Dell Alienware Aurora Ryzen Edition Service Manual
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Dell Alienware Aurora Ryzen Edition Service Manual

Dell Alienware Aurora Ryzen Edition Service Manual

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Alienware Aurora Ryzen Edition
Service Manual
Regulatory Model: D23M
Regulatory Type: D23M004
August 2021
Rev. A06
Table of Contents
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Summary of Contents for Dell Alienware Aurora Ryzen Edition

  • Page 1 Alienware Aurora Ryzen Edition Service Manual Regulatory Model: D23M Regulatory Type: D23M004 August 2021 Rev. A06...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2019-2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Working inside your computer....................6 Safety instructions.................................6 Before working inside your computer..........................6 Before you begin ................................6 Electrostatic discharge—ESD protection..........................7 ESD field service kit ................................7 Transporting sensitive components............................8 After working inside your computer............................8 Chapter 2: Removing and installing components..................10 Inside view of your computer.............................10 System-board components..............................
  • Page 4 Removing the processor liquid-cooling assembly....................... 38 Installing the processor liquid-cooling assembly......................40 Coin-cell battery................................44 Removing the coin-cell battery............................44 Installing the coin-cell battery............................. 45 Memory modules................................47 Removing the memory modules........................... 47 Installing the memory modules............................. 48 Solid-state drive.................................50 Removing the solid-state drive............................ 50 Installing the solid-state drive............................51 Single-graphics card................................
  • Page 5 System board..................................91 Removing the system board............................91 Installing the system board............................93 Entering the Service Tag in the BIOS setup program....................95 Chapter 3: Drivers and downloads......................97 Chapter 4: System setup........................98 System setup..................................98 Entering BIOS setup program............................98 Navigation keys.................................. 98 Boot Sequence...................................

  • Page 6: Chapter 1: Working Inside Your Computer

    CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 7: Electrostatic Discharge-Esd Protection

    Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 8: Transporting Sensitive Components

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.
  • Page 9 4. Connect your computer and all attached devices to their electrical outlets. 5. Turn on your computer.

  • Page 10: Chapter 2: Removing And Installing Components

    Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Inside view of your computer 1. power-supply unit 2. 2.5-inch hard drive 3. 2.5-inch hard-drive cage 4. graphics card 5.

  • Page 11: System-Board Components

    System-board components 1. front-chassis fan connector (FRONT_FAN) 2. power-supply connector 3. front-panel USB cable 2 (F_USB2) 4. front-panel USB cable 1 (F_USB1) 5. SATA 6 Gbps drive connector (SATA1) 6. SATA 6 Gbps drive connector (SATA2) 7. SATA 6 Gbps drive connector (SATA3) 8.

  • Page 12: Screw List

    Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is restored when the component is replaced.

  • Page 13: Left-Side Cover

    Table 1. Screw list (continued) Component Secured to Screw type Quantity Screw image System board Chassis #6-32 Left-side cover Removing the left-side cover Prerequisites 1. Follow the procedure in Before working inside your computer. About this task The following images indicate the location of the left-side cover and provides a visual representation of the removal procedure. Steps 1.

  • Page 14: Top Cover

    Steps 1. Locate the tabs on the left-side cover and slots on the chassis. 2. Rotate the left-side cover towards the chassis until it snaps into place. 3. Replace the screw (M3x4) that secures the side-cover release latch to the chassis. Next steps 1.

  • Page 15: Installing The Top Cover

    Steps Starting from the rear, pull up on the top cover to release it from the chassis. NOTE: Top cover is tightly secured to the chassis by clips and may requires force to remove it off the chassis. Installing the top cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 16: Right-Side Cover

    Steps Align the tabs on the top cover with the slots on the chassis and snap the top cover into place. Next steps 1. Install the left-side cover. 2. Follow the procedure in After working inside your computer. Right-side cover Removing the right-side cover Prerequisites 1.

  • Page 17: Installing The Right-Side Cover

    Steps 1. Starting from the top-front tab, pull the right-side cover away from the chassis. 2. Remove the right-side cover from the chassis. Installing the right-side cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the right-side cover and provides a visual representation of the installation procedure.

  • Page 19: 2.5-Inch Hard Drive

    Steps 1. Align the tabs on the right-side cover with the slots on the chassis 2. Rotate the right-side cover towards the chassis until it snaps into place. Next steps 1. Install the cover. 2. Install the left-side cover. 3. Follow the procedure in After working inside your computer.

  • Page 20: Installing The 2.5-Inch Hard Drive

    Steps 1. Disconnect the data and power cables from the hard drive. 2. Press the release tabs on the hard-drive carrier and slide the hard-drive assembly out of the hard-drive cage. 3. Pry the hard-drive carrier to release the tabs on the assembly from the slots on the hard drive. 4.
  • Page 21 NOTE: Note the orientation on the hard-drive carrier to replace it correctly.

  • Page 22: 3.5-Inch Hard Drive

    NOTE: A list of storage devices are displayed under the System Information in the General group. c. If you have replaced the primary storage device that had the operating system installed, see Reinstall Windows to the Dell factory image using recovery media in the knowledge base article 000176966.

  • Page 23: Installing The 3.5-Inch Hard Drive

    Steps 1. Disconnect the data and power cables from the hard drive. 2. Press the release tabs on the hard-drive carrier and slide the hard-drive carrier out of the hard-drive cage. 3. Pry the hard-drive carrier to release the tabs on the carrier from the slots on the hard drive. 4.
  • Page 24 NOTE: Note the orientation on the hard-drive carrier to replace it correctly.

  • Page 25: 2.5-Inch Hard-Drive Cage

    NOTE: A list of storage devices are displayed under the System Information in the General group. c. If you have replaced the primary storage device that had the operating system installed, see Reinstall Windows to the Dell factory image using recovery media in the knowledge base article 000176966.

  • Page 26: Installing The 2.5-Inch Hard-Drive Cage

    Steps 1. Remove the two screws (#6-32) that secure the 2.5-inch hard-drive cage to the chassis. 2. Slide and remove the 2.5-inch hard-drive cage off the chassis. NOTE: Repeat the procedure from step 1 to step 2 to remove the other 2.5-inch hard-drive cage. Installing the 2.5-inch hard-drive cage Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 27: 3.5-Inch Hard-Drive Cage

    3.5-inch hard-drive cage Removing the 3.5-inch hard-drive cage Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the left-side cover. 3. Remove the 3.5-inch hard drive, if installed. About this task The following images indicate the location of the 3.5-inch and provides a visual representation of the removal procedure. Steps 1.

  • Page 28: 460 W Power-Supply Unit

    Steps 1. Insert the 3.5-inch hard-drive cage into its slot on the chassis. 2. Align the tabs on the cage with the tabs on the chassis. 3. Replace the two screws (#6-32) that secure the 3.5-inch hard-drive cage to the chassis. Next steps 1.

  • Page 30: Installing The 460 W Power-Supply Unit

    Steps 1. Remove the two screws (#6-32) that secure the power-supply unit bracket to the power-supply unit cage. 2. Lift the power-supply unit bracket off the power-supply unit cage. 3. Slide the power-supply unit cage release latches to the unlock position. 4.
  • Page 31 WARNING: The cables and ports on the back of the power-supply unit are color-coded to indicate the different power wattage. Ensure that you plug in the cable to the correct port. Failure to do so may result in damaging the power-supply unit and/or system components.

  • Page 32: 850 W Power-Supply Unit

    Steps 1. Place the power supply on the chassis. 2. Align the screw holes on the power-supply unit with the screw holes on the chassis. 3. Replace the four screws (#6-32) that secure the power-supply unit to the chassis. 4. Lift and rotate the power-supply unit cage away from the chassis 5.
  • Page 33 NOTE: Note the routing of all cables as you remove them so that you can route them correctly after you replace the power- supply unit. About this task The following images indicate the location of the power-supply unit and provides a visual representation of the removal procedure. Steps 1.

  • Page 34: Installing The 850 W Power-Supply Unit

    Installing the 850 W power-supply unit Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. WARNING: The cables and ports on the back of the power-supply unit are color-coded to indicate the different power wattage.

  • Page 35: Right Tron-Light Board

    6. Replace the two screws (#6-32) that secure the power-supply unit bracket to the power-supply unit cage. Next steps 1. Install the left-side cover. 2. Follow the procedure in After working inside your computer. Right tron-light board Removing the right tron-light board Prerequisites 1.

  • Page 36: Installing The Right Tron-Light Board

    Steps 1. Disconnect the tron-light cable. 2. Remove the four screws (#6-32) that secure the right tron-light board to the chassis. 3. Remove the right tron-light board off the chassis. Installing the right tron-light board Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the right tron-light board and provides a visual representation of the installation procedure.
  • Page 37 Steps 1. Align the screw holes on the right tron-light board with the screw holes on the chassis. 2. Replace the four screws (#6-32) that secure the right tron-light board to the chassis. 3. Connect the tron-light cable. Next steps 1.

  • Page 38: Processor Liquid-Cooling Assembly

    Processor liquid-cooling assembly Removing the processor liquid-cooling assembly Prerequisites 1. Follow the procedure in Before working inside your computer. WARNING: Despite having a plastic shield, the processor liquid-cooling assembly may be very hot during normal operation. Ensure that it had sufficient time to cool before you touch it. CAUTION: To ensure maximum cooling for the processor, do not touch the heat transfer areas on the processor liquid-cooling assembly.

  • Page 40: Installing The Processor Liquid-Cooling Assembly

    Steps 1. Lay the computer on the right side. 2. Press the releasing clip on the power-cable connectors and disconnect the power cables from the graphics card. 3. Slide the power-supply unit cage release latches to the unlock position. 4. Lift the power-supply unit cage. 5.
  • Page 41 About this task The following images indicate the location of the processor liquid-cooling assembly and provides a visual representation of the installation procedure.
  • Page 43 Steps 1. Slide the radiator and fan assembly into the radiator and fan cage. NOTE: Ensure that the hoses are facing the front of the system 2. Align the screw holes on the processor cooler with the screw holes on the system board. 3.

  • Page 44: Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.

  • Page 45: Installing The Coin-Cell Battery

    Steps 1. Lay the computer on the right side. 2. Press the releasing clip on the power-cable connectors and disconnect the power cables from the graphics card. 3. Slide the power-supply unit cage release latches to the unlock position. 4. Lift the power-supply unit cage and rotate the power-supply unit cage away from the chassis. 5.
  • Page 46 Steps 1. Insert a new coin-cell battery (CR2032) into the battery socket with the positive side facing up, and snap the battery into place.

  • Page 47: Memory Modules

    2. Rotate the power-supply unit cage towards the chassis. 3. Connect the power cables to the graphics card. 4. Slide the power-supply unit cage release latches towards the locked position. Next steps 1. Install the left-side cover. 2. Follow the procedure in After working inside your computer.

  • Page 48: Installing The Memory Modules

    Steps 1. Lay the computer on the right side. 2. Press the releasing clip on the power-cable connectors and disconnect the power cables from the graphics card. 3. Slide the power-supply unit cage release latches to the unlock position. 4. Lift the power-supply unit cage and rotate the power-supply unit cage away from the chassis. 5.
  • Page 49 Steps 1. Ensure that the securing clips are extended away from the memory-module slot.

  • Page 50: Solid-State Drive

    2. Align the notch on the memory module with the tab on the memory-module slot. 3. Insert the memory module into the memory-module slot and press the memory module down until it snaps into position and the securing clips lock in place. CAUTION: To prevent damage to the memory module, hold the memory module by the edges.

  • Page 51: Installing The Solid-State Drive

    Steps 1. Remove the screw (M2x2.5) that secures the solid-state drive to the system board. 2. Slide and lift the solid-state drive off the system board. Installing the solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. CAUTION: Solid-state drives are fragile.

  • Page 52: Single-Graphics Card

    NOTE: A list of storage devices are displayed under the System Information in the General group. c. If you have replaced the primary storage device that had the operating system installed, see Reinstall Windows to the Dell factory image using recovery media in the knowledge base article 000176966.

  • Page 54: Installing The Single-Graphics Card

    Steps 1. Lay the computer on the right side. 2. Press the releasing clip on the power-cable connectors and disconnect the power cables from the graphics card. 3. Slide the power-supply unit cage release latches to the unlock position. 4. Lift the power-supply unit cage and rotate the power-supply unit cage away from the chassis. 5.
  • Page 56 NOTE: Install AMD Vega 20 only into the PCIe slot 1 of your computer. If installed on PCIe slot 4, the power-supply unit cannot be closed. NOTE: If you are using any other graphics card other than AMD Vega 20, it can be installed into the appropriate PCIe slot i.e. X4, X8 or X16 on your computer.

  • Page 57: Dual-Graphics Card

    Dual-graphics card Removing the dual-graphics card Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the left-side cover. About this task The following images indicate the location of the graphics card and provides a visual representation of the removal procedure.
  • Page 58 Steps 1. Lay the computer on the right side. 2. Press the releasing clip on the power-cable connectors and disconnect the power cables from the graphics card. 3. Slide the power-supply unit cage release latches to the unlock position. 4. Lift the power-supply unit cage and rotate the power-supply unit cage away from the chassis. 5.

  • Page 59: Installing The Dual-Graphics Card

    Installing the dual-graphics card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the graphics card and provides a visual representation of the installation procedure.
  • Page 61 NOTE: Install AMD Vega 20 only into the PCIe slot 1 of your computer. If installed on PCIe slot 4, the power-supply unit cannot be closed. NOTE: If you are using any other graphics card other than AMD Vega 20, it can be installed into the appropriate PCIe slot i.e. X4, X8 or X16 on your computer.

  • Page 62: Front Bezel

    Front bezel Removing the front bezel Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the left-side cover. 3. Remove the top-cover. 4. Remove the right-side cover. 5. Remove the single-graphics card dual-graphics card, as applicable. About this task The following images indicate the location of the front bezel and provides a visual representation of the removal procedure.

  • Page 64: Installing The Front Bezel

    Steps 1. Disconnect the tron-light cable and then remove the cable from the routing guides on the chassis. 2. Lay the computer on the right side. 3. Press the releasing clip on the power-cable connectors and disconnect the power cables from the graphics card. 4.
  • Page 65 About this task The following images indicate the location of the front bezel and provides a visual representation of the installation procedure.
  • Page 68 Steps 1. Route the cables through the slot on the front panel and align and clip the front bezel into place. 2. Align the screw hole of the cable management cover with the screw hole on the chassis. 3. Replace the two screws (#6-32) that secure the cable management cover to the chassis. 4.

  • Page 69: Top Bezel

    Top bezel Removing the top bezel Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the left-side cover. 3. Remove the cover. 4. Remove the right-side cover. 5. Remove the wireless card. 6. Remove the front bezel.

  • Page 70: Installing The Top Bezel

    Installing the top bezel Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the top bezel and provides a visual representation of the installation procedure. Steps 1.

  • Page 71: Bottom Cover

    5. Install the left-side cover. 6. Follow the procedure in After working inside your computer. Bottom cover Removing the bottom cover Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the left-side cover. 3. Remove the cover.

  • Page 72: Installing The Bottom Cover

    Installing the bottom cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the bottom cover and provides a visual representation of the installation procedure. Steps 1.

  • Page 73: Processor Fan And Heat-Sink Assembly

    Processor fan and heat-sink assembly Removing the processor fan and heat-sink assembly Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.

  • Page 74: Installing The Processor Fan And Heat-Sink Assembly

    Steps 1. Lay the computer on the right side. 2. Press the releasing clip on the power-cable connectors and disconnect the power cables from the graphics card. 3. Slide the power-supply unit cage release latches to the unlock position. 4. Lift the power-supply unit cage and rotate the power-supply unit cage away from the chassis. 5.

  • Page 76: Processor

    Steps 1. Place the processor fan and heat-sink assembly on the processor. 2. Align the captive screws on the processor fan heat-sink assembly with the screw holes on the system board. 3. In sequential order, tighten the four captive screws that secure the processor fan and heat-sink assembly to the system board. 4.

  • Page 77: Installing The Processor

    3. Remove the processor liquid-cooling assembly processor fan and heat-sink assembly, as applicable. About this task The following images indicate the location of the processor and provides a visual representation of the removal procedure. Steps 1. Press the release lever down and then push it away from the processor to release it from the tab. 2.

  • Page 78: Wireless Card

    Steps 1. Ensure that the release lever on the processor socket is fully extended and the processor cover is fully open. CAUTION: Position the processor correctly in the processor socket to avoid permanent damage to the processor. 2. Align the pin-1 corner on the processor with the pin-1 corner on the processor socket, and then place the processor in the processor socket.

  • Page 79: Installing The Wireless Card

    Steps 1. Remove the screw (M2x4) that secures the wireless card to the system board. 2. Lift the wireless-card bracket off the wireless card. 3. Disconnect the antenna cables from the wireless card. 4. Slide and remove the wireless card from the wireless-card slot. Installing the wireless card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 80 Steps 1. Connect the antenna cables to the wireless card. The following table provides the antenna-cable color scheme for the wireless card supported by your computer. Table 3. Antenna-cable color scheme Connectors on the wireless card Antenna-cable color Main (white triangle) White Auxiliary (black triangle) Black...

  • Page 81: Antennas

    Antennas Removing the antennas Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the left-side cover. 3. Remove the top-cover. 4. Remove the right-side cover. 5. Remove the single-graphics card dual-graphics card, as applicable. 6. Remove the wireless card.

  • Page 82: Front I/O-Panel

    Steps 1. Adhere the antenna to the chassis. 2. Replace the four screws (M3x4t) that secures the antennas to the chassis. 3. Route the antenna cables through the routing guides on the top bezel. Next steps 1. Install the bezel. 2.

  • Page 83: Installing The Front I/O-Panel

    Steps 1. Remove the four screws (M3x4) that secures the front I/O-panel to the front bezel. 2. Press the two clips and lift the front I/O-panel off the front bezel. Installing the front I/O-panel Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the front I/O-panel and provides a visual representation of the installation procedure.

  • Page 84: Front-Chassis Fan

    Steps 1. Align the screw holes on the front I/O-panel with the screw holes on the front bezel and snap it into place. 2. Replace the four screws (M3x4) that secures the front I/O-panel to the front bezel. Next steps 1.

  • Page 85: Installing The Front-Chassis Fan

    Steps 1. Disconnect the front-chassis fan cable from the system board. 2. Push the tab to release the front-chassis fan from the chassis. 3. Slide and lift the front-chassis fan off the chassis. Installing the front-chassis fan Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the front-chassis fan and provides a visual representation of the installation procedure.

  • Page 86: Top-Chassis Fan

    Steps 1. Align the tabs on the front-chassis fan with the slots on the chassis and slide the fan until it snaps into position. 2. Connect the front-chassis fan cable to the system board. Next steps 1. Install the single-graphics card dual-graphics card, as applicable.
  • Page 87 Steps 1. Lay the computer on the right side.

  • Page 88: Installing The Top-Chassis Fan

    2. Press the releasing clip on the power-cable connectors and disconnect the power cables from the graphics card. 3. Slide the power-supply unit cage release latches to the unlock position. 4. Lift the power-supply unit cage and rotate the power-supply unit cage away from the chassis. 5.
  • Page 89 Steps 1. Align the holes on the top-chassis fan with the holes on the top-chassis fan bracket. 2. Insert the ends of the rubber grommets through the holes at each corner of the fan. 3. Align the grommets in the fan with the holes at each corner of the top-chassis fan bracket and pull through until they snap into place.

  • Page 90: Power-Button Board

    Power-button board Removing the power-button board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the left-side cover. 3. Remove the right-side cover. 4. Remove the top-cover. 5. Remove the front bezel. About this task The following images indicate the location of the power-button board and provides a visual representation of the removal procedure. Steps 1.

  • Page 91: System Board

    Steps 1. Align the screw holes on the power-button module with the screw holes on the front bezel. 2. Replace the two screws (M2x4) that secure the power-button module to the front bezel. 3. Connect the cables to the power-button module. Next steps 1.
  • Page 92 7. Remove the single-graphics card dual-graphics card, as applicable. 8. Remove the processor. About this task The following images indicate the location of the system board and provides a visual representation of the removal procedure.

  • Page 93: Installing The System Board

    Steps 1. Disconnect all the cables connected to the system board. NOTE: Note the routing of all cables as you remove them so that you can route them correctly after you replace the system board. For information on system-board connectors, see "system-board components".

  • Page 95: Entering The Service Tag In The Bios Setup Program

    Entering the Service Tag in the BIOS setup program Steps 1. Turn on or restart your computer. 2. Press F2 when the Dell logo is displayed to enter the BIOS setup program.
  • Page 96 3. Navigate to the Main tab and enter the Service Tag in the Service Tag Input field. Next steps NOTE: Service tag is the alphanumeric identifier located at the back side of your computer.

  • Page 97: Chapter 3: Drivers And Downloads

    Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ 000123347.

  • Page 98: Chapter 4: System Setup

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ●...

  • Page 99: System Setup Options

    ● Optical Drive (if available) ● SATA Hard Drive (if available) ● Diagnostics NOTE: Choosing Diagnostics, will display the ePSA diagnostics screen. The boot sequence screen also displays the option to access the System Setup screen. System setup options NOTE: Depending on your computer and its installed devices, the items listed in this section may or may not appear. Table 4.
  • Page 100 Table 5. System setup options—Advanced menu (continued) Advanced Wake Up by Integrated LAN Allow the computer to be powered on by special LAN signals. AC Recovery Sets what action the computer takes when power is restored. Deep Sleep Control Allows you to define the controls when Deep Sleep is enabled. USB Wake Support (S3) Allows you to enable the USB devices to wake the system from Standby.

  • Page 101: System And Setup Password

    Table 6. System setup options—Security menu (continued) Security Firmware TPM Displays the firmware TPM. Table 7. System setup options—Boot menu Boot Boot List Option Displays the available boot devices. File Browser Add Boot Option Allows you to set the boot path in the boot option list. File Browser Del Boot Option Allows you to delete the boot path in the boot option list.

  • Page 102: Assigning A System Setup Password

    Assigning a system setup password Prerequisites You can assign a new System or Admin Password only when the status is in Not Set. About this task To enter the system setup, press F12 immediately after a power-on or reboot. Steps 1.

  • Page 103: Clearing Forgotten Password

    About this task The following images indicate the location of the CMOS jumper and provide a visual representation of the clearing CMOS procedure. Steps 1. Disconnect the system-board power cable from the system board. 2. Remove the jumper plug from pins 217 and replace it on pins 216 (P216). 3.

  • Page 104: Updating The Bios

    Updating the BIOS in Windows Steps 1. Go to www.dell.com/support. 2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then click Search. NOTE: If you do not have the Service Tag, use the SupportAssist feature to automatically identify your computer. You can also use the product ID or manually browse for your computer model.

  • Page 105: Updating The Bios From The F12 One-Time Boot Menu

    Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 106: Chapter 5: Troubleshooting

    System board, memory or processor failure BIOS recovery image not found BIOS recovery image found but invalid Recovering the operating system When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell SupportAssist OS Recovery.

  • Page 107: Wifi Power Cycle

    You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 108: Chapter 6: Getting Help And Contacting Alienware

    Express Service Code. To view relevant support resources for documents. your Dell computer, enter the Service Tag or Express Service Code at www.dell.com/support. For more information on how to find the Service Tag for your...

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