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What to do when...
Too sticky
(soft)
O
OHave you measured the quantities of rice and water correctly?
O
OAre there many broken grains in the rice?
O
OHave you been soaking the rice for long periods?
→ When using the timer, try reducing the amount of water slightly.
(Reduce water by approximately 1 to 2 mm from the Water Level.)
● Are you using hot water to wash the rice?
● Are you using more than the specified amount of rice with the "1-2 Person" program
for small amounts? (1.0L model: 0.5–1.5 cups, 1.8L model: 1–2.5 cups)
● When the rice is cooked, are you mixing it immediately?
● When cooking new-crop rice, are you using less water than normal?
(Reduce water by approximately 1 to 2 mm from the Water Level.)
● Are you leaving the rice in the strainer after washing?
(P. 8 This may cause the rice grains to break, and the rice may be sticky when cooked.)
● Do you prefer firmer rice?
•OReduce the amount of water slightly.
(Reduce water by approximately 1 to 2 mm from the Water Level.)
Too hard
(dry)
O
OHave you measured the quantities of rice and water correctly?
O
OAre you using the "Quick" program?
(P. 10)
● Do you prefer softer rice?
•OIncrease the amount of water slightly.
(Increase water by approximately 1 to 2 mm from the Water Level.)
•OTry soaking the rice (for 30 minutes to 2 hours) before cooking.
Rice is burnt
O
OHas the rice been processed and washed properly?
O
OIs there dirt or foreign object stuck to the Lid Sensor, Pan Sensor, bottom of the Inner Pan or inside
the main body?
O
OAre you using the timer?
(Have you been soaking the rice for long periods?)
● Are there many broken grains in the rice?
● Are you leaving the rice in the strainer after washing?
(P. 8 This may cause the rice grains to break, and the rice may burn when cooked.)
● Cooking rice with seasoning such as casserole rice may be easily burnt.
● A golden brown color on the rice at the bottom of the Inner Pan is not indicative of a fault.
→ If there is no improvement after following the above-described steps, see "If burning is
a concern". (P. 25)
22
O
OThe Rice Cooker does not have a fault.
Check the following before asking for a service.
(P. 8)
(When using the timer, for example.)
(P. 8)
Symptom
O
OWhen the rice is cooked, are you mixing it immediately?
O
ODuring the keep warm state, did you turn the keep warm function off with rice
Condensation
still in the Rice Cooker, or remove the Power Plug and leave the rice in the
appears.
Rice Cooker?
O
OA layer of mist may form depending on the cooking method.
O
ODuring the keep warm state, did you turn the keep warm function off with rice
still in the Rice Cooker, or remove the Power Plug and leave the rice in the
Rice Cooker?
O
OHas the keep warm function been in operation for 12 hours or more?
O
OAfter cooking rice with seasoning such as casserole rice, an odor may remain.
O
ODid you add cold rice during the keep warm state?
O
OHas the rice been processed and washed properly?
O
OAre you using the keep warm function with the Rice Scoop still in the Rice
Cooker?
Rice smells odor.
O
OAre you cleaning and maintaining your Rice Cooker correctly each time you
use it?
Failure to correctly clean and maintain your Rice Cooker may spoil the aroma
and flavor of your meals.
Continuing to use your Rice Cooker without cleaning it correctly will spoil your
meals.
→ When the smell becomes noticeable,
Carefully wash the Inner Pan, Inner Lid and Steam Cap.
If this does not remove the odor, use the cleaning function. (P. 19)
O
OHas the keep warm function been in operation for 12 hours or more?
Rice has a yellow
O
OHas the rice been processed and washed properly?
color.
O
OWith certain types of rice, a yellow color will be left on the rice after cooking.
O
OHas the keep warm function been in operation for 12 hours or more?
O
OHave you reheated repeatedly?
Rice is dry.
O
OIs the Steam Cap attached correctly?
O
OIs there rice stuck to the Packings of the Outer Lid and Inner Lid or the edge of the
Inner Pan, is the Inner Pan deformed, or was the Inner Pan tilted when it was set?
O
OHave you been soaking the rice for long periods?
Congee is sticky.
(When using the timer, for example.)
O
OHave you used the keep warm function on the congee?
O
OAre you washing the rice too much, causing the rice grains to break?
A thin film is
O
OHas the rice been washed properly?
(
formed.
Starch in the rice dissolves and reforms as a thin film on the surface. It is not
harmful.
Rice sticks to the
O
ODepending on the type of rice, soft rice or sticky rice may stick easily.
Inner Pan
O
OWas the rice spread evenly before cooking?
O
OThis may be caused by the strong heating power that is characteristic of IH
(Induction Heating). This is not a malfunction.
The surface of
An uneven surface may be formed under the following conditions.
the cooked rice is
●
T he rice has not been washed properly.
●
uneven.
T here is a large quantity of broken rice grains.
●
The rice grains have become broken due to heavy-handed washing of the
rice.
●
T he cooking quantity is too low.
Check here!
)
23
- Quick Links:
- Operating Instructions
- Cooking Rice
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