Dell DX6004S Hardware Owner's Manual
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Dell DX6004S Hardware Owner's Manual

Dell DX6004S Hardware Owner's Manual

Hardware owner's manual
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See also: Administration Manual, Configuration Manual
Dell DX6004S Systems
Hardware Owner's
Manual
Regulatory Model: E07S Series
Regulatory Type: E07S002
Table of Contents
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Summary of Contents for Dell DX6004S

  • Page 1 Dell DX6004S Systems Hardware Owner’s Manual Regulatory Model: E07S Series Regulatory Type: E07S002...
  • Page 2 © 2010 Dell Inc. All rights reserved. Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell™, the DELL logo, and PowerEdge™ are trademarks of Dell Inc. ® ®...

  • Page 3: Table Of Contents

    Contents About Your System ....Accessing System Features During Startup ..Front-Panel Features and Indicators ..LCD Panel Features (Optional) .
  • Page 4 Other Information You May Need ... . Using the System Setup Program and UEFI Boot Manager ....Choosing the System Boot Mode .
  • Page 5 Embedded System Management ... . Baseboard Management Controller Configuration ..Entering the BMC Setup Module ..iDRAC Configuration Utility .
  • Page 6 Expansion Card ..... . Expansion Card Installation Guidelines ..Removing an Expansion Card ... . Installing an Expansion Card .
  • Page 7 Removing an iDRAC6 Enterprise Card ..VFlash Media (Optional) ....Installing a VFlash Media Card ... Removing a VFlash Media Card .
  • Page 8 Installing the System Board ... . Troubleshooting Your System ..Safety First—For You and Your System ..Troubleshooting System Startup Failure .
  • Page 9 ..... . Contacting Dell .....
  • Page 10 Contents...

  • Page 11: About Your System

    Enters System Services, which opens the Unified Server Configurator. The Unified Server Configurator allows you to access utilities such as embedded system diagnostics. For more information, see the Unified Server Configurator documentation at support.dell.com/manuals. Enters the BIOS Boot Manager or the UEFI Boot Manager, depending on the system’s boot configuration.

  • Page 12: Front-Panel Features And Indicators

    Front-Panel Features and Indicators Figure 1-1. Front-Panel Features and Indicators Item Indicator, Button, or Icon Description Connector Power-on indicator, The power-on indicator lights when the power button system power is on. The power button controls the DC power supply output to the system. When the optional system bezel is installed, the power button is not accessible.
  • Page 13 Item Indicator, Button, or Icon Description Connector NMI button Used to troubleshoot software and device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip. Use this button only if directed to do so by qualified support personnel or by the operating system's documentation.

  • Page 14: Lcd Panel Features (Optional)

    Item Indicator, Button, or Icon Description Connector USB connectors (2) Connect USB devices to the system. The ports are USB 2.0-compliant. Hard drives (4) Up to four 3.5-inch hot-swappable hard drives. System identification A slide-out panel for system information panel including the Express Service tag, embedded NIC MAC address, and iDRAC6 Enterprise card MAC address.

  • Page 15: Home Screen

    Item Buttons Description Left Moves the cursor back in one-step increments. Select Selects the menu item highlighted by the cursor. Right Moves the cursor forward in one-step increments. During message scrolling: • Press once to increase scrolling speed. • Press again to stop. •...

  • Page 16: Setup Menu

    Setup Menu Option Description BMC or DRAC Select DHCP or Static IP to configure the network mode. If Static IP is selected, the available fields are IP , NOTE: If an iDRAC6 Express Subnet (Sub), and Gateway (Gtw). Select Setup DNS to card is installed on the enable DNS and to view domain addresses.

  • Page 17: Hard-Drive Status Indicators

    Option Description Power Displays the power output of the system in BTU/hr or Watts. The display format can be configured in the Set home submenu of the Setup menu. See "Setup Menu" on page 16. Temperature Displays the temperature of the system in Celsius or Fahrenheit.

  • Page 18: Back-Panel Features And Indicators

    Back-Panel Features and Indicators Figure 1-4. Back-Panel Features and Indicators 9 10 Gb 1 Gb 2 Item Indicator, Button, or Icon Description Connector VFlash media slot Connects an external SD memory card (optional) for the optional iDRAC6 Enterprise card. iDRAC6 Enterprise Dedicated management port for the port (optional) optional iDRAC6 Enterprise card.

  • Page 19: Guidelines For Connecting External Devices

    Item Indicator, Button, or Icon Description Connector System status indicator Lights blue during normal system operation. Both the systems management software and the identification buttons located on the front and back of the system can cause the indicator to flash blue to identify a particular system.

  • Page 20: Nic Indicator Codes

    NIC Indicator Codes Figure 1-5. NIC Indicator Codes link indicator activity indicator Indicator Indicator Code Link and activity The NIC is not connected to the network. indicators are off Link indicator is green The NIC is connected to a valid network link at 1000 Mbps.

  • Page 21: Power Indicator Codes

    Power Indicator Codes The power supplies have an indicator that shows whether power is present or whether a power fault has occurred. • Not lit—AC power is not connected. • Green—In standby mode, indicates that a valid AC source is connected to the power supply, and that the power supply is operational.

  • Page 22: Lcd Status Messages

    LCD Status Messages The system's control panel LCD provides status messages to signify when the system is operating correctly or when the system needs attention. The LCD lights blue to indicate a normal operating condition, and lights amber to indicate an error condition. The LCD scrolls a message that includes a status code followed by descriptive text.
  • Page 23 (continued) Table 1-1. LCD Status Messages Code Text Causes Corrective Actions Ambient temperature has See "Troubleshooting E1114 Ambient Temp reached a point outside of System Cooling exceeds the allowed range. Problems" on page 143. allowed range. Memory has exceeded Remove AC power to the E1116 Memory allowable temperature and...
  • Page 24 (continued) Table 1-1. LCD Status Messages Code Text Causes Corrective Actions A power fault was Remove AC power to the E122C CPU Power detected when powering system for 10 seconds and Fault. Power up the processor. restart the system. cycle AC. If the problem persists, see "Getting Help"...

  • Page 25: Cpu Heatsink

    (continued) Table 1-1. LCD Status Messages Code Text Causes Corrective Actions Specified processor is out Ensure that the processor E1414 CPU # temp of acceptable temperature heat sink is properly exceeding range. installed. See range. Check "Troubleshooting the CPU heatsink. Processor"...

  • Page 26: Power Supply

    (continued) Table 1-1. LCD Status Messages Code Text Causes Corrective Actions The system BIOS has Remove AC power to the E1422 CPU # machine reported a machine system for 10 seconds and check error. check error. restart the system. Power cycle AC.
  • Page 27 (continued) Table 1-1. LCD Status Messages Code Text Causes Corrective Actions The power supply See "Troubleshooting E1624 Lost power subsystem is no longer Power Supply" on supply redundant. If the page 143. redundancy. remaining power supply Check PSU fails, the system will cables.
  • Page 28 (continued) Table 1-1. LCD Status Messages Code Text Causes Corrective Actions The system BIOS has Remove and reseat the E1711 PCI parity reported a PCI parity PCIe expansion cards. error on Bus error on a component If the problem persists, ## Device ## that resides in PCI see "Troubleshooting an...
  • Page 29 (continued) Table 1-1. LCD Status Messages Code Text Causes Corrective Actions The specified hard drive See "Troubleshooting a E1810 Hard drive ## has experienced a fault. Hard Drive" on page 149. fault. Review & clear SEL. The specified hard Information only. E1812 Hard drive ## drive has been removed...
  • Page 30 (continued) Table 1-1. LCD Status Messages Code Text Causes Corrective Actions Memory configured, but is See "Troubleshooting E2012 Memory unusable. System Memory" on configured but page 145. unusable. Check DIMMs. The system BIOS failed to See "Troubleshooting E2013 BIOS unable to copy its flash image into System Memory"...
  • Page 31 (continued) Table 1-1. LCD Status Messages Code Text Causes Corrective Actions Programmable interval Remove AC power to the E2018 Programmable timer error. system for 10 seconds and Timer error. restart the system. Power cycle If the problem persists, see "Getting Help" on page 161.
  • Page 32 (continued) Table 1-1. LCD Status Messages Code Text Causes Corrective Actions BIOS shutdown test Remove AC power to the E201D Shutdown test failure. system for 10 seconds and failure. Power restart the system. cycle AC. If the problem persists, see "Getting Help" on page 161.
  • Page 33 (continued) Table 1-1. LCD Status Messages Code Text Causes Corrective Actions The system BIOS has Remove AC power to the E2111 SBE log disabled memory system for 10 seconds and disabled on single-bit error (SBE) restart the system. DIMM ##. logging and will not log Reseat DIMM.

  • Page 34: Solving Problems Described By Lcd Status Messages

    For the full name of an abbreviation or acronym used in this table, see the Glossary at support.dell.com/manuals. Solving Problems Described by LCD Status Messages The code and text on the LCD can often specify a very precise fault condition that is easily corrected.

  • Page 35: System Messages

    Any of these actions will remove fault messages, and return the status indicators and LCD colors to the normal state. Messages will reappear under the following conditions: • The sensor returns to a normal state but fails again, resulting in a new SEL entry.

  • Page 36: System Configuration

    (continued) Table 1-2. System Messages Message Causes Corrective Actions The optional iDRAC6 Remove AC power to the Alert! iDRAC6 not has hung. system for 10 seconds and responding. restart the system. Power required The optional iDRAC6 was may exceed PSU remotely reset while system wattage.

  • Page 37: Normal Operation

    (continued) Table 1-2. System Messages Message Causes Corrective Actions System is in manufacturing Reboot to take the system BIOS mode. out of manufacturing mode. MANUFACTURING MODE detected. MANUFACTURING MODE will be cleared before the next boot. System reboot required for normal operation.
  • Page 38 (continued) Table 1-2. System Messages Message Causes Corrective Actions The system failed to boot Ensure that the boot mode is Current boot mode because UEFI boot mode is set correctly and that the is set to UEFI. enabled in BIOS and the proper bootable media is Please ensure boot operating system is non-...
  • Page 39 (continued) Table 1-2. System Messages Message Causes Corrective Actions The system halted because Remove the PCIe expansion Invalid PCIe card an invalid PCIe expansion card and install the found in the card is installed in the integrated storage controller Internal_Storage dedicated storage controller in the dedicated slot.
  • Page 40 (continued) Table 1-2. System Messages Message Causes Corrective Actions The memory frequency may If not an intentional setting, Memory set to be intentionally set lower for check any other system minimum power conservation. messages for possible causes. frequency. The current memory Ensure that your memory configuration may support configuration supports the...
  • Page 41 (continued) Table 1-2. System Messages Message Causes Corrective Actions Incorrect configuration Check the hard drive No boot sector on settings in System Setup configuration settings in the hard drive. program, or no operating System Setup program. system on hard drive. See "Using the System Setup Program and UEFI Boot Manager"...
  • Page 42 (continued) Table 1-2. System Messages Message Causes Corrective Actions The operating system cannot Replace the optical medium, Read fault. read from the hard drive, USB medium, or USB Requested sector optical drive, or USB device, device. Ensure that the USB not found.
  • Page 43 (continued) Table 1-2. System Messages Message Causes Corrective Actions Memory has been added or If memory has been added or The amount of removed or a memory removed, this message is system memory has module may be faulty. informative and can be changed.
  • Page 44 (continued) Table 1-2. System Messages Message Causes Corrective Actions A memory module without a Replace the memory Thermal sensor thermal sensor is installed in module. See "System not detected on the specified memory slot. Memory" on page 97. Faulty battery or faulty chip. See "Troubleshooting the Time-of-day System Battery"...
  • Page 45 Enterprise card flash memory more information. or BMC SPI flash may be corrupted. Restore the flash memory using the latest version on support.dell.com. See the iDRAC 6 User Guide for instructions on performing a field replacement of the flash memory. Improperly seated memory Reseat the memory modules.

  • Page 46: System Event Log

    (continued) Table 1-2. System Messages Message Causes Corrective Actions Invalid memory Ensure that the memory Unsupported configuration. modules are installed in a memory Memory modules are valid configuration. configuration. mismatched in the See "General Memory DIMM mismatch specified slots. Module Installation across slots Guidelines"...
  • Page 47 (continued) Table 1-2. System Messages Message Causes Corrective Actions The system configuration of If any system components Warning! Power processor, memory modules, were just upgraded, return required exceeds and expansion cards may not the system to the previous PSU wattage. be supported by the power configuration.

  • Page 48: Warning Messages

    Alert Messages Systems management software generates alert messages for your system. Alert messages include information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems management software documentation at support.dell.com/manuals. About Your System...

  • Page 49: Other Information You May Need

    NOTE: Always check for updates on support.dell.com/manuals and read the updates first because they often supersede information in other documents. About Your System...
  • Page 50 About Your System...

  • Page 51: Using The System Setup Program And Uefi Boot Manager

    Using the System Setup Program and UEFI Boot Manager The System Setup program is the BIOS program that enables you to manage your system hardware and specify BIOS-level options. From the System Setup program, you can: • Change the NVRAM settings after you add or remove hardware •...

  • Page 52: Entering The System Setup Program

    Entering the System Setup Program 1 Turn on or restart your system. 2 Press immediately after you see the following message: = System Setup If your operating system begins to load before you press , allow the system to finish booting, and then restart your system and try again. Responding to Error Messages If an error message appears while the system is booting, make a note of the message.

  • Page 53: System Setup Options

    System Setup Options Main Screen NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options in the following sections, where applicable. Option Description System Time Sets the time on the system's internal clock.
  • Page 54 Option Description SATA Settings Displays a screen to enable or disable the integrated SATA controller and ports. See "SATA Settings Screen" on page 56. Boot Settings Displays a screen to specify the boot mode (BIOS or UEFI). For BIOS boot mode, you can also specify the boot devices.

  • Page 55: Memory Settings Screen

    Option Description F1/F2 Prompt on Error Enables the system to halt on errors during POST, (Enabled default) which allows the user to observe events that may scroll by unnoticed during normal POST. The user can press to continue or to enter the System Setup program.

  • Page 56: Sata Settings Screen

    Option Description Virtualization Technology Enabled permits virtualization software to use the (Disabled default) virtualization technology incorporated in the processor. NOTE: Disable this feature if your system will not be running virtualization software. Execute Disable Enables or disables Execute Disable Memory Protection (Enabled default) Technology.

  • Page 57: Boot Settings Screen

    Boot Settings Screen Option Description CAUTION: Boot Mode Switching the boot mode could prevent the system from booting if the operating system was (BIOS default) not installed in the same boot mode. If the operating system supports Unified Extensible Firmware Interface, you can set this option to UEFI. Setting this field to BIOS allows compatibility with non- UEFI operating systems.

  • Page 58: Pci Irq Assignments Screen

    Option Description Embedded Gb NIC2 Enables or disables the embedded NICs. (Enabled default) MAC Address Displays the MAC address for the NIC. OS Watchdog Timer Sets a timer to monitor the operating system for activity, (Disabled default) and aids in recovery if the system stops responding. When Enabled, the operating system is allowed to initialize the timer.
  • Page 59 Option Description Serial Port Address Sets the serial port addresses for the two serial devices. (Serial Device 1=COM1, NOTE: Only Serial Device 2 can be used for Serial Over Serial Device2=COM2 LAN (SOL). To use console redirection by SOL, configure default) the same port address for console redirection and the serial device.

  • Page 60: Power Management Screen

    Power Management Screen Option Description Power Management Options are OS Control, Active Power Controller, (Active Power Controller Custom, or Maximum Performance. For all but the Custom setting, the BIOS pre-configures the power default) settings on this screen as follows: • OS Control sets the CPU power to OS DBPM, the fan power to Minimum Power, and the memory power to Maximum Performance.

  • Page 61: System Security Screen

    System Security Screen Option Description System Password Displays the current status of the password security feature and allows a new system password assignment and verification. NOTE: See "Using the System Password" on page 66 for more information. Setup Password Restricts access to the System Setup program by using a setup password.
  • Page 62 Option Description CAUTION: TPM Clear Clearing the TPM will lose all encryption (No default) keys in the TPM. This option prevents booting to the operating system and results in data loss if the encryption keys cannot be restored. Back up the TPM keys prior to enabling this option.

  • Page 63: Exit Screen

    Exit Screen Press to exit the System Setup program; the Exit screen displays: • Save Changes and Exit • Discard Changes and Exit • Return to Setup Entering the UEFI Boot Manager ® NOTE: Operating systems must be 64-bit UEFI-compatible (for example, Microsoft ®...

  • Page 64: Using The Uefi Boot Manager Navigation Keys

    Using the UEFI Boot Manager Navigation Keys Keys Action Up arrow Moves to and highlights the previous field. Down arrow Moves to and highlights the next field. Spacebar, , <+>, Cycles through the settings in a field. – < > ...

  • Page 65: Uefi Boot Settings Screen

    UEFI Boot Settings Screen Option Description Add Boot Option Adds a new boot option. Delete Boot Option Deletes an existing boot option. Enable/Disable Boot Option Disables and enables a boot option in the boot option list. Change Boot Order Changes the order of the boot option list. One-Time Boot From File Sets a one-time boot option not included in the boot option list.

  • Page 66: Using The System Password

    Using the System Password When a system password is assigned, the system prompts for the system password after the system starts and only those with the password have full access to the system. Assigning a System Password Before assigning a system password, enter the System Setup program and check the System Password option.
  • Page 67 Using Your System Password to Secure Your System NOTE: If you have assigned a setup password (see "Using the Setup Password" on page 68), the system accepts your setup password as an alternate system password. When Password Status is Unlocked, you have the option to leave the password security enabled or to disable password security.

  • Page 68: Using The Setup Password

    Using the Setup Password Assigning a Setup Password You can assign a setup password only when the Setup Password is Not Enabled. To assign a setup password, highlight the Setup Password option and press the <+> or <–> key. The system prompts you to enter and verify the password.

  • Page 69: Embedded System Management

    For more information about setting up Unified Server Configurator, configuring hardware and firmware, and deploying the operating system, see the Unified Server Configurator documentation on the Dell Support website at support.dell.com/manuals. Using the System Setup Program and UEFI Boot Manager...

  • Page 70: Baseboard Management Controller Configuration

    Baseboard Management Controller Configuration The BMC enables configuring, monitoring, and recovery of systems remotely. The BMC provides the following features: • Enables fault logging and SNMP alerting • Provides access to system event log and sensor status • Allows control of system functions including power on and off •...

  • Page 71: Idrac Configuration Utility

    iDRAC Configuration Utility The iDRAC Configuration Utility is a pre-boot configuration environment that allows you to view and set parameters for the iDRAC6 and for the managed server. The iDRAC Configuration Utility provides the following features: • Enables fault logging and SNMP alerting •...
  • Page 72 Using the System Setup Program and UEFI Boot Manager...

  • Page 73: Installing System Components

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 74 Figure 3-1. Inside the System cooling shroud power supply bays (2) expansion-card risers (2) heat sink/processor memory modules (6) optical drive control panel board display module hard drives (4) system cooling fans (5) power supply shroud Installing System Components...

  • Page 75: Front Bezel (Optional)

    Front Bezel (Optional) Removing the Front Bezel 1 Unlock the keylock at the left end of the bezel. 2 Lift up the release latch next to the key lock. 3 Rotate the left end of the bezel away from the front panel. 4 Unhook the right end of the bezel and pull the bezel away from the system.

  • Page 76: Opening And Closing The System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 77: Closing The System

    Figure 3-3. Opening and Closing the System latch release lock indent Closing the System 1 Place the cover onto the chassis and offset it slightly toward the back of the system, so that the two pins on the back edge of the cover fit over the corresponding slots on the back edge of the chassis.

  • Page 78: Optical Drive (Optional)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 79 Figure 3-4. Removing and Installing the Optical Drive data cable power cable optical drive release latch metal standoffs (2) notches (2) metal standoffs with notches (2) Installing System Components...

  • Page 80: Installing An Optical Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 81: Hard Drives

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 82: Installing A Hard-Drive Blank

    Figure 3-5. Removing and Installing a Hard-Drive Blank hard-drive blank release lever Installing a Hard-Drive Blank Align the hard-drive blank with the drive bay and insert the blank into the drive bay until the release lever clicks into place. See Figure 3-5. Removing a Hard-Drive Carrier CAUTION: Ensure that your operating system supports hot-swap drive...
  • Page 83 4 Slide the hard-drive carrier out of the hard-drive bay. 5 Insert a hard-drive blank in the vacated hard-drive bay. See "Installing a Hard-Drive Blank" on page 82. CAUTION: To maintain proper system cooling, all empty hard-drive bays must have hard-drive blanks installed. 6 If applicable, replace the front bezel.

  • Page 84: Installing A Hard-Drive Carrier

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 85: Hard-Drive Carrier

    Figure 3-7. Removing and Installing and a Hard Drive screws (4) hard drive SAS/SATA screw hole hard-drive carrier Installing a Hard Drive Into a Hard-Drive Carrier 1 Insert the hard drive into the hard-drive carrier with the connector end of the drive at the back.

  • Page 86: Expansion Card

    Expansion Card Expansion Card Installation Guidelines Your system supports two PCIe Generation 2 expansion cards installed on two expansion-card risers. • Riser1: Supports PCIE_G2_x16 full-height half-length expansion card. • Riser2: Supports PCIE_G2_x8 full-height half-length expansion card. • The expansion-card slot is not hot-swappable. •...
  • Page 87 Table 3-1. Expansion-Card Installation Priority Card Card Description Slot Priority Maximum Priority Allowed SAS 6/iR Modular PERC H700 Adapter PERC H200 Adapter PERC H800 512 MB Adapter 6 Gbps SAS HBA SAS 5/E Adapter QLE2562 FC8 Dual Channel HBA LPe12002 FC8 Dual Channel HBA QLE2560 FC8 Single Channel HBA LPe12000 FC8 Single Channel HBA Quad port Intel x4 PCIe copper GbE NIC 1,2...

  • Page 88: Removing An Expansion Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 89: Installing An Expansion Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 90 Figure 3-8. Removing and Installing an Expansion Card expansion-card latch expansion card filler bracket expansion-card riser 9 Connect any cables to the expansion card. 10 Close the system. See "Closing the System" on page 77. 11 If applicable, replace the front bezel. See "Installing the Front Bezel" on page 75.

  • Page 91: Expansion-Card Riser

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 92 Figure 3-9. Installing and Removing an Expansion-Card Riser expansion-card risers (2) expansion-card slot expansion-card riser sockets (2) riser guide posts (2) riser guides (2) Installing System Components...

  • Page 93: Installing An Expansion-Card Riser

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 94 CAUTION: Never operate your system with the cooling shroud removed. The system may get overheated quickly, resulting in shutdown of the system and loss of data. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system.

  • Page 95: Installing The Cooling Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 96 8 If applicable, replace the front bezel. See "Installing the Front Bezel" on page 75. 9 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Figure 3-11. Removing and Installing the Integrated Storage Controller Card integrated storage controller card integrated storage controller card connector...

  • Page 97: Installing The Integrated Storage Controller Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 98: General Memory Module Installation Guidelines

    General Memory Module Installation Guidelines To ensure optimal performance of your system, observe the following general guidelines when configuring your system memory. NOTE: Memory configurations that fail to observe these guidelines can prevent your system from starting and producing any video output. •...
  • Page 99 Table 3-2. Sample UDIMM Memory Configuration Memory Sockets Memory Physical Memory Module Size (GB) 1 GB 2 GB 4 GB Installing System Components...
  • Page 100 Table 3-3. Sample RDIMM Memory Configuration Memory Sockets Memory Physical Memory Module Size (GB) 1 GB 2 GB 4 GB 8 GB Installing System Components...

  • Page 101: Installing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 102 Figure 3-12. Removing and Installing and a Memory Module memory module memory module socket ejectors (2) alignment key 7 Align the memory module's edge connector with the alignment key of the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way.

  • Page 103: Removing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 104: Cooling Fans

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 105: Installing A Cooling Fan

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 106: Idrac6 Express Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 107 Figure 3-14. Removing and Installing an iDRAC6 Express Card iDRAC6 Express card iDRAC6 Express card connector retention standoff tab 7 If applicable, replace the expansion card. See "Installing an Expansion Card" on page 89. 8 Close the system. See "Closing the System" on page 77. 9 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

  • Page 108: Removing An Idrac6 Express Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 109: Idrac6 Enterprise Card (Optional)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 110 Figure 3-15. Removing and Installing an iDRAC6 Enterprise Card VFlash SD card VFlash media slot iDRAC6 Enterprise card connector retention standoff posts (2) iDRAC6 Enterprise card 7 If applicable, replace the expansion card. See "Installing an Expansion Card" on page 89. 8 Close the system.

  • Page 111: Removing An Idrac6 Enterprise Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 112: Vflash Media (Optional)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 113 WARNING: The heat sink and processor are hot to touch for some time after the system has been powered down. Allow the heat sink and processor to cool before handling them. CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor.
  • Page 114 Figure 3-16. Removing and Installing the Heat Sink heat-sink retention screws (4) heat sink 11 Rotate the processor shield upward and out of the way. See Figure 3-17. 12 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor.
  • Page 115 Figure 3-17. Removing and Installing a Processor processor notch in processor socket key ZIF socket processor shield socket-release lever Installing System Components...

  • Page 116: Installing A Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 117: Power Supplies

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 118 1 Disconnect the power cable from the power source. 2 Disconnect the power cable from the power supply and remove the Velcro straps that bundle and secure the system cables. NOTE: You may have to unlatch and lift the optional cable management arm if it interferes with power-supply removal.

  • Page 119: Installing A Redundant Power Supply

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 120: Installing The Power Supply Blank

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 121 Figure 3-19. Removing and Installing a Non-Redundant Power Supply power supply screw 8-pin power cable 24-pin power cable SATA power cable Installing System Components...

  • Page 122: Installing A Non-Redundant Power Supply

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 123 4 To remove the battery, push the metal tab away from the battery until the battery pops out. See Figure 3-20. 5 To install the new system battery, hold the battery with the “+” facing up, and aligned to the metal tab on the socket. Figure 3-20.

  • Page 124: Control Panel Assembly

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 125 Figure 3-21. Removing and Installing the Control Panel Assembly (Optional) display module cable control panel board control panel data cable internal USB Connector mounting screws power cable front panel screw (2) LCD display module Installing System Components...

  • Page 126: Installing The Control Panel Board Assembly And The Control Panel Display Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 127 CAUTION: You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations. 3 Remove all hard drives. See "Removing a Hard-Drive Carrier" on page 82. 4 Disconnect the power cable from the SAS backplane. 5 Disconnect the SAS data cables from the backplane.
  • Page 128 Figure 3-22. Removing and Installing a SAS Backplane backplane retention latches (2) SAS backplane power cable SAS A cable SAS backplane SAS B cable Installing System Components...

  • Page 129: Installing The Sas Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 130: Power Distribution Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 131 Figure 3-23. Removing and Installing the Power Distribution Board screws (2) power supply cables (2) power-distribution board standoffs (2) fan module cable connectors (2) fan module power cables (2) Installing System Components...

  • Page 132: Installing The Power Distribution Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 133: System Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 134 11 Remove all the memory modules. See "Removing Memory Modules" on page 103. NOTE: To ensure proper reinstallation of memory modules, record the memory module socket locations. 12 Carefully route any loose cables away from the edges of the system board. 13 Remove the screws securing the system board to the chassis and then slide the system board assembly toward the front of the chassis.

  • Page 135: Installing The System Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 136 14 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 95. 15 Close the system. See "Closing the System" on page 77. 16 If applicable, replace the front bezel. See "Installing the Front Bezel" on page 75. 17 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

  • Page 137: Troubleshooting Your System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 138: Troubleshooting The Video Subsystem

    Troubleshooting the Video Subsystem 1 Check the system and power connections to the monitor. 2 Check the video interface cabling from the system to the monitor. 3 Run the appropriate online diagnostic test. See "Running the System Diagnostics" on page 153. If the tests run successfully, the problem is not related to video hardware.

  • Page 139: Troubleshooting A Serial I/O Device

    10 If a device causes the same problem, power down the device, replace the USB cable, and power up the device. If the problem persists, replace the device. If all troubleshooting fails, see "Getting Help" on page 161. Troubleshooting a Serial I/O Device 1 Turn off the system and any peripheral devices connected to the serial port.

  • Page 140: Troubleshooting A Wet System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 141: Troubleshooting A Damaged System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 142: Troubleshooting The System Battery

    • Processor and heat sink • Memory modules • Hard-drive brackets • Cooling shroud 3 Ensure that all cables are properly connected. 4 Close the system. See "Closing the System" on page 77. 5 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

  • Page 143: Troubleshooting Power Supply

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 144: Troubleshooting A Fan

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 145: Troubleshooting System Memory

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 146 9 Close the system. See "Closing the System" on page 77. 10 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. 11 Enter the System Setup program and check the system memory setting. See "Memory Settings Screen" on page 55. If the problem is not resolved, proceed with the next step.

  • Page 147: Troubleshooting An Optical Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 148: Troubleshooting A Tape Backup Unit

    Troubleshooting a Tape Backup Unit NOTE: When troubleshooting a tape drive, see the tape drive documentation at support.dell.com/manuals or the documentation that shipped with the drive. 1 Ensure that the tape drive is turned on. 2 Try using a different tape cartridge.

  • Page 149: Troubleshooting A Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 150: Troubleshooting The Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 151 7 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 8 Run the appropriate online diagnostic test. If a problem is still indicated, see "Getting Help" on page 161. Troubleshooting Your System...
  • Page 152 Troubleshooting Your System...

  • Page 153: Running The System Diagnostics

    The files required to run the online diagnostics for systems running supported Microsoft Windows and Linux operating systems are available at support.dell.com and on the CDs that came with your system. For information about using diagnostics, see the Dell Online Diagnostics User's Guide.

  • Page 154: When To Use The Embedded System Diagnostics

    • View status messages that inform you if tests are completed successfully • View error messages that inform you of problems encountered during testing When to Use the Embedded System Diagnostics If a major component or device in the system does not operate properly, component failure may be indicated.

  • Page 155: Using The Custom Test Options

    Using the Custom Test Options When you select Custom Test in the Main Menu window, the Customize window allows you to select the device(s) to be tested, select specific options for testing, and view the test results. Selecting Devices for Testing The left side of the Customize window lists devices that can be tested.
  • Page 156 • Configuration — Displays basic configuration information about the currently selected device. Parameters — Displays parameters that you can set for the test. • Running the System Diagnostics...

  • Page 157: Jumpers And Connectors

    Jumpers and Connectors This section provides specific information about the system jumpers. It also provides some basic information on jumpers and switches and describes the connectors on the system board. System Board Jumpers shows the location of the configuration jumpers on the system Figure 6-1 board.

  • Page 158: System Board Connectors

    System Board Connectors Figure 6-1. System Board Connectors Jumpers and Connectors...
  • Page 159 Item Connector Description PWRD_EN Password enable jumper NVRAM_CLR NVRAM clear jumper RISER2 Expansion-card riser connector RISER1 Expansion-card riser connector iDRAC6 Enterprise iDRAC6 Enterprise card connector iDRAC6 Express iDRAC6 Express card Processor socket FAN1 System fan 1 connector FAN2 System fan 2 connector FAN3 System fan 3 connector Memory module slot 5...

  • Page 160: Disabling A Forgotten Password

    Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program and UEFI Boot Manager" on page 51. The password jumper enables these password features or disables them and clears any password(s) currently in use.

  • Page 161: Getting Help

    NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
  • Page 162 Getting Help...

  • Page 163: Index

    147 DIMMs CD/DVD drive See memory modules (DIMMs). See optical drive. drive blank chassis intrusion switch, 74 removing, 81 contacting Dell, 161 control panel assembly LCD panel features, 14 removing, 124 error messages, 52 cooling fan expansion card replacing, 105...
  • Page 164 removing, 88 back-panel, 18 troubleshooting, 149 NIC, 20 power, 21 expansion cards SAS controller, 95 installing cooling shroud, 95 expansion slot, 86 expansion card, 89 expansion-card riser, 93 hard drive (hot-swappable), 84 hard-drive blank, 82 guidelines memory modules, 101 connecting external devices, 19 optical drive, 78 expansion card installation, 86 power supply blank, 120...
  • Page 165 phone numbers, 161 POST memory accessing system features, 11 troubleshooting, 145 power indicators, 21 memory modules (DIMMs) configuring, 98 power supplies installing, 101 indicators, 21 removing, 103 removing, 117, 119-120, 122 replacing, 119, 122 messages error messages, 52 power supply system, 35 troubleshooting, 143 warning, 48...
  • Page 166 68 options, 58 slots system security options, 61 See expansion slots. system setup screens startup main, 53 accessing system features, 11 support contacting Dell, 161 system tape drive closing, 77 troubleshooting, 148 opening, 76 telephone numbers, 161 system board Index...
  • Page 167 TPM security, 61 video troubleshooting, 138 troubleshooting CD drive, 147 cooling fan, 144 damaged system, 141 expansion card, 149 warning messages, 48 external connections, 137 warranty, 49 hard drive, 149 wet system keyboard, 138 troubleshooting, 140 memory, 145 NIC, 139 power supply, 143 processor, 150 system cooling, 143...
  • Page 168 Index...

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