Mycalls Call Recorder - NEC Univerge SV9100 Installation Manual

MyCalls Call Recorder gives you the ability to record and playback trunk calls made on an SV9100 /

SV8100 / SL Series PBX. The call recording software can record ISDN, SIP and analogue trunk calls.

For ISDN calls, a recording unit is placed between the Network Termination Equipment (NTE) and the

physical trunk card in the PBX. There is a USB lead on the call recording unit that is connected to a

PC. As calls pass through the call recording unit, they are streamed onto the PC and stored on the Call

Recording Server. SIP trunk calls are recorded by connecting a 'mirrored port' carrying SIP traffic to a

network card in the call recording server. The SIP trunk information presented by the mirrored port will

allow the SIP trunk call to be recorded and stored on the call recording server. Once a call has finished,

it is compressed, encrypted and stored ready for playback. The MyCalls application can be used to

find, playback, export and make notes against these calls.

Depending on the call volume, it may be necessary to have separate PC's for the MyCalls server and

the Call Recording server.

P Commands /

SMDR

PRI

MyCalls PC

USB Lead

Call Recorder

Print Server

Power/TX

Link/Rx

LPT1

LPT2

COM

PSTN

Recorded

MyCalls

Calls

Database

Database

A further licensable option is available that provides the ability to Stop and Start call recording under

certain conditions. This can be achieved by the user clicking a button in the MyCalls / MyCalls Desktop

/ MyCalls Operator Console Application to stop and start recording. There is also a more advanced

method that can automatically stop and start recording based on a user being in a particular application

or field within an application. Recording can also be paused based on the recorder detecting a

sequence of DTMF digits.

This manual covers the procedure for installing MyCalls Call Recorder on the SV9100, SV8100 PBX

and the SL series PBX. The installation procedure is the same for both PBX's but the SL series PBX

does not have Primary rate call recording available.

When installing a call recording solution, be aware that different legal rules can apply to different

business types and vary between countries. You must make sure that you as an installer and the

customer comply with any applicable laws, regulations and guidelines.

With the MyCalls Call Recorder solution, the MyCalls software and the Call Recording software have

to be licensed.

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