Table of Contents
Configuring SupportAssist Person
SupportAssist Person mode allows you to configure name, email addresses, phone, method and time zone
for contacting the person. SupportAssist Person configurations are optional for the SupportAssist service.
To configure SupportAssist person, use the following commands.
1
Configure the contact name for an individual.
SUPPORTASSIST mode
[no] contact-person [first ] last
Dell(conf-supportassist)#contact-person first john last doe
Dell(conf-supportassist-pers-john_doe)#
2
Configure the email addresses to reach the contact person.
SUPPORTASSIST PERSON mode
[no] email-address primary email-address [alternate email-address]
Dell(conf-supportassist-pers-john_doe)#email-address primary [email protected]
Dell(conf-supportassist-pers-john_doe)#
3
Configure phone numbers of the contact person.
SUPPORTASSIST PERSON mode
[no] phone primary phone [alternate phone]
Dell(conf-supportassist-pers-john_doe)#phone primary +919999999999
Dell(conf-supportassist-pers-john_doe)#
4
Configure the preferred method for contacting the person.
SUPPORTASSIST PERSON mode
preferred-method {email | no-contact | phone]
Dell(conf-supportassist-pers-john_doe)#preferred-method email
Dell(conf-supportassist-pers-john_doe)#
5
Configure the time frame for contacting the person.
SUPPORTASSIST PERSON mode
[no] time-zone zone +-HH:MM[start-time HH:MM] [end-time HH:MM]
Dell(conf-supportassist-pers-john_doe)#time-zone zone 01:24 start-time 12:00
end-time 23:00
Dell(conf-supportassist-pers-john_doe)#
SupportAssist
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Table of Contents
Troubleshooting
