Page 1 Panasonic Technical Manual Section 700 Supports DBS 576 Version 5.0 Feature Operation DBS 576 - Version 5.0 issued September 2001...
Page 2 However, due to ongoing product improvements and revisions, Panasonic cannot guarantee the accuracy of printed material after the date of publication nor can it accept responsibility for errors or omissions. Panasonic will update and revise this document as needed.
Page 3: Table Of Contents
Chapter 1. About This Manual ......1-1 Chapter 2. List of Features ....... . 2-1 Chapter 3.
Page 4 Telephone Programming ........
Page 5 Voice Mail ............3-60 PanaVOICE -- Panasonic’s Digital Voice Mail System ......3-60 Third-Party Voice Mail Support .
Page 6 Set Walking TRS Codes ......... . . 4-40 Chapter 5. Key Telephone Features......5-1 Key Telephone .
Page 7 EM/24 Console ........... 5-45 Flash .
Page 8 Digital Single Line Telephone........
Page 9 Room Monitoring ..........6-41 Speed Dialing .
Page 10 Contents Hot Line............7-27 Intercom Calling.
Page 11: Chapter 1. About This Manual
Forward ID codes for Voice Mail, Message Key ID codes, Mode schedule, Special Day mode, Excep- tion Day mode, and Day of Week mode. Key Telephone Features are available to System Key phones. System Key phones are proprietary digital sets that provide feature access through a combina- tion of feature keys and access codes.
Page 12 DISA Direct Inward System Access Direct Line Directory Number Do-Not-Disturb DNIS Dialed Number Identification Service Dial Pulse DSLT Digital Single Line Telephone Direct Station Selector Digital Service Unit DTMF Dual Tone Multifrequency Flexible Function High Density (DBS 576HD) Liquid Crystal Display...
Page 13: Chapter 2. List Of Features
Chapter 2. List of Features This chapter contains the following tables which list the features available with the system: System Features Maintenance Features Extension Features 576-50-700 Table DBS 576 (USA) issued September 2001 Page...
Page 14 Chapter 2. List of Features Table 1. System Features AEC Disconnect Attendant Groups Automatic Call Distributor Automatic Route Selection Automatic Trunk to Trunk Transfer Background Music/MOH Separation Battery Backup Building Block Expansion Capability Built-In Voice Mail Unit Call Progress Tones Caller ID Caller ID Alpha Tagging Centrex/PBX Compatibility...
Page 15 Network Facilities Non-Blocking Architecture Power Failure Transfer Power On Maintenance Programming Devices QSIG ISDN Lines Ringing Modes System Speed Dial TRS Override Station Message Detail Recording T1 Line Toll Restriction Service Trunk Access Groups Virtual Port Voice Mail Table 2. Maintenance Features Set Absence Messages Set Call Forward Busy Destination Extension...
Page 16 Chapter 2. List of Features Set Verified Account Codes Set Walking TRS Codes Table 3. Extension Features Absence Message Account Codes Attendant Group Calls Auto Repeat Dial Background Music Busy Override Callback Request Call Forwarding Call Hold Call Hold Call Pickup Call Transfer Caller ID Call Log Camp-on (Call Waiting)
Page 17 Line Appearances Message Key Message Waiting/Callback Mute Function Offhook Monitor Offhook Signaling Offhook Voice Announce One-Touch Keys Onhook Dialing Paging Reset Call Ringing Line Preference Room Monitoring Silent Monitor Speed Dialing Station Lockout Timed Reminder Call Trunk Access Trunk Queuing Universal Night Answer to Page Variable Mode Voice Recognition...
Page 18 Chapter 2. List of Features Section 700 - Operation This page intentionally left blank. DBS 576 (USA) issued September 2001 576-50-700...
Page 19: Chapter 3. System Features
Chapter 3. System Features System Features are either available on a system-wide basis or aid in the overall administration of the System. This chapter contains detailed descriptions of the following System Features: AEC Disconnect Attendant Groups Automatic Call Distributor Automatic Route Selection Automatic Trunk to Trunk Transfer Background Music/MOH Separation Battery Backup...
Page 20 Chapter 3. System Features Computer Telephony Integration Capability Data Security Daylight Saving Time Day/Night System Mode Manual Day/Night Mode Automatic Day/Night Mode Digital Pad Direct Inward System Access Distinctive Ringing Door Box Door Box Sensor Extension Interface Digital Key Telephones Analog Device Capability DP/DTMF SLTs ISDN/BRI S-Point Interface...
Page 21 Trunk Access Groups Virtual Port Virtual Port used for Floating Hold Virtual Port used for Virtual Extension Voice Mail PanaVOICE -- Panasonic’s Digital Voice Mail System Third-Party Voice Mail Support Built-In Voice Mail with 2-Way Call Recording 576-50-700 Topic DBS 576 (USA) issued September 2001...
Page 22: Aec Disconnect
Chapter 3. System Features AEC Disconnect Description This feature allows the System to send a disconnect signal of 1 second to an analog device indicating that the calling party has hung up (terminated the call). This feature is useful with a Third-party Voice Mail or an Answering Machine.
Page 23: Automatic Call Distributor
“built-in” capability eliminates the need for custom wiring and other installation. Each specialized user is known as an ACD agent. Each agent position is equipped with a large display telephone (VB-44225) that provides Liquid Crystal Display (LCD) messages to assist the agent in handling calls.
Page 24: Automatic Route Selection
Chapter 3. System Features • Up to 6 recorded messages (flexible length, max. 96 sec. per system) (ACD Version 3.0 and higher) • In Version 3.0 and higher, the Silent Monitor feature has been added. This feature allows an ACD supervisor to monitor a call between an ACD agent and a caller without the knowledge of either party.
Page 25: Automatic Trunk To Trunk Transfer
(extension number) and an authorization code. (Itemized code and authorization are not used in some areas.) • Up to 8 authorization codes are available. • For more information on ARS/TRS, see “ARS and TRS Operation” on page -1. Hardware Requirements •...
Page 26: Battery Backup
Any device connected to the System but that does not derive its power from the System must have a backup power source to operate. These devices include any System Message Detail Recording (SMDR) printer (or recorder), fax machine, answering machine, modem, cordless telephone, etc. Building Block Expansion Capability Description The System is designed to support easy expansion.
Page 27: Built-In Voice Mail Unit
• 2-way recording • Outside notification • Date/time stamp • Integrated Liquid Crystal Display (LCD) control (with large LCD telephone) • Message light control • Up to 254 mail boxes • Up to 40 hours of message storage time •...
Page 28: Call Progress Tones
Caller ID Description A properly equipped system supports Caller ID, a service offered by the network telephone service provider. The CO sends calling number information to the system after the first ring. Users with display telephones can see Caller ID information as incoming calls ring at their extension. They can also access previous calls via the Caller ID Call Log feature.
Page 29: Caller Id Alpha Tagging
• Caller ID data is usually sent between the first and the second rings of the incoming trunk call. The trunk may be programmed to immediately ring at the station or wait until after the Caller ID digits are received before ringing at the station. If the trunk is programmed to ring immediately, the Caller ID digits will not display until after they are received and processed.
Page 30: Centrex/Pbx Compatibility
Chapter 3. System Features Centrex/PBX Compatibility Description Centrex/PBX Compatibility allows the System to be connected behind centrex or PBX lines. The System supports up to 6 access codes for dialing centrex or a PBX. These access codes allow the System, System Message Detail Recording (SMDR) output to exclude the number dialed to reach a centrex or PBX line.
Page 31: Class Of Service - Ext/Ext Restriction
Table 3-1. Trunk COS Number Intercom Ringing Tone (CO or intercom ring tone) Dial Tone to Tie Lines (Enable/Disable) Forced Recover on Fast-Busy Tone (Send fast busy or disconnect line) DID/DDI Dialed Number Conversion Table (DID/DNIS Table A or B) Paging on DISA/Tie-Line Call (Allow/Restrict) DISA Security Code Verification Network Flash Forwarding (Version 2.0 or higher)
Page 32 Chapter 3. System Features The following table shows the features that can be enabled/disabled for each Extension COS. Table 3-2. Extension COS Number Intercom Call Type (Tone/Voice) Onhook Transfer at Ringback (Allow/Restrict) Onhook Transfer at Talk (Allow/Restrict) On-Hook Transfer at Camp-On (Allow/Restrict) Exclusive Hold for Non-Appearing CO (System/Exclusive) Exclusive Hold on SLTs (System/Exclusive) Brokers Hold on SLTs (3-Party Conference/Brokers)
Page 33: Hardware Requirements
Trunk Queuing (Allow/Restrict) Manual DND Override Send (Allow/Restrict) Forced DND Override (Allow/Restrict) 8-Party Conference (Allow/Restrict) Voice Call Send (Allow/Restrict) Voice Call Receive (Allow/Restrict) Dial Tone Stop (Allow/Restrict) Dial Tone Pre-Pause Check (Check/No check) Long Talk Alarm for Outgoing CO Calls (Enable/Disable) Recall Timer Apply (Recall to Extension/Recall to Attendant) Forced ARS (Not Forced/Forced) API Event Reporting (No/Yes)
Page 34: Class Of Service - T1 Trunk Ring Back Service Tone
Chapter 3. System Features Related Programming • FF2: Trunk COS • FF3: Extension COS Assignments Considerations • Class of Service - T1 Trunk Ring Back Service Tone With Version 3.5 and higher, the system can be programmed to send a simulated ring back tone to T1 trunks when the CO does not provide a ring back tone.
Page 35: Co Ringing Types
Table 3-3. Station Timer Class Number Hold Recall Timer (KTEL) Hold Recall Timer (SLT) Transfer Recall Timer (KTEL and SLT) Hold/Transfer Recall Ringing Timer Call Park Recall Timer Call Forward No Answer Timer (Day 1) Call Forward No Answer Timer (Day 2) Call Forward No Answer Timer (Night) Floating Hold Recall Timer Hardware Requirements...
Page 36: Dil Ringing
Chapter 3. System Features a call to a group using the Virtual Extension feature.) DID Busy/Delayed Ringing is also available with DID Ringing. (See “DID Day/Night Busy/Delayed Ringing” on page 3-52.) For more information on DID CO Trunk Interface, see “CO Trunk Interface - DID” on page 3-21. Hardware Requirements •...
Page 37: Dil Delayed Incoming Ring Enhancement
DIL Delayed Incoming Ring Enhancement Prior to Version 3.0, a DIL call that was not answered by the Immediate Ringing extension was simultaneously passed to all other extensions in the MCO if Delayed Ringing was set. Beginning with Version 3.0, an incoming DIL call that is not answered can be passed to a single Delayed Ring destination or to all extensions with an MCO key that includes the incoming trunk.
Page 38: Disa Ringing
Chapter 3. System Features DISA Ringing DISA Ringing (which is related to the DISA feature) allows a CO trunk specified as a DISA CO trunk to ring and give off-site users dial-in access to the System. Once the DISA trunk is accessed, the user receives dial tone and may dial an extension.
Page 39: Co Trunk Interface - Did
CO Trunk Interface - DID The DID feature allows an extension to have a dedicated direct number. The dedicated number allows calls to be made directly to the extension, without the caller going through the attendant. The DID number may have from 1 to 4 digits (typically 4). Each DID Trunk Interface card (VB-44520) supports up to 8 DID trunks.
Page 40: Co Trunk Interface - Isdn-Pri
Chapter 3. System Features Considerations • A DSU is required (not available from Panasonic). CO Trunk Interface - ISDN-PRI The System supports ISDN-PRI with the VB-44540 ISDN PRI Interface unit. The VB-44540 is a T/S- Point ISDN-PRI that supports 23 B (bearer) channels and 1 D (data) channel (23B + D; 1544kbps).
Page 41: Data Security
This time change is then reflected on the phone’s display (Key Telephone only). Depending on the day of the year, the system will set the time according to the following:...
Page 42: Day/Night System Mode
Chapter 3. System Features Considerations • Daylight Saving Time can only be enabled or disabled in system programming. See Section 400: Programming for more information. Day/Night System Mode Description Day/Night System Mode enables you to switch the System between two Day modes and a Night mode.
Page 43: Manual Day/Night Mode
SYSTEM MODE Night 1 Night TRS Mode (Same for Night 1, and 2) Night 2 Night TRS Mode (Same for Night 1, and 2) Manual Day/Night Mode You can manually change the System mode to Day 1, Day 2, Night, Night 2, or Night 3 mode by either entering the correct dial code or by pressing the appropriately programmed FF key.
Page 44 Chapter 3. System Features Switch Mode Night 2 Mode 1. Press the ON/OFF key. 2. Enter 763 for the Night 2 Feature code. 3. Press the ON/OFF key To switch Day/Day 2/Night modes using Feature Access Codes (Ver. 2.0 and later): Switch Mode Toggle Day 1, 1.
Page 45: Automatic Day/Night Mode
Considerations • Day and Night modes can be assigned to FF keys on a phone. You can switch between Day 1, Day 2, Night, Night 1, and Night 2 modes simply by pressing the appropriate key. The FF key lights red when the System is in the assigned mode. •...
Page 46: Direct Inward System Access
Chapter 3. System Features There are 8 extension pad classes and 16 trunk pad classes. In addition, there are pad classes for conference calls, page port, MFR, RAI Modem, and Conference Call Unit. One pad class is currently not used. For instance, a call from an extension assigned to extension pad class 1 to a trunk assigned to trunk pad class 3 would received the volume adjustment assigned to this connection combination.
Page 47: Distinctive Ringing
Distinctive Ringing sets CO calls to ring with a distinctive ring based on the trunk. This “ring” also identifies the call as an outside call instead of an inside call. Beginning with CPC version 2.0, calls to a key telephone or DSLT can also be set to distinctive ringing on an extension basis.
Page 48: Door Box Sensor
Hardware Requirements • The door box requires a Door Box Adaptor (VB-43701), Door Box (VA-43705), and Door Opener. Door openers are not sold by Panasonic; however, they can be purchased from an electronics dealer. • Up to 2 Door Boxes can be connected to a Door Box Adaptor and utilize the same trunk.
Page 49: Extension Interface
• ISDN-Primary Rate Interface (PRI) S-point devices Digital Key Telephones The System supports the complete line of Panasonic proprietary 44-Series Digital Key Telephones as well as the Digital Single Line Telephone (DSLT). These models include: • 16 Button Standard Telephone in Gray (VB-44210A-G) and Black (VB-44210A-B) •...
Page 50: Dp/Dtmf Slts
Chapter 3. System Features Related Programming • Considerations • DP/DTMF SLTs The System supports both DP (rotary dial) and DTMF (push button) analog extension types. Hardware Requirements • Related Programming • Considerations • The CPC card provides 4 DTMF receivers. Traffic levels may require that one or more MFR (DTMF) circuit cards be installed.
Page 51: Flexible Numbering Plan
Rather than learning the new access codes, the System feature access codes can be changed to match the old system. As a result, telephone users are less confused by the change and the requirement for retraining is reduced. Two sets of feature access codes are available (one of the two must be assigned to the terminal).
Page 52: Hunting Groups
Chapter 3. System Features Hunting Groups Description Hunting allows calls to be automatically transferred among a preselected group of phones. If a phone is busy or there is no answer in a set amount of time, the call will hunt to the next phone in the hunt group.
Page 53: Circular Hunt Group
Circular Hunt Group Circular Hunt Group initiates hunting in a specified group for calls made to a member extension in the group. If the called member of the hunt group is busy, the System begins hunting forward to the end of the group and then moves forward from the first member of the group.
Page 54: Internal Hold Tone
Telephony Service Provider (TSP), call control information (TAPI commands) is translated into commands that can be interpreted by the DBS 576. This “open” communication between the PC and the telephone system allows the user to initiate and handle calls via the application running on the PC.
Page 55 LAN (2) to the main Telephony Server (3), which translates and forwards the request using Panasonic’s CT-API Protocal over a serial connection (4) to the DBS 576 (5). The DBS 576 then places the call from the user's telephone (6). The entire process is completed quickly and automatically once invoked by the user.
Page 56: Mco Tenant Group
Chapter 3. System Features MCO Tenant Group Description When the System is configured for tenant operation, MCO Tenant Group determines which trunks groups are used for incoming and outgoing calls. Each MCO trunk group is assigned to an MCO tenant group for incoming calls and for outgoing calls. By default, Trunk Group 1 is assigned to MCO Tenant Group 1, Trunk Group 2 is assigned to MCO Tenant Group 2, etc.
Page 57: Music-On-Hold
Important: A license may be required from the American Society of Compos- ers, Authors, and Publishers (ASCAP) or similar organizations to transmit radio or recorded music through the MOH feature. Panasonic Telecommunication Systems Company, its distributors, and affiliates assume no liability should users of Panasonic equipment fail to obtain such a license.
Page 58: Extension Name Assignments
Chapter 3. System Features This feature does not require the use of a DSS/72 console or entering the programming mode. Extension Name Assignments Extension names can be up to 10 characters in length. (Assignment of extension names must be allowed in the Extension Class of Service [COS].) Operation To set extension names using a large-display or small-display phone: Action...
Page 59 Example 1. Large-Display Phone To enter D: a. Press the first soft key on the top left. b. Press the fourth FF key from the left on the bottom row. To enter o: a. Press the third soft key from the top right. b.
Page 60 Chapter 3. System Features Example 2. Small-Display Phone Refer to the following diagram to determine which one-touch key to press. (See step 7-8 above.) a b c d e f A B C D E F To enter D: a. Press the first one-touch key from the left on the bottom row. b.
Page 61: Speed Dial Name Assignments
User Maintenance features. (See Chapter 4 “User Maintenance” of this document.) Speed Dial Name Assignments You can assign names to PSD numbers from a display telephone without entering the programming mode. If allowed in the Extension COS, you can also assign names to SSD numbers. Operation...
Page 62 Chapter 3. System Features Action 4. Enter 0 for the PSD Name Assignment mode. 5. Press the up or down arrow key to display the desired PSD bin number. 6. Enter the extension name: • If using a large-display phone, press the soft key next to the desired row of letters.
Page 63: Network Blf
Service (COS) that allows access to User Maintenance features. (See Chapter 4 “User Maintenance” of this document.) Network BLF Panasonic’s Network Busy Lamp Field (BLF) Display is a PC-based application that monitors the activity (in use/on-hook/special feature set) of phone extensions across a Local Area Network (LAN) or Wide Area Network (WAN).
Page 64: Network Facilities
Chapter 3. System Features Setting up the Network BLF Display system includes configuring a Server PC, Client PCs and Browser PCs to work with networked DBS 576/DBS 576HD systems. An API card and Network BLF-specific programming is required. For detailed installation and setup instructions, see Section 565 - Network BLF Display System Administrator Manual.
Page 65: Network Call Routing
Network Call Routing Network Call Routing allows multiple systems that are interconnected in a network, to direct calls to a specific tie line based on the number dialed. The call does not leave the network. Network Call Transfer Network Call Transfer allows a call at an extension to be transferred to another extension in the network.
Page 66: Network Paging
Chapter 3. System Features Related Programming • FF1-0-04: Trunk COS (Broker’s Hold for Network Calls) • FF1-1-01-0020: Network Flash Signal Timer • FF1-2-02: FF Dial Codes: Plan A (Network Flash Send During Intercom Dial Tone) • FF1-2-03: FF Dial Codes: Plan B (Network Flash Send During Intercom Dial Tone) •...
Page 67: Power Failure Transfer
Power Failure Transfer Description Power Failure Transfer provides telephone service to a limited number of Single Line Telephones (SLTs) during a power failure. The SLTs are connected to the CO via a Power Failure Unit (PFU). In the event of a power failure, the power failure extensions have dial tone directly from the CO.
Page 68: Programming Devices
DBS 576 Manager. Telephone Programming The System can be fully programmed from an extension telephone equipped with 12 FF keys and a display. While major system configuration changes may be more easily performed using DBS 576 Manager, all programming is available via a telephone. This is especially useful for minor changes to the system configuration.
Page 69: Qsig Isdn Lines
Inbound calls can be directed to desired normal daytime locations by setting the system into a Day mode. By having a second day mode (Day 2) alternative call handling is available during day operation. For instance, during lunch, calls can be directed to an alternative position. 576-50-700 DBS 576 (USA) issued September 2001 Panasonic DBS 3-51...
Page 70: Day 1/ Day 2/Night Delayed Ringing
Chapter 3. System Features Calls can be directed specific night locations when the system is set to Night mode. For more information on Day Ringing, see “Day/Night System Mode” on page 3-24. Hardware Requirements • Related Programming • Considerations • Day 1/ Day 2/Night Delayed Ringing Delayed Ringing causes an incoming outside call that is unanswered at a primary extension within a certain period of time, to ring at a designated extension or extensions.
Page 71: Busy Lamp Field Ringing
DID Busy/Delayed Ringing is also available for hunt group pilot numbers. However, when the Queuing Timer expires, the call leaves the hunt group and is forwarded to the DID Busy/Delayed Ringing destination. Hardware Requirements • Related Programming • FF1-4: DID Day Busy/Delayed Destination •...
Page 72: Slide Ringing
Chapter 3. System Features Slide Ringing Similar to Delayed Ringing, Slide Ringing allows an alternate position to answer calls. If a call is not answered within a slide ringing time period, the call can be set to ring at another phone with that trunk key.
Page 73: Station Message Detail Recording
Considerations • Station Message Detail Recording Description Station Message Detail Recording (SMDR) provides detailed call records of outgoing calls. record is printed on a serial printer connected to the RS-232C port. to an external call accounting system. Various types of information are reported on the SMDR record and each type of information occupies a set position in the SMDR format.
Page 74 Chapter 3. System Features Condition Priority D, N, or S I or A Lowest For example, an incoming call is a DID/DDI Incoming call (D), but it is also a transferred call. The SMDR data condition code will be t to indicate that the call was an Incoming Transfer call. (A transferred call’s condition code takes precedence over the type of call - DID/DDI Incoming call [D].) Figure 3-2.
Page 75: T1 Line
Accounting Code (10 digits max.)/Verified Account Code (Verified Account Code table number V001 to V500) DISA Security Code ID (DISA ID Code table number D001-D016) Caller Data (Formats and #3 ISDN Charge Data (Format #2 only - originator number applies to ISDN only) - Not used (Format # 2 only) Future Use Incoming Ringing Time (Formats...
Page 76: Toll Restriction Service
Chapter 3. System Features Related Programming • FF2: T1-CO Lines Considerations • The T1 Line proivdes trunk signaling modes for Loop Start, Ground Start, and E&M. • Also see Class of Service - T1 Trunk Ring Back Service Tone on p. 3-16 for more information on T1 Line features.
Page 77: Trunk Access Groups
You can also assign the virtual port to an FF key on one or more telephones and set to ring. Any call directed to the virtual port extension number will ring the assigned telephone(s). 576-50-700...
Page 78: Virtual Port Used For Floating Hold
External (a third-party application hooked up to the phone system) PanaVOICE -- Panasonic’s Digital Voice Mail System PanaVOICE Courier is a PC-based Voice Mail system offered by Panasonic. PanaVOICE Courier is is fully digital (connects to DBS 576 digital ports), and is available in integrated and non-integrated versions.
Page 79: Third-Party Voice Mail Support
PanaVOICE Courier can also be installed on an external PC and connected to the DBS 576 via an API card. See your PanaVOICE documentation for further details. Third-Party Voice Mail Support Description The System supports third party Voice Mail systems with features such as: •...
Page 80: Call Forward Id Code For Voice Mail
Chapter 3. System Features Call Forward ID Code for Voice Mail Call Forward ID Code for Voice Mail allows you to call forward to a third-party Voice Mail system. The ID Code sends the digits that are required by the Voice Mail to identify the System extension. Operation To set a Call Forward ID Code for Voice Mail: Action...
Page 81: Disconnect Signal
On a large-display phone you can use a Message key (labeled MSG) to either retrieve Voice Mail messages or respond to telephone messages. When responding to Voice Mail messages from a 3rd party Voice Mail system, the Message key needs to have an ID code set to identify the caller to the Voice Mail system.
Page 82: Voice Mail Transfer Key
Chapter 3. System Features You must program the Message key using the User Maintenance feature “Set Message Key ID Code” on page 4-14. Operation To retrieve a message at Voice Mail: Action 1. Press the MSG key. 2. Follow the Voice Mail instructions for retrieving messages. 3.
Page 83 2. Press the VM/TRF (1 or 2) key. 3. Press the DSS/BLF key, dial an extension number or select the extension from the extension directory on the large dis- play telephone. 4. Replace the handset or press the RELEASE, ON/OFF, or PROG key.
Page 84: Built-In Voice Mail With 2-Way Call Recording
Chapter 3. System Features • If an invalid key (REDIAL, for example) is pressed, the VM/TRF is cancelled, and the user receives busy tone. • Once VM/TRF is pressed, the user can dial up to 10 digits before completing the transfer. •...
Page 85: Chapter 4. User Maintenance
Chapter 4. User Maintenance This chapter contains detailed descriptions of the following System maintenance topics and features: Introduction About User Programming Set Absence Messages Set Call Forward Busy Destination Extension Set Call Forward ID Codes for Voice Mail Set Call Forward No Answer Destination Extension Set Caller ID Logging Extensions Set Day of Week Mode Set Exception Day Mode...
Page 86: Introduction
Chapter 4. User Maintenance Introduction User Maintenance provides several items that can be adjusted by the end user of the telephone system. The telephone system dealer is not required to make these changes. These items include settings for: • Date and Time - including date, time, and day of week •...
Page 87: Set Absence Messages
Operation To enter User Maintenance mode: Action 1. At a telephone with a COS that allows user login, press the ON/OFF key. 2. Press the PROG key. 3. Press the * key twice (* *). 4. Press the CONF key.
Page 88 Chapter 4. User Maintenance Action 5. Enter the Message number (0-9). 6. Press the HOLD key. 7. Enter the Absence Message (up to 15 characters): • If using a large-display phone, press the soft key next to the desired row of letters. (See Example 1 on page 4-19.) •...
Page 89: Set Call Forward Busy Destination Extension
Set Call Forward Busy Destination Extension Description You can assign a Call Forward Busy Destination Extension for each extension. This is typically used for forwarding calls to voice mail. Operation To set a Call Forward Busy Destination Extension using either a large-display or small-display phone: Action 1.
Page 90: Set Call Forward Id Codes For Voice Mail
Chapter 4. User Maintenance Set Call Forward ID Codes for Voice Mail Description (For a description of Call Forward ID codes for Voice Mail, see “Call Forward ID Code for Voice Mail” on page 3-62.) Voice Mail Call Forward ID codes are used by voice mail systems to identify the correct mail box for storing messages.
Page 91: Set Call Forward No Answer Destination Extension
Related Programming • Considerations • Set Call Forward No Answer Destination Extension Description You can assign a Call Forward No Answer Destination Extension for each extension. This is typically used for forwarding calls to voice mail. Operation To set a Call Forward Busy Destination Extension using either a large-display or small-display phone: Action 1.
Page 92: Set Caller Id Logging Extensions
Chapter 4. User Maintenance Hardware Requirements • Related Programming • Considerations • Set Caller ID Logging Extensions Description You can assign Caller ID Call Logging to extensions. The system is limited to 20 call logging extensions per cabinet as follows:1 Number of Cabinets Operation To set a Caller ID Logging Extensions using either a large-display or small-display...
Page 93: Set Day Of Week Mode
Action 9. To set CID Log for additional extensions, press the volume up and down key or press the HOLD key to move to the desired Extension. 10. Repeat steps 6-8 until all extension are entered. 11. Press the AUTO key to exit the entry mode. 12.
Page 94 Chapter 4. User Maintenance Action 5. Press the HOLD key. 6. Press the HOLD key. 7. Enter pattern (0 - no pattern, 1 - pattern 1, 2 - pattern 2, 3 - pattern 3) for the first Sunday. Note: To clear an entry or existing data, press the FLASH key.
Page 95: Set Exception Day Mode
Related Programming • Considerations • Set Exception Day Mode Description (For a description of Automatic Day/Night System Mode, see “Automatic Day/Night Mode” on page 3-27.) You can specify exception days which allow for a range of days for the System to operate in the Night mode.
Page 96 Chapter 4. User Maintenance Action 11. To set additional Exception Day modes, press the volume up or down key or press the HOLD key to move to the desired mode. 12. Repeat steps 7-11 until all Exception Day modes are set. (Up to 6 exception periods may be specified.) Note: The entry positions are listed in Table 2 on page 4- 13.
Page 97: Set Extension Names
Set Extension Names Description You can assign names to each extension, even if the extension is not a display telephone. When the extension is called, the name appears on the display. For more information on the digital key telephone display, see “Display Information” on page 5-40.
Page 98: Set Message Key Id Code
On a large display phone you can use a Message key to either retrieve voice mail messages or respond to telephone messages. To respond to voice mail messages from a 3rd party voice mail system, you need to set the Message Key ID code to identify the caller to the voice mail system. You can also use the Message key to program a voice mail password.
Page 99: Set Mode Schedule
Action 7. Enter the Message Key ID code. Notes: The ID code may contain up to 16 digits and contain 0, 1-9, *, #, pause (REDIAL key). To clear an entry or existing data, press the FLASH key. 8. Press the HOLD key to store the entry. 9.
Page 100 Chapter 4. User Maintenance Operation To set the Mode Schedule: Action 1. If not already in User Maintenance mode, enter User Main- tenance mode. (See “To enter User Maintenance mode:” on page 4-3.) 2. At the 81 level, enter 07. 3.
Page 101: Set Personal Speed Dial Names
For a description of Personal Speed Dial (PSD), see “Personal Speed Dial” on page 5-78 for a Digital Key Telephone, “Personal Speed Dial” on page 6-43 for a Digital Single Line Telephone (DSLT), and “Personal Speed Dial” on page 7-36 for a Single Line Telephone (SLT).
Page 102 Chapter 4. User Maintenance Operation To set PSD names using either a large-display or small-display phone: Action 1. If not already in User Maintenance mode, enter User Main- tenance mode. (See “To enter User Maintenance mode:” on page 4-3.) 2. At the 81 level, enter 01. 3.
Page 103 Action 17. Press the AUTO key to exit the PSD name entry mode. 18. To return to the top menu level (81), press the PROG key. OR... To exit the User Maintenance mode, press the ON/OFF key. Hardware Requirements • Related Programming •...
Page 104 Chapter 4. User Maintenance b. Press the third FF key from the left on the bottom row. Example 2. Small-Display Phone Refer to the following diagram to determine which one-touch key to press. a b c d e f A B C D E F To enter D: a.
Page 105 Section 700 - Operation Chapter 4. User Maintenance b. Press the fourth FF key from the left on the bottom row. MODE To enter o: a. Press the third one-touch key from the left on the top row. b. Press the third FF key from the left on the bottom row. MODE PROG CONF...
Page 106: Set Personal Speed Dial Numbers
For a description of Personal Speed Dial (PSD), see “Personal Speed Dial” on page 5-78 for a Digital Key Telephone, “Personal Speed Dial” on page 6-43 for a Digital Single Line Telephone (DSLT), and “Personal Speed Dial” on page 7-36 for a Single Line Telephone (SLT).
Page 107: Set Send Text Messages
Set Send Text Messages Description You can send a text message to a key telephone with a display when you are sending call waiting signal (Auto camp-on or manual camp-on). This menu item specifies the text messages that may be sent.
Page 108: Set Special Day Mode
Chapter 4. User Maintenance Action 10. Use the bottom row of FF keys to select a single letter. • See Example 1. Large-display phone on page 4-19. • See Example 2. Small-display phone on page 4-20. Notes: • Press the * key to erase a single entry. •...
Page 109 Operation To set the Special Day Modes: Action 1. If not already in User Maintenance mode, enter User Main- tenance mode. (See “To enter User Maintenance mode:” on page 4-3.) 2. At the 81 level, enter 07. 3. Press the HOLD key. 4.
Page 110 Chapter 4. User Maintenance Action 15. Press the AUTO key to exit the entry mode. 16. To return to the top menu level (81), press the PROG key. OR... To exit the User Maintenance mode, press the ON/OFF key. Table 4-4. Special Day Start Time/Mode - addresses & values FF8 1 07 1 (1000-1219) Hold (MMDD or HHMM or 0-5) Hold -- VALUES -- (MMDD, HHMM, or 0-5)
Page 111 FF8 1 07 1 (1000-1219) Hold (MMDD or HHMM or 0-5) Hold -- VALUES -- (MMDD, HHMM, or 0-5) Date Special Day 4 (MMDD) Start Time (HHMM) Mode (0-5): 0=None 1=Day 1 2=Day 2 3=Night 4=Night (1) 5=Night (2) Date Special Day 5 (MMDD) Start Time...
Page 112 Chapter 4. User Maintenance FF8 1 07 1 (1000-1219) Hold (MMDD or HHMM or 0-5) Hold -- VALUES -- (MMDD, HHMM, or 0-5) Date Special Day 8 (MMDD) Start Time (HHMM) Mode (0-5): 0=None 1=Day 1 2=Day 2 3=Night 4=Night (1) 5=Night (2) Date Special Day 9...
Page 113 FF8 1 07 1 (1000-1219) Hold (MMDD or HHMM or 0-5) Hold -- VALUES -- (MMDD, HHMM, or 0-5) Date Special Day 12 (MMDD) Start Time (HHMM) Mode (0-5): 0=None 1=Day 1 2=Day 2 3=Night 4=Night (1) 5=Night (2) Date Special Day 13 (MMDD) Start Time...
Page 114 Chapter 4. User Maintenance FF8 1 07 1 (1000-1219) Hold (MMDD or HHMM or 0-5) Hold -- VALUES -- (MMDD, HHMM, or 0-5) Date Special Day 16 (MMDD) Start Time (HHMM) Mode (0-5): 0=None 1=Day 1 2=Day 2 3=Night 4=Night (1) 5=Night (2) Date Special Day 17...
Page 115: Set System Date/Time/Day
FF8 1 07 1 (1000-1219) Hold (MMDD or HHMM or 0-5) Hold -- VALUES -- (MMDD, HHMM, or 0-5) Date Special Day 20 (MMDD) Start Time (HHMM) Mode (0-5): 0=None 1=Day 1 2=Day 2 3=Night 4=Night (1) 5=Night (2) Hardware Requirements •...
Page 116: Set System Speed Dial Index
For a description of System Speed Dial (SSD), see “System Speed Dial” on page 5-80 for a Digital Key Telephone, “System Speed Dial” on page 6-45 for a Digital Single Line Telephone (DSLT), and “System Speed Dial” on page 7-37 for a Single Line Telephone (SLT).
Page 117 Operation To set SSD index using either a large-display or small-display phone: Action 1. If not already in User Maintenance mode, enter User Main- tenance mode. (See “To enter User Maintenance mode:” on page 4-3.) 2. At the 81 level, enter 02. 3.
Page 118: Set System Speed Dial Names
For a description of System Speed Dial (SSD), see “System Speed Dial” on page 5-80 for a Digital Key Telephone, “System Speed Dial” on page 6-45 for a Digital Single Line Telephone (DSLT), and “System Speed Dial” on page 7-37 for a Single Line Telephone (SLT).
Page 119: Set System Speed Dial Numbers
For a description of System Speed Dial (SSD), see “System Speed Dial” on page 5-80 for a Digital Key Telephone, “System Speed Dial” on page 6-45 for a Digital Single Line Telephone (DSLT), and “System Speed Dial” on page 7-37 for a Single Line Telephone (SLT).
Page 120 Chapter 4. User Maintenance Operation To set SSD numbers: Action 1. If not already in User Maintenance mode, enter User Main- tenance mode. (See “To enter User Maintenance mode:” on page 4-3.) 2. At the 81 level, enter 02. 3. Press the HOLD key. 4.
Page 121: Set Text Message Replies
Set Text Message Replies Description This menu item specifies reply text messages. Operation To set Text Message Replies using either a large-display or small-display phone: Action 1. If not already in User Maintenance mode, enter User Main- tenance mode. (See “To enter User Maintenance mode:” on page 4-3.) 2.
Page 122: Set Verified Account Codes
Chapter 4. User Maintenance Action 13. To set additional text Messages, press the volume up or down key or press the HOLD key to move to the desired Send Text Message. 14. Repeat steps 9-13 until all Text Message Replies are entered.
Page 123 Action 4. Press the HOLD key. 5. Enter the Verified Account table number (001-500). 6. Press the HOLD key. 7. Press the HOLD key. 8. Enter up to ten-digit Verified Account Code. (All Verified Account Codes must be unique. If there is a matching entry entered, the System will not accept the entry and will double beep.) Note: To clear an entry or existing data, press the FLASH...
Page 124: Set Walking Trs Codes
Chapter 4. User Maintenance Set Walking TRS Codes Description You can assign Walking Toll Restriction Service (TRS) Codes for each extension. Operation To set Walking TRS Codes using either a large-display or small-display phone: Action 1. If not already in User Maintenance mode, enter User Main- tenance mode.
Page 125: Chapter 5. Key Telephone Features
Chapter 5. Key Telephone Features This chapter describes Key telephone features. Key telephones are proprietary digital phones that provide feature access through a combination of feature keys and access codes. This chapter covers the following topics: Key Telephone Absence Message...
Page 126 Chapter 5. Key Telephone Features Display Information Caller ID Display Information Large-Display Phone Small-Display Phone Changing the Display Contrast Do-Not-Disturb DP to DTMF Signal Conversion DSS/72 Console EM/24 Console Flash Flexible Function Keys Handsfree Answerback Handsfree Operation Headset Operation Hot Dial Pad...
Page 127 System Speed Dial Speed Dial Linking Speed Dial Name Assignments Station Lockout Timed Reminder Call Trunk Access CO Line Key Trunk Access Direct Trunk Access MCO Line Preference MCO Trunk Access Trunk Queuing Universal Night Answer to Page MCO Trunk Access Voice Recognition Volume Control Walking TRS Class of Service...
Page 128: Key Telephone
Chapter 5. Key Telephone Features Key Telephone As an example of a key telephone, Figure 1 illustrates the Panasonic model VB-44225. This model provides a large display that includes one-touch access to speed dial numbers, telephone features, and Help screens.
Page 129 Table 5-1. Absence Messages Message No. Message Text In Meeting At Lunch Out of Office Vacation Another Office Optionally, a return time can be input. Example Return Times for Absence Messages include: Input Display No input Return Return 9:00 Return 11:00 Return 6:15 1035 Return 10:35...
Page 130: Account Codes
Chapter 5. Key Telephone Features To cancel an Absence Message Action 1. Lift the handset or press the ON/OFF key. 2. Enter the Absence Message code (default = 729). 3. Press HOLD key. 4. Replace the handset or press the ON/OFF key.
Page 131: Non-Verified Account Codes
Non-Verified Account Codes Non-Verified Codes are not checked by the system for validity. Depending on the setting, the user can enter anything from 1-4 digits or 1-10 digits. Individual phones can be programmed to accept forced Account Codes (the user must enter a code for every call) or voluntary Account Codes (the user can enter a code, but doesn’t have to, for each call).
Page 132: Verified Account Codes
Chapter 5. Key Telephone Features To enter an account code during an outside call: Action 1. During a call, press the AUTO key. 2. Press the # key. 3. Enter the Account Code (up to 10 digits). 4. Press the # key.
Page 133 • Account Codes interact with TRS as shown in the following table: Forced or Not Forced Not Forced Forced 576-50-700 Verified or Non-Verified No Account Entry Non-Verified Extension Port Based TRS Class Verified Non-Verified TRS Class for Forced Account Code (FF1 0 19 0001) Verified DBS 576 (USA) issued September 2001...
Page 134: Attendant Group Calls
Chapter 5. Key Telephone Features Attendant Group Calls Description You can call the attendant group from any extension by dialing the designated attendant number. Operation To call an attendant group: Action 1. Lift the handset or press the ON/OFF key.
Page 135: Background Music
Action 3. Dial the phone number. 4. Press the REDIAL key. Hardware Requirements • Related Programming • FF1-0-03: Extension COS (Auto Repeat Dial) • FF3: Extension COS Assignment Considerations • Background Music Description If your System is set up to provide Background Music, music can be played from the speakers of idle telephones.
Page 136: Busy Override
Authors, and Publishers (ASCAP) or similar organizations to transmit radio or recorded music through the MOH and/or Background Music feature. Pana- sonic Telecommunication Systems Company, its distributors, and affiliates assume no liability should users of Panasonic equipment fail to obtain such a license. Related Programming •...
Page 137: Callback Request
Action 2. Dial the extension number. 3. Enter the Busy Override code (default = 9). Hardware Requirements • Related Programming • FF1-0-01: Splash Tone (Busy Override) • FF1-0-03: Extension COS (Manual DND Override Send) • FF1-0-03: Extension COS (Forced DND Override) •...
Page 138 Chapter 5. Key Telephone Features Operation To set a Callback Request: Action 1. Lift the handset or press the ON/OFF key. 2. Dial the extension number. 3. Enter the Callback Request code (default = 3). 4. Replace the handset after you hear the ringback tone.
Page 139: Call Forwarding
Call Forwarding Description Call Forwarding allows you to send your calls to another extension, to an outside line, or to Voice Mail. Call Forwarding can be set or canceled under the following conditions from either your own extension or from an alternate extension: •...
Page 140: Call Forwarding - Busy
Chapter 5. Key Telephone Features To cancel Call Forwarding-All Calls: Action 1. Lift the handset or press the ON/OFF key. 2. Enter the appropriate Cancel Call Forwarding code: • For your extension, enter 731. • For another extension, enter 751.
Page 141: Call Forwarding - No Answer
To cancel Call Forwarding - Busy: Action 1. Lift the handset or press the ON/OFF key. 2. Enter the appropriate Cancel Call Forwarding code: • For your extension, enter 732. • For another extension, enter 752. 3. If canceling Call Forwarding for another extension, dial the extension number.
Page 142: Call Forwarding-All Calls And Do-Not-Disturb
Chapter 5. Key Telephone Features To cancel Call Forwarding - No Answer: Action 1. Lift the handset or press the ON/OFF key. 2. Enter the appropriate Cancel Call Forwarding code: • For your extension, enter 733. • For another extension, enter 753.
Page 143: Call Hold
• You can set Call Forwarding - All Calls while Call Forwarding - No Answer and/or Call Forwarding - Busy are set. Canceling one mode only affects that mode; however, the other modes will remain set until canceled individually. • An auto camp-on to a busy extension will forward to the Call Forward No Answer destination.
Page 144: Floating Hold
Chapter 5. Key Telephone Features To retrieve a call placed on System Hold from an extension other than the one that put it there: Action 1. Press the line key that is flashing red. To retrieve a held call on a specific trunk: Action 1.
Page 145: Exclusive Hold
To retrieve a call from Floating Hold: Action 1. (A) Press the FF key assigned to the Floating Hold orbit number where the call is held. OR... (A) Enter the Floating Hold Pickup feature access code (default = *9). (B) Enter the Floating Hold orbit number 001-576 (CPC- 288/576), 001-099 or (CPC-288/576) (See considerations below.) Hardware Requirements...
Page 146: Broker's Hold
Chapter 5. Key Telephone Features To retrieve a call from Exclusive Hold: Action 1. Press the CO key on which the call is held. Hardware Requirements • Related Programming • FF1-0-01: Exclusive Hold (CO Key) • FF1-0-03: Extension COS (Hold Key Operation - System vs. Exclusive) Considerations •...
Page 147 There are two ways for an extension to park a call. One way is to park the call at the receiving extension and to retrieve the parked call at another extension by dialing the park answer code plus the parking extension number. The other way is to park the call at another extension and dial the park transfer answer code at the other extension to retrieve the call.
Page 148: Call Pickup
Call Park functions can be assigned to FF keys (see “Flexible Function Keys” on page 5-46). • No more than one Call Park Answer key may be assigned to a single telephone. • A Call Park Answer key may not be assigned to the EM/24 or DSS/72 console.
Page 149: Extension Group Pickup
• Extension Group Pickup • Extension Direct Pickup • Trunk Group Pickup • Trunk Direct Pickup Extension Group Pickup Extension Group Pickup allows you to pick up a direct ringing call (within your extension pickup group or in a different pickup group) without having to dial the number of the ringing extension. Three types of Extension Group Pickup are available: •...
Page 150: Extension Direct Pickup
Chapter 5. Key Telephone Features Action 3. Enter the number of the call pickup group (01-72) where the call is ringing. 4. Complete the call and replace the handset or press the ON/ OFF key. Hardware Requirements • Related Programming •...
Page 151: Trunk Group Pickup
Trunk Group Pickup Trunk Group Pickup allows you to answer calls ringing to any extension within your own MCO incoming trunk group. Operation To use Trunk Group Pickup: Action 1. Lift the handset or press the ON/OFF key. 2. Enter the Trunk Group Pickup code (default = 709). 3.
Page 152: Call Transfer
Chapter 5. Key Telephone Features Considerations • Calls in Exclusive Hold cannot be picked up. Call Transfer Description The System allows you to transfer calls to either another extension or to an outside number. The transferred calls can be either supervised or unsupervised. (You can also use the Camp-on feature to transfer a call to a busy extension.)
Page 153: Unsupervised Transfer
Action 3. When the call is answered, inform the third party of the transfer. 4. Complete the transfer: • If On-Hook Transfer is enabled for your Extension COS, complete the transfer by replacing the handset or pressing the ON/OFF key. •...
Page 154: Camping A Call Onto A Busy Extension
Chapter 5. Key Telephone Features Camping a Call Onto a Busy Extension Operation To camp a call onto a busy extension: Action 1. While on a call, press the HOLD key. 2. Dial the extension number to which the call is to be trans- ferred.
Page 155: Caller Id Call Log
• If a call is unsupervised transferred to a busy extension, the call will camp on to the busy extension. • To transfer to a outside party, it is best to use supervised transfer. If the trunk-to-trunk on-hook transfer restriction is enabled, a blind transfer will result in the loss of the second call but the second call will be kept on hold.
Page 156: Camp-On (Call Waiting)
Caller ID daughter circuit card on the Loop Start Trunk Card if a Loop Start Trunk receives the call. • ISDN (PRI-T Point) if ISDN card receives the call. • Large Display Telephone or 44-Series Small Display Telephone. Related Programming • FF1-0-01-0021: Caller ID Log Outgoing •...
Page 157 Also, beginning with CPC version 2.0, the busy party can reply with a text message that displays on the camping on phone. Any one of the following messages can be selected. Messages 6 to 9 and 0 have no default message text. All the messages can be changed through system programming. (see “Set Text Message Replies”...
Page 158 Chapter 5. Key Telephone Features To leave a text message while camped-on: Action 1. Press the MSG key. 2. Enter the Send Text Message number (1-9, 0). (See Table 3 on page 5-32 for the send text messages.) To reply to a text message: Action 1.
Page 159: Conference Calls
Conference Calls Description Conference Calls allow you to add another party to an existing conversation. With the standard system configuration, up to 4 optional Conference Card is installed, additional parties up to a total of 8 can participate in a conference call.
Page 160: Directory Numbers
This allows calls to the DN to appear on multiple telephones. The calls ring in on a specified basis - immediate, delayed, or no-ring. A telephone may only have one PDN (on up to three keys) but may have multiple NPDNs with up to three appearances of any one NPDN.
Page 161 Figure 5-2. Example Directory Number assignments for Extension 200 When a caller originates a call, the call appears on the first available PDN key. If all PDNs are unavailable, the call will select the EXT LED. When calls come in to a DN, the call appears on the first available DN key. If the call is to your PDN and no PDN key is available, the caller hears a busy tone.
Page 162 Chapter 5. Key Telephone Features Operation To originate a call using a Primary Directory Number: Action 1. Lift the handset or press the ON/OFF key. 2. If dialing an outside call, dial the outside line group access code (9, 81-84).
Page 163 DNs are not available for ISDN S-Point, pilot numbers of hunting groups, Voice Mail, ACD, API and for the Attendant group. • A PDN must be assigned to a telephone before a corresponding NPDN can be used. • TRS Class and ARS Routing is determined on an extension port basis regardless of the DN accessed.
Page 164: Display Information
Caller ID Display Information Prior to Version 3.0, the telephone would not display Caller ID information for an extension that was in use when a call was received. In Version 3.0 or higher, Caller ID information is displayed on the second line of an LCD display when an incoming call is received during conversation.
Page 165: Large-Display Phone
Large-Display Phone Figure 5-4. Large-Display Main Menu (shown in default idle condition) You can easily access and use many telephone features by pressing the soft key next to the desired Main Menu item. These items include: Personal Dial Contains PSD numbers. To scroll through the PSD Directory, press the NEXT or PREV buttons located beneath the display.
Page 166: Small-Display Phone
Chapter 5. Key Telephone Features Large-LCD Display During Idle The large display telephone may optionally be set to return to a selected idle screen after the user goes on-hook. If the Large-LCD Display During Idle setting (FF3-0-BSSC-04-11-HOLD) is set to 1 (allow), after moving to the desired menu is displayed, the user may enter ON/OFF PROG ## ON/ OFF to select the menu as the idle menu.
Page 167: Do-Not-Disturb
Do-Not-Disturb Description You can make an extension unavailable by activating the Do-Not-Disturb (DND) feature. When DND is activated, calls to that extension receive busy tone. You can set or cancel DND from either your extension or from an alternate extension. Operation To set DND for your own extension: Action...
Page 168: Dp To Dtmf Signal Conversion
Chapter 5. Key Telephone Features Hardware Requirements • Related Programming • FF1-0-03: Extension COS (Manual DND Override Send) • FF1-0-03: Extension COS (Forced DND Override) • FF1-0-03: Extension COS (DND Set/Clear) • FF1-0-03: Extension COS (DND Set/Clear Other) • FF1-2: Dial Plan •...
Page 169: Dss/72 Console
EM/24 Console Description The EM/24 is a 24-key console that can be attached to a key telephone. The 24 keys on the EM/24 can be programmed as Direct Station Select (DSS) keys for internal lines. In addition to providing direct station selection, the DSS keys also provide Busy Lamp Fields (BLFs) that allow you to monitor the status of other extensions.
Page 170: Flash
Chapter 5. Key Telephone Features Flash Description You can send a flash signal on your telephone to release an outside line and then either automatically reseize the same outside line or switch to extension dial tone status by pressing the FLASH or PROG key.
Page 171 Operation To assign Fixed Feature codes to an FF key: Action 1. Lift the handset or press the ON/OFF key. 2. Press the PROG key. 3. Press the FF key to be programmed. 4. Press the REDIAL key. 5. Enter the code to be programmed. (See Table 5 on page 5- 49.) 6.
Page 172 Chapter 5. Key Telephone Features To check a programmed FF key (Display Phone Only): Action 1. Lift the handset or press the ON/OFF key. 2. Press the CONF key. 3. Press the FF key to be checked. 4. Replace the handset or press the ON/OFF key.
Page 173 Status Handset Off-Hook Table 5-5. Feature access codes for FF key assignments Feature Description CO Trunk Key MCO Key Virtual Port Key BLF/DSS Outgoing BLF/DSS Immediate Ring BLF Delayed Ring BLF/DSS-No Ring 2-Way Box for Cabinet 1 2-Way Box for Cabinet 2 2-Way Box for Cabinet 3 2-Way Box for Cabinet 4 2-Way Box for Cabinet 5...
Page 174 Chapter 5. Key Telephone Features Feature Description Designated CO Access Button (for outgoing calls) Verified ID Code Send Floating Hold Answer Call Park Pickup (Ver. 2.0 or higher) Priority Message-Waiting: Send Priority Message-Waiting: Cancel Message-Waiting: Cancel Message-Waiting: Callback Call Forward (All): Set...
Page 175 Feature Description Day 2 Night 1 Night 2 (for 2-Way VM) Paging Meet-Me Answer Call Pickup Group-All Calls Call Pickup Group-CO Calls Only Call Pickup Group-designated (pick up a call in another Pickup Group) Direct Call Pickup CO Trunk Call Pickup Headset Mode On/Off Conference Key Transfer Key...
Page 176 Chapter 5. Key Telephone Features Feature Description VM Transfer Key 2 Variable Mode Call Logging Confirmation Mode Start Station Call Park Hold/Answer Station Call Park Hold Station Call Park Answer (Own Ext.) *65 Station Call Park Answer (Other Ext.) *66...
Page 177: Handsfree Answerback
Feature Description Login Key for CTAPI Note: The following feature keys were added with Version 3.0 Message and Voice Mail Key Silent Monitor Key Call Record Key Room Monitoring Set Key Room Monitoring Initiate Key Handsfree Answerback Description Handsfree Answerback allows you to answer an intercom call without lifting the handset. The System must be programmed for Voice Calling for you to use this feature.
Page 178: Handsfree Operation
Chapter 5. Key Telephone Features • Both the called and calling parties must belong to an Extension Class of Service (COS) that allows Voice Calling. Handsfree Operation Description Handsfree Operation allows you to use all available System features without lifting the handset. Any speakerphone can be operated handsfree.
Page 179: Hot Dial Pad
Operation To answer calls using the Headset Operation: Note: If Headset mode is already on, the following procedure turns it off. If Headset mode is off, this procedure turns it on. Action 1. Pick up the handset or press the ON/OFF key. 2.
Page 180: Hot Line
Chapter 5. Key Telephone Features Related Programming • FF1-0-01: * and # Keys for Hot Dial Pad • FF3 0: Hot Dial Pad Considerations Paging: The Hot Dial Pad cannot be used to initiate a page. Hot Line Description Hot Line enables you to immediately connect to another preassigned extension or speed dial number simply by lifting the handset.
Page 181: Last Number Redial
calling, you can make a voice call to another extension by entering the Tone-Voice Call feature access code. Operation To make a call using Intercom Calling: Action 1. Lift the handset or press the ON/OFF key. 2. Dial the extension number. 3.
Page 182: Line Appearances
Chapter 5. Key Telephone Features Operation To automatically redial the last number dialed: Action 1. Lift the handset or press the ON/OFF key. OR... Press a vacant CO key or enter a trunk access code. 2. Press the REDIAL key.
Page 183 Four DSS/BLF modes are available as follows: FF Key DSS/BLF Type Entry DSS Only (No (9 + Ext #) Pick Up/No Ring) DSS/BLF (81 + Ext #) Immediate Ring DSS/BLF Delayed (82 + Ext #) Ring DSS/BLF No Ring (83 + Ext #) Operation To assign a DSS/BLF key Action...
Page 184: Direct Line Appearances
The LED for a DL key will flash red on an incoming call even if the CO line is set to ring. If another extension answers the call, the LED on the telephone will light solid red. Operation Operation To originate a trunk call...
Page 185 Operation Operation To originate a trunk call To receive a call on an MCO key. To place a call on Exclusive Trunk Hold To place a call on System Trunk Hold To transfer a call Related Programming • FF1-0-02: ARS for MCO Access Code 1/Route Advance for MCO Access Code •...
Page 186: Message Key
Chapter 5. Key Telephone Features Message Key Description The System supports the MSG key on the VB-44225 large-display phone. This key provides the following functionality: • Message Wait Callback: If a callback message has been left by another extension, you can press the MSG key to place an automatic callback to that extension.
Page 187 MSG Accepted displays • Message lamp flashes at called exten- • MSG EXT XXX displays (where XXX Intercom dial tone • Telephone automatically dials exten- • Message lamp goes off when your call Intercom dial tone MSG Cleared displays Message lamp goes off...
Page 188: Mute Function
Chapter 5. Key Telephone Features • FF1-2: Dial Plan • FF3: Extension COS Considerations • The System has priority message waiting for 3rd-party Voice Mail. See “Voice Mail” on page 3- Mute Function Description Mute Function allows you to block outgoing audio to the other party while on a call.
Page 189: Offhook Monitor
Offhook Monitor Description Offhook Monitor lets you put a call on speaker while the handset is offhook. You can still communicate with the other party via the handset, but you will also be able to hear the other party on the phone’s speaker.
Page 190: Offhook Voice Announce
• During a conference call • During an OHVA or Busy override • Data Privacy is enabled • the receiving telephone is a 3rd party voice mail. Offhook Voice Announce Description You can interrupt a busy extension when making an Intercom Call, and then use the Off-Hook Voice Announce (OHVA) feature to make an announcement that only the called party can hear.
Page 191 Table 5-6. Text Message Replies Message No. Message Text Take A Message Please Hold Will Call Back Transfer Unavailable Operation To make an OHVA : Action 1. Lift the handset or press the ON/OFF key. 2. Dial the extension number. 3.
Page 192 Chapter 5. Key Telephone Features Action 3. Enter OHVA feature access code (default = 8) and announce the call to be transferred. 4. If transfer is: • Not accepted, retrieve the call by pressing the associ- ated flashing MCO key (if an appearing call) or by pressing the HOLD key (if a non appearing call).
Page 193: One-Touch Keys
One-Touch Keys Description You can use one-touch keys to store telephone numbers, speed dial numbers, or feature access codes. To dial the stored number, you go offhook and press the desired key. Operation To program a one-touch key for outside telephone numbers: Action 1.
Page 194 Chapter 5. Key Telephone Features To chain 2 to 6 SSD numbers to a single one-touch key: Action 1. Lift the handset or press the ON/OFF key. 2. Press the PROG key. 3. Press the one-touch key to be programmed.
Page 195: Onhook Dialing
Description The System allows you to make both internal and external pages and announcements. Internal pages are made via the System’s key telephone speakers. External pages are made through the speakers of an external paging system connected to the System.
Page 196: Meet-Me Answer
FF key LED lights solid green on the originator’s telephone. If someone in the paging group initiates a page, assigned FF key LEDs on all other telephones will light solid red until the page has been terminated.
Page 197: Reset Call
Fast Busy Tone and the words “Paging Time Out” will be displayed on the originating telephone’s display. Reset Call Description If you dial a busy extension, the System allows you to quickly dial another extension by simply pressing the last digit of the new extension number.
Page 198: Room Monitoring
To activate this feature, the monitored extension must enable the Room Monitor feature before the monitoring extension can listen to the sounds in the room. The monitored extension can be enabled using a SLT, DSLT, or Key Telephone. No special programming is required to allow an extension to enable the monitored mode.
Page 199 Additional operations may be performed from the monitored extension when it is in monitored mode: Action 1. Placing the handset back on-hook or pressing ON/OFF 2. Pressing digits 0-9, *, #, HOLD, PROG, CONF, AUTO, MSG, FF Key 3. Flash Note: When a monitored extension receives a call, the caller hears a busy tone.
Page 200: Silent Monitor
(or civilly actionable) to monitor telephone communications without giving prior warning to all participants. These laws do not make the Silent Monitor feature on a telephone system illegal. Before activating this feature, please check applicable state and federal laws.
Page 201 To initiate Silent Monitor: Action 1. Press ON/OFF + 768 + Extension number you want to monitor OR... Press the FF key assigned as a Silent Monitor Key + Exten- sion number you want to monitor* OR... Press only the Silent Monitor Key if the FF key has been preprogrammed to monitor a specific extension number.
Page 202: Speed Dialing
Chapter 5. Key Telephone Features Speed Dialing Description The System supports the following speed dial features: • Personal Speed Dial (PSD) • System Speed Dial (SSD) • Speed Dial Linking • Speed Dial Name Assignment Personal Speed Dial You can store frequently called numbers using the PSD feature. Up to 20 PSD numbers can be stored in PSD bins numbered 80-99.
Page 203 Action 3. Press the AUTO key. OR... Enter the Speed Dial Originate code (default = 80). 4. Enter the PSD bin number (80-99). 5. Complete the call and replace the handset or press the ON/ OFF key. To check a PSD number: Action 1.
Page 204: System Speed Dial
Chapter 5. Key Telephone Features • Storing a new number erases any previously stored data. • If the called party’s number and name are stored in the PSD code, that information appears on the display when you use the speed dial code.
Page 205 Action 2. (A) Press the PROG key. (B) Press the AUTO key. OR... (A) Enter the Speed Dial Set/Clear code (default = 710). 3. Enter the SSD bin number (00-79 or 000-799). 4. Dial the phone number. 5. Press the HOLD key. 6.
Page 206: Speed Dial Linking
The System can be programmed to allow SSD numbers to override toll restrictions. Speed Dial Linking You can automatically link together up to 6 SSD numbers in 1 PSD bin to handle telephone numbers longer than 24 characters. You can then dial the entire number by pressing the programmed PSD key or by entering the speed dial bin number.
Page 207 To link multiple SSD numbers to a PSD bin: Action 1. Determine the SSD bin numbers to be linked 2. Lift the handset or press the ON/OFF key. 3. (A) Press the PROG key. (B) Press the AUTO key. OR... (A) Enter the Speed Dial Set/Clear code (default = 710).
Page 208: Speed Dial Name Assignments
Considerations • Speed Dial Name Assignments You can assign names to PSD numbers from a key telephone without entering the programming mode. If allowed in the Extension Class of Service (COS), you can also assign names to SSD numbers. (PSD names can contain a maximum of 7 characters. SSD names can contain a maximum of 16 characters.)
Page 209 SSD Names: To set SSD names using a large-display or small-display phone: Action 1. Lift the handset or press the ON/OFF key. 2. Press the PROG key. 3. Press the * key. 4. Enter 1 for the SSD Name Assignment mode. 5.
Page 210 Chapter 5. Key Telephone Features Section 700 - Operation b. Press the fourth FF key from the left on the bottom row. To enter o: a. Press the third soft key from the top right. b. Press the third FF key from the left on the bottom row.
Page 211 Example 2. Small-display phone Refer to the following diagram to determine which one-touch key to press. (See step 7-8 above.) a b c d e f A B C D E F To enter D: a. Press the first one-touch key from the left on the bottom row. b.
Page 212: Station Lockout
Use the Station Lockout feature to limit use of your phone by others when you are away from your telephone. When the Station Lockout feature is in use, the TRS Class of your telephone is changed. Anyone using your telephone is limited to the calling abilities defined by this Lockout TRS Class.
Page 213 St. Lock Set displays Lock displays Intercom dial tone Enter ID Code displays Cleared St. Lock displays The telephone display returns to the nor- mal display. Intercom dial tone Enter Lock EXT # displays St. Lock Set displays Intercom dial tone...
Page 214 Without Walking TRS/Station Lockout Security Code, you cannot set the Station Lockout feature. 5-90 Intercom dial tone Enter Old ID displays Enter New ID displays Stored ID Code displays The telephone display returns to the nor- mal display. DBS 576 (USA) issued September 2001 Section 700 - Operation Result 576-50-700...
Page 215: Timed Reminder Call
Timed Reminder Call Description Your telephone can act as an alarm clock with the Timed Reminder Call feature. Operation To set the Timed Reminder Call feature: Action 1. Lift the handset or press the ON/OFF key. 2. Enter the Timed Reminder Set code (default = *31).
Page 216: Trunk Access
Chapter 5. Key Telephone Features Trunk Access Description The System supports the following ways to seize an idle trunk to make an outside code: • CO Line Trunk Access • Direct Trunk Access • MCO Line Preference • MCO Trunk Access CO Line Key Trunk Access You can access an outside line by pressing a CO line key.
Page 217: Mco Line Preference
To use Direct Trunk Access: Action 1. Lift the handset or press the ON/OFF key. 2. Enter the Direct Trunk Access code (default = 88). 3. Enter the desired trunk number. 4. Dial the phone number. Hardware Requirements • Related Programming •...
Page 218: Mco Trunk Access
Chapter 5. Key Telephone Features MCO Trunk Access The System supports up to 5 MCO groups for each MCO tenant group. You can seize an idle trunk from the MCO trunk group by entering the MCO access code. Operation To seize an idle trunk: Action 1.
Page 219: Trunk Queuing
When you try to originate a call by MCO (enter 9) and all outside lines in a trunk group are busy, the System can call you when a line becomes free. Simply pick up the handset and dial the telephone number when the Trunk Callback alert tone rings.
Page 220: Universal Night Answer To Page
Chapter 5. Key Telephone Features Universal Night Answer to Page Description During night mode, Universal Night Answer (UNA) sends incoming calls for selected trunks to ring external paging speakers. UNA calls can be picked up from any extension, provided the extension’s Class of Service allows UNA answer.
Page 221: Variable Mode
Variable Mode Description Variable Mode allows you to use the soft keys on a display phone to access selected features when your phone is in the following state: • While receiving intercom Dial Tone or during dialing - up to 10 functions •...
Page 222 Position 11 to 15 Position 16 to 25 Position 26 to 30 Hardware Requirements • A 44-Series Display Telephone or or the VB-43225 Large Display Telephone 5-98 The variable mode function executes Displays at Intercom Dial Tone/Intercom Dial Intercom Ringback Tone...
Page 223: Voice Recognition
FF4-2: Flexible Screens • FF3-0: Variable Modes Considerations • The small display telephone will exit variable mode after a variable mode function is executed. • The large display telephone will stay in variable mode after a function is executed. Voice Recognition Description Voice Recognition allows you to dial another extension or a speed dial number using verbal commands.
Page 224: Walking Trs Class Of Service
Chapter 5. Key Telephone Features To adjust ringer volume while your phone is idle: Action 1. Press the ON/OFF key. 2. Press the PROG key. 3. Enter 9, then 1 to adjust the incoming ring tone. OR... Enter 9, then 2 to adjust the intercom ring tone.
Page 225: Zip Mode
When Walking TRS COS is used, Wxxxx (where xxxx is the user’s extension number) appears in SMDR. Zip Mode Zip mode automatically answers calls when operating a Key Telephone in headset mode. Operation To enter or cancel Zip Mode: Action 1.
Page 226: Key Telephone
Chapter 5. Key Telephone Features Section 700 - Operation Considerations • Call forward takes precedence over zip mode. 5-102 DBS 576 (USA) issued September 2001 576-50-700...
Page 227 Chapter 6. DSLT Features This chapter describes features that are available with the Digital Single Line Telephone (DSLT). This chapter covers the following topics: Digital Single Line Telephone Absence Message Account Codes Non-Verified Account Codes Verified Account Codes Attendant Group Calls...
Page 228 Chapter 6. DSLT Features DP to DTMF Signal Conversion Flash Hot Line Intercom Calling Last Number Redial Message Waiting/Callback Offhook Signaling Offhook Voice Announce Onhook Dialing Paging Meet-Me Answer Reset Call Room Monitoring Speed Dialing Personal Speed Dial System Speed Dial Speed Dial Linking Station Lockout Timed Reminder Call...
Page 229: Chapter 6. Dslt Features
Digital Single Line Telephone Figure 1 illustrates the Digital Single Line Telephone (DSLT). For more information on DLST, see Section 751: Key Telephone/DSLT Quick Reference. Figure 6-1. DSLT Absence Message Description Extension users can leave text messages related to their phones when they are away. When the unattended extension is dialed, the text message displays on the caller’s phone.
Page 230 Chapter 6. DSLT Features Table 6-1. Absence Messages Message Text Displayed on Message No. Called Party’s Key Telephone In Meeting At Lunch Out of Office Vacation Another Office Optionally, a return time can be input. Example Return Times for Absence Messages include:...
Page 231: Account Codes
Related Programming • FF1 (System): Extension Class of Service Setting • FF3 (Extension): Extension Class of Service Assignment • FF8 (Maintenance): Absence Messages Considerations • Calling parties without a display get a busy signal, rather than the Absence Message. • Regardless of setting an Absence Message on a DID/DIL extension, DID/DIL calls are routed according to the trunk ringing setting.
Page 232 Chapter 6. DSLT Features Section 700 - Operation they will override the extension’s TRS Class. Thus, Verified Account Code users can “float” from phone to phone, placing calls that would normally be restricted on that phone. DBS 576 (USA) issued September 2001 576-50-700...
Page 233: Non-Verified Account Codes
Non-Verified Account Codes Non-Verified Account codes are voluntary codes. (i.e., You do not have to enter an account code before making a call.) You can assign Non-Verified Account codes to both incoming and outgoing calls. To assign an account code to an outgoing call, you enter the account code before making the call or during the call. To assign an account code to an incoming call, you enter the account code during the call.
Page 234: Attendant Group Calls
Chapter 6. DSLT Features Action 4. Press a vacant CO key or enter a trunk access code. 5. Dial the phone number. Hardware Requirements • An SMDR printer or external call accounting system is required to collect account code records. Related Programming •...
Page 235: Auto Repeat Dial
Operation To call an attendant group: Action 1. Lift the handset or press the ON/OFF key. 2. Enter the attendant pilot number (default = 0). Hardware Requirements • Related Programming • FF1-2: Dial Plan • FF3-0: Extension Number • FF5-0: Attendant Hunt Groups Considerations •...
Page 236: Background Music
Chapter 6. DSLT Features Hardware Requirements • Related Programming • FF1-0-03: Extension COS (Auto Repeat Dial) • FF3: Extension COS Assignment Considerations • Background Music Description If your System is set up to provide Background Music, music can be played from the speakers of idle telephones.
Page 237: Busy Override
Authors, and Publishers (ASCAP) or similar organizations to transmit radio or recorded music through the MOH and/or Background Music feature. Pana- sonic Telecommunication Systems Company, its distributors, and affiliates assume no liability should users of Panasonic equipment fail to obtain such a license. Related Programming •...
Page 238: Callback Request
Chapter 6. DSLT Features Considerations • You cannot break in on three-party conference calls. • The default for the Override Alert Tone is off. If the Override Alert Tone is enabled, the tone will be sent to both parties when a call is overridden. Callback Request Description If you dial a busy extension, Callback Request enables the System to call you back when that...
Page 239: Call Forwarding
• FF1-0-03: Extension COS (Callback Request Receive) • FF3: Extension COS • FF1-2-03: Dial Plan (Callback Cancel) Considerations • Call Forwarding Description Call Forwarding allows you to send your calls to another extension, to an outside line, or to Voice Mail.
Page 240: Call Forwarding - Busy
Chapter 6. DSLT Features To cancel Call Forwarding-All Calls: Action 1. Lift the handset or press the ON/OFF key. 2. Enter the appropriate Cancel Call Forwarding code: • For your extension, enter 731. • For another extension, enter 751. 3. If canceling Call Forwarding for another extension, dial the extension number.
Page 241: Call Forwarding - No Answer
Action 5. If canceling Call Forwarding for another extension, dial the extension number. 6. Replace the handset or press the ON/OFF key. Call Forwarding - No Answer When Call Forwarding - No Answer is set, a call will ring until the Call Forward - No Answer timer expires.
Page 242: Call Forwarding And Do-Not-Disturb
Chapter 6. DSLT Features Call Forwarding and Do-Not-Disturb The System allows you to set or cancel both Call Forwarding and Do-Not-Disturb (DND) for your own extension in one step. To cancel Call Forwarding and DND: Action 1. Lift the handset or press the ON/OFF key. 2.
Page 243: System Hold
• System Hold • Floating Hold • Exclusive Hold • Broker’s Hold • Call Park (Station) System Hold You can place either an outside or intercom call on System Hold. You can retrieve a call placed on System Hold from any extension that has a line appearance for the held call. Operation To place a call on System Hold: Action...
Page 244: Exclusive Hold
Chapter 6. DSLT Features Floating Hold is useful when the intended recipient of a call must be located via a page. The call can be placed in a Floating Hold “orbit” and that orbit number announced during the page. The paged party can then pick up the call by dialing the orbit number.
Page 245: Broker's Hold
Operation To place a call on Exclusive Hold: Action 1. While on a call, press the HOLD key. To retrieve a call from Exclusive Hold: Action 1. While on a call, press the HOLD key. Hardware Requirements • Related Programming •...
Page 246: Call Park
Chapter 6. DSLT Features Considerations • Call Park You can use the Call Park function to transfer a call, even if you cannot locate the intended recipient of the call. CO, Extension, and Network calls may be parked. There are two ways for an extension to park a call on the DBS 576. One way is to park the call at the receiving extension and to retrieve the parked call at another extension by dialing the park answer code plus the parking extension number.
Page 247: Call Pickup
You cannot park more than one call at a time. • No more than one Call Park Answer key may be assigned to a single telephone. • If two calls are on hold and the last call is parked, the other call is then considered the last held call.
Page 248 Chapter 6. DSLT Features Operation To use Extension Group Pickup - All Calls: Action 1. Lift the handset or press the ON/OFF key. 2. Enter the Extension Group Pickup - All Calls code (default = 701). 3. Complete the call and replace the handset or press the ON/ OFF key.
Page 249: Extension Direct Pickup
Extension Direct Pickup Extension Direct Pickup allows you to answer a call to another extension by dialing the number of the ringing extension. Operation To use Extension Direct Pickup: Action 1. Lift the handset or press the ON/OFF key. 2. Enter the Extension Direct Call Pickup code (default = 704). 3.
Page 250: Trunk Direct Pickup
Chapter 6. DSLT Features Related Programming • FF1-3: MCO - Inbound Trunk Group Members • FF1-2: Dial Plan Considerations • Trunk Direct Pickup Trunk Direct Pickup allows you to answer calls ringing on a specific trunk number. Operation To use Trunk Direct Pickup: Action 1.
Page 251: Unsupervised Transfer
Operation To supervise the transfer of a call to another extension: Action 1. While on a call, press the HOLD key. 2. Dial the extension number to which the call is to be trans- ferred. 3. When the call is answered, inform the third party of the transfer.
Page 252: Camping A Call Onto A Busy Extension
Chapter 6. DSLT Features To transfer a call to an outside number without supervising the transfer: Action 1. While on a call, press the HOLD key. 2. Enter a trunk access code. 3. Dial the number to which the call is to be transferred. 4.
Page 253: Camp-On (Call Waiting)
221 is forwarded to extension 225, calls that are transferred to extension 221 will be forwarded to extension 225. • Calls can be transferred from paging using supervised transfer. • If a call is unsupervised transferred to a busy extension, the call will camp on to the busy extension.
Page 254: Conference Calls
Chapter 6. DSLT Features To answer a Camp-on (Call Waiting) signal: Action 1. Replace the handset or press the ON/OFF key. 2. Lift the handset or press the ON/OFF key again to be con- nected to the waiting call. OR... Press the HOLD key.
Page 255: Do-Not-Disturb
Operation See Section 750 - Key Phone User Guide for operating instructions. Hardware Requirements • A Conference Card (VB-44120) must be installed in the System in order to conference more than four parties. Related Programming • FF1-0-03: Extension COS (8-Party Conference) •...
Page 256 Chapter 6. DSLT Features To set DND for your own extension: Action 1. Lift the handset or press the ON/OFF key. 2. Enter the DND Set/Cancel code (default = 720). 3. Replace the handset or press the ON/OFF key. To cancel DND for your own extension: Action 1.
Page 257: Dp To Dtmf Signal Conversion
Flash Description You can send a flash signal on your telephone to release an outside line and then either automatically reseize the same outside line or switch to extension dial tone status by pressing the FLASH key. Trunk programming determines whether your phone reseizes the outside line or switches to extension dial tone status.
Page 258: Hot Line
Chapter 6. DSLT Features Hardware Requirements • Related Programming • FF1-1: Flash Timer • FF2: Flash Pattern • FF2: Flash Key Operation • FF3: Flash on PROG (Recall) Considerations • Hot Line Description Hot Line enables you to immediately connect to another pre-assigned extension or speed dial number simply by lifting the handset.
Page 259 • Voice Calling: Extension calls are connected immediately, without a ringing tone. • Tone Calling: A ringing tone is sent to the called extension. Extension Class of Service (COS) programming determines whether the default for the originating extension is voice or tone calling. Regardless of the default, you can toggle between voice or tone calling by entering the Tone-Voice Call feature code.
Page 260: Last Number Redial
Chapter 6. DSLT Features Operation To make a call using Intercom Calling: Action 1. Lift the handset or press the ON/OFF key. 2. Dial the extension number. 3. If your extension is set for tone calling and you want to make a voice call, enter 1.
Page 261: Message Waiting/Callback
1. Lift the handset or press the ON/OFF key. 2. Dial the extension number. 3. While the telephone is still ringing, or when you hear the busy tone, enter the Message Wait Set code (default = 4). 4. Replace the handset or press the ON/OFF key.
Page 262: Offhook Signaling
Offhook Signaling sends a tone to a busy extension to indicate that another CO call has arrived or a call is camped on. 6-36 Intercom dial tone • Telephone automatically dials exten- • Message lamp goes off when your call Intercom dial tone Message lamp goes off...
Page 263: Offhook Voice Announce
• During a conference call • During an OHVA or Busy override • Data Privacy is enabled • the receiving telephone is a 3rd party voice mail. Offhook Voice Announce Description You can interrupt a busy extension when making an Intercom Call, and then use the Off-Hook Voice Announce (OHVA) feature to make an announcement that only the called party can hear.
Page 264: Onhook Dialing
If you make an OHVA to an SLT, the SLT user and the other party will hear the announcement. Onhook Dialing Description Onhook Dialing allows users to dial without lifting the handset. However, the Digital Single Line Telephone (DSLT) does not have a microphone so you must lift the handset to talk. Operation To use onhook dialing: Action 1.
Page 265: Paging
Description The System allows you to make both internal and external pages and announcements. Internal pages are made via the System’s key telephone speakers. External pages are made through the speakers of an external paging system connected to the System.
Page 266: Reset Call
Chapter 6. DSLT Features Hardware Requirements • External relays, amplifier, and speakers are required for external paging. Related Programming • FF1-0-02: Paging Override • FF1-0-03: Extension COS (Paging) • FF1-0-04: Trunk COS (Paging) • FF1-2: Dial Plan • FF2: Trunk COS •...
Page 267: Room Monitoring
To activate this feature, the monitored extension must enable the Room Monitor feature before the monitoring extension can listen to the sounds in the room. The monitored extension can be enabled using an SLT, DSLT, or Key Telephone. No special programming is required to allow an extension to enable the monitored mode.
Page 268 Chapter 6. DSLT Features To set up the monitoring extension: Action 1. Dial the monitoring extension access code (default 776) and the extension number of the monitored extension, OR... Press an FF key assigned the monitored access code and the extension number of the monitored extension, OR...
Page 269: Speed Dialing
If DND is enabled on either the monitoring or monitored extension, DND status is displayed on the calling extension’s telephone. • If the monitoring or monitored extension has an absence message set, the absence message will be displayed on the calling extension’s telephone. Speed Dialing Description The System supports the following speed dial features: •...
Page 270 Chapter 6. DSLT Features To dial a PSD number by entering the speed dial bin number: Action 1. Lift the handset or press the ON/OFF key. 2. If necessary, access an outside line. 3. Press the AUTO key. OR... Enter the Speed Dial Originate code (default = 80). 4.
Page 271: System Speed Dial
To indicate . . . Hyphen (-) DTMF Conversion After the Other Party Answers Indicates that the digits that follow are either a feature access code or an extension number. (Not needed if your System is set for Intercom Level.) See Note below. ** Indicates that the digits that follow are for an outside number and the System should seize the next available trunk when dialing.
Page 272: Speed Dial Linking
The system can be programmed to allow SSD Numbers to override toll restrictions. Speed Dial Linking You can automatically link together up to 5 SSD numbers in 1 PSD bin to handle telephone numbers longer than 24 characters. You can then dial the entire number by pressing the programmed PSD key or by entering the speed dial bin number.
Page 273 To link multiple SSD numbers to a PSD bin: Action 1. Determine the SSD bin numbers to be linked 2. Lift the handset or press the ON/OFF key. 3. Enter the Speed Dial Set/Clear code (default = 710). 4. Enter the PSD bin number (80-99). 5.
Page 274: Station Lockout
Use the Station Lockout feature to limit use of your phone by others when you are away from your telephone. When the Station Lockout feature is in use, the TRS Class of your telephone is changed. Anyone using your telephone is limited to the calling abilities defined by this Lockout TRS Class.
Page 275 To cancel Station Lockout feature for another extension: Action 1. Lift the handset. 2. Enter the Station Lockout Cancel for another extension fea- ture code (default = 748). 3. Dial the extension number to activate station lockout. 4. Enter the Walking TRS/Station Lockout security code. 5.
Page 276: Timed Reminder Call
Chapter 6. DSLT Features Timed Reminder Call Description Your telephone can act as an alarm clock with the Timed Reminder Call feature. Operation To set the Timed Reminder Call feature: Action 1. Lift the handset or press the ON/OFF key.
Page 277: Trunk Access
Trunk Access Description The System supports the following ways to seize an idle trunk to make an outside call: • Direct Trunk Access • MCO Trunk Access Direct Trunk Access Extensions can seize a specific trunk for outgoing calls. Extensions can also use Direct Trunk Access to test trunks or to access data trunks.
Page 278: Trunk Queuing
When you try to originate a call by MCO (enter 9) and all outside lines in a trunk group are busy, the System can call you when a line becomes free. Simply pick up the handset and dial the telephone number when the Trunk Callback alert tone rings.
Page 279: Universal Night Answer To Page
Operation To set Trunk Queuing: Action 1. Lift the handset or press the ON/OFF key. 2. Enter a trunk access code (9 or 81-84). 3. Enter the Callback Request code (default = 3.) 4. Press the ON/OFF key. 5. Wait for the Trunk Callback alert tone. To respond to the Trunk Callback alert tone: Action 1.
Page 280: Walking Trs Class Of Service
Chapter 6. DSLT Features To answer a UNA call using the UNA to Page Pickup code: Action 1. Lift the handset or press the ON/OFF key. 2. Enter the UNA to Page Pickup code (default = 705). Related Programming • FF2-0: Trunk Ring Assignments •...
Page 281 Action 6. Dial the phone number. 7. Replace the handset or press the ON/OFF key. Hardware Requirements • Related Programming • FF8-1-08: Walking TRS COS Code Considerations • The same Walking TRS COS code can be used on more than one extension. •...
Page 282 Chapter 6. DSLT Features Section 700 - Operation 6-56 DBS 576 (USA) issued September 2001 576-50-700...
Page 283: Chapter 7. Slt Features
Chapter 7. SLT Features Single Line Telephones (SLTs) are industry-standard 2500 sets. SLTs are not equipped with feature keys or line keys, so basic telephone operations are performed by pressing dialpad keys and/or using the switchhook. This chapter describes the following features that are available with SLTs.
Page 284 Chapter 7. SLT Features Offhook Signaling Offhook Voice Announce Paging Meet-Me Answer Reset Call Room Monitoring Speed Dialing Personal Speed Dial System Speed Dial Speed Dial Linking Station Lockout Timed Reminder Call Trunk Access Direct Trunk Access MCO Trunk Access Trunk Queuing Universal Night Answer to Page Walking TRS Class of Service...
Page 285: Absence Message
Messages 5 to 9 have no default message text. All the messages can be changed through system programming. Table 7-1. Absence Messages Message Text Displayed on Message No. Called Party’s Key Telephone In Meeting At Lunch Out of Office Vacation Another Office Optionally, a return time can be input.
Page 286: Account Codes
Chapter 7. SLT Features To cancel an Absence Message Action 1. Lift the handset. 2. Enter the Absence Message code (default = 729). 3. Flash the hookswitch. 4. Replace the handset. Related Programming • FF1 (System): Extension Class of Service Setting •...
Page 287: Non-Verified Account Codes
Non-Verified Account Codes can be assigned to outgoing calls. The user either enters the Code before accessing an outside line (for forced or voluntary Codes). Verified Account Codes Verified Account Codes entered by phone users must match a 4-digit code that has been preprogrammed into an Account Code Table.
Page 288 Chapter 7. SLT Features Action 5. Enter a trunk access code. 6. Dial the phone number. Hardware Requirements • An SMDR printer or external call accounting system is required to collect account code records. Related Programming • FF1-0-19: TRS Class for Forced Account Code •...
Page 289: Attendant Group Calls
Attendant Group Calls Description You can call the attendant group from any extension by dialing the designated attendant number. Operation To call an attendant group: Action 1. Lift the handset. 2. Enter the attendant pilot number (default = 0). Hardware Requirements •...
Page 290: Callback Request
Chapter 7. SLT Features Action 2. Dial the extension number. 3. Enter the Busy Override code (default = 9). Hardware Requirements • Related Programming • FF1-0-01: Splash Tone (Busy Override) • FF1-0-03: Extension COS (Manual DND Override Send) • FF1-0-03: Extension COS (Forced DND Override) •...
Page 291: Call Forwarding
To respond to the callback request: Action 1. Lift the handset. To cancel a Callback Request: Action 1. Lift the handset. 2. Dial the Callback Cancel code (default = 769). 3. Replace the handset. Hardware Requirements • Related Programming • FF1-0-03: Extension COS (Callback Request Send) •...
Page 292: Call Forwarding - Busy
Chapter 7. SLT Features To set Call Forwarding-All Calls: Action 1. Lift the handset. 2. Enter the appropriate Set Call Forwarding code: • For your extension, enter 721. • For another extension, enter 741. 3. If setting Call Forwarding for another extension, dial the number of the extension whose calls you wish to forward.
Page 293: Call Forwarding - No Answer
Action 4. Enter the destination number: • If forwarding to another extension, dial the extension number. • If forwarding to an outside number, press the # key then enter the SSD bin number. Note: Any outside number used for Call Forwarding must already be programed into speed dialing.
Page 294: Call Forwarding And Do-Not-Disturb
Chapter 7. SLT Features Action 4. Dial the destination number: • If forwarding to another extension, dial the extension number. • If forwarding to an outside number, press the # key then enter the SSD bin number. Note: Any outside number used for Call Forwarding must already be programed into speed dialing.
Page 295: Call Hold
• FF1-2: Dial Plan • FF3-0: Extension COS Assignment Considerations • Calls cannot be forwarded to an extension that already has Call Forwarding or DND activated. For example, extension 220 can only forward to extension 225 if 225 is not forwarded. •...
Page 296: Floating Hold (Retrieve Only)
Floating Hold and asks over the paging system that the desired party dial *9XXX to retrieve the held call. Note: Single Line Telephone (SLT) positions are not able to place a call on Floating Hold. However, an SLT can retrieve a call on floating.
Page 297: Exclusive Hold
Considerations • The number of floating hold orbits available may very depending on the Station Park /Floating Hold Pickup setting (FF1-0-02-0005). The floating hold pickup access code can set to *9 (default). The “*9” access code operates as follows: System Size Above 96 Exclusive Hold With Exclusive Hold, only the extension that held the call can retrieve it.
Page 298: Call Park
Chapter 7. SLT Features Operation To place a call on Broker’s Hold: Action 1. Pick up the first call. 2. Hookflash. 3. Pick up the second call. 4. Hookflash. Hardware Requirements • Related Programming • F1-0-03: Extension COS (Hookflash Control on SLTs - Broker’s Hold or Conference) •...
Page 299 To retrieve a call parked at the originating extension from another extension: Action 1. Lift the handset 2. Enter the Station Call Park Answer/Other Ext. code (default = 773). OR... Enter the Station Call Park/Floating Hold Answer code (default = *9) (Version 2.0 or higher). 3.
Page 300: Call Pickup
Chapter 7. SLT Features Call Pickup Description The System allows the following types of call pickup: • Extension Group Pickup • Extension Direct Pickup • Trunk Group Pickup • Trunk Direct Pickup Extension Group Pickup Extension Group Pickup allows you to pick up a direct ringing call (within your extension pickup group or in a different pickup group) without having to dial the number of the ringing extension.
Page 301: Extension Direct Pickup
To use Specified Group Pickup: Action 1. Lift the handset. 2. Enter the Specified Group Pickup code (default = 703). 3. Enter the number of the call pickup group (01-72) where the call is ringing. 4. Complete the call and replace the handset. Hardware Requirements •...
Page 302: Trunk Group Pickup
Chapter 7. SLT Features Trunk Group Pickup Trunk Group Pickup allows you to answer calls ringing to any extension within your own MCO incoming trunk group. Operation To use Trunk Group Pickup: Action 1. Lift the handset. 2. Enter the Trunk Group Pickup code (default = 709). 3.
Page 303: Call Transfer
Considerations • Calls on exclusive hold cannot be picked up. Call Transfer Description The System allows you to transfer calls to either another extension or to an outside number. The transferred calls can be either supervised or unsupervised. (You can also use the Camp-on feature to transfer a call to a busy extension.) Supervised Transfer When completing a supervised transfer, the transferring party remains on the line until the third party...
Page 304: Camping A Call Onto A Busy Extension
Chapter 7. SLT Features Operation To transfer a call to another extension without supervising the transfer: Action 1. While on a call, hookflash to place the call on hold. 2. Dial the extension number to which the call is to be trans- ferred.
Page 305: Camp-On (Call Waiting)
Considerations • On-Hook Transfer must be enabled for the transferring party’s Extension Class of Service (COS). • If the call is not answered by the third party before the Transfer Recall Timer expires, the call will recall to the transferring extension. •...
Page 306: Conference Calls
Chapter 7. SLT Features To use Manual Camp-on: Action 1. Lift the handset. 2. Dial the extension number. 3. Enter the Camp-On (Call Waiting) code (default = 2). 4. Remain on the line until the called party answers. To answer a Camp-on (Call Waiting) signal: Action 1.
Page 307: Do-Not-Disturb (Dnd)
Operation To establish a conference call: Action 1. While on a call, hookflash to place your current call on hold. 2. If adding an outside party, dial a trunk access code. 3. Dial the number of the party you wish to add to the call. 4.
Page 308 Chapter 7. SLT Features To cancel DND for your own extension: Action 1. Lift the handset. 2. Enter the DND Cancel code (default = 720). 3. Replace the handset. To set DND for another extension: Action 1. Lift the handset. 2.
Page 309: Flash Send
Flash Send Description Flash send allows you to send a flash to a CO line. Operation To send a flash on a CO line: Action 1. Hookflash to place the current CO call on hold. 2. Enter the SLT Flash Send access code (default = 765). Related Programming •...
Page 310: Intercom Calling
Chapter 7. SLT Features Intercom Calling Description The System provides two methods of intercom calling: • Voice Calling: Extension calls are connected immediately, without a ringing tone. • Tone Calling: A ringing tone is sent to the called extension. Extension Class of Service (COS) programming determines whether the default for the originating extension is voice or tone calling.
Page 311: Last Number Redial
To leave a message waiting indication: Action 1. Lift the handset. 2. Dial the extension number. 3. While the telephone is still ringing, or when you hear the busy tone, enter the Message Wait Set code (default = 4). 4. Replace the handset. 576-50-700...
Page 312: Offhook Signaling
(hookflash) to place the current call on hold and answer the incoming call. 7-30 Stutter dial tone Telephone automatically dials extension that set Message Waiting Indication Intercom dial tone DBS 576 (USA) issued September 2001...
Page 313: Offhook Voice Announce
• During a conference call • During an OHVA or Busy override • Data Privacy is enabled • Receiving telephone is a 3rd party voice mail. Offhook Voice Announce Description You can interrupt a busy extension when making an Intercom Call, and then use the Off-Hook Voice Announce (OHVA) feature to make an announcement.
Page 314: Paging
Description The System allows you to make both internal and external pages and announcements. Internal pages are made via the System’s key telephone speakers. External pages are made through the speakers of an external paging system connected to the System.
Page 315: Meet-Me Answer
Action 4. Make your announcement. 5. Replace the handset. Meet-Me Answer To answer a page using Meet-Me Answer: Action 1. Lift the handset. 2. Enter the Meet Me Answer code (default = ##). Hardware Requirements • External relays, amplifier, and speakers are required for external paging. Related Programming •...
Page 316: Room Monitoring
To activate this feature, the monitored extension must enable the Room Monitor feature before the monitoring extension can listen to the sounds in the room. The monitored extension can be enabled using an SLT, DSLT, or Key Telephone. No special programming is required to allow an extension to enable the monitored mode.
Page 317: Speed Dialing
Action 1. Placing the handset back on-hook 2. Pressing digits 0-9, *, # 3. Flash It is not possible to monitor an extension from an SLT telephone. Hardware Requirements • Related Programming •...
Page 318: Personal Speed Dial
Chapter 7. SLT Features Personal Speed Dial You can store frequently called numbers using the PSD feature. Up to 20 PSD numbers can be stored in PSD bins numbered 80-99. Operation To assign PSD numbers: Action 1. Lift the handset. 2.
Page 319: System Speed Dial
Speed Dial numbers can contain up to 24 characters. • Single Line Telephone SLT can only enter 0, 1-9, *, and #. If a pause, MCO code, intercom level, Dial Pulse (DP) - Dual Tone Multifrequency (DTMF) code, or SSD code needs to be programmed, use User Maintenance to program the speed dial.
Page 320: Speed Dial Linking
The system can be programmed to allow SSD Numbers to override toll restrictions. Speed Dial Linking You can automatically link together up to 6 SSD numbers in 1 PSD bin to handle telephone numbers longer than 24 characters. Alternatively, any combination of PSDs and SSDs can be manually linked together by pressing the keys in the desired sequence.
Page 321: Station Lockout
Use the Station Lockout feature to limit use of your phone by others when you are away from your telephone. When the Station Lockout feature is in use, the TRS Class of your telephone is changed. Anyone using your telephone is limited to the calling abilities defined by this Lockout TRS Class.
Page 322: Timed Reminder Call
Without Walking TRS/Station Lockout Security Code, you cannot set the Station Lockout feature. Timed Reminder Call Description Your telephone can act as an alarm clock with the Timed Reminder Call feature. 7-40 Intercom dial tone DBS 576 (USA) issued September 2001...
Page 323: Trunk Access
Operation To set the Timed Reminder Call feature: Action 1. Lift the handset. 2. Enter the Timed Reminder Set code (default = *31). 3. Enter the time you want the Timed Reminder Call to sound. (Enter the time in 24-hour format. For example, 0100 for 1 AM, 1300 for 1 PM).
Page 324: Direct Trunk Access
Chapter 7. SLT Features Direct Trunk Access Extensions can seize a specific trunk for outgoing calls. Extensions can also use Direct Trunk Access to test trunks or to access data trunks. Operation To use Direct Trunk Access: Action 1. Lift the handset. 2.
Page 325: Trunk Queuing
When you try to originate a call by MCO (enter 9) and all outside lines in a trunk group are busy, the System can call you when a line becomes free. Simply pick up the handset and dial the telephone number when the Trunk Callback alert tone rings.
Page 326: Universal Night Answer To Page
Chapter 7. SLT Features To respond to the Trunk Callback alert tone: Action 1. Lift the handset. Hardware Requirements • Related Programming • FF1-2: Dial Plan • FF1-0-03: Extension COS (Trunk Queuing) • FF3: Extension COS Considerations • Response to the Trunk Callback must be within 15 seconds or Trunk Queuing will be canceled. •...
Page 327: Walking Trs Class Of Service
Hardware Requirements • External paging speakers and associated equipment are not provided; they must be purchased separately. Considerations • The UNA Ringing port can be specified by tenant group or by trunk ring assignment. Walking TRS Class of Service Description Walking Toll Restriction Service (TRS) Class of Service (COS) allows an extension user to “carry”...
Page 328 Chapter 7. SLT Features Section 700 - Operation 7-46 DBS 576 (USA) issued September 2001 576-50-700...
Page 329: Appendix A. Ars And Trs Operation
Appendix A. ARS and TRS Operation Introduction This appendix provides an overview of the Toll Restriction Service (TRS) and Automatic Route Selection (ARS) features that are available with the DBS 576 PBX. • TRS provides the ability to block selected outgoing calls while allowing others. •...
Page 330: Detailed Description
Detailed Description This section provides a description of the TRS and ARS options on the DBS 576 PBX. TRS Features TRS Class Features Each trunk and extension is assigned to one of 50 TRS classes. Each TRS class is assigned a Day TRS level and a Night TRS level for each Trunk group.
Page 331: Ars/Trs Features
Section 700 - Operation Leading Digits Table The leading digits table considers the initial dialed digits in determining the restriction TRS level. Up to 10 digits can be considered. The digits may be any number 0, 1-9. In addition a wild card (*) may be used to occupy any digit position.
Page 332 ARS Level An ARS level is also assigned to each of the 50 TRS classes. This originator’s ARS value is used to determine if the caller can proceed to use a particular priority route based on the associated ARS requirement in the Route List (described later).
Page 333: Trs Configuration And Operation
Section 700 - Operation Time List Table Time List Table is used when the time of day, the day of week or the date affects the desired route. The Time List Table allows up to 50 patterns to be entered. Each pattern may specify up to five Route List patterns to used based on the current time of day.
Page 334: Trs Programming/Operation Overview
TRS Programming/Operation Overview The purpose of TRS is to restrict outside call origination based on the number dialed and the originator. As shown in Figure A-4 TRS Operation (Non-ARS) at the end of this appendix, up to 50 TRS Classes settings are assigned.
Page 335 Section 700 - Operation Figure A-1. TRS Flowchart Extension or trunk accesses trunk User dials digit System compares dialed digit(s) to Leading Digits Table Prefix Dial No exact entries match Match Is there a Prefix ID entry in Leading Digits Table? Wait for user to dial additional digit System compares...
Page 336: Example Trs Configuration
• Trunks 1-24 are in Trunk Group 1 and are to the local CO (exchange line) for local calls. In addition, long distance carriers are accessed using these trunks. • restricted to local telephone use only except for 1800, 1888 and calls to a city where a sister store and many suppliers are located •...
Page 337 Section 700 - Operation Implementation The configuration of this system is described in the following steps: The system needs are listed in Table 1, “Example - User Needs Worksheet,” on page 10. Most of the information is straight forward. The Day TRS and Night TRS classes are determined by assigning consecutive Class numbers to each unique calling need.
Page 338 Table A-1. Example - User Needs Worksheet Tenant Name XYZ Department Stores User Type User Extension (office, (or Trunk) Ports executive, lobby) (BSSC) and Numbers Executive 1101-1125 Buyers 1166 - 1175 General Office 1126-1165 Attendant Group 1176-1177 Retail floor 1178-1253 Warehouse 1254-1260 a.
Page 339 Section 700 - Operation Table A-2. Example - MCO Tenant/Trunk Groups Worksheet Tenant Name XYZ Department Stores Trunk Group Description Number (0-99) (Two-Way CO LS, Tie Line, FX, Two-Way CO (Exchange Line) Loop Start 576-50-700 Trunks in Trunk Group (Number/BSSC) etc.) DBS 576 (USA) issued September 2001 Tenant Number 1...
Page 340 From the User Needs and Tenant Trunk Groups Worksheets, TRS levels are determined. This list is created by reviewing the different calling needs and assigning the most restrictions to the lowest TRS level and working up to the least restriction level. Table A-3.
Page 341 Section 700 - Operation Next the Origination TRS Level is determined for each Trunk group per class. Using Table 1, “Example - User Needs Worksheet,” on page 10, each unique origination class is determined. Then using Table 3, “Example - Origination TRS Level Plan,” on page 12 the TRS level is determined for each class.
Page 342 Calls are screened by first considering the initial digits dialed. In this case, the first Prefix Dialed entry is a 1. This will look at any number that starts with 1. A * is available as a wild card. This represents any single digit 1-9.
Page 343 Section 700 - Operation In this case, Prefix ID 1 links calls that have a dialed prefix of 1. Several entries are made to determine the restriction TRS level and the Route Type. The call originator must have a Origination TRS Level exceeding 1 for the call to be allowed.
Page 344: Ars Configuration And Operation
ARS Configuration and Operation This section provides the following: • An overview of ARS. • An example ARS configuration. • Worksheets for planning and implementing an ARS plan. ARS/TRS Programming/Operation Overview The purpose of TRS is to restrict outside call origination based on the dialed number and the originator. The purpose of ARS is to automatically select the lowest cost route available for a call based on the dialed number.
Page 345 Section 700 - Operation Figure A-2. ARS/TRS Flowchart Page 1 of 2 Ext ens i onort r unkdi al sf i r st MCO Code( us ual l y" 9" ) Userdi al sdi gi t Sy st em compar es di al eddi gi t ( s )t o Leadi ngDi gi t s Tabl ePr ef i xDi al...
Page 346 Figure A-3. ARS/TRS Flowchart Page 2 of 2 Ti me Li stPat t er n Syst em sel ect sTi meLi st ass oci at edwi t h Day oft he W eek Fr om t heTi meLi stPat t er n t hesyst em det er mi nest he act i vet i meper i odandi t s associ at edRout eLi st...
Page 347: Example Ars Configuration
• 10 purchaser/buyer telephones 576-50-700 • restricted to local telephone use only except for 1800, 1888 and calls to another city where a sister store and many suppliers are located • restrict special calling numbers (976, 1900, outside operator, etc.) •...
Page 348 • restrict special calling numbers (976, 1900, outside operator, etc.) • public emergency numbers allowed • 25 executive office telephones • no time restriction • no calling restrictions • 2 attendant group phones • no restrictions during the day • local calls only at night to prevent abuse •...
Page 349 Section 700 - Operation Figure A-4. Example System Configuration Legacy System 75 Retail Floor Ext. 40 General Office Ext. 10 Buyer Ext. 25 Executive Ext. 2 Attendant Group Ext. 7 Warehouse Ext. 576-50-700 Trunks 1-24 Toll-Free Trunks 25, 26 (least expensive long distance) Foreign Exchange Trunks 27, 28...
Page 350 Figure A-5. Example Foreign Exchange Lines From City A to City B City B In this case we have two Foreign Exchange (FX) lines to a City B Central Office Exchange. Using these lines are like dialing directly from the City B exchange. We pay a flat fee for the FX line. There is no additional charge for calls to City B. For this example, there are three office exchange numbers in City B (555, 556, and 557) that we want to be able to call that are local calls.
Page 351 Section 700 - Operation Table A-7. Example - User Needs Worksheet Tenant Name XYZ Department Stores User Type User Extension (office, (or Trunk) Ports executive, lobby) (BSSC) and Numbers Executive 1101-1125 Buyers 1166 - 1175 General Office 1126-1165 Attendant Group 1176-1177 Retail floor 1178-1253...
Page 352 Table A-8. Example - MCO Tenant/Trunk Groups Worksheet Tenant Name XYZ Department Stores Trunk Group Description Number (0-99) (Two-Way CO GS, Tie Line, FX, etc.) Local CO (Exchange Line) Access Foreign Exchange lines to City B Toll-free outgoing numbers A-24 Tenant Number 1 Trunks in Trunk Group (Number/BSSC)
Page 353 Section 700 - Operation From the User Needs and Tenant Trunk Groups Worksheets, TRS levels are determined. This list is created by reviewing the different calling needs and assigning the most restrictions to the lowest TRS level and working up to the least restriction level. Table A-9.
Page 354 From the User Needs and Tenant Trunk Groups Worksheets, ARS levels are determined. This list is created by reviewing the different calling needs and assigning the least cost access levels to the lowest ARS level and working up to the highest cost ARS level. Table A-10.
Page 355 Section 700 - Operation Next the Origination TRS and ARS level and queuing point enable/disable operation is determined for each class. Using Table 7, “Example - User Needs Worksheet,” on page 23, each unique origination class is listed. Using Table 9, “Example - Origination TRS Level Plan,” on page 25 the TRS Level is determined for each class.
Page 356 Calls are screened by first considering the initial digits dialed. In this case, the first Prefix Dialed entry is a 1. This will look at any number that starts with 1. A * is available as a wild card. This represents any single digit 1-9.
Page 357 Section 700 - Operation In this case, Prefix ID 1 links calls that have a dialed prefix of 1. Several entries are made to determine the restriction TRS level and the Route Type. The call originator must have a Origination TRS Level exceeding 1 for the call to be allowed.
Page 358 If call routing varies by day of week or special day, then separate time lists must be prepared. In this example, weekday call routing varies from weekends and holidays. Therefore two time list tables are completed. When a call is made, the system will check to see if this is a special day listed in a Time List Table.
Page 359 Section 700 - Operation On weekends, the time of day is not a cost factor. Therefore there is only one time period used. Table A-15. Example -Time List Table 2 Day Of Week: Sun X Mon ___ Tue ___ Wed ___ Thu ___ Fri ___ Sat X Special Days: 0101, 0704, 1127, 1225 Time List...
Page 360: Route List Table
Each Route List Pattern consists of a one or more trunk groups in sequence to check for an available trunk. Before a route is considered, the required ARS level is compared to the originator’s ARS level. If the originator’s ARS level is greater than or equal to the required ARS level, the trunk group listed for the route will be searched for an available trunk.
Page 361 Section 700 - Operation In this example, there are only 5 route patterns needed. The first three use the same trunks to the local CO. The first pattern does not modify the dialed digits. The second pattern uses the Digit Modify Pattern to add the Equal Access Code prefix for Long Distance Carrier A (preferred in the day time).
Page 362 Section 700 - Operation A-34 DBS 576 (USA) issued September 2001 576-50-700...
Page 363: Index
Index About User Programming Absence Message DSLT Key Telephone Message No. and Text Key Telephone Absence Messages Setting Access Codes MCO Trunk 6-52 DSLT 5-94 Key Telephone 7-43 Access Groups 3-59 Trunks Account Codes DSLT Key Telephone Non-Verified Key Telephone...
Page 364 3-62 Voice Mail (Third Party) Call Forward ID Codes for Voice Mail Setting Call Forward No Answer Destination Extension Setting Call Forwarding All Calls 6-13 DSLT 5-15 Key Telephone Busy 6-14 DSLT 5-16 Key Telephone 7-10 Do-Not-Disturb 6-16 DSLT 5-18...
Page 365 5-32 Key Telephone 7-23 Callback 5-62 Message Key Message Waiting 6-35 DSLT 5-62 Key Telephone 7-29 Callback Request 6-12 DSLT 5-13 Key Telephone Caller ID Call Log 5-31 Key Telephone Setting Logging Extensions 3-11 Caller ID Alpha Tagging Caller ID Call Log...
Page 366 A-2, A-4 Dialing Analysis Dialing Restriction During Inbound Calls 3-21 DID Trunk Interface DID/DNIS/DDI Voice Mail ID Code (Third Party) Digit Modify Table Digital Key Line Telephone (DSLT) Features Attendant Group Calls Digital Key Telephones 3-31 Extension Interface 3-27 Digital Pad...
Page 367 5-44 Key Telephone DP to DTMF Signal Conversion 6-31 DSLT 5-44 Key Telephone DP/DTMF Single Line Telephones (SLTs) 3-32 Extension Interface DSLT (DIgital Single Line Telephone (DSLT) Illustration DSLT Features 5-45 DSS/72 Console 5-58 DSS/BLF Appearances DTMF Signal Conversion 6-31...
Page 368 5-45 DSS/72 5-45 EM/24 5-46 FF Keys Flash Send 7-27 Flash Signal 6-31 DSLT 5-46 Key Telephone Flash Transfer 3-47 Network 5-46 Flexible Function Keys 3-33 Flexible Numbering Plan Flexible Slot 3-33 Free Slot Floating Hold 6-17 DSLT 5-20 Key Telephone...
Page 369 ISDN/BRI S-Point Interface 3-32 Extension Interface ISDN/PRI S-Point Interface 3-32 Extension Interface 5-48 ANSWER 5-48 RELEASE Key Telephone Illustration Key Telephone Features Absence Message Account Codes 5-10 Attendant Group Calls 5-10 Auto Repeat Dial 5-11 Background Music 5-12 Busy Override 5-15...
Page 370 Background DSLT Key Telephone Music-on-Hold (Background) DSLT Key Telephone Music-on-Hold (MOH) Internal Hold Tone Mute Function DBS 576 (USA) issued September 2001 3-63 6-35 5-62 Key Telephone 5-5 4-23 4-37 5-33 5-32 4-17 4-15 3-27 4-10 3-24 3-24 4-11 3-25...
Page 371 5-64 Key Telephone 3-39 Name Assignments 3-40 Extension 3-43, 5-84 Speed Dial Names 4-13 Extension Network 3-47 Call Routing 3-47 Centralized Voice Mail 3-46 Network Attendant Reversion 3-45 Network BLF 3-47 Network Call Routing 3-47 Network Call Transfer 3-47 Network Centralized Attendant...
Page 372 Distinctive 3-54 Slide Ringing Line Preference Ringing Modes 3-51 System Ringing Types Room monitoring using DSLT Room monitoring using Key Telephone Room monitoring using SLT Route List Table Route Table RS Level for Non-ARS Routing 4-19 4-20 Schedule 4-15 Setting...
Page 373 4-40 Set Walking TRS Codes Signal Conversion DP to DTMF 6-31 DSLT 5-44 Key Telephone 5-76 Silent Monitor Single Line Telephone (SLT) Features Absence Message Account Codes Attendant Group Calls Busy Override Call Forwarding 7-18 Call Pickup 7-21 Call Transfer...
Page 374 Station Lockout 6-48 DLST 5-88 Key Telephone 7-39 Station Message Detail Recording (SMDR) 3-55 Call Records 3-56 Output Data Format Priority of Incoming Call Condition Codes Priority of Outgoing Call Condition Codes 3-16 Station Timers 3-17 Class Assignment Supervised Call Transfer...
Page 375 TRS Override 3-54 TRS Override on SSD Dialing TRS Programming/Operation Overview Trunk Access 5-92 CO Line Key Trunk Access Direct Trunk Access 6-51 DSLT 5-92 Key Telephone 7-42 6-51 DSLT 5-92 Key Telephone 6-51 DSLT 5-94 Key Telephone 7-42 5-93...
Page 376 5-100 Key Telephone 7-45 Walking TRS Codes 4-40 Setting 5-101 Zip Mode I-14 DBS 576 (USA) issued September 2001 576-50-700...

This manual is also suitable for:

Dbs-576 Vb44020 - dbs 576 port sys op Vb44030 - dbs 576hd sys fetop Dbs 576

Panasonic DBS-576HD Technical Manual

Chapter 1. About this Manual

Chapter 2. List of Features

Chapter 3. System Features

Chapter 4. User Maintenance

Chapter 5. Key Telephone Features

Chapter 6. DSLT Features

Chapter 7. SLT Features

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Summary of Contents for Panasonic DBS-576HD