Table of Contents
11.
Product Warranty Statement
11.1.
General
GEW products are manufactured to the highest standards of mechanical and electrical reliability.
We support all our products with a comprehensive warranty. We treat all warranty issues seriously
and will respond promptly to their resolution.
11.2.
Installation and Commissioning
It is essential that products are installed and commissioned correctly. Warranty is valid only when
an installation is performed by:
•
GEW engineers themselves
•
An engineer from an approved GEW agent or distributor
•
A certified GEW installer
Please check with GEW if you have any doubts about who is installing your system.
11.3.
Warranty Validation Certificate ( WVC )
Each new system once commissioned is issued with a WVC, this is dated and validates the
warranty start date and system specific details. Until this certificate is issued the warranty is not
activated. The warranty applies to the specific system at a specific location. It is not transferable to
other locations.
11.4.
Warranty terms
The following applies unless different terms and conditions of warranty have been agreed and
confirmed in writing.
Included:
a) All new products are covered by a 12 month parts and labour warranty from the date on the
WVC.
b) Faulty parts will be replaced without charge
c) Full technical support and help from our service hotline.
Excluded:
a) Curing performance of the equipment (unless agreed in writing in advance).
b) Products installed by unapproved personnel
c) Products modified or adjusted in any way.
d) Products moved or relocated to other locations after issue of the original WVC.
e) Parts subject to fair wear and tear.
f) All glass components
g) Damage to power supplies and control by the use of non GEW spare lamps.
h) Damage caused by products not maintained according to our instruction manual.
i)
Any consequential loss howsoever caused.
11.5.
Making a Claim
In the event of a problem becoming apparent contact the company who supplied the product, with
a description of your claim. They will either deal with the problem themselves or contact GEW for
assistance. In either event, if you do not get a prompt response, please contact us and we will
help.
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