HP EliteBook 8560w Maintenance And Service Manual
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HP EliteBook 8560w Maintenance And Service Manual

Hp elitebook 8560w mobile workstation
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HP EliteBook 8560w Mobile Workstation
Maintenance and Service Guide
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  • Page 1 HP EliteBook 8560w Mobile Workstation Maintenance and Service Guide...
  • Page 2 Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................ 7 Top ............................... 7 TouchPad ..........................7 Lights ........................... 8 Buttons and fingerprint reader ..................... 9 Keys ........................... 11 Front ..........................12 Right ..........................13 Left ............................. 14 Display ..........................
  • Page 6 Equipment guidelines ............... 43 Component replacement procedures ....................44 Service tag ......................... 44 Battery ..........................45 SIM ............................ 46 Service access cover ......................47 Expansion memory modules ..................... 48 RTC battery ........................50 WLAN module ........................51 WWAN module ........................53 Bluetooth module .......................
  • Page 7 5 Computer Setup ............................122 Starting Computer Setup ........................122 Using Computer Setup ........................122 Navigating and selecting in Computer Setup ..............122 Restoring factory settings in Computer Setup ..............123 Computer Setup menus ........................124 File menu ......................... 124 Security menu ........................
  • Page 8 Display .............................. 146 Index ................................. 152 viii...

  • Page 9: Product Description

    39.6 cm (15.6 in) HD+ AG LED WVA with webcam 39.6 cm (15.6 in) FHD AG LED WVA 39.6 cm (15.6 in) FHD AG LED WVA with webcam (for use with HP lt2510 EV-DO/LTE Mobile Broadband Module) 39.6 cm (15.6 in) FHD RGB UWVA display assembly with DreamColor 39.6 cm (15.6 in) FHD AG RGB LED UWVA Dream Color...
  • Page 10 Category Description In models that use dual-core processors, two SODIMM customer- accessible/upgradeable memory module slots supporting up to 16 GB of PC3-10600, 1333-MHz, DDR3 Supports dual-channel memory Supports the following configurations: ● 2048 MB Total System Memory (2048 x 1) ●...
  • Page 11 ● HP un2430 EV-DO/HSPA Mobile Broadband Module supporting GPS (After Market Option available) ● HP hs2340 HSPA+ Mobile Broadband Module supporting GPS (After Market Option not available) ● HP lt2510 EV-DO/LTE Mobile Broadband Module (available only for the 39.6 cm (15.6 in) FHD AG LED WVA display panel, part number 653275-001)—-After Market Option not available...
  • Page 12 120W SLIM Smart AC Adapter 8-cell 2.8 Ah (83 Wh) Li-ion battery 8-cell 2.8 Ah (75 Wh) Li-ion battery (Long-life) Support for 9-cell 73 Wh polymer HP ST09 Extended Life Battery (does not support HP Fast Charge) Chapter 1 Product description...
  • Page 13 Category Description Support for 9-cell 100 Wh cylindrical HP BB09 Ultra-Capacity Extended Life Battery (does not support HP Fast Charge) HP Fast Charge Technology Security Integrated fingerprint reader Full volume encryption Integrated smart card reader Security cable slot Trusted Platform Module (TPM) V.1.2...
  • Page 14 Category Description Windows Vista Enterprise 64 Windows 7 Enterprise 32 Windows 7 Enterprise 64 Windows 7 Ultimate 32 Windows 7 Ultimate 64 Certified: Microsoft WHQL SuSE Linux Novell Serviceability End-user replaceable parts: AC adapter Battery (system) Hard drive Memory module Optical drive Mini-PCI components (WLAN, WWAN, SIM) Chapter 1 Product description...

  • Page 15: External Component Identification

    External component identification TouchPad Component Description Left pointing stick button Functions like the left button on an external mouse. Center pointing stick button Functions like the center button on an external mouse. Pointing stick Moves the pointer and selects or activates items on the screen.

  • Page 16: Lights

    On: The computer is on. ● Off: The computer is off or in Hibernation. NOTE: For more information, refer to “HP QuickWeb” in this guide and to the HP QuickWeb software Help. ● Calculator light On: The Windows® calculator function is on. ●...

  • Page 17: Buttons And Fingerprint Reader

    ● Windows Vista—Select Start > Control Panel > System and Maintenance > Power Options ● Or refer to the HP Notebook Reference Guide. Wireless button Turns the wireless feature on or off but does not establish a wireless connection. Volume mute button...
  • Page 18 Web browser. NOTE: For more information, refer to “HP QuickWeb” in this guide and to the HP QuickWeb software Help. If your computer does not have HP QuickWeb software, the button does not perform any action or function.

  • Page 19: Keys

    Keys Component Description Displays system information when pressed in combination with the key. Function keys Execute frequently used system functions when pressed in combination with the key. Executes frequently used system functions when pressed in combination with a function key, or the key.

  • Page 20: Front

    ● Drive light Blinking white: The hard drive or optical drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Display release latch Opens the computer. Media Card Reader Supports the following digital card formats: ●...

  • Page 21: Right

    Right Component Description Audio-out (headphone) jack Produces sound when connected to optional powered stereo speakers, headphones, ear buds, a headset, or television audio. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset.

  • Page 22: Left

    Left Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. RJ-45 (network) jack Connects a network cable.

  • Page 23: Display

    On: The webcam is in use. Webcam (select models only) Records video and captures still photographs. To use the webcam, select Start > All Programs > HP > HP Webcam. Ambient light sensor Automatically adjusts the display brightness based on the lighting conditions in your environment.

  • Page 24: Rear

    Rear Component Description RJ-11 (modem) jack (select models only) Connects a modem cable. Power connector Connects an AC adapter. Chapter 2 External component identification...

  • Page 25: Bottom

    Bottom Component Description Battery bay Holds the battery. SIM slot Supports a wireless subscriber identity module (SIM). The SIM slot is located inside the battery bay. Battery release latch Releases the battery from the battery bay. Accessory battery connector Connects an optional accessory battery. Docking connector Connects an optional docking device.
  • Page 26 Component Description Bluetooth compartment Contains a Bluetooth device (select models only). Wireless and memory module Contains the hard drive, the wireless LAN module slot, compartments, and hard drive bay and the memory module slot. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or...

  • Page 27: Illustrated Parts Catalog

    Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. ● Product name (1). This is the product name affixed to the front of the computer. ●...

  • Page 28: Computer Major Components

    Computer major components Chapter 3 Illustrated parts catalog...
  • Page 29 Item Description Spare part number 39.6-cm (15.6 in) FHD RGB UWVA LCD display assembly with DreamColor For use in computer models without webcams 653277-001 For use in computer models with webcams 653278-001 Keyboard with pointing stick (includes pointing stick and pointing stick cable) For use in Belgium 652682-A41 Backlit keyboard, for use in Belgium...
  • Page 30 Item Description Spare part number For use in Norway 652682-091 Backlit keyboard, for use in Norway 652683-091 For use in Portugal 652682-131 Backlit keyboard, for use in Portugal 652683-131 For use in Russia 652682-251 Backlit keyboard, for use in Russia 652683-251 For use in Saudi Arabia 652682-171...
  • Page 31 Item Description Spare part number Bluetooth module (does not include Bluetooth module cable) 537921-001 NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is included in the Cable Kit, spare part number 652662-001. For information about Cable Kit contents, see Cable Kit on page Power button board...
  • Page 32 Item Description Spare part number i5-2540M, 2.60 GHz (Turbo up to 3.30), dual-core processor, 3 MB L3 cache, 4 threads, 35 657410-001 i5-2520M, 2.50 GHz (Turbo up to 3.20), dual-core processor, 3 MB L3 cache, 4 threads, 35 657409-001 (18) System board (includes replacement thermal material and VGA support bracket) For use with dual-core processors in all countries except China and Russia 652637-001...
  • Page 33 WWAN module HP hs2340 HSPA+ Mobile Broadband Module 632155-001 HP un2430 EV-DO/HSPA Mobile Broadband Module 634400-001 HP lt2510 EV-DO/LTE Mobile Broadband Module, requires Long Term Evolution (LTE) 634513-001 display panel, part number 653273-001 (35) Hard drive 750 GB, 7200 rpm...

  • Page 34: Display Components

    Display components Item Description Spare part number Display bezel For use on computer models with a webcam 652639-001 For use on computer models without a webcam 652640-001 39.6-cm (15.6 in) display panel HD+ WVA display panel 653271-001 FHD WVA display panel for use only with LTE module 653275-001 FHD WVA display panel 653273-001...
  • Page 35 Item Description Spare part number WLAN antennas and cables (included in the Cable Kit, spare part number 652662-001. For information about Cable Kit contents, see Cable Kit on page 29.) WWAN antennas and cables (included in the Cable Kit, spare part number 652662-001. For information about Cable Kit contents, see Cable Kit on page 29.)

  • Page 36: Plastics Kit

    Plastics Kit Item Description Spare part number Plastics Kit: 652664-001 Battery cover SD Card blank Optical drive weight saver Display latch button RJ-11 jack cover ExpressCard blank Inverter cover (2 are included—one for models with DreamColor and one for models without DreamColor) Chapter 3 Illustrated parts catalog...

  • Page 37: Cable Kit

    Cable Kit Item Description Spare part number Cable Kit: 652662-001 WWAN antenna WLAN antenna Bluetooth module cable RJ11 connector cable RJ45 connector cable Power connector cable TouchPad cable Cable Kit...

  • Page 38: Mass Storage Devices

    Mass storage devices Item Description Spare part number Hard drive bracket (included in the Hard Drive Hardware Kit, spare part number 644694-001) Hard drive 750 GB, 7200 rpm 633252-001 500 GB, 7200 rpm 634926-001 320 GB, 7200 rpm, Self Encrypting 626978-001 320 GB, 7200 rpm 641672-001...

  • Page 39: Miscellaneous Parts

    Miscellaneous parts Description Spare part number AC adapters 200-W AC adapter 645154-001 120-W AC adapter 645156-001 150-W AC adapter 646212-001 Power cords: For use in Argentina 490371-D01 For use in Australia 490371-011 For use in Brazil 490371-202 For use in Bulgaria 490371-021 For use in Denmark 490371-081...
  • Page 40 Description Spare part number Power cord for use in Taiwan (3-prong) 491683-AB1 Power cord for use in South Korea (3-prong) 491683-AD1 Power cord for use in South Africa (3-prong) 491683-AR1 Power cord for use in Israel (3-prong) 491683-BB1 Power cord for use in Argentina (3-prong) 491683-D01 Rubber Kit (includes rubber feet and rubber screw covers) 652663-001...

  • Page 41: Sequential Part Number Listing

    Sequential part number listing Spare part Description number 490371-001 Power cord for use in North America (3-pin) 490371-011 Power cord for use in Australia (3-pin) 490371-021 Power cord for use in Europe, the Middle East, and Africa (3-pin) 490371-031 Power cord for use in the United Kingdom and Singapore (3-pin) 490371-061 Power cord for use in Italy (3-pin) 490371-081...
  • Page 42 8 GB memory module (PC3-10600, 1333 MHz, DDR3) 634400-001 HP un2430 EV-DO/HSPA Mobile Broadband Module 634513-001 HP lt2510 EV-DO/LTE Mobile Broadband Module (requires Long Term Evolution panel) 634926-001 500 GB, 7200 rpm hard drive (includes hard drive bracket and screws) 641672-001...
  • Page 43 Spare part Description number 652644-001 Display enclosure for use on computer models without DreamColor displays (includes antennas) 652646-001 Display hinges (includes left and right hinges) 652647-001 Display latch with hook 652648-001 Service access cover 652649-001 Base enclosure 652650-001 RTC battery 652652-001 Top cover for use on computer models that include a fingerprint reader (includes TouchPad button and bracket)
  • Page 44 Spare part Description number 652682-031 Keyboard with pointing stick for use in the United Kingdom (includes keyboard and pointing stick cables) 652682-041 Keyboard with pointing stick for use in Germany (includes keyboard and pointing stick cables) 652682-051 Keyboard with pointing stick for use in France (includes keyboard and pointing stick cables) 652682-061 Keyboard with pointing stick for use in Italy (includes keyboard and pointing stick cables) 652682-071...
  • Page 45 Spare part Description number 652683-031 Backlit keyboard with pointing stick for use in the United Kingdom (includes keyboard and pointing stick cables) 652683-041 Backlit keyboard with pointing stick for use in Germany (includes keyboard and pointing stick cables) 652683-051 Backlit keyboard with pointing stick for use in France (includes keyboard and pointing stick cables) 652683-061 Backlit keyboard with pointing stick for use in Italy (includes keyboard and pointing stick cables) 652683-071...
  • Page 46 Spare part Description number 652687-001 Smart card bracket 652688-001 Optical drive bracket 652689-001 Ambient light sensor board (includes cable) 653019-001 DVD-ROM drive 653020-001 DVD±RW and CD-RW SuperMulti DL Combo Drive 653021-001 Blu-ray Disc ROM DVD±RW SuperMulti DL Combo Drive 653022-001 Blu-ray Disc R/RE DVD±RW SuperMulti DL Drive 653271-001 39.6-cm (15.6 in) HD+ WVA display panel...

  • Page 47: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Phillips P0 and P1 screwdrivers ● Torx 9 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 48: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 49: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

  • Page 50: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 51: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 52: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 95 screws and screw locks, in 15 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw and screw lock size and location during removal and replacement.

  • Page 53: Battery

    Battery Description Spare part number 8-cell, 83-Wh Li-ion battery 632427-001 8-cell, 75-Wh Li-ion battery 632425-001 9-cell, 73-Wh Li-ion extended life battery 634089-001 9-cell, 100-Wh Li-ion ultra-capacity extended life battery 634087-001 Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 54: Sim

    NOTE: If there is a SIM inserted in the SIM slot, it must be removed before disassembling the computer. Be sure that the SIM is reinserted in the SIM slot after reassembling the computer. Before removing the SIM, follow these steps: Shut down the computer.

  • Page 55: Service Access Cover

    Service access cover Description Spare part number Service access cover 652648-001 Before removing the service access cover, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 56: Expansion Memory Modules

    Expansion memory modules NOTE: Expansion memory slots are located in a compartment on the bottom of the computer. A computer having a system board with spare part number 652637-001 or 656213-001 has two memory module slots, which are called primary memory slots in this MSG. When you add or replace memory modules, slot 1 must be populated before slot 2 is populated.
  • Page 57 Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch (3) to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a primary expansion memory module. Component replacement procedures...

  • Page 58: Rtc Battery

    RTC battery Description Spare part number RTC battery 652650-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 59: Wlan Module

    WLAN module CAUTION: The WLAN module and the WWAN module are not interchangeable. Description Spare part number Atheros 802.11 3x3 a/g/n WiFI Adapter 630435-001 Intel Centrino Ultimate-N 6300 802.11 3x3 a/g/n WiFi Adapter 572511-001 Intel Centrino Advanced N 6205, 2x2 a/b/g/n WiFi Adapter 631954-001 Before removing the WLAN module, follow these steps: Shut down the computer.
  • Page 60 Remove the WLAN module (5) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch (6) to prevent incorrect insertion. Reverse this procedure to install the WLAN module. Chapter 4 Removal and replacement procedures...

  • Page 61: Wwan Module

    632155-001 HP un2430 EV-DO/HSPA Mobile Broadband Module 634400-001 HP lt2510 EV-DO/LTE Mobile Broadband Module (requires Long Term Evolution panel) 634513-001 Before removing the WWAN module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 62 Remove the WWAN module (4) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch (5) to prevent incorrect insertion. Reverse this procedure to install the WWAN module. Chapter 4 Removal and replacement procedures...

  • Page 63: Bluetooth Module

    Bluetooth module NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is included in the Cable Kit, spare part number 652662-001. For information about Cable Kit contents, see Cable Kit on page Description Spare part number Bluetooth module...
  • Page 64 Reverse this procedure to install the Bluetooth module. Chapter 4 Removal and replacement procedures...

  • Page 65: Hard Drive

    Hard drive Description Spare part number 750 GB, 7200 rpm hard drive 633252-001 500 GB, 7200 rpm hard drive 634926-001 320 GB, 7200 rpm , Self Encrypting hard drive 626978-001 320 GB, 7200 rpm hard drive 641672-001 256 GB solid-state drive (SSD) 653435-001 128 GB solid-state drive (SSD) 653434-001...
  • Page 66 Loosen the two Phillips M2.0×5.0 captive screws (2) that secure the smart card reader door to the computer. Open the smart card reader door until it rests on its hinges (1). Remove three Phillips M2.50×6.0 spring-loaded screws (2) that secure the hard drive to the computer.
  • Page 67 If it is necessary to replace the hard drive bracket, remove the four Phillips M3.0×3.0 hard drive bracket screws (1) from the sides of the hard drive. Lift the bracket (2) straight up to remove it from the hard drive. Reverse this procedure to reassemble and install the hard drive.

  • Page 68: Smart Card Reader

    Smart card reader Description Spare part number Smart card reader (includes door and cable) 652672-001 Before removing the smart card reader, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 69 Reopen the door (1), and then lift the smart card reader door straight up from the computer (2). If it is necessary to replace the smart card reader, remove the two Phillips M2.0×3.0 screws (1) that secure the smart card reader to the smart card reader door. Slide the smart card reader out of the smart card reader door (2) while allowing the cable to slide out of the door guide (3).

  • Page 70: Optical Drive

    Optical drive NOTE: All optical drive spare part kits include an optical drive bezel. Description Spare part number DVD-ROM Drive 653019-001 DVD±RW and CD-RW SuperMulti DL Combo Drive 653020-001 Blu-ray Disc ROM DVD±RW SuperMulti DL Combo Drive 653021-001 Blu-ray Disc R/RE DVD±RW SuperMulti DL Drive 653022-001 Before removing the optical drive, follow these steps: Shut down the computer.
  • Page 71 Remove the three Phillips M2.0×3.0 screws (1) that secure the optical drive bracket to the optical drive. Remove the optical drive bracket (2). Reverse this procedure to install an optical drive. Component replacement procedures...

  • Page 72: Keyboard

    Keyboard NOTE: For spare part numbers, see Computer major components on page Before removing the keyboard, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 73 Lift the rear edge of the keyboard and then rotate the keyboard (3) forward until it rests upside- down on top of the TouchPad. Release the ZIF connector for the keyboard cable (1), and then disconnect the cable from the system board (2).

  • Page 74: Primary Memory Module

    Primary memory module NOTE: Primary memory is installed under the keyboard. A computer having a system board with spare part number 652637-001 or 656213-001 has two memory slots (primary memory slots). When adding or replacing memory modules, slot 1 must be populated before slot 2 is populated.
  • Page 75 Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch (3) to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a primary memory module. Component replacement procedures...

  • Page 76: Top Cover

    Top cover The top covers include TouchPad button and bracket. Description Spare part number For use on computer models with a fingerprint reader 652652-001 For use on computer models without a fingerprint reader 652653-001 Before removing the top cover, follow these steps: Shut down the computer.
  • Page 77 Remove the following screws that secure the top cover to the base enclosure: ● Four Torx 9M2.5×4.0 screws in the battery bay (1) ● Three Torx 9M2.0×4.0 screws in the optical drive bay (2) ● Five Torx 9M2.5×6.0 screws from the front edge and middle of the computer (3) ●...
  • Page 78 Pull up the back edge (1) of the top cover, and then lift the cover (2) away at an angle. Reverse this procedure to install the top cover. Chapter 4 Removal and replacement procedures...

  • Page 79: Power Button Board

    Power button board Description Spare part number Power button board 652654-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 80 Remove the two Torx 9M2.5×4.0 screws (4) that secure the power button board to the top cover and then remove the power button board (5). Reverse this procedure to install the power button board. Chapter 4 Removal and replacement procedures...

  • Page 81: Function Button Board

    Function button board Description Spare part number Function button board (includes cable) 652665-001 Before removing the function button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 82 Disconnect the function button board cable (4) from the function button board. Reverse this procedure to install the function button board. Chapter 4 Removal and replacement procedures...

  • Page 83: Fingerprint Reader Board

    Fingerprint reader board Description Spare part number Fingerprint reader board (includes bracket) 652681-001 Before removing the fingerprint reader board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 84 Lift the fingerprint reader board (3) from the top cover. Reverse this procedure to install the fingerprint reader board. Chapter 4 Removal and replacement procedures...

  • Page 85: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board (included with top cover, spare part number 652652-001 and 652653-001) Before removing the TouchPad button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 86 Lift the TouchPad button board (4) from the top cover. Reverse this procedure to install the TouchPad button board. Chapter 4 Removal and replacement procedures...

  • Page 87: I/O Board

    I/O board Description Spare part number I/O board 652670-001 Before removing the I/O board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 88 Reverse this procedure to install the I/O board. Chapter 4 Removal and replacement procedures...

  • Page 89: Video Card Fan/Heat Sink Assembly

    Video card fan/heat sink assembly Description Spare part number Video card fan/heat sink assembly for use in computers with AMD FirePro M5950 and NVIDIA 652675-001 Quadro 1000M graphics cards Video card fan/heat sink assembly for use in computers with NVIDIA Quadro 2000M graphics 652677-001 cards Before removing the video card fan/heat sink assembly, follow these steps:...
  • Page 90 Lift the video card fan/heat sink assembly from the base enclosure (4). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink (1), (2), (3), and (4) and the system board (5), (6), (7), and (8), each time the heat sink is removed. Replacement thermal material is included with all heat sink and system board spare part kits.

  • Page 91: Processor Heat Sink

    Processor heat sink All heat sink spare part kits include replacement thermal material. Description Spare part number NOTE: The processor heat sink is included with the video card fan/heat sink assembly. Video card fan/heat sink assembly for use in computers with AMD FirePro M5950 and NVIDIA 652675-001 Quadro 1000M graphics cards Video card fan/heat sink assembly for use in computers with NVIDIA Quadro 2000M graphics...
  • Page 92 Remove the heat sink (2) from the computer. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the processor heat sink components (1) and system board components (2) each time the processor heat sink is removed. Thermal material is included with all heat sink and processor spare part kits. Reverse this procedure to install the processor heat sink.

  • Page 93: Graphics Card

    Graphics card NOTE: All graphics card spare part kits include replacement thermal material. Description Spare part number NVIDIA Quadro 1000M graphics card 652673-001 NVIDIA Quadro 2000M graphics card 652674-001 AMD FirePro M5950 graphics card 652676-001 Before removing the graphics card, follow these steps: Shut down the computer.
  • Page 94 Remove the graphics card (2) by sliding it away from the slot at an angle. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the graphics card components (1), (2), (3), and (4) and the system board components (5), (6), (7), and (8), each time the graphics card is removed.

  • Page 95: Processor

    Processor NOTE: All processor spare part kits include replacement thermal material. Description Spare part number Intel Core i7 processors, quad-core i7-2820QM, 2.30-GHz (Turbo up to 3.40) processor 8-MB L3 cache, 8 threads 657414-001 i7-2720QM, 2.20-GHz (Turbo up to 3.30) processor 6-MB L3 cache, 8 threads 657413-001 i7-2630QM, 2.00-GHz (Turbo up to 2.90) processor 6-MB L3 cache, 8 threads (not configurable 657412-001...
  • Page 96 Lift the processor (2) straight up and remove it. NOTE: The gold triangle (3) on the processor must be aligned with the triangle embossed on the processor slot when you install the processor. Reverse this procedure to install the processor. Chapter 4 Removal and replacement procedures...

  • Page 97: Modem Module

    Modem module NOTE: The modem module spare part kit does not include a modem module cable. The modem module cable is included in the Cable Kit, spare part number 652662-001. For information about Cable Kit contents, see Cable Kit on page Description Spare part number 56k v.92 MDC data/fax modem module...
  • Page 98 Disconnect the modem module cable (3) from the system board. Reverse this procedure to install the modem module. Chapter 4 Removal and replacement procedures...

  • Page 99: Audio/Usb 3.0 Board

    Audio/USB 3.0 board Description Spare part number Audio/USB 3.0 board (select models only) 652668-001 Before removing the audio/USB 3.0 board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 100 Disconnect the audio/USB 3.0 board (2) from the system board by lifting it out at an angle. Reverse this procedure to install the modem module. Chapter 4 Removal and replacement procedures...

  • Page 101: Speakers

    Speakers Description Spare part number Speaker 652669-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 102 Slide the display latch lock to the left and remove by pulling straight up from the base enclosure (4). Remove the display latch spring buttons: In the lower right corner of the base enclosure, remove the two Torx 9M2.0×4.0 screws (1) that secure the display latch spring button to the base enclosure.
  • Page 103 Remove the speakers (4) from the base enclosure. Reverse this procedure to install the speakers. Component replacement procedures...

  • Page 104: Expresscard/Usb 2.0 Assembly

    ExpressCard/USB 2.0 assembly Description Spare part number ExpressCard/USB 2.0 assembly 652680-001 Before removing the ExpressCard/USB 2.0 assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 105 Lift the assembly up (3) and remove the assembly from the base enclosure at a 45 degree angle (4). Reverse this procedure to install the ExpressCard/USB 2.0 assembly. Component replacement procedures...

  • Page 106: Northbridge Chip Heat Sink

    Northbridge chip heat sink Description Spare part number Northbridge chip heat sink NOTE: The Northbridge chip heat sink is included with the base enclosure assembly, spare part number 652649-001. Before removing the Northbridge chip heat sink, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 107 Remove the Northbridge chip heat sink from the system board (2). Reverse this procedure to install the Northbridge chip heat sink. Component replacement procedures...

  • Page 108: Rj-45 Connector Cable

    RJ-45 connector cable NOTE: The RJ-45 connector cable is included in the Cable Kit, spare part number 652662-001. Before removing the RJ-45 connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 109 Remove the RJ-45 connector cable from the base enclosure (3). Reverse this procedure to install the RJ-45 connector cable. Component replacement procedures 101...

  • Page 110: Power Connector Cable

    Power connector cable NOTE: The power connector cable is included in the Cable Kit, spare part number 652662-001. Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 111: System Board

    System board NOTE: All system board spare part kits include replacement thermal material and VGA support bracket. NOTE: Models that support quad-core processors have four memory slots. Models that support dual-core processors have two memory slots. Description Spare part number For use with dual-core processors 652637-001 For use with quad-core processors...
  • Page 112 Remove the system board: Position the computer right-side up, with the front toward you. Remove the tape (1) that secures the cabling to the system board. Remove the screws (2) that secure the plastic bracket to the system board, and then remove the bracket (3).

  • Page 113: Rj-11 Connector Cable

    Remove the three Torx 9M2.5×4.0 screws (2) that secure the system board to the base enclosure. Remove the two Torx 9M2.0×8.0 screws (3) that secure the system board to the optical drive connector. Remove the system board (4) from the base enclosure. Reverse the preceding procedure to install the system board.
  • Page 114 Video card fan/heat sink assembly (see Video card fan/heat sink assembly on page Processor heat sink (see Processor heat sink on page System board (see System board on page 103) Remove the RJ-11 connector cable: Position the computer right-side up, with the front toward you. Remove the RJ-11 connector cable from the clips and routing channel built into the base enclosure.

  • Page 115: Service Access Cover Latch

    Service access cover latch NOTE: The service access cover latch is included with the base enclosure assembly, spare part number 652649-001. Before removing the service access cover latch, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 116 Remove the service access cover latch from the base enclosure (2), ensuring that the spring (3) remains intact with the service access cover latch. Reverse this procedure to install the service access cover latch. 108 Chapter 4 Removal and replacement procedures...

  • Page 117: Battery Latch

    Battery latch NOTE: The battery latch is included with the base enclosure assembly, spare part number 652649-001. Before removing the battery latch, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 118 Remove the battery latch from the base enclosure (3). Reverse this procedure to install the battery latch. 110 Chapter 4 Removal and replacement procedures...

  • Page 119: Security Lock

    Security lock NOTE: The security lock is included with the base enclosure assembly, spare part number 652649-001. Before removing the security lock, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 120 Reverse this procedure to install the security lock. 112 Chapter 4 Removal and replacement procedures...

  • Page 121: Display Panel

    Display panel Description Spare part number HD+ WVA display panel 653271-001 FHD WVA display panel for use only with LTE module 653275-001 FHD WVA display panel 653273-001 NOTE: The display panel can be removed separately from the display assembly. Before removing the display panel, follow these steps: Shut down the computer.
  • Page 122 Flex the top (1) of the bezel from the inside edge until it disengages from the display back cover. Flex the inside edge of the left side and the right side (2) of the bezel until it disengages from the display back cover. Flex the bottom (3) of the bezel from the inside edge until it disengages from the display back cover.
  • Page 123 Remove the display panel (2). Reverse this procedure to install the display panel. Component replacement procedures 115...

  • Page 124: Display Assembly

    Display assembly Description Spare part number 39.6-cm (15.6 in) FHD RGB UWVA LCD display assembly with DreamColor: For use in computer models without webcams 653277-001 For use in computer models with webcams 653278-001 NOTE: It is not necessary to remove the display panel in order to remove the display assembly. However, for access to the webcam module, WLAN module, or WWAN module, you must remove the display panel.
  • Page 125 Remove the tape from along the back edge of the system board (4). CAUTION: Support the display assembly when removing the display screws in the following steps. Failure to support the display assembly can result in damage to the assembly and other components.
  • Page 126 Lift the display assembly (3) straight up from the base enclosure and remove it. If it is necessary to replace the display hinges, remove them from the hinge cover. The left and right display hinges are available using spare part number 652646-001. If it is necessary to remove the cable routing tray, remove the five Phillips M2.0×3.0 screws (1) that secure the cable routing tray to the display enclosure.
  • Page 127 Pull the tray (2) away from the display enclosure. Remove the end cap (3) from the tray, and then remove the cables (4). If it is necessary to replace the webcam module or ambient light sensor from the display enclosure, release the ZIF connector (1) for the webcam cable and disconnect the cable (2). Then release the ZIF connector (3) for the ambient light sensor cable (4) and disconnect the cable.
  • Page 128 If it is necessary to replace the webcam/ambient light sensor cable, disconnect the cable from the ambient light sensor board (1), and then remove the cable (2). If it is necessary to replace the WWAN antenna cables, detach the WWAN antenna transceivers (1) from the adhesive on the back cover, and then release the cables from the clips (2) that secure the cables to the display back cover.
  • Page 129 If it is necessary to replace the WLAN antenna cables, detach the WLAN antenna transceivers (1) from the adhesive on the back cover, and then release the cables from the clips (2) that secure the cables to the display back cover. Reverse this procedure to reassemble and install the display assembly.

  • Page 130: Computer Setup

    Computer Setup Starting Computer Setup Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load. NOTE: Some of the Computer Setup menu items listed in this guide may not be supported by your computer.

  • Page 131: Restoring Factory Settings In Computer Setup

    To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File >...

  • Page 132: Computer Setup Menus

    Computer Setup menus The menu tables in this section provide an overview of Computer Setup options. NOTE: Some of the Computer Setup menu items listed in this chapter may not be supported by your computer. File menu Select To do this ●...

  • Page 133: Security Menu

    User Tools Change Password Enter, change, or delete a BIOS administrator password. HP SpareKey Enrollment Enroll or reset HP SpareKey, which is a set of security questions and answers used if you forget your password. Anti Theft AT-p Enable/disable Anti-Theft Protection.

  • Page 134: System Configuration Menu

    System Configuration menu NOTE: Some of the listed System Configuration options may not be supported by your computer. Select To do this Language Change the Computer Setup language. ● Boot Options Set a Startup Menu delay (in seconds). ● Set the Multiboot Express Boot Popup delay (in seconds).
  • Page 135 Availability of these options varies by computer model. ● Enable/disable secondary battery fast charge (enabled by default). ● Enable/disable HP QuickLook (enabled by default). ● Enable/disable Preboot Authentication on HP QuickLook Boot (enabled by default). ● Enable/disable HP QuickWeb (enabled by default).
  • Page 136 Select To do this ● Built-In Device Options Enable/disable the wireless button state (enabled by default). ● Enable/disable embedded WLAN device radio (select models only; enabled by default). ● Enable/disable the embedded Bluetooth device radio (enabled by default). ● Enable/disable the Network Interface Controller (NIC) (enabled by default).
  • Page 137 Select To do this ● AMT Options Enable/disable Firmware Verbosity. ● Enable/disable AMT Setup Prompt (Ctrl+P). ● Enable/disable USB Key Provisioning Support. ● Enable/disable Unconfigure AMT on next boot. ● Select Terminal Emulation Mode. ◦ ANSI ◦ VT100 ● Enable/disable Firmware Progress Event Support. ●...

  • Page 138: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Length 25.2 cm 9.9 in Width 37.4 cm 14.7 in Height (front to rear) 3.2 to 3.7 cm 1.28 to 1.45 in Weight (equipped with 39.6-cm (15.6-in) HD+ display, NV 2.89 kg 6.37 lbs Graphics, DVD drive, 1-GB DIMM, 160-GB hard drive, WLAN module, 8-cell battery) Input power...

  • Page 139: Cm (15.6-In) Hd+ Display Specifications

    39.6-cm (15.6-in) HD+ display specifications Metric U.S. Dimensions Height 20.9 cm 8.25 in Width 35.9 cm 14.15 in Diagonal 39.6 cm 15.6 in Surface treatment Anti-glare Contrast ratio 300:1 (typical) Refresh rate 60 Hz Brightness 200 nits (typical) Pixel resolution Pitch 0.2151 mm Format...

  • Page 140: Hard Drive Specifications

    Metric U.S. 142 ppi Viewing angle 60/60/50/50 (Left/Right/Down/Up) (minimum) or 70/70/60/60 (Left/Right/Down/Up) (typical) Hard drive specifications 500-GB* 320-GB* 250-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm Width 70 mm 70 mm 70 mm Weight 101 g 101 g 101 g Interface type SATA SATA...

  • Page 141: Blu-Ray Disc Rom Dvd±Rw Supermulti Dl Combo Drive

    Disc diameter Standard disc 12 cm (4.72 in) Mini disc 8 cm (3.15 in) Disc thickness 1.2 mm (0.047 in) Track pitch 0.74 µm Access time Random < 175 ms < 230 ms Full stroke < 285 ms < 335 ms Audio output level Line-out, 0.7 Vrms Cache buffer...

  • Page 142: Blu-Ray Disc Rom Combo Drive

    Applicable disc Read: Write: Access time Random 170 ms 170 ms 230 ms Cache buffer 8 MB Data transfer rate 24X CD-ROM 3,600 KB/sec 8X DVD 10,800 KB/sec 24X CD-R 3,600 KB/sec 16X CD-RW 2,400 KB/sec 8X DVD+R 10,800 KB/sec 4X DVD+RW 5,400 KB/sec 8X DVD-R...

  • Page 143: Dvd-Rom Drive Specifications

    Applicable disc Read: Write: 16X CD-R 2,400 KB/sec 10X CD-RW 1.500 KB/sec 8X DVD+R 10,800 KB/sec 8X DVD+RW 10,800 KB/sec 8X DVD-R 10,800 KB/sec 6X DVD-RW 8,100 KB/sec 4X DVD+R Dual Layer 5,400 KB/sec 4X DVD-R Dual Layer 5,400 KB/sec 5X DVD-RAM 6,750 KB/sec 2X BD-ROM...

  • Page 144: Backup And Recovery

    NOTE: For detailed instructions, perform a search for these topics in Help and Support. NOTE: In case of system instability, HP recommends that you print the recovery procedures and save them for later use. Backing up your information Recovery after a system failure is as complete as your most current backup. You should create system repair discs (select models only) and your initial backup immediately after software setup.

  • Page 145: Performing A Recovery

    To create a screen shot: Display the screen you want to save. Copy the screen image: To copy only the active window, press alt+fn+prt sc. To copy the entire screen, press fn+prt sc. Open a word-processing document, and then select Edit > Paste. The screen image is added to the document.

  • Page 146: Using The Windows Recovery Tools

    Recovery disc (both purchased separately). For additional information, refer to the “Using a Windows 7 operating system DVD (purchased separately)” section in this guide. If the Windows partition and the HP Recovery partition are listed, restart the computer, and then press before the Windows operating system loads.

  • Page 147: Using A Windows 7 Operating System Dvd (Purchased Separately)

    Computer, click Manage, and then click Disk Management. NOTE: If the HP Recovery partition is not listed, you must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery disc (both purchased separately). For additional information, refer to the “Using a Windows 7 operating system DVD (purchased separately)”...

  • Page 148: Backing Up Your Information

    NOTE: For detailed instructions, perform a search for these topics in Help and Support. NOTE: In case of system instability, HP recommends that you print the recovery procedures and save them for later use. Backing up your information Recovery after a system failure is as complete as your most current backup. You should create your initial backup immediately after software setup.

  • Page 149: Performing A Recovery

    NOTE: Be sure that the computer is connected to AC power before you start the backup process. NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. Select Start > All Programs > Maintenance > Backup and Restore Center. Follow the on-screen instructions to back up your entire computer (select models only) or your files.

  • Page 150: Using F11

    If possible, back up all personal files. If possible, check for the presence of the Windows partition and the HP Recovery partition. To find the partitions, select Start > Computer.
  • Page 151 CAUTION: Using a Windows Vista operating system DVD completely erases hard drive contents and reformats the hard drive. All files you have created and any software installed on the computer are permanently removed. When reformatting is complete, the recovery process helps you restore the operating system, as well as drivers, software, and utilities.

  • Page 152: Power Cord Set Requirements

    Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 153 Country/region Accredited agency Applicable note number Sweden SEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 154: Recycling

    NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that might require special handling at end-of-life. Disposal of mercury may be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at http://www.eiae.org.
  • Page 155 Perform the following steps to disassemble the display assembly: Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly.
  • Page 156 Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). Remove all screws (1) that secure the display panel assembly to the display enclosure. Remove the display panel assembly (2) from the display enclosure. Turn the display panel assembly upside-down. Remove all screws that secure the display panel frame to the display panel.
  • Page 157 Remove the display panel frame (2) from the display panel. Remove the screws (1) that secure the backlight cover to the display panel. Lift the top edge of the backlight cover (2) and swing it outward. Remove the backlight cover. Turn the display panel right-side up.
  • Page 158 Turn the display panel upside-down. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. Remove the backlight frame from the display panel. Remove the backlight from the backlight frame. Disconnect the display panel cable (1) from the LCD panel.
  • Page 159 Release the tape (4) that secures the LCD panel to the display rear panel. Remove the LCD panel. Recycle the LCD panel and backlight. Display 151...
  • Page 160 Index Symbols/Numerics battery release latch 17 buttons 1394 port, identifying 14 BIOS administrator password calculator 10 center TouchPad 7 Blu-ray Disc R/RE DVD±RW left TouchPad 7 AC adapter, spare part number SuperMulti DL Drive optical drive eject button 13 31, 34 removal 62 pointing stick 7 ambient light sensor...
  • Page 161 26, 35 number 26 spare part number 48 HP QuickLook 127 display enclosure, spare part ExpressCard blank, illustrated 28 HP SpareKey enrollment 125 number 27, 34, 35 ExpressCard board, spare part display hinge covers, spare part number 35 number 35...
  • Page 162 keys Northbridge chip heat sink external monitor 13 esc 11 removal 98 product description 4 fn 11 num lk key, identifying 11 USB 2.0 14 function 11 num lock light 8 USB 3.0 13 num lk 11 USB charging 14 Windows applications 11 power button board operating system, product...
  • Page 163 5 Security menu 125 specifications serviceability 6 always prompt for HP Blu-ray Disc ROM Drive 134 webcam 3 SpareKey enrollment 125 Blu-ray Disc ROM DVD±RW wireless 3 Automatic DriveLock 125 SuperMulti DL Combo Drive product name 1 change password 125...
  • Page 164 USB charging port 14 USB legacy support 122, 126 USB port, identifying 14 User management 125 vents, identifying 14, 17 VGA port spare part number 35 Virtualization Technology 127 volume mute button, identifying 9 webcam identifying 15 product description 3 spare part number 35 webcam light, identifying 15 webcam module, spare part...

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