Epson P4000 - Multimedia Storage Viewer Product Support Bulletin
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Epson P4000 - Multimedia Storage Viewer Product Support Bulletin

Multimedia storage viewer
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EPSON
Date:
2/25/2010
PSB #:
PSB.2010.03.002
Reference:
TE09-0219 Rev. A
Product(s):
Epson P-4000 Multimedia Storage Viewer
Subject:
New Firmware Release version 04.52
This bulletin was created to inform you of a firmware update that provides upgrades to the
P-4000.
Description of Change:
The firmware has been updated to version 04.52.
Reason:
The firmware corrects the following symptoms when using certain high-speed Lexar Compact
Flash (CF) memory cards such as the Professional 133x or the Platinum II 80x speed:
1. Card cannot be recognized
2. Unable to display thumbnails
3. Thumbnails appear but do not display correctly
4. Thumbnails display but there is no image
Note:
Although this firmware update provides support for higher speed Lexar memory cards,
some cards may not be supported.
P-4000 Firmware Update Instructions:
Note:
Before starting the firmware update process, confirm that there are no files on the
Memory Card.
To download and install the new firmware file, you will need the following:
• Windows-based PC or Macintosh computer with Internet access
• Operating Systems: Windows 98/ME/2000/XP/Vista/7
• Operating Systems: Mac OS 10.2.8 to 10.6.x
• Memory Card Reader/Writer
• 128MB or higher formatted Compact Flash or SD memory card (there must be no data
on the card)
• P-4000 battery installed (fully-charged battery recommended)
• AC Adapter – the firmware update should be performed with the unit powered by its AC
power adapter.
Product Support Bulletin
Page 1 of 5
PSB.2010.03.002
Originator:
jd
Authorization:
Total Pages:
5
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Summary of Contents for Epson P4000 - Multimedia Storage Viewer

  • Page 1 PSB.2010.03.002 Authorization: Reference: TE09-0219 Rev. A Total Pages: Product(s): Epson P-4000 Multimedia Storage Viewer Subject: New Firmware Release version 04.52 This bulletin was created to inform you of a firmware update that provides upgrades to the P-4000. Description of Change: The firmware has been updated to version 04.52.
  • Page 2 Firmware Update Procedure: Download the file epson13821.exe for Windows or epson13822.dmg (Mac OS X) for Macintosh from the Epson website. To verify the firmware version, power on the unit, select Settings in the Home Menu and press the OK button. The firmware version is located in the lower right-hand corner of the screen, as shown below.
  • Page 3 5. Press and hold down the “OK” button while sliding the “POWER” switch as shown below. Release the Power switch and continue holding down the OK button until the message Note: below appears on the screen. If you do not see this screen, power off the unit and start the firmware process again.
  • Page 4 During the update process, the message screen will display the current firmware and updated firmware versions. Then the message “Updating Resources” will appear. Important: Do not remove the battery or disconnect the AC adapter during the firmware update process. 6. The firmware process is completed when you see the message “Resources Updated Successfully”...
  • Page 5 8. When you power on the unit, you will be prompted to select the language and set the date and time. 9. To confirm the new firmware version, select Settings in the Home Menu. The firmware 04.52 version is located on the lower right side of the screen. It should say 04.52 Note: Above screen shot is an example only.
  • Page 6 EPSON RODUCT UPPORT ULLETIN Date: 04/09/2007 Originator: esc PSB #: PSB.2007.04.002 Authorization: TE06-0866 Rev. A Total Pages: 1 Reference: P-2000 and P-4000 Multimedia Storage Viewers Product(s): Subject: Compatibility issues with Lexar Media Compact Flash Memory Cards This bulletin was created to inform you of compatibility issues occurring with the Lexar Media 1GB/2GB Compact Flash memory cards on the P-2000 and P-4000 Multimedia Storage Viewers.
  • Page 7 Reference: TE05-0578 Rev. A Total Pages: Product(s): Epson P-4000 Multimedia Storage Viewer Subject: New Firmware Release version 04.51 This bulletin was created to inform you of a firmware update for the P-4000 multimedia viewer. The updated firmware provides certain upgrades as outlined below.
  • Page 8 Firmware Update Procedure: Download the file epson11718.exe for Windows or epson11719.sea.hqx (Mac OS 9.x) / epson11720.dmg (Mac OS X) from the Epson website. To verify the firmware version, power on the unit, select Settings in the Home Menu and press the OK button. The firmware version is located in the lower right-hand corner of the screen, as shown below.
  • Page 9 5. Press and hold down the “OK” button while sliding the “POWER” switch as shown below. Release the Power switch and continue holding down the OK button until the message Note: below appears on the screen. If you do not see this screen, power off the unit and start the firmware process again.
  • Page 10 6. The firmware process is completed when you see the message “Resources Updated Successfully” displayed on the screen. 7. When you see the message “Shutdown Restart Device”, power off the unit and remove the CompactFlash or SD memory card. 8. When you power on the unit, you will be prompted to select the language and set the date and time.