Supplier name or trademark | Beko | ||||||
Model name | B5W5841AW | ||||||
7002340045 | |||||||
Rated capacity (kg) | 8 | ||||||
Maximum spin speed (rpm) | 1400 | ||||||
Built-in | No | ||||||
Height (cm) | 84 | ||||||
Width (cm) | 60 | ||||||
Depth (cm) | 55 | ||||||
Single Water inlet / Double Water inlet | • / - | ||||||
• Available | |||||||
Electrical input (V/Hz) | 230 V / 50Hz | ||||||
Total current (A) | 10 | ||||||
Total power (W) | 2200 | ||||||
Main model code | 1620 |
The model information as stored in the product database can be reached by entering following website and searching for your model identifier (*) found on energy label.
https://eprel.ec.europa.eu/
Consumption values are applicable for cases where the wireless network connection is off.
Please read the "Safety Instructions" section first!
Remove the transportation safety bolts before operating the product! Otherwise, the product will get damaged.
Connect the product to a grounded outlet protected by a 13 A fuse. Our company shall not be liable for any damages that may arise when the product is used without grounding in accordance with the local regulations.
Damaged power cables should be replaced by the authorized service in order to prevent possible danger.
Before you insert the plug into the wall socket make sure that the voltage and the frequency shown in the rating label corresponds to your electricity supply.
We recommend that this appliance be connected to the mains supply via a suitable switched and fused socket in a readily accessible position.
Should the mains lead of the appliance become damaged or need replacing at any time, it must be replaced by a special purpose made mains lead which can only be obtained from an Authorised Service Agent.
This appliance must be earthed
If the fitted moulded plug is not suitable for your socket, then the plug should be cut off and an appropriate plug fitted.
Destroy the old plug, a cut off plug with a bare cord could cause a shock hazard if inserted into a socket elsewhere in the house.
The moulded plug on this appliance incorporates a 13A fuse. Should the fuse need to be replaced an ASTA approved BS1362 fuse of the same rating must be used. Do not forget to refit the fuse cover. In the event of losing the fuse cover, the plug must not be used until a replacement fuse cover has been fitted. Colour of the replacement fuse cover must be the same colour as that visible on the pin face of the plug. Fuse covers are available from any good electrical store.
Fitting a different plug
As the colours of the wires in the mains lead of this appliance may not correspond with the coloured markings identifying the terminals on your plug, proceed as follows:
With the alternative plugs a 13A fuse must be fitted either in the plug or adaptor or in the main fuse box. If in doubt contact a qualified electrician.
Never move the product without the transportation safety bolts properly fixed in place!
Packaging materials are dangerous to children. Keep packaging materials in a safe place away from reach of the children.
Before starting to use the product make sure that the preparations described in section "Environmental instructions" and "Installation". To prepare the product for washing laundry, perform first operation in Drum Cleaning programme. If this program is not available in your product, apply the method which is described in section "Cleaning the loading door and the drum".
Some water has remained in the product due to the quality control processes in the production. It is not harmful for the product.
Please read the "Safety Instructions" section first!
Following information will help you use the product in an ecological and energy/water-efficient manner.
The maximum load capacity depends on the type of laundry, the degree of soiling and the desired washing programme.
The product automatically adjusts the water amount according to the weight of the laundry put inside it.
Follow the information in "programme and consumption table". When overloaded, product's washing performance will drop. Moreover, noise and vibration problems may occur.
Read the manufacturer instructions on the package while using detergents, softeners, starch, bleach and decolourants, antilimescale and follow the dosage information provided. Use a measuring cup, if any.
The detergent drawer comprises of three compartments:
: there is also a syphon piece in the softener compartment.
: there is also a liquid detergent apparatus for liquid detergent use in the main washing compartment.
Detergent type to be used depends on the washing programme, fabric type and colour.
The amount of detergent depends on the amount of laundry, how soiled they are and the water hardness.
Put the softener in the softener compartment of the detergent drawer.
Do not use liquid detergents or other materials with cleaning properties unless they are intended for use in washing machines for softening the laundry.
If the product has a liquid detergent apparatus
Clothes | |||||
Light Colours and Whites | Colours | Black/Dark Colours | Delicates/ Woollens/Silks | ||
(Recommended temperature range based on soiling level: 40-90 oC) | (Recommended temperature range based on soiling level: cold -40°C) | (Recommended temperature range based on soiling level: cold -40°C) | (Recommended temperature range based on soiling level: cold -30°C) | ||
Soiling Level | Heavily Soiled (difficult stains such as grass, coffee, fruits and blood.) | It may be necessary to pre-treat the stains or perform prewash. Powder and liquid detergents recommended for whites can be used at dosages recommended for heavily soiled clothes. It is recommended to use powder detergents to clean clay and soil stains and the stains that are sensitive to bleaches. | Powder and liquid detergents recommended for colours can be used at dosages recommended for heavily soiled clothes. It is recommended to use powder detergents to clean clay and soil stains and the stains that are sensitive to bleaches. Detergents which do not contain bleach should be used. | Liquid detergents suitable for colours and dark colours can be used at dosages recommended for heavily soiled clothes. | Prefer liquid detergents produced for delicate clothes. Woolen and silk clothes must be washed with special woolen detergents. |
Normally Soiled (For example, stains caused by body on collars and cuffs) | Powder and liquid detergents recommended for whites can be used at dosages recommended for normally soiled clothes. | Powder and liquid detergents recommended for colours can be used at dosages recommended for normally soiled clothes. Detergents which do not contain bleach should be used. | Liquid detergents suitable for colours and dark colours can be used at dosages recommended for normally soiled clothes. | Prefer liquid detergents produced for delicate clothes. Woolen and silk clothes must be washed with special woolen detergents. | |
Lightly Soiled (No visible stains exist.) | Powder and liquid detergents recommended for whites can be used at dosages recommended for lightly soiled clothes. | Powder and liquid detergents recommended for colours can be used at dosages recommended for lightly soiled clothes. Detergents which do not contain bleach should be used. | Liquid detergents suitable for colours and dark colours can be used at dosages recommended for lightly soiled clothes. | Prefer liquid detergents produced for delicate clothes. Woolen and silk clothes must be washed with special woolen detergents. |
You can view the programme duration on the display of your machine while selecting a programme.
Depending on the amount of laundry you have loaded into your machine, foaming, unbalanced load conditions, fluctuations in power supply, water pressure and program settings, the programme duration is automatically adjusted while the programme is running.
SPECIAL CASE: At programme start of Cottons and Cotton Eco programmes, display shows the duration of half load. It is the most common use case. After programme starts, in 20-25 minutes actual load is detected by the machine. And if the detected load is higher than half load; washing program will be adjusted accordingly and program duration increased automatically. You may follow this change on the display.
Please read the "Safety Instructions" section first!
The visuals used for machine description in this section are schematic and may not match exactly with the features of your machine.
Auxiliary functions | |||||||||||
Programme | Max. Load (kg) | Water Consumption (I) | Energy Consumption (kWh) | Max. Speed | Steam | Extra Rinse | Fast+ | Prewash | Anti Crease+ | Selectable temperature range °C | |
Cottons | 90 | 8 | 95 | 2,40 | 1400 | • | • | • | • | • | Cold-90 |
60 | 8 | 95 | 1,80 | 1400 | • | • | • | • | • | Cold-90 | |
40 | 8 | 93 | 0,97 | 1400 | • | • | • | • | • | Cold-90 | |
Eco 40 - 60 | 40*** | 8 | 50 | 0.695 | 1400 | 40-60 | |||||
40*** | 4 | 30 | 0.356 | 1400 | 40-60 | ||||||
40*** | 2 | 24 | 0.181 | 1400 | 40-60 | ||||||
Synthetics | 60 | 3 | 71 | 1,35 | 1200 | • | • | • | • | • | Cold-60 |
40 | 3 | 67 | 0,85 | 1200 | • | • | • | • | • | Cold-60 | |
Quick / Super Quick | 90 | 8 | 66 | 2,20 | 1400 | • | • | • | • | Cold-90 | |
60 | 8 | 66 | 1,20 | 1400 | • | • | • | • | Cold-90 | ||
30 | 8 | 66 | 0,20 | 1400 | • | • | • | • | Cold-90 | ||
Quick / Super Quick+Fast+ | 30 | 2 | 40 | 0,15 | 1400 | • | • | • | • | Cold-90 | |
Hand Wash | 40 | 1,5 | 55 | 0,50 | 1200 | • | Cold-40 | ||||
Delicates / Gentle Care | 40 | 3,5 | 55 | 0,72 | 800 | • | Cold-40 | ||||
Dark Care | 40 | 3,5 | 83 | 0,85 | 1200 | • | * | • | • | • | Cold-40 |
Sports | 40 | 3,5 | 55 | 0,50 | 1200 | • | Cold-40 | ||||
StainExpert | 60 | 4 | 80 | 1,70 | 1400 | • | • | 30-60 | |||
AntiAllergy | 90 | 8 | 125 | 2,90 | 1400 | * | * | 20-90 | |||
Down Wear | 60 | 2 | 89 | 1,30 | 800 | • | • | Cold-60 | |||
Shirts | 60 | 3 | 63 | 1,23 | 800 | * | • | • | • | • | Cold-60 |
Drum Clean+ | 90 | - | 73 | 2,60 | 600 | * | 90 | ||||
Downloaded Programme***** | |||||||||||
Mix | 40 | 3,5 | 83 | 0,90 | 800 | • | • | • | • | Cold-40 | |
Curtains | 40 | 2 | 86 | 0,70 | 800 | * | • | Cold-40 | |||
Lingerie | 30 | 1 | 70 | 0,30 | 600 | * | Cold-30 | ||||
Soft Toys | 40 | 1 | 55 | 0,50 | 600 | * | Cold-40 | ||||
Towel | 60 | 2 | 75 | 1,20 | 800 | • | * | Cold-60 |
•: Selectable.
*: Automatically selected, cannot be cancelled.
***: Eco 40-60 with 40°C temperature selection is the test programme in accordance with EN 60456:2016/A11:2020 and energy label with Commission Delegated Regulation (EU) 2019/2014
*****: These programmes can be used with the HomeWhiz application. Energy consumption may increase with connection.
-: See the programme description for maximum load.
Consumption Values (EN)
Temperature Selection (°C) | Spin Speed (rpm) | Capacity (kg) | Program Duration (hh: mm) | Energy Consumption (kWh/cycle) | Water Consumption (L/cycle) | Laundry Temperature (°C) | Remaining Moisture Content (%) | |||
Eco 40-60 | 40 | 1400 | 8 | 03:38 | 0.695 | 50.0 | 31 | 52.8 | ||
40 | 1400 | 4 | 02:47 | 0.356 | 30.0 | 26 | 52.9 | |||
40 | 1400 | 2 | 02:47 | 0.181 | 24.0 | 23 | 55.9 | |||
Cottons | 20 | 1400 | 8 | 03:30 | 0.600 | 93.0 | 20 | 53.9 | ||
Cottons | 60 | 1400 | 8 | 03:30 | 1.800 | 95.0 | 60 | 53.9 | ||
Synthetics | 40 | 1200 | 3 | 02:15 | 0.850 | 67.0 | 40 | 40 | ||
Xpress/Super Xpress | 30 | 1400 | 8 | 00:28 | 0.200 | 66.0 | 23 | 62 | ||
The values given for programmes other than the eco 40-60 programme are indicative only. |
AquaTechTechnology
This technology replaces some of the intensive drum movements during the washing process with the power of water. It provides faster washing that is also gentler to your laundry, without compromising the washing performance.
A mix of water and detergent is sprayed from the top of the drum when the drum is stationary. The point in the cycle when this happens is optimised for each programme and will occur at different times on different programmes. Generally, the special spraying system is activated at a point between 25 to 60 minutes into the wash cycle, depending on the load and temperature selection. In certain programmes, the special spraying system will be activated at the beginning of the cycle (3 to 10 min into the wash).
Below you can find the soil groups that can be selected with the "Quick Wash" setting button:
When "Quick Wash" is not selected | When the "Quick Wash" button is pressed once | When the "Quick Wash" button is pressed twice |
Sweat | Blood | Tea |
Collar soil | Chocolate | Coffee |
Meal | Pudding | Fruit juice |
Mayonnaise | Grass | Ketchup |
Salad dressing | Mud | Red wine |
Make-up | Egg | Starch |
Machine oil | Butter | Jam |
Baby food | Curry | Coal |
If you want to use HomeWhiz feature and Remote Control function, you must select Downloaded Programme. Detailed information can be found in 4.3.15 HomeWhiz Feature and Remote Control Function.
Whenever a new programme is selected, the recommended temperature for the programme appears on the temperature indicator. It is possible that the recommended temperature value is not the maximum temperature that can be selected for the current programme.
Press the Temperature Adjustment button to change the temperature. Temperature decreases gradually.
No change can be made in programmes where temperature adjustment is not allowed.
You can also change the temperature after the washing starts. This change can be made if the washing steps allow it. Changes cannot be made if the steps do not allow it.
If you scroll to cold wash option and press Temperature Adjustment button again, the recommended maximum temperature for the selected programme appears on the display. Press the Temperature Adjustment button again to decrease the temperature.
Whenever a new programme is selected, the recommended spin speed of the selected programme is displayed on the Spin Speed indicator.
It is possible that the recommended spin speed value is not the maximum spin speed that can be selected for the current programme.
Press the Spin Speed Adjustment button to change the spin speed. Spin speed decreases gradually.
Then, depending on the model of the product, "Rinse Hold " and "No Spin " options appear on the display. If you are not going to unload your laundry immediately after the programme completes, you can use Rinse Hold function in order to prevent them from getting wrinkled when there is no water in the machine.
This function holds the laundry in the final rinsing water.
If you want to spin your laundry after the Rinse Hold function:
No change can be made in programmes where spin speed adjustment is not allowed.
You can change the spin speed after the washing starts if the washing steps allow it. Changes cannot be made if the steps do not allow it.
Rinse hold
If you are not going to unload your clothes immediately after the programme completes, you can use rinse hold function to keep your laundry in the final rinsing water in order to prevent them from getting wrinkled when there is no water in the machine. Press Start / Pause button after this process if you want to drain the water without spinning your laundry. Programme will resume and complete after draining the water.
If you want to spin the laundry held in water, adjust the Spin Speed and press Start / Pause button. The programme will resume. Water is drained, laundry is spun and the programme is completed.
Select the desired auxiliary functions before starting the programme. Whenever a programme is selected, icons of the auxiliary function symbol that is selected together with it illuminates.
When you activate the steam function, do not use liquid detergent if the product does not have a liquid detergent cup or liquid dosing function. Otherwise, stains might remain on the clothes.
When the Customized Programme auxiliary function is selected, the washing performance and energy consumption will be different than the declared value.
First setup of the HomeWhiz application must be complete for the bluetooth connection to be activated. After setup, pressing the remote control function button while the knob is at Download Programme/Remote Control position will automatically activate the bluetooth connection.
Time display
Remaining time for the completion of the programme while it is running is displayed as "01:30" in hours and minutes format.
Programme time may differ from the values in section "Programme and consumption table" depending on the water pressure, water hardness and temperature, ambient temperature, amount and the type of laundry, auxiliary functions selected and the changes at the mains voltage.
With the End Time function, the startup of the programme may be delayed up to 24 hours. After pressing End Time button, the programme's estimated ending time is displayed. If the End Time is set, End Time indicator is illuminated.
In order for the End Time function is activated and the programme is completed at the end of the specified time, you must press Start/Pause button after adjusting the time.
If you want to cancel End Time function, turn the knob to on and off position. machine.
When you have activated the End Time function, do not add liquid detergent in the powder detergent compartment no 2. There is the risk of staining of the clothes.
There is a locking system on the loading door of the machine that prevents opening of the loading door in cases when the water level is unsuitable.
"Door Locked" symbol appears on the display when the loading door is locked.
If the Remote Control Function is selected, the door will be locked. In order to open the door you must deactivate Remote Start Function by either pressing the Remote Start button or changing the programme position.
Opening the loading door in case of power failure:
In case of a power failure, you can use the loading door emergency handle under the pump filter lid to manually open the loading door.
Before opening the loading door, make sure that there is no water in the machine to avoid flooding. Water may be hot and could cause scalding.
Adding laundry after the programme has started :
If the water level in the machine is suitable when you press Start/Pause button, the door lock will be deactivated and the door will open, allowing you to add garments. The door lock icon on the display goes off when the door lock is deactivated. After adding garments, close the door and press Start/Pause button once again to resume the washing cycle.
If the water level in the machine is not suitable when you press Start/Pause button, the door lock cannot be deactivated and the door lock icon on the display remains on
.
If the temperature of the water inside the machine is above 50°C, you cannot deactivate the door lock for safety reasons, even if the water level is suitable.
Switching the machine to pause mode:
Press the Start/Pause button to switch the machine to pause mode. Pause symbol will flash on the display.
Changing the programme selection after programme has started:
The programme change is allowed when the current programme is running unless the Child Lock is enabled. This action will cancel the current programme.
The selected programme starts anew.
Changing the auxiliary function, speed and temperature
Depending on the step the programme has reached, you can cancel or activate the auxiliary functions. See "Auxiliary function selection"
You can also change the speed and temperature settings. See "Speed selection" and "Temperature selection".
The loading door will not open if the water temperature in the machine is high or the water level is above the loading door baseline.
The programme is cancelled when programme selection knob is turned to a different programme or machine is turned off and on again using the programme selection knob.
End symbol appears on the display when the programme is completed.
If you do not press any button for 10 minutes, the machine will switch to OFF mode. Display and all indicators are turned off.
Completed programme steps will be displayed if you press On/Off button.
HomeWhiz allows you to use your smart device to check your washing machine and get information about its status. With HomeWhiz application you can use your smart device to perform various procedures that can also be performed on the machine. Plus, you can use some features only with the HomeWhiz function.
You must download the HomeWhiz application from the app store of your smart device to use the bluetooth feature of your machine.
Make sure that your smart device is connected to internet to install the app.
If you are using the app for the first time, please follow the on-screen instructions to complete your user account registration. Once the registration procedure is complete, you can use all products with the HomeWhiz feature in your house on this account.
You can touch "Add/Remove Appliance" HomeWhiz application to see the products paired with your account. You can perform user pairing procedures of these products on this page.
All the safety measures described in "GENERAL SAFETY INSTRUCTIONS" section of your user manual apply to the remote operation through HomeWhiz function as well.
In order for the application to run, a connection between your appliance and the HomeWhiz Application must be established. For this connection to be established you must follow the steps below for setup procedure on both the appliance and the HomeWhiz Application.
You need internet connection on your smart device to proceed with HomeWhiz setup. Otherwise, the HomeWhiz application will not let you finish the setup procedure successfully. Please contact your internet service provider if you are having problems with your internet connection.
HomeWhiz Application may require you to type the product number shown on the product label. You can find the product label inside of the appliance door. The product number will be shown on the label.
If the washing machine you want to use was previously introduced to the system with someone else's account, you must establish a new connection between your HomeWhiz Application and the appliance.
Since the HomeWhiz Feature and Remote Control function on your appliance is operated via pairing using Bluetooth technology only one Homewhiz application can operate it at a time.
After HomeWhiz setup, bluetooth will automatically turn on. To activate or deactivate the bluetooth connection, please see Bluetooth 3'''.
If you turn off and on your machine while bluetooth is active, it will automatically reconnect. In cases such as paired device going off the range, bluetooth will automatically turn off. For this reason, you will need to turn on the bluetooth again if you want to use the Remote Control function.
You can check the bluetooth symbol on the display to track your connection status. If the symbol is continuously on, you have bluetooth connection. If the symbol is flashing, the product is trying to connect. If the symbol is off, you have no connection.
When the bluetooth connection is on in your product, Remote Control function will be selectable.
If the Remote Control function cannot be selected, check the connection status. If the connection cannot be established, repeat the initial set-up settings on the appliance.
For safety reasons, the product's door will remain locked while the Remote Control function is enabled, independently of the operating mode. If you want to open the door of the product, you will need to turn the programme selection knob or press the remote control key to deactivate the remote control function.
When you want to control your washing machine remotely, you need to activate the Remote Control function by pressing the Remote Control button while the programme knob is in the Download Programme/Remote Control position button on the control panel of your washing machine. When your product is accessed, you will see a screen similar to the below.
When the Remote Control is on, you can only manage, turn-off and status follow-up operations through your washing machine. And all functions except child lock can be managed through the application.
You can follow whether the Remote Control function is On or Off through the function indicator on the button. If the Remote Control function is Off, all the operations are handled on the washing machine and only status follow-up is allowed on the application.
In the event that Remote Start function cannot be turned on, appliance will make a warning sound when you press the button. This might happen in cases such as when the appliance is turned on and there is no paired smart device via bluetooth. Bluetooth settings being Off or the washing machine's door being open are examples for such cases.
Once you activate this function on the washing machine, it will remain enabled apart from certain conditions and allow you to control your washing mahine remotely via bluetooth.
In certain cases, it deactivates itself for safety reasons:
Do the following if you have a problem with controlling or connection. Observe whether the problem persists or not after the action you have performed. Do the following if the problem is not resolved.
If the problem persists, consult an Authorised Service Agent.
Drum illumination lamp of your machine will light up during programme selection. The lamp will go off 10 minutes after the programme starts. If no programme is started or no key is pressed within 10 minutes during programme selection process, the drum illumination lamp will go off.
Drum illumination lamp of your machine will light up after the programme is completed. It will go off when you press the On/Off button. The drum illumination lamp will go off if you do not press any button within 10 minutes after the programme has ended.
Please read the "Safety Instructions" section first!
Service life of product extends and frequently experienced problems will be reduced if it is cleaned at regular intervals.
Clean the detergent drawer at regular intervals (every 4-5 washing cycles) as shown below in order to prevent accumulation of powder detergent in time.
For products with drum cleaning programme, please see Operating the product - Programmes.
Repeat Drum Cleaning process in every 2 months.
Use an detergent / anti-limescale suitable for the washing machines.
After every washing make sure that no foreign substance is left in the drum. If the holes on the bellow shown in the figure is blocked, open the holes using a toothpick.
Foreign metal substances will cause rust stains in the drum. Clean the stains on the drum surface by using cleaning agents for stainless steel.
Never use steel wool or wire wool. These will damage the painted, chromated and plastic surfaces.
Wipe the body of the machine with soapy water or non-corrosive mild gel detergents as necessary, and dry with a soft cloth.
Use only a soft and damp cloth to clean the control panel.
There is a filter at the end of each water intake valve at the rear of the machine and also at the end of each water intake hose where they are connected to the tap. These filters prevent foreign substances and dirt in the water to enter the washing machine. Filters should be cleaned as they do get dirty.
The filter system in your machine prevents solid items such as buttons, coins and fabric fibres clogging the pump impeller during discharge of washing water. Thus, the water will be discharged without any problem and the service life of the pump will extend.
If the machine fails to drain water, the pump filter is clogged. Filter must be cleaned whenever it is clogged or in every 3 months. Water must be drained off first to clean the pump filter.
In addition, prior to transporting the machine (e.g., when moving to another house) and in case of freezing of the water, water may have to be drained completely.
In order to clean the dirty filter and discharge the water:
The product has an emergency water draining hose, in order to drain the water:
When draining of water is finished, close the pump cap by installing it in the right position (see fig.1).
Please read the "Safety Instructions" section first!
Problem | Cause | Solution |
Programmes do not start after the loading door is closed. | Start / Pause / Cancel button is not pressed. |
|
It may be difficult to close the loading door in case of excessive loading. |
| |
Programme cannot be started or selected. | The product has switched to self protection mode due to a supply problem (line voltage, water pressure, etc.). |
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Water inside the product. | Some water has remained in the product due to the quality control processes in the production. |
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The product does not take water in. | Tap is turned off. |
|
Water inlet hose is bent. |
| |
Water inlet filter is clogged. |
| |
Loading door is not closed. |
| |
The product does not drain water. | Water drain hose is clogged or twisted. |
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Pump filter is clogged. |
| |
Product vibrates or makes noise. | Product is standing unbalanced. |
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A hard substance has entered into the pump filter. |
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Transportation safety bolts are not removed. |
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Laundry quantity in the product is too little. |
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Excessive laundry is loaded in the product. |
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Product is leaning on a rigid item. |
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There is water leaking from the bottom of the product. | Water drain hose is clogged or twisted. |
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Pump filter is clogged. |
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Product stopped shortly after the programme started. | Machine has stopped temporarily due to low voltage. |
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Product directly drains the water it takes in. | Draining hose is not at adequate height. |
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No water can be seen in the product during washing. | Water is inside the invisible part of the product. |
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Loading door cannot be opened. | Loading door lock is activated because of the water level in the product. |
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Product is heating up the water or it is at the spinning cycle. |
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Loading door may be stuck because of the pressure it is subjected to. |
| |
If there is no power, loading door of the product will not open. |
| |
Washing takes longer than specified in the user manual.(*) | Water pressure is low. |
|
Voltage is low. |
| |
Input temperature of water is low. |
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Number of rinses and/or amount of rinse water have increased. |
| |
Excessive foam has occurred and automatic foam absorption system has been activated due to too much detergent usage. |
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Programme time does not countdown. (On models with display) (*) | Timer may stop during water intake. |
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Timer may stop during heating step. |
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Timer may stop during spinning step. |
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Programme time does not countdown. (*) | There is unbalanced load in the product. |
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Product does not switch to spinning step. (*) | There is unbalanced load in the product. |
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The product will not spin if water is not drained completely. |
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Excessive foam has occurred and automatic foam absorption system has been activated due to too much detergent usage. |
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Washing performance is poor: Laundry turns gray. (**) | Insufficient amount of detergent has been used over a long period of time. |
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Washing has been made at low temperatures for a long time. |
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Insufficient amount of detergent is used with hard water. |
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Excessive amount of detergent is used. |
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Washing performance is poor: Stains persist or the laundry is not whitened. (**) | Insufficient amount of detergent is used. | |
Excessive laundry is loaded in. | | |
Wrong programme and temperature were selected. | | |
Wrong type of detergent is used. | | |
Excessive amount of detergent is used. |
| |
Washing performance is poor: Oily stains appeared on the laundry. (**) | Regular drum cleaning is not applied. | |
Washing performance is poor: Clothes smell unpleasantly. (**) | Odours and bacteria layers are formed on the drum as a result of continuous washing at lower temperatures and/or in short programmes. | |
Colour of the clothes faded. (**) | Excessive laundry was loaded in. | |
Detergent in use is damp. | | |
A higher temperature was selected. | | |
Washing machine does not rinse well. | The amount, brand and storage conditions of the detergent used are inappropriate. | |
Detergent was put in the wrong compartment. | | |
Pump filter is clogged. | | |
Drain hose is folded. | | |
Laundry became stiff after washing. (**) | Insufficient amount of detergent is used. | |
Detergent was put in the wrong compartment. | | |
Detergent was mixed with the softener. | | |
Laundry does not smell like the softener. (**) | Detergent was put in the wrong compartment. | |
Detergent was mixed with the softener. | | |
Detergent residue in the detergent drawer. (**) | Detergent was put in wet drawer. | |
Detergent has gotten damp. | | |
Water pressure is low. | | |
The detergent in the main wash compartment got wet while taking in the prewash water. Holes of the detergent compartment are blocked. | | |
There is a problem with the detergent drawer valves. | | |
Detergent was mixed with the softener. | | |
Regular drum cleaning is not applied. | | |
Too much foam forms inside the product. (**) | Improper detergents for the washing machine is used. | |
Excessive amount of detergent is used. | | |
Detergent was stored under improper conditions. | | |
Some meshed laundry such as tulle may foam too much because of their texture. | | |
Detergent was put in the wrong compartment. | | |
Softener is being taken early by the product. | | |
Foam is overflowing from the detergent drawer. | Too much detergent is used. | |
| ||
Laundry remains wet at the end of the programme. (*) | Excessive foam has occurred and automatic foam absorption system has been activated due to too much detergent usage. | |
(*) The product does not switch to spinning step when the laundry is not evenly distributed in the drum to prevent any damage to the product and to its surrounding environment. Laundry should be rearranged and re-spun.
(**) Regular drum cleaning is not applied. Clean the drum regularly. See "Cleaning the loading door and the drum".
If you cannot eliminate the problem although you follow the instructions in this section, consult your dealer or the Authorised Service Agent. Never try to repair a nonfunctional product yourself.
Check the HomeWhiz section for the relevant troubleshooting information.
When the appliance is turned off, pressing 1 and 2 auxiliary function buttons are pressed for a long time, a 3-2-1 countdown, and the total washing cycles completed on the appliance is displayed.
After the total washing cycle is displayed, the failure codes, if any, are displayed. Check the information on the screen through the table below.
On-screen Information | Cause | Solution |
Err | Safety algorithm is run on the appliance. | Wait for the writing to pass. After pressing the auxiliary function buttons 1 and 2, check the on-screen information. |
SC | Your complaint is not solved during the check. | Call the authorised service agent. |
E5 | Pump filter may be clogged. | Clean the pump filter. See "Draining remaining water and cleaning the pump filter" section. Try in spin cycle. If the issue is not resolved, call the service. |
E8 | The machine may not be taking in water. |
|
E29 | The product has switched to self protection mode due to a supply problem (line voltage, water pressure, etc.). | To cancel the programme, turn the Programme Selection knob to select another programme. Previous programme will be cancelled. See "Cancelling the programme" section. If the issue persists, call the service. |
E17 | Excess foam is present in the machine after the completed cycle. |
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E18 | Spin cycle is not initiated due to an imbalance of the machine. | Check the laundry inside the machine. The amount of laundry may not be sufficient. Try by increasing the amount of laundry. The laundry may be causing an imbalance; sort out the laundry by hand and distribute evenly inside the appliance. Retry in spin cycle. |
E12 | There may be water inside the machine. | Unplug the machine. There may be water under the machine. Clean the water under the machine. Plug the machine again. Try running a short cycle. If the issue persists or you see water leaking from one of the hoses, close the valves and call the service. |
E27 | Check the water drain of the machine. | See "Connecting the drain hose to the drain" section. |
E84 | BLE connection cannot be established. | Check it, try connecting it. See "HomeWhiz Feature and Remote Control Function" section. If the issue persists, call the service. |
Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.
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