module on...

  • Page 22: Backup Power Supply Back-Panel Features

    Backup Power Supply Back-Panel Features Figure 1-9. Back-Panel Features IEC 320 C-13 output receptacles (2) fans (2) interlock cover for C-14 input grounding port connectors (2) RS-232 ports (2) USB ports (2) LEDs (2) LCD Status Messages The system's control panel LCD provides status messages to signify when the system is operating correctly or when the system needs attention.
  • Page 23 Table 1-3. LCD Status Messages Code Text Causes Corrective Actions Check the system event Remove AC power to the E1000 Failsafe log for critical failure system for 10 seconds and voltage error. events. restart the system. Contact support. If the problem persists, see "Getting Help"...
  • Page 24 (continued) Table 1-3. LCD Status Messages Code Text Causes Corrective Actions Specified processor Reseat the processor. See E1229 CPU # VCORE VCORE voltage regulator "Troubleshooting the Regulator has failed. Processor" on page 102. failure. Reseat CPU. If the problem persists, see "Getting Help"...
  • Page 25 (continued) Table 1-3. LCD Status Messages Code Text Causes Corrective Actions RPM of specified fan in See "Troubleshooting E1311 Fan module ## specified module is System Cooling RPM exceeding outside of intended Problems" on page 96. range. Check operating range. fan.
  • Page 26 (continued) Table 1-3. LCD Status Messages Code Text Causes Corrective Actions The system BIOS Remove AC power to the E141F CPU # protocol has reported a processor system for 10 seconds and error. Power protocol error. restart the system. cycle AC. If the problem persists, see "Getting Help"...
  • Page 27 (continued) Table 1-3. LCD Status Messages Code Text Causes Corrective Actions Specified power supply is Check the AC power E161C Power Supply # attached to the system, source for the specified (### W) lost but it has lost its power supply. If the AC power.
  • Page 28 (continued) Table 1-3. LCD Status Messages Code Text Causes Corrective Actions The system BIOS has Check the SEL for more E1710 I/O channel reported an I/O information and then check error. channel check. clear the SEL. Remove Review & clear AC power to the system SEL.
  • Page 29 (continued) Table 1-3. LCD Status Messages Code Text Causes Corrective Actions The system BIOS has Check the SEL for more E1714 Unknown error. determined there has information and then Review & clear been an error in the clear the SEL. Remove SEL.
  • Page 30 (continued) Table 1-3. LCD Status Messages Code Text Causes Corrective Actions SAS cable B is missing Reseat the cable. If the E1A15 SAS cable B or bad. problem persists, failure. Check replace cable. connection. If the problem persists, see "Getting Help" on page 113.
  • Page 31 (continued) Table 1-3. LCD Status Messages Code Text Causes Corrective Actions DMA controller failure. Remove AC power to the E2015 DMA Controller system for 10 seconds and failure. Power restart the system. cycle AC. If the problem persists, see "Getting Help" on page 113.
  • Page 32 (continued) Table 1-3. LCD Status Messages Code Text Causes Corrective Actions SIO failure. Remove AC power to the E201A SuperIO system for 10 seconds and failure. Power restart the system. cycle AC. If the problem persists, see "Getting Help" on page 113.
  • Page 33 (continued) Table 1-3. LCD Status Messages Code Text Causes Corrective Actions Incorrect memory Check screen for specific E2021 Incorrect configuration. error messages. See memory "Troubleshooting System configuration. Memory" on page 97. General failure after video. Check screen for specific E2022 General error messages.

  • Page 34: Solving Problems Described By Lcd Status Messages

    NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary at support.dell.com/manuals. Solving Problems Described by LCD Status Messages The code and text on the LCD can often specify a very precise fault condition that is easily corrected.

  • Page 35: Removing Lcd Status Messages

    Removing LCD Status Messages For faults associated with sensors, such as temperature, voltage, fans, and so on, the LCD message is automatically removed when that sensor returns to a normal state. For example, if temperature for a component goes out of range, the LCD displays the fault;...
  • Page 36 Table 1-4. System Messages Message Causes Corrective Actions The iDRAC6 is not Wait for the system to Alert! iDRAC6 not responding to BIOS reboot. responding. communication either Rebooting. because it is not functioning properly or has not completed initialization. The system will reboot. The iDRAC6 has hung.
  • Page 37 (continued) Table 1-4. System Messages Message Causes Corrective Actions An error caused the system to Check other system Alert! System reboot. messages for additional fatal error information for possible during previous causes. boot. System is in manufacturing Reboot to take the system BIOS mode.
  • Page 38 (continued) Table 1-4. System Messages Message Causes Corrective Actions The system failed to boot Ensure that the boot mode is Current boot mode because UEFI boot mode is set correctly and that the is set to UEFI. enabled in BIOS and the proper bootable media is Please ensure boot operating system is non-...
  • Page 39 (continued) Table 1-4. System Messages Message Causes Corrective Actions The USB ports are disabled Power down and restart the Local keyboard in the system BIOS. system from the power may not work button, and then enter the because all user System Setup program to accessible USB enable the USB port(s).
  • Page 40 (continued) Table 1-4. System Messages Message Causes Corrective Actions POST memory test was Information only. Memory tests terminated by pressing the terminated by spacebar. keystroke. Invalid memory Ensure that the memory MEMTEST lane configuration. Mismatched modules are installed in a failure detected memory modules are valid configuration.
  • Page 41 (continued) Table 1-4. System Messages Message Causes Corrective Actions Error encountered in Install the NVRAM_CLR Plug & Play initializing PCIe device; jumper in the clear position Configuration faulty system board. (pins 1 and 3) and reboot the Error. system. See Figure 5-1 for jumper location.
  • Page 42 (continued) Table 1-4. System Messages Message Causes Corrective Actions Faulty hard drive. Replace the hard drive. Sector not found. Ensure that the SAS Seek error. backplane cables are properly Seek operation connected. See failed. "Troubleshooting a Hard Drive" on page 100 for the appropriate drive(s) installed in your system.
  • Page 43 (continued) Table 1-4. System Messages Message Causes Corrective Actions Invalid memory Ensure that the memory The following configuration. The specified modules are installed in a DIMMs should memory modules do not valid configuration. match match in size, number of See "General Memory geometry: ranks, or number of Module Installation...
  • Page 44 BMC SPI more information. flash may be corrupted. Restore the flash memory using the latest version on support.dell.com. See the iDRAC 6 User Guide for instructions on performing a field replacement of the flash memory. About Your Solution...
  • Page 45 (continued) Table 1-4. System Messages Message Causes Corrective Actions Improperly seated memory Reseat the memory modules. Unexpected modules or faulty keyboard or See "Troubleshooting interrupt in mouse controller chip. System Memory" on page 97. protected mode. If the problem persists, see "Getting Help"...
  • Page 46 (continued) Table 1-4. System Messages Message Causes Corrective Actions The control panel is not Install the control panel, or Warning: Control installed or has a faulty cable check the cable connections Panel is not connection. between the display module, installed. the control panel board, and the system board.

  • Page 47: Warning Messages

    Drive" on page 100. NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary at support.dell.com/manuals. Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. Warning messages usually interrupt the task and require you to respond by typing y (yes) or n (no).

  • Page 48: Diagnostics Messages

    NOTE: Always check for updates on support.dell.com/manuals and read the updates first because they often supersede information in other documents. About Your Solution...

  • Page 49: Installing System Components

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 50 Figure 2-1. Inside the System cooling shroud power supply bays (2) expansion-card riser heat sink/processor memory modules (6) optical drive control panel board display module hard drives (2) system cooling fans (5) power supply shroud Installing System Components...

  • Page 51: Front Bezel

    Front Bezel 1 Unlock the keylock at the left end of the bezel. 2 Lift up the release latch next to the key lock. 3 Rotate the left end of the bezel away from the front panel. 4 Unhook the right end of the bezel and pull the bezel away from the system.

  • Page 52: Opening And Closing The System

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 53: Closing The System

    Figure 2-3. Opening and Closing the System latch release lock indent Closing the System 1 Place the cover onto the chassis and offset it slightly toward the back of the system, so that the two pins on the back edge of the cover fit over the corresponding slots on the back edge of the chassis.

  • Page 54: Optical Drive

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 55 Figure 2-4. Removing and Installing the Optical Drive data cable power cable optical drive release latch metal standoffs (2) notches (2) metal standoffs with notches (2) Installing System Components...

  • Page 56: Installing An Optical Drive

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 57: Hard Drives

    Hard Drives Your system supports two 3.5-inch SATA hard drives in 3.5-inch hot-swap hard-drive carriers. The hard drives are connected to a SAS backplane through hard-drive carriers and are hot-swappable. Removing a Hard-Drive Carrier CAUTION: Ensure that your operating system supports hot-swap drive installation.

  • Page 58: Installing A Hard-Drive Carrier

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 59: Removing A Hard Drive From A Hard-Drive Carrier

    Removing a Hard Drive From a Hard-Drive Carrier CAUTION: Use only hard drives that have been tested and approved for use with the SAS/SATA backplane. CAUTION: When installing a hard drive, ensure that the adjacent drives are fully installed. Inserting a hard-drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier's shield spring and make it unusable.

  • Page 60: Installing A Hard Drive Into A Hard-Drive Carrier

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 61 Figure 2-7. Replacing an Expansion NIC Card expansion-card latch expansion NIC card filler bracket expansion-card riser 6 Unpack the new NIC card and prepare it for installation. For instructions, see the documentation accompanying the card. 7 Holding the expansion NIC card by its edges, position the card so that the card-edge connector aligns with the expansion-card connector on the expansion-card riser.

  • Page 62: Cooling Shroud

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 63: Installing The Cooling Shroud

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 64: Integrated Storage Controller Card

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 65 Figure 2-9. Removing and Installing the Integrated Storage Controller Card integrated storage controller card integrated storage controller card connector release tab alignment guides (2) Installing System Components...

  • Page 66: Installing The Integrated Storage Controller Card

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 67: General Memory Module Installation Guidelines

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 68 Figure 2-10. Replacing a Memory Module memory module memory module socket ejectors (2) alignment key 6 Align the new memory module's edge connector with the alignment key of the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way.

  • Page 69: Cooling Fans

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 70 3 Remove the cooling shroud or power distribution board shroud as applicable. See "Cooling Shroud" on page 62. 4 Disconnect the fan’s power cable from the system board. See Figure 2-11. 5 Grasp the fan and slide it away from the fan assembly. See Figure 2-11. Figure 2-11.

  • Page 71: Installing A Cooling Fan

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 72 4 Remove the expansion NIC card from the expansion-card slot. See "Replacing an Expansion NIC Card" on page 60. 5 Pull back slightly on the two tabs at the front edge of the card and gently lift the front edge of the card off of the retention standoffs. As the card releases from the standoffs, the connector under the card disengages from the system board connector.

  • Page 73: Processor

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 74 CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped. 9 Position your thumb firmly over the processor socket-release lever and release the lever from the locked position. 10 Rotate the lever 90 degrees upward until the processor is released from the socket.
  • Page 75 Figure 2-14. Removing and Installing a Processor processor notch in processor socket key ZIF socket processor shield socket-release lever Installing System Components...

  • Page 76: Installing A Processor

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 77: Power Supplies

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 78 1 Disconnect the power cable from the power source. 2 Disconnect the power cable from the power supply and remove the Velcro straps that bundle and secure the system cables. NOTE: You may have to unlatch and lift the optional cable management arm if it interferes with power-supply removal.

  • Page 79: Installing A Power Supply

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 80 Figure 2-16. Replacing the System Battery positive side of battery connector negative side of battery connector system battery 3 Locate the battery socket. See Figure 5-1. CAUTION: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery. 4 To remove the battery, push the metal tab away from the battery until the battery pops out.

  • Page 81: Control Panel Assembly

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 82 Figure 2-17. Removing and Installing the Control Panel Assembly display module cable control panel board control panel data cable internal USB Connector mounting screws power cable front panel screw (2) LCD display module Installing System Components...

  • Page 83: Installing The Control Panel Board Assembly And The Control Panel Display Module

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 84 CAUTION: You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations. 3 Remove all hard drives. See "Removing a Hard-Drive Carrier" on page 57. 4 Disconnect the power cable from the SAS backplane. 5 Disconnect the SAS data cables from the backplane.

  • Page 85: Installing The Sas Backplane

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 86: Power Distribution Board

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 87 Figure 2-19. Removing and Installing the Power Distribution Board screws (2) power supply cables (2) power-distribution board standoffs (2) fan module cable connectors (2) fan module power cables (2) Installing System Components...

  • Page 88: Installing The Power Distribution Board

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 89: System Board

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 90 9 Remove all the memory modules. See "Replacing Memory Modules" on page 67. NOTE: To ensure proper reinstallation of memory modules, record the memory module socket locations. 10 Carefully route any loose cables away from the edges of the system board. 11 Remove the nine screws securing the system board to the chassis and then slide the system board assembly toward the front of the chassis.

  • Page 91: Installing The System Board

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 92 11 Replace the system battery. See "Replacing the System Battery" on page 79. 12 Reinstall the iDRAC6 Enterprise card. See "Replacing an Expansion NIC Card" on page 60. 13 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 63. 14 Close the system.

  • Page 93: Troubleshooting Your System

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 94: Troubleshooting A Damaged System

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product 1 Open the system.

  • Page 95: Troubleshooting The System Battery

    • Fans • Processor and heat sink • Memory modules • Hard-drive brackets • Cooling shroud 3 Ensure that all cables are properly connected. 4 Close the system. See "Closing the System" on page 53. 5 Reconnect the system to the electrical outlet and turn on the system. 6 Run the system board tests in the system diagnostics.

  • Page 96: Troubleshooting Power Supply

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came...

  • Page 97: Troubleshooting A Fan

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product 1 Locate the faulty fan indicated by the diagnostic software.
  • Page 98 1 If the system is operational, run the appropriate online diagnostic test. See "Running the System Diagnostics" on page 105. If diagnostics indicates a fault, follow the corrective actions provided by the diagnostic program. 2 If the system is not operational, turn off the system and attached peripherals, and unplug the system from the power source.

  • Page 99: Troubleshooting An Optical Drive

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product 1 Try using a different CD or DVD.

  • Page 100: Troubleshooting A Hard Drive

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came...

  • Page 101: Troubleshooting An Expansion Card

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came...

  • Page 102: Troubleshooting The Processor

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product 1 Run the appropriate online diagnostics test.
  • Page 103 3 Remove the following components from the system. See "Installing System Components" on page 49. • Hard drives • USB memory key • NIC hardware key • VFlash media • Expansion card and expansion-card riser • iDRAC6 Enterprise card • Power supply •...
  • Page 104 Troubleshooting Your System...

  • Page 105: Running The System Diagnostics

    Running the System Diagnostics If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.

  • Page 106: System Diagnostics Testing Options

    System Diagnostics Testing Options Click the testing option in the Main Menu window. Testing Option Function Express Test Performs a quick check of the system. This option runs device tests that do not require user interaction. Extended Test Performs a more thorough check of the system. This test can take an hour or longer.

  • Page 107: Viewing Information And Results

    • Test Iterations—Selects the number of times the test is run. • Log Output File Pathname—Enables you to specify the diskette drive or USB memory key where the test log file is saved. You cannot save the file to a hard drive. Viewing Information and Results The following tabs in the Customize window provide information about the test and the test results:...
  • Page 108 Running the System Diagnostics...

  • Page 109: Jumpers And Connectors

    Jumpers and Connectors This section provides specific information about the system jumpers. It also provides some basic information on jumpers and switches and describes the connectors on the system board. System Board Jumpers shows the location of the configuration jumpers on the system Figure 5-1 board.

  • Page 110: System Board Connectors

    System Board Connectors Figure 5-1. System Board Connectors Jumpers and Connectors...
  • Page 111 Item Connector Description PWRD_EN Password enable jumper NVRAM_CLR NVRAM clear jumper RISER2 Expansion-card riser connector RISER1 Expansion-card riser connector iDRAC6 Enterprise iDRAC6 Enterprise card connector Processor socket FAN1 System fan 1 connector FAN2 System fan 2 connector FAN3 System fan 3 connector Memory module slot 5 Memory module slot 3 Memory module slot 1 (white release lever)

  • Page 112: Disabling A Forgotten Password

    Disabling a Forgotten Password The system's software security features include a system password and a setup password. The password jumper enables these password features or disables them and clears any password(s) currently in use. CAUTION: See “Protecting Against Electrostatic Discharge” in the safety instructions that came with the system.

  • Page 113: Getting Help

    NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
  • Page 114 Getting Help...

  • Page 115: Index

    105 troubleshooting, 99 DIMMs CD/DVD drive See memory modules (DIMMs). See optical drive. chassis intrusion switch, 50 contacting Dell, 113 expansion card control panel assembly troubleshooting, 101 LCD panel features, 12 removing, 81 expansion cards SAS controller, 64...
  • Page 116 features, 12 menus, 14 hard drive troubleshooting, 100 hard drives (hot-pluggable) installing, 58 memory removing, 57 troubleshooting, 97 heat sink, 74 memory modules (DIMMs) configuring, 67 messages status LCD, 22 iDRAC6 Enterprise Card, 71 system, 35 iDRAC6 Express Card, 71 warning, 47 indicators back-panel, 17...
  • Page 117 73, 76 See processor. SATA hard drive. See hard drive. troubleshooting, 102 slots upgrades, 73 See expansion slots. support contacting Dell, 113 system removing closing, 53 bezel, 51 opening, 52 control panel assembly, 81 cooling shroud, 62 system board...
  • Page 118 hard drive, 100 memory, 97 NIC, 93 power supply, 96 processor, 102 system cooling, 96 wet system, 102 upgrades processor, 73 USB device back-panel connectors, 17 warning messages, 47 warranty, 48 wet system troubleshooting, 102 Index...

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