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HP Pavilion 14 Series Maintenance And Service Manual

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HP Pavilion 14 Notebook PC
Maintenance and Service Guide
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Summary of Contents for HP Pavilion 14 Series

  • Page 1 HP Pavilion 14 Notebook PC Maintenance and Service Guide...
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ......................... 5 Right side ................................5 Left side ................................. 6 Display ................................... 7 Top ..................................8 TouchPad ............................. 8 Lights ..............................9 Buttons and speakers ........................10 Keys ..............................11 Bottom .................................
  • Page 8 Power connector cable ........................68 Speakers ............................69 Display assembly ..........................70 7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ..............75 Starting Setup Utility (BIOS) ..........................75 Updating the BIOS ..............................75 Determining the BIOS version ......................75 Downloading a BIOS update ......................
  • Page 9 Restore and recovery ............................84 Recovering using HP Recovery Manager ..................85 What you need to know ....................85 Using the HP Recovery partition (select models only) ..........85 Using HP Recovery media to recover ................86 Changing the computer boot order ................86 Removing the HP Recovery partition (select models only) ..............

  • Page 11: Product Description

    Product description Category Description Product Name HP Pavilion 14 Notebook PC Processors Processors are attached to the system board. Intel ® 5th generation processors: ● Intel Core™ i7-5500U 2.4 GHz processor, SC turbo (4 MB L3 cache, dual core, 15 W) ●...
  • Page 12 Audio and video Supports: Beats Audio Dual speakers HP TrueVision HD webcam (fixed, no tilt with activity LED; 1280×720 by 30 frames per second, USB 2.0, M- jpeg) Two dual array, digital microphones with appropriate beam-forming, echo-cancellation, noise-reduction software Beats Audio...
  • Page 13 ● Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 combo adapter (with dual antennas) External media cards HP Multi-Format Memory Card Reader slot with push-push technology, supporting the following digital card formats: ● Secure Digital (SD) Memory Card ●...
  • Page 14 Category Description ● Ubuntu Linux Serviceability End-user replaceable parts: ● AC adapter ● Battery ● Memory module ● Optical drive Chapter 1 Product description...

  • Page 15: External Component Identification

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 16: Left Side

    Component Description NOTE: For disc compatibility information, go to the Help and Support web page. Follow the web page instructions to select your computer model. Select Drivers & Downloads, and then follow the on-screen instructions. Optical drive eject button Releases the disc tray. Security cable slot Attaches an optional security cable to the computer.

  • Page 17: Display

    Component Description To remove a card: Press in on the card it until it pops out. Display Component Description Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer.

  • Page 18: Top

    Component Description that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen.

  • Page 19: Lights

    Lights Component Description ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 20: Buttons And Speakers

    Buttons and speakers Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 21: Keys

    Keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with the key, or on select models, the key or the spacebar. Windows key Returns you to the Start screen from an open app or the Windows desktop.

  • Page 22: Bottom

    Bottom Component Description Battery lock Locks the battery in the battery bay. Battery bay Holds the battery. Battery release latch Releases the battery. Vents (6) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.

  • Page 23: Labels

    Microsoft® Certificate of Authenticity label (select models only prior to Windows 8)—Contains the Windows Product Key. You may need the Product Key to update or troubleshoot the operating system. HP platforms preinstalled with Windows 8 or Windows 8.1 do not have the physical label, but have a Digital Product Key electronically installed.

  • Page 24: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 25 Display assembly, 14.0 in (35.56 cm), high definition (HD), WLED, SVA BrightView and touch Flat display assembly for use with HP Pavilion Notebooks. This display assembly is spared at the subcomponent level only. For more display assembly spare part information, see...
  • Page 26 Item Component Spare part number Intel Core i5-5200U 2.2 GHz processor, SC turbo up to 2.7 GHz (4 MB L3 cache, dual core, 15 782293-601 W) for use with Windows Professional Intel Core i3-5010U 2.1 GHz processor (3 MB L3 cache, dual core, 15 W) for use with 802984-001 FreeDOS and Ubuntu Linux Intel Core i3-5010U 2.1 GHz processor (3 MB L3 cache, dual core, 15 W) for use with...
  • Page 27 Item Component Spare part number Intel Pentium N3540 processor, turbo up to 2.66 GHz (2 MB L2 cache, quad core, SDP 4.5 W) 787548-001 for use with FreeDOS and Ubuntu Linux Intel Pentium N3540 processor, turbo up to 2.66 GHz (2 MB L2 cache, quad core, SDP 4.5 W) 787548-501 for use with Windows Standard Intel Pentium N3540 2.16 GHz processor, turbo up to 2.66 GHz (2 MB L2 cache, quad core,...
  • Page 28 Item Component Spare part number NVIDIA GeForce 840M 2 GB dedicated video memory and Intel Core i5-4210U 1.7 GHz 763737-001 processor, SC turbo GHz (3 MB L3 cache, dual core, 15 W) for use with FreeDOS and Ubuntu Linux NVIDIA GeForce 840M 2 GB dedicated video memory and Intel Core i5-4210U 1.7 GHz 763737-501 processor, SC turbo (3 MB L3 cache, dual core, 15 W) for use with Windows Standard NVIDIA GeForce 840M 2 GB dedicated video memory and Intel Core i5-4210U 1.7 GHz...
  • Page 29 Item Component Spare part number For use only on computer models equipped with Intel processors and switchable discrete 767340-001 graphics 19 W RTC battery 697917-001 765788-001 (10) WLAN module: Realtek RTL8188EE 802.11 bgn 1x1 Wi-Fi adapter 709848-005 Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC combo adapter 753076-005 Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 Wi-Fi + BT 4.0 combo adapter 710662-005...

  • Page 30: Display Assembly Subcomponents

    Item Component Spare part number Tropical blue finish 790004-001 Vibrant red finish 763561-001 (19) Service door Aqua finish 767272-001 Natural silver finish 767273-001 Snow white finish 767258-001 Tropical blue finish 790006-001 Vibrant red finish 767274-001 Display assembly subcomponents Item Component Spare part number Display bezel (includes screws) 767243-001...
  • Page 31 Item Component Spare part number Webcamera/microphone module, touch models (includes adhesive and screws) 762545-001 14 in (35.56 cm), BrightView, HD, WLED, SVA flat display panel (includes screws) 763566-001 14 in (35.56 cm), BrightView+, touch, HD, WLED, SVA flat display panel 763567-001 Display Hinge Kit (includes left and right hinges and screws) 767248-001...

  • Page 32: Mass Storage Devices

    Mass storage devices Item Component Spare part number Hard drive (does not include the hard drive rubber bracket, hard drive connector cable, or screws) 1 TB, 5400 rpm, 9.5 mm 778192-005 750 GB, 5400 rpm, 9.5 mm 778190-005 500 GB 5400 rpm 9.5 mm 778188-005 1 TB, 5400 rpm + 8 GB NAND hybrid, 9.5 mm 731999-005...

  • Page 33: Miscellaneous Parts

    AC adapter: 45 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm, nslim) 741727-001 65 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm), select models only 714657-001 65 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm) 710412-001 Power cord (3 pin, black, 1.0 m):...

  • Page 34: Sequential Part Number Listing

    Realtek RTL8188EE 802.11 bgn Wi-Fi Adapter 710412-001 65 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm), select models only 710662-001 Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 combo adapter for use with computer...
  • Page 35 Spare part number Description 763560-001 Base enclosure, natural silver (includes battery release latch mechanism, RJ-45 cover, and screws) 763561-001 Base enclosure, vibrant red (includes battery release latch mechanism, RJ-45 cover, and screws) 763562-001 Display back cover in snow white 763563-001 Display back cover in aqua blue 763564-001 Display back cover in natural silver...
  • Page 36 Spare part number Description 763739-001 System board for use with computer models with switchable discrete graphics, NVIDIA GeForce 830M 2 GB dedicated video memory and Intel Core i5-4210U 1.7 GHz processor, SC turbo (3.0 MB L3 cache, dual core, 15 W) for use with FreeDOS and Ubuntu Linux (includes replacement thermal material) 763739-501 System board for use with computer models with switchable discrete graphics, NVIDIA GeForce 830M 2 GB dedicated video memory and Intel Core i5-4210U 1.7 GHz processor, SC turbo (3.0 MB L3 cache, dual...
  • Page 37 Spare part number Description 767251-001 Optical drive, DVD±RW Double-Layer SuperMulti Drive, aqua blue (includes bezel and bracket) 767252-001 Optical drive, DVD±RW Double-Layer SuperMulti Drive, natural silver (includes bezel and bracket) 767253-001 Optical drive, DVD±RW Double-Layer SuperMulti Drive, vibrant red (includes bezel and bracket) 767254-001 Power button board (includes cable) 767255-001...
  • Page 38 Spare part number Description 773143-001 System board for use with computer models with UMA graphics, Intel Core i3-4030U 1.9 GHz processor (3 MB L3 cache, dual core, 15 W) for use with FreeDOS and Ubuntu Linux (includes replacement thermal material) 773143-501 System board for use with computer models with UMA graphics, Intel Core i3-4030U 1.9 GHz processor (3 MB L3 cache, dual core, 15 W) for use with Windows Standard (includes replacement thermal material)
  • Page 39 Spare part number Description 778190-005 750 GB, 5400 rpm hard drive (SATA, 9.5 mm, does not include hard drive rubber bracket, hard drive connector cable, or screws) NOTE: The hard drive rubber bracket, hard drive connector cable, and screws are included in the Hard Drive Hardware Kit, spare part number 767247-001.
  • Page 40 Spare part number Description 782296-601 System board for use with computer models with switchable discrete graphics, NVIDIA GeForce 840M 2 GB dedicated video memory and Intel Core i5-5200U 2.2 GHz, SC turbo to 2.7 GHz processor (3 MB L3 cache, dual core, 15 W) for use with Windows Professional (includes replacement thermal material) 782298-001 System board for use with computer models with switchable discrete graphics, NVIDIA GeForce 830M 2 GB dedicated video memory and Intel Core i5-5200U 2.2 GHz, SC turbo to 2.7 GHz processor (3 MB L3...

  • Page 41: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 42: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 43: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 44: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 45: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 46: Removal And Replacement Procedures For Customer Self-Repair Parts

    Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 47: Battery

    Battery Description Spare part number 4 cell, 41 Whr, 2.8 Ah, Li-ion battery 756743-001 Before disassembling the computer, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 48: Service Door

    Service door Description Spare part number Service door is available with the Plastics Kit Aqua blue finish 767272-001 Natural silver finish 767273-001 Snow white finish 767258-001 Tropical blue finish 790006-001 Vibrant red finish 767274-001 Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 49: Memory Module

    Memory module Description Spare part number 4 GB memory module (PC3, 12800, 1600 MHz) 691740-001 2 GB memory module (PC3, 12800, 1600 MHz) 691739-001 8 GB memory module (PC3, 12800, 1600 MHz) 693374-001 NOTE: Before adding a memory module, make sure the computer has the most recent BIOS version, and update the BIOS if needed.

  • Page 50: Optical Drive

    Reverse this procedure to install the memory module. Optical drive NOTE: The optical drive spare part kit includes a bezel and bracket. Description Spare part number SuperMulti DVD±R/RW Double-Layer Drive Aqua blue finish 767251-001 Natural silver finish 767252-001 Snow white finish 767250-001 Tropical blue finish 790005-001...
  • Page 51 Remove the two Phillips screws from the optical drive (1) and remove the bracket (2). Remove the tab from the drive (1). Rotate the left side of the bezel outward (2), and then remove the bezel (3). Reverse this procedure to reassemble and install the optical drive. Component replacement procedures...

  • Page 52: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 53: Display Subcomponents (Bezel, Webcamera, Panel)

    Display subcomponents (bezel, webcamera, panel) This section describes removing display subcomponents that do not require that you remove the entire display assembly from the computer. You can remove the display bezel, webcam/microphone module, and display panel while the display assembly is still attached to the computer. To remove the remaining display subcomponents, you must remove the entire display assembly from the computer.
  • Page 54 Remove the display bezel (6). Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 55 Remove the four Phillips M2.0×2.5 screws (1) and lift the top edge of the display panel (2). Carefully move the display panel (1) to the keyboard. Release the tab and disconnect the display panel cable connector (2). Lift the panel (3) to remove Component replacement procedures...
  • Page 56 To remove the webcamera/microphone module: Position the display assembly with the top edge toward you. Disconnect the cable (1) from the module. Lift to disengage the adhesive that secures the webcamera/microphone module to the display (2). Reverse this procedure to replace the display assembly subcomponents. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 57: Top Cover

    Top cover NOTE: The top cover spare part kit includes the keyboard and cable. Description Spare part number Black finish 767263-001 White finish 767264-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the top cover, follow these steps: Shut down the computer.
  • Page 58 Remove the two Phillips M2.5x1.5 screws that secure the rear corner covers (1). Remove the rear corner covers (2). The rear corner covers are included in the Plastics Kit, spare part number 767259-001. Remove the six Phillips M2.5×4.0 screws that secure the top cover to the base enclosure. Remove the three Phillips PM4.5×2.0 broad head screws (1) in the optical drive bay that secure the top cover to the computer.
  • Page 59 Remove the three Phillips PM2.5×4.0 screws (3) in the battery bay that secure the top cover to the computer. Turn the computer over and open the display. Gently pull on the lower left corner (1) and lift around the edges of the top cover. Component replacement procedures...
  • Page 60 Disconnect the power button cable (2), the keyboard cable (3) and the TouchPad cable (4). Lift to remove the top cover (5). When replacing the top cover, be sure that the following components are removed from the defective top cover and installed on the replacement top cover: ●...

  • Page 61: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive rubber bracket, hard drive connector cable, or screws. These components are included in the Hard Drive Hardware Kit, spare part number 767247-001. Description Spare part number 500 GB, 5400 rpm, 9.5 mm 778188-005 750 GB, 5400 rpm, 9.5 mm...
  • Page 62 Disconnect the hard drive cable from the system board (1). Lift up the front of the hard drive (2), and then remove the hard drive (3). If it is necessary to disassemble the hard drive, perform the following steps: Disconnect the hard drive cable connector from the hard drive (1). Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 63: Power Button Board

    Remove the brackets (2) from the hard drive. Reverse this procedure to reassemble and install the hard drive. Power button board Description Spare part number Power button board (includes cable) 767254-001 Before removing the power button board, follow these steps: Turn off the computer.

  • Page 64: Touchpad Button Board

    Remove the power button board (2) with cable (the cable was disconnected from the system board when removing the top cover). Reverse this procedure to install the power button board. TouchPad button board Description Spare part number TouchPad button board (includes cable), Ash silver 767256-001 TouchPad button board (includes cable), Ano silver 767257-001...

  • Page 65: Wlan Module

    Remove the TouchPad button board, carefully lifting the cable through the top cover (2) (the cable was disconnected from the system board when removing the top cover). Remove the TouchPad button board (3). Reverse this procedure to install the TouchPad button board. WLAN module Description Spare part number...
  • Page 66 Service door (see Service door on page Optical drive (see Optical drive on page Top cover (see Top cover on page CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 67: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number For computer models equipped with Intel processors and UMA graphics 5th generation Intel Core i7-5500U 2.4 GHz processor, SC turbo (4 MB L3 cache, dual core, 15 W) for use with FreeDOS 798103-001 and Ubuntu Linux Intel Core i7-5500U 2.4 GHz processor, SC turbo (4 MB L3 cache, dual core, 15 W) for use with Windows...
  • Page 68 Description Spare part number Intel Core i3-4030U 1.9 GHz processor (3.0 MB L3 cache, dual core, 15 W) for use with FreeDOS and 773143-001 Ubuntu Linux Intel Core i3-4030U 1.9 GHz processor (3.0 MB L3 cache, dual core, 15 W) for use with Windows Standard 773143-501 Intel Core i3-4030U 1.9 GHz processor (3.0 MB L3 cache, dual core, 15 W) for use with Windows 773143-601 Professional...
  • Page 69 Description Spare part number NVIDIA GeForce 840M 2 GB dedicated video memory and Intel Core i7-4510U 2.0 GHz processor, SC 763736-001 turbo (4 MB L3 cache, dual core, 15 W) for use with FreeDOS and Ubuntu Linux NVIDIA GeForce 840M 2 GB dedicated video memory and Intel Core i7-4510U 2.0 GHz processor, SC 763736-501 turbo (4 MB L3 cache, dual core, 15 W) for use with Windows Standard NVIDIA GeForce 840M 2 GB dedicated video memory and Intel Core i7-4510U 2.0 GHz processor, SC...
  • Page 70 Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. Disconnect all external devices from the computer.
  • Page 71 Remove the five Phillips M2.5x4.0 screw (1) that secure the system board to the base enclosure. Lift the right side of the system board (2) until it rests at an angle. Remove the system board (3) by sliding it up and to the right at an angle. Reverse this procedure to install the system board.

  • Page 72: Rtc Battery

    RTC battery Description Spare part number RTC battery 697917-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 73: Fan

    Description Spare part number 765788-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.

  • Page 74: Heat Sink Assembly

    Remove the fan (3) from the system board. Reverse this procedure to install the fan. Heat sink assembly Description Spare part number Heat sink for use only on computer models equipped with Intel processors and UMA graphics 8.5 W 767341-001 Heat sink for use only on computer models equipped with Intel processors and UMA graphics 19 W 767339-001 Heat sink for use only on computer models equipped with Intel processors and switchable...
  • Page 75 Service door (see Service door on page Optical drive (see Optical drive on page Top cover (see Top cover on page System board (see System board on page Fan (see Fan on page Remove the heat sink assembly: Turn the system board upside down, with the front toward you. NOTE: Steps 2 through 4 apply to computer models equipped with switchable discrete graphics.
  • Page 76 Reverse this procedure to install the heat sink assembly on computer models equipped with switchable discrete graphics. Remove the four Phillips PM2.5x4.0 screws (1) that secure the heat sink assembly to the system board. Remove the heat sink assembly (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink assembly and system board components, it may be necessary to move the heat sink assembly from side to side to...
  • Page 77 Reverse this procedure to install the heat sink assembly on computer models equipped with UMA graphics. Component replacement procedures...

  • Page 78: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable (includes bracket) 767246-001 Before removing the power connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 79: Speakers

    Reverse this procedure to install the power connector cable. Speakers Description Spare part number Speakers 767262-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 80: Display Assembly

    Display assembly This section describes removing the display assembly in its entirety and disassembling all the display subcomponents. If you only need to remove the display bezel, webcamera/microphone module, or display panel, you do not need to remove the entire display assembly from the computer. See Display subcomponents (bezel, webcam, panel) on page 34 for more information about removing the display subcomponents that do not require that you remove the entire display assembly from the computer.
  • Page 81 Service door (see Service door on page Optical drive (see Optical drive on page Top cover (see Top cover on page Remove the display assembly: Disconnect the display cable (1) by flipping open the connector and lifting the cable. Release the wireless antenna cables from the clips (2) built into the base enclosure. Remove the three Phillips PM2.5×4.0 screws (3) that secure the display assembly to the base enclosure.
  • Page 82 Detach the webcamera/microphone module (2) from the display back cover. If it is necessary to replace the hinges: Remove the two top screws (1) from the display hinges. Remove the four bottom screws (2) from the display hinges. Remove the hinges (3) from the display enclosure. If it is necessary to replace the hinges on a touch panel: Remove the four top screws (1) from the display hinges.
  • Page 83 Remove the hinges (3) from the display enclosure. If it is necessary to replace the display panel cable: Release the display panel cable from the clips (1) and routing channel built into the display enclosure. Carefully release the cable from the channel guides, and remove the display panel cable (2). If it is necessary to replace the wireless antenna cables and transceivers: Release the wireless antenna transceivers (1) from the display back cover.
  • Page 84 Remove the wireless antenna cables and transceivers (2). If it is necessary to replace the wireless antenna cables and transceivers on a touch panel: Release the wireless antenna transceivers (1) from the display back cover. (The wireless antenna transceivers are attached to the display back cover with double-sided tape.) Remove the wireless antenna cables and transceivers (2).

  • Page 85: Using Setup Utility (Bios) And Hp Pc Hardware Diagnostics (Uefi)

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 86: Downloading A Bios Update

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 87: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    The BIOS searches three places for the diagnostic tools, in the following order: Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page...

  • Page 88: Ubuntu Linux - Using Setup Utility (Bios) And System Diagnostics

    Ubuntu Linux – Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 89: Displaying System Information

    Displaying system information Start Setup Utility. Select the Main menu. System information such as the system time and date, and identification information about the computer is displayed. To exit Setup Utility without changing any settings, use the arrow keys to select Exit > Exit Discarding Changes, and then press enter.

  • Page 90: Specifications

    Specifications Computer specifications Metric U.S. Dimensions: Width 34.60 cm 13.62 in Depth 24.60 cm ≤ 9.68 in Height 2.55 cm (touch models), 2.445 cm ≤ 1.00 in (touch models), 0.96 in (Non-touch) (Non-touch) Weight: For touch computer models with Intel processors 2.10 kg 4.61 lbs For computer models with flat display panels and Intel...

  • Page 91: Display Specifications

    Display specifications Metric U.S. Dimensions Width 32.4 cm 12.8 in Height 19.3 cm 7.6 in Diagonal 35.56 cm 14.0 in Number of colors 262K (6 bit) Contrast ratio 500:1 (typical) Brightness 200 cd/m (nits) (typical) Backlight WLED Total power consumption 3.2 W (max) Viewing angle ±45°...

  • Page 92: Dvd±Rw Supermulti Double-Layer Combination Drive Specifications

    DVD±RW SuperMulti Double-Layer Combination Drive specifications Applicable disc Read CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-RAM Write CD-R and CD-RW, DVD+R, DVD+RW, DVD-R, DVD-RW, DVD-RAM Random access time...

  • Page 93: 10 Backing Up, Restoring, And Recovering

    Restoring and recovering your system Creating recovery media and backups After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 94: Restore And Recovery

    Creating HP Recovery media on page ● If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. For more information, see Recovering using HP Recovery Manager on page ●...

  • Page 95: Recovering Using Hp Recovery Manager

    HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you created or by using the HP Recovery partition (select models only). If you have not already created recovery media, see...

  • Page 96: Using Hp Recovery Media To Recover

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 97: Ubuntu Linux - Backing Up, Restoring, And Recovering

    8 GB of free space on the storage device. However, depending on the drivers and software installed on your computer, you may need slightly more than 8 GB of space. HP recommends that you use a 16 GB device or above for best results.

  • Page 98: Performing Recovery Using The Restore Dvd

    To create the restore image: Click the System menu icon at the far right of the top panel, and then click System Settings > Backup. Select Storage from the panel on the left side of the window, click the down-arrow next to Backup location, and select the USB device from the drop-down list.
  • Page 99 NOTE: The first time you back up your files to Ubuntu One, you will need to create an account to sign into Ubuntu One. Enter your email address and password into the account sign-in boxes and follow the on-screen instructions to complete the sign-in process. To restore backup files: Click the System menu icon at the far right of the top panel, and then click System Settings >...

  • Page 100: 12 Power Cord Set Requirements

    12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 101: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 102 Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.

  • Page 103: 13 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/...

  • Page 104: Index

    Display Hinge Kit, spare part removal 64 removal 43 number 21 spare part numbers 18, 64 spare part number 43 display panel HP PC Hardware Diagnostics (UEFI) BIOS product description 1 downloading 77 determining version 75 removal 43 using 76...
  • Page 105 53 system 85 lights power button, identifying 10 USB flash drive 86 AC adapter 6 power connector cable using HP Recovery media 84 caps lock 9 removal 68 recovery media hard drive 5 spare part number 19, 68 creating 83...
  • Page 106 RTC battery system recovery 85 WLAN module removal 62 system restore point removal 55 spare part number 19, 24, 62 creating 83 spare part numbers 19, 24, 55 Screw Kit, spare part number 23 top cover security cable slot, identifying 6 removal 47 security, product description 3 spare part numbers 15, 47...

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