How Acd Can Benefit Customers - Panasonic DBS-576 Reference Manual
Section 525 automatic call distribution (acd), management information systems (mis)
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Also See for DBS-576:
- Technical manual (664 pages) ,
- Manual (362 pages) ,
- User manual (100 pages)
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Section 525 - ACD/MIS Reference
Figure 2.
Standard ACD Package
How ACD Can Benefit Customers
Among the many benefits that ACD can provide to users, nothing compares
to the overall increase in Customer Satisfaction that can be gained using
this tool.
Callers entering into ACD systems have the comfort of knowing that their
call is being processed by prompting the caller periodically through various
messages. ACD above all else, eliminates terminal holds which can be
extremely frustrating to customers, and the business can ultimately lose the
customer. This can cost businesses thousands of dollars in lost business that
can never be measured.
Decreasing Costs always provides a tremendous benefit to organizations,
and ACD systems can certainly help accomplish this goal. Efficient call
centers can:
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576/HD-50-525
DBS 576
PW
C PC
OP1
OP2
FS1
Power
C
Supply
P
Unit
C
288
/
576
Eliminate multiple handling of calls, reducing staff expenses
Manage staffing levels by providing report data on call center activity
and call flow
Manage agent efficiency
Reduce returned calls (Outbound Toll)
Help determine the correct number of incoming lines
DBS 576/HD issued September 2001
FS2
FS3
FS11
FS12
L
L
D
A
V
T
T
E
C
P
R
R
C
D
U
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/
/
/
8
8
8
4
Persona l
C omputer
MIS Report
Output
(RS-232C
C a bles)
Printer
(RS-232C -type)
Overview
OV-5
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