Page 1 HP Tower Server tc3100 Operations and Maintenance Guide Online Version: 1.1 December 2002...
Page 2 Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. Hewlett-Packard assumes no responsibility for the use or reliability of its software on equipment that is not furnished by Hewlett-Packard.
Page 3: Table Of Contents
Contents 1 Controls and Indicators ......................... 1 Front Panel ............................... 1 Additional Controls and Indicators......................2 Hot Swap Hard Drive Indicators ......................3 Rear Panel ..............................4 Applying Power to the HP Server ......................5 Powering Up the Server ........................5 Powering Down the Server........................
Page 4 Contents Upgrading the Firmware ........................32 Reinstalling the NOS .......................... 32 Accessory Boards ........................... 32 Tested PCI Boards ..........................32 Remote Control Card.......................... 32 Guidelines............................32 IRQ Settings ............................32 Boot Priority ............................33 Using the Primary or Secondary PCI Bus ..................33 Installing a Disk Array Controller Board .....................
Page 5 Contents 'Operating System Not Found' Message Appears................. 68 Server Stops or Hangs While Starting Up....................69 Power Problems ............................ 69 Video/Monitor Problems ......................... 70 Configuration Problems ..........................72 Printer Problems ............................ 72 The Keyboard Does Not Work........................ 73 The Mouse Does Not Work........................73 Flexible Disk Drive Problems ........................
Page 7: Controls And Indicators
1 Controls and Indicators This chapter describes the controls, ports, and indicators on the front and rear of the HP Server tc3100. Front Panel The front panel of the HP Server tc3100 provides the controls and indicators commonly used when operating the server.
Page 8: Additional Controls And Indicators
Controls and Indicators Table 1-1. Control Panel Switches and Indicators Control/Indicator Description Power On/Off/Sleep The power switch turns the HP server power On or Off. If sleep states are Button available, it also transitions between Power On and sleep states. Sleep states are NOS dependent and only available if your NOS supports power management based on the ACPI (Advanced Configuration and Power Interface) standard.
Page 9: Hot Swap Hard Drive Indicators
NOTE For more information on the HP Tape Drive and its error codes, refer to the documentation provided with the tape drive or refer to Hewlett-Packard's web site, at: http://www.hp.com/ Refer to Chapter 3, "Installing and Configuring," for installation information.
Page 10: Rear Panel
Controls and Indicators Table 1-4. Hot Swap Hard Drive LED Indicators Status LED Activity Status LED · Off: Normal or unit not powered · Off: Normal · Green (solid): · Green (flashing): I/O activity - Normal and under power · Green (solid for more than one minute): Disk spinning up ·...
Page 11: Applying Power To The Hp Server
Controls and Indicators Table 1-5. LAN Port (RJ45) LED Indicators Indicator Definition LAN Speed LED This LED is the LAN speed indicator. · Steady amber indicates the LAN is operating at 100 Mbps LAN speed. · Off indicates the LAN is operating at 10 Mbps LAN speed. Link LED This LED is the activity/link indicator.
Page 12: Connecting Power To Multiple-Server Configurations
Controls and Indicators Connecting Power to Multiple-Server Configurations The HP Server temporarily draws a large "inrush current" when first connected to an AC power source. The inrush current is much greater than the server's normal operating current and generally, the AC power source can handle the normal inrush current.
Page 13: External Connectors
2 External Connectors Unless otherwise noted, the following features apply to all models. Some features are factory installed; others are optional. Mini-DIN (PS/2) for Mouse and Keyboard Pin Number Signal Description Data signal Not used Ground Power (+5 V dc) Clock signal Not used Serial Port...
Page 14: Parallel Port
Chapter 2 External Connectors Parallel Port Pin Number Signal Description Pin Number Signal Description Strobe5 Acknowledge b Data bit 06 Busy Data bit 1 a Paper end Data bit 2 a Select Data bit 3 a Auto line feed b Data bit 4 a Error1 Data bit 5 a...
Page 15: Standard Video
Chapter 2 External Connectors Standard Video The built-in video uses the standard 15-pin analog display pinout configuration. The pinouts for your monitor may vary. For the pinouts for your monitor, refer to the manual provided with your monitor. Function Function Function Red return (ground) Monitor ID bit 0...
Page 16: Standard Lan
Chapter 2 External Connectors Standard LAN GRN LED YEL LED Pin Number Signal Description Data signal Not used Ground Power (+5 V dc) Clock signal Not used...
Page 17: Installing And Configuring
3 Installing and Configuring Opening and Closing the HP Server tc3100 This section describes how to open and close the front bezel, lower bezel, and side panel of the HP Server tc3100. WARNING Before opening the server, always disconnect the power cord and unplug cables. Disconnect the power cord to avoid exposure to high energy levels that may cause burns when parts are short-circuited by metal objects such as tools or jewelry.
Page 18: Opening The Upper Bezel
Chapter 3 Installing and Configuring Opening the Upper Bezel You need to open the upper bezel to remove and replace the flexible disk drive and CD-ROM, or add a tape device. · If you are installing or removing SCSI cold swap hard drives, you must open the upper bezel to open the lower bezel.
Page 19: Opening The Side Panel
Chapter 3 Installing and Configuring Figure 3-3. Lower Bezel (Open) Opening the Side Panel The power supply and fan can be installed and removed through the side panel. The user can also access the CPU system board, memory DIMMs, and all SCSI and IDE power cords. 1.
Page 20: Mass Storage
Chapter 3 Installing and Configuring 4. To remove the panel, raise the panel up and out of its track. Mass Storage The HP Server tc3100 comes standard with an IDE CD-ROM and a flexible disk drive with some configuration of SCSI hard disk drives and an optional SCSI tape backup drive. The internal mass storage can hold up to five SCSI hard drives with cabling provided.
Page 21: Boot Priority
Chapter 3 Installing and Configuring o The optional HP supplied tape drive comes with a 50-to-68-pin adapter to connect to the SCSI connector on the cable used to connect the tape drive. · SCSI Drive Addressing o The drives in the cold swap and hot swap cage are automatically assigned SCSI addresses by the HP Server.
Page 22: Installed Mass Storage Devices
Chapter 3 Installing and Configuring 6. PCI slot 5 7. PCI slot 4 8. PCI slot 3 9. PCI slot 2 10. PCI slot 1 11. Embedded LAN For information about booting off of a hard disk connected to an accessory board, see "Installing a Disk Array Controller Board"...
Page 23: Flexible Disk Drive
Chapter 3 Installing and Configuring Flexible Disk Drive Use the following steps to install a flexible disk drive (FDD): 1. If the server is operating, log off all users, back up files, and power down the server. 2. Disconnect the power cord and any external cables connected to the server. If necessary, label each one to expedite re-assembly.
Page 24: Installing Optional Scsi Accessory Cable
Chapter 3 Installing and Configuring Figure 3-6. Removing a Hard Disk Drive 6. Gently slide the new drive into the available opening until the eject mechanism clicks. 7. Connect the power and signal cable to the new drive. 8. Close the upper bezel and side panel, and replace the external cables and power cord. 9.
Page 25: Installing Optional Internal To External Scsi Cable
Chapter 3 Installing and Configuring Figure 3-7. Installing Additional Cabling Installing Optional Internal to External SCSI Cable The HP Server tc3100 can be configured to extend one of its SCSI channels (channel A) to an external SCSI connector. This allows you to connect additional external mass storage devices to the second channel of the server's embedded SCSI controller.
Page 26: Installing Cold Swap Hard Drives
Chapter 3 Installing and Configuring 2. Push the top PCI slot cover from the rear of the chassis to remove it. 3. Connect one end to the free SCSI connector (Channel A) on the system board. See Figure 3-9. 4. Route the cable straight back to the open slot and clip it in place at the top. Figure 3-9.
Page 27: Removing Cold Swap Hard Drives
Chapter 3 Installing and Configuring Removing Cold Swap Hard Drives 1. If the server is operating, log off all users, back up files, and power down the server. 2. Disconnect the power cord and any external cables connected to the server. If necessary, label each one to expedite re-assembly.
Page 28: Installing Hot Swap Hard Drives
Chapter 3 Installing and Configuring Installing Hot Swap Hard Drives Use the following steps to install hot swap hard drives: CAUTION Protect the drive from static electricity by leaving it in its anti-static bag until you are ready to install it. Before handling the drive, touch any unpainted metal surface to discharge static electricity.
Page 29: Removing Hot Swap Hard Drives
Chapter 3 Installing and Configuring Removing Hot Swap Hard Drives CAUTION You must remove the drive slowly to ensure the drive heads are parked prior to removal. Ensure you follow these instructions carefully to prevent handling damage, such as head slaps or head actuator unlocking.
Page 30: Guidelines
Chapter 3 Installing and Configuring To ensure you have the correct DIMMs before installation, refer to one of the following for a list of qualified DIMMs: · Technical Reference Label inside the HP Server's side panel · Information Assistant on the HP Server Online Documentation CD-ROM ·...
Page 31 Chapter 3 Installing and Configuring Figure 3-13. DIMM Locations on System Board 5. Spread the two retaining latches outward to accept the DIMM. 6. Remove the HP DIMM from its protective container, handling the module by its edges. If you must lay it down, place it on an anti-static mat. 7.
Page 32: Removing Dimms
Chapter 3 Installing and Configuring 8. Hold the DIMM at 90 degrees to the system board and press the DIMM firmly and evenly into the slot until the retaining latches close. See 3-15. It is important to hold the DIMM firmly with both hands and use even pressure so as not to bend or break the DIMM connector during installation.
Page 33: Guidelines
Chapter 3 Installing and Configuring Guidelines The HP Server tc3100 supports speeds of 1.13-1.40 GHz with a front side bus (FSB) speed of 133 MHz. For the most recent support information, visit the HP web site http:/www.hp.com and click the support button. ·...
Page 34: Installing A Second Processor
Chapter 3 Installing and Configuring Installing a Second Processor This section provides the instructions for installing a second processor and its heatsink on the system board. Figure 3-16 indicates the location of the primary and secondary processors. CAUTION Take the following precautions when installing processors: - Leave the processor in the anti-static bag until you are ready to install it.
Page 35 Chapter 3 Installing and Configuring Figure 3-17. Removing the Terminator 8. Lift the terminator out of the socket and place it on an anti-static surface or in a container. NOTE Keep the terminator for future use. The terminator must be installed in the secondary processor socket when only one processor is used or the HP Server will not operate properly.
Page 36: Installing The Heatsink
Chapter 3 Installing and Configuring Installing the Heatsink Once the processor is installed, the cooling fan-heatsink must be installed on top of the processor. Each processor requires a heatsink, with its cooling fan attached, and a thermal interface material (grease) between the processor and the heatsink.
Page 37: Removing A Processor And Heatsink
Chapter 3 Installing and Configuring 4. Connect the heatsink's cooling fan connector to the 2nd cooling fan connector (CPU 2 Fan) on the system board. See Figure 3-19. CAUTION Failure to connect the cooling fan to its power connector will cause the server to shut down with no messages displayed, possibly causing damage to the processor.
Page 38: Firmware And Software Changes
Click the support button and then click netservers. Under Support Categories, select compatibility. All Hewlett-Packard accessory boards comply with the U.S. National Electrical code (NFPA 70) Class 2. For additional information, refer to the Readme file and Configuration Advisor on your HP Server Navigator CD-ROM.
Page 39: Boot Priority
Chapter 3 Installing and Configuring Boot Priority The server's boot order should be considered when selecting a boot device. This is especially important if you are installing a board that requires a higher priority in the boot order. The board's boot priority is set by its slot location in the boot order.
Page 40 Chapter 3 Installing and Configuring 3. Read the documentation included with the accessory board and follow any special instructions. PCI boards must be set to INT A on the board if jumpers are provided. NOTE Adding a PCI-to-PCI bridge board to the HP Server may alter the server's boot order. This boot order can be changed using the Setup Utility (press F2 during the boot process).
Page 41 Chapter 3 Installing and Configuring Figure 3-21. Accessory Slots NOTE Refer to the Readme file, Tested Products List, or Configuration Advisor on your HP Server Navigator CD-ROM for specific slot recommendations for a particular PCI board type. 8. Push the PCI slot cover from the rear of the chassis and slide it towards you to remove it. See Figure 3-22.
Page 42: Removing An Accessory Board
Chapter 3 Installing and Configuring 11. Replace the IO retaining bracket and rotate it to close. 12. Close the PCI card guide retainer if open. 13. Close the side panel. 14. Replace the external cables and power cord. 15. Power up the server and return it to normal operation. Once the HP server is returned to normal operation, you may need to install software drivers.
Page 43: Uninterruptible Power Supply (Ups)
Chapter 3 Installing and Configuring 2. If a LAN cable is provided, you may connect it now or wait until you have verified the HP Server's operation. Uninterruptible Power Supply (UPS) 1. If you have a UPS installed, turn it on. 2.
Page 44: Obtaining Hp Server Navigator Release History
Chapter 3 Installing and Configuring Obtaining HP Server Navigator Release History The release history (archive) of the HP Server Navigator CD-ROM provides you with a list in numerical order of the firmware upgrades and software drivers for the HP Server. The release history is updated in the archive for each new release of the HP Server Navigator CD-ROM.
Page 45: Bios Setup Utility
Chapter 3 Installing and Configuring BIOS Setup Utility The HP Server (BIOS) Setup Utility is used to configure the following server options: · User Preferences · Security · Configuration · Exit Accessing the Setup Utility The (BIOS) Setup Utility menu offers the choices listed above, and the corresponding items are described in the topics below.
Page 46: Using The Setup Screens
Chapter 3 Installing and Configuring o Boot Device Ordering - Set the boot order, including bootable boards. o Embedded LAN/USB Settings Ø Embedded LAN – Enable/Disable the embedded LAN. Ø Boot ROM – If enabled, the PXE boot ROM is loaded to allow the system to retrieve a boot image from another system on the network instead of booting from a local device.
Page 47: Setting The Hp Server's Boot Passwords
Chapter 3 Installing and Configuring 7. Scroll to System Date field to enter the system date in the field. The dates are entered in the "System Date" field in the same way as the time is entered in the "System Time"...
Page 48: Remote Console Feature
Chapter 3 Installing and Configuring 4. Press the Enter key to enter a new password or change the old one. A pop-up menu appears titled, "Set Power-On Password." If no password has been entered, the field "Enter new password: [ ]"...
Page 49: About The Remote Console Feature
Chapter 3 Installing and Configuring 3. Select Serial Ports. 4. Select Console Redirection. 5. Set the Com Port Address to 3F8/IRQ 4 (Serial Port A). 6. Select a baud rate. 7. Select console type. 8. Select flow control. 9. Select modem for console connection. 10.
Page 50: Scsi Configuration Utility
Chapter 3 Installing and Configuring SCSI Configuration Utility The HP Server uses the Symbios SCSI Configuration Utility to verify or modify the embedded SCSI controller settings for the devices connected to the two SCSI channel connectors on the system board. If you need to verify or modify SCSI controller settings, or if you need to low-level format SCSI disks or verify SCSI disk media, run the Symbios Configuration utility.
Page 51: Diagnostics
4 Diagnostics When the server boots, a series of tests are displayed on the screen. The number of tests displayed depends on the configuration of the server. The following are the kinds of errors a user might get with the HP Server: ·...
Page 52: No Error Messages Displayed
Chapter 4 Diagnostics No Error Messages Displayed General Checks: 1. All external cables and power cables are firmly plugged in. 2. The power outlet is working. 3. The server and monitor are turned on. (The power-on indicator should be illuminated.) 4.
Page 53: Clearing The Cmos Configuration
Chapter 4 Diagnostics Table 4-1 describes typical POST text errors and the corrective action you may take to remedy the problem. Table 4-1. POST Error Messages Message Corrective Action Operating system not found · Verify the desired boot drive has power and its SCSI cable is connected.
Page 54: Hp Management Solutions
Chapter 4 Diagnostics 7. Turn on power to the server. 8. Press F2 to run the Setup Utility when appears. 9. Make any configuration changes required. 10. Choose the Exit option and save the changes to save the configuration and exit the Setup Utility. Figure 4-1.
Page 55: Hp Server Diagtools
Chapter 4 Diagnostics HP Server DiagTools The purpose of hardware diagnostic software is to provide tools for checking hardware problems. By design, diagnostic software executes simple tests of each hardware component. Usually, such tests assure that hardware is not the source of server problems. This allows the user to eliminate hardware as the cause of the problem and to focus on operating system configuration parameters, network connections, and application software configuration parameters as the source of the problem.
Page 56: Hp Toptools
Chapter 4 Diagnostics About Error Messages A hexadecimal number designates each error message reported by DiagTools; a short note on the type of error; and a list of one or more steps the user can take in response. When you run a test, it exercises many aspects of the hardware, so the number of possible error messages exceeds 300.
Page 57 Chapter 4 Diagnostics · Easy linkage with leading management platforms, including HP OpenView Network Node Manager and Computer Associates' Unicenter TNG and Tivoli products · HP TopTools AutoAlert provides proactive warning of problems and advice on quick resolution through a friendly "traffic light" user interface ·...
Page 59: Error Messages
5 Error Messages Power-On Self Test (POST) Error Codes Error messages (POST Codes) are encountered if an error condition occurs during the boot process of the HP Server tc3100. All codes and their respective descriptions are listed in the following table; all the codes may not apply to your server.
Page 60 Chapter 5 Error Messages Code Description Problem/Solution 0020 ISA initialization problem The ROM on the accessory board is bad or the board has a conflict with a system board reserved resource (address, DMA, or IRQ). (This does not apply to tc3100) To correct this: 1.
Page 61 Chapter 5 Error Messages Code Description Problem/Solution 0076 Integrated HP NetRAID This problem will prevent the operation of the Integrated HP processor is not responding. NetRAID, if it is enabled. The problem may also prevent operation of some PCI slots. (This does not apply to tc3100) 1.
Page 62 Chapter 5 Error Messages Code Description Problem/Solution 0108 Mouse and Keyboard POST has detected the mouse and keyboard connections are reversed. connections reversed To correct this: 1. Turn the server off. 2. Swap the mouse and keyboard connections. 3. Turn on the server power and reboot the server. 0200 Serial Port Controller resource POST has detected an address space or IRQ resource conflict between...
Page 63 Chapter 5 Error Messages Code Description Problem/Solution 0306 Flexible disk drive controller POST has detected a general failure on the integrated flexible disk boot error controller. To verify this: 1. Restart your HP Server. 2. If the error persists, your system board may need to be replaced. Contact your service representative.
Page 64 Chapter 5 Error Messages Code Description Problem/Solution 0500 Hard Disk (primary) controller POST has detected a general failure on the integrated (primary) hard boot error disk controller. To correct this: 1. Restart your HP Server. 2. If the error persists, your system board may need to be replaced. Contact your service representative.
Page 65 Chapter 5 Error Messages Code Description Problem/Solution 053X Hard Disk drive connection POST has detected a hard disk drive on the second (slave) position on problem the IDE cable, but no hard disk has been found on the first (master) position.
Page 66 Chapter 5 Error Messages Code Description Problem/Solution 0713 Incorrect DIMM installed POST has detected one or more DIMMs are not the correct type, or the correct speed. To correct this: 1. If additional memory was just installed in your server, please verify the correct DIMM type and speed for this server was installed.
Page 67 Chapter 5 Error Messages Code Description Problem/Solution 0901 Integrated LAN enable error The system could not enable the integrated LAN. To correct this: 1. Reset the Integrated LAN by powering off the HP Server. 2. Disconnect the power cord for 20 seconds. 3.
Page 68: Beep Codes
Chapter 5 Error Messages Code Description Problem/Solution 0B3x Processor Module conflict POST has detected the processor modules installed in the server are not the same type or speed. To correct this: 2. Ensure both processor modules in the server have the same product code, which should include the type, heat sink, and speed.
Page 69: Troubleshooting
6 Troubleshooting Preventive Maintenance Procedures Refer to the following table for preventive maintenance procedures used for the HP Tower Server tc3100. Be sure to turn off power to the server when cleaning it. Preventative Maintenance Procedures Component Time Frame Maintenance Procedure Keyboard Regularly Dust with a damp, lint-free cloth.
Page 70: Troubleshooting
Chapter 6 Troubleshooting · HP DiagTools Utility - An easy-to-use hardware diagnostic for HP Server verification and rapid troubleshooting. Use this image to copy DiagTools to two (2) flexible diskettes from the HP Server Navigator CD-ROM. · The Startup CD-ROM (only available for the HP Server tc2100 and tc2110) also provides the same DiagTools utility for troubleshooting purposes: Boot to the HP Startup CD-Rom on the HP Server and execute the utility.
Page 71: Troubleshooting Checklist
Chapter 6 Troubleshooting · For problems with the disk array controller board, refer to the appropriate HP NetRAID manual. · For problems with the HP Instant Toptools, refer to the HP Instant Toptools Administrator Guide on the HP website at: www.hp.com/toptools ·...
Page 72: Bios/Reset/Update/Recovery
Chapter 6 Troubleshooting 7. Use only HP-provided drivers for any HP devices used in the HP Server. This includes using HP drivers for the initial installation of any NOS (Network Operating System) that is supported on the specific HP Server. 8.
Page 73: Clearing The Bios Configuration
Chapter 6 Troubleshooting 3. Locate and download the latest HP Server BIOS to the PC’s hard drive. Find the file that was downloaded and double-click on the file and follow the instructions to extract the file to the floppy disk. This downloaded BIOS on the diskette becomes the BIOS update diskette.
Page 74: Password Problems
Chapter 6 Troubleshooting o Incorrect System Configuration 8. Press F2 to run the BIOS Setup Utility. 9. Make any configuration changes required. 10. Choose the Exit option and save the changes to save the configuration and exit the Setup Utility. Password Problems The only way to resolve the issue of a forgotten Supervisor password is to clear the password by using the appropriate dipswitch on the system board.
Page 75: Server Stops Or Hangs While Starting Up
Chapter 6 Troubleshooting 4. If a disk array controller is being used and the NOS is installed on a hardware array/container, verify that the array/container is in an optimal state by accessing and checking the disk array controller’s setup utility during startup. 5.
Page 76: Video/Monitor Problems
Chapter 6 Troubleshooting e. Verify the DC power supply cable connected to the system board. 4. If the fans (system, power supply, and processor heat sink) are not audible and the above steps are verified: a. Disconnect the power cord/s for five minutes in order to reset the power supply’s circuitry. b.
Page 77 Chapter 6 Troubleshooting A blinking green power LED indicates the HP Server tc3100 is in a sleep mode. These are basic guidelines for troubleshooting video issues. They are arranged in such an order as to be used progressively. The HP Server should not be re-populated with components until video is produced. For each step taken, be certain to unplug the power for 30-60 seconds prior to powering the HP Server back on.
Page 78: Configuration Problems
Chapter 6 Troubleshooting Configuration Problems The Configuration Cannot Be Saved and the Battery Loses Power or the Configuration Information is Frequently Lost WARNING There is a danger of explosion if the battery is incorrectly installed. For your safety, never attempt to recharge, disassemble, or burn the old battery. Replace only with the same or equivalent type recommended by the manufacturer.
Page 79: The Keyboard Does Not Work
Chapter 6 Troubleshooting 8. Examine the printer for a paper jam. 9. Run the printer self-test. Refer to the printer’s manual for instructions. 10. Ensure the correct port setting when configuring the printer. 11. Run the system BIOS Setup Utility ( on POST when prompted) to verify the I/O port status. Make sure it is not disabled.) 12.
Page 80: Flexible Disk Drive Problems
Chapter 6 Troubleshooting Flexible Disk and Flexible Disk Drive Problems If the HP Server cannot boot from, write to, or format a flexible disk, do the following: 1. Try booting from a known good flexible disk. 2. If there is a bootable CD in the CD-ROM drive, remove it. By default, the CD-ROM drive is first in the boot order, so if there is a CD-ROM disk in the drive, the HP Server will not boot to a bootable flexible disk.
Page 81: Scsi Problems
Chapter 6 Troubleshooting 4. After the disk is removed, start the HP Server and try to open the drawer again with the Eject Button or software command. If the drawer still will not open, call HP Customer Support for further assistance before replacing any parts. The CD-ROM Drive is Not Working Properly The CD-ROM drive provided with all the HP Server models is an IDE CD-ROM.
Page 82 Chapter 6 Troubleshooting 2. Ensure that the SCSI boot controller’s BIOS is enabled. Check this from the SCSI Setup Utility. To access this utility, enter CTRL C when a Symbios controller banners on POST or CTRL A when an Adaptec controller banners on POST. 3.
Page 83 Chapter 6 Troubleshooting 2. Run DiagTools and verify: a. SCSI Ids and any relevant switch settings. b. SCSI bus information. 3. If an accessory board was added recently, check for a resource conflict between the new board and an existing accessory boards. a.
Page 84: Processor Problems
Chapter 6 Troubleshooting 9. Check the system BIOS version to ensure it is the most recently issued version. The most recent version is listed on HP’s website. 10. Verify the SCSI bus is terminated at both ends. By default, HP Server SCSI controllers in external enclosures are terminated.
Page 85 Chapter 6 Troubleshooting Contact the HP Customer Support Center for further troubleshooting assistance if needed. Network Interface Card (embedded or PCI) Problems If the HP Server cannot connect to the network and all the LEDs are lit on the NIC: 1.
Page 86 Chapter 6 Troubleshooting 5. If the problem persists, perform previous step 2 and 3 but move the NIC to another slot. 6. Replace the covers; plug in the power cord/s to a power source, and power on the HP Server. If the problem persists, contact the HP Customer Support Center for further troubleshooting assistance before replacing any parts.
Page 87: Replacing Parts
7 Replacing Parts Safety Information Follow the procedures listed below to ensure safe handling of components and to prevent harm to both you and the server: · Use an anti-static wrist strap and a grounding mat, such as those included in the Electrically Conductive Field Service Grounding Kit (HP 9300-1155).
Page 88: Power Supply
Chapter 7 Replacing Parts 5. Squeeze the two blue tabs together and pull down slightly to release the latch from the rear panel slots. 6. Unplug the connector and lift out the fan. See Figure 7-1. Figure 7-1. Removing the Chassis Fan 7.
Page 89 Chapter 7 Replacing Parts 9. Remove the four screws securing the power supply to the chassis. These are located at the rear of the chassis. See Figure 7-2. 10. Slide the power supply forward and remove it. Figure 7-2. Removing the Power Supply 11.
Page 90: Battery
Chapter 7 Replacing Parts Battery Use the following steps to replace the battery: WARNING There is a danger of explosion if the battery is incorrectly installed. For your safety, never attempt to recharge, disassemble, or burn the old battery. Replace only with the same or equivalent type recommended by the manufacturer.
Page 91: System Board
Chapter 7 Replacing Parts 10. Power up the server and return it to normal operation. System Board Use the following steps to replace the system board: 1. If the server is operating, log off all users, back up files, and power down the server. 2.
Page 92 Chapter 7 Replacing Parts 14. Remove the replacement system board and any cables from the anti-static shipping container. 15. Place the system board on an anti-static pad and set all jumper connections and settings as recorded during the system board removal. 16.
Page 93: Parts Identification
8 Parts Identification Exploded View – Covers and Bezels...
Page 94: Exploded View - Drives (Cold Swap)
Chapter 8 Parts Identification Exploded View – Drives (Cold Swap)
Page 95: Exploded View - Drives (Hot Swap)
Chapter 8 Parts Identification Exploded View – Drives (Hot Swap)
Page 96: Exploded View - Power Supply, Fan, I/O Retainer, System Board
Chapter 8 Parts Identification Exploded View – Power Supply, Fan, I/O Retainer, System Board...
Page 97: Exploded View - Back Plane And Pci Card Guide Assemblies
Chapter 8 Parts Identification Exploded View – Back Plane and PCI Card Guide Assemblies...
Page 98: Exploded View - System Board
Chapter 8 Parts Identification Exploded View – System Board...
Page 99: Replaceable Parts List
Chapter 8 Parts Identification Replaceable Parts List The items in this list and the corresponding item numbers in the respective exploded views apply to both models of the HP Server, except where noted. NOTE The part numbers listed below were available at the time of publication. Part numbers may change after publication.
Page 100 Chapter 8 Parts Identification Item Description Replacement Exchange Cold Swap Back Plane Assembly P3505-63001 PCI Card Guide Assembly P3505-63008 Hot Swap Back Plane Assembly PIII/1.13 GHz, CPU and Heatsink/fan P4494-63001 P4494-6900 PIII/1.26 GHz, CPU and Heatsink/fan P4496-63001 P4496-6900 PIII/1.40 GHz, CPU and Heatsink/fan P5389-63001 P5389-69001 PIII/1.56 GHz, CPU and Heatsink/fan...
Page 101 Chapter 8 Parts Identification Power Cords Country Part Number Country Part Number Australia/New Zealand 8120-1369 India/South Africa 8120-4211 Canada/United States 8120-1751 Japan 8120-4753 Denmark 8120-2956 Switzerland 8120-2104 Europe 8120-1689 United Kingdom 8120-1351 Cables and Part Numbers Description Replacement Exchange Diag to Ultralite Cable Cold Swap SCSI Cable P3505-63013 P3505-63013...
Page 103: Specifications
9 Specifications This chapter provides the power requirements, operating conditions (environmental requirements), physical requirements, hardware specifications, and video resolutions of the HP Server tc3100. The following tables provide the specifications required for normal operation of the HP Server tc3100. NOTE The specifications and requirements for the power supply and environment can vary if you install a mass storage device in the server that has more stringent environmental limits than required for the HP Server.
Page 104: Weight And Dimensions
Chapter 9 Specifications Weight and Dimensions Weight Approx. 33 lbs (16 kg.) for base model – excludes keyboard, monitor, and optional accessories. Height 17.44 inches (443mm) with feet; 17.32 (440mm) without feet. Width 8.5 inches (216mm) Depth 24.38 inches (619mm) including 5mm fan dimple. Hardware Specifications Processors Intel Pentium III (up to 2 processors), supported speeds: 1.0,...
Page 105: System Board Layout
Chapter 9 Specifications System Board Layout Figure 9-1. System Board Components/Connectors...
Page 106 Chapter 9 Specifications Figure 9-2. System Board Connectors (Used/Unused)
Page 107: Index
Index chipset specifications, 105 closing server, 13 accessory boards CMOS configuration, clearing, 53 disk array controller board, 37 cold swap drives installing, 37–40 addressing, 17 PCI-to-PCI bridge, 38 installation order, 17 remote control card, 36 removing, 24 software drivers, 40 common tray devices, 16 tested, 36 configuring HP Server...
Page 108 Index POST, 51, 52 removing, 26 POST error codes, 59 HP DiagTools utility, 69 reverse video, 51 HP Integrated Remote Assistant, 54 exploded views HP Management Solutions, 54 bezels, 93 HP NetRaid-1M, 37 drives (cold swap), 94 HP Remote Console, 48 drives (hot swap), 95 HP Server fan supply, 96...
Page 109 Index LED indicators disk activity, 2 opening server, 13 hot swap drives, 4 operation status, hot swap drives, 3 LAN activity, 2 optional SCSI accessory cable, 21 rear panel, 4, 5 tape backup drive, 3 parallel port lost clusters, 80 external connector, 10 lower bezel, 14 location, 4...
Page 110 Index guidelines, 31 external connector, 9 heatsink-fan, 34 server maintenance, 70 overheating, 34 Setup Utility power connector, 35 accessing, 44 primary and secondary sockets, 30 boot device ordering, 45 reconfigure NOS, 36 boot password, 46 specifications, 105 boot priority, changing, 37 speed, 31 boot ROM, 45 troubleshooting problems, 85...
Page 111 Index removing DIMMs, 29 printer and I/O problems, 77 replacing, 91 processor problems, 85 VRM, 30 SCSI problems, 82 system date, changing, 46 tools needed, 69 video problems, 74 tape backup drive 50-to-68 pin adapter, 17 Ultra-3 SCSI hard drives, 16 exploded view, 94 Uninterruptible Power Supply (UPS), 41 installing, 20–21...

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HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade Maintenance Manual

1 Controls and Indicators

2 External Connectors

3 Installing and Configuring

4 Diagnostics

5 Error Messages

6 Troubleshooting

7 Replacing Parts

8 Parts Identification

9 Specifications

Quick Links

Troubleshooting

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Summary of Contents for HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

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Table of Contents