Dell XPS 8930 Service Manual
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Dell XPS 8930 Service Manual

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XPS 8930
Service Manual
Computer Model: XPS 8930
Regulatory Model: D24M
Regulatory Type: D24M001
Table of Contents
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Summary of Contents for Dell XPS 8930

  • Page 1 XPS 8930 Service Manual Computer Model: XPS 8930 Regulatory Model: D24M Regulatory Type: D24M001...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2017-2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents 1 Before working inside your computer......................8 Before you begin ................................8 Safety instructions................................8 Recommended tools................................9 Screw list.....................................9 2 After working inside your computer......................10 3 Technical overview............................11 Inside view of your computer............................11 System-board components............................. 12 4 Removing the right-side cover........................13 Procedure..................................
  • Page 4 Prerequisites..................................26 Procedure..................................26 13 Replacing the bottom cover........................28 Procedure..................................28 Post-requisites..................................28 14 Removing the primary hard-drive....................... 29 Prerequisites..................................29 Procedure ..................................29 15 Replacing the primary hard-drive ......................32 Procedure ..................................32 Post-requisites..................................32 16 Removing the secondary hard-drive......................33 Prerequisites..................................33 Procedure..................................33 17 Replacing the secondary hard-drive......................
  • Page 5 Prerequisites..................................48 Procedure..................................48 25 Replacing the graphics card........................50 Procedure..................................50 Post-requisites................................. 50 26 Removing the full-length graphics cards.....................51 Prerequisites..................................51 Procedure..................................51 27 Replacing the full-length graphics cards....................54 Procedure..................................54 Post-requisites..................................54 28 Removing the memory modules.........................55 Prerequisites..................................55 Procedure..................................55 29 Replacing the memory modules.........................
  • Page 6 Prerequisites..................................72 Procedure..................................72 37 Replacing the VR heat sink.........................74 Procedure..................................74 Post-requisites.................................. 74 38 Removing the processor fan and heat-sink assembly................. 75 Prerequisites..................................75 Procedure..................................75 39 Replacing the processor fan and heat-sink assembly................. 77 Procedure..................................77 Post-requisites.................................. 77 40 Removing the chassis fan.......................... 78 Prerequisites..................................
  • Page 7 Flashing the BIOS................................108 Backup media and recovery options..........................108 Power-supply unit Built-in Self Test (BIST)........................ 109 Steps to confirm that power-supply unit is defective..................109 Wi-Fi power cycle................................109 53 Getting help and contacting Dell........................111 Self-help resources................................111 Contacting Dell................................. 111 Contents...

  • Page 8: Before Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 9: Recommended Tools

    Recommended tools The procedures in this document may require the following tools: • Phillips screwdriver #1 • Phillips screwdriver #2 • Plastic scribe Screw list The following table provides the list of screws that are used for securing different components to the computer. Table 1.

  • Page 10: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer. Replace any media cards, discs, or any other parts that you removed before working on your computer.

  • Page 11: Technical Overview

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Inside view of your computer •...

  • Page 12: System-Board Components

    System-board components system board power connector (ATX_POWER) Front USB 2 (F_SSUSB2) Front USB 1 (F_SSUSB1) SATA 6 Gbps for hard drive (SATA1) SATA 6 Gbps for optical drive (SATA2) SATA 6 Gbps drive connector (SATA3) SATA 6 Gbps drive connector (SATA4) solid-state drive slot (M.2 SSD) front I/O panel (F_PANEL) media card reader connector (CARD_READER)

  • Page 13: Removing The Right-Side Cover

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the computer in an upright position. Remove the screw (#6-32xL7-12) that secures the right-side cover release latch to the chassis.

  • Page 14: Replacing The Right-Side Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the tabs on the right-side cover with the slots on the chassis in the bottom and snap the side-cover to lock it in place.

  • Page 15: Removing The Front Bezel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...
  • Page 16 Figure 4. Removing the front bezel slots front bezel front chassis Removing the front bezel...

  • Page 17: Replacing The Front Bezel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Align the tabs on the front bezel with the slots on the chassis.

  • Page 18: Removing The Optical Drive

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...
  • Page 19 Figure 5. Removing the optical drive power cable data cable optical drive optical-drive cage release tab Push and slide the optical drive through the front of the computer. Removing the optical drive...
  • Page 20 Figure 6. Removing the optical drive optical-drive bezel optical drive front bezel Remove the screw that secures the optical-drive bracket to the optical drive. Removing the optical drive...
  • Page 21 Figure 7. Removing the optical drive M2x2.5 screw optical-drive bracket optical drive Eject the optical drive by inserting a pointed screwdriver in the optical-drive eject hole. Figure 8. Removing the optical-drive bezel optical drive optical-drive eject hole optical-drive bezel Using a plastic scribe, gently push the optical-drive bezel away to remove the tabs from the slots on the optical drive. Removing the optical drive...
  • Page 22 Figure 9. Removing the optical-drive bezel optical-drive bezel slot plastic scribe Removing the optical drive...

  • Page 23: Replacing The Optical Drive

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Align the screw hole on the optical-drive bracket with the screw hole on the optical drive.

  • Page 24: Removing The Top Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...

  • Page 25: Replacing The Top Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Align the tabs on the top cover with the slots on the top panel and press the top cover until it snaps into place.

  • Page 26: Removing The Bottom Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...
  • Page 27 Figure 12. Removing the bottom cover bottom cover chassis Removing the bottom cover...

  • Page 28: Replacing The Bottom Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Align the tabs on the bottom cover with the slots on the bottom panel and press the bottom cover until it snaps in place.

  • Page 29: Removing The Primary Hard-Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
  • Page 30 Figure 13. Removing the hard-drive assembly data cable power cable hard-drive cage release tabs hard-drive carrier Pry the hard-drive carrier to release the tabs on the carrier from the slots on the hard drive. Lift the hard drive off the hard-drive carrier. NOTE: Note the orientation of the hard drive to replace it correctly.
  • Page 31 tabs Removing the primary hard-drive...

  • Page 32: Replacing The Primary Hard-Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.

  • Page 33: Removing The Secondary Hard-Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
  • Page 34 hard drive hard-drive cage Remove the screws that secure the hard drive to the hard-drive cage. Lift the hard drive out of the hard drive cage. NOTE: Note the orientation of the hard drive so that you can replace it correctly. #6-32 X 1/4'' screws (4) hard drive hard-drive cage...

  • Page 35: Replacing The Secondary Hard-Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.

  • Page 36: Removing The Solid-State Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.
  • Page 37 Figure 15. Removing the solid-state drive solid-state drive solid-state drive slot system board M2x2.5 screw Removing the solid-state drive...

  • Page 38: Replacing The Solid-State Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.

  • Page 39: Post-Requisites

    Figure 16. Replacing the solid-state drive notch solid-state drive slot solid-state drive system board M2 X 2.5 screw Post-requisites Replace the full-length graphics card (if installed). Replace the right-side cover. Replacing the solid-state drive...

  • Page 40: Removing The Power-Supply Unit

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: Lift the power-supply unit carefully as it is designed with a tight hinge without a physical lock. It always stays in the upright position while lifted up.
  • Page 41 Figure 17. Rotating the power-supply unit power-supply unit cage release latches (2) power-supply unit chassis power-supply unit cage Disconnect the CPU-power cable and system board power cable from the system board and the optical-drive power cable from the optical drive. For more information, see “System-board components”.
  • Page 42 Figure 18. Disconnecting cables optical drive power cable routing guide CPU power cable system board system board power cable Rotate the power-supply unit cage towards the chassis. Disconnect the hard-disk power cable. NOTE: There could be up to three hard-disk power cables depending on the quantity of hard-disk drive installed. Remove the screws that secure the power-supply bracket to the chassis.
  • Page 43 Figure 19. Removing the power supply unit #6-32x1/4'' screws (4) power-supply unit power-supply bracket #6-32x1/4'' screws (2) hard-drive cable Removing the power-supply unit...

  • Page 44: Replacing The Power-Supply Unit

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: Lift the power-supply unit carefully as it is designed with a tight hinge without a physical lock. It always stays in the upright position while lifted up.

  • Page 45: Removing The Coin-Cell Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
  • Page 46 Figure 20. Removing the coin cell battery plastic scribe coin-cell battery coin-cell battery socket battery-release lever Removing the coin-cell battery...

  • Page 47: Replacing The Coin-Cell Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Insert the coin-cell battery into the battery socket with the positive side facing up, and snap the battery into place.

  • Page 48: Removing The Graphics Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...
  • Page 49 Figure 21. Removing the graphics card securing tab system board graphics card slot graphics card Removing the graphics card...

  • Page 50: Replacing The Graphics Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Locate the PCI-Express x16 card slot on the system board.

  • Page 51: Removing The Full-Length Graphics Cards

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...
  • Page 52 Figure 22. Removing the full-length graphics-card bracket full-length graphics-card bracket chassis Press the releasing clip on the power-cable connectors and disconnect the power cables from the full-length graphics card. Push the securing tab on the PCIe slot away from the full-length graphics card, grasp the card by its top corner, and ease it out of the slot.
  • Page 53 Figure 23. Removing the power cable power cables releasing clips (2) full-length graphics card securing tab Removing the full-length graphics cards...

  • Page 54: Replacing The Full-Length Graphics Cards

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Align the full-length graphics card with the slot on the system board.

  • Page 55: Removing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...
  • Page 56 Figure 24. Removing the memory module memory-module slot memory module securing clips (2) system board Removing the memory modules...

  • Page 57: Replacing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Align the notch on the memory module with the tab on the memory-module slot.
  • Page 58 Figure 25. Replacing the memory module notch memory-module slot memory module system board NOTE: Use slots DIMM1 and DIMM3 if you need to use two memory modules. For more information, see System-board components. The following table lists the available memory configuration matrix: Table 2.

  • Page 59: Post-Requisites

    Post-requisites Follow the procedure from step 9 to step 10 in “Replacing the power-supply unit”. Replace the right-side cover. Replacing the memory modules...

  • Page 60: Removing The Power-Button Module

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...
  • Page 61 Figure 26. Disconnect the power-button module cable chassis routing guide #6-32x1/4'' screw power-button module system board power-button module cable Removing the power-button module...

  • Page 62: Replacing The Power-Button Module

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Route the cable through the slot on the top of the chassis.

  • Page 63: Removing The Top I/O-Panel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...
  • Page 64 Figure 27. Disconnecting the cables I/O-panel cables (2) routing guide chassis top I/O panel bracket Remove the screws that secure the top I/O-panel to the chassis. Lift the top I/O-panel bracket from the chassis. Removing the top I/O-panel...
  • Page 65 Figure 28. Removing the USB panel #6-32x1/4'' (4) top I/O-panel bracket chassis Removing the top I/O-panel...

  • Page 66: Replacing The Top I/O-Panel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Align the screw holes on the top I/O-panel with the screw holes on the chassis.

  • Page 67: Removing Blower And Heat-Sink Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 68 Figure 29. Removing the blower #6-32x1/4'' screws (3) blower In a non-adjacent sequence as indicated in the figure below, loosen the captive screws that secure the heat-sink assembly to the system board. Lift the heat-sink assembly off the system board. Removing blower and heat-sink assembly...
  • Page 69 Figure 30. Removing the captive screws heat-sink assembly captive screws (4) system board Disconnect the blower cable from the system board. For more information, see “System-board components”. Removing blower and heat-sink assembly...
  • Page 70 Figure 31. Removing the blower cable system board blower cable blower Removing blower and heat-sink assembly...

  • Page 71: Replacing Blower And Heat-Sink Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites...

  • Page 72: Removing The Vr Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 73 Figure 32. Removing the VR heat sink Removing the VR heat sink...

  • Page 74: Replacing The Vr Heat Sink

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Align and place the VR heat sink on the system board.

  • Page 75: Removing The Processor Fan And Heat-Sink Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 76 Figure 33. Removing the processor fan and heat sink processor-fan cable captive screws (4) processor fan and heat-sink assembly system board Removing the processor fan and heat-sink assembly...

  • Page 77: Replacing The Processor Fan And Heat-Sink Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites...

  • Page 78: Removing The Chassis Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...
  • Page 79 Figure 34. Removing the chassis fan routing guide chassis-fan bracket #6-32x1/4'' screw chassis chassis-fan cable system board chassis fan Push the rubber grommets through the holes at each corner of the fan to release the chassis-fan from the bracket. Lift the chassis-fan off the chassis-fan bracket. Figure 35.

  • Page 80: Replacing The Chassis Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Align the holes on the chassis fan with the rubber grommets on the chassis-fan bracket.

  • Page 81: Removing The Processor

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...
  • Page 82 Figure 36. Removing processor processor release-lever securing tab processor cover processor socket processor Removing the processor...

  • Page 83: Replacing The Processor

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: If either the processor or the heat sink is replaced, use the thermal grease provided in the kit to ensure that thermal conductivity is achieved.

  • Page 84: Post-Requisites

    Figure 37. Replacing processor processor socket processor securing tab processor cover release lever Post-requisites Replace the blower and heat-sink assembly. (if installed) Replace the processor fan and heat-sink assembly. Follow the procedure from step 9 to step 10 in “Replacing the power-supply unit”.

  • Page 85: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...
  • Page 86 wireless-card slot wireless card Removing the wireless card...

  • Page 87: Replacing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites...

  • Page 88: Post-Requisites

    Figure 39. Replacing the wireless card wireless card notch (2) system board wireless card slot wireless card bracket antenna cables M2x2.5 screw Post-requisites Follow the procedure from step 9 to step 10 in “Replacing the power-supply unit”. Replace the right-side cover.

  • Page 89: Removing The Antennas

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...
  • Page 90 Figure 40. Disconnecting the antenna cables antenna cable securing clip chassis routing guide Using a plastic scribe, pry the antenna off the chassis. Removing the antennas...
  • Page 91 Figure 41. Removing the antenna plastic scribe antenna (2) routing guide chassis antenna cables Removing the antennas...

  • Page 92: Replacing The Antennas

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Adhere the antenna to the chassis.

  • Page 93: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 94 Figure 42. Removing the system board system board #6-32x1/4'' screws (8) chassis Removing the system board...

  • Page 95: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 96: Downloading Drivers

    Downloading drivers Downloading the audio driver Turn on your computer. Go to www.dell.com/support. Click or tap Product support, enter the Service Tag of your computer, and then click or tap Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 97: Downloading The Media-Card Reader Driver

    Double-click or double-tap the driver file icon and follow the on-screen instructions to install the driver. Downloading the media-card reader driver Turn on your computer. Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 98: System Setup

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: •...

  • Page 99: Bios Overview

    Entering BIOS setup program Turn on (or restart) your computer. During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2.
  • Page 100 Table 5. System setup options—Advanced menu Advanced Advanced BIOS Features Intel SpeedStep Technology Allows you to enable or disable Intel Speedstep Technology. Default: Enabled. NOTE: If enabled, the processor clock speed and core voltage are adjusted dynamically based on the processor load.
  • Page 101 SupportAssist System Resolution Auto OS Recovery Threshold Control the automatic boot flow for SupportAssist System Resolution Console and for the Dell OS Recovery tool. SupportAssist OS Recovery Enable or disable the boot flow for the SupportAssist OS Recovery tool when certain system errors.

  • Page 102: System And Setup Password

    Security Default: Enabled. Table 7. System setup options—Boot menu Boot Boot List Option Displays the available boot devices. File Browser Add Boot Option Allows you to set the boot path in the boot option list. File Browser Del Boot Option Allows you to delete the boot path in the boot option list.

  • Page 103: Assigning A System Setup Password

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the right side-cover.
  • Page 104 Procedure Locate the CMOS reset jumper (CMCLR) on the system board. NOTE: For more information on the location of the CMOS jumper, see “System-board components”. Remove the power cord. Remove the jumper plug from the password jumper-pins (PSWD) and connect it to the CMOS jumper-pins. Wait for 5 seconds and then replace the jumper plug to the password jumper-pins (PSWD).

  • Page 105: Clearing Forgotten Passwords

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the right side-cover.
  • Page 106 Wait until the desktop is loaded and then shut down the system and replace the jumper plug in its original location. Figure 45. Clearing the password jumper plug Post-requisites Replace the right side-cover. Follow the procedure from step 9 to step 10 in “Replacing the power-supply unit”.

  • Page 107: Troubleshooting

    Invoke diagnostics boot by either of the methods that are suggested below: Power on the computer. As the computer boots, press the F12 key when the Dell logo is displayed. In the boot menu screen, use Up/Down arrow key to select the Diagnostics option and then press Enter.

  • Page 108: Flashing Bios (Usb Key)

    Double-click the BIOS update file icon and follow the instructions on the screen. Backup media and recovery options Dell proposes multiple options for recovering Windows operating system on your Dell PC. For more information. see Dell Windows Backup Media and Recovery Options.

  • Page 109: Power-Supply Unit Built-In Self Test (Bist)

    Power-supply unit Built-in Self Test (BIST) XPS 8930 supports a new power-supply unit Built-in Self Test (BIST). BIST can now be performed by connecting the power cord to the power-supply unit. Turn off your computer. Disconnect the power cord from the power-supply unit, and wait for 15 seconds.
  • Page 110 Turn off the wireless router. Wait for 30 seconds. Turn on the wireless router. Turn on the modem. Turn on your computer. Troubleshooting...

  • Page 111: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 11. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell Tips Contact Support In Windows search, type Contact Support, and press Enter.

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