Page 1 HPE Cloudline CL2100 G3 806R Server User and Maintenance Guide Abstract This guide is for an experienced service technician. Hewlett Packard Enterprise assumes that you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels and are familiar with weight and stability precautions for rack installations.
Page 2 © Copyright 2015, 2016 Hewlett Packard Enterprise Company, L.P. The information contained herein is subject to change without notice. The only warranties for HPE products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Page 3: Table Of Contents
Contents Component identification ....................... 7 Front panel components ..........................8 Rear panel components ..........................8 Front control panel LEDs and buttons ......................9 Power supply LEDs........................... 10 Storage drive LEDs ..........................10 Board LEDs ............................. 11 System board components ........................13 HDD carrier LED definitions ........................
Page 4 Installing the DIMM module ......................38 System board module ..........................39 Removing the system module ......................39 Installing the system board module....................40 Access panel ............................41 Removing the access panel ......................41 Installing the access panel ......................41 Air baffle ............................... 42 Removing the air baffle ........................
Page 5 Checking the event log using the BIOS setup utility................77 Diagrams ........................... 79 System board diagram ..........................79 Spare parts catalog ........................81 Customer self repair..........................81 Parts only warranty service ........................81 Replaceable components .......................... 82 Troubleshooting .......................... 86 Troubleshooting preparation ........................
Page 6 Japanese Voluntary Control Council for Interference (VCCI) Statement ............111 Australia and New Zealand Class A statement ..................112 CCC Class A Notice ..........................112 European Union EMC Directive Conformance Statement ................112 EUROPE CE Declaration of Conformity ..................... 112 Taiwanese Class A Warning Statement ....................
Page 7: Component Identification
Component identification Item Description 1U chassis & access panel HDD backplane System fan (40x40x56mm) (6) CPU (2) System board OCP mezzanine card (10G SFP+ port)/M.2 assembly (optional) Riser assembly (2) Riser cad (2) Redundant PSU1 + PSU2 or PSU1 + PSU2 dummy Heat sink (2) DDR4 DIMM (16) 2.5"...
Page 8: Front Panel Components
Item Description 2.5" disk (8) Air baffle Front panel components R1-806R-TH BDW Item Description Front control panel SSD module (internal, optional) 2.5" SAS/SATA HDD carriers (8) Rear panel components Item Description PCIe card (2) Power supply unit IPMI USB 3.0 (2) LAN 1/2 10Gb SFP+ (optional) (2) Component identification 8...
Page 9: Front Control Panel Leds And Buttons
Front control panel LEDs and buttons Item Description Power LED LAN LED 1 LAN LED 2 IPMI LED System health LED UID LED UID button USB 2.0 ports Reset button Power button LED Indicator LED Color Description Blue  UID LED On: System identified ...
Page 10: Power Supply Leds
Power supply LEDs The 550W power supplies come with one LED, visible from the rear of the power supply. LED Color Description No AC power to all power supplies AC Power Green  1Hz flashing: AC present/only 12VSB on (PS off) or PS in cold redundant state ...
Page 11: Board Leds
Board LEDs See the following illustrations to locate the LED indicator for IPMI and RJ45 (management network). IPMI Item Description NIC Link/Activity LED NIC Link Speed LED RJ45 Item Description NIC Link/Activity LED NIC Link Speed LED Component identification 11...
Page 12 See the following illustration to locate the system board LED indicators: Item Description LAN2 LAN1 UID LED IPMI LED LED Name Voltage LED Color State Description Sources P3V3_AUX Green AC on AUX LED AC off P5V_AUX Blue Unit selected for identification UID LED Unit not selected P12V...
Page 13: System Board Components
LED Name Voltage LED Color State Description Sources P3V3_AUX Green (Left) LAN links up, but no activity LAN1, LAN2 Green (Left) Blink LAN links up with activity (Left) LAN link down Green (Right) Link speed is 1000Mbps Amber (Right) Link speed is 100Mbps (Right) Link speed is 10Mbps P3V3_AUX...
Page 14: Hdd Carrier Led Definitions
Item Description FP USB 2.0 SATA connector (2) MiniSAS connector (2) Front VGA connector OCP mezzanine slot Riser 1 LAN1&2 USB 3.0 (2) IPMI port VGA port Serial port SAS HBA mezzanine slot (optional) HDD carrier LED definitions Each drive tray supports two light pipes to direct light from the drive status LEDs on the backplane to the face of the tray, allowing it to be viewable from the front of the system.
Page 15: System Components
System components The following figure shows specific components of the server system. See the following figure and table to become familiar with the server components. Item Description Air baffle Riser assembly (2) HDD backplane System fan (40x40x56mm) (6) OCP mezzanine card (10G SFP+ port)/M.2 assembly (optional) Front control panel 2.5"...
Page 16: Operations
Operations Powering up the server The following procedure assumes that at least one power cord is connected to the server to supply power to the server and that the server has been previously powered on. Verify the power cord, power supply LED indicator, and power LED indicator on front control panel. Turn the power supply LED on immediately to indicate the power is being supplied to the power supply and the system in the standby power state.
Page 17: Verifying The Power Status
Verifying the power status Verify all power LED indicators of the server and make sure the power LED light is off before replacing and removing the server components from the rack. Operations 17...
Page 18: Installation
Installation Safety measures Static electricity discharges can damage computer components and electronic circuit boards. Working on computers that are still connected to a power supply can be extremely dangerous. Follow these guidelines to avoid self-injury and damage to the computer: ...
Page 19: Hard Disk Drives
Hard disk drives Removing the hot-swappable HDD assembly Installing the hot-swappable hard disk drive assembly Installation 19...
Page 20: Installing The Hard Disk Drive Module
Installing the hard disk drive module Follow these steps to install the HDD module: Remove the hot-swappable HDD assembly (on page 19). Remove the filler panel from the HDD carrier. Align the HDD in the HDD carrier, make sure the connector is facing the rear of the panel. Secure the HDD and the HDD carrier with the screws.
Page 21: Removing The Hard Disk Drive Module
Removing the hard disk drive module Follow these steps to remove the HDD module: Remove the hot-swap HDDs assembly (on page 19). Remove the screws securing the HDD from the HDD carrier. Remove the HDD from the HDD carrier. Power supply unit (PSU) Removing the PSU Installation 21...
Page 22: Installing The Psu
Installing the PSU Installation 22...
Page 23: Expansion Board
Expansion board The system supports the expansion of expansion cards through the use of a riser board and bracket. Riser boards can be installed on two slot locations on the server board: Riser 1 and Riser 2. Removing the expansion board Follow these steps to remove the expansion board: Power down the server and detach all power cords from the power supplies.
Page 24: Installing The Expansion Board
Installing the expansion board Follow these steps to install the expansion board: Identify the location of the riser slot to use for installation. Orient the PCIe card with the riser guide slot and insert the PCIe connector into the riser slot. Make sure the PCIe connector is flush in the slot.
Page 25 LSI 9300-8i Item Description Port 0 Port 1 LSI 9341-8i Item Description Port 0 Port 1 LSI 9361-8i Item Description Port 0 Port 1 Installation 25...
Page 26: Hard Disk Drive Backplane
Hard disk drive backplane Removing the hard disk drive backplane Follow these steps to remove the HDD backplane: Power down the server and detach all of the power cords from the power supplies. Remove the access panel (on page 41). Remove all the hot-swappable HDDs assemblies (on page 19).
Page 27: Installing The Hard Disk Drive Backplane
Remove the screws securing the HDD backplane to the HDD assembly bracket (1). Remove the HDD backplane (2). Installing the hard disk drive backplane Follow these steps to install the HDD backplane: Align the screw holes on the HDD backplane with the screw holes on HDD assembly bracket (1). Secure the HDD backplane and HDD assembly bracket with the screws (2).
Page 28: System Fans
Align the screw holes on the HDD backplane assembly with the screw holes on the chassis, the HDD SAS connectors must face inward. Install the HDD backplane assembly to the guide tabs on the chassis. Secure the HDD backplane assembly and the chassis with the screws. Connect the cabling to the HDD backplane assembly.
Page 29: Removing The System Fan Assembly
Removing the system fan assembly Follow these steps to remove a system fan assembly: Power down the server and detach all of the power cords from the power supplies. Remove the access panel (on page 41). Remove the air baffle (on page 42). Disconnect the six (6) fan cables from the system board, see page 13 for location.
Page 30: Installing The System Fan Assembly
Installing the system fan assembly CAUTION: Make sure the airflow arrows on the system fan are pointing towards the rear of the system to prevent system overheating. Follow these steps to install the system fan assembly: Install the fan into the lower fan assembly bracket. Install the upper fan assembly bracket and lock it.
Page 31 Align the fan assembly with the chassis and fan cable facing the rear of the chassis. Install the fan assembly into the chassis. Repeat the procedure for the remaining fans. Connect the six (6) fan cables to the system board. See page 13 for location. Install the air baffle (on page 43).
Page 32: Heat Sinks
Heat sinks Passive heat sinks cool processors. To achieve optimal cooling performance, the underside of the heat sink must be properly attached to the processor with TIM. The mechanical performance of the heat sink is designed to meet the requirements of Intel processors. The heat sink is necessary to maintain chipset temperature at or below temperature limits.
Page 33: Installing The Heat Sink
Installing the heat sink CAUTION: Do not apply an excessive amount of thermal compound to prevent damage to the system board. Follow these steps to install the heat sink Make sure the top of the processor is clean. Apply a small drop of thermal compound in the middle of the processor. Remove the protective cover from the underside of the heat sink.
Page 34: Processor
Processor Removing the processor CAUTION: In a single processor configuration, the single processor must be installed in the Processor0 socket (see page 13 for location). ESD protection must be worn during the procedure to avoid damaging the components. Follow these steps to remove the processor: Power down the server and detach all of the power cords from the power supplies.
Page 35: Installing The Processor
Lift the processor out of the socket. Repeat the procedure for the additional processor. Installing the processor CAUTION: ESD protection must be worn during the procedure to avoid damaging the components. Follow these steps to install the processor: Align the gold triangle identifying pin 1 of the processor with the triangular cutout of the socket and the key-indent on the socket.
Page 36: Dimm Modules
Lower the processor load plate over the processor. Push the left processor locking lever down (1), and then latch it into the locked position (2). The protective plastic cover pops out as the latch is engaged. Push the right processor locking lever down and latch it into the locked position (3). Repeat the procedure for the additional processor.
Page 37: General Dimm Slot Population Guidelines
General DIMM slot population guidelines Observe the following guidelines for all AMP modes:  Install DIMMs only if the corresponding processor is installed.  When two processors are installed, balance the DIMMs across the two processors.  White DIMM slots denote the first slot of a channel (Ch 1-A, Ch 2-B, Ch 3-C, Ch 4-D). ...
Page 38: Installing The Dimm Module
Installing the DIMM module The system board includes 16 (four DIMM channels per processor) DIMM slots for the installation of DDR4 1866/2133 MHz DIMMs. Follow these steps to install the DIMM module: Pull the locking latches of the DIMM slot outward. Place the DIMM module into the socket so the notch and obstruction are aligned.
Page 39: System Board Module
System board module Removing the system module CAUTION: When removing any component, wear a properly grounded static strap to prevent static discharge. Follow these steps to remove the system board module: Power down the server and detach all power cords from the power supplies. Remove the access panel (on page 41).
Page 40: Installing The System Board Module
Installing the system board module CAUTION: When removing any component, wear a properly grounded static strap to prevent static discharge. Follow these steps to install the system board module: Align the I/O ports on the system board with the slots on the chassis. Slide the system board into position.
Page 41: Access Panel
Access panel Removing the access panel CAUTION: Be sure that the server is powered down and the AC power cords are disconnected from the server power supplies to avoid personal injury or server damage. Installing the access panel Installation 41...
Page 42: Air Baffle
Air baffle Removing the air baffle Follow these steps to remove the air baffle: Power off the server and detach all of the power cords from the power supplies. Remove the access panel (on page 41). Locate the air baffle. CAUTION: To avoid damaging the server components, do not use force when removing the air baffle.
Page 43: Installing The Air Baffle
Installing the air baffle Follow these steps to install the air baffle: To position the air baffle, see the following figure. CAUTION: To avoid damaging the server components, do not use force when removing the air baffle. Be sure that all DIMM latches are locked to avoid damaging the components. Lower the air baffle into the chassis.
Page 44: Front Control Board
Front control board Removing the front control board Follow these steps to remove the front control board: Power down the server and detach all of the power cords from the power supplies. Remove the access panel (on page 41). Remove the screw from the top of the chassis. Push and slide the front control board out of the chassis.
Page 45: Installing The Front Control Board
Installing the front control board Follow these steps to install the front control board: Slide the front control board into the chassis. Secure the front control board to the chassis with the screw. Install the access panel (on page 41). Installation 45...
Page 46: Ssd Module
SSD module Removing the SSD module Follow these steps to remove the front SSD module: Power down the server and detach all of the power cords from the power supplies. Remove the access panel (on page 41). Disconnect the SSD cable from the system board. Press the release latch on the SSD cage to unlock it from the chassis and gently slide it out through the front of the chassis.
Page 47: Installing The Ssd Module
Remove the screws securing the SSD to the SSD cage. Remove the SSD from the SSD cage. Disconnect the SSD cable from the SSD. Installing the SSD module Follow these steps to install the SSD module: Connect the SSD cable to the SSD. Installation 47...
Page 48 Align the SSD with the holes on the SSD cage and install. Secure the SSD to the SSD cage with the provided screws. Install the SSD cable. Installation 48...
Page 49: Riser Card
Align the SSD cage with the slot on the chassis and slide in place. Connect the SSD cable to the system board. Install the access panel (on page 41). Riser card Removing the riser card Follow these steps to remove the riser card: Power down the server and detach all of the power cords from the power supplies.
Page 50: Installing The Riser Card
Remove the screw securing the riser card to the riser bracket. Remove the riser card from the riser bracket. Installing the riser card Follow these steps to install the riser card: Align the screw holes on the riser card with the screw holes on the riser bracket. Secure the riser card to the riser bracket with the screw.
Page 51: Ocp Mezzanine Card
OCP mezzanine card Removing the OCP mezzanine card Follow these steps to remove the OCP mezzanine card: Power off the server, and then detach all of the power cords from the power supplies. Remove the access panel (on page 41). Remove the riser card (on page 49).
Page 52: Installing The Ocp Mezzanine Card
Installing the OCP mezzanine card Follow these steps to install the OCP mezzanine card: Align the connector on the OCP mezzanine card with the slot on the system board. Gently install the OCP mezzanine card. Secure the OCP mezzanine card to the chassis with screws. Install the riser card (on page 49).
Page 53: M.2 Assembly
M.2 assembly Removing the M.2 assembly Follow these steps to remove the M.2 assembly: Power off the server, and then detach all of the power cords from the power supplies. Remove the access panel (on page 41). Remove the riser card (on page 49). Disconnect the SATA cable from the M.2 assembly.
Page 54: Installing The M.2 Assembly
Installing the M.2 assembly Follow these steps to install the M.2 assembly: Insert the M.2 card. Lower the M.2 card in place. Secure the M.2 card and M.2 adapter card with a screw. Connect the SATA cable to the M.2 assembly. Align the connector on the M.2 assembly with the slot on the system board, and install gently.
Page 55: Powering On And Selecting Boot Options
Powering on and selecting boot options Connect the Ethernet cable. Press Power On/Standby. During the initial boot: To modify the BIOS default settings, press F2 or DEL when prompted from the start-up sequence to enter the BIOS setup utility. By default, the BIOS setup utility runs in the English language. It is not necessary to modify the server configuration, press F7 during system boot to select the boot device for system software installation.
Page 56: Cabling
Cabling Internal system cable routing The server internal cable routing is listed in the following figure and table: Config 1: HBA/Raid card with internal SSD Item Description Quantity HDD backplane power cable 1 from system board Front control cable from system board Front USB cable from system board MiniSAS HD cable...
Page 57 Config 2: HBA/Raid card with M.2 x 2 Item Description Quantity HDD backplane power cable 1 from system board Front control cable from system board Front USB cable from system board MiniSAS HD cable from LSI card M.2 cable from system board Cabling 57...
Page 58 Config 3: embed with M.2 x 2 Item Description Quantity HDD backplane power cable 1 from system board Front control cable from system board Front USB cable from system board MiniSAS cable from system board M.2 cable from system board Cabling 58...
Page 59 Config 4: embed with internal SSD Item Description Quantity HDD backplane power cable 1 from system board Front control cable from system board Front USB cable from system board MiniSAS cable from system board SSD cable from system board Cabling 59...
Page 60: Configuration
Configuration Web GUI introduction The web GUI is a friendly interface for the end users. A user can access the iBMC FW via a web browser, and then go through the server status and do many configurations to the IBMC FW. The default user privilege is set to administrator.
Page 61: Updating The Firmware
Updating the firmware Many common problems can be resolved by updating the firmware. The BMC FW can be updated through a host-based utility or through the web GUI. Restoring the default configuration The BMC FW supports an OEM command to restore all of the configuration values to their defaults. Using the OEM command restores all IPMI configuration parameters and all Linux user configuration files (password, group, and so on).
Page 62 Execute /Update.sh to update BMC. The following screen shot shows that BMC successfully updated. Updating BMC via a web GUI To update BMC using the web GUI:. Log into the web GUI using a web browser. Select Update from the left tree view, and then click Browse. Configuration 62...
Page 63 Select the BMC FW image file. Click Upload. If the file is a valid file, all other sessions are terminated, and then the image upload begins. If the upload fails, a message displays with a notification to upload another file. For a successful upload, the current firmware version and the version of the new file are displayed, as well as the Preserve Configuration checkbox, Update button and Cancel button.
Page 64: Bios Settings
Click Update to begin the firmware update process and to view the status of the update. When the update is completed, the embedded software automatically reboots. Clicking Cancel terminates the process, and then the embedded software reboots. BIOS settings There are eight menus in the BIOS setup utility, which appear in the following order: Main, Advanced, IntelRCSetup, Server Mgmt, Event Logs, Security, Boot, and Save &...
Page 65: Post Error Message
POST error message There are three methods to treat the event/errors detected during POST:  Log to SMBIOS  Log to SEL  Shown on-screen during POST SMBIOS event log SMBIOS Event Log Description POST memory resize 0x07 POST errors 0x08 System limit exceeded 0x10...
Page 66: Entering The Pop-Up Boot Menu
Entering the pop-up boot menu To enter the pop-up boot menu, press F7 during system boot when the Press to enter Popup Boot Menu message displays. The pop-up boot menu screen displays as shown in the following figure. Entering PXE boot To access PXE boot: Set Network as the first boot device in BIOS setup menu.
Page 67: Bios Maintenance
BIOS maintenance This section provides information about upgrading the BIOS, clearing the BIOS password, clearing CMOS, BIOS recovery, and a BIOS jumper description. Upgrading the BIOS using DOS The flash memory update utility loads a fresh copy of the BIOS into flash ROM. This utility only updates the BIOS region.
Page 68 Program Main BIOS Program NVRAM Program all non-critical blocks. Program n'th non-critical block (n=0-15). /HOLE Update specific ROM Hole according to RomHole GUID. NewRomHole1.BIN /HOLE:GUID Program all ROM Holes. Program n'th ROM Hole only (n=0-15). /ECUF Update EC BIOS when newwe version is detected. Program Embedded Controller Block Program ME Entire Firmware Block.
Page 69 Clearing the BIOS password If the user and/or administrator password is lost or forgotten, clear both passwords by moving the password clear jumper into the clear position. The BIOS determines if the password clear jumper is in the clear position during BIOS POST and clears any passwords if necessary.
Page 70 BIOS jumpers This section provides information about the BIOS. See the following table to locate the BIOS maintenance jumpers. Jumper Description Jumper Adjustment CMOS CLEAR 1-2 (Default): Normal RTC reset 2-3: Clear RTC registers BIOS RECOVERY 1-2 (Default): Normal operation MODE 2-3: Force BIOS to enter recovery mode PASSWORD CLEAR 1-2 (Default): Normal operation...
Page 71: Checking The Fw Version
Item Description Clear password J16 Intruder header JP1 Checking the FW version Checking the BIOS version using Linux Log into Linux. Open the terminal. Execute the dmidecode t 0 command to display the BIOS version, as shown in the following figure. Configuration 71...
Page 72: Checking The Bios Version Using The Bios Setup Utility
Checking the BIOS version using the BIOS setup utility Log into the BIOS setup utility. Use the arrow keys to select the Main, menu to display the BIOS version as shown in the following figure. Configuration 72...
Page 73: Checking The Bmc Version Using Linux
Checking the BMC version using Linux Log into Linux. Open the terminal. Execute the ipmitool –I open mc info command to display the BMC version as shown in the following figure. Configuration 73...
Page 74: Checking The Bmc Version Using The Web Gui
Checking the BMC version using the web GUI Log into the web GUI. Click Properties to display the BMC version, as shown in the following figure. Configuration 74...
Page 75: Checking The Event Log
Checking the event log Checking the system event log using Linux remote desktop To check the system event log using Linux Log into Linux. Open the terminal. Execute the ipmitool -I lanplus –H BMCIP –A admin –P password sel list command to check the system event log.
Page 76: Checking The System Event Log Using The Web Gui
Checking the system event log using the web GUI To check the system event log using the web user interface: Log into the web GUI. Click System Event Log to display the system event log, as shown in the following figure. Configuration 76...
Page 77: Checking The Event Log Using The Bios Setup Utility
Checking the event log using the BIOS setup utility System Event Logs To check the event log using the BIOS setup utility: Enter the BIOS setup utility, and then select the Server Mgmt menu. Use the arrow keys to select System Event Log, and then press Enter. The "System Event Log" displays.
Page 78 SMBIOS Enter the BIOS setup, and then select the Event Logs menu. Use the arrow keys to select View SMBIOS Event Log, and then press Enter. The "SMBIOS Event Log" displays. Configuration 78...
Page 79: Diagrams
Diagrams System board diagram Cloudline CL2100 G3 806R Diagrams 79...
Page 80 R1-806R-TH BDW Diagrams 80...
Page 81: Spare Parts Catalog
Spare parts catalog Customer self repair HPE products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period HPE (or HPE service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HPE will ship that part directly to you for replacement.
Page 82: Replaceable Components
Replaceable components Item Description Spare Part Number Customer Self Repair HPE Cloudline CL2100 G3 806R 8SFF Mandatory 855426-B21 Configure-to-order Server HPE CL2100 G3 806R 8SFF NVME Mandatory 866041-B21 Configure-to-order Server Mandatory HPE CL2100 806R Thor-B Motherboard 866045-B21 Mandatory HPE CL2100 806R Thor-A 2*NVME Board...
Page 83 Item Description Spare Part Number Customer Self Repair HPE CL G3 Intel Xeon E5-2650 v4 Mandatory 847810-L21 (2.2GHz/12-core/105W) FIO Processor Kit HPE CL G3 Intel Xeon E5-2650 v4 Mandatory 847810-B21 (2.2GHz/12-core/105W) Processor Kit HPE CL G3 Intel Xeon E5-2640 v4 Mandatory 847812-L21 (2.4GHz/10-core/90W) FIO Processor Kit...
Page 84 Item Description Spare Part Number Customer Self Repair HPE CL 120GB 6G SATA Value Endurance SFF Mandatory (2.5in) Enterprise Value Toshiba Solid State Drive 863078-B21 HPE CL 240GB 6G SATA Value Endurance SFF Mandatory (2.5in) Enterprise Value Toshiba Solid State Drive 863079-B21 HPE CL 480GB 6G SATA Value Endurance SFF Mandatory...
Page 85 Item Description Spare Part Number Customer Self Repair HPE CL Host Bus Adapter Mezzanine M.2 Mandatory 857156-B21 Module Kit HPE CL 256GB M.2-2280 SATA MLC-Micron Mandatory 858319-B21 Solid State Drive HPE CL 256GB M.2-2280 SATA MLC-SDisk Mandatory 858321-B21 Solid State Drive Mandatory Parts for which customer self repair is mandatory.
Page 86: Troubleshooting
Troubleshooting Troubleshooting preparation Pre-diagnostic WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before removing, replacing, reseating or modifying system components. Important: Refer to the server documentation for information on procedures, hardware options, software tools and operating systems supported by the server.
Page 87: Prepare The Server For Diagnosis
 Are any indications present that show that the malfunction was reported as a memory error, PCI error, or so forth? The processor now contains the memory controller and PCI Express controller, so faults in other areas may be attributed to a processor malfunction. When did the problem occur? Record exactly when the problem happens (include the date and time).
Page 88: Breaking The Server Down To The Minimum Hardware Configuration
 Some processor models require the use of a processor installation tool, and specific steps are documented to ensure that they do not damage the processor or processor socket on the system board. For server models that have pins inside the processor socket, remember that THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED.
Page 89: Diagnostic Flowcharts
Diagnostic flowcharts Troubleshooting flowcharts To effectively troubleshoot a problem, HPE recommends that you start with the first flowchart in this section, "Start diagnosis flowchart (on page 90)" and follow the appropriate diagnostic path. If the other flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis flowchart (on page 92)".
Page 90: Start Diagnosis Flowchart
Start diagnosis flowchart Use the following flowchart to start the diagnostic process. Start Diagnosis Go to Do you want Remote to perform the Remote Diagnosis Diagnosis？ Go to general Do you want Diagnosis to perform the General Diagnosis？ Go to Power on Does the server problems...
Page 91: Remote Diagnosis Flowchart
Remote diagnosis flowchart The Remote diagnosis flowchart provides a generic approach to troubleshoot a server from a remote location. Start Remote Troubleshooting BMC, remote Desktop services Use the Onboard Administrator to Troubleshoot the server Use BMC Does the to Troubleshoot condition still exist？...
Page 92: General Diagnosis Flowchart
General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not fix the problem, use the following flowchart. Start General Diagnosis Record Symptom information Reboot Server to see If condition...
Page 93: Power-On Problems Flowchart
Power-on problems flowchart Symptoms:  The server does not power on.  The system power LED is off or flashing.  The health LED is solid orange. Possible causes:  Improperly seated faulty power supply  Loose or faulty power cord ...
Page 94: Post Problems Flowchart
POST problems flowchart Symptoms:  Server does not complete POST  Server completes POST with errors Start server POST problems Video output Verify video is Are the fans Is the health available？ cabled correctly. operating？ LED orange？ Are POST error Message Displayed.
Page 95: Operating System Boot Problems Flowchart
Operating system boot problems flowchart Possible Causes:  Corrupted OS  Hard drive subsystem problem  Incorrect boot order setting in the BIOS  Hardware problem Start OS boot problems Does the crash, Does the boot blue screen , Auto reboot Device cannot And some error info be detected？...
Page 96: Troubleshooting General Problems
Troubleshooting general problems Resolving common problems Common problem guideline System cannot power on Be sure that all power and I/O cords are securely connected Verify that the the system board is powered up Configure the server with the minimum components (one CPU, the least amount of memory, and connect only the display monitor and keyboard).
Page 97 Determine if the storage controller driver is properly installed or the driver is not compatible with the HDD. Determine if the driver is compatible with the HDD Handling and installing the CPU CAUTION: Failure to properly handle the CPU can cause damage to CPU components and the system board connector.
Page 98: Hardware Problem Troubleshooting
SAS/SATA and SSD drive guidelines When adding drives to the server, observe the following general guidelines:  Drives must be the same capacity to provide the greatest storage space efficiency when drives are grouped together into the same drive array. ...
Page 99: Internal System Problems
Be sure no memory, I/O or interrupt conflicts exist. Be sure all cables are connected to the correct locations. Be sure other components were not accidentally unseated during the installation of the new hardware component. Be sure all necessary software updates, such as device drivers, ROM updates, and patches, are installed and current, and is the latest version.
Page 100 Be sure legacy support for a USB CD-ROM driver is enabled in the BIOS and be sure that the drive boot option in the BIOS is set up so that the server boots from the CD-ROM drive first. If the data read from the driver is inconsistent, or if the drive cannot read the data, be sure that the inserted CD or DVD format is valid for the drive.
Page 101 USB drive key problems System does not boot from the drive:  Be sure that USB is enabled in the BIOS  Be sure the drive boot order in the BIOS is set so that the server boots from the USB drive key ...
Page 102 Incomplete bank detected in bank X Possible cause: The bank is missing one or more DIMMs. Action: Fully populate the memory bank. Mismatched DIMMs within DIMM Bank Possible cause: The installed DIMMs in the same bank are of different sizes. Action: Install correctly matched DIMMs.
Page 103 Possible cause: Advanced ECC with hot-add support is enabled. Action: None Processor problems  Be sure that the server supports each processor and that each processor is correctly installed.  Only supported processors should be installed. Specific steps are required for the installation of processors.
Page 104: External Device Problems
External device problems Mouse and keyboard problems  Be sure no loose connections exist.  Be sure the keyboard or and mouse is connected to the correct ports.  Be sure the keyboard or mouse is clean.  Be sure legacy support for USB is enabled in the BIOS. ...
Page 105: Application Software Problems
Perform a full system backup. Apply the operating system update, using the instructions provided. Install the current drivers. If you apply the update and have problems, please contact with FXN FAE. Restoring to a backed-up version If you recently upgraded the operating system or software and cannot resolve the problem, you can try restoring a previously saved version of the system.
Page 106: Rom Problems
Errors that occur after a software setting is changed Check the system logs to determine what changes have been made, and then change settings to the original configuration. Errors occur after the system software is changed Change settings to the original configuration. If more than one setting is changed, change the settings one at a time to isolate the cause of the problem.
Page 107 The flash cannot be interrupted during this process, or the ROM image is corrupted and the server does not start. The most likely reason for failure is a loss of power to the system during the flash process. Updating firmware To update the firmware (BIOS FW, BMC FW, HBA card FW, HDD FW, and so on): Check the firmware version on the device.
Page 108: Battery Replacement
Battery replacement If the server no longer automatically displays the correct date and time, you might need to replace the battery that provides power to the real-time clock. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled.
Page 109: Firmware Update Tools
Firmware update tools This chapter describes the firmware the system firmware types, support OS, utility for firmware update and supported server mode. Firmware Type Supported OS Server Mode Firmware Tool Offline AFUDOS.exe System BIOS Offline BMCFWUD.EXE Linux (32/64-bit) Online bmcfwul Windows (32/64-bit) Online Bmcfwuw.exe...
Page 110: Firmware And Drivers Support
Firmware and drivers support Firmware list System board programming data  BIOS   CPLD  LAN EEPROM (I350) HDD backplane  CPLD FW  SAS Expander FW HBA/RAID card  LSI2308 HBA Card FW (optional) 10G OCP mezzanine card ...
Page 111: Regulatory Information
Regulatory information USA FCC Verification Notice This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:  This device may not cause harmful interference, and  This device must accept any interference received, including interference that may cause undesired operation.
Page 112: Australia And New Zealand Class A Statement
Australia and New Zealand Class A statement Attention: This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. CCC Class A Notice The following statement is applicable to products shipped to China and marked with "Class A"...
Page 113: Safety
Safety Before installing this product, read the Safety Information. Antes de instalar este produto, leia as Informações de Segurança. 在安装本产品前，请仔细阅读安全信息（安全信息）。安裝本產品之前，請先閱讀「安全資訊」。 Læs sikkerhedsforskrifterne, før du installerer dette produkt. Lees voordat u dit product installeert eerst de veiligheidsvoorschriften. Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information. Avant d'installer ce produit, lisez les consignes de sécurité.
Page 114 For example, if a caution statement begins with a number 1, translations for that caution statement appear in the IBM Safety Information book under statement 1. Be sure to read all caution and danger statements in this documentation before performing the instructions. Read any additional safety information that comes with the blade server or optional device before you install the device.
Page 115: Warnings & Safety/Warnungen & Sicherheit/Предупреждения И Безопасность
Warnings & Safety/ Warnungen & Sicherheit/ Предупреждения и безопасность Important Safety and Compliance Information Be sure to read all caution and danger statements in this documentation before performing any procedure in this user and maintenance guide. To avoid potential problems, ALWAYS read the warnings, cautionary and safety information that comes with server documentation before removing, replacing, reseating or modifying system components.
Page 116: Sicherheitsvorkehrungen
Sicherheitsvorkehrungen Überwachen Sie folgende Sicherheitsvorkehrungen wenn Sie die Anlage aufbauen.  Folgen Sie allen Warnungen und Anweisungen die auf der Anlage stehen.  Stellen Sie sicher dass die Spannung und Frequenz der Stromquelle der Spannung und Frequenz auf dem Etikett mit den elektrischen Nennwerten auf der Anlage entspricht. ...
Page 117: Sicherheitsanweisungen
The power cord or plug is damaged. Liquid seeped into the equipment. The equipment has been exposed to moisture. The equipment does not work well or operation does not match behavior described in user's manual. The equipment has been dropped or damaged. The equipment has obvious signs of damage.
Page 118: Инструкция По Технике Безопасности
LASSEN SIE DIE ANLAGE NICHT IN UMGEBUNBGEN MIT TEMPERATUREN ÜBER 70°C (158°F);ES KÖNNTE DIE ANLAGE BESCHÄDIGEN. Инструкция по технике безопасности Пожалуйста, внимательно прочитайте эту инструкцию по технике безопасности Пожалуйста, сохраните это руководство пользователя для последующего использования Пожалуйста, отключите оборудования от электросети перед чисткой. Не используйте жидкие или распыляющиеся...
Page 119 CAUTION: There is a risk of personal injury and equipment damage. Follow the instructions. CAUTION: The following label indicates sharp edges, corners or joints nearby. CAUTION: The following label indicates a hot surface nearby. Hot surface. Avoid contact. Surfaces are hot and may cause personal injury if touched.
Page 120: Symbole
CAUTION: Do not place any object on top of rack-mounted devices. Attention: This server is suitable for use on an IT power distribution system whose maximum phase-to-phase voltage is 240 V under any distribution fault condition. Symbole Die folgenden Symbole können sich auf der Anlage befinden um auf die Gefahr von potentiellen gefährlichen Situationen hinzuweisen.
Page 121: Предупреждающие Символы
VORSICHT: Wenn Sie die Lithium Batterie austauschen nutzen Sie ausschließlich HPE Teilenummer XXXXX oder einen gleichwertigen durch den Hersteller empfohlenen Batterietyp. Wenn Ihr System über ein Lithium Batterie enthaltendes Modul verfügt, ersetzen Sie es ausschließlich durch ein Modul desselben Herstellers. Die Batterie enthält Lithium und kann bei unangemessener Verwendung, Nutzung oder Entsorgung explodieren.
Page 122 ВНИМАНИЕ: Этот символ указывает на наличие вблизи острых краев, углов или стыков. ВНИМАНИЕ: Этот симвот указывает на наличие поблизости горячих поверхностей. Горячая поверхность. Избегайте контакта. При прикосновении с горячей поверхностью персонал может получить травму. ПРЕДУПРЕЖДЕНИЕ: Для снижения риска ожога, позвольте поверхности охладиться перед...
Page 123: Safety Statements
ВНИМАНИЕ: Не помещайте никаких предметов сверху устройств монтируемых в стойку. Внимание: Этот сервер предназначен для использования на системе распределения питания, максимальное напряжение которого составляет 240 V при любых условиях неисправности системы Safety Statements READ THIS IMPORTANT SAFETY INFORMATION SECTION. RETURN THIS MANUAL FOR REFERENCE. READ THIS SECTION BEFORE SERVICING.
Page 124: Sicherheitshinweise
CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.
Page 125 Elektrische Energie von Strom-, Telefon- und Kommunikationskabeln sind gefährlich. Um Stromschlaggefahr zu vermeiden: Gefahr  Verbinde oder entferne keine Kabel oder führe keine Installation, Instandhaltung oder Neukonfiguration während eines Gewittersturms durch.  Verbinde alle Stromkabel mit einer ordnungsgemäß verkabelten und grundierten Steckdose. ...
Page 126: Информация О Безопасности
Информация о безопасности Пожалуйста, внимательно прочитайте следующую информацию о безопасности. Сохраните это руководство для дальнейшего использования. Пожалуйста, прочтите эту главу перед обслуживанием. ВНИМАНИЕ: Оборудование с лазерным приводом Модуль оптического передатчика в этом сервере относится к лазерной продукции Класса 1. Рабочая температура Это...
Page 127: Warnings And Cautions
ВНИМАНИЕ: Кнопка управления питанием на устройстве и выключатель на источнике питания не выключают электричество, подающееся на устройство. Для полного отключения электроэнергии убедитесь, что все шнуры отключены от розеток. ВНИМАНИЕ: Никогда не снимайте крышку с источника питания или других частей системы, на которых изображены такие символы. Если...
Page 128: Warnungen Und Vorsichtsmaßnahmen
WARNING: To reduce the risk of personal injury or damage to the equipment:  Observe local occupation health and safety requirements and guidelines for manual handling.  Obtain adequate assistance to lift and stabilize the chassis during installation or removal. ...
Page 129: Предупреждения И Меры Предосторожности
WARNUNG: Um das Risiko von Verletzungen an Personen oder Schäden an Anlage zu verringern, stellen Sie Folgendes sicher:  Beachten Sie die örtlichen Anforderungen und Richtlinien zur Sicherheit am Arbeitsplatz beim Umgang mit Geräten.  Lassen Sie sich beim Anheben und Stabilisieren des Gehäuses während des Ein- bzw. Ausbaus in geeigneter Weise unterstützen.
Page 130: Electrostatic Discharge
ПРЕДУПРЕЖДЕНИЕ: Чтобы минимизировать риск получения травм или повреждения оборудования:  Соблюдайте местные требования охраны труда и техники безопасности, а также руководства для ручных операций.  Получите необходимую помощь для подъема и стабилизации корпуса во время установки или перемещения.  Сервер остается неустойчивым, если он не прикреплен к направляющим. ...
Page 131: Elektrostatische Entladungen
WARNING: The circuit boards and hard drives contain electronic components that are extremely sensitive to static electricity. Ordinary amounts of static electricity from clothing or the work environment can destroy these components. Wear an antistatic wrist strap when handling the media drive assemblies, circuit boards, processors, DIMMs and PCIe cards. When servicing or removing server components, attach an antistatic strap to your wrist and then to a metal area on the server chassis then disconnect the power cord from the server and the wall receptacle.
Page 132: Электростатический Разряд
WARNUNG: Die Platinen und Festplatten enthalten elektronische Bauteile die sehr empfindlich gegenüber statischer Elektrizität sind. Einfache Mengen an statischer Elektrizität von Kleidung oder Arbeitsumgebung kann die Bauteile zerstören. Tragen Sie antistatische Riemen bei der Montage der Wechselspeicher-Laufwerke, Platinen, Prozessoren, DIMMs und PCIe Karten. Bei der Wartung oder dem Ausbau von Serverteilen befestigen Sie einen antistatischen Riemen am Handgelenk und einem metallischen Bereich auf dem Servergehäuse und trennen sie das Stromkabel vom Server und der Wandsteckdose.
Page 133 ПРЕДУПРЕЖДЕНИЕ: Печатные платы и жесткие диски содержат электронные компоненты, которые очень чувствительные к статическому электричеству. Обычный электростатический разряд с одежды или в рабочей обстановке может уничтожить эти компоненты. Одевайте антистатические браслеты во время сборки системы, работы с дисками, печатными платами, процессорами, модулями...
Page 134: Specifications
Specifications Environmental specifications Specification Value Temperature range* 10~35 degree Operating -40~70 degree Non-operating 50%~80% Relative humidity (noncondensing) 50%~90% (Non-condensing) Non-operating * All temperature ratings shown are for sea level. An altitude derating of 1°C per 304.8 m (1.8°F per 1,000 ft) to 3048 m (10,000 ft) is applicable.
Page 135: Support Information
Support information Before you contact HPE Be sure to have the following information available before you call HPE:  Technical support registration number (if applicable)  Product serial number  Product model name and number  Product identification number  Applicable error messages ...

HP Cloudline CL2100 G3 806R User And Maintenance Manual

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