NEC Univerge SV9100 User Manual
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NEC Univerge SV9100 User Manual

NEC Univerge SV9100 User Manual

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SV 9100
®
DT310/DT330/DT710/DT730/UT880
USER GUIDE
NDA-31648
ISSUE 1.0
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  • Page 1 SV 9100 ® DT310/DT330/DT710/DT730/UT880 USER GUIDE NDA-31648 ISSUE 1.0...
  • Page 3 NEC Corporation of America reserves the right to change the specifications, functions, or features at any time without notice. NEC Corporation of America has prepared this document for use by its employees and customers. The information contained herein is the property of NEC Corporation of America and shall not be reproduced without prior written approval of NEC Corporation of America.

  • Page 5: Table Of Contents

    TABLE OF CONTENTS 1.INTRODUCTION General ....................Face Layout ..................Keys And Parts ..................Icon Display ..................Menu List ....................Simple Operation by Menu Key and Cursor Key ........2.TERMINAL SETUP Terminal Setup With the Up/Down Key ..........Terminal Setup With the Feature Key........... 3.BASIC OPERATION Login (DT700 Series Only) ..............
  • Page 6 TABLE OF CONTENTS CALL PARK – SYSTEM ............... STATION BUSY/NO ANSWER OPTIONS ........... CO/PBX DIALING OPTIONS..............CALL PICKUP ..................PAGING....................BACKGROUND MUSIC ............... CALL FORWARDING................SELECTABLE DISPLAY MESSAGING..........STATION RELOCATION..............CODE RESTRICTION, DIAL BLOCK........... ACCOUNT CODE ENTRY ..............AUTOMATIC CALL DISTRIBUTION (ACD) ......... 5.DIRECTORY OPERATION Add New Data..................

  • Page 7: General

    NTRODUCTION General This guide explains how to operate DT Series (DT310/ DT710/DT330/DT730) under the following headings. CHAPTER 1 INTRODUCTION Explains the configuration of this guide and contains the following information. • Face layout of DT Series • Keys and Parts of DT Series •...

  • Page 8: Face Layout

    Face Layout DT310/DT710 (6-Button with LCD) DT310/DT710 (2-button without LCD) Exit Help Feautre Recall Redial Conf Feautre Recall Answer Answer PQRS WXYZ Directory Message Menu PQRS WXYZ Redial Speaker Transfer HOLD Transfer Speaker HOLD DT310 Model shown above DT310 Model shown above...
  • Page 9 DT330/DT730 (12-Button with LCD) DT330/DT730 (24-Button with LCD) Exit Help Exit Help Feautre Recall Feautre Recall Answer Answer Menu PQRS WXYZ Menu PQRS WXYZ Redial Redial Speaker Transfer Transfer Speaker HOLD HOLD Lock button is equipped on DT730 only. Lock button is equipped on DT730 only. Note: Note:...
  • Page 10 DT330/DT730 (32-Button with LCD) DT330/DT730 (DESI Less 8-Button) Exit Help Exit Help Scroll Feautre Recall Feautre Recall Answer Answer PQRS WXYZ Menu PQRS WXYZ Menu Redial Redial Speaker Transfer HOLD Speaker Transfer HOLD Lock button is equipped on DT730 only. Lock button is equipped on DT730 only.
  • Page 11 DT710 UT880 Multiline Client (DESI Less 8-Button without LCD) (NEC UT880 Smart Desk Phone)

  • Page 12: Keys And Parts

    Keys And Parts (2) Programmable Keys These keys can be programmed as Flexible Line DT310/DT710 key/Programmable Feature Key by WebPro/ (2-Button without LCD) PCPro/PhonePro. (3) Recall Press key to finish an outside call and hear the dial tone. With Centrex trunks press the recall key to hook flash the line.
  • Page 13 (10) Up/Down Press ( ) Down or ( ) UP key while idle. • Speaker/Receiver Volume: Press ( ) or ( ) key during conversation. • Ringer Volume: Press ( ) or ( ) key during ringing. (11) Directory Press key to activate speed calling - system feature.
  • Page 14 DT330/DT730 (1) Security Button (DT730 only) The user can press this key to lock the telephone (24-button with LCD) so no other user may access the telephone. (2) Call Indicator Lamp On the SV9100, this lamp flashes fast when a call terminates to the terminal and flashes slower when a message has been left.
  • Page 15 The user can exit from a screen mode by pressing (11) Mic this key. Press the key to Mute/Un-Mute the speaker and/or handset. (5) Softkeys (12) Menu Any feature shown at the bottom of the LCD is From this key, the user can access to the functions available.
  • Page 16 Shortcut Menu includes the following features. Feature Description Menu of DT330 1. Call History 2. Contacts 3. User Features 4. Phone Settings 5. System Settings 6.Properties (15)Redial/CID Scroll (Last Number Call, Speed Calling-Station/Group) Press key once to activate redial feature. Press redial and scroll through numbers that have been dialed.
  • Page 17 DT330/DT730 (18)Hold Press this key to place an internal or external call (DESI Less 8-Button with LCD) on hold. Not equipped on DTL-2E-1/ITL-2E-1. Note 1: Exit Help Scroll (10) (11) Feautre Recall (12) Answer (13) Menu PQRS WXYZ (14) (15) Redial Transfer Speaker...
  • Page 18 (5) Softkeys (2) Call Indicator Lamp Any feature shown at the bottom of the LCD is On the SV9100, this lamp flashes fast when a call available. The appropriate feature key is displayed terminates to the terminal and flashes slower on the screen according to the call handling when a message has been left.
  • Page 19 (a) Icon (b) Feature Key Information Feature Key Information displays the followings. Status of the Line key such as Call Ringing, Call Hold or Busy, and setting on the Feature key are Maximum shown as Icons. Description digits to be displayed Flashing User’s Status...
  • Page 20 (8) Programmable Keys These keys can be programmed as Flexible Line key/Programmable Feature Key by Web/PCPro. (9) Scroll Key This key is used to turn over the page of 8LD display. (10)Recall Press key to finish an outside call and hear the dial tone.
  • Page 21 (15) Cursor By using this Key, DT Series user can access to Menu of DT330 various features with simple operation. For DT330 Series, two lines of menu items can be displayed at a time. For DT730 Series, three lines of menu items can be displayed at a time. The following figure shows the menu screen for DT330 Series.
  • Page 22 Shortcut Menu includes the following features. (Ex. (19)Transfer of DT730) Allows the station user to transfer established calls to another station, without attendant assistance. Feature Description (20)Hold 1. Call History Press this key to place an internal or external call on hold.
  • Page 23 DT710 (2) 8LD Display (DESI Less 8-Button without LCD) Rachel Julia Hannah James Paul Scroll Page Switching Key Exit Help 32 (8 keys x 4 pages) additional programmable keys are provided. They can be programmed as Flexible Line/Programmable feature key by Telephony Server Administrator.
  • Page 24 (a) Icon (b) Feature Key Information Feature Key Information displays the followings. Status of the Line key such as Call termination, Call Hold or Busy, and setting on the Feature key Maximum are shown as Icons. Description digits to be displayed Flashing User’s Status...
  • Page 25 (3) Programmable Keys (11) Mic These keys can be programmed as Flexible Line Press the key to Mute/Un-Mute the speaker and/or key/Programmable Feature Key by Web/PCPro. handset. (4) Exit (12) Menu The user can exit from a screen mode by pressing From this key, the user can access to the functions this key.
  • Page 26 Shortcut Menu includes the following features. (Ex. of DT730) Feature Description Menu of 1. Call History DT330 2. Contacts 3. User Features 4. Phone Settings 5. System Settings 6.Properties (15)Redial/CID Scroll (Last Number Call, Speed Calling-Station/Group) Menu of DT730 Press key once to activate redial feature. Press redial and scroll through numbers that have been dialed.
  • Page 27 (17)Transfer Allows the station user to transfer established calls to another station, without attendant assistance. (18)Hold Press this key to place an internal or external call on hold.

  • Page 28: Icon Display

    Icon Display Feature Icon Description The LCD of DT730 Series displays Desktop Icons This icon appears when the Security Security Key is pressed and the terminal in which provide notification when events (such as missed Security mode call and voice mail) occur. This icon appears when any Bluetooth peripheral equipment is connected...

  • Page 29: Menu List

    Menu List Simple Operation by Menu Key and Cursor Key From the Menu List, the user can use various application features such as Directory and Call History. By using Menu Key and Cursor Key, DT Series user can have access to Call History, Directory and terminal To Display Menu List settings with simple operation.

  • Page 30: Simple Operation By Menu Key And Cursor Key

    UT880 (2) Programmable Keys These keys can be programmed as Flexible Line key (NEC UT880 Multiline Smart Phone)) Programmable Feature Key by WebPro/ PCPro PhonePro. (20) (3) Recall Key Press the key to finish an outside call and hear the dial tone.
  • Page 31 Typically, the area is another station, without attendant assistance. hidden and the user can select it by clicking on the “NEC UT880 NMLT” button on the top left hand corner. (14)Hold Press this key to place an internal or external call on hold.
  • Page 32 This page is for your notes.

  • Page 33: Terminal Setup With The Up/Down Key

    ERMINAL ETUP This chapter describes operating procedures for terminal settings by the UP/DOWN key and Feature keys. SPEAKER Various terminal settings such as display, sounds, To Adjust Ringer Tone password, and language are also available from Menu Press the Up/Down key during ringing. key.

  • Page 34: Terminal Setup With The Feature Key

    Terminal Setup With the Feature To listen to the Incoming ring choices: STEP 1: Press Speaker and Dial 711. Microphone On/Off STEP 2: Dial 1 to listen to Intercom ring; Dial 2 to listen to Trunk ring. LED on Mic key shows the status of the built-in microphone.
  • Page 35 -OR- For Trunk Ring: Dial code for the ring pattern you want to hear (Ring1-3, Melody 4-8). If you select Ring 1-3, a second screen prompts for the tone pattern (1-8). Tone Range TONE No. Ring Tone 1 Ring Tone 2 Ring Tone 3 Melody 4 Melody 5...
  • Page 36 This page is for your notes.

  • Page 37: Login (Dt700 Series Only)

    ASIC PERATION Login (DT700 Series Only) Logout (DT700 Series Only) When login mode is activated, the following procedure is required. Press the preassigned Logout Feature Key on the terminal. Enter login code and press the Set softkey. This location is an example. Note: Logout button is assigned by data setting at Note:...

  • Page 38: To Start Security Mode (Dt730 Only)

    To Start Security Mode (DT730 Only) To Cancel Security Mode Display the Password Entry screen by either of the Press the Lock Key on the DT730. The following following operations. message is displayed on the LCD. • Press any key while the screen saver is activated.

  • Page 39: Answering Calls

    EATURE PERATION ANSWERING CALLS Answering Outside Calls Using the Answer Key Ringing Calls 1. Receive outside call. 1. Lift the handset. 2. Press the Answer key. 2. Start conversation. 3. Talk with the incoming calling party. When assigning the Delayed Ringing feature, Note: 4.

  • Page 40: Placing Calls

    Voice Announce Calls The second call may be placed on Hold. Note 3: Press the flashing Line key or Conf key to Note 4: 1. Adjust the Speaker volume as needed. return to the first call. On SV9100 if MIC key is not lit the Note 1: PLACING CALLS user cannot answer voice announce...
  • Page 41 Trunk Queuing LIST MENU After pressing a busy Line key and receiving the trunk busy indication: Redial CID 1. Dial # or press Trunk Queuing/Camp On key Speed Dial – System/Group/Station (Service Code 751:35). To dial a Station Speed Dial number: 2.
  • Page 42 To dial a System Speed Dialing number: If you have a DSS Console, you may be able to Note 3: press a DSS Console key to chain to a stored 1. Press the Speaker key. number. 2. Dial #2 (default Service Code). To dial a Group Speed Dialing number: -OR- 1.

  • Page 43: Microphone Control

    MICROPHONE CONTROL The Speaker LED flashes. Note 1: You can talk to the caller through the handset. Note 2: 1. Press the MIC key. Your coworkers hear your caller’s voice over your telephone’s speaker. 2. A lit MIC LED indicates that the MIC is on. When you press the Speaker key once, you Note 3: turn your Speakerphone on.

  • Page 44: Holding Calls

    HOLDING CALLS 3. Announce the call (optional). System Hold – 4. Replace the handset. With a call in progress: Using Direct Station Selection (DSS) – 1. Press Hold. With a call in progress: Exclusive Hold – 1. Press the Transfer key. With a call in progress: 2.

  • Page 45: Conference

    CONFERENCE CALL PARK – SYSTEM To Park a call in a system orbit: 1. Establish an intercom or trunk call. You can Park intercom or trunk calls. Note: 2. Press Conf or Conference softkey (Service Code 1. Press the Park key (Service Code 752: *04 + orbit). 751:07).

  • Page 46: Station Busy/No Answer Options

    To pick up a Parked call: If the unavailable extension was unanswered Note 1: (not busy), the Callback goes through after 1. Lift the handset. your co-worker uses their telephone for the first time. 2. Press the Park key (Service Code 752: *04 + orbit). If you have Callback Automatic Answer, you Note 2: automatically place a call to the formerly busy...
  • Page 47 Message Waiting If the called extension does not answer, dial 0 Note: or press your Message Waiting key to To leave a Message Waiting: automatically leave a message. 1. Call a busy or unanswered extension. To cancel all your Messages Waiting: This includes messages you have left for other Note: 2.
  • Page 48 Tone Override Department Step Call To send off hook signals to an extension busy on a call: To make a Step Call: Your extension may send off hook signals Note: 1. Place a call to a busy Department Group member. automatically.

  • Page 49: Co/Pbx Dialing Options

    To respond to a Voice Over alert tone to your extension: PREVIEW SAVED NUMBER You can only respond if you have a Voice Over Note: 123456 key.  List VMsg 1. Press the Voice Over key (Service Code 751:48). The stored number dials out. Note: -OR- The Voice Over key lights steadily (green) and...
  • Page 50 To call a stored Memo Dial number: Repeat Redial To use Repeat Redial (if the outside party you call is MEMO DIAL unavailable or busy): 1. Place a trunk call. Conf 1. Do not lift the handset. Listen for busy tone or Ring-No Answer. Note: 2.
  • Page 51 To Cancel Repeat Redial: 1. Press the Call History key (Service Code 751:08) or press the LIST Softkey and CID. 1. Press the Feature key. 2. Press the Redial key. LIST MENU -OR- Redial The last addition to the list is displayed. Note: Press the Repeat Redial key (Service Code 751:29).

  • Page 52: Call Pickup

    To answer a call ringing a telephone in another Pickup Group when you do not know the group number: CALL PICKUP 1. Pick up the handset or press the Speaker key. Group Call Pickup 2. Press the Group Call Pickup key (Service Code To answer a call ringing another telephone in your 751:25).

  • Page 53: Paging

    PAGING Directed Call Pickup To use Directed Call Pickup to intercept a call to a To make an Internal Page announcement: coworker’s extension: 1. Press the zone’s Internal Paging key [Service 1. Pick up the handset or press the Speaker key. Code 751:21, 01~64 for zones (00 for All Call)], or 22 for internal all call paging] 2.
  • Page 54 4. Make an announcement. -OR- 5. Press the Speaker key to hang up. Dial *1 and the Combined Paging Group code (1~8 or 0 for Internal/External All Call). To Page an External Zone: The display indicates the Combined Paging as Note: 1.

  • Page 55: Background Music

    To join a Meet Me External Page: -OR- 1. Press the Speaker key or pick up the handset. Press the Call Forwarding Programmable Function Key (Service Code 751:10). 2. Dial 765. 3. Dial the announced External Paging Zone (0~8). SET FORWARD 1:SET 0:CANCEL You connect to the other party.
  • Page 56 -OR- SET BUSY/NO ANSWER Press the Call Forwarding Programmable 12345678 Function Key (Service Code 751:10). 3. Dial 0. 5. Press the Speaker key or hang up. 4. Press the Speaker key or hang up. To cancel Call Forward – Busy/No Answer at a forwarding station: Your Call Forwarding Programmable Note:...

  • Page 57: Selectable Display Messaging

    4. Dial the destination extension number. IN MEETING UNTIL 08:48 STA 12345678 SET DUAL RING  List VMsg 12345678 3. Use VOL UP or VOL DOWN keys to scroll through the messages. 5. Press the Speaker key, or hang up. 4.

  • Page 58: Station Relocation

    Intercom calls to extensions with Selectable 4. Dial the extension to be swapped with or relocated Note: Display Messaging set will receive a DND signal and receive the display message on 5. When successfully completed, a confirmation tone their telephone’s display instead of ringing will be heard and the display will show “completed”.

  • Page 59: Account Code Entry

    At default, Dial Block restriction Class per To enter an Account Code before dialing the outside Note: number: Extension is denied. If your system has Forced Account Codes, you must ACCOUNT CODE ENTRY use this procedure. If it has Verified Account Codes, you can use this procedure instead of letting the system To enter an Account Code any time while on a trunk prompt you for your Account Code.

  • Page 60: Automatic Call Distribution (Acd)

    4. Dial *. Display after Agent login -OR- GROUP No: 01 12345678 STA 12345678 5. Dial the number you want to call. Agent Log Out display If you hear “stutter” dial tone after dial Note: ACD LOGOUT? the number, ARS is requesting that you (1:Yes;...
  • Page 61 The ACD LOG IN/LOG OUT key lights. To log out (for single or multiple agent AIC log In): Note: Note: All AIC log in become logged out. Display before Agent login 1. Press the ACD LOG IN/LOG OUT key (Service 2-15 FRI 11:02PM Code 752: *10) + 1 to accept.
  • Page 62 When ACD agents are logged out and a call is placed Queue Status Display into the ACD queue, the telephones of the logged out agents will display the Queue Status and hear the When Logged Into ACD Group: alarm according to the settings defined in system programming.
  • Page 63 2. Dial 755. Use this 3. Dial the Station Speed Dial buffer number to be Key for Entering Names keypad programmed (0~9). When you want to..digit..1 = Station Speed Dial buffer 1 Enter characters: 2 = Station Speed Dial buffer 2 ¨...
  • Page 64 8. Press Hold. 9. Press the Speaker key to hang up. Function Function Additional Data Number Line Keys/Programmable Function Keys Not Defined The following functions can be assigned to Line Keys if Extension number or any DSS / One- allowed by Class of Service. numbers (up to 24 digits).
  • Page 65 Function Function Function Additional Data Function Additional Data Number Number Text Message Barge – In Message Numbers (01-20) Setup Camp On External Group External Paging Number Step Call Paging (1-8) DND / FWD External All Call Override Call Paging Message Waiting Internal Group Internal Paging Number Room Monitoring...
  • Page 66 Function Function Function Additional Data Function Additional Data Number Number Queuing --Not Used-- Message Starting --Not Used-- External Call --Not Used-- Forward by Door Keypad Facility Phone Change Keypad Hold Key Extension Name Keypad General Purpose RETRIEVE Key LED Operation Keypad General Purpose Conference Key...
  • Page 67 Function Function Additional Data Number Drop Key Directory Dialing Private Call Refuse Caller ID Refuse DID Mode Switching Do-Not-Call Setup Do-Not-Call Registration Live Monitoring Call Attendant Doorphone Access...

  • Page 69: Directory Operation

    IRECTORY PERATION This chapter explains about the Directory function of DT Series telephones. By using the Directory function, you can make a call with a simple operation. Directory function can register up to 500 records. The user can add/view/edit/delete these records. (Note: this feature is not supported by the UT880 NMLT Client) •...

  • Page 70: Add New Data

    Add New Data STEP 5: Enter a name or telephone number to be registered in the directory using the dial pad. STEP 1: Press Menu key. The menu screen is STEP 6: After entering the name or telephone, press displayed in LCD. the Hold key.

  • Page 71: Find Registered Data

    Find Registered Data STEP 4: Select a search method from the following list. STEP 1: Press Menu Key. The menu screen is displayed in the LCD. (DT7XX menu shown) Search Method Description Search data from the name list 1. Name registered in the directory.
  • Page 72 STEP 5: The following is an example when NAME, GRP, NUM, and MEM are selected as a search.

  • Page 73: Make A Call From Directory

    Make a Call From Directory Delete All Directory Data STEP 1: Display the detailed data for a target party STEP 1: Display the main directory screen. (see Find Registered Data). [Detail] [Detail] Name:Abe Shintaro Name:Abe Shintaro The following display is an example of dial by name. STEP 2: To delete all the registered data, press the Enter Key or 4: Softkey to delete all the data.

  • Page 74: Delete Specific Directory Data

    Select a search method to be deleted. Select one by using the Cursor key or Softkey. The example below displays a specific group deleted. Select Group 01. [Directory] STEP 3: Select 1: NEC. [Directory] STEP 4: Press the DEL Softkey to delete the appropriate Directory data.

  • Page 75: Call History Operation

    ISTORY PERATION This chapter explains the Call History function of DT Series telephones. By using the Call History function, you can make a call with a simple operation. The Incoming Call History can register up to 50 records. The Outgoing Call History can resister up to 10 records. (Note: this feature is not supported by the UT880 NMLT Client) •...

  • Page 76: View Call History

    View Call History STEP 4: The detailed information of the last call is displayed. STEP 1: Press Menu Key. The menu screen is displayed in the LCD. STEP 2: Select 1. History by using Cursor Key, Digit Key (1) or Softkey. (DT7XX menu shown) Use the Cursor key to display the next/former Note: records.

  • Page 77: Make A Call From Call History

    Make a Call From Call History Store Call History Data to Speed Dial STEP 1: Display the Call History data of the target telephone number referring to Make a Call STEP 1: Display the Call History data of the target from Call History.

  • Page 78: Delete Call History Data

    Delete Call History Data STEP 5: Select One to delete a single call or All to delete all call history. STEP 1: Press the Menu key. The menu screen is displayed in the LCD. STEP 2: Select 1. Call History by using the Cursor Key, Digit Key (1), or Softkey.
  • Page 80 SV 9100 ® DT310/DT330/DT710/DT730/UT880 User Guide NEC Corporation of America Issue 1.0...

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