Page 1 Features and Speci cations Manual A50-031169-001 ISSUE 1.0 January 2011...
Page 2 NEC Corporation reserves the right to change the specifications, functions, or features at any time without notice. NEC Corporation has prepared this document for use by its employees and customers. The informa- tion contained herein is the property of NEC Corporation and shall not be reproduced without prior written approval of NEC Corporation. term is a registered trademark of NEC Corporation.
Page 3: Table Of Contents
TABLE OF CONTENTS Chapter 1 Features Section 1 ABOUT THIS CHAPTER ............... . 1-1 Section 2 IMPORTANT NOTES .
Page 4 TABLE OF CONTENTS Direct Station Selection (DSS) Console ............1-183 Directed Call Pickup .................. 1-188 Directory Dialing ..................1-190 Distinctive Ringing, Tones and Flash Patterns ............ 1-192 Do Not Disturb (DND) ................. 1-196 Door Box ....................1-199 Ecology ....................1-203 Flash ....................
Page 5 TABLE OF CONTENTS Paging, External (VRS) ................1-386 Paging, Internal ..................1-388 Park ...................... 1-391 PBX Compatibility/Behind PBX ..............1-396 PC Programming ..................1-399 Power Failure Transfer ................1-406 Prime Line Selection .................. 1-407 Private Line ..................... 1-409 Programmable Function Keys ............... 1-411 Programming from a Multiline Terminal ............
Page 6 TABLE OF CONTENTS Section 3 USING HANDSFREE ................2-1 Chapter 3 Features Availability by Software Revision Section 1 FEATURE AVAILABILITY CHART .
Page 7 LIST OF TABLES Table 1-1 Keys for Entering Names ............... 1-7 Table 1-2 Sample Alarm Report .
Page 8 LIST OF FIGURES Figure 1-1 Right Cursor Key Operation Flow Chart ........... . . 1-4 Figure 1-2 Left Cursor Key Operation Flow Chart .
Page 9: Chapter 1 Features
Features 1 ABOUT THIS CHAPTER ECTION This chapter provides an alphabetical listing of the features that are available with the SL1000 system. Each feature provides the following information: Description - briefly describes the feature and how it is use. Conditions - provides special operating conditions (if any) that need to be considered with using the feature.
Page 10 SL1000 ISSUE 1.0 • Lift the handset or press Speaker, then press a line key for trunk dial tone. Port Assignments Port Calculation for Trunks: The system detects the type of unit (trunk or extension) and assigns the required extension or trunk ports to the slot.
Page 11: Abbreviated Dialing/Speed Dial
ISSUE 1.0 SL1000 Abbreviated Dialing/Speed Dial Description Abbreviated Dialing/Speed Dial gives an extension user quick access to frequently called numbers. This saves time, for example, when calling a client with whom they deal often. Instead of dialing a long telephone number, the extension user just dials the Speed Dialing code.
Page 12: Figure 1-1 Right Cursor Key Operation Flow Chart
SL1000 ISSUE 1.0 Cursor Key Operation (When set PRG15-02-60:0) By pressing the Right Cursor key, the user can access all directory menus. The flow chart below shows the menu access sequence (refer to Figure 1-1 Right Cursor Key Operation Flow Chart on this page ).
Page 13 ISSUE 1.0 SL1000 Related Features Account Code Entry Automatic Route Selection (ARS/F-Route) Central Office Calls, Placing Code Restriction/Toll Restriction Dial Tone Detection One-Touch Calling PBX Compatibility/Behind PBX Programmable Function Keys Single Line Telephones Trunk Group Routing Guide to Feature Programming...
Page 14 SL1000 ISSUE 1.0 Program Program Name Default Note Number 13-05-01 Speed Dialing Trunk Group - Trunk Group not assigned Number 13-06-01 Speed Dialing Data and Name not assigned 14-02-06 Analog Trunk Data Setup - Pause at 1st digit after Line Seize in Manual Dial Mode...
Page 15: Table 1-1 Keys For Entering Names
ISSUE 1.0 SL1000 Program Program Name Default Note Number 80-04-06 Call Progress Tone Detector Setup - ON Type 1 (DT) = 63 (1920ms) minimum time Type 2 (BT) = 12 (390ms) Type 3 (RBT) = 25 (780ms) Type 4 = 0...
Page 16 SL1000 ISSUE 1.0 Use this keypad digit . . . When you want to. . . Enter characters: 0 ! “ # $ % & ’ ( ) ô õ ú å ä æ ö ü α ε θ В...
Page 17 ISSUE 1.0 SL1000 3. Dial the Group Speed Dialing code. The stored number dials out. Unless you preselect, Trunk Group Routing selects the trunk for the call. If you have a DSS Console, you may be able to press a DSS Console key to chain to a stored number.
Page 18 SL1000 ISSUE 1.0 Key for Entering Names Use this keypad digit . . . When you want to. . . Enter characters: P-S, p-s, 7. Enter characters: T-V, t-v, 8. Enter characters: W-Z, w-z, 9. Enter characters: 0 ! “ # $ % & ’ ( ) ô õ ú å ä æ ö ü α ε θ В...
Page 19 ISSUE 1.0 SL1000 Unless you preselect, Trunk Group Routing selects the trunk for the call. The system may optionally select a specific Trunk Group for the call. If you have a DSS Console, you may be able to press a DSS Console key to chain to a stored number.
Page 20: Account Code Forced/Verified/Unverified
SL1000 ISSUE 1.0 Account Code Forced/Verified/Unverified Description Account Codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls. The system has two types of Forced Account Codes: • Forced Account Codes (Unverified) Forced Account Codes require an extension user to enter an Account Code every time they place a trunk call.
Page 21 ISSUE 1.0 SL1000 Conditions • If a user enters a code that exceeds the 16 digit limit, the system ignores the Account Code Entry. • If the system has Account Codes disabled, the digits dialed (e.g., 1234 ) appear on the SMDR re- port as part of the number dialed.
Page 22 SL1000 ISSUE 1.0 20-13-20 Class of Service Options (Supplementary Service) COS 01~15 = 1 - Account Code/Toll Restriction Operator Alert (Restricted Operation Transfer) 21-01-14 System Options for Outgoing Calls - Forced 3 (seconds) Account Code Inter-digit Timer 21-04-01 Toll Restriction Class for Extensions...
Page 23 ISSUE 1.0 SL1000 3. Dial your Account Code [1~16 digits, using 0~9 and # or (3~16 digits for Forced)]. If you make an incorrect entry, your system may automatically alert the operator. If Account Codes are hidden, each digit you dial shows an on the telephone display (depending on programming).
Page 24: Account Code Entry
SL1000 ISSUE 1.0 Account Code Entry Description Account Codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls. Optional Account Codes allow a user to enter an Account Code while placing a trunk call or anytime while on a call. The system does not require the user to enter the optional account code.
Page 25 ISSUE 1.0 SL1000 System Availability Terminals All Terminals Required Component(s) None Related Features Abbreviated Dialing/Speed Dial Automatic Route Selection (ARS/F-Route) One-Touch Calling PBX Compatibility/Behind PBX Station Message Detail Recording Guide to Feature Programming Program Program Name Default Number 14-01-11 Basic Trunk Data Setup - Account Code Required...
Page 26 SL1000 ISSUE 1.0 2. Dial your Account Code (1~16 digits, using 0~9 and #). If Account Codes are hidden, each digit you dial shows an on the telephone display. 3. Dial - OR - Press your Account Code key (Program 15-07 or SC 851 : code 50).
Page 27: Alarm
ISSUE 1.0 SL1000 Alarm Description Alarm lets any station extension work like an Alarm clock. An extension user can have Alarm remind them of a meeting or an appointment. There are two types of Alarms: • Alarm 1 (sounds only once at the preset time) •...
Page 28 SL1000 ISSUE 1.0 4. Dial the alarm time (24-hour clock). For example, for 1:15 PM dial 1315. A confirmation tone is heard if the alarm has been set. If the alarm was not set, an error tone is heard instead.
Page 29: Alarm Reports
Alarm Reports Description The SL1000 system logs various errors and reports information about the operation that can be used to determine the cause of a problem. The system can indicate several errors on the multiline telephone display, output to a Maintenance CF card on the CPU, or be downloaded in PCPro. The report data also can be sent via e-mail.
Page 30: Table 1-3 Alarm Report Definitions
SL1000 ISSUE 1.0 << Alarm Report 05/16/2006 14:30 PAGE 001 STAT DATE TIME ITEM UNIT PARAMETER 0006 05/16/06 15:05 Blocking ESIB 0006 05/16/06 15:07 Blocking ESIB 0068 01/22/09 09:30 VoIP All DSP VoIPDB Busy 0068 01/22/09 09:31 VoIP All DSP...
Page 31: Table 1-5 Sample System Information Printout
ISSUE 1.0 SL1000 • Slot condition (working, blocked) • Port assignment • Port classification Table 1-5 Sample System Information Printout System Information Date slot location type assign port condition note 1–1 408M -none- Running Slot 1 : Information of 408M COIU 1–4...
Page 32 Conditions • Alarm Reports and System Information Reports can be output to a CF card on the CPU. • The SL1000 supports the following Alarms to be output to the LCD of a multiline terminal: - SMDR Buffer Full - CPU-LAN link Error •...
Page 33 ISSUE 1.0 SL1000 • Up to 100 System Alarm Reports can be stored. When the buffer fills, the oldest record is deleted to allow the new record to be saved. • If the System is set up to E-mail the Alarm Reports and the Mail Server is down, the report is not sent.
Page 34 SL1000 ISSUE 1.0 Printing System Information Reports: Program Number Program Name Default 90-13-01 System Information Output - Output Port Type 90-13-02 System Information Output - Destination Extension Number No setting E-mailing Alarm Reports: Program Number Program Name Default 10-12-01 CPU Network Setup - IP Address 192.168.0.10...
Page 35: Alphanumeric Display
ISSUE 1.0 SL1000 Alphanumeric Display Description Multiline display telephones have a 2-line, 16 character-per-line Alphanumeric Display that provides various feature status messages. These messages help the display telephone user process calls, identify callers and customize features. Conditions • When the telephone is IDLE contrast can not be changed when BGM is enable or when Navigation Mode (15-02-60) is enable.
Page 36: Analog Communications Interface (Aci)
SL1000 ISSUE 1.0 Analog Communications Interface (ACI) Description The Analog Communications Interface (ACI) feature uses an analog ports (with associated relays) for Music on Hold, External Paging, and Back Ground Music (BGM). External Paging, External MOH and BGM By setting the PRG10-03-02, COI to "1=Audio Port" at 408M-A1, the trunk ports CO2 to CO4 can be used for audio port (External paging, External MOH, BGM).
Page 37 ISSUE 1.0 SL1000 Required Component(s) None Related Features Background Music Hotline One-Touch Calling Paging, External Door Box Music on Hold Guide to Feature Programming Program Program Name Default Note Number 10-03-02 ETU Setup (COIU Unit Setup) - Select port type...
Page 38: Answer Hold/Automatic Hold
SL1000 ISSUE 1.0 Answer Hold/Automatic Hold Description Answer Hold/Automatic Hold allows a multiline terminal user to press the flashing Line Key to answer an incoming ringing call or a Camp-On call. When the multiline terminal user is already answering a call, the first call is automatically placed on hold, depending on the user setting in Program 15-02-06.
Page 39 ISSUE 1.0 SL1000 Operation To answer a call on a different line key with a call in progress: 1. Receive a CO/PBX, DID/DISA/DIL incoming ring. Line flashes. 2. Press Line and answer the new call. The Line LED goes out. The original call is put on hold.
Page 40: Attendant Call Queuing
SL1000 ISSUE 1.0 Attendant Call Queuing Description Attendant extensions can have up to 32 incoming calls queued before additional callers hear busy tone. This helps minimize call congestion in systems that use the attendant as the overflow destination for unanswered calls. For example, you can program Direct Inward Lines and Voice Mail calls to route to the attendant when their primary destination is busy.
Page 41 ISSUE 1.0 SL1000 Operation None Features and Specifications Manual 1-33...
Page 42: Automatic Release
SL1000 ISSUE 1.0 Automatic Release Description Automatic Release drops the line circuit when an outside party abandons the call. For this feature to work with Loop Start Trunks, the CO/PBX providing the outside line must provide a timed disconnect signal. Automatic Release is normally provided on Ground Start, DID and ISDN trunks.
Page 43 ISSUE 1.0 SL1000 Program Program Name Default Number 80-04-03 Call Progress Tone Detector Setup - S/N Ratio Type 1 (DT) = 4 (-20dB) Type 2 (BT) = 4 (-20dB) Type 3 (RBT) = 4 (-20dB) Type 4 = 0 Type 5 = 0...
Page 44: Automatic Route Selection (Ars/F-Route)
SL1000 ISSUE 1.0 Automatic Route Selection (ARS/F-Route) Description Automatic Route Selection (ARS/F-Route) provides call routing and call restriction based on the digits a user dials. ARS gives the system the most cost-effective use of the connected long distance carriers. ARS is an on-line call routing program that you can customize (like other system options) from a display telephone.
Page 45 ISSUE 1.0 SL1000 Class of Service Matching With the ARS Class of Service Match Access feature, you can determine whether the system should allow a call based on the COS assigned to the Dial Analysis Table (Program 26-02). This change can be used to create a tenant-like application.
Page 46 • Refer to the Dial Tone Detection feature for the specifics on how the system handles Dial Tone De- tection. • ARS does not permit 0 and 011 + calls to be routed out separate trunk groups. The SL1000 supports only direct trunk selection for dial 0 (Operator) type calls.
Page 47 ISSUE 1.0 SL1000 Related Features Abbreviated Dialing/Speed Dial Central Office Calls, Placing Code Restriction/Toll Restriction Dial Tone Detection Trunk Group Routing Trunk Queuing/Camp On Guide to Feature Programming Program Program Name Default Note Number 11-01-01 System Numbering Refer to Programming Manual.
Page 48 SL1000 ISSUE 1.0 Program Program Name Default Note Number 14-07-01 Trunk Access Map Setup Access Map 1 = Trunk Ports 1~126 assigned with option 7 access (incoming and outgoing access and access when trunk is on Hold). Access Map 2~126 = Trunk Ports 1~126 assigned with option 0 access (No access).
Page 49 ISSUE 1.0 SL1000 Program Program Name Default Note Number 44-02-04 Dial Analysis Table for ARS/F-Route Access - Dial Tone Simulation 44-03-01 Dial Analysis Extension Table - Dial not assigned 44-03-02 Dial Analysis Extension Table - ARS/F-Route Select Table Number (1~250)
Page 50 SL1000 ISSUE 1.0 Program Program Name Default Note Number 80-03-03 DTMF Tone Receiver Setup - Min. Type 1 = 10 (-20dBm) Detect Level Type 2 = 15 (-25dBm) Type 3 = 10 (-20dBm) Type 4 = 10 (-20dBm) Type 5 = 10 (-20dBm) 80-03-04 DTMF Tone Receiver Setup - Max.
Page 51: Background Music
ISSUE 1.0 SL1000 Background Music Description Background Music (BGM) sends music from a customer-provided music source to the Speakers of the Multiline Telephone when the station is idle. Conditions • Background Music stops while the Multiline Terminal is in use.
Page 52 SL1000 ISSUE 1.0 Operation To turn Background Music on or off: 1. Press idle Speaker. 2. Dial 825 . 3. Press Speaker to hang up. 1-44 Background Music...
Page 53: Barge-In
ISSUE 1.0 SL1000 Barge-In Description Barge-In permits an extension user to break into another extension user’s established call, including Conference calls. This sets up a Conference-type conversation between the intruding extension and the parties on the initial call. With Barge-In, an extension user can get a message through to a busy co-worker right away.
Page 54 SL1000 ISSUE 1.0 Related Features Call Monitoring Conference Hold Intercom Off-Hook Signaling Park Programmable Function Keys Guide to Feature Programming Program Program Name Default Number 11-12-08 Service Code Setup (for Service Access) - Barge-In 11-16-02 One-Digit Service Code Setup - Barge-In...
Page 55 ISSUE 1.0 SL1000 1. Call a busy extension. 2. Press Barge-In key (Program 15-07-01 or SC 851 : 34). To Barge-In without first calling the busy extension: 1. Pick up the handset or press Speaker. 2. Dial 810 . - OR - Press Barge-In key (Program 15-07-01 or SC 851 : 34).
Page 56: Battery Backup - System Memory
SL1000 ISSUE 1.0 Battery Backup - System Memory Description The battery on the CPU retains the Clock/Calendar and Last Number Redial (LNR) buffers for each station when the CPU encounters a power loss. With a fully charged battery, the settings are retained for approximately three years.
Page 57 ISSUE 1.0 SL1000 Operation None Features and Specifications Manual 1-49...
Page 58: Battery Backup - System Power
• During normal operation, the batteries are continually recharged by a built-in charging circuit. • External Battery Box can be connected to the system to back up the system in the event of commer- cial power outage. Refer to the SL1000 System Hardware Manual for further details. Default Settings...
Page 59: Built-In Auto-Answering
10 messages are recorded, new message can not be recorded until delete an old message. • For fixed message 1 language is available in SL1000 . Default language will be “UK English”. If cus- tomer wants to change language, it can be replaced by downloading from website and uploading new language to CPU.
Page 60 SL1000 ISSUE 1.0 Guide to Feature Programming Program Number Program Name Default 25-06-01 Next Attendant message number 11-10-20 VRS-Record / Erase message 20-17-01 Operator’s Extension number No setting 22-02-01 Incoming Service Type Setup 25-02-01 DID/DISA VRS Message Operation Set up Built-in Auto-Answering and Sinple Voice Mail <...
Page 61: Call Arrival (Car) Keys
ISSUE 1.0 SL1000 Call Arrival (CAR) Keys Description Call Arrival (CAR) Keys are software extensions available on the Basic and Expanded Port Packages. A Call Arrival Extension assigned to a line key, can appear and ring on an individual station or multiple stations.
Page 62 SL1000 ISSUE 1.0 Program Program Name Default Number 15-07-01 Programmable Function Keys Refer to Programming Manual. 15-08-01 Incoming Virtual Extension Ring Tone Setup 15-09-01 Virtual Extension Ring Assignment 15-10-01 Incoming Virtual Extension Ring Tone Order Setup 0 = Tone Pattern 1...
Page 63 ISSUE 1.0 SL1000 7. Dial the Mode number in which the key rings. 1 = Day 1 2 = Night 1 3 = Midnight 1 4 = Rest 1 5 = Day 2 6 = Night 2 7 = Midnight 2 8 = Rest 2 8.
Page 64: Call Duration Timer
SL1000 ISSUE 1.0 Call Duration Timer Description Call Duration Timer lets a multiline terminal with an LCD time their trunk calls on the telephone display. This helps users that must keep track of their time on the telephone. For incoming trunk calls, the Call Time begins as soon as the user answers the call.
Page 65: Call Forwarding
• Personal Answering Machine Emulation Allows the extension to emulate an answering machine. Refer to SL1000 InMail for more information. Call Forwarding reroutes calls ringing an extension, including calls transferred from another extension. Call Forwarding can also be split, allowing internal and external calls to forward to different destina- tions.
Page 66 SL1000 ISSUE 1.0 • When a call is transferred because of Call Forwarding No Answer, Call Forwarding Busy, or DND, the Reason for Transfer option can display to the transferred extension as to why the call is ringing to their telephone.
Page 67 ISSUE 1.0 SL1000 Related Features Call Forwarding, Off-Premise Call Forwarding with Follow Me Call Forwarding/Do Not Disturb Override Central Office Calls, Answering Department Calling Direct Station Selection (DSS) Console Do Not Disturb (DND) Programmable Function Keys Voice Response System (VRS)
Page 68 SL1000 ISSUE 1.0 Program Number Program Name Default 11-11-49 Service Code Setup (for Setup/Entry Operation) - Set/Cancel Call Forward Both Ring (Split) 11-11-52 Service Code Setup (for Setup/Entry Operation) - Set/Cancel Call Forward All Destination (No Split) 11-11-53 Service Code Setup (for Setup/Entry Operation) -...
Page 69 ISSUE 1.0 SL1000 Operation To set Call Forward - Immediate at a forwarding station: 1. Pick up the handset or press Speaker. 2. Dial the Call Forward - Immediate Service Code (default: 848 ). - OR - At the multiline terminal only, press the Call Forwarding Programmable Function Keys.
Page 70 SL1000 ISSUE 1.0 3. Dial 0 (Cancel). 4. Press Speaker or hang up. The Call Forwarding Programmable Function Key turns off. To set Call Forward - Both Ring at a forwarding station: 1. Pick up the handset or press Speaker.
Page 71 ISSUE 1.0 SL1000 To set Call Forward Immediate for any Extension to Destination: 1. Pick up the handset or press Speaker. 2. Dial the Call Forward Immediate for any Extension to Destination Service Code (Default: 791 ). 3. Dial 1 (Set).
Page 72 SL1000 ISSUE 1.0 To cancel Call Forward - Immediate at a forwarding station: 1. Press the idle Virtual Extension key. 2. Dial the Call Forward - Immediate Service Code (default: 848 ). 3. Dial 0 (Cancel). 4. Press Speaker or hang up.
Page 73: Call Forwarding With Follow Me
ISSUE 1.0 SL1000 Call Forwarding with Follow Me Description While at a co-worker’s desk, a user can have Call Forwarding with Follow Me redirect their calls to the co-worker’s extension. This helps an employee who gets detained at a co-worker’s desk longer than expected.
Page 74 SL1000 ISSUE 1.0 Operation To activate Call Forward Follow Me from a multiline terminal: 1. At a multiline terminal, other than your own, press Speaker and dial Service Code (846 , Program 11-11-07). - OR - Press the Call Forward Follow Me key (Program 15-07-01 or SC 851 : Code 15).
Page 75: Call Forwarding, Off-Premise
ISSUE 1.0 SL1000 Call Forwarding, Off-Premise Description Off-Premise Call Forwarding allows an extension user to forward their calls to an off-site location. By enabling Call Forward, Off-Premise, the user can stay in touch by having the system forward their calls while they are away from the office.
Page 76 SL1000 ISSUE 1.0 Required Component(s) None Related Features Call Forwarding Code Restriction/Toll Restriction Direct Inward Dialing (DID) Do Not Disturb (DND) Door Box Virtual Extensions Voice Response System (VRS) Guide to Feature Programming Program Program Name Default Number 10-09-01 DTMF and Dial Tone Circuit Setup...
Page 77 ISSUE 1.0 SL1000 Program Program Name Default Number 14-01-13 Basic Trunk Data Setup -Trunk-to-Trunk Transfer 15-07-01 Programmable Function Keys Refer to Programming Manual. 20-06-01 Class of Service for Extensions All extension port = Class 1 20-09-01 Class of Service Options (Incoming Call Service) -...
Page 78 SL1000 ISSUE 1.0 Program Program Name Default Number 20-07-05 Class of Service Options (Administrator Level) - COS 01~15 = 1 Set/Cancel Automatic Trunk-to-Trunk Transfer 22-02-01 Incoming Call Trunk Setup - Incoming Type 24-02-11 System Options for Transfer - No Answer Step Transfer...
Page 79 ISSUE 1.0 SL1000 Trunk-to-Trunk Forwarding - DID (3) Trunk Forwarding Using DID Translation Table Refer to Direct Inward Dialing (DID) on page 1-166 for additional DID programming. Program Num- Program Name Default 22-11-05 DID Translation Table Number Conversion - Transfer Destination...
Page 80 SL1000 ISSUE 1.0 To cancel Call Forwarding Off-Premise Split: 1. At the multiline terminal, press Speaker. - OR - 2. At a single line telephone, lift the handset. 3. Dial the Call Forward Access Code (default not assigned). 4. Dial 0 (Cancel).
Page 81 ISSUE 1.0 SL1000 1. Lift the handset. 2. Dial 835 . 3. Dial trunk port number (001~126) to be defined. 4. Select the mode (1~8) to be defined. 5. Press the Exit key. 6. Press Speaker to hang up. Automatic Trunk-to-Trunk Transfer (Step Transfer) (follows the predefined destination in Program 24-04-01) Set Automatic Trunk Forwarding: The Speed Dial bin must be defined in Program 13-04-01 for the line to forward.
Page 82 SL1000 ISSUE 1.0 1. Lift the handset. 2. Dial 702 /. 3. Dial the Department Group number (01~32) to be defined. 4. Press Speaker to hang up. Cancel Automatic Trunk Forwarding: 1. Lift the handset. 2. Dial 703 . 3. Dial the Department Group number (01~32) to be defined.
Page 83: Call Forwarding/Do Not Disturb Override
ISSUE 1.0 SL1000 Call Forwarding/Do Not Disturb Override Description An extension user can override Call Forwarding or Do Not Disturb at another extension. This is helpful, for example, to dispatchers and office managers that always need to get through. Conditions...
Page 84: Call Monitoring
SL1000 ISSUE 1.0 Call Monitoring Description Call Monitoring allows selected Multiline Terminal Users to monitor another user’s conversation without the ability to participate. A programmable audible alert tone can be sent to that station user. Without the audible alert (silent monitor), no indication is provided to either the monitored station or the outside party.
Page 85 ISSUE 1.0 SL1000 System Availability Terminals All Terminals Required Component(s) None Related Features Barge-In Conference Hold Intercom Park Programmable Function Keys InMail Guide to Feature Programming Program Program Name Default Number 11-12-08 Service Code Setup (for Service Access) - Barge-In...
Page 86 SL1000 ISSUE 1.0 Operation The call must be set up for about 10 seconds before it can be Monitored. Listen for busy/ring or busy tone. To Call Monitor after calling a busy extension: 1. Call a busy extension. 2. Press the Barge-In key (Program 15-07 or SC 851 : 34).
Page 87: Call Redirect
ISSUE 1.0 SL1000 Call Redirect Description Call Redirect allows a multiline terminal user to transfer a call to a pre-defined destination (such as an operator, voice mail, or another extension) without answering the call. This can be useful if you are on a call and another rings in to your extension.
Page 88 SL1000 ISSUE 1.0 Program Program Name Default Number 20-11-16 Class of Service Options (Hold/Transfer Service) - COS 01~15 = 0 Call Redirect Operation To redirect a ringing call: With an incoming call ringing your extension, press the Call Redirect key (Program 15-07 or SC 851 : 49 + Destination Extension Number) without lifting the handset.
Page 89: Call Waiting/Camp-On
ISSUE 1.0 SL1000 Call Waiting/Camp-On Description With Call Waiting, an extension user may call a busy extension and wait in line (Camp-On) without hanging up. When the user Camps-On, the system signals the busy extension with two beeps indi- cating the waiting call. The call goes through when the busy extension becomes free. Call Waiting helps busy extension users know when they have additional waiting calls.
Page 90 SL1000 ISSUE 1.0 Program Program Name Default Number 11-12-05 Service Code Setup (for Service Access) - Cancel Camp-On 11-12-47 Service Code Setup (for Service Access) - Call Waiting Answer/Split Answer 11-16-05 Single Digit Service Code Setup - Camp-On 15-02-06 Multiline Telephone Basic Data Setup - Hold Key Oper-...
Page 91 ISSUE 1.0 SL1000 1. Hookflash and dial 894 to repeatedly split between the two calls. The operation depends on the setting in Program 20-03-01. This operation is valid only before the caller performs the camp-on operation (refer To Camp-on a busy extension - step 2).
Page 92: Callback
SL1000 ISSUE 1.0 Callback Description When an extension user calls a co-worker that does not answer or is busy, they can leave a Callback request for a return call. The user does not have to repeatedly call the unanswered extension back, hoping to find it idle.
Page 93 ISSUE 1.0 SL1000 Guide to Feature Programming Program Program Name Default Number 11-12-05 Service Code Setup (for Service Access) - Cancel Camp-On 11-12-44 Service Code Setup (for Service Access) - Callback Test for SLT 11-16-05 Single Digit Service Code Setup - Camp-On...
Page 94: Caller Id Call Return
• To use this feature for long distance calls, ARS must be programmed for the voice mail ports set to dial out. Refer to the SL1000 Programming Manual for detailed programming instructions. • Use Program 14-01-22 Caller ID to Voice Mail to enable or disable on a per trunk basis the ability to send the Caller ID digits to voice mail.
Page 95 ISSUE 1.0 SL1000 Operation None Features and Specifications Manual 1-87...
Page 96: Caller Id
SL1000 ISSUE 1.0 Caller ID Description Caller ID allows a display terminal to show an incoming caller’s telephone number (called the Directory Number or DN) and optional name. The Caller ID information is available as pre-answer display. With the pre-answer display, the user previews the caller’s number before picking up the ringing line.
Page 97 System programming provides an option for single line telephones to display Caller ID. Caller ID Sender Queuing Added The SL1000 system can provide Caller ID (calling party number) to a single line telephone with a display. The system can queue incoming calls to the single line telephone if the system Caller ID sender resources are busy.
Page 98 SL1000 ISSUE 1.0 the call by pressing the line key if Automatic Handsfree in Program 15-02-08 is set to 0 (Pre-select). • Caller ID information outputs on the SMDR report. • The system can send Caller ID digits to the voice mail if allowed in Program 14-01-22.
Page 99 ISSUE 1.0 SL1000 Guide to Feature Programming Program Program Name Default Note Number 10-02-04 Location Setup - Area Code not assigned 10-02-05 Location Setup - Trunk Access Code not assigned 10-09-01 DTMF and Dial Tone Circuit Setup Resource 01 - 132 = 0 (Common)
Page 100 SL1000 ISSUE 1.0 Operation Storing a Number To store a Caller ID number in an Speed Dial bin: 15-02-60: 0: Standard 1. With a multiline terminal in an idle condition the display shows: 2. Press the Left Cursor Key twice. The display shows:...
Page 101: Table 1-6 Keys For Entering Names
ISSUE 1.0 SL1000 XX = Speed Dial Number xxxx = Caller ID name NNN = Caller ID Number 8. Enter the name to be associated with the stored number. Table 1-6 Keys for Entering Names Use this keypad digit . . .
Page 102 SL1000 ISSUE 1.0 2. Press the ARROW DOWN Softkey to scroll through the list of numbers in memory. 3. Press the DEL Softkey to delete the entry and scroll to the next entry. 4. The Call History key remains on as long as entries remain in memory.
Page 103: Caller Id - Flexible Ringing
Reject/Reroute Based on Entry in SPD Table When an analog, ISDN or IP trunk call is received with regular Caller ID information, the SL1000 can reject the call by playing a VRS message if the Caller ID number matches the Speed Dial group number programmed in Program 22-16-01 and Speed Dial entry in Programs 13-02-01 and 13-04-01.
Page 104: Table 1-7 Caller Id Matching Rule
Program 13-04-05: 2 (tone pattern 2) Conditions • Caller ID Matching. The SL1000 compares the Caller ID and programmed Speed Dial and allows/ denies as indicated below. • The Speed Dial table is searched from the starting number and the first match result is used.
Page 105 ISSUE 1.0 SL1000 System Availability Terminals All Terminals Required Component(s) None Related Features Central Office Calls, Answering Direct Inward Dialing (DID) Voice Response System (VRS) Guide to Feature Programming Program Program Name Default Number 11-10-32 Service Code Setup (for System Administrator) - Set...
Page 106 SL1000 ISSUE 1.0 The Caller ID - Flexible Ringing Flowchart below helps define programming: Incoming Trunk Call Caller ID Number exists? Go to Chart 2 Search refusing Speed Dial area PRG 22-16 data exists? PRG 14-01-27 :1 And refuse mode is?
Page 107 ISSUE 1.0 SL1000 PRG 14-01-27 :1 And refuse mode is? Reason of No Anything Else Caller ID? Private PRG 22-18-01 Play VRS Message PRG 40-10-06 Ring the incoming Ring the extension Disconnect the call Follow PRG 22-02-01 ring group number...
Page 108: Caller Id - Shared Logging
SL1000 ISSUE 1.0 Caller ID - Shared Logging Description The system can log records directly to extension or one of 8 Caller ID logging groups. Conditions • By setting PRG15-02-67: (1-8 shared group), all extensions in the same logging group can share same Caller ID records.
Page 109: Table 1-8 Example Of Setting Prg15-02-67
ISSUE 1.0 SL1000 Guide to Feature Programming Program Number Program Name Default 15-02-67 Caller ID shared groups 20-49-01 Group Name 1: Group 1 8: Group 8 Operation Set up shared Caller ID Group < Program > PRG15-02-67: See below table.
Page 110: Central Office Calls, Answering
SL1000 ISSUE 1.0 Central O ce Calls, Answering Description The system provides flexible routing of incoming CO (trunks) calls to meet the exact site requirements. This lets trunk calls ring and be answered at any combination of system extensions. A maximum of 126 trunks are available.
Page 111 ISSUE 1.0 SL1000 Default Settings Enabled System Availability Terminals All Terminals Required Component(s) Any Trunk ETU (i.e., 408M-A1 , 2BRIDB-C1, 1PRIU-C1, etc.) Related Features Call Forwarding Direct Inward Dialing (DID) Direct Inward Line (DIL) Direct Inward System Access (DISA) Directed Call Pickup...
Page 112 SL1000 ISSUE 1.0 Program Program Name Default Note Number 14-01-02 Basic Trunk Data Setup - Transmit Level 32 (0dB) 14-01-03 Basic Trunk Data Setup - Receive Level 32 (0dB) 14-02-02 Analog Trunk Data Setup - Ring Detect Type 14-05-01 Trunk Group - Trunk Group Number...
Page 113 ISSUE 1.0 SL1000 Program Program Name Default Note Number 22-01-01 System Options for Incoming Calls - Incoming Call Priority 22-01-02 System Options for Incoming Calls - Incoming Call Ring No Answer Alarm 22-01-03 System Options for Incoming Calls - Ring No...
Page 114: Central Office Calls, Placing
SL1000 ISSUE 1.0 Central Office Calls, Placing Description The system provides flexibility in the way each extension user can place outgoing trunk calls. This lets you customize the call placing options to meet site requirements and each individual’s needs. To place a call the user can: •...
Page 115 ISSUE 1.0 SL1000 System Availability Terminals All Multiline Terminals Required Component(s) Any Trunk ETU (i.e., 408M-A1 , 2BRIDB-C1, 1PRIU-C1, etc.) Related Features Alphanumeric Display Automatic Route Selection (ARS/F-Route) Code Restriction/Toll Restriction Dial Tone Detection Handsfree Answerback/Forced Intercom Ringing Long Conversation Cutoff...
Page 116 SL1000 ISSUE 1.0 Program Program Name Default Note Number 14-01-07 Basic Trunk Data Setup - Outgoing Calls 14-01-10 Basic Trunk Data Setup - DTMF Tones for Outgoing Calls 14-02-05 Analog Trunk Data Setup - Dial Tone Detection for Manually Accessed Trunks...
Page 117 ISSUE 1.0 SL1000 Program Program Name Default Note Number 21-01-17 System Options for Outgoing Calls - Restriction Digit in Outgoing Disable on Incoming Line 21-02-01 Trunk Group Routing for Extensions 21-15-01 Individual Trunk Group Routing for Extensions 24-02-07 System Options for Transfer - Trunk-to-Trunk...
Page 118 SL1000 ISSUE 1.0 To Remove a Trunk from a Busied Out State: 1. Press Speaker + 745 + Trunk Number (001~126) + 0. 1-110 Central Office Calls, Placing...
Page 119: Class Of Service
ISSUE 1.0 SL1000 Class of Service Description Class of Service (COS) sets various features and dialing options (called items) for extensions. The system allows any number of extensions to share the same Class of Service. An extension can have a different Class of Service for each of the Night Service modes.
Page 120 SL1000 ISSUE 1.0 Guide to Feature Programming Program Program Name Default Note Number 11-11-24 Service Code Setup (for Setup/Entry Operation) - Change Station Class of Service 11-19-01 Remote Conference Pilot Number Setup No Remote Conference Pilot Numbers - Maximum Channels...
Page 121 ISSUE 1.0 SL1000 Program Program Name Default Note Number 20-07-27 Class of Service Options (Administrator COS 01~15 = 0 Level) - Do-Not-Call Administrator 20-08-01 Class of Service Options (Outgoing Call COS 01~15 = 1 Service) - Intercom Calls 20-08-02 Class of Service Options (Outgoing Call...
Page 122 SL1000 ISSUE 1.0 Program Program Name Default Note Number 20-09-04 Class of Service Options (Incoming Call COS 01~15 = 0 Service) - Notification for Incoming Call List Existence 20-09-05 Class of Service Options (Incoming Call COS 01~15 = 1 Service) - Signal/Voice Call...
Page 123 ISSUE 1.0 SL1000 Program Program Name Default Note Number 20-11-10 Class of Service Options (Hold/Transfer COS 01~15 = 1 Service) - Group Hold Answer 20-11-11 Class of Service Options (Hold/Transfer COS 01~15 = 1 Service) - Automatic On-Hook Transfer 20-11-12...
Page 124 SL1000 ISSUE 1.0 Program Program Name Default Note Number 20-13-04 Class of Service Options (Supplemen- COS 01~15 = 1 tary Service) - Call Forward/DND Override (Bypass Call) 20-13-05 Class of Service Options (Supplemen- COS 01~15 = 1 tary Service) - Intercom Off-Hook...
Page 125 ISSUE 1.0 SL1000 Program Program Name Default Note Number 20-13-26 Class of Service Options (Supplemen- COS 01~15 = 0 tary Service) - Group Listen 20-13-27 Class of Service Options (Supplemen- COS 01~15 = 1 tary Service) - Busy on Seizing Virtual...
Page 126 SL1000 ISSUE 1.0 Program Program Name Default Note Number 20-14-01 Class of Service Options for DISA - First COS 01~15 = 0 Digit Absorption (Delete First Digit Dialed) 20-14-02 Class of Service Options for DISA - COS 01~15 = 0...
Page 127 ISSUE 1.0 SL1000 Press Hold to leave the current value unchanged. 6. Enter the Midnight 1 Mode Class of Service for the extension you selected in step 3 and press Hold. You see: MODE4:nn Press Hold to leave the current value unchanged.
Page 128: Clock/Calendar Display/Time And Date
SL1000 ISSUE 1.0 Clock/Calendar Display/Time and Date Description The system uses Clock/Calender Display/Time and Data for: • Central Office Calls (Access Maps) • Class of Service (Class) • Direct Inward Lines • Display Telephones • Night Service (Automatic) • Programmable Trunk Parameters •...
Page 129 ISSUE 1.0 SL1000 Related Features Class of Service Night Service Single Line Telephones InMail Voice Mail Integration (Analog) Guide to Feature Programming Program Program Name Default Number 10-01-01 Time and Date - Year not assigned 10-01-02 Time and Date - Month...
Page 130: Code Restriction/Toll Restriction
SL1000 ISSUE 1.0 Code Restriction/Toll Restriction Description Code Restriction/Toll Restriction limits the numbers an extension user may dial. By allowing extensions to place only certain types of calls, you can better control long distance costs. The system applies Code Restriction according to the Code Restriction Class. The system allows for up to 15 Code Restriction Classes and 128 extensions.
Page 131 ISSUE 1.0 SL1000 Dialing, Code Restriction may not be necessary. You can separately restrict Group and Common Speed Dialing. • Toll Digit Counting Use Call Digit Counting to limit the number of digits local callers can dial. You can use this option to prevent users from accessing local dial-up services.
Page 132 SL1000 ISSUE 1.0 Guide to Feature Programming Program Program Name Default Number 14-01-08 Basic Trunk Data Setup - Toll Restriction 15-02-30 Multiline Telephone Basic Data Setup - Toll Restriction Class 20-06-01 Class of Service for Extensions All extension port = Class 1...
Page 133 ISSUE 1.0 SL1000 Program Program Name Default Number 21-06-08 Toll Restriction Table Data Setup - PBX Access Code Table 1~4 = No Setting 21-21-01 Toll Restriction for Trunks (Seized Trunk Basis Setting) - Restriction Class 35-02-01 SMDR Output Options - Toll Restricted Call...
Page 134: Code Restriction Override/Toll Restriction Override
SL1000 ISSUE 1.0 Code Restriction Override/Toll Restriction Override Description Code Restriction Override/Toll Restriction Override lets a user temporarily bypass the Code Restriction for an extension. This helps a user that must place an important call that Code Restriction normally prevents. For example, you could set up Code Restriction to block 100 calls and then provide a Code Restriction Override code to your attendant and executives.
Page 135 ISSUE 1.0 SL1000 Program Program Name Default Number 20-08-06 Class of Service Options (Outgoing Call Service) - Toll COS 01~15 = 1 Restriction Override 21-01-07 System Options for Outgoing Calls - Toll Restriction 10 (seconds) Override Time 21-07-01 Toll Restriction Override Password Setup...
Page 136: Figure 1-3 Walking Code Restriction
SL1000 ISSUE 1.0 Start Should the Walking Toll In 11-11-36, change Restriction service code the service code to be changed from the the desired entry. default setting of 763? In Program 21-14-01, assign a table with the 6-digirt user ID dialed to override the Toll Restriction.
Page 137: Figure 1-4 Temporary Code Restriction Override
ISSUE 1.0 SL1000 Start Should a user be able In Program 20-08-06, to temporarily override In Program 20-08-06, enter 0. enter 1. Toll Restriction programming? In Program 20-06-01, assign Class of Service to extensions. Should the Temporary In 11-11-34, change...
Page 138 SL1000 ISSUE 1.0 2. Dial 875 . 3. Dial the 4-digit Code Restriction Override code. If you wait too long before going to the next step, you may have to repeat the procedure. After dialing the service code, the display indicates the override codes as they are being entered. As the last digit is entered, the display is cleared and ICM dial tone is heard.
Page 139: Code Restriction, Dial Block/Toll Restriction, Dial Block
ISSUE 1.0 SL1000 Code Restriction, Dial Block/Toll Restriction, Dial Block Description Code Restriction, Dial Block/Toll Restriction, Dial Block lets a user temporarily block dialing on an extension. This helps a user block his or her phone from being used by another person while they are away from their desk.
Page 140 SL1000 ISSUE 1.0 Program Program Name Default Number 20-08-08 Class of Service Options (Outgoing Call Service) - Toll COS 01~15 = 0 Restriction Dial Block 21-09-01 Dial Block Setup - Toll Restriction Class with Dial Block 21-09-02 Dial Block Setup - Supervisor Password...
Page 141 ISSUE 1.0 SL1000 6. Press Speaker or replace the handset to hang up. To release Dial Block from another extension: 1. At the multiline terminal, press Speaker. - OR - At the single line telephone, lift the handset. 2. Dial 701 .
Page 142: Conference
SL1000 ISSUE 1.0 Conference Description Conference lets an extension user add additional inside and outside callers to their conversation. With Conference, a user can set up a multiple-party telephone meeting without leaving the office. The CPU provides 32 conference ports, allowing any number of internal or external parties to be conferenced together for a limit of 16 parties.
Page 143 ISSUE 1.0 SL1000 - While talking on a Virtual Extension, if the station has an internal call on Hold, a conference call cannot be es- tablished. - While talking on a Virtual Extension, if the station receives an intercom call (call to its actual station number), a conference call cannot be established.
Page 144 SL1000 ISSUE 1.0 Program Program Name Default Note Number 20-13-16 Class of Service Options (Supplementary COS 01~15 = 1 Service) - Barge-In, Receive 20-14-11 Class of Service Options for DISA - DISA/Tie COS 01~15 = 0 Trunk Barge-In Operation To establish a Conference: Multiline Terminal 1.
Page 145 ISSUE 1.0 SL1000 1. Press Conf (Transfer) or Conference key (Program 15-07 or SC 851 : 07). 2. Dial Split service code (894 ). Repeat this procedure to alternate between the remaining parties in the Conference. Press the Conf soft- key or press Conf twice to set up the Conference again.
Page 146 SL1000 ISSUE 1.0 To Transfer a Call into a Conference: 1. While on a call, press Hold. 2. Dial the Transfer to Conference service code (default = PRG11-12-58 ). If the telephone does not have the proper COS, a warning tone is sent. After the user hangs up, the system automatically places a Callback to the extension.
Page 147: Conference, Remote
ISSUE 1.0 SL1000 Conference, Remote Description The Remote Conference feature enhances the Conference feature by allowing outside parties to dial a Remote Conference pilot number and a Conference Group number to connect to a Conference call.The conference circuits on the CPU are used to join each party to the conference. A maximum of 16 conference participants is possible for one Conference.
Page 148 SL1000 ISSUE 1.0 Program Program Name Default Number 14-01-05 Basic Trunk Data Setup - Receive Gain Level for Conference 16 (-8dB) and Transfer Calls 14-02-09 Analog Trunk Data Setup - Busy Tone Detection 20-13-46 Class of Service Options (Supplementary Service) - Remote...
Page 149: Conference, Voice Call/Privacy Release
ISSUE 1.0 SL1000 Conference, Voice Call/Privacy Release Description Voice Call Conference lets extension users in the same work area join in a trunk Conference. To initiate a Voice Call Conference, an extension user just presses the Meet-Me Conference key and tells their co-workers to join the call.
Page 150 SL1000 ISSUE 1.0 Related Features Caller ID Conference Programmable Function Keys Guide to Feature Programming Program Program Name Default Note Number 10-07-01 Conversation Record Circuits 14-01-19 Basic Trunk Data Setup - Privacy Mode Toggle Option 15-07-01 Programmable Function Keys Refer to Programming Manual.
Page 151: Continued Dialing
ISSUE 1.0 SL1000 Continued Dialing Description Continued Dialing allows an extension user to dial a call, wait for the called party to answer and then dial additional digits. This helps users that need services like Voice Mail, automatic banking and Other Common Carriers (OCCs).
Page 152 SL1000 ISSUE 1.0 Guide to Feature Programming Program Program Name Default Number 15-03-03 Single Line Telephone Basic Data Setup - Terminal Type 20-06-01 Class of Service for Extensions All extension port = Class 1 20-13-13 Class of Service Options (Supplementary Service) -...
Page 153: Data Line Security
ISSUE 1.0 SL1000 Data Line Security Description Data Line Security protects any station port from receiving audible tones (such as Camp-On or Override) and denies a station from barging in while busy to prevent disruption of data transmission when using a modem or facsimile machine.
Page 154 SL1000 ISSUE 1.0 Operation None 1-146 Data Line Security...
Page 155: Delayed Ringing
ISSUE 1.0 SL1000 Delayed Ringing Description Delayed Ringing allows programmed secondary answering positions to ring on incoming calls after a programmed time. This feature applies to CO/PBX lines and Virtual Extension Keys. Conditions • An extension user can answer an outside call just by lifting the handset (depending on program- ming).
Page 156 SL1000 ISSUE 1.0 Program Number Program Name Default 22-01-04 System Options for Incoming Calls - DIL No Answer 0 (seconds) Recall Time 22-02-01 Incoming Call Trunk Setup 22-08-01 DIL/IRG No Answer Destination Operation To answer Delay Ringing calls: 1. Go off-hook.
Page 157: Department Calling
ISSUE 1.0 SL1000 Department Calling Description With Department Calling, an extension user can call an idle extension in a preprogrammed Depart- ment Group (32 Department Groups available) by dialing the group pilot number. For example, this would let a caller dial the Sales department just by knowing the Sales department pilot number. The caller does not have to know any of the Sales department extension numbers.
Page 158 SL1000 ISSUE 1.0 Enhanced Hunting Department Calling is enhanced with expanded hunting abilities. Hunting sets the conditions under which calls to a Department Group pilot number will cycle through the members of the group. The hunting choices are: • Busy A call to the pilot number hunts past only a busy group member to the first available extension.
Page 159: Figure 1-5 Department Calling Priority Call Routing
ISSUE 1.0 SL1000 Default Settings Disabled Priority Routing Telephone on a call Telephone on a call CALL Priority 1 Priority 1 Priority 1 Telephone on a call CALL Priority 2 Priority 2 Priority 2 CALL Priority 3 Priority 3 Priority 3...
Page 160: Figure 1-6 Department Calling Circular Routing
SL1000 ISSUE 1.0 Circular Routing CALL 1 CALL 2 CALL 3 CALL 4 Figure 1-6 Department Calling Circular Routing System Availability Terminals All Terminals Required Component(s) VRS for Messaging 1-152 Department Calling...
Page 161 ISSUE 1.0 SL1000 Related Features Call Forwarding Department Step Calling Transfer InMail Voice Response System (VRS) Guide to Feature Programming Program Number Program Name Default 11-07-01 Department Group Pilot Numbers - Dial not assigned 11-11-25 Service Code Setup (for Setup/Entry Operation) - Automatic...
Page 162 SL1000 ISSUE 1.0 Program Number Program Name Default 20-11-17 Class of Service Options (Hold/Transfer Service) - Depart- COS 01~15 = 1 ment Group Trunk-to-Trunk Transfer (Each Telephone Group Transfer) 20-13-06 Class of Service Options (Supplementary Service) - Auto- COS 01~15 = 0...
Page 163 ISSUE 1.0 SL1000 To change the Department Group Overflow Destination: 1. Press Speaker. 2. Dial 704 + Department Group (01 ~ 32). 3. Dial 01 ~ 08 (Refer to Program 24-05). 4. Dial the destination the calls route to. 5. Press Hold.
Page 164: Department Step Calling
SL1000 ISSUE 1.0 Department Step Calling Description After calling a busy Department Calling Group member, an extension user can have Department Step Calling quickly call another member in the group. The caller does not have to hang up and place another Intercom call if the first extension called is unavailable.
Page 165 ISSUE 1.0 SL1000 Operation To make a Step Call: 1. Place a call to a busy Department Group member. - OR - Place a call to a Department Group pilot number. 2. Dial Department Step Code (2) to call the next available Department Group member.
Page 166: Dial Pad Confirmation Tone
SL1000 ISSUE 1.0 Dial Pad Confirmation Tone Description For an extension with Dial Pad Confirmation Tone enabled, the user hears a beep each time they press a key. This is helpful for Intercom calls and Dial Pulse trunk calls, since these calls provide no Call Progress tones.
Page 167: Dial Tone Detection
ISSUE 1.0 SL1000 Dial Tone Detection Description If a trunk has Dial Tone Detection enabled, the system monitors for dial tone from the Telco or PBX when a user places a call on that trunk. If the user accesses the trunk directly (by pressing a line key or dialing #9 and the trunk number), the system drops the trunk if dial tone does not occur.
Page 168: Table 1-9 Dial Tone Detection Program Interaction
SL1000 ISSUE 1.0 Program Number Program Name Default 21-01-04 System Options for Outgoing Calls - Dial Tone Detection 5 (seconds) Time 21-01-05 System Options for Outgoing Calls - Disconnect Time When Dial Tone Not Detected 21-01-06 System Options for Outgoing Calls - Dial Pause at First...
Page 169: Dialing Number Preview
ISSUE 1.0 SL1000 Dialing Number Preview Description Dialing Number Preview lets a display multiline terminal user dial and review a number before the system dials it. Dialing Number Preview helps the user avoid dialing errors. Conditions • An extension user cannot edit the displayed number.
Page 170 SL1000 ISSUE 1.0 The number is displayed. 3. To dial out the displayed trunk number, press a Line/Trunk Group key. If the previewed number as a trunk access code (e.g., 9), you can press Speaker instead. - OR - To dial an Intercom number, press Speaker.
Page 171: Digital Trunk Clocking
• If there is one 1PRIU-C1 and the one being used for the source goes down, the SL1000 CPU looks to see if there are any BRIs installed in the system. If there are no BRIs, the SL1000 CPU becomes the new synchronization source.
Page 172: Figure 1-7 Digital Trunk Clocking Example 1
SL1000 ISSUE 1.0 Feature Examples Digital Trunk Clocking Examples: If multiple PRIs exist, the first one that synchronized with the carrier is chosen. In this example, the PRI in slot02 was the first to synchronize with the carrier; therefore, it is the PLO synchronization source.
Page 173: Figure 1-11 Digital Trunk Clocking Example 5
ISSUE 1.0 SL1000 In this example, there are multiple T1 circuits and a BRI circuit. Since the T1 assigned as EXTERNAL has higher priority than a BRI, the T1 EXTERNAL is the PLO synchronization source. Main KSU Exp. KSU T1/E1...
Page 174: Direct Inward Dialing (Did)
501~756 to extension numbers 301~556. The SL1000 system has 800 DID Translation Table entries that you can allocate among the 20 DID Translation Tables. One translation is made in each entry. For a simple installation, you can put all 800 entries in the same table.
Page 175 ISSUE 1.0 SL1000 You assign Automated Attendant greetings (i.e., VRS Messages) to the numbers in each Translation Table. This provides you with extensive flexibility when determining which greetings the system should play for which dialed numbers. You could, for example, set up 926 5401 through 926 5449 to route to extensions 401~449, and have 926 5450 route to the automated attendant.
Page 176 SL1000 ISSUE 1.0 DID Intercept Destination for Each DID Number With this feature the system allows you to program a DID Intercept destination for a DID number which receives no answer or busy call. The system can be programmed to use a trunk ring group, the VRS or the voice mail as the programmed destination.
Page 177: Table 1-10 Example 2 (Manual Change)
ISSUE 1.0 SL1000 DID Call by Time Schedule DID Call by Time Schedule allows for 100 programmed DID Conversion table entries (PRG 22-17-01) that can be routed based on Time Patterns. Each DID Conversion table has a maximum of eight programmable Time Patterns and each Time Pattern can reference one of the 800 different Dial-In Conversion table entries in PRG 22-11-01.
Page 178 SL1000 ISSUE 1.0 PRG 22-17 Table No. Receive Dial Time Pattern Start Time End Time PRG 22-11 00:00 00:00 Conditions • DID service must be purchased from your local telephone company. • DID Intercept for each DID number works for DID trunks with a trunk service type 3 in Program 22- 02.
Page 179 ISSUE 1.0 SL1000 Guide to Feature Programming Program Number Program Name Default 10-03-01 ETU Setup Refer to Programming Manual. 14-05-01 Trunk Group - Trunk group Number Trunk Port 1~126 = Priority 1~126 15-07-01 Programmable Function Keys Refer to Programming Manual.
Page 180: Table 1-11 Default Value For Prg22-11-01/02
SL1000 ISSUE 1.0 Program Number Program Name Default 25-06-02 VRS/DISA One-Digit Code Attendant Setup - Destination not assigned Number 25-07-01 System Timers for VRS/DISA - VRS/DISA Dial Tone Time 10 (seconds) 25-07-02 System Timers for VRS/DISA - VRS/DISA No Answer Time...
Page 181: Table 1-12 Led Flash Patterns
ISSUE 1.0 SL1000 Operation DID calls ring extensions like normal trunk calls. To Activate DID Call by Time Schedule: 1. At any display multiline terminal, press Speaker. 2. Dial the Dial-In Mode Switching Service Code (Default = Not assigned). - OR - Press the Dial-In Mode Switching Programmable Function key (Program 15-07-01, 88, or SC 851 Key Code 88).
Page 182: Direct Inward Line (Dil)
SL1000 ISSUE 1.0 Direct Inward Line (DIL) Description A Direct Inward Line (DIL) is a trunk that rings an extension, virtual extension or Department Group directly. Since DILs only ring one extension or group (i.e., the DIL destination), employees always know which calls are for them.
Page 183 ISSUE 1.0 SL1000 System Availability Terminals All Terminals Required Component(s) None Related Features Call Forwarding Central Office Calls, Answering Central Office Calls, Placing Department Calling Do Not Disturb (DND) Group Call Pickup Name Storing Off-Hook Signaling Paging, External Programmable Function Keys...
Page 184 SL1000 ISSUE 1.0 Operation To answer a call on your Direct Inward Line: 1. Lift the handset. 2. Press the flashing line key for DIL on the multiline terminal. • Pressing the flashing Line Key puts the first call on hold and answers the second incoming call.
Page 185: Direct Inward System Access (Disa)
ISSUE 1.0 SL1000 Direct Inward System Access (DISA) Description DISA permits outside callers to directly dial system extensions, trunks and selected features. This could help an employee away from the office that wants to directly dial co-workers or use the company trunks for long distance calls.
Page 186 SL1000 ISSUE 1.0 DISA callers may be able to set Call Forwarding to redirect extension calls to another extension. Call Forwarding ensures that the user’s calls are covered when they are away from their work area. • DISA Barge-In The DISA Barge-In option allows a DISA caller to break into another extension user’s established call.
Page 187 ISSUE 1.0 SL1000 Conditions • The DISA caller must use an analog (DTMF) telephone. DISA is compatible with calling devices that meet the DTMF signaling requirements of EIA Specification RS-464. DISA trunks must be ground start or supervised loop start.
Page 188 SL1000 ISSUE 1.0 Voice Response System (VRS) Guide to Feature Programming Program Number Program Name Default 10-09-01 DTMF and Dial Tone Circuit Setup Resource 01 - 132 = 0 (Common) 11-01-01 System Numbering Refer to Programming Manual. 11-09-02 Trunk Access Code - 2nd Trunk Route Access Code...
Page 189 ISSUE 1.0 SL1000 Program Number Program Name Default 25-06-01 VRS/DISA One-Digit Code Attendant Setup - Next Attendant Message Number 25-06-02 VRS/DISA One-Digit Code Attendant Setup - Destination not assigned Number 25-07-01 System Timers for VRS/DISA - VRS/DISA Dial Tone Time...
Page 190 SL1000 ISSUE 1.0 Program Number Program Name DefaultS 25-07-08 System Timers for VRS/DISA - Long Conversation Discon- 15 (seconds) nect Time Operation To place a DISA call into the system: 1. Dial the telephone number that rings the DISA trunk.
Page 191: Direct Station Selection (Dss) Console
ISSUE 1.0 SL1000 Direct Station Selection (DSS) Console Description The DSS Console gives a multiline terminal user a Busy Lamp Field (BLF) and one-button access to extensions, trunks, and system features. This saves time for users that do a lot of call processing (e.g., attendants, operators, or dispatchers).
Page 192 SL1000 ISSUE 1.0 • Like a One-Touch Key, a user can have DSS Console keys for Direct Station Selection, Trunk Call- ing, Personal Speed Dial, Speed Dialing, and Service Code access. • The DSS Console provides one-touch External and Internal Page zone access. Refer to...
Page 193 ISSUE 1.0 SL1000 Programmable Function Keys Speed Dial - System/Group/Station Guide to Feature Programming Program Number Program Name Default 10-03-01 ETU Setup (HBI PKG Setup) - Terminal Type (B1) Refer to Programming Manual. 15-02-08 Multiline Telephone Basic Data Setup - Automatic...
Page 194: Table 1-13 Default Value For Prg30-03-01
SL1000 ISSUE 1.0 Table 1-13 Default Value for PRG30-03-01 Key Number Function Number Additional Data DSS001 01 (DSS Key) DSS002 01 (DSS Key) DSS060 01 (DSS Key) Operation Calling an extension from your DSS Console: 1. Press the DSS Console key.
Page 195 ISSUE 1.0 SL1000 Making an Internal Page using your DSS Console (Needs to set at 30-03): 1. Press the DSS Console Internal Page zone key (Group key 1~32). If the zone you want is busy, try again later. If you do not have Handsfree, lift the handset to make your announcement.
Page 196: Directed Call Pickup
SL1000 ISSUE 1.0 Directed Call Pickup Description Directed Call Pickup permits an extension user to intercept a call ringing another extension. This allows a user to conveniently answer a call for a co-worker from their own telephone. With Directed Call Pickup, an extension user can pick up: •...
Page 197 ISSUE 1.0 SL1000 Guide to Feature Programming Program Number Program Name Default 11-12-25 Service Code Setup (for Service Access) - Direct Call Pickup - Own Group 11-12-26 Service Code Setup (for Service Access) - Call Pickup for Specified Group 11-12-27...
Page 198: Directory Dialing
SL1000 ISSUE 1.0 Directory Dialing Description Directory Dialing allows a Multiline Terminal user to select a co-worker or outside caller from a list of names, rather than dialing the telephone number. There are four types of Directory Dialing: • SPD-Speed Dials •...
Page 199 ISSUE 1.0 SL1000 Operation For the Directory Dialing at advance mode (PRG15-02-60:1 or 2), refer Navigation key feature. To use Directory Dialing from a multiline terminal with an LCD (When set PRG15-02-60:0): 1. Press the Dir softkey. - OR - Press the Right Cursor key.
Page 200: Distinctive Ringing, Tones And Flash Patterns
You can also customize the tones the system uses for splash tone, confirmation tone, trunk ring tone, Intercom ring tone and Alarm ring tone. Refer to the chart below and the SL1000 Programming Manual for more details. Table 1-14 Distinctive Ringing: Tones and Flash Patterns...
Page 201 ISSUE 1.0 SL1000 System Availability Terminals All Multiline Terminals Required Component(s) None Related Features Single Line Telephones Guide to Feature Programming Program Program Name Default Note Number 15-02-02 Multiline Telephone Basic Data Setup - Trunk Ring Tone 15-02-03 Multiline Telephone Basic Data...
Page 202: Table 1-15 Basic Tone Table - Tone 06
SL1000 ISSUE 1.0 Program Program Name Default Note Number 80-01-02 (06) Service Tone Setup - Basic Tone 0~33 Number (0 = No Tone) (33 = Default Time Slot) 80-01-02 (14) Service Tone Setup - Basic Tone Refer to Programming Manual.
Page 203 ISSUE 1.0 SL1000 Tone 39 Unit Basic Tone Duration Gain Level 0 - No Tone Operation To listen to the incoming ring choices: 1. Press Speaker. 2. Dial 811 . 3. Dial 1 to check ringing for intercom calls. - OR - Dial 2 to check ringing for trunk calls.
Page 204: Do Not Disturb (Dnd)
SL1000 ISSUE 1.0 Do Not Disturb (DND) Description Do Not Disturb (DND) blocks incoming calls and Paging announcements. DND permits an extension user to work by the telephone undisturbed by incoming calls and announcements. The user can activate DND while their telephone is idle or while on a call. Once activated, incoming trunk calls still flash the line keys.
Page 205 ISSUE 1.0 SL1000 Default Settings Enabled for all extensions. System Availability Terminals All Terminals Required Component(s) None Related Features Call Forwarding Call Forwarding/Do Not Disturb Override Central Office Calls, Answering Direct Inward Line (DIL) Distinctive Ringing, Tones and Flash Patterns...
Page 206 SL1000 ISSUE 1.0 Operation To activate or deactivate Do Not Disturb while your extension is idle: Multiline Terminal Using Feature Key or Access Code 1. Do not lift the handset. 2. Press the DND feature key programmed in (Program15-07-01 or SC:851 :03).
Page 207: Door Box
ISSUE 1.0 SL1000 Door Box Description The Door Box is a self-contained Intercom unit typically used to monitor an entrance door. A visitor at the door can press the Door Box call button (like a door bell). The Door Box then sends chime tones to all extensions programmed to receive chimes.
Page 208 SL1000 ISSUE 1.0 Related Features ISDN Compatibility Paging, External Single Line Telephones Guide to Feature Programming Program Program Name Default Note Number 10-03-01 ETU Setup (HBI PKG Setup) - 8: Door Phone 10-03-05 ETU Setup (HBI PKG Setup) - 1: Door Phone...
Page 209 ISSUE 1.0 SL1000 Operation To call a Door Box: Multiline Terminal 1. Press Speaker. 2. Dial 802 . 3. Dial Door Box Number (1~8). Single Line Telephone 1. Lift the handset. 2. Dial 802 . 3. Dial Door Box Number (1~8).
Page 210 SL1000 ISSUE 1.0 2. Dial the Door Box number (1~8). 3. Dial the Speed Dialing number where the calls should be forwarded. 4. Press Speaker (or hang up at the single line telephone) to hang up. To cancel Call Forwarding Off-Premise for a Door Box: 1.
Page 211: Ecology
ISSUE 1.0 SL1000 Ecology Description Environmental issues, such as global warming issue or ecology are most important theme in a world. In a point of energy saving following ecology functions are implemented in a system. • Ecology mode Conditions Ecology mode (Power Cutting for Terminal) •...
Page 212: Figure 1-15 Time Schedule
SL1000 ISSUE 1.0 The system does not start the power supply until next schedule. Time schedule 0:00 6:00 19:00 0:00 6:00 19:00 0:00 Operation 0:00 6:00 19:00 0:00 6:00 19:00 0:00 Set the cutting telephone power by manual operation. Power “off” state Power “on”...
Page 213: Figure 1-17 Automatic Night Service
ISSUE 1.0 SL1000 Operation Ecology Mode (Power Cutting for terminal) To cut the power for package 2 during night time (19:00-6:00): < Program > PRG20-42-01: PKG 2 Night Mode Service Group No. 1 PRG20-42-01: PKG 3 Night Mode Service Group No. 1...
Page 214: Figure 1-18 Weekly Night Service
SL1000 ISSUE 1.0 Night Group Time pattern Set Time No. Start Night Mode Mode 0100 0100 PRG12-03: Weekly Night Service Switching Night Group Mode 1; • Sunday Time pattern 2 • Monday Time pattern 1 • Tuesday Time pattern 1 •...
Page 215: Flash
ISSUE 1.0 SL1000 Flash Description Flash allows an extension user to access certain CO and PBX features by interrupting the trunk loop current. Flash lets an extension user take full advantage of whatever features the connected Telco or PBX offers. You must set the Flash parameters for compatibility with the connected Telco or PBX.
Page 216 SL1000 ISSUE 1.0 Operation To flash the trunk you are on: From a Multiline Terminal 1. Press Flash. From a Single Line Telephone 1. Hookflash. 2. Dial #3. 1-208 Flash...
Page 217: Flexible System Numbering
Although the default code of 9 is suitable for most applications, you can alter the code if needed. The system provides a completely flexible system numbering plan. Refer to the chart below and the SL1000 Programming Manual for more details. Flexible System Numbering...
Page 218 SL1000 ISSUE 1.0 PRG 11-01 Type 2 PRG 11-01 Type 1 (Extension Number) (Service Codes) 11-02 11-08 15-12 22-11 11-10 11-14 21-11 11-04 11-17 16-01-01 25-06 11-11 11-15 30-03 11-06 15-01-01 15-14 30-03 11-12 15-07 11-07 15-07 21-11 11-13 15-14 •...
Page 219 ISSUE 1.0 SL1000 Guide to Feature Programming Program Program Name Default Note Number 11-01-01 System Numbering - Service Code Refer to Programming Manual. 11-02-01 Extension Numbering Station Port No. 1 ~ 128 = Extension Number : 200~327 11-04-01 Virtual Extension Numbering...
Page 220 SL1000 ISSUE 1.0 Program Program Name Default Note Number 11-10-24 Service Code Setup (for System Adminis- trator) - SMDR - Group Accumulated Printout Code 11-10-25 Service Code Setup (for System Adminis- trator) - Account Code Accumulated Printout Code 11-10-26 Service Code Setup (for System Adminis-...
Page 221 ISSUE 1.0 SL1000 Program Program Name Default Note Number 11-11-18 Service Code Setup (for Setup/Entry Operation) - BGM On/Off 11-11-19 Service Code Setup (for Setup/Entry Operation) - Key Touch Tone On/Off 11-11-20 Service Code Setup (for Setup/Entry Operation) - Change Incoming CO and ICM...
Page 222 SL1000 ISSUE 1.0 Program Program Name Default Note Number 11-11-45 Service Code Setup (for Setup/Entry Operation) - Set/Cancel Call Forward All (Split) 11-11-46 Service Code Setup (for Setup/Entry Operation) - Set/Cancel Call Forward Busy (Split) 11-11-47 Service Code Setup (for Setup/Entry...
Page 223 ISSUE 1.0 SL1000 Program Program Name Default Note Number 11-12-05 Service Code Setup (for Service Access) - Cancel Camp-On 11-12-06 Service Code Setup (for Service Access) - Switching of Voice Call and Signal Call 11-12-07 Service Code Setup (for Service Access) -...
Page 224 SL1000 ISSUE 1.0 Program Program Name Default Note Number 11-12-32 Service Code Setup (for Service Access) - Answer for Park Hold 11-12-33 Service Code Setup (for Service Access) - Group Hold 11-12-34 Service Code Setup (for Service Access) - Answer for Group Hold...
Page 225 ISSUE 1.0 SL1000 Program Program Name Default Note Number 11-12-64 Security Sensor Mode Start 11-14-01 Service Code Setup (for Hotel) - Set DND for Own Extension 11-14-02 Service Code Setup (for Hotel) - Cancel DND for Own Extension 11-14-03 Service Code Setup (for Hotel) - Set DND...
Page 226 SL1000 ISSUE 1.0 Program Program Name Default Note Number 11-16-01 Single Digit Service Code Setup - Step Call 11-16-02 Single Digit Service Code Setup - Barge-In not assigned 11-16-03 Single Digit Service Code Setup - Switching of Voice/Signal Call 11-16-04...
Page 227: Flexible Timeouts
ISSUE 1.0 SL1000 Flexible Timeouts Description The Flexible Timeouts feature provides a variety of timers in the Resident System Program to allow the system to operate without initial programming. The system timers can be changed to meet customer needs according to the system application requirements.
Page 228 SL1000 ISSUE 1.0 Timer Class Timer Class Title Comment 1~15 24-01-04 20-31-13 Exclusive Hold Recall Callback Time An Exclusive Hold Recall rings an extension for this time. If not picked up, the call goes back on Non exclusive Hold. Station Timer Class is referred by held call.
Page 229 ISSUE 1.0 SL1000 Required Component(s) None Related Features None Guide to Feature Programming Program Number Program Name Default 20-01-08 System Options - Trunk Queuing Callback Time 15 (seconds) 20-01-09 System Options - Callback/Trunk Queuing Cancel Time 64800 (seconds) 20-04-03 System Options for Virtual Extensions - Virtual Extension...
Page 230 SL1000 ISSUE 1.0 Program Number Program Name Default 20-31-19 Timer Class Timer Assignment - Long Conversation 30 (seconds) Warning Tone Time (Trunk to Trunk) 20-31-20 Timer Class Timer Assignment - Long Conversation 15 (seconds) Disconnect (Trunk to Trunk) 20-31-21 Timer Class Timer Assignment - DISA Internal Paging...
Page 231: Forced Trunk Disconnect
ISSUE 1.0 SL1000 Forced Trunk Disconnect Description Forced Trunk Disconnect allows an extension user to disconnect (release) another extension active outside call. The user can then place a call on the released trunk. Forced Trunk Disconnect lets a user access a busy trunk in an emergency, when no other trunks are available. Maintenance technicians can also use Forced Trunk Disconnect to release a trunk on which there is no conversation.
Page 232 SL1000 ISSUE 1.0 Operation To disconnect a busy trunk: Multiline Terminal 1. Press line key for trunk. - OR - Dial trunk access code (#9 + trunk number). You hear busy tone. Trunk numbers are 001~126 . 2. Dial the Service Code (724 ).
Page 233: Group Call Pickup
ISSUE 1.0 SL1000 Group Call Pickup Description Group Call Pickup allows an extension user to answer a call ringing another extension in a Pickup Group. This permits co-workers in the same work area to easily answer each other’s calls. The user can dial a code or press a programmed Group Call Pickup key to intercept the ringing call.
Page 234 SL1000 ISSUE 1.0 Guide to Feature Programming Program Number Program Name Defaul 11-12-25 Service Code Setup (for Service Access) - Direct Call Pickup - Own Group 11-12-26 Service Code Setup (for Service Access) - Call Pickup for Specified Group 11-12-27...
Page 235: Group Listen
ISSUE 1.0 SL1000 Group Listen Description Group Listen permits a multiline terminal user to talk on the handset and have their caller’s voice broadcast over the telephone speaker. This lets the multiline terminal user’s co-workers listen to the conversation. Group Listen turns off the multiline terminal handsfree microphone so the caller does not pick the co-worker’s voices during a Group Listen.
Page 236 SL1000 ISSUE 1.0 To talk Handsfree after initiating Group Listen: 1. Hang up the handset. To cancel Group Listen (without hanging up your call): 1. Do not hang up. 2. Press the flashing Speaker. You can talk to the caller over the handset. Your co-workers can no longer hear the caller’s voice.
Page 237: Handset Mute/Handset Cutoff
At the same time with Microphone On/Off control, Handset Mute/Handset Cutoff is provided to Multiline terminals connected to the SL1000 system. While talking on the Multiline Terminal handset, a station user can press Mute key to mute the transmit speech path. The station user can still hear the outside (or intercom) voice.
Page 238: Handsfree And Monitor
SL1000 ISSUE 1.0 Handsfree and Monitor Description Handsfree allows a Multiline Terminal user to process calls using the speaker and microphone in the telephone instead of the handset. Handsfree is a convenience for workers who do not have a free hand to pick up the handset.
Page 239 ISSUE 1.0 SL1000 Guide to Feature Programming Program Program Name Default Number 15-02-08 Multiline Telephone Basic Data Setup - Automatic Hands- free 15-02-16 Multiline Telephone Basic Data Setup - Handsfree Opera- tion 20-02-12 System Options for Multiline Telephones - Forced...
Page 240: Handsfree Answerback/Forced Intercom Ringing
SL1000 ISSUE 1.0 Handsfree Answerback/Forced Intercom Ringing Description Handsfree Answerback permits an extension user to respond to a voice-announced Intercom call by speaking toward the telephone, without lifting the handset. Like Handsfree, this is a convenience for workers who do not have a free hand to pick up the handset.
Page 241 ISSUE 1.0 SL1000 Program Program Name Default Number 20-06-01 Class of Service for Extensions All extension port = Class 1 20-08-10 Class of Service Options (Outgoing Call Service) - Signal/ COS 01~15 = 1 Voice Call 20-09-05 Class of Service Options (Incoming Call Service) -...
Page 242: Headset Operation
SL1000 ISSUE 1.0 Headset Operation Description A multiline terminal user can use a customer-provided headset in place of the handset. Like using Handsfree, using the headset frees up the user’s hands for other work. However, Headset Operation provides privacy not available from Handsfree.
Page 243 ISSUE 1.0 SL1000 Operation To enable the headset: 1. Plug in the headset into the headset jack on the bottom of the telephone. 2. Program a Headset key (Program 15-07 or SC 851 : 05). You hear a confirmation beep.
Page 244: Hold
SL1000 ISSUE 1.0 Hold Description Hold lets an extension user put a call in a temporary waiting state. The caller on Hold hears silence or Music on Hold, not conversation in the extension user’s work area. While the call waits on Hold, the extension user may process calls or use a system feature.
Page 245 ISSUE 1.0 SL1000 Required Component(s) None Related Features Music on Hold Programmable Function Keys Single Line Telephones Guide to Feature Programming Program Program Name Default Number 11-12-30 Service Code Setup (for Service Access) - Specified Trunk Answer 11-12-33 Service Code Setup (for Service Access) - Group Hold...
Page 246 SL1000 ISSUE 1.0 Program Program Name Default Number 24-01-04 System Options for Hold - Exclusive Hold Recall Callback 30 (seconds) Time 24-01-05 System Options for Hold - Forced Release of Held Call 64800 (seconds) Operation System Hold To place an outside call on System Hold:...
Page 247 ISSUE 1.0 SL1000 Single Line Telephone 1. Hookflash. 2. Dial 849 . To pick up an outside call on Exclusive Hold: 1. Press flashing line key. Single Line Telephone 1. Dial 859 . Group Hold To place a call on Hold so anyone in your Department Group can pick it up: 1.
Page 248: Hotel/Motel
SL1000 ISSUE 1.0 Hotel/Motel Description Your system provides Hotel/Motel services in addition to the many features available to business users. These Hotel/Motel services help you run your facility more efficiently, save you time and money and provide your guests with more responsive service.
Page 249 ISSUE 1.0 SL1000 Your phone and DSS Console can set and monitor the status of all your guest rooms: Checked In, Checked Out, Maid Required and Maid in Room. Maximize room usage by coordinating your cleaning staff and reservation desk. For example, you can dial simple codes to set a room status.
Page 250 SL1000 ISSUE 1.0 Dial Access Codes that Require SL-SYS-HOTEL LIC Program Dial Access Code Description 11-14-10 Cancel Room to Room Call Restriction (Hotel) 11-14-11 Change Toll Restriction Class for Other Extension 11-14-12 Check In 11-14-13 Check Out 11-14-14 Room Status Change for Own Extension...
Page 251 ISSUE 1.0 SL1000 Program Program Name Default Number 11-14-06 Service Code Setup (for Hotel) – Cancel Wake Up Call for Own Exten- sion 11-14-07 Service Code Setup (for Hotel) – Set Wake Up Call for Other Exten- sion 11-14-08 Service Code Setup (for Hotel) – Cancel Wake Up Call for Other...
Page 252 SL1000 ISSUE 1.0 Program Program Name Default Number 42-02-02 Hotel/Motel Telephone Setup – Toll Restriction Class When Check In 42-03-01 Class of Service Options (Hotel/ Motel) – Check-In Operation 42-03-02 Class of Service Options (Hotel/ Motel) – Check-Out Operation 42-03-03 Class of Service Options (Hotel/ Motel) –...
Page 253: Hot Key-Pad
ISSUE 1.0 SL1000 Hot Key-Pad Description The Hot Key-Pad feature allows the user to place a call without lifting the handset or pressing Speaker. When the user dials another extension number on an idle telephone with Hot Key-Pad enabled, the Speaker lights and the internal call is made.
Page 254 SL1000 ISSUE 1.0 Guide to Feature Programming Program Program Name Default Number 20-06-01 Class of Service for Extensions All extension port = Class 1 20-08-20 Class of Service Options (Outgoing Call Service) - Hot COS 01~15 = 0 Key Pad...
Page 255: Hotline
ISSUE 1.0 SL1000 Hotline Description Hotline gives a multiline terminal user one-button calling and Transfer to another extension (the Hotline partner). Hotline helps co-workers that work closely together. The Hotline partners can call or Transfer calls to each other just by pressing a single key.
Page 256 SL1000 ISSUE 1.0 Guide to Feature Programming Program Program Name Default Number 15-07-01 Programmable Function Keys Refer to Programming Manual. 15-02-22 Multiline Telephone Basic Data Setup - Multiple Incoming From Intercom and Trunk 20-06-01 Class of Service for Extensions All extension port = Class 1...
Page 257: Table 1-18 Extension Busy Setup
ISSUE 1.0 SL1000 Table 1-18 Extension Busy Setup Program 20-13-06 Program 20-02-03 Status Busy Status BLF is on for extension receiving a voice announced Intercom call. Operation To place a call to your Hotline partner: 1. Press the Hotline key (Program 15-07 or SC 851 : 01 + partner’s extension number).
Page 258: Howler Tone Service
SL1000 ISSUE 1.0 Howler Tone Service Description Howler Tone Service provides a Howler Tone when a station remains off-hook after a call is completed or when a station is off-hook and digits are not dialed in a programmed time. Conditions Howler tone is generated 30 seconds after a call is disconnected and the telephone is left off-hook or the telephone is left off-hook without dialing.
Page 259: Inmail
ISSUE 1.0 SL1000 InMail Description The InMail is a low cost voice mail solution that mounts on the CPU unit. Its programming is fully inte- grated with chassis programming. This system offers most voice mail system features customers expect. InMail support max 16 ports when suitable licenses and MEMDB are provided.
Page 260: Table 1-19 Inmail Part Number And Capacity
SL1000 ISSUE 1.0 A Message Center Mailbox is shared by more than one extension. Any multiline terminal that has a Message Center Key for the shared mailbox can: - Listen to the messages stored in the shared mailbox - Transfer calls to the shared mailbox - Use many other Voice Mail features previously available only at an extension individual mailbox A Message Center Mailbox helps co-workers that work together closely –...
Page 261 The software allows the InMail to perform an external transfer. This allows the InMail to route an incoming Automated Attendant call out of the SL1000 system on a new trunk based on an Speed Dial number stored in a Dial Action Table.
Page 262 SL1000 ISSUE 1.0 An outside caller can route to a Master Mailbox or a Routing Mailbox programmed as a Directory Dialing Mailbox from: • The Answer Tables Answer Schedule Override mailbox, Default mailbox, or Routing mailbox. • A GOTO action in the Dial Action Table of a Call Routing Mailbox.
Page 263 ISSUE 1.0 SL1000 depends if the MEMDB daughter board is installed. - Without a MEMDB daughter board installed the systems supports a maximum of eight channels for VRS and/ or In-Mail. - With a MEMDB daughter board installed, the system supports a maximum of 16 channels for VRS and/or In- Mail.
Page 264 SL1000 ISSUE 1.0 Program Number Program Name Default 11-12-52 Service Code Setup (for Service Access) – Live Monitoring (InMail) 14-01-22 Basic Trunk Data Setup – Caller ID to Voice Mail 14-02-10 Analog Trunk Data Setup – Caller ID 15-02-28 Multiline Telephone Basic Data setup – Message Waiting Lamp...
Page 265 ISSUE 1.0 SL1000 Program Number Program Name Default 22-01-04 System Options for Incoming Calls – DIL No Answer Recall Time 0 (seconds) 22-08-01 DIL/IRG No Answer Destination 24-02-02 System Options for Transfer – MOH or Ringback on Transferred Calls Assign Trunks As Automated Attendant Trunks-Method 1...
Page 266 SL1000 ISSUE 1.0 Program Number Program Name Default 47-01-10 InMail System Options – Wait Between Non-Pager Callout 20 minutes Attempts 47-01-11 InMail System Options – Wait Between Busy Non-Pager 15 minutes Callout Attempts 47-01-12 InMail System Options – Wait Between RNA Non-Pager...
Page 267 ISSUE 1.0 SL1000 Program Number Program Name Default 47-06-07 Group Mailbox Subscriber Options – Auto Attendant Do Not Disturb 47-06-08 Group Mailbox Subscriber Options – Forced Unscreened Transfer 47-06-09 Group Mailbox Subscriber Options – Auto Time Stamp 47-06-10 Group Mailbox Subscriber Options – System Administrator 47-06-11 Group Mailbox Subscriber Options –...
Page 268 SL1000 ISSUE 1.0 Program Number Program Name Default 47-12-08 InMail Answer Schedules – Schedule End Time Answer Table 1/ Schedule 1 = 1700 (5 : 00 PM) All Other Schedules = 0000 47-13-01 InMail Dial Action Tables Refer to Programming Manual.
Page 269 ISSUE 1.0 SL1000 1. Press the Voice Mail key (Program 15-07 or SC 851 : code 77 + InMail pilot). - OR - Dial The Voice Mail System prompts you to leave a message. Forwarding Calls to Your Mailbox To activate or cancel Call Forwarding: 1.
Page 270 SL1000 ISSUE 1.0 Multiline Terminal 1. Press the Voice Mail Record key (Program 15-07 or SC 851 : code 78) You hear a beep and your Record key flashes. The system beeps periodically to remind you that you are recording.
Page 271 ISSUE 1.0 SL1000 Directory Dialing Recording a Directory Dialing message: 1. Log onto the System Administrator’s mailbox: SA (72) or press 0 to play a Help message. 2. Select Instruction Menus: I (4). 3. Enter the Directory Dialing Mailbox number or press # to go back to the System Administrator Op- tions.
Page 272 SL1000 ISSUE 1.0 Type 1 (Day of Week) Example Answer Table 1 Answer Schedule 1 47-12-01 : Entry01 Schedule Type = 1 Answer Schedule 1 is a Day of Week 47-12-02 : Entry01 MB Ctg = 3 schedule that runs Sunday from 8 : 47-12-02 : Entry01 MB Num = 2 30 AM to 5 : 00 PM.
Page 273 ISSUE 1.0 SL1000 Type 2 (Range of Days) Example Answer Table 1 Answer Schedule 1 47-12-01 : Entry01 Schedule Type = 2 Answer Schedule 1 is a Range of 47-12-02 : Entry01 MB Ctg = 3 Days schedule that starts schedule...
Page 274 SL1000 ISSUE 1.0 Type 3 (Date) Example Answer Table 1 Answer Schedule 1 47-12-01 : Entry01 Schedule Type = 2 Answer Schedule 1 is a Range of 47-12-02 : Entry01 MB Ctg = 3 Days schedule that starts schedule 47-12-02 : Entry01 MB Num = 1 that runs every day from 8 : 30 AM to 5 : 00 PM.
Page 275: Inmail-Automatic Access To Vm By Caller Id
ISSUE 1.0 SL1000 InMail-Automatic Access to VM by Caller ID Description An InMail mailbox can be associated with a specific caller ID (CID) number. When that CID number is presented to the InMail, it automatically logs the user into their mailbox. This greatly improves VM accessibility for outside callers.
Page 276 SL1000 ISSUE 1.0 System Availability Terminals All Multiline Terminals Trunks The following Trunks support sending Caller ID: • Analog Line • ISDN Line (BRI) • ISDN Line (PRI) • SIP Line • H.323 Line Required Component(s) CPU with PZ-VM21 daughter board, InMail CF and SL-VM-ADVANCE license.
Page 277 ISSUE 1.0 SL1000 Operation Retrieve VM Messages To retrieve VM messages from outside of office: Trunk 1: 03-1234-5678 (DIL) Outside party number: 09087654321 Program 22-02-01: Trunk 1 DIL Program 22-07-01: VM Pilot number, 300 Program 13-04-01: Speed Dial area No.0 -> 09087654321 Program 13-04-11: Speed Dial area No.0 ->...
Page 278: Inmail-Cascade Message Notification
SL1000 ISSUE 1.0 InMail-Cascade Message Notification Description If an extension user receives a new message in their mailbox, Cascading Message Notification will call them at up to five preset destinations to let them know a new voice mail message has arrived. A desti- nation can be an outside number (such as a cell phone, pager, or home office) or a co-worker's extension.
Page 279: Figure 1-20 Cascade Message Notification Flow Chart-1
ISSUE 1.0 SL1000 Figure 1-20 Cascade Message Notification Flow Chart-1 Features and Specifications Manual 1-271...
Page 280: Figure 1-21 Cascade Message Notification Flow Chart-2
SL1000 ISSUE 1.0 Figure 1-21 Cascade Message Notification Flow Chart-2 1-272 InMail-Cascade Message Notification...
Page 281: Figure 1-22 Cascade Message Notification Flow Chart-3
ISSUE 1.0 SL1000 Figure 1-22 Cascade Message Notification Flow Chart-3 Message Notification to Normal Telephone Numbers This is a basic overview of how Message Notification works to phone numbers assuming the retry attempts are at default. The system determines which numbers are internal extensions or external numbers by the system dial plan settings.
Page 282 SL1000 ISSUE 1.0 • InMail waits up to 30 seconds (approximately five rings) for ringback, reorder, busy or voice ac- tivity from the called number. If nothing is detected, the callout is considered unanswered (RNA). 3. If the recipient answers, InMail plays the notification message (“Hello, I have a message for”) and asks the recipient to dial 1 to log onto their mailbox.
Page 283 ISSUE 1.0 SL1000 Guide to Feature Programming Program Number Program Name Default 47-01-07 InMail System Options – Digital Pager Callback Number 47-01-08 InMail System Options – Delay in Dialing Digital Pager Callback 30 seconds Number 47-01-09 InMail System Options – Wait Between Digital Pager Callout...
Page 284: Inmail-Email Notification
SL1000 ISSUE 1.0 InMail-Email Notification Description Email Notification automatically sends an email notification when a Subscriber Mailbox receives a new message. The email can optionally include the recorded message as a .wav file attachment. To hear the message, the email recipient double-clicks the .wav attachment to have the message play in their wav player (such as Windows Media Player).
Page 285: Table 1-21 Typical Sms Notification (No Wav File)
ISSUE 1.0 SL1000 Like any other email client, Email Notification uses the From field to identify the person that left the message being delivered. In the email message, the data in the From field is formatted as Name [Reply To], where: •...
Page 286: Table 1-22 Typical Sms Notification (No Wav File) (Continued)
SUBJ: VOICE MESSAGE FROM XXXX- (0M6S) VOICE MESSAGE ARRIVED ON MONDAY, SEPT 17@3:51 PMDURATION: 0M 6S ------------NEC [1 OF 2] SENT: 3:51PM 09/17 *1. Your cell phone display will automatically break the text lines to best fit the screen. POP3 Login InMail Email Notification supports POP3 Login.
Page 287 ISSUE 1.0 SL1000 Conditions • The E-MAIL notification feature is licensed on a per system basis. • Refer to the InMail Feature Manual for more information about this feature. Default Settings Disabled System Availability Terminals All Multiline Terminals Required Component(s) CPU with PZ-VM21 daughter board, InMail CF and SL-VM-ADVANCE license.
Page 288 SL1000 ISSUE 1.0 Program Number Program Name Default 90-11-12 System Alarm Report – DNS Secondary Address 0.0.0.0 Operation To Set up E-mail Notification: Please listen to a voice announcement and follow the voice announcement. Refer to the InMail Feature Manual for more information about this feature.
Page 289: Inmail-Find-Me Follow-Me
ISSUE 1.0 SL1000 InMail-Find-Me Follow-Me Description Find-Me Follow-Me helps an outside caller locate an extension user who is not at their desk. If their call is unanswered and is picked up by voice mail, the caller has the option of dialing a digit to try up to three alternate Find-Me Follow-Me destinations.
Page 290 SL1000 ISSUE 1.0 Guide to Feature Programming Program Number Program Name Default 14-01-13 Basic Trunk Data Setup – Trunk-to-Trunk Transfer 20-11-14 Class of Service Options (Hold/ Transfer Service) – Trunk-to-Trunk COS 01~15 = 0 Transfer Restriction 47-02-24 InMail Station Mailbox Options – All Find-Me Follow-Me Enabled 47-06-22 Group Mailbox Subscriber Options –...
Page 291: Inmail - Language Setting
ISSUE 1.0 SL1000 InMail - Language Setting Description The Language setting feature allows the telephone display language and the InMail mailbox language to be changed from the telephone. This can be used to change either the user’s phone or another specified telephones display and InMail language if allowed in system programming.
Page 292 SL1000 ISSUE 1.0 System Availability Terminals All Multiline Terminals Required Component(s) CPU with PZ-VM21 daughter board, InMail CF. Related Features None Guide to Feature Programming Program Number Program Name Default 11-11-13 Service Code Setup (for Setup/ Entry Operation) – Display...
Page 293: Inmail Park And Page
ISSUE 1.0 SL1000 InMail Park and Page Description InMail Park and Page can automatically Park a call at an extension and Page the user with a recorded Paging Message announcing the parked call. The called extension user can then go to any telephone and implement Personal Park to pick up the call.
Page 294: Table 1-25 Park And Page Call Handling
SL1000 ISSUE 1.0 Table 1-25 Park and Page Call Handling Park and Page (Call Handling) For Transferred Outside Calls, Direct Inward Line and Direct Inward Dialing 47-02-14: Next 47-02-13: Dialing 47-02-17: Enable Result Call Routing Option Park and Page Mailbox...
Page 295 ISSUE 1.0 SL1000 System Availability Terminals All Terminals Required Component(s) CPU with PZ-VM21 daughter board, InMail CF and SL-VM-ADVANCE license. Related Features Park Paging, Internal Guide to Feature Programming Setting Up Park and Page for Extension: Program Number Program Name...
Page 296: Inmail Upload Download Audio
SL1000 ISSUE 1.0 InMail Upload Download Audio Description The InMail Upload Download Audio feature allows the upload of mailbox greetings up to 1MB in size, recorded on a PC or professionally, to any valid subscriber mailbox in the system. It also allows users to listen to, download and/or delete voice mail messages from callers.
Page 297: Table 1-27 Default Incoming Ringing Tone
ISSUE 1.0 SL1000 The following details the page layout diagram of the two different User Pro login IDs: Figure 1-23 InMail User Pro Login Diagram Message Name Format Downloaded messages are automatically assigned a name by the system. This name includes the mailbox number the message was left in, type of message, the message number and the date and time to the second the message was left.
Page 298 SL1000 ISSUE 1.0 Conditions • VRS and InMail messages are recorded in an ADPCM format which may not be easily opened on the support PC. • It is not possible to upload/download/delete multiple files simultaneously. • The mailbox will be inaccessible from the telephone under these conditions: - Mailbox XXX will not be accessible when opening the telephone setup screen of extension XXX by UA or UB mode in User Pro.
Page 299: Table 1-28 Error Messages And Causes
ISSUE 1.0 SL1000 Related Features InMail Voice Response System (VRS) Upload Download Audio Guide to Feature Programming Program Number Program Name Default 90-02-01 Programming Password Setup – User Name Refer to Programming Manual. 90-02-02 Programming Password Setup – Password Refer to Programming Manual.
Page 300 SL1000 ISSUE 1.0 1. To login, open an Internet browser and enter the IP of the CPU LAN port in the address line. At default, the IP address is 192.168.0.10. 2. At the login screen enter username = USER1 and password = 1111.
Page 301 ISSUE 1.0 SL1000 1. To login, open an Internet browser and enter the IP of the CPU LAN port in the address line. At default, the IP address is 192.168.0.10. 2. At the login screen enter username = USER1 and password = 1111.
Page 302: Intercom
SL1000 ISSUE 1.0 Intercom Description Intercom gives extension users access to other extensions. This provides the system with complete internal calling ability. Handsfree Answerback/Forced Intercom Ringing Handsfree Answerback permits an extension user to respond to a voice-announced Intercom call by speaking toward the telephone, without lifting the handset.
Page 303 ISSUE 1.0 SL1000 Related Features Handsfree Answerback/Forced Intercom Ringing Intercom Line Preference Name Storing Guide to Feature Programming Program Program Name Default Number 11-11-13 Service Code Setup (for Setup/Entry Operation) - Display Language Selection for Multiline Terminal 15-02-01 Multiline Telephone Basic Data Setup - Display Language...
Page 304: Table 1-29 Incoming Ringing Tone
SL1000 ISSUE 1.0 Program Program Name Default Number 82-01-01 Incoming Ring Tone - Frequency 1 Refer to Table 1-29 Incoming Ringing Tone on this page Table 1-29 Incoming Ringing Tone Incoming Ring Tone Frequency 1 Frequency 2 Modulation Tone Number...
Page 305 ISSUE 1.0 SL1000 You can also check any other extension numbers information by pressing Help + the extension number. 3. Press Exit to return the normal time/date display. To change how Intercom calls ring the extension: 1. Press Speaker or lift the handset.
Page 306: Isdn Compatibility
SL1000 ISSUE 1.0 ISDN Compatibility Description ISDN-BRI Integrated Service Digital Network - Basic Rate Interface (ISDN-BRI) is a Public Switched Telephone Network (PSTN) service that provides two B channels and a D channel (2B + D) for voice call trunking.
Page 307: Table 1-30 Restrictions For Calling Party Names
1~7 or anything other than 0. • Restrictions for Calling Party Name: The SL1000 supports receiving the name from the Network in supported formats only and cannot send the Calling Name. Refer to Table 1-30 Restrictions for Calling Party Names on this page.
Page 308 SL1000 ISSUE 1.0 Refer to the charts below for examples(23B): Trunk B-Channel Incoming Call Number Number Station User Talking on TK009 Incoming call from the ...31 ...23 Network on Channel 23. In most cases, the Network will control/select the B-Channel used for an incoming call.
Page 309 • When a call originates from a virtual extension, the Calling Party Name for the virtual extension is sent. It does not follow the setting in Program 15-18-02. • Calling Party Name is dependant upon the carrier. The network carrier must allow the SL1000 to edit the Calling Party Name information.
Page 310 SL1000 ISSUE 1.0 • NT-1 for each BRI (locally provided) Related Features Central Office Calls, Answering Central Office Calls, Placing Direct Inward Dialing (DID) Direct Inward Line (DIL) Forced Trunk Disconnect Station Message Detail Recording Transfer Guide to Feature Programming...
Page 311 ISSUE 1.0 SL1000 Program Program Name Default Number 21-12-01 ISDN Calling Party Number Setup for Trunks - Calling All trunks = No setting Party Number Data DID Services for either ISDN - BRI or PRI Program Program Name Default Number...
Page 312 SL1000 ISSUE 1.0 Program Program Name Default Number 15-02-29 Multiline Telephone Basic Data Setup - PB Back Tone 32 (0dB) Level 15-07-01 Programmable Function Keys Refer to Programming Manual. 20-06-01 Class of Service for Extensions All extension port = Class 1...
Page 313 ISSUE 1.0 SL1000 Programming Flowchart for ISDN-PRI - Answering Calls Start In 10-03-01, determine the mode of the IP4WW-1PRIU-C1(0=not set, 1=T-Bus) Is the CRC Multi-Frame In 10-03-03, enter In 10-03-03, enter (CRC4) '1'. '0'. used? In 10-03-04, select the Layer 3 timer type (1-5). The timer value is...
Page 314 SL1000 ISSUE 1.0 Should the sub-address In 20-09-03, set the In 20-13-23, set the ID be display for extension's COS to '0'. extension's COS to '1'. incoming calles? Should an extension In 20-13-23, set the In 20-13-23, set the be able to display the reason why extension's COS to '0'.
Page 315 ISSUE 1.0 SL1000 Do you want In 22-01-04, unanswered PRI In 22-01-04, Do not Reroute enter 0. calls to reroute if enter 0. reroute unanswered? In 22-08-01, enter the no-answer Ring Group for unanswerd PRI calls. For each extension in the...
Page 316 SL1000 ISSUE 1.0 Programming Flowchart of ISDN-PRI - Placing Calls Start In 10-03-01, determine the mode of the IP4WW-1PRIU-C1(0=not set, 1=T-Bus) Is the CRC In 10-03-03, ebter In 10-03-03, ebter Multi-Frame '0'. '1'. (CRC4) used? In 10-03-04, select the Layer 3 timer type (1-5). The timer value is...
Page 317 ISSUE 1.0 SL1000 In 15-01-04, enter 0 Should Caller ID be included In 15-01-04, enter 1 In 10-03-05 enter 0 in the call's setup message? In 10-03-05 enter 1. In 20-09-03, enter 0 to In 20-09-03, enter 1 to Should telco display the...
Page 318 SL1000 ISSUE 1.0 In 21-01-03, enter Is the amount of time the system waits before the interval for the placing the call in a talk state sufficient? trunk interdigit timer. Should extension users n 15-07-01, assign function keys as line keys.
Page 319: Last Number Redial
ISSUE 1.0 SL1000 Last Number Redial Description Last Number Redial allows an extension user to quickly redial the last number dialed. For example, a user may quickly recall a busy or unanswered number without manually dialing the digits. Last Number Redial saves in system memory the last 36 digits a user dials. The number can be any combination of digits 0~9, # and .
Page 320 SL1000 ISSUE 1.0 Related Features Automatic Route Selection (ARS/F-Route) Repeat Redial Save Number Dialed Guide to Feature Programming Program Number Program Name Default 11-12-12 Service Code Setup (for Service Access) - Last Number Dial 11-12-17 Service Code Setup (for Service Access) - Clear Last...
Page 321 ISSUE 1.0 SL1000 To check the number saved for Last Number Redial (When set PRG15-02-60:0): 1. Press Redial or the Left Cursor key once. The stored number displays for six seconds. The stored number dials out if you: - Lift the handset,...
Page 322: Lcr-Least Cost Routing
• Local area calls can not be routed via an indirect carrier that also has Cost Centre Codes en- abled.This is due to the order that the digits are dialled out by the SL1000 . Local calls can be routed via an indirect carrier if Cost Centre Codes are not required.
Page 323 In Program 26-05-02 the @ symbol will have different operation for Analogue trunks or ISDN trunks. Analogue Trunks At the point in the dialled digits where the @ appears the SL1000 will revert to DTMF dialling. This is only required when the analogue trunk is set the Loop Disconnect dialling in Program 14-02-01.
Page 324 SL1000 ISSUE 1.0 Operation LCR Operation Flow Diagram 1-316 LCR-Least Cost Routing...
Page 325 ISSUE 1.0 SL1000 LCR Dial LCR Dial Editing Features and Specifications Manual 1-317...
Page 326 SL1000 ISSUE 1.0 LCR Cost Centre Code 1-318 LCR-Least Cost Routing...
Page 327: Line Preference
ISSUE 1.0 SL1000 Line Preference Description Line Preference determines how a multiline terminal user places and answers calls. There are two types of Line Preference: Incoming Line Preference and Outgoing Line Preference. Incoming Line Preference Incoming Line Preference establishes how a multiline terminal user answers calls. When a call rings the multiline terminal, lifting the handset answers either the ringing call (for Ringing Line Preference) or seizes an idle line (for Idle Line Preference).
Page 328 SL1000 ISSUE 1.0 Related Features Direct Inward Line (DIL) Ring Groups Trunk Groups Guide to Feature Programming Program Program Name Default Number 14-05-01 Trunk Group - Trunk Group Number Trunk Port 1~126 = Priority 1~126 14-06-01 Trunk Group Routing - Priority Order Number...
Page 329: Long Conversation Cutoff
ISSUE 1.0 SL1000 Long Conversation Cutoff Description For incoming and outgoing central office calls, each trunk can be programmed to disconnect after a defined time. The timer begins when the trunk is seized and disconnects the call after the time expires.
Page 330 SL1000 ISSUE 1.0 Program Number Program Name Default 20-21-03 System Options for Long Conversation - Long Conver- 0 (seconds) sation Cutoff for Incoming Call 20-21-04 System Options for Long Conversation - Long Conver- 0 (seconds) sation Cutoff for Outgoing Call Operation This feature is automatic once it is programmed.
Page 331: Loop Keys
ISSUE 1.0 SL1000 Loop Keys Description Loop keys are uniquely programmed function keys that simplify placing and answering trunk calls. There are three types of loop keys: Incoming Only, Outgoing Only and Both Ways. Incoming Only Loop Keys Incoming Only loop keys are for answering trunk calls. An extension can have an incoming loop key for a specific trunk group (fixed) or a “catch all”...
Page 332 SL1000 ISSUE 1.0 Related Features Automatic Route Selection (ARS) / Central Office Calls, Answering / Central Office Calls, Placing Program incoming and outgoing access and routing options. Off Hook Signaling If enabled, a user hears Call Waiting beeps if additional calls are waiting behind a loop key.
Page 333 ISSUE 1.0 SL1000 2. Dial number. To answer a call on a loop key: Listen for ringing a look for a flashing loop key. 1. Press loop key. The key lights green and you connect to the call. If there are additional calls waiting to be answered, your display shows: [WAITING - LOOP KEY] To program a loop key: 1.
Page 334: Maintenance
ISSUE 1.0 Maintenance Description The SL1000 system has several utilities to assist in troubleshooting and diagnosing problems both during and after installation. Side Tone Auto Setup Per each analog trunk base (or whole analog trunk) most suitable Codec Filter setting for PRG81-07 can be adjustable automatically by programming PRG90-68-01 and 02.
Page 335 ISSUE 1.0 SL1000 Programming PRG 90-68-01 Adjustment Start Default = No Setting PRG 90-68-02 1 digit data Default = 0 PRG 81-07 CODEC Filter Type Default = 0 Operation None Features and Specifications Manual 1-327...
Page 336: Meet Me Conference
SL1000 ISSUE 1.0 Meet Me Conference Description With Meet Me Conference, an extension user can set up a Conference with their current call and up to 16 other internal or external parties. Each party joins the Conference by dialing a Meet Me Conference code.
Page 337 ISSUE 1.0 SL1000 Operation Meet Me External Conference To make a Meet Me External Conference: Multiline Terminal 1. While on a call, press DND/CONF key. 2. Dial 1 and the Combined Paging Zone code 1~8 (for Internal/External Zones 1~8) or 0 (for Inter- nal/External All Call).
Page 338 SL1000 ISSUE 1.0 1. While on a call, hookflash and dial 826 . 2. Dial 1 and the Combined Paging Zone code 1~8 (for Internal/External Zones 1~8) or 0 (for Inter- nal/External All Call). 3. Announce the zone. 4. When a co-worker answers your page, press hookflash twice.
Page 339: Meet Me Paging
ISSUE 1.0 SL1000 Meet Me Paging Description Meet Me Paging allows an extension user to Page a co-worker and privately meet with them on a Page zone. The Paging zone is busy to other users while the meeting takes place. While the co-workers meet on the zone, no one else can hear the conversation, join in or make an announce- ment using that zone.
Page 340 SL1000 ISSUE 1.0 Program Program Name Default Number 20-06-01 Class of Service for Extensions All extension port = Class 1 20-10-06 Class of Service Options (Answer Service) - COS 01~15 = 1 Meet-Me Conference and Paging 31-02-01 Internal Paging Group Assignment - Internal...
Page 341 ISSUE 1.0 SL1000 3. Announce the zone. - OR - 1. At the multiline terminal, press the External Paging Zone key (Program 15-07 or SC 851 : 19 + zone). 2. Announce the zone. To join a Meet Me Internal Page: 1.
Page 342: Meet Me Paging Transfer
SL1000 ISSUE 1.0 Meet Me Paging Transfer Description If a user wants to Transfer a call to a co-worker but they do not know where the co-worker is, they can use Meet Me Paging Transfer. With Meet Me Paging Transfer, the user can Page the co-worker and have the call automatically Transfer when the co-worker answers the Page.
Page 343 ISSUE 1.0 SL1000 Program Number Program Name Default 15-07-01 Programmable Function Keys Refer to Programming Manual. 20-06-01 Class of Service for Extensions All extension port = Class 1 20-10-06 Class of Service Options (Answer Service) - Meet-Me COS 01~15 = 1...
Page 344 SL1000 ISSUE 1.0 Meet Me Internal Paging Transfer To make a Meet Me Internal Paging Transfer: 1. At multiline terminal, while on a call, press Hold. - OR - At the single line telephone, while on a call, hookflash. 2. Press Internal Paging Zone key (Program 15-07 or SC 851 : 21 + zone or 22 for all internal zones).
Page 345: Memo Dial
ISSUE 1.0 SL1000 Memo Dial Description While on an outside call, Memo Dial lets a multiline terminal user store an important number for easy redialing later on. The telephone can be like a notepad. For example, a user could dial Directory Assis- tance and ask for a client’s telephone number.
Page 346 SL1000 ISSUE 1.0 Operation To store a number while you are on a call: 1. While on a call, press Memo Dial key (Program 15-07 or SC 851 : 31). 2. Dial number you want to store. 3. Press Memo Dial key again and continue with conversation.
Page 347: Message Waiting
ISSUE 1.0 SL1000 Message Waiting Description An extension user can leave a Message Waiting indication at a busy or unanswered extension requesting a return call. The indication is a flashing MW lamp at the called extension and a steadily lit MW lamp on the calling extension.
Page 348 SL1000 ISSUE 1.0 Voice Response System (VRS) Guide to Feature Programming Program Program Name Default Note Number 11-10-16 Service Code Setup (for System Administrator) - Leaving Message Waiting (Requires CPU to be licensed for Hotel/Motel) 11-11-09 Service Code Setup (for Setup/Entry Operation) -...
Page 349 ISSUE 1.0 SL1000 1. At the multiline terminal, press Speaker. - OR- At the single line telephone, lift the handset. 2. Dial 873 . 3. Hang up. To cancel the Messages Waiting you have left at a specific extension: 1. At the multiline terminal, press Speaker.
Page 350: Microphone Cutoff
SL1000 ISSUE 1.0 Microphone Cutoff Description When On Hook state Mute Key lets a multiline terminal user turn off their telephone handsfree micro- phone or when Off Hook state handset microphone at any time. When activated, Microphone Mute prevents the caller from hearing conversations in the user’s work area. The user may turn off the microphone while their telephone is idle, busy on a call or ringing.
Page 351 ISSUE 1.0 SL1000 Operation To mute your telephone handset or Handsfree microphone while on a call: 1. Press Mute. To turn your telephone microphone back on: 1. Press Mute. Use Mute only if you pressed it initially to turn off your Handsfree microphone.
Page 352: Mobile Extension
A registered Mobile Extension uses 1 analog port (ports are reserved in groups of 4), however, no PCB support (analog or digital) is required. The Mobile Exten- sion port must be an unequipped extension port on the SL1000 system - no physical keyset is required on the SL1000 system.
Page 353: Table 1-31 Supported Service Codes
Though DSS keys are available for the Mobile Extension, they cannot provide an exact indication of busy status if, for example, the Mobile Extension is active on a call not linked to the SL1000 . The following service codes are supported:...
Page 354 SL1000 ISSUE 1.0 Type Incoming Feature Program Code Set By Mobile Set to Mobile Extension Extension Cancel Camp-On 11-12-05 Switching of Voice Call and Signal Call 11-12-06 Step Call 11-12-07 Barge-In 11-12-08 Change to STG (Department Group) All Ring 11-12-09...
Page 355 ISSUE 1.0 SL1000 Type Incoming Feature Program Code Set By Mobile Set to Mobile Extension Extension Tandem Trunking 11-12-57 Transfer into Conference 11-12-58 Set DND for Other Extension 11-14-03 Cancel DND for Other Extension 11-14-04 Set Wake Up Call for Own Extension...
Page 356: Table 1-32 Caller Id Sent To Mobile Telephone
SL1000 ISSUE 1.0 Only when the outbound trunks are ISDN or SIP trunks. ISDN will need to accept the inbound Caller ID as the Calling Party Number (CPN) presentation for the outbound call. Table 1-32 Caller ID Sent to Mobile Telephone...
Page 357 ISSUE 1.0 SL1000 Required Component(s) None Related Features Abbreviated Dialing/Speed Dial Caller ID Direct Inward Dialing (DID) Direct Inward Line (DIL) Station Message Detail Recording Guide to Feature Programming Program Number Program Name Default 11-02-01 Extension Numbering Station Port No. : 1-128 = Extention No. :...
Page 358 Program 15-22-02 set to 0 or 1 (DTMF Confirmation Required): The caller is retrieved by the SL1000 and follows the no-answer programming (ring another exten- sions, forward to SL1000 voice mail, etc.) Program 15-22-02 set to 2 (No DTMF Confirmation Required): The caller is forwarded to the external extension voice mail, if available.
Page 359 ISSUE 1.0 SL1000 2. Dial the desired Intercom number or dial the trunk access code to place an outgoing call. Answering a Call on the Mobile Extension 1. Answer the ringing call. 2. If Program 15-22-02 is set to 0 or 1, the Mobile Extension user hears Music on Hold/ring tone.
Page 360 SL1000 ISSUE 1.0 If the Caller ID of the Mobile Extension matches the Speed Dial bin entry (Program 13-04 and 15-22), internal dial tone is heard by the Mobile Extension user. - OR - When activating Call Forwarding to the Mobile Extension: Press SPK or lift the handset.
Page 361: Mobile Extension - Callback To Mobile Phone
ISSUE 1.0 SL1000 Mobile Extension - Callback to Mobile Phone Description Callback to Mobile Phone allows the user to make an incoming call to a system then hang up before the system answers (like a one ring call), then the system calls back to the calling Mobile Phone using a pre-programmed number.
Page 362 SL1000 ISSUE 1.0 Default Setting No Mobile Extensions are configured. System Availability Terminals All Multiline Terminals Required Component(s) None Related Features Abbreviated Dialing/Speed Dial Caller ID Call Forwarding Direct Inward Dialing (DID) Direct Inward Line (DIL) Station Message Detail Recording...
Page 363 ISSUE 1.0 SL1000 Operation Receive Callback Receive call from Mobile Extension and Callback: Mobile Phone number: 09012345678 Incoming trunk set up: 22-02: Trk1, DIL Mobile Extension set up: Ext150 Program 15-22-01: Speed Dial bin No, 50 Program 15-22-03: Trunk access code, 0: Use normal trunk access code Program 15-22-04: Callback, (1) Enable Speed Dial bin set up: No.50...
Page 364: Multiple Trunk Types
Loop Start Trunks Loop Start Trunks can be connected to the SL1000 system. Loop Start is assigned per trunk at the associated unit. Ground Start and Loop Start Trunks can be mixed in the system per trunk.
Page 365 ISSUE 1.0 SL1000 Related Features Automatic Route Selection Caller ID Direct Inward Dialing (DID) ISDN Compatibility Guide to Feature Programming Program Number Program Name Default 14-01-01 Basic Trunk Data Setup - Trunk Name Trunk port Number: 001 ~ 126 Trunk Name: 001 ~ 126...
Page 366: Music On Hold
In accordance with copyright law, a license may be required if radio, television broadcasts or music other than material not in the public domain are transmitted through the Music on Hold feature of telecommunications systems. NEC hereby disclaim any liability arising out of the failure to obtain such a license. Music on Hold Source There are 3 options available: (Program 10-04-01 &...
Page 367 ISSUE 1.0 SL1000 System Availability Terminals None Required Component(s) None Related Features None Guide to Feature Programming Program Program Name Default Note Number 10-03-02 ETU Setup (COIU Unit Setup) - Select port type 0 10-04-01 Music on Hold Setup - Music on Hold Source...
Page 368: Name Storing
SL1000 ISSUE 1.0 Name Storing Description Extensions and trunks can have names instead of just circuit numbers. These names show on a multi- line terminal display when the user places or answers calls. Extension and trunk names make it easier to identify callers.
Page 369: Table 1-33 Keys For Entering Names
ISSUE 1.0 SL1000 Program Number Program Name Default 20-09-02 Class of Service Options (Incoming Call Service) - COS 01~15 = 1 Caller ID Display 20-13-21 Class of Service Options (Supplementary Service) - COS 01~15 = 1 Extension Name 20-13-47 Class of Service Options (Supplementary Service) -...
Page 370: Navigation Key
SL1000 ISSUE 1.0 Navigation Key Description System provides following improved operation mode or features for multiline terminal user. Each mode is selectable by PRG15-02-60 and can be entered by depressing Cursor key or Center key when the terminal is idle.
Page 371 • CO incoming call during in Navigation mode does not affect LCD status or Cursor key operation. It continues Navigation mode. • At SL1000 CO incoming call during in Navigation mode, up or down key operation works as a volume control.
Page 372 SL1000 ISSUE 1.0 Edit Contact Name started from A Name started from B Name started from J Phone Setting Volume Ring Off hook ring Page Display Contrast Minimum Brightness Maximum Brightness Backlight Threshold Auto Backlight Call Forward Current Forward Setting...
Page 373 ISSUE 1.0 SL1000 • Below shows Directory dialing (DSX) mode indication. 1st line, left corner: Shortcut code 1st line, right corner: Position and total size of searched result 2nd line: Cursor 3rd line: Name Default Settings None System Availability Terminals...
Page 374 SL1000 ISSUE 1.0 Operation Navigation mode Enter Navigation mode and save missed call to private phonebook. PRG15-02-60: Advanced Mode1 1. During terminal is idle: Press Center key to enter Navigation mode. 2. Press Center key to enter “Call History”.
Page 375 ISSUE 1.0 SL1000 8. You can change the number or Press Center key to move to next categories. 9. You can change the name or Press Center key to move to next categories. 10. You can change the Bin number or Press Center key to save.
Page 376 SL1000 ISSUE 1.0 7. Press Center key and indicates number. 8. Press Speaker key or Off Hook to make outgoing call. Enter Navigation mode and change phone setting - adjust LCD contrast. PRG15-02-60: Advanced Mode1 1. During terminal is idle: Press Center key to enter Navigation mode.
Page 377 ISSUE 1.0 SL1000 1. During terminal is idle: Press Center key to enter Navigation mode. 2. Press Down key to enter Directory dialing (DSX) mode. 3. Press the letter “D” to search the First or Last name start from “D”.
Page 378: Night Service
SL1000 ISSUE 1.0 Night Service Description Night Service lets system users activate one of the Night Service modes. Night Service redirects calls to their night mode destination, as determined by Assigned and Universal Night Answer programming. A user typically activates Night Service after normal working hours, when most employees are unavail- able to answer calls.
Page 379 ISSUE 1.0 SL1000 Night-mode skip for own Group The software allows own group operation mode to skip next mode manually. Order of skip follows setting of PRG12-02, Automatic Night Service Patterns, if current mode is Day and next mode is scheduled to Rest, Skip key operation changes current mode to Rest manually.
Page 380 SL1000 ISSUE 1.0 Ecology Guide to Feature Programming Program Program Name Default Number 11-10-01 Service Code Setup (for System Administrator) - Night Mode Switching 11-10-12 Service Code Setup (for System Administrator) - Night Mode Switching for Other Group 11-10-50 Night-mode skip (Own Group)
Page 381 ISSUE 1.0 SL1000 Program Program Name Default Number 22-02-01 Incoming Call Trunk Setup 22-04-01 Incoming Extension Ring Group Assignment Extension 200 (first port) 22-05-01 Incoming Trunk Ring Group Assignment 22-08-01 DIL/IRG No Answer Destination 31-05-01 Universal Night Answer/Ring Over Page...
Page 382 SL1000 ISSUE 1.0 01 = 00: 00 - 09: 00 Mode 3 [M-Night] 02 = 09: 00 - 12: 00 Mode 1 [Day] 03 = 12: 00 - 13: 00 Mode 4 [Rest] 04 = 13: 00 - 17: 00 Mode 1 [Day]...
Page 383: Off-Hook Signaling
ISSUE 1.0 SL1000 Off-Hook Signaling Description Off-Hook ringing alerts a Multiline Terminal user that an incoming outside call is ringing to that station during another call. Off-Hook Signaling helps important callers get through, without waiting in line for the called extension to become free. The system provides the following Off-Hook Signaling options: •...
Page 384 SL1000 ISSUE 1.0 Default Settings Enabled System Availability Terminals All Multiline and Single Line Terminals Required Component(s) None Related Features Callback Call Waiting/Camp-On Direct Inward Dialing (DID) Handsfree and Monitor Hotline Intercom One-Touch Calling Programmable Function Keys Single Line Telephones...
Page 385 ISSUE 1.0 SL1000 Program Number Program Name Default 80-01-01 (39) Service Tone Setup - Repeat Count Refer to Programming Manual. 80-01-02 (39) Service Tone Setup - Basic Tone Number Refer to Programming Manual. Operation To send Off-Hook signals to an extension busy on a call: Your extension may send off-hook signals automatically.
Page 386: One-Touch Calling
SL1000 ISSUE 1.0 One-Touch Calling Description One-Touch Calling gives a multiline terminal user one-button access to extensions, trunks, speed dial bins and selected system features. This saves users time when accessing co-workers, clients and features they use most often. Instead of dialing a series of codes, the user need only press the One-Touch key.
Page 387 ISSUE 1.0 SL1000 Required Component(s) None Related Features Programmable Function Keys Transfer Guide to Feature Programming Program Number Program Name Default 15-07-01 Programmable Function Keys Refer to Programming Manual. 11-11-17 Service Code Setup (for Setup/Entry Operation) - Programmable Function Key Programming (2-Digit...
Page 388 SL1000 ISSUE 1.0 a. Dial #2 to store a Speed Dial - System dialing number. - OR - Dial #4 to store a Speed Dial - Group dialing number. b. Dial Speed Dial number storage code (e.g., 001). c. Press Hold.
Page 389: Operator
ISSUE 1.0 SL1000 Operator Description When an extension user dials 0, calls are routed to a main system operator. The operator can answer and route outside calls or locate employees using the Page feature. A maximum of eight operators is available.
Page 390 SL1000 ISSUE 1.0 Program Program Name Description/Comments Default Number 20-38-01 Operator Group Setting Use this program to set up priority of a call when calling an operator tele- phone. Operation Refer to the individual features for operation. 1-382 Operator...
Page 391: Paging, External
Like Internal Paging, External Paging allows a user to locate another employee or make an announcement without calling each extension individually. The SL1000 system allows up to three External Paging zones. You can use the trunk ports CO2 for External paging. Audio port configuration can be done by system programming.
Page 392 SL1000 ISSUE 1.0 System Availability Terminals All Stations Required Component(s) • Analog Trunk port for 408M-A1 • 1- or 2-way amplifier and speakers (locally provided) Related Features Central Office Calls, Placing Direct Inward Dialing (DID) Direct Inward Line (DIL) Direct Station Selection (DSS) Console...
Page 393 ISSUE 1.0 SL1000 Program Program Name Default Number 31-06-05 External Speaker Control - CODEC Receive Gain Setup 31-07-01 Combined Paging Assignments 31-08-01 BGM on External Paging - BGM Operation To Page into an external zone: 1. Press External Paging key (Program 15-07 or SC 851 : 19 for External Paging zones or 20 for Ex- ternal All Call Paging).
Page 394: Paging, External (Vrs)
SL1000 ISSUE 1.0 Paging, External (VRS) Description Paging, External (VRS) enables the use of prerecorded VRS messages for External Paging. The advantage of this feature is saving time for the users who regularly use External Paging with the same announcements.
Page 395 ISSUE 1.0 SL1000 Program Number Program Name Default 20-07-13 Class of Service Options (Administrator Level) – VRS Record (VRS COS 1~15 = 1 Msg Operation) Operation External VRS Messaging To page into an external zone with VRS message: 1. Pick up the handset or press Speaker at multiline terminal.
Page 396: Paging, Internal
SL1000 ISSUE 1.0 Paging, Internal Description Internal Paging lets extension users broadcast announcements to other multiline terminal users. When a user makes a Zone Paging announcement, the announcement broadcasts to all idle extensions in the zone dialed. With All Call Paging, the announcement broadcasts to all idle extensions programmed to receive All Call Paging.
Page 397 ISSUE 1.0 SL1000 System Availability Terminals All Multiline Terminals Single Line Telephones Required Component(s) None Related Features Meet Me Paging Meet Me Paging Transfer Paging, External Programmable Function Keys Guide to Feature Programming Program Program Name Default Number 11-12-19 Service Code Setup (for Service Access) - Internal...
Page 398 SL1000 ISSUE 1.0 Operation To make an Internal Page announcement: Multiline Terminal 1. Press the zone Internal Paging key (Program 15-07 or SC 851 : 21 + 01~32 for zones (00 for All Call). - OR - 1. Press Speaker or lift the handset.
Page 399: Park
ISSUE 1.0 SL1000 Park Description Park places a call in a waiting state (called a Park Orbit) so that an extension user may pick it up. There are two types of Park: System and Personal. Use System Park when you want to have the call wait in a system orbit.
Page 400 SL1000 ISSUE 1.0 • When a call is parked from a virtual extension, the virtual extension is released. • When parking a call from a virtual extension, Programs 15-02-21 and 15-18-01 must be set to 1. • Park Group assignment is by the terminal extension, not the virtual extension.
Page 401 ISSUE 1.0 SL1000 Program Number Program Name Default 20-11-25 Class of Service Options (Hold/Transfer Service) - COS 01~15 = 0 Transfer Park Call 20-11-26 Class of Service Options (Hold/Transfer Service) - COS 01~15 = 0 Station Park Hold Mode 20-11-27...
Page 402 SL1000 ISSUE 1.0 To pick up a parked call: 1. Lift the handset. 2. Press the Park key (Program 15-07 or SC 852 : 04 + orbit). - OR - 1. At the multiline terminal, press Speaker. - OR - At single line telephone, lift the handset.
Page 403 ISSUE 1.0 SL1000 To answer a call parked at a co-worker's extension: 1. Press Speaker, dial plus the co-worker’s extension number. At a single line telephone, skip pressing Speaker. To display Caller ID for a call in Park: With Program 15-02-08 set to 0 (preselect) for this feature.
Page 404: Pbx Compatibility/Behind Pbx
SL1000 ISSUE 1.0 PBX Compatibility/Behind PBX Description You can connect your telephone system trunks to Centrex/PBX lines, rather than to Telco trunk circuits. This makes the trunk inputs to the system Single Line type compatible Centrex/PBX extensions, rather than Telco circuits. PBX Compatibility lets the system be a node (i.e., satellite) in a larger private tele- phone network.
Page 405 ISSUE 1.0 SL1000 System Availability Terminals All Terminals Required Component(s) None Related Features Abbreviated Dialing/Speed Dial Account Code Entry Central Office Calls, Answering Central Office Calls, Placing Code Restriction/Toll Restriction Direct Inward Line (DIL) Direct Inward System Access (DISA) Flash...
Page 406 SL1000 ISSUE 1.0 Operation To place a call over a PBX trunk: 1. At multiline terminal, press Speaker and dial 804 . - OR - At single line telephone, lift the handset and dial 804 . 2. Dial PBX trunk group number (01~25).
Page 407: Pc Programming
SL1000 PC Programming Description The SL1000 has three different methods for programming. The first is via the Telephone, the second is by PCPro and third by WebPro. PCPro is a Microsoft Windows based application. It allows the technician/system administrator to download a database from the system, make changes, and then upload.
Page 408: Figure 1-28 Webpro Home Page
SL1000 ISSUE 1.0 WebPro System Programming WebPro can be used to edit system programming from a Web browser. System Data, License Informa- tion, and Modification History are among the items that can be viewed in WebPro (refer to WebPro Home Page on this page).
Page 409: Figure 1-29 Webpro End User Screen
ISSUE 1.0 SL1000 Figure 1-29 WebPro End User Screen Conditions • When connecting via a dial up connection, a Dial Up Connection (PPP) must be configured in Win- dows Network Connections. • When uploading via a Dial Up connection, uploading card configuration (Hardware Upload) is not supported.
Page 410 SL1000 ISSUE 1.0 Item Requirement Network IP connection to the KTS Screen Resolution 800 x 600 (minimum) 1024 x 760 (recommended) • You can have a maximum of four users logged into WebPro same time. • You can have up to two phones in programming mode same time.
Page 411 ISSUE 1.0 SL1000 Program Program Name Default Number 11–15–14 Service Code Setup, Administrative (for Special Access) - Modem Access 22–02–01 Incoming Call Trunk Setup 22–07–01 DIL Assignment not assigned 90–02–01 Programming Password Setup - User Name Refer to Programming Manual.
Page 412 SL1000 ISSUE 1.0 Feature Feature Application Comments PCPro WebPro Programming Screen Help System Data Help in WebPro is more simplified than in Text : Help Text PCPro. Control Hint Text Smart Links Smart Labels Smart Controls Validation Multi- Extension PCPro provides special screens that...
Page 413 ISSUE 1.0 SL1000 Feature Feature Application Comments PCPro WebPro Import / Export Speed Dials PCPro allows import/export of speed dials (csv file). Program Help Help Pages WebPro has more simplified help than PCPro. Security Application Login User name/password protection to login to PCPro/WebPro.
Page 414: Power Failure Transfer
• When power is restored to the system the call in progress on Power Failure Transfer is maintained. • Refer to the SL1000 System Hardware Manual for the PFT Connections. • Power Failure phone need to be connected to HBI port 8. Total 12 Power Failure phones can be con- nected.
Page 415: Prime Line Selection
ISSUE 1.0 SL1000 Prime Line Selection Description Prime Line Selection allows a multiline terminal user to place or answer a call over a specific trunk by just lifting the handset. The user does not have to first press keys or dial codes. This simplifies handling calls on a frequently used trunk.
Page 416 SL1000 ISSUE 1.0 Guide to Feature Programming Program Number Program Name Default 14-05-01 Trunk Group - Trunk Group Number Trunk Port 1~126 = Priority 1~126 14-06-01 Trunk Group Routing - Priority Order Number Route 1, Order Number 1 = 1 (Trunk...
Page 417: Private Line
• An extension user can transfer their Private Line. If other users have hold access, the destination can answer the transferred Private Line and place it on Hold. • NEC does not recommend assigning ringdown to a private line. Default Settings...
Page 418 SL1000 ISSUE 1.0 Single Line Telephones Toll Restriction Transfer InMail Guide to Feature Programming Program Program Name Default Number 14-01-09 Basic Trunk Data Setup - Private Line 14-07-01 Trunk Access Map Setup - Trunk Port Number Access Map 1 = Trunk Ports 1~126...
Page 419: Programmable Function Keys
If a key is programmed as a DSS/One-Touch key for a station that is set for Call Forward All Calls or Do Not Disturb, the DSS/One-Touch key flashes. Refer to the SL1000 Programming Manual for a complete list of Function Numbers. • One-Touch keys programmed for Park Hold Service Code cannot be used to park calls without using Hold or Transfer.
Page 420 SL1000 ISSUE 1.0 Intercom calls. When using the @, the system waits for the destination to answer (answer supervi- sion), and then sends the rest of the digits. • Entering a P (pause) in a DSS/One Touch dial string can be used for CO calls, Intercom calls, or after the @ for ISDN calls.
Page 421 3. Press the key you want to program. 4. Enter the 2-digit key function, any additional information needed for the key and press Hold. For available functions codes refer to Program 15-07 in the SL1000 Programing Manual. To undefine a key, enter 00.
Page 422: Programming From A Multiline Terminal
SL1000 ISSUE 1.0 Programming from a Multiline Terminal Description System Programming can be performed from any display multiline terminal. Most programming changes become effective immediately. Other programming changes become effective after the data is backed up from temporary memory to permanent memory.
Page 423 3 = SA (System Administrator Level 1) 4 = SB (System Administrator Level 2) 5 = UA (User Programming Level 1) Please refer to Programming Manual. Operation Refer to the SL1000 Programming Manual for additional information. Features and Specifications Manual 1-415...
Page 424: Pulse To Tone Conversion
SL1000 ISSUE 1.0 Pulse to Tone Conversion Description An extension can use Pulse to Tone Conversion on trunk calls. Pulse to Tone Conversion lets a user change their extension dialing mode while placing a call. For systems in a Dial Pulse area, this permits users to access dial-up OCCs (Other Common Carriers - such as MCI) from their DP area.
Page 425 ISSUE 1.0 SL1000 Operation To convert your telephone dialing to tone after placing your call on a pulse line: 1. Place a call over pulse line. 2. Dial # to switch the DP trunk to DTMF dialing. Features and Specifications Manual...
Page 426: Redial Function
System Availability Terminals All Multiline Terminals Required Component(s) None Related Features Abbreviated Dialing/Speed Dial Last Number Redial Guide to Feature Programming None Operation When set PRG15-02-60 :0 case. To redial the last number dialed: For SL1000 Telephones Only: 1-418 Redial Function...
Page 427 3. Press the up and down arrow to view the number to dial. 4. Press # or press Speaker or lift the handset. To access a System Speed Dial bin: For SL1000 Telephones Only: 1. Press the left Cursor key. REDIAL [#] / ABB is displayed along with the last dialed number.
Page 428: Remote (System) Upgrade
When the time turns to 12:00AM, the telephone system resets and switches to the new firmware. • The Package file needed is provided by NEC at the time the new version of main system software is released.
Page 429 ISSUE 1.0 SL1000 Operation PCPro 1. Obtain the firmware package file from NEC. 2. Open and login to PCPro. 3. Connect to the system. 4. Under the Communications menu, choose the Firmware Update option. 5. In the Firmware Update Type Window, Select the Firmware Update From PCPro and Click OK.
Page 430: Repeat Redial
SL1000 ISSUE 1.0 Repeat Redial Description If a multiline terminal user places a trunk call that is busy or unanswered, they can have Repeat Redial try it again later on. The user does not continually have to try the number again - hoping it goes through.
Page 431 ISSUE 1.0 SL1000 21-08-04 Repeat Dial Setup - Time for Send Busy Tone 0 (seconds) for ISDN Trunk Operation To use Repeat Redial (if the outside party you call is unavailable or busy): 1. Place a trunk call. Listen for busy tone or ring no answer.
Page 432: Resident System Program
SL1000 ISSUE 1.0 Resident System Program Description When power is supplied to the system, the hardware configuration is scanned and Resident System Program default values are assigned including terminal types (e.g. DSS Console). This enables imme- diate operation, even before the system is programmed to accommodate the individual site requirements.
Page 433: Ring Groups
ISSUE 1.0 SL1000 Ring Groups Description Ring Groups determine how trunks ring extensions. Generally, trunks ring extensions only if Ring Group programming allows. For example, to make a trunk ring an extension: • Assign the trunk and the extension to the same Ring Group.
Page 434 SL1000 ISSUE 1.0 Guide to Feature Programming Program Program Name Default Note Number 15-07-01 Programmable Function Keys Refer to Programming Manual. 20-13-49 Class of Service Options (Supplementary COS 01~15 = 0 Service) - BLF Indication on CO Incoming State 15-13-01 Loop Keys - Outgoing Option 0: Programming Function Key No.
Page 435 ISSUE 1.0 SL1000 Program 22-05 : Incoming Trunk Ring Group Assignment Ext. 303 1 = Extension rings 0 = Extension does not ring Operation Refer to Central Office Calls, Answering on page 1-102. Features and Specifications Manual 1-427...
Page 436: Ringdown Extension (Hotline), Internal/External
SL1000 ISSUE 1.0 Ringdown Extension (Hotline), Internal/External Description With a Ringdown Extension, a user can call another extension, outside number, or Speed Dialing number by just lifting the handset. The call automatically goes through - there is no need for the user to dial digits or press additional keys.
Page 437 ISSUE 1.0 SL1000 Required Component(s) None Related Features Abbreviated Dialing/Speed Dial Callback Call Forwarding Call Waiting/Camp-On Do Not Disturb (DND) Handsfree Answerback/Forced Intercom Ringing Off-Hook Signaling Virtual Extensions Guide to Feature Programming Program Number Program Name Default 20-06-01 Class of Service for Extensions...
Page 438: Room Monitor
SL1000 ISSUE 1.0 Room Monitor Description Room Monitor lets an extension user listen to the sounds in a co-workers area. For example, the receptionist could listen for sounds in the warehouse when it is left unattended. To use Room Monitor, the initiating extension and the receiving extension must activate it.
Page 439 ISSUE 1.0 SL1000 • Room Monitor for single line telephones can be used with the Hotel/Motel feature. • For a multiline terminal, Room Monitor requires uniquely programmed function keys. • Call Arrival (CAR) Key (virtual extension) keys do not support Room Monitor Programmable Function keys (code 39).
Page 440: Figure 1-30 Multiline Room Monitoring
SL1000 ISSUE 1.0 Start Should a keyset user In Program 20-13-11, In Program 20-13-11, be able to initiate Room enter 0. enter 1. Monitor? Should a keyset user have In Program 20-13-12, In Program 20-13-12, the ability to be monitored enter 0.
Page 441: Figure 1-31 Single Line Telephone Room Monitoring
ISSUE 1.0 SL1000 Start Should a single line In Program 42-03-12, telephone user be able In Program 42-03-12, enter 0. to initiate and receive enter 1. Room Monitor? InProgram 20-06-01, assign Class of Service to extensions. Should the Room Monitor...
Page 442 SL1000 ISSUE 1.0 To cancel Room Monitor (at either extension): 1. Press the Room Monitor key at both the initiating extension and the monitored extension. Single Line Telephones: To activate Room Monitor (at the initiating extension): 1. Lift the handset at the telephone which is monitoring another telephone.
Page 443 ISSUE 1.0 SL1000 1. At Ext101 and Ext102 make ICM call to Ext100. 2. Room Monitor started automatically. 3. Press Talk Softkey at Ext100 and starts Conf call with Ext101 and Ext102. 4. At Ext102 On hook backs to Monitoring state, and Ext100 and Ext101 remain ICM talk.
Page 444: Save Number Dialed
SL1000 ISSUE 1.0 Save Number Dialed Description Save Number Dialed allows an extension user to save their last outside number dialed and easily redial it later on. For example, an extension user can recall a busy or unanswered number without manually dialing the digits.
Page 445 ISSUE 1.0 SL1000 Program Program Name Default Number 11-12-18 Service Code Setup (for Service Access) - Clear Saved Number Dialing Data 15-07-01 Programmable Function Keys Refer to Programming Manual. Operation To save the outside number you just dialed (up to 36 digits): Use this feature before hanging up.
Page 446 SL1000 ISSUE 1.0 2. Press the Exit key. To clear your saved number: Multiline Terminal 1. Press Speaker. 2. Dial 885 . 3. Press Speaker to hang up. Single Line Telephone 1. Lift the handset and dial dial 885 .
Page 447: Secondary Incoming Extension
ISSUE 1.0 SL1000 Secondary Incoming Extension Description Secondary Incoming Extensions (SIEs) are incoming appearance keys of actual stations assigned in the system. SIE keys are assigned to programmable function keys and can appear on an individual station, or multiple stations. Incoming internal calls, ringing DIL/DID/CO Transfer calls, or call forwarded calls can be picked up from an SIE.
Page 448 SL1000 ISSUE 1.0 Guide to Feature Programming Program Program Name Default Number 11-04-01 Virtual Extension Numbering No Setting 15-01-01 Basic Extension Data Setup - Extension Name 200 ~ 327 = No setting 15-02-07 Multiline Telephone Basic Data Setup - Automatic Hold for...
Page 449 ISSUE 1.0 SL1000 Operation To answer a call ringing a SIE key: 1. Press the flashing SIE key. To program a SIE key on a phone: 1. Press Speaker. 2. Dial 852 . 3. Press the key you want to program.
Page 450: Secretary Call (Buzzer)
SL1000 ISSUE 1.0 Secretary Call (Buzzer) Description Secretary Call lets two co-workers alert each other without disturbing their work. To have Secretary Call, both co-workers must have multiline terminals with Secretary Call buzzer keys. When a user presses their buzzer key, the system alerts the called extension by sending a splash tone and flashing the called extension buzzer key.
Page 451 ISSUE 1.0 SL1000 Operation To buzz your secretary or boss: 1. Do not lift the handset. 2. Press the buzzer key (Program 15-07 or SC 851 : 41 + secretary extension). Your boss or secretary hears ringing. Your buzzer key lights steadily.
Page 452: Secretary Call Pickup
SL1000 ISSUE 1.0 Secretary Call Pickup Description Secretary Call Pickup lets a multiline terminal user easily reroute calls intended for a co-worker to themselves. By pressing a Secretary Call Pickup key, the user can have all calls to a co-worker’s tele- phone ring or voice-announce theirs instead.
Page 453 ISSUE 1.0 SL1000 Operation To activate Secretary Call Pickup: 1. Press your Secretary Call Pickup key (Program 15-07 or SC 851 : 42 + boss extension). Your Secretary Call Pickup key lights and the boss’s telephone display shows “BOSS FWD>>”.
Page 454: Security
SL1000 ISSUE 1.0 Security Description This system supports following built-in simple security features in a system. • Warning Message (Watch mode) Automatically and periodically send the Watching (VRS) Message from built-In Speaker on Multiline terminal or external paging adapter during night mode.
Page 455 ISSUE 1.0 SL1000 • During Watching mode or Security sensor “On” state, even system reset occurred these modes will be continued after boot up. • During sending “Warning message” or placing emergency call, if system reset occurred these state will be cleared.
Page 456 SL1000 ISSUE 1.0 Recording Emergency Call By setting 90-20-11 (1; Report), Emergency calls can be recorded on security report. • Max 50 records can be saved. Default Settings None System Availability Terminals All Multiline terminals and Single Line Telephones Required Component(s)
Page 457 ISSUE 1.0 SL1000 Program Number Program Name Default 20-45-05 VRS Message for Answer (Remote Inspection) 20-45-06 VRS Message for Auto Dial (Remote Inspection) 20-45-07 Time of Repeat Auto Dial (Remote Inspection) 20-45-08 Auto Dial Calling Time (Remote Inspection) 20-45-09 Interval Timer for Emergency Call...
Page 458 SL1000 ISSUE 1.0 Program Number Program Name Default 20-46-10 Monitored Terminal No setting (Watch mode) 20-46-11 Interval Timer for Emergency Call (Watch mode) 20-47-01 Watch Mode time pattern (Watch mode) 20-48-01 Security Sensor time pattern (Watch mode) 35-02-22 Security Auto Dialing...
Page 459 ISSUE 1.0 SL1000 To record Watching message to VRS 001: 1. Press Speaker+716+7+001 at terminal. 2. After beep tone, record message. 3. Press Speaker and finish recording. Set up Watch mode 1. Press Speaker+714 at terminal. 2. Dial Internal paging group number, “01”.
Page 460 SL1000 ISSUE 1.0 Set up Warning message 1. Press Speaker+715 at terminal. 2. Dial Security sensor number, “1”. 3. Dial Internal paging group number, “01”. 4. Dial external paging group number, “1”. 5. Dial VRS message number for warning, “001”.
Page 461 ISSUE 1.0 SL1000 PRG13-04-03: 3; Transfer mode set “Remote monitor”. PRG13-04-04: 200; Set monitored terminal number. PRG15-07-01: Set “#03” to Function key. To start Room Monitor 1. Press Speaker+ 710 +1+monitored terminal number, “200”. - OR - Press Function key (#03)+1+monitored dial number, “200” and Function key turn on Red (slow flash).
Page 462 SL1000 ISSUE 1.0 Set up Remote Inspection 1. Press Speaker+719 at Multiline terminal. 2. Dial Remote Inspection terminal number (1-6). 3. Dial 1 (set). 4. Dial Remote Inspection extension number, “200”. 5. Dial Ringing start tine, “1200”. 6. Dial ringing continue time, “03”.
Page 463: Selectable Display Messaging
ISSUE 1.0 SL1000 Selectable Display Messaging Description An extension user can select a preprogrammed Selectable Display Message for their extension. Display multiline terminal callers see the selected message when they call the user’s extension. Selectable Display Messaging provides personalized messaging. For example, an extension user could select the message GONE FOR THE DAY.
Page 464: Table 1-35 Selectable Display Message - Character Entry Chart
SL1000 ISSUE 1.0 Required Component(s) None Related Features Do Not Disturb (DND) Programmable Function Keys Guide to Feature Programming Program Program Name Default Number 11-11-14 Service Code Setup (for Setup/Entry Operation) - Text Message Setting 15-07-01 Programmable Function Keys Refer to Programming Manual.
Page 465 ISSUE 1.0 SL1000 Operation To select a message: 1. Press Speaker. 2. Dial 836 . -OR- Press the Text Message key (Program 15-07 or SC 851 : 18) + enter digits to append (if needed) + Speaker to hang up. Skip the remaining steps.
Page 466: Selectable Ring Tones
SL1000 ISSUE 1.0 Selectable Ring Tones Description An extension user can change the way trunks or internal calls ring their telephone. Selectable Ring Tones allow an extension user to set up unique ringing for their calls. This is important in a crowded work area where several telephones are close together.
Page 467: Table 1-36 Intercom Or Trunk Ring Setting
ISSUE 1.0 SL1000 Table 1-36 Intercom or Trunk Ring Setting 1 = High 5 = Ring Tone 2 2 = Mid Range 6 = Ring Tone 3 3 = Low 7 = Ring Tone 4 4 = Ring Tone 1...
Page 468: Serial Call
SL1000 ISSUE 1.0 Serial Call Description Serial Call transfers a call so it automatically returns to the transferring extension. Serial Calling saves transferring steps between users. For example, a Customer Service Representative (CSR) has a client on the telephone who needs technical advice. The CSR wants to send the call to Technical Service, but needs to advise the client of certain costs when Technical Service is done.
Page 469 ISSUE 1.0 SL1000 Operation To place a Serial Call to a co-worker: 1. Place or answer a call. 2. Press Hold or Transfer. 3. Dial co-worker’s extension number. Co-worker must lift the handset to respond to your announcement. 4. Press the Serial Call key (Program 15-07 or SC 851 : 43).
Page 470: Single Line Telephones
SL1000 ISSUE 1.0 Single Line Telephones Description The system is compatible with Dial Pulse and DTMF analog single line telephones (SLTs). Single line telephone users can dial codes to access many of the features available to multiline terminal users. With single line telephones, you can have your system simulate PBX type operation.
Page 471 ISSUE 1.0 SL1000 Required Component(s) 408M-A1 408E-A1 008E-A1 Related Features Single line telephone users have access to the following features: • Speed Dialing • Account Codes • Alarm • Automatic Route Selection (ARS/F-Route) • Barge-In • Call Forwarding • Call Forwarding with Follow Me •...
Page 472 SL1000 ISSUE 1.0 Data Communications Refer to the individual features for additional descriptive, programming and operational information. Guide to Feature Programming Program Program Name Default Note Number 10-03-01 ETU Setup (HBI PKG: 2 SLT) 10-03-03 ETU Setup (LCA PKG Setup) - Transmit Gain...
Page 473 ISSUE 1.0 SL1000 Program Program Name Default Note Number 20-15-01 Ring Cycle Setup - Normal Incoming Call on Trunk 20-15-03 Ring Cycle Setup - Incoming Internal Call 20-15-05 Ring Cycle Setup - DID/DDI 80-03-01 DTMF Tone Receiver Setup - Detect Level...
Page 474: Station Hunt
SL1000 ISSUE 1.0 Station Hunt Description After calling a busy extension, a call immediately hunts to the next available member of the Hunt Group (Department Group). The caller does not have to hang up and place another Intercom call if the first extension called is unavailable.
Page 475 ISSUE 1.0 SL1000 Operation To make a Step Call: 1. Place a call to a busy extension. Features and Specifications Manual 1-467...
Page 476: Station Message Detail Recording
SL1000 ISSUE 1.0 Station Message Detail Recording Description Station Message Detail Recording (SMDR) provides a record of the system trunk calls. Typically, the record outputs to a customer-provided printer, terminal or SMDR data collection device. SMDR allows you to monitor the usage at each extension and trunk. This makes charge-back and traffic manage- ment easier.
Page 477: Table 1-37 Smdr Report Definitions
For example, with Program 35-01-09 = 0 (Format for NA) and Program 35-02-17 = 1 (Caller ID Name), if a call is received with the Caller ID Name of NEC Infrontia Corporation (24 characters), the following SMDR record is displayed:...
Page 478 SL1000 ISSUE 1.0 Report Headings Definitions Class Definitions Outgoing trunk call POTA Outgoing trunk call placed using Toll Restriction Override Incoming trunk calls POTP Outgoing trunk call with Personal Code POTW Outgoing trunk call by using Walking Toll Restriction All lines in group are busy (group number follows TIME field)
Page 479 ISSUE 1.0 SL1000 Character Position Field Definition 40~44 Spaces 45~51 DIALLED Space 53~59 No./CLI 60~63 Spaces 64~70 ACCOUNT CR & LF Carriage return and line feed Line feed SMDR Record Call type (e.g., POT for outgoing) Space 6~10 Time in 24 hour clock (HH:MM)
Page 480: Table 1-40 Smdr Summary Report
SL1000 ISSUE 1.0 Character Position Field Definition Space 23~30 DURATION 31~32 Spaces 33~39 STATION 40~44 Spaces 45~51 DIALLED Space 53~59 No./CLI 60~63 Spaces 64~70 ACCOUNT CR & LF Carriage return and line feed Line feed SMDR Record Call type (e.g., POT for outgoing)
Page 481 ISSUE 1.0 SL1000 TOTAL NO. OF OUTGOING ISDN CALLS: 0 NO. OF OUTGOING PSTN CALLS COSTED: 0 COST: 0 NO. OF OUTGOING ISDN CALLS COSTED: 0 COST: 0 OUTGOING CALL/COST SUMMARY FOR MONTH ENDING nn/nn/nn TOTAL NO. OF OUTGOING PSTN CALLS: 49 TOTAL NO.
Page 482 SL1000 ISSUE 1.0 Guide to Feature Programming Program Program Name Default Number 10-12-01 CPU Network Setup - IP Address 192.168.0.10 10-20-01 LAN Setup for External Equipment - TCP Port External Device 1 ~10 = 0 External Device 12~14 = 0...
Page 483: Figure 1-32 Smdr With A Cpu Connection Ethernet
ISSUE 1.0 SL1000 Program Program Name Default Number 35-02-19 SMDR Output Options - Dialed Number Output Format 35-02-20 SMDR Output Options - External CFW Information Mode 35-03-01 SMDR Port Assignment for Trunk Group 35-04-01 SMDR Port Assignment for Department Groups...
Page 484: Figure 1-33 Smdr Flowchart
SL1000 ISSUE 1.0 “A” What language should be used In 35-01-03, enter 0. English Spanish In 35-01-03, enter 4. for the SMDR header? German Italian French In 35-01-03, enter 3. In 35-01-03, enter 1. In 35-01-03, enter 2. Do you want American In 80-05-01, enter 2.
Page 485: Figure 1-34 Smdr Flowchart (Continued)
ISSUE 1.0 SL1000 Continued from previous page IN 35-01-06, enter Should calls of any minimum duration of call In 35-01-06, enter 0. duration print on the that will print on the SMDR report? SMDR report (1-65535 seconds). In 35-01-07, enter how...
Page 486: Figure 1-35 Smdr Flowchart (Continued)
SL1000 ISSUE 1.0 Continued from previous page Set 14-01-06 to “1” for each trunk which should provide SMDR. Set 15-01-03 to “1” for each extension which should provide SMDR. Should the SMDR report In 35-02-08, enter 1. In 35-02-08, enter 0.
Page 487: Figure 1-36 Smdr Flowchart (Continued)
ISSUE 1.0 SL1000 Continued from previous page Should the Caller ID number, DID number, or In 35-02-15, enter 1 to Caller ID name be displayed display the DID number. Number in the SMDR output? Caller ID Name In 35-02-15, enter 2 to display the Caller ID name.
Page 488: Station Name Assignment - User Programmable
SL1000 ISSUE 1.0 Station Name Assignment - User Programmable Description This feature allows a user to program the Station Name for their telephone extension or any extension within the system. The name is displayed on the multiline terminal LCD when an intercom call is placed.
Page 489: Table 1-41 Keys For Entering Names
ISSUE 1.0 SL1000 Operation To program your extension name: 1. Press Speaker. 2. Dial 800 . - OR - Press the Extension Name Change key (Program 15-07 or SC 851 : 55). 3. Press Hold. 4. Enter the name. (Refer to Table 1-34 Selectable Display Messaging Defaults on page 1-455.)
Page 490: Station Relocation
SL1000 ISSUE 1.0 Station Relocation Description Station Relocation allows a station to be moved from one location to another, without having to repro- gram the station data. The station features and extension number are the same after it is moved to the new location.
Page 491 ISSUE 1.0 SL1000 Program Program Name Default Number 20-13-42 Class of Service Options (Supplementary Service) - COS 01~15 = 1 Extension Data Swap Enabling 92-05-01 Extension Data Swap Password - Password not assigned The following programs are swapped when Station Relocation is used: •...
Page 492: Tandem Ringing
SL1000 ISSUE 1.0 Tandem Ringing Description Tandem Ringing allows an extension user to have two telephones with one telephone number. For example, extension 205 (the master telephone) sets Tandem Ringing with extension 206. When exten- sion 205 receives an incoming call, both extensions 205 and 206 ring. Callers would dial the master extension number (extension 205 in this example).
Page 493 ISSUE 1.0 SL1000 Related Features Call Forwarding Call Forwarding/Do Not Disturb Override Direct Station Selection (DSS) Console Do Not Disturb (DND) Hold Intercom Message Waiting Ring Groups Multiple Trunk Types Guide to Feature Programming Program Number Program Name Default 11-11-41...
Page 494: Tandem Trunking (Unsupervised Conference)
SL1000 ISSUE 1.0 Tandem Trunking (Unsupervised Conference) Description Tandem Trunking allows an extension user to join two outside callers in a Trunk-to-Trunk Conference. The extension user can then drop out of the call, leaving the trunks in an Unsupervised Conference.
Page 495 ISSUE 1.0 SL1000 • Program 20-28-03: 180 (Conversation Continue Time) • Program 24-02-07: 600 (Only used with Trunk-to-Trunk Transfer Release Warning Tone) • Program 24-02-10: 30 (Only used with Disconnect Trunk-to-Trunk) • Program 25-07-07: 600 (Long Conversation Warning Tone Timer) •...
Page 496 SL1000 ISSUE 1.0 Related Features Call Forwarding, Off-Premise Central Office Calls, Answering Central Office Calls, Placing Direct Inward System Access (DISA) Guide to Feature Programming Method A - Tandem Trunking from Conference Program Program Name Default Number 11-12-57 Service Code Setup (for Service Access) - Tandem...
Page 497 ISSUE 1.0 SL1000 Program Program Name Default Number 14-01-05 Basic Trunk Data Setup - Receive Gain Level for 16 (-8dB) Conference and Transfer Calls 14-01-13 Basic Trunk Data Setup - Trunk-to-Trunk Transfer 14-02-12 Analog Trunk Data Setup - Detect Network Disconnect...
Page 498 SL1000 ISSUE 1.0 Program Program Name Default Number 25-07-07 System Timers for VRS/DISA - Long Conversation 30 (seconds) Warning Tone Time 25-07-08 System Timers for VRS/DISA - Long Conversation 15 (seconds) Disconnect Time 81-01-03 COT Initial Data Setup - Clear Signal (Open Loop)
Page 499 ISSUE 1.0 SL1000 Trunk Disconnect Continue/Disconnect Codes Program Program Name Default Number 14-01-25 Basic Trunk Data Setup - Continued/Discontinued Trunk-to-Trunk Conversation 20-28-01 Trunk to Trunk Conversation - Conversation Continue not assigned Code 20-28-02 Trunk to Trunk Conversation - Conversation Discon-...
Page 500 SL1000 ISSUE 1.0 If Program 20-13-10 is set to 1, to manually disconnect the Conference, Forced Trunk Disconnect (i.e., Press the line key + 724 or the service code set of Forced Trunk Disconnect in Program 11-10-26) must be used by an extension other than the originating extension.
Page 501 ISSUE 1.0 SL1000 1. Place or answer first trunk call. 2. Press hookflash. 3. Place or answer second trunk call. 4. To set up the tandem call, hang up. This sets up a Conference between both outside parties. To disconnect the Conference, use Forced Trunk Disconnect [i.e., Dial the trunk access code #9 + trunk number) + 724 or the service code set of Forced Trunk Disconnect in Program 11-10-26].
Page 502: Tone Override
SL1000 ISSUE 1.0 Tone Override Description The multiline terminal user that calls a busy station and receives a call waiting tone can generate a Tone Override that is heard by the originator and busy station. The busy station user can place the existing call on hold to answer the Override.
Page 503 ISSUE 1.0 SL1000 Program Program Name Default Number 20-13-06 Class of Service Options (Supplementary Service) - COS 01~15 = 0 Automatic Off-Hook Signaling (Automatic Override) 20-13-34 Class of Service Options (Supplementary Service) - COS 01~15 = 0 Block Manual Off-Hook Signaling...
Page 504: Traffic Reports
ISSUE 1.0 Traffic Reports Description The system provides the ability to send data to a PC connected to the SL1000 . The telephone call traffic data for each extension is captured for use with the Station Message Detail Recording (SMDR) feature.
Page 505 ISSUE 1.0 SL1000 Term Definition Incoming Call Frequency/number of incoming calls (maximum 65535 calls) Answer Answer Frequency (maximum 65535 calls) Duration Call Duration for an Incoming Call Ringing Ringing Duration Abandon Number of Abandoned Calls (maximum 65535 calls) Related Features...
Page 506: Transfer
SL1000 ISSUE 1.0 Transfer Description Transfer permits an extension user to send an active Intercom or outside call to any other extension in the system. With Transfer, any extension user can quickly send a call to the desired co-worker. A call a user transfers automatically recalls if not picked up at the destination extension.
Page 507 ISSUE 1.0 SL1000 To enable this feature, the system has a program option, Program 11-15-09: Service Code Setup Administrative (for Special Access) - Transfer to Trunk Ring Group Code (not assigned at default). When a call is transferred using this service code, it is transferred to the ring group destination for that incoming trunk.
Page 508 SL1000 ISSUE 1.0 Default Settings Enabled System Availability Terminals All Multiline Stations Required Component(s) None Related Features Barge-In Call Waiting/Camp-On Caller ID Call Forwarding Conference Meet Me Paging Transfer One-Touch Calling Quick Transfer to Voice Mail Serial Call Guide to Feature Programming...
Page 509 ISSUE 1.0 SL1000 Program Program Name Default Number 20-11-06 Class of Service Options (Hold/Transfer Service) - COS 01~15 = 1 Unscreened Transfer (Ring Inward Transfer) 20-11-07 Class of Service Options (Hold/Transfer Service) - COS 01~15 = 0 Transfer Without Holding...
Page 510 SL1000 ISSUE 1.0 Operation Transferring Trunk Calls To Transfer a trunk calls to a co-worker's extention: 1. At the multiline terminal, press Transfer. - OR - At a single line telephone, hookflash. You hear Transfer dial tone. 2. Dial the co-worker’s extension number.
Page 511 ISSUE 1.0 SL1000 3. Announce your call and press Transfer (Program 15-07 or SC 851 : 06) or hang up. With Automatic On-Hook Transfer When you hang up, the call is automatically transferred. Without Automatic On-Hook Transfer You must press your Transfer Programmable Function Key to Transfer the call.
Page 512: Trunk Group Routing
SL1000 ISSUE 1.0 Trunk Group Routing Description Trunk Group Routing sets outbound call routing options for users that dial the Trunk Group Routing code (9) for trunk calls. Trunk Group Routing routes calls in the order specified by system program- ming.
Page 513 ISSUE 1.0 SL1000 Multiple Trunk Types Programmable Function Keys Prime Line Selection Trunk Groups Guide to Feature Programming Program Program Name Default Number 11-01-01 System Numbering - Service Code Refer to Programming Manual. 11-09-01 Trunk Access Code - Trunk Access Code...
Page 514: Trunk Groups
SL1000 ISSUE 1.0 Trunk Groups Description Trunk Groups let you optimize trunk usage for incoming and outgoing calls. Each group can be accessed by an Access Code plus the group number. There are 25 available Trunk Groups and you set the access order in trunk group programming.
Page 515 ISSUE 1.0 SL1000 Program Program Name Default Note Number 11-12-14 Service Code Setup (for Service Access) - Trunk Group Access 14-02-11 Analog Trunk Data Setup - Next Trunk in Rotary if No Dial Tone 14-05-01 Trunk Group - Trunk Group Number...
Page 516: Trunk Queuing/Camp-On
SL1000 ISSUE 1.0 Trunk Queuing/Camp-On Description Trunk Queuing permits an extension user to queue (wait in line) on-hook for a busy trunk or trunk group to become free. The system recalls the queued extension as soon as the trunk is available. The user does not have to manually retry the trunk later.
Page 517 ISSUE 1.0 SL1000 Program Program Name Default Number 20-06-01 Class of Service for Extensions All extension port = Class 1 20-11-07 Class of Service Options (Hold/Transfer Service) - COS 01~15 = 0 Transfer Without Holding 20-29-01 Timer Class for Extensions...
Page 518: Uniform Call Distribution (Ucd)
SL1000 ISSUE 1.0 Uniform Call Distribution (UCD) Description With Uniform Call Distribution (UCD), an extension user can call an idle extension in a preprogrammed UCD Group (Department Group - 32 Department Groups available) by dialing the group pilot number. For example, this would let a caller dial the Sales department just by knowing the Sales department pilot number.
Page 519: Figure 1-37 Uniform Call Distribution (Ucd) Priority Call Routing
ISSUE 1.0 SL1000 Priority Routing Telephone on a call Telephone on a call CALL Priority 1 Priority 1 Priority 1 Telephone on a call CALL Priority 2 Priority 2 Priority 2 CALL Priority 3 Priority 3 Priority 3 Figure 1-37 Uniform Call Distribution (UCD) Priority Call Routing...
Page 520: Figure 1-38 Uniform Call Distribution (Ucd) Circular Routing
SL1000 ISSUE 1.0 Circular Routing CALL 1 CALL 2 CALL 3 CALL 4 Figure 1-38 Uniform Call Distribution (UCD) Circular Routing System Availability Terminals All Stations Required Component(s) PZ-VM21 and VRS Compact Flash (for Delay Announcements) 1-512 Uniform Call Distribution (UCD)
Page 521 ISSUE 1.0 SL1000 Related Features Call Forwarding Transfer InMail Voice Response System (VRS) Guide to Feature Programming The items highlighted in gray are read only and cannot be changed. Program Num- Program Name Default 11-07-01 Department Group Pilot Numbers -Dial...
Page 522 SL1000 ISSUE 1.0 Program Num- Program Name Default 24-02-08 System Options for Transfer - Delayed Transfer Timer 10 (seconds) for All Department Groups 24-05-01 Department Group Transfer Target Setup Operation To call a UCD Group: 1. At the multiline terminal, press the Speaker key.
Page 523: User Programming Ability
ISSUE 1.0 SL1000 User Programming Ability Description A station user can perform programming functions. Speed Group Dialing and Function Keys are just two features programmable from a station. Conditions • Multiline Terminals must be idle an Off-Hook and have entered the service code when programming any function.
Page 524: Virtual Extensions
SL1000 ISSUE 1.0 Virtual Extensions Description Virtual Extensions are available software extensions on the Basic and Expanded Port Packages. A Virtual Extension assigned to a line key, can appear and ring on an individual station or multiple stations and be used for outbound access.
Page 525 ISSUE 1.0 SL1000 pointed or transferred to a virtual that is Call Forward Off-Premise will not complete. For a virtual to Call Forward Off-Premise, Program 26-01-03 must be set to "Route to trunk group" and the call will follow the trunk group settings of the trunk, assigned in Program 21-03.
Page 526 SL1000 ISSUE 1.0 Program Program Name Default Number 20-04-03 System Options for Virtual Extensions - Virtual 10 (seconds) Extension Delay Interval 20-06-01 Class of Service for Extensions All extension port = Class 1 20-07-10 Class of Service Options (Administrator Level) -...
Page 527 ISSUE 1.0 SL1000 7 = Midnight 2 8 = Rest 2 8. Press Hold for a second time for Delayed Ring, or Skip to step 10. 9. Dial the mode number in which the key delay rings. 1 = Day 1...
Page 528: Voice Mail Integration (Analog)
SL1000 ISSUE 1.0 Voice Mail Integration (Analog) Description The system provides telephone users with comprehensive Voice Mail features. Voice Mail ends the frustration and cost of missed calls, inaccurate written messages and telephone tag. This frees busy receptionists and secretaries for more productive work.
Page 529 ISSUE 1.0 SL1000 The default values for Program 45-04-01~Program 45-04-09 are not assigned. Use the chart below to determine what leading and trailing digits will be sent to the Analog Voice Mail System. Program Program 45-01-15 Program 45-01-15 Program 45-01-15...
Page 530 • Ring Group calls do not follow extension call forwarding to voice mail. • Only one Voice Mail system can be installed in an SL1000 system (Analog or Digital, but not both in same system). This restriction is because only one Department Group can be assigned for Voice Mail.
Page 531 ISSUE 1.0 SL1000 Related Features Barge-In Caller ID Direct Inward Line (DIL) Hold Message Waiting One-Touch Calling Programmable Function Keys Transfer Guide to Feature Programming Program Number Program Name Default 10-09-01 DTMF and Dial Tone Circuit Setup Resource 01 - 132 = 0 (Common)
Page 532 SL1000 ISSUE 1.0 Program Number Program Name Default 16-01-06 Department Group Basic Data Setup - STG Withdraw Mode 16-01-07 Department Group Basic Data Setup - Call Recall Restriction for STG 16-01-09 Department Group Basic Data Setup - Department 15 (seconds)
Page 533 ISSUE 1.0 SL1000 Program Number Program Name Default 22-07-01 DIL Assignment not assigned 22-08-01 DIL/IRG No Answer Destination 24-02-02 System Options for Transfer - MOH or Ringback on Transferred Calls 24-02-03 System Options for Transfer - Delayed Call Forwarding 10 (seconds)
Page 534 SL1000 ISSUE 1.0 Program Number Program Name Default 45-05-09 Voice Mail Send Protocol Signal Without Additional Digits - Clear Down String 80-03-01 DTMF Tone Receiver Setup - Detect Level Type 1~5 = 0 80-03-02 DTMF Tone Receiver Setup - Start delay time...
Page 535 ISSUE 1.0 SL1000 Operation Calling your Mailbox To call your mailbox: Multiline Terminal 1. Press your Voice Mail key (Program 15-07 or SC 851 : 77). - OR - Press Speaker and dial the Voice Mail Master Number. After Voice Mail Answers, dial your mailbox number.
Page 536: Voice Mail Message Indication On Line Keys
SL1000 ISSUE 1.0 Voice Mail Message Indication on Line Keys Description Voice Mail Message Indication on Line Keys indicates a new voice mail message on Line Keys or DSS/BLF keys. Conditions • When a DSS key of an installed extension is pressed when flashing it calls that extension.
Page 537 ISSUE 1.0 SL1000 Program Program Name Default Number 30-01-01 DSS Console Operating Mode 30-02-01 DSS Console Extension Assignment - Extension not assigned Number 30-03-01 DSS Console Key Assignment The DSS keys 001~060 of all DSS consoles = DSS/One-Touch key 200~259...
Page 538 SL1000 ISSUE 1.0 Operation To program a DSS/BLF key on a telephone: 1. Press Speaker. 2. Dial 851 . 3. Press the key you want to program. 4. Dial 01. 5. Dial the number of the extension you want to appear on the key.
Page 539: Voice Response System (Vrs)
ISSUE 1.0 SL1000 Voice Response System (VRS) Description The PZ-VM21 daughter board provides the option for the Voice Response System (VRS) which gives the system voice recording and playback ability. The CFVRS CompactFlash card provides up to 100 system messages (General Message, Automated Attendant greetings, and the Preamble).
Page 540 SL1000 ISSUE 1.0 calls with, “Thank you for calling. To place an order, dial 1. To check on an existing order, dial 2. To speak with an operator, dial 0.” You can set up single digit dialing for each VRS Message pro- grammed to answer outside calls via the Automated Attendant.
Page 541 ISSUE 1.0 SL1000 Function Key 52 can be used to enable the VRS Waiting Message feature when Program 22-01-10 is set to 1 (Changed by Manual Operation). Automatic Answer with Delay Message Start (Function Number 53) Function Key 53 can be used to play the VRS Waiting Message immediately when Function Key 53 + the ringing Trunk Appearance Key are pressed.
Page 542 SL1000 ISSUE 1.0 System Availability Terminals Not applicable Required Component(s) PZ-VM21 IP4WW-CFVRS-C1 Related Features Transfer Guide to Feature Programming Program Number Program Name Default 11-10-20 Service Code Setup (for System Administrator) - VRS - Record/Erase Message 11-10-21 Service Code Setup (for System Administrator) - VRS -...
Page 543 ISSUE 1.0 SL1000 Program Number Program Name Default 22-14-03 VRS Delayed Message for IRG - 1st Waiting Message Sending Count 22-14-04 VRS Delayed Message for IRG - 2nd Delayed Message Number 22-14-05 VRS Delayed Message for IRG - 2nd Delayed Message...
Page 544 SL1000 ISSUE 1.0 Program Number Program Name Default 31-04-01 External Paging Zone Group - Paging Group Number Speaker 1 (Basic) = 1 (Group 1) Speaker 2 (Expansion 1) = 2 (Group 2) Speaker 3 (Expansion 2) = 3 (Group 3)
Page 545 ISSUE 1.0 SL1000 5. Press # to hear the message again. - OR - To hear another message, dial 5 and then enter the message number (01~100). - OR - Hang up. To erase a previously recorded VRS message: 1. Press Speaker or lift the handset.
Page 546 SL1000 ISSUE 1.0 2. Dial 712 . 3. Dial the function you want. 7 = Record 5 = Listen 3 = Erase If you dialed 7 to record, press # to end the recording. If you dialed 5 to listen, you can dial 5 to listen to the message again.
Page 547: Voice Response System (Vrs) Upload Download Audio
VRS messages. To login, open an Internet browser and enter the IP of the SL1000 LAN port in the address line. At default, the IP address is 192.168.0.10. User Admin Mode (UA Mode): This mode allows the user admin to access any telephone and mailbox in the system.
Page 548: Table 1-42 Default Incoming Ringing Tone
Figure 1-39 VRS User Pro Login Diagram Message Name Format Downloaded messages are automatically assigned a name by the SL1000 . This name includes the mailbox number the message was left in, type of message, the message number and the date and time to the second the message was left.
Page 549 ISSUE 1.0 SL1000 dant and group mailbox greetings can be uploaded or deleted using End User WebPro interface with the UA login. • Uploading audio files to any type of Call Routing box and Group mailboxes are not supported. This means auto attendant and group mailbox greetings cannot be uploaded or deleted in the User Pro interface.
Page 550: Table 1-43 Error Messages And Causes
Changing VRS Messages using User Admin Mode (UA) Audio files up to 1MB may be uploaded to the SL1000 for VRS messages. All 100 VRS messages can be uploaded or deleted. The messages can be used on all VRS features: General Message, Auto- mated Attendant greetings and the 900 Preamble.
Page 551 Audio Format CCiTT A-law/μ-law 1. To login, open an Internet browser and enter the IP of the SL1000 LAN port in the address line. At default, the IP address is 192.168.0.10. 2. At the login screen enter username = USER1 and password = 1111.
Page 552: Voice Response System (Vrs) - Call Forwarding - Park And Page
SL1000 ISSUE 1.0 Voice Response System (VRS) - Call Forwarding - Park and Page Description When an extension user is away from their phone, VRS Park and Page can let them know when they have a call waiting to be answered. The Personal Greeting and Park & Page options can have up to 200 messages total (note that the Park &...
Page 553 ISSUE 1.0 SL1000 Related Features Analog Communication Interface (ACI) Music on Hold Guide to Feature Programming Program Program Name Default Number 11-11-58 Service Code Setup (for Setup/Entry Operation) - Call Forward with Personal Greeting 11-12-19 Service Code Setup (for Service Access) - Internal...
Page 554 SL1000 ISSUE 1.0 3. Dial #7. 4. When you hear, “Start recording at the tone and press the HASH key when you are done” record your page and dial # when the announcement is complete. A paging chime overrides the first four seconds of an announcement. Allow a delay in announcement recording for chime time.
Page 555: Volume Controls
• Headset volume, off-hook ringing volume, station ringing volume, and Speaker volume adjustments are determined by Program 15-02-27. • The LCD of the SL1000 terminals provide a volume bar indication while adjusting the following vol- umes or controls: - Speaker Volume...
Page 556 SL1000 ISSUE 1.0 Operation To adjust the volume of incoming ringing and splash tone: 1. If the telephone is idle, press Speaker and dial 829 . If the telephone is ringing, skip to Step 2. 2. Press VOLUME or VOLUME...
Page 557: Warning Tone For Long Conversation
ISSUE 1.0 SL1000 Warning Tone for Long Conversation Description The system can broadcast warning tones to a trunk caller, warning the caller that he has been on the call too long. If he chooses, the caller can disregard the tones and continue talking. The outside caller does not hear the warning tones.
Page 558 SL1000 ISSUE 1.0 Guide to Feature Programming Program Program Name Default Number 14-01-17 Basic Trunk Data Setup - Trunk to Trunk Warning Tone for Long Conversation Alarm 14-01-25 Basic Trunk Data Setup - Continued/Discontinued Trunk-to- Trunk Conversation 20-06-01 Class of Service for Extensions...
Page 559: Chapter 2 Codes Tables
Codes Tables 1 ABOUT THIS CHAPTER ECTION The charts in this chapter provide a list of the Service Codes, Function Key Codes, and System Number Plan/Capacities. The service codes and function codes are listed by number and by feature in separate charts for ease of use.
Page 560: Table 2-2 Service Codes By Number
SL1000 ISSUE 1.0 Code For this feature. . . When you are. . . Note Message Waiting Leaving a Message Waiting at a co-worker’s busy or unanswered exten- sion Call Waiting / Camp-On / Callback / Call Waiting / Camp-On / Callback /...
Page 561 ISSUE 1.0 SL1000 Dial this Service When you . . . For this feature. . . Also see Note Code. . . Function Key. Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle Speaker first). #4 + bin...
Page 562 SL1000 ISSUE 1.0 Dial this Service When you . . . For this feature. . . Also see Note Code. . . Function Key. Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle Speaker first). Print the SMDR Group Accumu- Station Message Detail lated printout.
Page 563 ISSUE 1.0 SL1000 Dial this Service When you . . . For this feature. . . Also see Note Code. . . Function Key. Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle Speaker first). 772 + Line number...
Page 564 SL1000 ISSUE 1.0 Dial this Service When you . . . For this feature. . . Also see Note Code. . . Function Key. Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle Speaker first). Enable/disable Dial Pad Confir- Dialing Pad Confirmation tone mation Tone.
Page 565: Table 2-3 Service Codes By Feature
ISSUE 1.0 SL1000 Dial this Service When you . . . For this feature. . . Also see Note Code. . . Function Key. Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle Speaker first). 868 + pickup group...
Page 566 SL1000 ISSUE 1.0 For this Dial this Service Code... When you ... Also see Note feature... Function Key... Except where indicated, dial Service Code from intercom dial tone (e.g., press idle Speaker first). Alarm 827 + 1 or 2 + time, or 827 + 1 or 2 + Check, set or cancel an alarm.
Page 567 ISSUE 1.0 SL1000 For this Dial this Service Code... When you ... Also see Note feature... Function Key... Except where indicated, dial Service Code from intercom dial tone (e.g., press idle Speaker first). Conference Hookflash + 826 + extension + hook-...
Page 568 SL1000 ISSUE 1.0 For this Dial this Service Code... When you ... Also see Note feature... Function Key... Except where indicated, dial Service Code from intercom dial tone (e.g., press idle Speaker first). Hotel/Motel (Do Enable DND for another roomtele- Not Disturb) phone.
Page 569 ISSUE 1.0 SL1000 For this Dial this Service Code... When you ... Also see Note feature... Function Key... Except where indicated, dial Service Code from intercom dial tone (e.g., press idle Speaker first). Message Waiting 0 (Off-Hook) Leave a Message Waiting at a co-worker’s busy or unanswered...
Page 570 SL1000 ISSUE 1.0 For this Dial this Service Code... When you ... Also see Note feature... Function Key... Except where indicated, dial Service Code from intercom dial tone (e.g., press idle Speaker first). Station Message Print the SMDR Extension Accumu- Detail Recording lated printout.
Page 571: Table 2-4 Function Key Codes By Feature
ISSUE 1.0 SL1000 For this Dial this Service Code... When you ... Also see Note feature... Function Key... Except where indicated, dial Service Code from intercom dial tone (e.g., press idle Speaker first). Voice Mail 5 (Off-Hook) Leave a message in a co-worker’s mailbox after callback their busy or unanswered extension.
Page 572 SL1000 ISSUE 1.0 To program a key, press Speaker, dial 851 (for 2-digit codes) or 852 (for 3-digit codes), press the key and enter the code (e.g., 48 for Voice Over). For this Use this key... When you ... Key Lamp Status...
Page 573: Operation
ISSUE 1.0 SL1000 To program a key, press Speaker, dial 851 (for 2-digit codes) or 852 (for 3-digit codes), press the key and enter the code (e.g., 48 for Voice Over). For this Use this key... When you ... Key Lamp Status...
Page 574 SL1000 ISSUE 1.0 To program a key, press Speaker, dial 851 (for 2-digit codes) or 852 (for 3-digit codes), press the key and enter the code (e.g., 48 for Voice Over). For this Use this key... When you ... Key Lamp Status...
Page 575: Table 2-5 Function Key Codes By Number
ISSUE 1.0 SL1000 To program a key, press Speaker, dial 851 (for 2-digit codes) or 852 (for 3-digit codes), press the key and enter the code (e.g., 48 for Voice Over). For this Use this key... When you ... Key Lamp Status...
Page 576 SL1000 ISSUE 1.0 To program a key, press Speaker, dial 851 (for 2-digit codes) or 852 (for 3-digit codes), press the key and enter the code (e.g., 48 for Voice Over). Use this key... For this feature... When you ...
Page 577 ISSUE 1.0 SL1000 To program a key, press Speaker, dial 851 (for 2-digit codes) or 852 (for 3-digit codes), press the key and enter the code (e.g., 48 for Voice Over). Use this key... For this feature... When you ...
Page 578 SL1000 ISSUE 1.0 To program a key, press Speaker, dial 851 (for 2-digit codes) or 852 (for 3-digit codes), press the key and enter the code (e.g., 48 for Voice Over). Use this key... For this feature... When you ...
Page 579 ISSUE 1.0 SL1000 To program a key, press Speaker, dial 851 (for 2-digit codes) or 852 (for 3-digit codes), press the key and enter the code (e.g., 48 for Voice Over). Use this key... For this feature... When you ...
Page 580 SL1000 ISSUE 1.0 To program a key, press Speaker, dial 851 (for 2-digit codes) or 852 (for 3-digit codes), press the key and enter the code (e.g., 48 for Voice Over). Use this key... For this feature... When you ...
Page 581: Table 3-1 Feature Availability By Software Revision
Availability by Software Revision on this page. S = Supported Feature N/A = Feature not supported for this software release E = Supported and Enhanced Table 3-1 Feature Availability by Software Revision SL1000 Ver.1.0 Note Feature Name Abbreviated Dialing/Speed Dial Account Code - Forced/Verified/Unverified...
Page 582 SL1000 ISSUE 1.0 SL1000 Ver.1.0 Note Feature Name Call Forwarding/Do Not Disturb Override Call Monitoring Call Redirect Call Waiting/Camp-On Callback Caller ID Call Return Caller ID Caller ID - Flexible Ringing Caller ID - Shared Logging Central Office Calls, Answering...
Page 583 ISSUE 1.0 SL1000 SL1000 Ver.1.0 Note Feature Name Forced Trunk Disconnect Group Call Pickup Group Listen Handset Mute/Handset Cutoff Handsfree and Monitor Handsfree Answerback/Forced Intercom Ringing Headset Operation Hold Hotel/Motel Hot Key-Pad Hotline Howler Tone Service InMail InMail-Cascade Message Notification...
Page 584 SL1000 ISSUE 1.0 SL1000 Ver.1.0 Note Feature Name One-Touch Calling Operator Paging, External Paging, External (VRS) Paging, Internal Park PBX Compatibility/Behind PBX PC Programming Power Failure Transfer Prime Line Selection Private Line Programmable Function Keys Programming from a Multiline Terminal...
Page 585 ISSUE 1.0 SL1000 SL1000 Ver.1.0 Note Feature Name Trunk Queuing/Camp-On Uniform Call Distribution (UCD) User Programming Ability Virtual Extensions Voice Mail Integration (Analog) Voice Mail Message Indication on Line Keys Voice Response System (VRS) Voice Response System (VRS) Upload Download Audio...
Page 586 SL1000 ISSUE 1.0 Memo Features Availability by Software Revision...
Page 587 ISSUE 1.0 SL1000 Memo Features and Specifications Manual...
Page 588 Features and Specifications Manual NEC Corporation ISSUE 1.0...

NEC SL1000 Features And Specifications Manual

Chapter 1 Features

Chapter 2 Codes Tables

Quick Links

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Summary of Contents for NEC SL1000